User Reviews for Hilton Boston Logan Airport

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May 26, 2008 by Chris from Fiddletown, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Shuttle service to/from airport and the T.
• The sky bridge to the airport is more or less a gimmick. Take the shuttle.

“We had an excellent time here. I thought it would be a pain coming back every night from Boston via the T but both the T and the hotel shuttle come frequently and are very fast. I wouldn't have any problems staying here again.”

May 15, 2008 by Yuichiro from Yatsushiro Japan, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Convenient to airport.
• Pricy in the hotel restaurants.

“It is convenient to the traveler by airplane, yet also convenient connection to Downtown Boston. The hotel restaurants and shops are pricy, but you could access to the airport terminal by bridge.”

May 7, 2008 by Mike from Olympia, WA
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[2]

• Convenient.
• Thought breakfast was included but was $23!

“Breakfast was a typical type of meal which most hotels/motels now days include in the stay. The food was nothing to rave about and my wife had only yogurt, while I had eggs and potato. It was not a $23 meal. Sound carried on the floor till after 1:00 am which was irritating. But it was close to the freeway access which was a positive.”

May 6, 2008 by Jean from Belleair, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• Nice gym and Jacuzzi, sauna, steam bath. Nice attention.
• The parking is too expensive!

“Good place if you need to stay near the airport. Do not bring your car, parking is more than 35 dollars per nigh and 15 dollars per hour!”

May 4, 2008 by Edward from Niskayuna, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Good location within airport.
• High Internet and parking charge.

“Good location inside Logan airport. Comfortable rooms.”

May 2, 2008 by Seb from Holbrook, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, staff, rooms.
• Coffee stand was not open all day. $15 charge daily for internet access.

“I traveled with my wife who attended a conference at the hotel, and two children ages 4 and 5. The rooms and staff were exceptional. When my wife was working the kids and I took a free shuttle to the subway (3 min. away) and when we were ready to return the shuttle was at the subway station to pick us up. A very pleasant stay.”

Apr 28, 2008 by Beth from Levittown, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, convenient location, friendly personnel.
• This time, we had the handicapped room.

“Enjoy staying here.”

Apr 26, 2008 by Lisa from Sweeny, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Nothing.

“Wonderful staff and rooms would stay there again if in Boston for business or pleasure.”

Apr 26, 2008 by Ellen from Roslyn, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beautiful room!

“The staff here was absolutely wonderful, very friendly and helpful and I would definitely stay here again.”

Apr 26, 2008 by Jon from Haverhill, MA
Overall Rating: 4
Cleanliness:[8] • Staff:[3] • Location:[4]

• The lobby was very nice and attractive.
• The staff.

“I had called just after I booked our room to secure a room with 2 double beds. They said no problem. When we checked in they said they had no double beds and would instead send up a cot. The thing was tiny and laughable when they rolled it in. Not nearly large enough for two people. It also took 20 minutes to check in as the woman at the counter couldn't access the system and the manager was no where to be found. When the manager showed up 10 minutes later, another guest in line complained about waiting so long when he had an early fight, to which the manager was simply dismissive. I also called ahead to make sure there was hotel parking, so drove instead of taking a taxi. Too bad, they didn't mention there was only a pay lot which was not cheap! The facilities were quite nice, but not worth for accommodations or service. I wish I had simply driven home from the conference rather than bother staying there.”

Apr 26, 2008 by Eddie from Little Neck, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[8]

• The spa and its location, free internet, shuttle to train.
• No concierge service, price of parking.

“Nice hotel, good location, clean, would stay there again.”

Apr 25, 2008 by Lorayne from Dover, NH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Refined decor and easy access to airport.
• Lacked a little warmth.

“Great business hotel but common areas were not inviting.”

Apr 24, 2008 by Brian from Baxter, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Easy access to Subway.
• Not applicable.

“Beautiful hotel, very friendly and helpful staff, hotel provided shuttle service to the Subway station. Nice accommodations/interior decoration.”

Apr 24, 2008 by K from Middletown, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[4]

• Clean, friendly.
• Proximity to city.

“The hotel itself was fine, nothing amazing. Nice looking flat screen TV but it didn't work very well, half the channels didn't come in. Restaurant was too expensive. Shuttle service was very convenient but it took a while to get downtown. Staff was very nice.”

Apr 24, 2008 by Greg from New Boston, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to all forms of transportation in the city.

“Easy access to all forms of transportation to navigate the city. Clean friendly service.”

Apr 24, 2008 by Nancy from Barnet, VT
Overall Rating: 8
Cleanliness:[9] • Staff:[4] • Location:[9]

• The beds were quite comfortable.
• Smoking odor when we exited the elevator on our floor!

“I would recommend this hotel; it's very attractive, clean and has all the amenities. The hotel provides transportation to the subway, making it easy to access the city without the hassle of driving and parking.”

Apr 23, 2008 by Matthew from Sunrise, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[2]

• Rooms were clean, bathroom amenities excellent.
• Slow room-service, occasionally unreceptive staff.

“This physical building of the hotel itself is impressive. Excellent views of the Boston skyline if in a room facing west. Rooms are clean and modern, and bathrooms are of especially high quality, with new and excellent bathroom amenities. Hotel staff was not as receptive and helpful as always wanted. The biggest drawback of this hotel, especially for leisure travelers wishing to see Boston, is the sheer impracticality of getting into and out of the city everyday. The hotel itself is on the same island as the airport, and thus geographically separated from the interesting parts of Boston. The raw distance itself is nominal (probably no more than 3 to 5 miles), but it can take a while. A standard hotel shuttle can take you to the subway, airport, car-rental center, etc., but getting into the city proper takes an additional 15-30 minutes very inconvenient for eager urban explorers.”

Apr 23, 2008 by April from Bangor, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice sized rooms.
• Waiting for the shuttle.

“Great hotel very every amenity. Only downside is not very centrally located if you aren't going to the airport.”

Apr 22, 2008 by Gretchen from Bangor, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Loved the decor of the room and the flat screen TV. Very nice.
• The movies to rent were 10 dollars each. Ridiculous!

“Awesome! Need a better restaurant and cheaper movies.”

Apr 21, 2008 by Mary from Glastonbury, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[10]

• The executive floor - 10th - with snacks.

“Great room - on premises of Logan airport - shuttle ran on schedule - key part of reason to stay here.”

Apr 20, 2008 by Christopher from Brooklyn, NY
Overall Rating: 6
Cleanliness:[1] • Staff:[8] • Location:[9]

• Location.
• Dirty.

“All surface. No attention to detail in regard to housekeeping. Certainly didn't meet the star rating.”

Apr 19, 2008 by James from Rockville, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Clean and fit.
• Parking, internet is expensive.

“Overall is good. Easy to access to city with $3.50 toll. Parking and internet are expensive.”

Apr 19, 2008 by Emily from Silver Spring, MD
Overall Rating: 7
Cleanliness:[2] • Staff:[10] • Location:[8]

• Nice staff and very helpful.
• Room is not clean, including the carpet and refrigerator. Hot tub water is not clean as well.

“I wouldn't say Hilton airport is worthy four star rating. The location is good since the hotel provides shuttle to the airport Metro Station. It is convenient for guests to access Downtown Boston. Also, the staff is friendly and helpful; however I experienced that one of shuttle drivers wouldn't take us to the metro station and told us the metro was closed that day (actually the metro was in operation.) The worst part of the hotel is cleanliness. The carpet in our room was not vacuumed, the table wasn't dusted and the refrigerator hasn't been cleaned for long time. You can see dark stains and dust inside. There were spots in the shower tub as well. The water in the hot tub was not clean and the temperature was not warm enough.”

Apr 16, 2008 by Dan from Simsbury, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Well designed, comfortable.
• They made us switch rooms in the middle of our stay!

“Well located, clean, flat screen TV in room nice place.”

Apr 15, 2008 by Ian from Baldwin, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• High quality room - good size bathroom and great bed.
• Trapped at the airport!

“This hotel is definitely a good Hilton hotel - no risks here. The rooms are above average - with large bathrooms, good use of space, and great beds. The hotel amenities are good. Service staff is great! The hotel is trapped at the airport. There is no food or shopping nearby. You must take the T (subway) to Boston (for which the hotel provides a shuttle) or catch a cab. Not terrible though, as some reviews might indicate.”

Apr 14, 2008 by Peter from Woolwich, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was very friendly and accommodating.
• Internet access was expensive. We didn't purchase it.

“We had a great stay and would stay here again.”

Apr 8, 2008 by Ian from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• King sized bed, non-smoking, convenient location, convenient shuttle service.
• At distant end of corridor.

“Clean, modern, upscale. Located at Logan Airport, with catwalk to terminal "A". Everyone was very helpful and friendly. Also they have a convenient shuttle service that will drop you off or pick you up at the airport subway stop, which is 2 stops from the financial district or Faneuil Hall / Quincy Market district. Boston is a great city. You can stay AT Logan airport, and the city is still immediately accessible. The Airport Hilton is the best place to stay.”

Apr 6, 2008 by Brian from Camden, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location. Ambience.
• Our non-smoking room smelled of smoke.

“We had a very pleasant stay.”

Apr 3, 2008 by Shauna from Chatham, ON CA
Overall Rating: 9
Staff:[9] • Location:[10]

• The location the location the location and the service.
• only one restaurant was open when we got there at 6 pm.

“Very friendly staff, nice rooms, great location and nice sky bridge!”

Mar 27, 2008 by Wil from Leesburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location by the airport with shuttle to terminals every 15 minutes.
• Room was somewhat small.

“Nice 4 star hotel located at the airport. Convenient for travel as they have a shuttle to the terminals every 15 minutes. Good health club facilities. Lobby and common areas are nice and welcoming. Internet access is not free and somewhat expensive at $15/day.”

Mar 19, 2008 by Marshall from Nantucket, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Convenience, cleanliness, décor.
• Bad coffee in room, expensive coffee in lobby.

“Fine for a business traveler and very convenient to all terminals, which can be reached by sky bridges for exercise, dining.”

Mar 13, 2008 by Hellen from Morrisville, VT
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location.
• Nothing to do.

“This hotel is perfect for travelers. There is nothing to do in the hotel except for the restaurant and a very small pool. Nowhere to get a cup of coffee in the afternoons. Great for access to the airport. Parking is VERY expensive.”

Mar 11, 2008 by Maria from Indianapolis, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient to the airport, contemporary , clean look.
• TV is still a traditional, not wide screen with a very poor image.

“Perfect for late airport arrival or early flights out of Logan. The hotel staff was professional but also warm. I was very happy with my stay.”

Mar 7, 2008 by Dona from Powder Springs, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything, especially the van that took me to the T train (subway) and then picked me up at night after a long day. I loved the hotel.
• Nothing.

“I have been traveling a lot lately with my son as he auditions for theatre programs at various universities nationwide. The Hilton was the best hotel so far. It is the best airport hotel I have every booked. Fabulous.”

Mar 4, 2008 by Cathie from West Hyannisport, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The very pleasant & accommodating staff.
• The airport van took a long time coming, not his fault, huge convention or something. He got stuck in the front circle with all the cars.

“We love the airport accessibility, the plush & quiet rooms and the friendly & delicious restaurant. It's our way of starting our vacation early.”

Feb 29, 2008 by Joanna from Hanover, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Near the airport for an early flight out the next morning.
• Was fine.

“This worked out perfect, as we had a flight out the next morning early, and didn't want to have someone drive us in at 4 a.m., so we stayed here overnight prior to our flight, and had family drive us in the evening before.”

Feb 26, 2008 by Greg from Lynnwood, WA
Overall Rating: 4
Cleanliness:[8] • Staff:[3] • Location:[8]

• Nice comfortable room and good location.
• Wireless internet service was out the entire time I was there. Hotel was under-staffed.

“This hotel, aesthetically, is what you would expect from the chain of 4-star hotels. However, the service was not what you would expect from a 4-star hotel. The hotel was obviously understaffed. Prime example was the fact that anytime you had to call the front desk or guest services it would take up to 10 minutes to get through to someone. Also, the wireless internet service was out the entire time I was there. I got several conflicting stories about why it was out and when it would be back up. Finally later in the evening I was told it would not be back at all but that I could go to a cold conference room where they had wires set up. I used it, but was not happy about being unable to access the internet from my room. The staff seemed to act like it was a regular thing and not something I should be upset about. As a final customer service failing, the van to go to the airport took 30 minutes to show up, did not have room for everyone waiting, and then went to the car rental terminals first making me late for check-in. Why the staff did not see that there were too many for their van and let the customers waiting know I am not sure.”

Feb 25, 2008 by Harry from Nashua, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very nice hotel, but a little expensive.
• Not easy access, poor signage at the airport.

“A very nice hotel, nicely furnished, good staff, beds and linens very well done.”

Feb 21, 2008 by Vinay from Albany, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location.
• Room Maintenance.

“Nice location, Great price ... Good Interiors, Bad room maintenance, Expensive parking.”

Feb 20, 2008 by Andrew from Greenland, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable & convenient.

“Excellent facility.”

Feb 20, 2008 by Robert from Los Altos, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Convenient location right next to Boston Airport. Clean and nice rooms.
• Due to convenient airport location, it was difficult to access to Boston.

“Clean and nice room. Served my purpose of staying right in the Boston Logan Airport for my early departure from Boston. Best location for me.”

Feb 13, 2008 by Russell from Douglas, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The proximate of the hotel with Logan Airport.
• Services extremely expensive.

“The hotel was very nice and hotel staff was friendly. We ordered room service and I thought the food was good.”

Feb 6, 2008 by Barbara from Cary, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful lobby, nice restaurants, shuttle service, friendly, helpful staff.
• Food is expensive as is parking.

“This hotel is always our #1 choice when we stay at one of the Logan Airport hotels. We have stayed there several times and never been disappointed. The food is very good at the two restaurants, although somewhat expensive. The staff is very helpful and friendly and the appearance of the hotel is always clean and attractive.”

Jan 21, 2008 by Fred from Auburn, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Comfort, convenience, fast check-in.
• Parking.

“Very nice hotel if you are visiting Boston and don't want to be right Downtown. Convenient to the South End, Expo and awesome if traveling through Logan.”

Jan 7, 2008 by Edward from Chapel Hill, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Well-designed room and comfortable furnishings.
• View wasn't great, but not of great importance.

“Stylish, comfortable, convenient to Logan, what more could you ask?”

Jan 5, 2008 by Jane from Woodstock, VT
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, clean.
• 38.00 parking.

“Newly renovated, well staffed, perfect location, very comfortable, disagree with the parking up-charge. All in all met our needs nicely.”

Jan 4, 2008 by Steven E. from Peru, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff after seeing my situation booked the room and said they would handle it they were very accommodating.
• Nothing.

“The hotel and staff were incredible.”

Jan 3, 2008 by Stacy from Myrtle Beach, SC
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[10]

• The location to the airport and our bell hop at check in (John - I think) sand to my children and was very pleasant!
• The bell hop in the am did not smile and was not very pleasant. The waiter in pub seemed stressed and not happy to be there.

“The appearance of the hotel was beautiful! Our belle hop upon check in was wonderful! He was a white haired gentleman who sang and was very accommodating. It was my four year old daughters birthday and he made her feel very special by singing to her "Happy Birthday." No other staff members seemed to care. While watching other members of the staff interact with us as well as other guests during check in and at the restaurant, they seemed to be inconvenienced. I witnessed a couple sit down at a booth which had only been partially cleared. I saw the waitress sigh, go over to the table, clear the glasses and tip and heard her say, "I'll be right back." No "hello" or "welcome." The couple got up, obviously discouraged and moved to the bar area. When the waitress got back she was quitted miffed.”

Dec 31, 2007 by Kevin from Windham, ME
Overall Rating: 2
Cleanliness:[8] • Staff:[5] • Location:[10]

• It was attractive and conveniently located.
• Cheap construction. I felt like I was staying at a cheap, old, roadside motel.

“As stated, for a 4 star hotel, I did not expect to have to listen to the activities in the next room. It made for an overall bad experience.”

Dec 6, 2007 by Michele S. from Burton On Trent, AZ
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• The comfortable rooms.
• One day I room was not cleaned.

“A great location close to the airport and car hire terminals complimentary shuttle bus to airport and t-station recently renovated.”