User Reviews for Hilton Boston Logan Airport

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Apr 22, 2008 by Gretchen from Bangor, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Loved the decor of the room and the flat screen TV. Very nice.
• The movies to rent were 10 dollars each. Ridiculous!

“Awesome! Need a better restaurant and cheaper movies.”

Apr 21, 2008 by Mary from Glastonbury, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[10]

• The executive floor - 10th - with snacks.

“Great room - on premises of Logan airport - shuttle ran on schedule - key part of reason to stay here.”

Apr 20, 2008 by Christopher from Brooklyn, NY
Overall Rating: 6
Cleanliness:[1] • Staff:[8] • Location:[9]

• Location.
• Dirty.

“All surface. No attention to detail in regard to housekeeping. Certainly didn't meet the star rating.”

Apr 19, 2008 by James from Rockville, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Clean and fit.
• Parking, internet is expensive.

“Overall is good. Easy to access to city with $3.50 toll. Parking and internet are expensive.”

Apr 19, 2008 by Emily from Silver Spring, MD
Overall Rating: 7
Cleanliness:[2] • Staff:[10] • Location:[8]

• Nice staff and very helpful.
• Room is not clean, including the carpet and refrigerator. Hot tub water is not clean as well.

“I wouldn't say Hilton airport is worthy four star rating. The location is good since the hotel provides shuttle to the airport Metro Station. It is convenient for guests to access Downtown Boston. Also, the staff is friendly and helpful; however I experienced that one of shuttle drivers wouldn't take us to the metro station and told us the metro was closed that day (actually the metro was in operation.) The worst part of the hotel is cleanliness. The carpet in our room was not vacuumed, the table wasn't dusted and the refrigerator hasn't been cleaned for long time. You can see dark stains and dust inside. There were spots in the shower tub as well. The water in the hot tub was not clean and the temperature was not warm enough.”

Apr 16, 2008 by Dan from Simsbury, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Well designed, comfortable.
• They made us switch rooms in the middle of our stay!

“Well located, clean, flat screen TV in room nice place.”

Apr 15, 2008 by Ian from Baldwin, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• High quality room - good size bathroom and great bed.
• Trapped at the airport!

“This hotel is definitely a good Hilton hotel - no risks here. The rooms are above average - with large bathrooms, good use of space, and great beds. The hotel amenities are good. Service staff is great! The hotel is trapped at the airport. There is no food or shopping nearby. You must take the T (subway) to Boston (for which the hotel provides a shuttle) or catch a cab. Not terrible though, as some reviews might indicate.”

Apr 14, 2008 by Peter from Woolwich, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was very friendly and accommodating.
• Internet access was expensive. We didn't purchase it.

“We had a great stay and would stay here again.”

Apr 8, 2008 by Ian from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• King sized bed, non-smoking, convenient location, convenient shuttle service.
• At distant end of corridor.

“Clean, modern, upscale. Located at Logan Airport, with catwalk to terminal "A". Everyone was very helpful and friendly. Also they have a convenient shuttle service that will drop you off or pick you up at the airport subway stop, which is 2 stops from the financial district or Faneuil Hall / Quincy Market district. Boston is a great city. You can stay AT Logan airport, and the city is still immediately accessible. The Airport Hilton is the best place to stay.”

Apr 6, 2008 by Brian from Camden, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location. Ambience.
• Our non-smoking room smelled of smoke.

“We had a very pleasant stay.”

Apr 3, 2008 by Shauna from Chatham, ON CA
Overall Rating: 9
Staff:[9] • Location:[10]

• The location the location the location and the service.
• only one restaurant was open when we got there at 6 pm.

“Very friendly staff, nice rooms, great location and nice sky bridge!”

Mar 27, 2008 by Wil from Leesburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location by the airport with shuttle to terminals every 15 minutes.
• Room was somewhat small.

“Nice 4 star hotel located at the airport. Convenient for travel as they have a shuttle to the terminals every 15 minutes. Good health club facilities. Lobby and common areas are nice and welcoming. Internet access is not free and somewhat expensive at $15/day.”

Mar 19, 2008 by Marshall from Nantucket, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Convenience, cleanliness, décor.
• Bad coffee in room, expensive coffee in lobby.

“Fine for a business traveler and very convenient to all terminals, which can be reached by sky bridges for exercise, dining.”

Mar 13, 2008 by Hellen from Morrisville, VT
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location.
• Nothing to do.

“This hotel is perfect for travelers. There is nothing to do in the hotel except for the restaurant and a very small pool. Nowhere to get a cup of coffee in the afternoons. Great for access to the airport. Parking is VERY expensive.”

Mar 11, 2008 by Maria from Indianapolis, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient to the airport, contemporary , clean look.
• TV is still a traditional, not wide screen with a very poor image.

“Perfect for late airport arrival or early flights out of Logan. The hotel staff was professional but also warm. I was very happy with my stay.”

Mar 7, 2008 by Dona from Powder Springs, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything, especially the van that took me to the T train (subway) and then picked me up at night after a long day. I loved the hotel.
• Nothing.

“I have been traveling a lot lately with my son as he auditions for theatre programs at various universities nationwide. The Hilton was the best hotel so far. It is the best airport hotel I have every booked. Fabulous.”

Mar 4, 2008 by Cathie from West Hyannisport, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The very pleasant & accommodating staff.
• The airport van took a long time coming, not his fault, huge convention or something. He got stuck in the front circle with all the cars.

“We love the airport accessibility, the plush & quiet rooms and the friendly & delicious restaurant. It's our way of starting our vacation early.”

Feb 29, 2008 by Joanna from Hanover, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Near the airport for an early flight out the next morning.
• Was fine.

“This worked out perfect, as we had a flight out the next morning early, and didn't want to have someone drive us in at 4 a.m., so we stayed here overnight prior to our flight, and had family drive us in the evening before.”

Feb 26, 2008 by Greg from Lynnwood, WA
Overall Rating: 4
Cleanliness:[8] • Staff:[3] • Location:[8]

• Nice comfortable room and good location.
• Wireless internet service was out the entire time I was there. Hotel was under-staffed.

“This hotel, aesthetically, is what you would expect from the chain of 4-star hotels. However, the service was not what you would expect from a 4-star hotel. The hotel was obviously understaffed. Prime example was the fact that anytime you had to call the front desk or guest services it would take up to 10 minutes to get through to someone. Also, the wireless internet service was out the entire time I was there. I got several conflicting stories about why it was out and when it would be back up. Finally later in the evening I was told it would not be back at all but that I could go to a cold conference room where they had wires set up. I used it, but was not happy about being unable to access the internet from my room. The staff seemed to act like it was a regular thing and not something I should be upset about. As a final customer service failing, the van to go to the airport took 30 minutes to show up, did not have room for everyone waiting, and then went to the car rental terminals first making me late for check-in. Why the staff did not see that there were too many for their van and let the customers waiting know I am not sure.”

Feb 25, 2008 by Harry from Nashua, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very nice hotel, but a little expensive.
• Not easy access, poor signage at the airport.

“A very nice hotel, nicely furnished, good staff, beds and linens very well done.”

Feb 21, 2008 by Vinay from Albany, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location.
• Room Maintenance.

“Nice location, Great price ... Good Interiors, Bad room maintenance, Expensive parking.”

Feb 20, 2008 by Andrew from Greenland, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable & convenient.

“Excellent facility.”

Feb 20, 2008 by Robert from Los Altos, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Convenient location right next to Boston Airport. Clean and nice rooms.
• Due to convenient airport location, it was difficult to access to Boston.

“Clean and nice room. Served my purpose of staying right in the Boston Logan Airport for my early departure from Boston. Best location for me.”

Feb 13, 2008 by Russell from Douglas, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The proximate of the hotel with Logan Airport.
• Services extremely expensive.

“The hotel was very nice and hotel staff was friendly. We ordered room service and I thought the food was good.”

Feb 6, 2008 by Barbara from Cary, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful lobby, nice restaurants, shuttle service, friendly, helpful staff.
• Food is expensive as is parking.

“This hotel is always our #1 choice when we stay at one of the Logan Airport hotels. We have stayed there several times and never been disappointed. The food is very good at the two restaurants, although somewhat expensive. The staff is very helpful and friendly and the appearance of the hotel is always clean and attractive.”

Jan 21, 2008 by Fred from Auburn, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Comfort, convenience, fast check-in.
• Parking.

“Very nice hotel if you are visiting Boston and don't want to be right Downtown. Convenient to the South End, Expo and awesome if traveling through Logan.”

Jan 7, 2008 by Edward from Chapel Hill, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Well-designed room and comfortable furnishings.
• View wasn't great, but not of great importance.

“Stylish, comfortable, convenient to Logan, what more could you ask?”

Jan 5, 2008 by Jane from Woodstock, VT
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, clean.
• 38.00 parking.

“Newly renovated, well staffed, perfect location, very comfortable, disagree with the parking up-charge. All in all met our needs nicely.”

Jan 4, 2008 by Steven E. from Peru, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff after seeing my situation booked the room and said they would handle it they were very accommodating.
• Nothing.

“The hotel and staff were incredible.”

Jan 3, 2008 by Stacy from Myrtle Beach, SC
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[10]

• The location to the airport and our bell hop at check in (John - I think) sand to my children and was very pleasant!
• The bell hop in the am did not smile and was not very pleasant. The waiter in pub seemed stressed and not happy to be there.

“The appearance of the hotel was beautiful! Our belle hop upon check in was wonderful! He was a white haired gentleman who sang and was very accommodating. It was my four year old daughters birthday and he made her feel very special by singing to her "Happy Birthday." No other staff members seemed to care. While watching other members of the staff interact with us as well as other guests during check in and at the restaurant, they seemed to be inconvenienced. I witnessed a couple sit down at a booth which had only been partially cleared. I saw the waitress sigh, go over to the table, clear the glasses and tip and heard her say, "I'll be right back." No "hello" or "welcome." The couple got up, obviously discouraged and moved to the bar area. When the waitress got back she was quitted miffed.”

Dec 31, 2007 by Kevin from Windham, ME
Overall Rating: 2
Cleanliness:[8] • Staff:[5] • Location:[10]

• It was attractive and conveniently located.
• Cheap construction. I felt like I was staying at a cheap, old, roadside motel.

“As stated, for a 4 star hotel, I did not expect to have to listen to the activities in the next room. It made for an overall bad experience.”

Dec 6, 2007 by Michele S. from Burton On Trent, AZ
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• The comfortable rooms.
• One day I room was not cleaned.

“A great location close to the airport and car hire terminals complimentary shuttle bus to airport and t-station recently renovated.”

Dec 5, 2007 by Jair from Coconut Creek, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Bus Drivers and reception staff.
• Valet Service too expensive.

“Great if you are traveling and will not need a car to move around Boston, Valet and parking way expensive. Bus transportation and transportation to Subway, Airport Terminals and access to downtown Boston conveniently provided Hotel bus.”

Dec 4, 2007 by Lisa from Elburn, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Attractive, newly redecorated rooms; attentive staff; dining options; convenient shuttle service
• Nothing!

“I've stayed at the Hilton Logan several times and have always had a superb experience. While it's an obvious choice for an overnight traveler needing access to Logan; I've also stayed here for extended stays. The shuttle service and short ride on the T make it a good choice for sightseers looking for a great hotel at a more reasonable price than downtown or Copley Hotels.”

Nov 28, 2007 by Rachel from Waterville, ME
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[7]

• It was sophisticated.
• Double beds are two small. For that level of a hotel they should have queen size in the double rooms. I slept horrible.

“Nice hotel. Very nice looking place. Liked the cafe thing in the lobby. Valet guy was rude and impatient. Group of five people were smoking pot in the front, smelled bad coming into the hotel. Room was very nice. Great TV and everything felt clean and new. Beds were two small though I slept horrible. I always sleep better in a Hampton than I do a Hilton for some reason.”

Nov 27, 2007 by Bj from Stanford, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[6]

• It was OK.
• Old-fashioned style.

“I want to give only 3 or 3.5 starts to this hotel. Overall it was OK, but old-fashioned style hotel.”

Nov 27, 2007 by Ryusuke from Tokyo, HI
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Clean linens and clean room.
• Too poor Thanksgiving dinner course menu than Hyatt Rogan Airport.

“Almost comfortable except dinner. The salad dressing is too sour and the soup is too sweet for me.”

Nov 27, 2007 by Don from Burlington, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Outstanding value, superior service, superb location.
• Parking is expensive.

“Surprisingly friendly, cheerful service for a big city airport hotel. The hotel is across the harbor from downtown; the city view rooms have incredible views. The lobby is an attractive, grand scale design, the rooms, elevators and pool are all first rates and well maintained. This is a far better value than the nearby Hyatt. The Hiltons own parking is costly, but an alternative is to use the airport garage be sure to park near the elevated walkway leading to the hotel.”

Nov 25, 2007 by Sue from Fuquay Varina, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was fabulous.
• Nothing.

“The location was perfect.”

Nov 15, 2007 by Michele from Fairport, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's comfortable, clean rooms.
• The $28.00 per night parking fee.

“The Hilton is beautiful. It is quiet in spite of its airport location. I would definitely return there!”

Nov 9, 2007 by Kerry from Medfield, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[10]

• Convenience to the airport.
• Room was the smallest and furthest away from elevator.

“The hotel itself is quite nice. The room and bathroom were small and they place you right next to the runway of the airport that you can hear planes landing and taking off. The hotel was not at full capacity but they still gave us this type of room. Not sure if this standard protocol for this hotel but we have stayed here before and know there are better rooms then what we stayed in.”

Nov 8, 2007 by Sue from Wapakoneta, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Ambience.
• Poor TV channel selection and reception.

“Clean quiet beautiful. Zen quality in decor.”

Nov 7, 2007 by April from Bangor, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean HDTV, modern room, and comfortable bed.
• Location, housekeeping was very obnoxious, they repeating disturbed us even with the DND sign on our door.

“Overall it's a very nice place. Clean and comfortable.”

Nov 5, 2007 by Patty from Van, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[5]

• Close to the airport.
• It is very difficult to navigate to and from.

“The hotel accommodations were satisfactory. However, the added cost of parking ($28 per day) greatly diminished the savings we were expecting over our reservations with a national chain.”

Nov 3, 2007 by Jim from Goffstown, NH
Overall Rating: 3
Cleanliness:[9] • Staff:[3] • Location:[9]

• Location to airport terminal.
• The staff is not clear on how things are done. They interrupted what was supposed to be a romantic evening on many occasions.

“Barely worth my time now as I am so disappointed.”

Nov 1, 2007 by Brian from Lubbock, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[8]

• Nice, clean rooms friendly staff.
• They missed my wake up call and I missed my flight and connection.

“Nice hotel great location, friendly helpful manager.”

Oct 31, 2007 by Joey from Somerville, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The bedding and pillows are some of the softest I experienced.
• The parking is expensive.

“This hotel is excellent for the price I paid. Downside is that parking is expensive and uncovered. But the room was really lovely clean, modern, with a good view (9th floor Boston view).”

Oct 30, 2007 by Gary from Albuquerque, NM
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Best bed I ever slept in. Very comfortable room.
• None.

“This hotel is fantastic. The room was very new, modern and comfortable. The bed and bedding was very comfortable. The TV was a nice 32" lcd. The room decor was attractive and highly functional. It was also very quiet which was amazing since it is right at the airport.”

Oct 18, 2007 by Tracy from Charlottesville, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Proximity to the airport.
• Nothing.

“Very easy check in, wonderful room. Exactly what I needed after being stuck at the airport all day!”

Oct 18, 2007 by Dean from Wilmette, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Health club was awesome, rooms were nice. Lobby was very nice.
• Room could have used a safe, otherwise excellent.

“Very friendly staff, excellent facility in general, great health club, very convenient shuttle bus takes you to airport, trains, brief shopping. Very nice.”