User Reviews for Comfort Inn and Suites Logan Airport

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Jun 19, 2009 by Rebecca from Aspen,CO
Overall Rating: 2

• Fabulous restaurant Margaritas.
• Paper thin walls, neighbors TV kept us up all night.

“The TV in the neighboring room sounded like it was on my bed, and they left it on all night, paper thin walls. I could hear conversations of the neighbors perfectly. Clean, but linens were old, outdated, the lobby/halls smelled dank and old. New flat screen TVs. Very small pool looked green and dirty, so we opted out. For, I thought it was overpriced. I would expect to pay $55 for a hotel of this quality. Handy shuttle to airport.”

May 11, 2009 by Claudia from Brighton,CO
Overall Rating: 0

• Clean room, excellent staff, convienent shuttle to airport and subway.
• The pool was in a very visible location. I felt like I was in a fishbowl.

“This hotel provided everything I needed for a nice stay for my first time in Boston. Near the airport with pickup, I felt safe traveling with a child. The staff was courteous and friendly. They called the room to ask if everything was OK. It was clean and very comfortable. I also picked the hotel because of the breakfast offered. It wasn't gourmet, but convienent to be able to have a bite and be on our way. The shuttle took us to the subway station and we were able to find our way around Boston easily. All in all we have a great vacation!”

Apr 3, 2009 by Margaret from Wakefield,RI
Overall Rating: 7

• Great rooms, quiet, comfortable, shuttle to airport.
• Parking fee for each night car left in lot.

“Shuttle is 24 hours and free, but took 40 minutes to pick us up.”

Mar 31, 2009 by Tami from Anchorage,AK
Overall Rating: 7

“Very friendly staff and pretty clean, but needs remodel. Environment conscious and rooms smelled like years of smoking.”

Mar 17, 2009 by Jeff from Haddonfield,NJ
Overall Rating: 9

• Free shuttle to train station and
  quick access to downtown.

“The hotel is brand new. No smoking in any rooms. Concerige very helpful. The restaurant/bar is reasonably priced.”

Mar 5, 2009 by Pat from Fredericton,Canada
Overall Rating: 9

• Excellent complimentary breakfast,
  proximity to Logan Intl Airport, free shuttle, parking facility for extended period, and front desk service.
• Nothing.

“Four our purpose this hotel was perfect.”

Feb 26, 2009 by Mary from Cherry Vallie,NY
Overall Rating: 9

• Safe, Excellent Mexican restaurant, nice proximity.
• Counter people were not that friendly.

“The hotels location was good, it was not to far away from the things we wanted to do. We were able to take the van to the airport, which was only 5-10 minutes away, and catch the T to make it to our other destinations.”

Jan 13, 2009 by Kathleen from Mooresville,NC
Overall Rating: 10

• The front desk staff was very friendly and accommodating. The continental breakfast was great.
• The shuttle service from the airport took much longer than quoted.

“I was very comfortable there. Plenty of space in the rooms, I love the fact that they are trying to be Eco-Friendly and the convenience of good breakfast (free), easy access car rental and close to the airport were all very important to me, Plus is was clean.”

Jan 11, 2009 by FrankH from West Gardiner,ME
Overall Rating: 10

• Very easy access to the Airport, with 24hour. free shuttle service. Very friendly staff and excellent food and easy access to all amenities. Highly recommend.
• Can't think of one thing. Will stay here again and again when in the area.

“Very relaxing, extremely accommodating. The Margaritas restaurant was a great place to have a few beers while the spouse swam in the pool and after I checked my arriving flight and whether conditions from the free internet access just off the lobby, we had a great meal and the staff was happy to take me to the airport at 1:30 am to retrieve a family member and was there to pick us up in 10 minutes with a quick phone call. Everyone there was extremely polite and helpful. I plan on staying there again soon.”

Dec 30, 2008 by Sean from Concord,NH
Overall Rating: 9

• They allowed our dog & the pancakes were good!
• No fan in the bathroom

“We liked the hotel and area very much. It was close to Boston, as well as other attractions. The staff was very friendly, despite having to work on Christmas.”

Sep 5, 2008 by Matt from East Amherst, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[1] • Location:[6]

• Short drive to subway.
• Hotel front desk had very poor customer service attitude.

“Close drive to Subway to downtown was a plus. Hotel staff was rude, unprofessional. Seek nearby hotels!”

Sep 3, 2008 by Evan from Sheppton, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Fastest check-in and out ever.
• Room service dishes left in hallway for over 24 hours.

“I've stayed in many different hotels in my life; everything from a sleazy motel to a resort in the Bahamas. This hotel not only exceeded my expectations, but was hands-down the best stay I've ever had.”

Aug 15, 2008 by H from Sarasota, FL
Overall Rating: 0
Cleanliness:[8] • Staff:[8] • Location:[7]

• Close to airport shuttle service.
• Would need new interior carpets.

“This hotel was ok for the price. Hotel staff was friendly and helpful.”

Jul 23, 2008 by Dude from Middletown, RI
Overall Rating: 3
Cleanliness:[1] • Staff:[10] • Location:[1]

• Location to airport.
• The trash compactor outside made the entire grounds smell like garbage that has been there for months on end. Hotel is not pet friendly.

“Good if your just looking to put your head down before getting on a plane. That's it. Don't spend too much time outside or you will be overtaken by the smell of garbage.”

Jul 21, 2008 by Ed from Boswell, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Location and free shuttle to airport.
• Dirty wash cloth hanging on shower, light fixture in bathroom made lots of noise.

“The hotel is in a great location with a free shuttle to the airport which is nice. We did find a dirty wash cloth hanging on the shower rod, leading to some question of cleanliness. Overall, it was an average hotel experience.”

Jun 9, 2008 by Alan from Monticello, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Timely shuttle buses from and to airport.
• Stickler for 3 pm check in. Should be some fllex w/o additional cost.

“Overall a good experience. Close to the subway with taxi's available to and from. Room was clean and neat.”

Jun 2, 2008 by David from Longview, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[6]

• New looking.
• A bit hard to find walking to from the T (initially).

“Walk to the hotel is about 10-12 minutes. On the phone, the desk folks were not particularly helpful in finding it originally. Once there, no problem using their map to get to the subway. Nice, new look and shuttle to airport was very good and on time each 1/2 hour.”

May 29, 2008 by Duane from Surrey, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[4]

• Clean price.
• Hard to drive in and out.

“Good. Clean good service, poor location, have to cab or drive.”

May 23, 2008 by Karen from Yuma, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great and easy shuttle service from airport - great staff.
• Wish the hotel would provide shuttle service to the 'T' transits system.

“This hotel certainly was nice, friendly, clean and the free shuttle service to the airport was outstanding.”

May 20, 2008 by Ann from Fairhaven AU
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Front counter staff very pleasant.
• Restaurant was closing at 11 p.m. and we had just arrived.

“Good value for the price.”

May 16, 2008 by Warren from Des Moines, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to airport. Efficient and friendly staff. Comfortable bed.
• Need refrigerators (with freezer) in each room.

“Great place to stay. Reasonably priced rooms close to Logan. 24 hour shuttle service and decent breakfast.”

Apr 24, 2008 by Joe from South Portland, ME
Overall Rating: 4
Cleanliness:[7] • Staff:[8] • Location:[8]

• The restaurant was nice & the food was reasonably priced.
• As a "green" building we were not very impressed.

“The toilet needed to be un-plugged twice due to insufficient water pressure, the hot water pressure was low. The indoor pool was cold. This hotel was not up to my expectations & we will probably advise others not to stay here.”

Mar 13, 2008 by Stefanie from Waggoner, IL
Overall Rating: 8
Cleanliness:[3] • Staff:[10] • Location:[8]

• The staff was very nice and the room was comfortable.
• The bathroom in our room had many hairs on the floor in the corner and on the sink.

“We were only there for a short time since we had to leave a 3am to catch our flight but it was very nice and comfortable. They were nice enough to remind us of the time change that was to happen that night which was very helpful in helping us catch our plane.”

Feb 12, 2008 by Marion from North Chatham, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenience to Logan, shuttle.
• Nothing I can think of.

“Your hotel met our needs. We wanted a room close to Logan for our vacation flight.”

Jan 9, 2008 by Brad from Memphis, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[8]

• Airport shuttle.
• Front desk staff was curt when asked for help. Where can I eat? Rep mumbled "restaurant and pointed to a sign".

“Fine.”

Jan 7, 2008 by Fred from Yarmouth Port, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Free shuttle to/from airport.
• Shopping is not within walking distance.

“Recommend this hotel because of lowest cost in airport area and free shuttle. Rooms were modern, clean, and pleasant. Have stayed at lower cost hotels in area, but taxi fare caused them to be not such a good deal. Free breakfast is also a plus. Good restaurant located in the Hotel. Other restaurants or shopping was not within walking distance. Hotel has small indoor pool.”

Dec 19, 2007 by Ashley from Brookville, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Quick check in.
• None.

“Was happy with hotel. Was not far from airport but yet less expensive then Holiday Inn and got same service as when we stayed at the Holiday Inn.”

Dec 8, 2007 by Maria from Campinas MX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• All the things.
• Nothing.

“A hotel, I recommend to other peoples of all ages.”

Nov 21, 2007 by Brian from Westport, MA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Front desk was very friendly.
• TV did not work properly. Amenities were not up to par.

“The hotel itself was mediocre however the staff was very helpful.”

Oct 26, 2007 by Jude from Hereford, MA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Pet friendly.
• Food.

“The hotel is pet friendly, which is a plus in my book. The location is not the greatest and with construction going on it made it difficult to get to. Overall it was adequate.”

Oct 12, 2007 by Michael from Providence, RI
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[6]

• Clean & convenient to the airport.
• Cant remember.

“Staff was friendly; relatively long wait to check-in. Overall, efficient and the standard package. No surprises.”

Sep 13, 2007 by Michelle from Columbus, IN
Overall Rating: 8
Cleanliness:[3] • Staff:[9] • Location:[7]

• Front desk staff was very helpful and friendly.
• The room was not cleaned properly between days.

“Very close to the airport with free shuttle. Nice rooms. Free breakfast which had a lot of variety. Hotel staff very helpful. Just wish it was closer to the action or at least public transportation. Cabs became very expensive!”

Sep 8, 2007 by Mike from Bolivia, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Close to airport - MTA transportation 10 minutes walk.
• Location a bit farther from air port than I guessed.

“Good place to stay with family, breakfast was good, 1/2 hour shuttle to airport, friendly staff.”

Jul 1, 2007 by Loraine from New Hyde Park, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Close to the train and the airport.
• It was not in such a nice area. I wish I had the option to pay cash for my room.

“Liked everything except where the hotel was located. I was not surprised though because the previous reviews of the hotel told me about it accurately.”

May 15, 2007 by Ricardo from Madero Tamaulipas MX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good services and good prices.
• I do not have a bill and I need for giving in my job.

“Is a good services, nice people in reception and mainly closer Boston Logan Airport.”

Apr 20, 2007 by Bob from Riverview, NB CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[6]

• Staff was particularly helpful offering services not required or expected of them. we were made to feel very welcome on a weekend that must have been d.
• Location.

“Very helpful friendly staff. We felt very comfortable there. Shuttle was handy. Would like to have this hotel and its staff closer to Boston and "dress up" the surrounding area. Otherwise, this hotel for the price is pretty hard to beat.”

Apr 2, 2007 by Martin from Wuerzburg GB
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[6]

• I liked the swimming pool very much.
• Breakfast could provide a richer variety.

“Shuttle service to the airport is necessary and was quit good. Overall conclusion is very fine.”

Mar 24, 2007 by K from South Harwich, MA
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[3]

• Continental breakfast.
• It was under renovations, blankets had holes in them, not as clean as we would have liked. Climate control was off no matter what we did.

“Hotel staff was friendly and attentive, however the room area was lacking. They were under renovations and we were placed in a hall where there was half a carpet and the smells of the carpeting material lingered. Was disappointed in my stay there. The TV kept flickering in and out, if people want a view the only view they would get is of a bunch of cars on a city street. Although the hotel staff was very friendly I wouldn't recommend this place to anyone. The best thing about the place was the continental breakfast.”

0 of 1 people found this review helpful.

Mar 12, 2007 by Lourie from Warren, VT
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[4]

• I liked the restaurant at the hotel.
• Everyone who worked there was incompetent.

“This is the worst run hotel on the planet. Do not stay there- ever. The manager, gets my vote for " most likely to lose business" representative in a hospitality setting. Being close to the airport was not worth the nightmare of the Comfort Inn and Suites.”

Feb 25, 2007 by Maggie from Providence, RI
Overall Rating: 7
Cleanliness:[6] • Staff:[5] • Location:[4]

• Comfortable beds and good continental breakfast..
• Lights did not work along with volume on television.

“You get a lot more than what you pay for. The only real problem we had was the volume on the TV didn't go past whisper level, and that was it. Its right next to the airport and a little tricky to get to, but its overall pretty nice.”

Dec 20, 2006 by Jim from Medford, OR
Overall Rating: 6
Cleanliness:[7] • Staff:[10] • Location:[7]

• Michelle at the front desk was very good.
• Our reservation for our second night was cancelled by somebody, causing a long delay in registering, which we did not appreciate.

“The hotel itself is fine: convenient to airport, clean, excellent desk personnel, nice continental breakfast. But on the negative side, there is only one restaurant onsite, and it serves nothing but Mexican food. There appeared to be no other easy alternatives. Also, as mentioned above, our second night's reservation had been cancelled. This caused about a 15 minute check in process, which was inconvenient since we had just arrived from Germany through London.”

Sep 29, 2006 by Georgina from Port Saint Lucie, FL
Overall Rating: 3
Cleanliness:[7] • Staff:[7] • Location:[8]

• For one night it was tolerable.
• This hotel for the price was way below standards.

“Within a short shuttle ride to Logan Airport this hotel was more like a one or 2 star not the 3 stars it was advertised to be. The room smelled and the bathroom was not clean. The staff obviously don't like working there. Although the restaurant was adequate, the service was not great. For the price, this was not a good value. I could have paid much less for the same quality with access to Logan Airport.”

Jul 23, 2006 by Lisa from Canyon Country, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Convenience to the airport and friendly, helpful staff.
• More expensive than I expected.

“Excellent for travelers using Logan Airport. The shuttle was convenient to use and made that part of our vacation easy.”

Jul 10, 2006 by Sharon from Eureka, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• Quiet, good view, comfortable.
• Elevator sounded creaky, like it needed oil.

“I really liked having a shuttle to and from the airport, the drivers were helpful and friendly. Being alone, I felt safe. I felt very relaxed and comfortable”

Jun 29, 2006 by Irene from Yantis, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• It was very comfortable and clean.
• It was hard to find and hard to get to.

“I would recommend this hotel but would warn them how hard it was to find. The hotel itself was very clean and inviting. They also have a nice restaurant with good food.”

Jun 16, 2006 by Polly from Gibsonai, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• Close to subway.
• Vending machine merchandise was old, indoor pool water very cold.

“Friendly staff, clean rooms, good breakfast.”

May 7, 2006 by Donna from Spokanevalley, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• The hotel clerks were very friendly and helpful .
• I can't find to much wrong.

“I found that this hotel fitted our needs. It was clean, friendly, and we would stay again when we vacationed in Boston. I would recommend it to our friends.”

Apr 29, 2006 by Jim from Boise, ID
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Free shuttle to/from airport and T stop.
• Music was kind of loud in the bar after dining stopped.

“Very nice. Would stay there again and suggest it to others wishing to stay near the airport in the Boston area.”

Apr 27, 2006 by Jim from Boise, ID
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Free transport to and from the airport and airport T stop.
• The music in the bar was kind of loud after dining hours.

“Good location, price, amenities, restaurant and friendly helpful staff. Room was large and comfortable. An easy place to get into and out of for the traveler on a schedule.”

Apr 11, 2006 by Jeff from Brewer, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[1]

• Margaritas restaurant inside.
• Bad neighborhood, dirty and scary at night.

“It should've had a shuttle to the subway. We were misled to think by their accord the subway was a seven minute walk right around the corner. It was actually a 20 minute walk through abandoned parking lots and nearly unlit the entire way. It was very scary to walk at 7 pm to the subway with my daughter. Not much better in the daytime either. Could have been mugged anywhere along the walk with no one around to help.”