User Reviews for Crowne Plaza Hotel Beverly Hills

Research User Reviews for Crowne Plaza Hotel Beverly Hills (1-20 of 126)

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May 20, 2009 by Umesh from Monterey,CA
Overall Rating: 9

• Staff was very friendly.
• Did not hav microwave.

“Good neighbourhood.”

Jan 5, 2009 by Susan from Encinitas,CA
Overall Rating: 7

• Great location.
• Very tiny bathroom. The hotel feels old and worn.

“The hotel feels tired, old and worn. The bathroom was tiny; only one person could be in it at a time. Not the type of bathroom one would expect at a 3-star rated hotel. The check-in for parking was long and laborious. That took longer than the front desk check-in.”

Nov 11, 2008 by Marie from Calgary,Canada
Overall Rating: 8

• Friendly service.

“The service was great, staff was friendly and helpful. Overall cleanliness met all standards. Located in a quiet location, close to Rodeo Drive.”

Sep 23, 2008 by Jim
Overall Rating: 8

• Beds are very comfortable.
• TV
  was hard to watch inside cabinet.

“Great place to sleep in Beverley hills.”

Sep 6, 2008 by Alicia B. from Los Angeles, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Quiet, nice view, helpful staff who was willing to solve problems.
• The WiFi routers are in every fourth room. If a guest unplugs the router in their room, four rooms have no WiFi.

“Very clean, tastefully decorated but not overdone, convenient to town. The bedding is particularly comfortable. It's on a quiet side street, so very little traffic noise. We moved in because my house got flooded, so we stayed ten days before moving into a residence inn that has rooms more like an apartment (kitchen, two room suite) for a stay of a month or longer while the house is repaired.”

Sep 2, 2008 by colene
Overall Rating: 9

• great room - great location.

“This was a perfect location. Rooms were roomy and beautiful.”

Aug 8, 2008 by Debbie from Mason, OH
Overall Rating: 1
Cleanliness:[5] • Staff:[9] • Location:[1]

• Nothing.
• Everything.

“This is a economy hotel with inflated pricing. The rooms have no insulation and you can hear everything on both sides of you. The pool is right by the street and not very restful. The rooms are in bad shape.”

Jul 11, 2008 by Will from Oceanside, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[3] • Location:[6]

• The lobby was the best just because it looked new.
• Pool was small, room was tiny, and was far from most sights.

“Some of the workers were young and were unprofessional and kept calling me "dude". The rooms were tiny and was pretty far from everything. I would never stay there again I would definitely stay at the Renaissance hotel.”

Jun 15, 2008 by Judithann from Salinas, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The front desk and valet staff provided excellent customer service.
• Consistency of cleanliness, one room was not as clean as the other.

“We traveled for a graduation at UCLA graduate studies to your facility. For the short stay, your support staff was exemplary. It appeared that your in-house lounge was an attractive and busy place. We would visit again.”

Mar 18, 2008 by Coral from Miami, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• Comfy bed, nice staff, near parking.
• Location is a bit far for anything.

“We enjoyed our stay. Staff was very nice and the room is super comfy and perfect space. Parking is 20$/day but its big and just two steps from the hotel. Hotel is a little far from shopping and restaurants but transport is easy to access (if you dont have a car). Free internet a buffet breakfast was a plus.”

Oct 16, 2007 by Donna from Carmichael, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff (especially Tyrone) was superb.
• Television reception. Could smell smoke in a non smoking room.

“Nice place to visit. Friendly staff. Good onsite restaurant. Good location. Easy parking.”

Sep 30, 2007 by Beckie from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The facilities were Impeccable and the staff was friendly, thoughtful and attentive.
• Free wireless access In rooms would make this place perfect.

“I would recommend this hotel to everyone, for whatever reason you are traveling. It was a great place to stay - wish I could have stayed longer!”

Jun 13, 2007 by Diana from Fairfax, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Pool was open late until 10 p.m.
• Shabby, expensive parking, reluctant staff.

“Staff reluctant to accommodate requests. Pillows dreadful. Small bathrooms. You can open the windows.”

Jun 6, 2007 by Paul from Manitowoc, WI
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• People were nice hotel was nice.

“Nice hotel small pool with limited hours I would stay there again.”

Jun 1, 2007 by Penny from Orcutt, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Comfortable beds, and clean.
• No jacks on the TV to hook up DVD play or X-box etc.

“Lovely hotel, well staffed, and convenient location.”

Jun 1, 2007 by Tony from Chula Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Awesome bed, linens & pillows!
• Nothing.

“I was shocked and amazed at the quality of this hotel - very clean, nicely decorated and lots of extra amenities! I especially liked the awesome bed, linens, pillows and sleep kit containing an eye mask, earplugs, relaxation CD and lavender linen spray. Staff was pleasant and friendly as well. I would definitely recommend this hotel to friends!”

May 27, 2007 by Kim from Henderson, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Great location, near rodeo drive.
• Bathtub and sink did not drain well in 2/3 rooms.

“This hotel is in a great location, walking distance to a lot of shopping and restaurants. Quick drive to all "Hollywood" attractions. Nice room with very comfortable bed, fluffy bedding. The bathrooms were on the small side but have been updated recently.”

May 26, 2007 by Lois from New York, NY
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[7]

• Location--public bus right outside.
• Broken items not fixed until I made major complaint.

“Comfortable beds. But items missing or not working in bathroom. Used toiletries sometimes replaced--other times not. Shower handle came off completely. Reported it first morning it happened. It happened again second morning--causing me to be slightly scalded. Manager finally handled complaint but only after I called repeatedly. Problem should have never occurred but once it happened it should have been fixed and happened again. And if it happened again, I would have expected prompt attention and response from manager. I was in la because my 30 year old son was in hospital for major surgery--I did not need the additional stress.”

May 20, 2007 by Joanne from Gonzales, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• Dirty/fitly decorative pillow on bed, tub took forever to drain, carpet old, parking didn't go through to hotel rooms, TV few channels/reception poor.

“This hotel had: dirty/fitly decorative pillow on bed, tub took forever to drain, carpet old, parking didn't go through to hotel rooms, TV few channels/reception poor. Other than not being in Beverly hills, it is at best a 2 star.”

May 15, 2007 by Halim from San Francisco, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[8]

• Good Location.
• Unfriendly front desk.

“Greeted by an unfriendly front desk man.”

May 12, 2007 by Marcia from Port Angeles, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Housekeeping, Room Service, etc. Answer the phone using your name and respond immediately.
• The Wireless Internet connection was too weak to be usable.

“Great location for business and pleasure. Very friendly and helpful staff. Mediocre restaurant. Terribly weak wifi connection. Parking only $15 (in and out privileges) and convenient. Nice Laundromat and great deli food just around the corner.”

May 10, 2007 by Andy from Richmond, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The bed and pillows were very comfortable.
• Did not have a refrigerator or safe.

“Very comfortable bed. They have comfy pillows. They also give this relaxation kit for sleeping. The bathroom is a bit small but not too bad.”

May 10, 2007 by Judy from San Ramon, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• The location was close to where we needed to be.
• The drain in the shower/tub did not drain well.

“The first room we were assigned had been used, there was a used cotton swab in the bathroom and someone had left a salad in the room. It appeared that whoever had the room first may have moved to another room for whatever reason. In the room we stayed in, it was clean; all was fine except that the shower/tub drain did not drain well.”

May 10, 2007 by Barry from Atlanta, GA
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[4]

• Friendly staff.
• Censor-ship of the internet.

“Hotel did provide free Wireless Internet, but with a huge catch. They censored and blocked web sites that they deemed us inappropriate. This really bothered me; since they had no problem selling Adult Movies on their in room pay per view, but on the other hand had the nerve to block websites that only had a small portion of adult material. Last time I checked this was a free country and as an Adult I can make the choice of what I want to see on the internet, I most definitely do not need a Hotel telling me which web sites I can or cannot go to. For this reason alone I will never stay at this hotel or chain (if they also censor) again.”

May 7, 2007 by L from Lincoln, NE
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Exceptional staff, excellent location, lots of amenities, comfortable bed.
• Gaps around door let in quite a bit of light.

“All levels of staff are genuinely friendly and helpful. Lots of amenities including good size in-room fridge, shaving kit, 24 hour gift shop/pantry, free business center and more. Breakfast is not free for priority club members unless you are gold/elite level. Location is excellent for both car and bus travel; also plenty of restaurants and shopping in walking distance. I would definitely stay here again.”

May 4, 2007 by Zach from Lawrence, KS
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[5]

• I really liked that they had free Wi-fi internet service as well as free printing.
• The room was very dreary and smelled like smoke. It made us not want to be in our room.

“There were a few amenities that I really liked such as free Wi-fi and printing. The front lobby was nice. However the hallways and rooms had not been updated in some time so they looked very dreary. It just seemed like its in need of a renovation.”

May 3, 2007 by Laura from Las Vegas, NV
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[7]

• Location was decent.
• Rooms were tiny and have not been updated in what looks like 20 years.

“NA”

May 3, 2007 by Shelli from Desoto, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Nice amenities and very comfortable bed!
• Wireless service was terrible and TV cable quality bad.

“This was amazing. ”

May 2, 2007 by Maryann from Corona, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[3]

• Nothing.
• Other guests given keys to my room, reservation not honored, breakfast cold & incomplete, rude staff.

“Worst hotel stay. Reserved king non-smoking, was given doubles, smoking. Took one hour to change rooms to another double non-smoking. Other guests came into my room at night with keys given them by the front desk. $17 breakfast completely cold, toast missing. Called for toast and was given to plain pieces of untested bread out of the bag. Loud, smelly hotel. Could hear people in the adjacent rooms and walking on the floor above. Unprofessional staff. Smelled like people smoking pot next door, called the front desk, but nothing was done about it. No apology or any recompense offered me from the hotel for all these problems.”

May 2, 2007 by Denise from Discovery Bay, CA
Overall Rating: 4
Cleanliness:[1] • Staff:[7] • Location:[7]

• Location.
• Unclean room and stains in bathroom that had not been cleaned, stain on bedding sheet.

“NA”

May 2, 2007 by George from Chandler, AZ
Overall Rating: 5
Cleanliness:[8] • Staff:[2] • Location:[9]

• Beds were very good.
• Rooms need to be updated (TV) parking.

“Rooms appear to have a "standard room¿ feel and need to be modernized (plasma TV) (shower facilities) (fixtures) only thing that I found as excellent were the beds. Overall, I would not choose this hotel in the future. Front desk personal were somewhat unprofessional including management (not friendly at all).”

Apr 30, 2007 by Al from Kenosha, WI
Overall Rating: 6
Cleanliness:[7] • Staff:[2] • Location:[5]

• Location was good and workout center was nice.
• The pool and hot tub, closed for some reason, has scaffolding and ropes in front of view at times.

“Hotel was under renovation or something.”

Apr 27, 2007 by Kevin from Cambridge, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[7]

• The bed and sheets were very comfortable.
• Old, no sound proofing, staff wasn't pleasant.

“He must've said it 3 times, as if to emphasize I did not pay full price. He was not particularly friendly and seemed impatient with describing where to park the car. Other than that, the hotel was located in a decent area, not extremely convenient if you do not have a car, but a little quieter. There is self parking available for $17, or valet for more. The hotel seemed old, and the bathroom felt like a small closet. Having said that, the room was clean and the beds were very comfortable. There is virtually no sound-proofing as I could hear people down the hall, opening/closing doors, talking, etc.”

Apr 26, 2007 by Carl from Lubbock, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[6]

• The bed.
• Location to shopping.

“Great beds but not as close to rodeo as originally planned. Overall a great hotel.”

Apr 24, 2007 by John from Reno, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The lobby area and bar looked inviting.
• The exposed plumbing pipes in bathroom.

“This hotel offers a convenient location, but it is located in loss angels very near to Beverly hills.”

Apr 14, 2007 by Judy from Vancouver, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Luxury bed linens, razor, shaving creme, many little extra touches.
• Snug bedroom, especially the tiny bathroom. $15.00 Parking.

“Centrally close to everything on the Westside. The beds rival the Westin. Every little travel kit necessity was in the bath including a toothbrush. The very friendly staff presented me with a lovely chocolate dessert delivered to my room for my birthday. Very clean room, soothing music, super service. A find.”

Apr 11, 2007 by Michelle from Cardiff, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Room comfort, amenities in the room, staff, location.
• No HBO, no movies to buy, my favorite part of hotel stays, very disappointing. Also, could not dine, restaurant very hot, no air.

“A fine hotel for a quick stay. Nice room. No movies or HBO! Pool mediocre. Neighborhood safe but shabby. The staff and room made it worth the money!”

Apr 11, 2007 by Sara from Irvine, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[3]

• I did not like it at all.
• People talking on their cell phones in the hall.

“Noisy, old parking lot elevators, small room, would not stay there again.”

Apr 5, 2007 by Jamie from Beverly Hills, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed comfort.
• The parking.

“This hotel provides clean, comfortable stay. They also give small gifts as follow, eye covers, linen scent spray and room service.”

Apr 4, 2007 by Idho N. from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice room, close to every all major entertainment spots.
• None.

“I like the room, very comfortable bed and neat room. I recommend this hotel to everybody who is visiting la, a must place to stay!”

Mar 28, 2007 by Michael from San Diego, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Convenient and easy to get to and from.
• Staff was very busy and we had to wait in line to speak to the front desk.

“This hotel is conveniently located to the i405 expressway, to the center of Beverly hills, and easy access to the theaters and Lacma. Nice neighborhood to walk in with short walk to shops and restaurants.”

Mar 27, 2007 by Kevin from Lilburn, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff was very helpful and knew the area really well.
• The elevators were slow.

“Looks like an older hotel, but is very nice and has most amenities that you could want. The staff, like I said earlier, was very helpful and overly nice. We enjoyed it.”

Mar 20, 2007 by Chris from Orange, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Late check-in allowed.
• Given adjoining room.

“We arrived at 12:30 am so it was good to be able to check in late. However, we were given a room adjoining another through a single door; it was easy to hear the TV on in their room, even at 1:30 am. Then we were awoken early the next morning by the next-door neighbor smoking (!) And speaking loudly into the phone. I had to wedge a towel down by the bottom of the door to muffle the noise and smoke smell. Upon checkout the desk person didn't ask how our stay was so we didn't really have an opportunity to complain.”

Mar 19, 2007 by Diana from Fairfax, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• No movies, bathroom squished in.

“Quite comfortable if you don't have to spend the day there. Outdated furnishings, expensive restaurant. $15 a day for parking. Full price is way too much for this quality of hotel.”

Mar 16, 2007 by Wilson from Cookeville, TN
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, location, location!
• We could hear the people talking in the room next to ours. One night it was late into the night.

“Very friendly and helpful staff. Great location. Within walking distance to many places to shop and eat.”

Mar 15, 2007 by Joellen from Rio Nido, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were very comfortable and it was decorated nicely.
• Had plumbing problems with one of our rooms and the remote control for the TV was faulty.

“Nice location and friendly staff. The gift store needs help.”

Mar 15, 2007 by Kellee from Placentia, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service was great.
• Parking entrance.

“Great! Clean hotel. Great service. Easy check in. Great location to shopping and restaurants. Highly recommended!”

Mar 14, 2007 by Cole from Vancouver, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Ease in check in, helpful staff, great beds.
• Location is kind of far from d/t if you don¿t have a car.

“There was plenty to do in the hotel facility, and really liked the idea of the in-room masseuse (although I never got to utilize that). I was always looking to see if the concierge was at his desk and only saw him once, however. The front line staff at the desk and the valet was more than helpful for any questions we had. I more than likely will return if I go back to the la area.”

Mar 14, 2007 by Mitchell from Chula Vista, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• The beds were very comfortable.
• They would not do a half order in the restaurant for my 9 year old. The food was only fair.

“The hotel was easy to find and the front desk people were pleasant. The room looked average but the beds were very comfortable. The restaurant was over priced for what was only fair quality food. Though they had a children's menu, it was very limited and they refused to do a half order off the regular menu.”

Mar 14, 2007 by Jim from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very comfortable beds with pillow tops, large pool, close to everything.
• All non-smoking rooms were booked; we had to take a smoking room.

“We were surprised that this was listed as a "three star" hotel. It comes very close to being a 4 star - especially compared to the dirty/trashy Ramada in west Hollywood that is listed as a 3 star.”