User Reviews for Crowne Plaza Allentown

Research User Reviews for Crowne Plaza Allentown (1-20 of 222)

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Oct 4, 2009 by John from Toms River,NJ
Overall Rating: 7

• Room size was good.
• Bad location - nothing close by. Under renovation; need's it.

“OK for the price I paid on Priceline, but would not want to be there for an extended stay. Under renovation and it is definitely due. Charged for refrigerator in the room - all rooms should have microwave and fridge, but they do not.”

Aug 25, 2009 by Sal from West Islip,NY
Overall Rating: 10

• Provided upgrade room when original room not available.
• Parking was included at a additional charge.

“We had two rooms that were connected. The overall quality was great. A couple of minor issues, but nothing to stop us from using this hotel again. The hotel staff were friendly and accommodating. We did not eat there, but the restaurant looked clean. Bar/louge in the lobby if we wanted to drink. We have used priceline and would use priceline again.”

Aug 14, 2009 by Holly from Lees Summit,MO
Overall Rating: 5

• Friendly desk personal.
• Tub clogged, not fixed, coffee pot shut off after 5 seconds, room key changed twice.

“Nice, friendly desk clerks, didn't like that I had to pay for parking.”

Nov 3, 2008 by Jim
Overall Rating: 7

• Decent bed.
• No ice machine. Place is under construction.

“Hotel is under renovation, once they work through that, should be fine.”

Oct 29, 2008 by Alex
Overall Rating: 7

• Spacious.
• Felt unsafe in the area.

“It wasn't dirty but it wasn't clean in the common areas. The room itself was nice. The location it was in felt unsafe.”

Sep 23, 2008 by Scott
Overall Rating: 0

• Having a restaurant and bar in the hotel was nice so I did not have to leave.
• Major renovations made staying there difficult.

“My hotel stay was OK but due to all of the renovations currently being performed, it made it difficult to move around. The carpets in the rooms were stained.
The local area was not bad but it was hard to find the hotel as there are no markings for it from the Hamilton St. I had to place several complaints to get what I had expected but finally a confident and helpful employee went out of her way to make my stay decent. Beware of the elevators for they did not take me to the floor I wanted every time I entered it.”

Sep 10, 2008 by Felina from Wilmington, DE
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• The staff was awesome!
• The hotel is the process of remodeling, so it was a mess. The carpet is disgusting, but think they are getting new floors.

“The staff at both the hotel and the restaurant was very nice and helpful. The hotel is going through renovations so it is messy, but has a lot of potential.”

Sep 5, 2008 by Jennifer from Bronx, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• The hotel was really well kept and most of the staff was nice.
• When we complained about drunk guests knocking on our door at 2:30am, nothing was done about it.

“The overall stay at the hotel was nice. Nothing being done about the rowdy guests at 2:30 in the morning really got on my nerves.”

Sep 4, 2008 by Christina from Havre De Grace, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• There was ample bedding for those that are cold.
• Very strong chlorine odor in the registration lobby.

“The staff was helpful and friendly. The room was a normal unremarkable hotel room that served a purpose. The bathroom was clean however the heat lamp did not work. We were only in the room for 9 hours so no further observation could be made.”

Sep 4, 2008 by Dana from Newfield, NJ
Overall Rating: 3
Cleanliness:[2] • Staff:[5] • Location:[3]

• Free WiFi.
• Location in the ghetto. Entire hotel needed new carpet and paint.

“I really wish I'd stayed some place else. It felt unsafe, it looked neglected. The worse part was that I'd had a guest with me. It was very embarrassed.”

Sep 2, 2008 by Shannon from Frederick, MD
Overall Rating: 4
Cleanliness:[2] • Staff:[9] • Location:[2]

• Nothing.
• Dirty public areas/non working elevator/bad location.

“The rooms are large and have recently been redone with newer bedding and curtains, although the TVs are still 25' tubes with poor color due to their age. The room size and recent room changes are the only positives to this otherwise aged hotel. The room carpets and public area carpets are filthy with large stains. The first room had a large water stain (3'X3') on the carpet going into the bathroom due to an inappropriately banked handicapped shower. Obviously water runs into the room - so fix the shower stall! There are two elevators for a 12 story building - only one works - and this has been for quite some time. The pool had broken flooring tiles laying on the pool deck - if the tiles are broken then pick up the shards of ceramic, don't wait for someone to cut their feet. Also above the pool some ceiling tiles were missing revealing exposed wires. Overall - the location, condition and comfort of this hotel is not that of a similarly ranked Embassy Suites, Hyatt or Hilton.”

Sep 2, 2008 by Patti from Mohnton, PA
Overall Rating: 10
Cleanliness:[7] • Staff:[9] • Location:[10]

• The bed and sheets were awesome. It was very clean.
• Bats in the lobby and the soda machines on each floor didn't work.

“I liked the hotel over all. It was under renovations. I was disappointed that there was only 1 elevator working and that I had to pay for parking.”

Sep 2, 2008 by Carol from Kingston, NY
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[1]

• Beds and bedding was very nice.
• Scary location, disgusting elevator, keys barely working.

“The hotel is in the midst of a renovation and is not a 3 star hotel. The location is really lousy, in a scary urban area and the parking in a public parking garage across the street made me uncomfortable walking back at night. Our keys had to be reprogrammed over and over again - as with several of our fellow guests who went up and down the barely operational and disgustingly dirty elevator over and over again. The soda machine on our floor was empty. There were linens littering the hallways for over 24 hours - they were still there when we left. The room itself was ok - maybe 2.5 star - it had obviously been remodeled. It was obvious that the place was barely being maintained in the midst of the renovation. This is one time where I really wished I'd invested a few extra bucks to get a decent hotel.”

Sep 1, 2008 by Michael from Milford, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Parking garage is not too expensive.
• Several ice machines did not work.

“The hotel was being renovated.”

Aug 30, 2008 by Martin from Philadelphia, PA
Overall Rating: 4
Cleanliness:[3] • Staff:[8] • Location:[3]

• I will not be returning to it.
• My room was not ready even though I arrived after check in time, and I had to wait in the lobby. The room was still dirty.

“After the long wait in the lobby for my room to be ready it still was unacceptably dirty. The lamps and TV were dusty. The chair at the desk was sticky. The dusty TV was obsolete and would not accept connections to my son's video game system. There was only one tiny bar of soap in the bathroom, and no toothpaste. The ceiling above the tub was starting to come apart. The soda and ice machines were not working. The restaurant was understaffed and dirty. The long wait for service was intolerable. The one working elevator was dirty and in a state of disrepair. The room's insufficient air conditioning extremely noisy.”

Aug 28, 2008 by Marian from Far Rockaway, NY
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room is very huge.
• Dirty carpet and dirty lounge chair.

“Once you do your repairs, you will have a lovely hotel. Your carpet and chair was my only disappointment.”

Aug 25, 2008 by Theresa from Staten Island, NY
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[10]

• The staff was very helpful.
• The pool could have been a bit cleaner.

“I was very pleased with my stay here. The staff was very helpful. The shuttle was always available. I would stay there again when I return to Allentown.”

Aug 24, 2008 by Timothy from Lexington, KY
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• Location was good for the area.
• No drapes to block morning sun, we were forced to get up at crack of dawn.

“It was just a place to rest, not much more than that. Having no drapes across the window was awful. However, I don't think you could beat the location. The staff was always very friendly. About a 7 of 10.”

Aug 24, 2008 by Edwin from Staten Island, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[6]

• The manager.
• Neighborhood.

“The manager and the restaurant staff was great. They took good care of my family.”

Aug 22, 2008 by Jody from Houston, TX
Overall Rating: 5
Cleanliness:[4] • Staff:[4] • Location:[4]

• Size of the room was nice, remodeled with comfortable bedding, and very quiet.
• The lobby, elevators need revamping to bring this up to par.

“This could be a really nice hotel if they would update and clean the place. Dirty lobby, filthy brass handrails and glass, dirty floors, cluttered front desk area - you get the idea, and basically undecorated. I felt like I was in another country. Access after hours to hotel lobby was wide open - it's in a fairly sleazy part of town, since the door that was supposed to be entrance only by room key only, was broken and almost off the hinges. When I finally got there, parking is across the street in a garage, and the hotel takes care of the $6 cost, with in and out privileges, but you must have a validated ticket each day. Getting the validation each day was a hassle, since there was always a line at the front desk of mad, frustrated people. I only saw one person behind the front desk at any time. They only had a smoky, stinky room at first, and it took a while (at midnight) to get moved to a nicer room. Then, no ice machine on the floor, since they were only available on 3 floors of the 8 story hotel. Some of the hallways were smoky and all of the public places were Dirty. I was basically pleased in the end with the second room, it was fresh and comfortable. But they should have offered that in the first place, instead of giving me an out of service room.”

Aug 21, 2008 by Awilda from Elmwood Park, NJ
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[1]

• The rooms are well kept.
• The safety and you have to pay for your own parking.

“It's ok for someone that is going for business not for family looking for site to see and visit, my children didn't appreciate there was no refrigerator in the room, like the other Holiday Inn we have stayed. But again the safety was a big concern for my husband and I.”

Aug 21, 2008 by Angel from Yonkers, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[6]

• The price and location.
• Under construction, needs many updates.

“Needs many updates.”

Aug 20, 2008 by Jay from San Francisco, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[7] • Location:[8]

• Location, comfortable mattress, sheets and pillows.
• Old furniture, not functioning electronics, small bed.

“Very disappointed one full bed for 2 people, completely missing furniture, dirty carpets. On a positive side hotel is being remodeled, nice new bathrooms, not bad facilities.”

Aug 18, 2008 by Debra from Charlotte, NC
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[3]

• Nothing. Nothing at all.
• It was grubby, the staff members were curt and the Internet service was not working.

“I have wasted enough time on this ghastly place.”

Aug 14, 2008 by Clare from Providence, RI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• Nice renovated room, excellent friendly staff.
• Far from highway, very limited restaurant menu on a Sunday night.

“Unexpectedly comfortable and attractive room - much of hotel is under renovation, but we had a completed room with excellent bedding. Front desk staff at check in and check out was very friendly and helpful. The only drawback was trying to navigate Allentown's one way streets to find the Downtown location. This was just a travel stop for us, but it was a very pleasant, comfortable stay.”

Aug 12, 2008 by Loran from Woodland, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[2]

• Friendly staff.
• Shabby appearance/being renovated-really needs it.

“The staff was helpful and friendly. I had a good dinner although it was a little pricey. The rooms were very old and the hotel is in renovation. The front driveway area where you park to check in was blocked on the other end by cars that had exceeded the 15 minutes for parking- I ended up having to back out into traffic to get to the parking garage and then lug my suitcase back across the street to the hotel.”

Aug 11, 2008 by Steven from Pottstown, PA
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[6]

• Air port shuttle.
• Service, room.

“Did not have the room requested. 1-1/2 hours later we were finally given a new room and the carpets were wet and it was too late to even use or see anything in the hotel. Received the room by 11PM - checked out at 7 am.”

Aug 11, 2008 by Kara from Silver Spring, MD
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[6]

• Great bathroom.
• The bed are sloppy and pretty old.

“Overall it's great for the price.”

Aug 11, 2008 by Edward from Dayton, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great location.
• Some services were not adequate.

“Great location, would be a 4 star if services were up to the mark. Needs improvement.”

Aug 11, 2008 by Lisa from Clayton, DE
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[3]

• I thought it was pretty clean and the staff was helpful.
• We had to pay for parking and it was less luxurious than most 3-star hotels.

“While this hotel was pretty clean and the staff was friendly, I wouldn't qualify it as 3-star because it wasn't as luxurious as most 3-star hotels that I have been to. I didn't like the Inner-city location. I would rate it 2-2.5 stars. It would be a great 2 star hotel, but didn't meet my expectations for a 3-star hotel.”

Aug 10, 2008 by Aaron from West Orange, NJ
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[4]

• Location was OK.
• Rooms needed new everything! Carpet, wallpaper.

“This Hotel was a big disappointment. For a Crowne Plaza property, it was old & tired. The rooms needed a total make over. The pool was closed, too. I was happy to check-out & only stayed 1 night.”

Aug 9, 2008 by Joe from Wilmington, NC
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Friendly Staff.
• Parking facility.

“Not close to any restaurants. Make sure you have a gaps.”

Aug 9, 2008 by Mike from Lexington, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great staff with great recommendations for dining nearby.
• Had to pay for parking in an adjacent garage.

“A little difficult to find as both on line hotel directions and Tom-Tom failed to recognize the address correctly. Great Downtown location with a cute little pool and clean spacious lobby. Wonderful nearby restaurants within walking distance. Showers and towels were great but the beds were not as comfortable as I would have liked. They are in the process of renovations so I hope they will include the beds and pillows!”

Aug 8, 2008 by Mary from Northbridge, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[6]

• The rooms were clean, comfortable and beautiful.
• We had trouble finding parking for our camper.

“Overall, a very nice hotel with pool. We loved going out for a nice dinner at the brewery just down the street. The staff was very friendly and helpful and the rooms were beautiful and clean. I would stay again just not if we were hauling a camper.”

Jul 29, 2008 by Jesse from Medford, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• This hotel was very nice over all. I would stay again.
• We did not get a smoking room and checked in at about 6:00. Small bathroom. Window hard to open.

“This hotel was very nice. Good location. Small bathroom. Nice lounge.”

Jul 28, 2008 by Pat from Dallas, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[7]

• Staff was very nice and courteous.
• Difficulty in finding hotel and hotel was older but clean. Bathroom shower had mold and handle was hard to manipulate for water temperature.

“Hotel should not be rated a 3 due to the fact that it is an old hotel that is in need of updating and newer fixtures. It is the least desirable of hotels we stayed in during our vacation.”

Jul 28, 2008 by Steve from Peebles, OH
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[2]

• Close to my destination.
• Hard-to-find downtown location.

“We had difficulty finding this location. It is in a confusing downtown area with one-way streets. Our room and accommodations were not 3-star.”

Jul 28, 2008 by Tammi from Grove City, OH
Overall Rating: 4
Cleanliness:[3] • Staff:[3] • Location:[3]

• Bathroom was clean and updated.
• Room smelled bad, staff was unhelpful, location was scary, had to pay for parking.

“This hotel was awful. We arrived at 10pm after a long drive and were unhappy to find that the only parking was a pay lot. The staff was unhelpful and not accommodating. We requested a non-smoking room with a queen bed, but we were given a smoking room with 2 doubles. When we asked to change, were told that the only non-smoking rooms they had were 2 doubles, so my husband and I slept in separate beds. The counter staff did not tell us about the hotel amenities, such as "the pool is on this floor, breakfast can be found at the restaurant at this time, would you like a wake up call etc". The room itself smelled vaguely, and did not have the normal information service directory so we could find local dining, TV station guide, or anything about the hotel. It was a terrible stay.”

Jul 27, 2008 by Beth from Flemington, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Hotel staff was helpful.
• Pool was small, dark and dingy. Ice machines on several floors were broken.

“This hotel was fine for a one night stay.”

Jul 27, 2008 by Mike from East Haven, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Great customer service had questions and got answers.
• Location and parking fee, but its a great hotel.

“I stayed here when this was owned by another upscale hotel chain. Holiday Inn is renovating it but still great customer service and rooms are the same. Location isnt the best but every state has a few of them. I walked around at night when encouraged not to and it was more than fine. And I ran into many a few situations that many would cower.”

Jul 26, 2008 by Lisa from West Hartford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was friendly and professional. Rooms were very clean and the location was great!
• Parking garage coasted $6 a day.

“Overall, the hotel was great!”

Jul 25, 2008 by Frederick from Wallingford, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Good clean room.
• Paying for parking and no continental breakfast.

“Good clean room, with basic hotel requirements. Could stand an renovation upgrade which it would attract better customers and command better pricing.”

Jul 24, 2008 by Anthony from Philadelphia, PA
Overall Rating: 3
Cleanliness:[2] • Staff:[5] • Location:[7]

• The bed was comfortable and the air conditioner worked.
• There was a barking dog that continued to bark for more than 5 hours after I voice a complaint and requested another room.

“I would not stay at that hotel again.”

Jul 23, 2008 by Patrick from Moon, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Accommodating staff.
• Could not had a smoke free room because hotel was full.

“Good price for the service offered.”

Jul 23, 2008 by Sharon from Greensburg, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[1]

• Nice staff.
• Nothing.

“The Holiday Inn had comfortable beds and clean rooms. The staff was very eager to please. The area in which this hotel is located is rather Urban and somewhat frightening. We were later told by a friend that the area is the center of a lot of drug activity.”

Jul 21, 2008 by Jack from Dingmans Ferry, PA
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[5]

• Nothing.
• Dingy room, stained rugs, dirty tub.

“It was nowhere near the quality I expected. The hotel has seen better days. The rug was stained in several places, the wall paper was coming off the wall, the tub was dirty. It didn't appear to be in a good part of town either.”

Jul 21, 2008 by Natalie from Harrisonburg, VA
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[4]

• Got to see old Allentown.
• Old hotel not really renovated well.

“Just an older style hotel they are sort of renovating but still shabby. Wouldn't eat there, TV choices were poor, just kind of creepy.”

Jul 21, 2008 by Mark from Blountville, TN
Overall Rating: 1
Cleanliness:[1] • Staff:[6] • Location:[6]

• Location.
• Not clean, No continental breakfast. No ice on my floor.

“The Ice machine on our floor did not work. I would not recommend to anyone, I would not take my shoes off, or sit on the chair because they were filthy!”

Jul 19, 2008 by Isadore from Montreal, QC CA
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[2]

• The bed was not too bad.
• The overall feeling and the area it was located.

“The hotel must be under renovations, but I would have preferred to stay at a hotel which was not. I definitely did not like the area in which it was located. The so called business center comprised of 1 computer! The restaurant did not offer a menu to order breakfast, only a disgusting looking buffet to order from.”

Jul 18, 2008 by David from Hoboken, NJ
Overall Rating: 6
Staff:[7] • Location:[3]

• The service was very good.
• The location and parking facilities did not feel like a safe location.

“They are under renovation, but the room was fine. The locations was not great as it felt unsafe to leave at night and the parking facility made me nervous as I have a brand new BMW. But everything was fine with my car the next morning. There is little or nothing near the hotel for a downtown location. Would I stay again yes, as it is close to our new office.”