User Reviews for Sable Oaks Suites

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Oct 25, 2007 by Sally from Lodi, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Expected a regular room and had a suite! Very nice.
• Very little parking near the front entrance.

“We were just staying about 10 hours in hotel. I was very pleasantly surprised by our room. Expecting a room and had a suite. It was very clean and well decorated. Was not directly off highway, however, hotel personnel gave me excellent directions. Would definitely stay again.”

Oct 24, 2007 by Sarah from South Thomaston, ME
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[8]

• Spacious suite, attractive common areas.
• Was woken in the middle of the night and had to evacuate.

“Was woken in the middle of the night at 2 a.m. By a faulty fire alarm and had to evacuate to the parking lot in pouring rain. No hotel staff ever offered instructions, explanation or apology. We waited 45 minutes before being allowed to go back to our rooms. No apology, refund or discount was ever offered. All the hotel guests were bleary eyed at breakfast the next morning. A horrible experience.”

Oct 18, 2007 by Carol from West Barnstable, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, friendly, and helpful.
• Room next to elevator. Too much noise, smoking floor.

“Very nice, would stay there again.”

Oct 6, 2007 by Vanessa from Laguna Niguel, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean people great and helpful stores restaurants close by easy access to freeway has print outs to destinations.
• TV didn't get all channels and no public computer.

“Pleasantly surprised. Staff friendly and helpful listened to my needs for a room. Seemed new. Wal-Mart, Tim Horton's and restaurants close by. On a hill.”

Aug 28, 2007 by Mike from Littleton, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice room layout - excellent continental breakfast.
• Not enough tables in the breakfast area.

“Arrived fairly late only to find a line of people waiting to check in. Even though the phone was ringing every 2 minutes - people were waiting around for special requests, and a number of folks were checking in at the same time - the single night clerk at the desk remained courteous, enthusiastic and kept a smile on her face. I don't know what she makes per hour, but she probably deserves a raise!”

Aug 25, 2007 by Tiffany from Springfield, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• The layout of the hotel was laid out well.
• The room smelled terrible, simply awful customer service.

“This train wreck of an experience began with a room that smelled like cat urine. There was no phone book, and when the front desk sent the requested yellow pages to the room (and hour and a half later!), the man claimed to not smell anything amiss. There was pubic hair on the bathroom floor. We requested a wake up call for 4:00 a.m. So we would not miss our 6:00 a.m. Flight. The call never came. Fortunately, I set a back-up alarm. When I brought this to the attention of the front desk clerk, she never apologized, in fact, said that it was not her problem. I told her about the other problems. Her response? "Well, you're paid up. You can leave."”

Jul 21, 2007 by Serge from Springfield, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Located near 6 top line restaurants.
• Could use more handicap parking.

“Friendly staff, central location, clean facilities, a gym, pool, and free WiFi.”

May 31, 2007 by Mike from West Chester, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Feeling of new and updated. Nicest holiday inn express I have ever stayed in.
• Top floor is a smoking floor.

“Great service, great rooms, great hospitality! Very nice complimentary breakfast and snacks. Great front desk staff.”

May 30, 2007 by Kristin from Ellsworth, ME
Overall Rating: 3
Cleanliness:[1] • Staff:[2] • Location:[9]

• The room configuration, the location.
• The room and public areas were very dirty, dusty; staff was not attentive.

“This hotel has the potential to be one of the best options for families visiting the Portland area. Before it is, though, the staff needs to clean the public areas, pay closer attention to the cleanliness of the guest rooms and absolutely must step it up a few notches before I could possibly recommend it to anyone.”

May 3, 2007 by Jan from Anson, ME
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[5]

• Nice sheets, comfortable bed, nice suite.
• Built between airport and i-95. Pool closed.

“Comfortable, staff was friendly. Pool was closed which was disappointing. ”

Mar 1, 2007 by Kevin from Lewiston, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• Cont. Buffet breakfast.
• Was next to the ice machine.

“The hotel was great for the rate we paid.”

Feb 24, 2007 by Susan from St. Louis, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Separate sleeping area with pull out sofa & kitchenette.
• Receptionist taking calls as I was checking in.

“Good for travelers needing to leave from jetport on an early flight. Good for families with a couple of children.”

Nov 17, 2006 by Al from Middletown, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly clerks. Laundry room.
• Parking crowded at times.

“Lots of room with convenient kitchenette. Very comfortable. Pleasant wooded setting in upscale neighborhood.”

Oct 19, 2006 by Barbara from Baldwin, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was clean, efficient, friendly, pleasant decor and welcoming.
• Nothing.

“Review in answer 12.”

Oct 3, 2006 by Sheila from Fortson, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Clean LARGE rooms, very comfortable bed!
• Was given wrong directions by hotel clerk. Couldn't find it.

“I would recommend this hotel any time. Location very close to airport, mall, great restaurants. Clean LARGE rooms with kitchenette. Dishes included! Bed was extremely comfortable.”

Sep 27, 2006 by Angela from Lincoln, ME
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[6]

• Wasn't there long enough to find anything I liked.
• Staff didn't offer any discount after I notified them of poor room conditions.

“I was very dissatisfied with this hotel experience. The lights by the bed did not work. The TV was broken. The carpet looked dirty. The towels were very linty (new thick and never washed)- I couldn't get the lint off of me after showering! Smoking room- no ashtrays.”

Sep 27, 2006 by Delores from Brewer, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Liked having kitchen facilities with children!
• Breakfast was not so great, however, priced well enough, so that was not an issue. Went out to breakfast.

“Great location, nice hotel. Children enjoyed the pool.”

Sep 22, 2006 by David from Barre, VT
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[10]

• Breakfast.
• Needs a refurbishment.

“N/A”

Sep 19, 2006 by Rebecca from Wayland, MA
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[7]

• Convenient, small kitchenette in room. Semi-suite.
• N/A

“We arrived to discover dirty, used towels behind the bathroom door. The movie option on the TV didn't work, although the staff tried to fix it. Coffee maker didn't work. Upon collecting our things, my daughter discovered dirty tissues under the bed. We would never recommend the Holiday Inn Express chain after this experience. I informed the staff during our stay and upon checking out, and although they were polite. They didn't/couldn't do much about it.”

Sep 12, 2006 by Keith from Lisbon, ME
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Very comfortable bed covers, did not smell any cigarette smoke and the shower had a great design.
• Vending machines that would not take our money. The hotel website boosted about their cinnamon rolls, but they were not available during our stay.

“Overall the hotel was great. The location was ideal for shopping and dining, yet quite enough for a weekend away. The room was quite spacious.”

Aug 15, 2006 by Danny from Hubbards, NS CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient location , clean rooms , complimentary breakfast.
• South Portland put us in a smoking room the 1st night which was very unpleasant , but switched us the 2nd night.

“Saco and South Portland were very good.”

Aug 12, 2006 by Eric from Baldwin, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Convenient and newly remodeled.
• Poor housekeeping, no cinnamon rolls.

“Hotel is being renovated. Rooms smelled. Housekeeping did not change towels. Pool was closed for several days. Holiday Inn Express usually has Cinnamon rolls for breakfast. Was told they were on backorder. It would be nice if they had USA today in lieu of the local paper.”

Jul 27, 2006 by Lynda from Green Valley, AZ
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[6]

• Friendly staff.
• Old furniture in rooms, hallways were very messy with cleaning supplies.

“Hotel was easy to find and very friendly staff. The hallway outside of the pool was always wet - they either need to keep it dry or put up floor is wet signs. I saw several people slip.”

Jun 28, 2006 by David from Madawaska, ME
Overall Rating: 3
Staff:[2] •

• Nice little kitchenettes and location.
• front desk staff could not get the reservation correct, had to go to the front desk 4 days in a row to et a new room key.

“I have stayed at this hotel before and was pleased although this time I had problems with the reservation and ended up having to go to the front desk mostly every day to get a room key as the they would lock me out of my room.”

Jun 27, 2006 by Jeanette from Dexter, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was if I was at home I enjoy the section of living room ,kitchen, bedroom, bathroom into one it was very nice .. Thank you.
• The only thing I would like if it had a whirlpool.

“Everybody that worked there were very generous. It was very comfortable to be there.”

May 29, 2006 by Irene from Edgewater, MD
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Great breakfast!
• N/A

“The Sable Oaks Suites is a pretty good value. In this case you can safely take Suite to mean spacious. Also a plus, not only did the room have a little fridge and microwave, it also had clean dishes.”

May 23, 2006 by Roberta from Jackson, MI
Overall Rating: 4
Cleanliness:[6] • Staff:[3] • Location:[9]

• Location.
• In the process of remodeling... I wish I was informed. Bare bones room...no pen, paper, info on breakfast in room etc.

“The hotel was in a very good location and the property was not bad structurally. I was a bit upset over the state of remodeling... numerous carts of supplies etc. in hallways, workers present and so-on. the room was very bare bones and needed more of a welcoming feel as well as the staff. I would not have included this property in your selection knowing the renovations were ongoing... very bad representation!!!!”

May 3, 2006 by Kristen from Bangor, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, continental breakfast and suite.
• The only down comment is the comfortableness of bed. not that comfy.

“Super location, close to EVERYTHING. Staff friendly and prompt, clean, easy access, great breakfast in morning.”

Apr 23, 2006 by Tom from Mystic, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location
• Limited TV channels.

“Nice hotel. We have stayed at Sable Oaks a few times. We have checked in late and left early the next day so we have never used the pool or other facilities. The self service breakfast is a nice touch.”

Apr 21, 2006 by Gretchen from Moretown, VT
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[9]

• Lots of space in hotel rooms and great indoor pool.
• A lot of crabs at breakfast buffet.

“We were VERY pleased overall with this hotel. We have 4 children and the rooms were spacious and the indoor pool was a lot of fun for us all. The hotel is close to everything! The Maine Mall is right down the road and Old Portland is just a short drive way! The hotel staff was nice but the one maid we saw was overloaded and behind with service. We will stay there again out next trip to Portland.”

Mar 31, 2006 by Charlotte from Madawaska, ME
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Nice location and convenient to interstate
• Furniture in the room were worn and marred. Beds and bedding not as I would expect of a 2 1/2 star facility.

“Convenient and attractive lobby but rooms could use a renovation or updating of its' furniture. I like the layout of the suite. I would stay here again.”

Mar 21, 2006 by Kelly from Fremont, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The breakfast buffet was very nice. Usually continental breakfast includes bagels, muffins. This had plenty of choices for everyone.
• The price of the video games and movies.

“It is a very nice, relaxed, clean, friendly environment. I needed someplace that I felt was safe for my children and I for a last minute trip for a family funeral. ”

Mar 11, 2006 by Jacquelyn from Milton, VT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• All rooms were suites.
• Because of size, the TV was about a foot away from the foot of the bed'; also very limited choice of TV channels; only CNN for news.

“Excellent location. Very friendly and efficient staff. Accommodations excellent. Because we were there for 3 days, we took advantage of the continental buffet in the morning, ate out for lunch and for dinner ate in twice and out once.”

Mar 5, 2006 by Richard from Needham, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Pleasant surroundings and convenient location.
• Charges not posted in room, could be better maintained.

“It was pleasant enough but a bit tired, furniture a bit bruised, the door lock stuck, there was no list of charges in room, the phone was not convenient to use for toll free numbers.”

Feb 24, 2006 by Jane from Auburn, ME
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[5]

• Although furniture is old and worn, the room was clean and comfortable.
• Furniture is old and worn. No high speed internet access.

“Staff accommodated my room request. Furniture is old and worn, however rooms are clean and comfortable. Indoor pool and breakfast are a nice touch. Close to Maine Mall and various business. They could improve by adding high speed internet access to all rooms. Overall good stay.”

Feb 23, 2006 by Ken from Belfast, ME
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[8]

• The location was good.
• Poorly maintained and seedy

“This is a retired Amerisuites that is in dire need of a face lift The location is convenient and it has a pool. The fitness room was sparse with equipment that was out of order. The room was poorly maintained the furniture worn and the pull-out couch uncomfortable. ”

Feb 22, 2006 by Kristen from Bangor, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Price and location and nice breakfast.
• Pool not heated and bed uncomfortable.

“Stayed one night. Great location near airport and shopping, great Continental breakfast, super friendly staff. Bed was a bit hard, but other then that pleased.”

Jan 3, 2006 by Kevin from Pittsfield, MA
Overall Rating: 0
Cleanliness:[8] • Staff:[9] • Location:[9]

• The staff was very friendly and the breakfast buffet was good.
• No Jacuzzi in the pool area.

“Very spacious living space. Would be good for a longer stay.”

Jan 3, 2006 by Tina from Windsor, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Check in staff was most helpful. Breakfast was a pleasant surprise.
• Nothing specific.

“Check in was great. Parking easy. We were just passing through but at another time it would be nice to check out the pool and exercise facilities. Some of the areas seemed a little run down as well as some of the room furnishings. The extras of a small fridge and microwave would be great if staying there. The in room coffee was awful but the coffee in the lobby was very good. The wide choices and pleasant seating area for breakfast was a nice surprise since it was our first time there.”

Jan 2, 2006 by Lola from Auburn, MA
Overall Rating: 5
Cleanliness:[4] • Staff:[9] • Location:[9]

• Good breakfast buffet.
• Housekeeping not interested - did not clean our room.

“We returned to our room at 3:30 on Monday, December 26 to find our room had not been touched by housekeeping. We called the front desk to complain. The best they could do was give us clean towels because housekeeping had all left for the day. I made the bed.”

Dec 28, 2005 by John from Natick, MA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[8]

• Good location, nice pool, nice lobby and breakfast.
• Very worn furnishings, entertainment center didn't fit well into room.

“Nice appearing hotel, formerly a Amerisuites. Nice lobby and breakfast area. Good continental breakfast. Great location, near mall but close to golf course. Indoor pool and fitness center. Was disappointed with shabby furnishings but otherwise not a bad place.”

Nov 30, 2005 by Danny from Racine, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Well maintained, bright , excellent continental breakfast.
• Limited number of television channels.

“The hotel is conveniently located to shopping malls , adjacent to the Sable Oakes Golf Club . Friendly staff , continental breakfast.”

Nov 8, 2005 by Maureen from Bucksport, ME
Overall Rating: 3
Cleanliness:[2] • Staff:[9] • Location:[10]

• Staff was very friendly, free breakfast was wonderful.
• I stayed in room 621, it looked very dreary and old compared to the hotel lobby. The furniture was beat and the room smelled.

“The hotel is in a great location, the free breakfast was really good. Nice pool, and the staff was wonderful. The room was horrible, dirty and drab. Seemed very old compared to the rest of hotel.”

Oct 18, 2005 by Mary from Ctr. Conway, NH
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[10]

• Room, suite was very comfortable and well stocked.
• Nothing.

“This hotel is conveniently situated, located near a golf course, across for a shopping mall and near the airport and well equipped for business travelers as well as the casual traveler. The decor of the hotel is attractive and there is a pool, exercise room and other convenient amenities.”

Oct 17, 2005 by Fred from Hebron, ME
Overall Rating: 1
Cleanliness:[5] • Staff:[9] • Location:[10]

• Near the airport, shopping and restaurants.
• Mattress was horrible with springs sticking through. Noisy self closing very loud doors.

“When told we wanted a quiet area, we were put near the kitchen. The room had pretzels on the floor from the previous guest. The mattress was horrible we should have slept on the floor. The doors slammed shut, very loud that noise was constant. ”

Oct 13, 2005 by Donna from Sterling, CO
Overall Rating: 3
Cleanliness:[5] • Staff:[8] • Location:[3]

• Good continental breakfast.
• Furnishings were old.

“The overstuffed chairs in our rooms were worn through and stuffing was coming out. Paint was chipped on the wood furniture. It was difficult to find.”

Oct 11, 2005 by Michael from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[5]

• Clean and quiet.
• Location was close to airport but far from south Portland.

“A fine hotel if flying in and out of Portland. They appear to target business travelers seeking a suite with an office part of the suite rooms. The room was clean and staff was friendly. The hotel offers little as far as hotel services but does offer an airport shuttle which runs at all hours.”

Oct 3, 2005 by Chilton from Alameda, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I like the in room refrigerator and microwave. Good pool.
• No hot tub.

“This hotel was a good home base for this area. close to Portland but also Kennebunk was only 20 minutes away. The hotel was clean and comfortable and the breakfast selection was a cut above the average. Free parking a plus.”

Sep 30, 2005 by Dan from Barrington, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Nice place, good people, nice room.
• It was fine.

“Very nice hotel with big rooms.”

Sep 17, 2005 by Tom from Curtis, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool area at participating hotel was great!
• Breakfast could have had more selection & with eggs.

“Pool was too cool and no jacuzzi so used participating hotel for those two items. There was a charge for use of computer with participating hotel and no computer at the one we stayed.”