User Reviews for Hilton Boston Logan Airport

Research User Reviews for Hilton Boston Logan Airport (1-20 of 511)

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Sep 14, 2008 by Willem from Schiedam NL
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location at airport.
• Still a rather long walk to terminal.

“Large, impersonal place, but very practical if you have an early flight. It was just what we expected, nothing more, nothing less.”

Sep 13, 2008 by David H. from Acton, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view of Boston Harbor and the skyline.
• Down pillows were standard. Not good for those allergic to feathers.

“The executive floor was very nice. Breakfast included was excellent. Try to get the even numbered rooms for the best view. Stunning view from the executive lounge which has a number of free for use computers with printers. Overall, stay was very satisfying.”

Sep 12, 2008 by Amanda from Prairie Du Chien, WI
Overall Rating: 2
Cleanliness:[4] • Staff:[3] • Location:[6]

• The beds were comfortable.
• No microwave, refrigerator, or free wireless.

“Although the rooms are attractive, the amenities are seriously lacking. We had our own DVD player, but they set the TV so you can't hook up any device. They just want you to pay $15 to watch one of their movies. If you're just looking for a comfortable bed and nice TV for the night, then it's ok, but if you're staying for more than one day, have leftover, etc. There is no fridge or microwave. This hotel was extremely inconvenient for us. It's quite possibly the worst hotel stay I've ever had. The staff also wasn't very friendly.”

Sep 10, 2008 by Hazel from Bradenton, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The view of the water and airport were awesome. The bed/linens were super comfy.
• The woman who checked us out was snotty and rude.

“Nice exercise/swimming facilities. Beautiful lobby and exterior. Rooms were roomy and comfortable. I liked having a refrigerator in the room. HD TV was a super plus! Parking is extremely pricey. Can you come down on that? Food at breakfast buffet was mediocre. Proximity to airport was unbeatable. Availability of local transportation was excellent!”

Sep 9, 2008 by Fran from Janesville, WI
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[8]

• Very clean, and friendly to my guide dog.
• Their bar was extremely expensive.

“The Hilton was very modern, clean and well located but all of the amenities were a la cart and very expensive. They seemed very receptive of kids and dogs.”

Sep 8, 2008 by Charlie from Mountain View, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to airport and downtown.
• Pricey meals.

“Great views of harbor and airport. Nice rooms and friendly staff.”

Sep 7, 2008 by Julie from Newcastle, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• It was in walking distance from the airport, and the shuttle ran regularly to the T stop.
• It's not in walking distance to anything other than the airport.

“We really enjoyed this hotel. We didn't hear airplane noise despite the proximity to the airport. Room service was way overpriced, as was the coffee bar in the lobby. But the room was nice, and the shuttle ran regularly to the T stop. We walked from the airport, that was nice.”

Sep 6, 2008 by Lisa from Gilbert, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was convenient to the airport.
• Location & size of pool.

“The hotel was clean, quiet, comfortable, and convenient. The staff was very friendly and the hotel upgraded our room upon check-in. The food was very good. We were surprised that the hotel was so quiet being that it is located on the airport property. You will want to use public transportation services as the taxi service was a bit pricey.”

Sep 5, 2008 by Doug from Goleta, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, Location, Location.
• Hallway noise was a little high.

“This was a great experience. The Hilton is THE place to stay when catching an early flight out of Logan.”

Sep 5, 2008 by Jorge from Guaynabo, PR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Met all my expectations, excellent location and very clean.
• Nothing.

“Hotel is located at the center of the Logana airport. Staff was very friendly, hotel was very clean and it met all my expectations.”

Sep 5, 2008 by Susie from Toronto, ON CA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[5]

• Large room.
• Bath water was dirty from backed up drain.

“No pool, $11 self parking/night, large rooms but bath tub drain was poor to say the least, no fridge in room, not a 3* in my opinion.”

Sep 4, 2008 by Teknaya from Pell City, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We enjoyed having free internet services. Also, the quality was absolutely excellent for such an unbelievably price!
• No microwaves and/or refrigerators in the hotel room.

“My husband and I stayed at the Hilton Hotel, which was close and convenient to Boston Logan Airport (including free, around-the-clock shuttle service to the airport every 15 minutes). The quality of the hotel overall and the room were top notch! The bed was extremely comfortable (with high thread count sheets and comforter) and we were highly impressed with the amenities included; we truly wish we could have stayed longer!”

Sep 4, 2008 by Greg from Pac Plsds, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very nice hotel Gym. Very airport convenient.
• Restaurant had poor menu selection. very expensive.

“$14 hamburgers and $8.00 bowls of soup made us feel taken advantage of due to being a captured audience. Next time we'll go into Boston to Dine.”

Sep 2, 2008 by Ronit from Howard Beach, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Shuttles to the airport, subway, train, and water taxis - roundtrip!
• No mini-refrigerator in the room.

“It was overall great. We were treated very well, the room was beautiful, big, and comfortable. It was conveniently located, and the shuttle was such a bonus. Internet, computers, and printing were available for free. We had a great stay there.”

Sep 2, 2008 by Clara from Fullerton, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• The rooms were nicer than we had expected.
• The restaurant wasn't exactly amazing.

“Great stay! Would definitely come again!”

Sep 1, 2008 by Nikhil from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Beautiful hotel, met my expectations of Hilton-family accommodations.
• The shuttle to the Subway stopped at all the airport terminal stops first.

“Beautiful hotel, extremely professional staff and the aesthetics were everything I expected from a Hilton hotel. The only negative aspect of my stay was the distance from the Subway line, which would have been fine with the free, regular shuttle service if it wasn't for the shuttle stopping at every airport terminal stop along the way.”

Aug 31, 2008 by Shannon from San Luis Obispo, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• The room was very well appointed and clean, very comfortable and great location for Boston Logan.
• Fine dining facilities were not open, charge to print boarding passes, Starbucks coffee machine was not working in the morning.

“Great for travelers wishing to stay in close locale to the airport. Ground transportation was convenient. Would have liked to have a nicer dining option for dinner as you are pretty well stuck away from restaurants. The coffee machine at Starbucks was broken in the morning. Nice room & general accommodations, but did not appreciate having to pay to print boarding passes.”

Aug 31, 2008 by Faith from Jefferson, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Very nice hotel and staff.
• The breakfast buffet was very expensive and not that good.

“Great atmosphere and incredible quality for the price.”

Aug 29, 2008 by Reina from Sherman Oaks, CA
Overall Rating: 6
Cleanliness:[2] • Staff:[9] • Location:[2]

• A convenient shuttle service to the airport.
• The location was far from the city. There was really nothing to do around the hotel.

“The hotel offers a shuttle service to the mail Subway terminal, but this shuttle service also goes to the airport. I had to wait for other people to be dropped off people at different airline terminals until my stop at the Subway station.”

Aug 28, 2008 by Jim from Scappoose, OR
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to Airport, clean and nice.
• Restaurant and pub are very pricy.

“An excellent hotel. Newly remodeled clean and nice. Large rooms, flat panel TVs, nice beds. Easy walk from airport Terminal A or take shuttle. Food a little pricy.”

Aug 25, 2008 by Rene from Simpsonville, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great interior; good connection to the airport; good breakfast buffet.
• I missed a little bit the coziness in the sport bar.

“A great hotel for leisure and business traveler.”

Aug 24, 2008 by Garon &. from Downey, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[6]

• The bellmen was friendly and helpful and room service was wonderful!
• The location; tolls every time you leave; no amenities around hotel.

“Besides the location. We had a wonderful experience. The hotel staff made us feel at home and was very friendly.”

Aug 24, 2008 by Candace from Spring, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location and overall appearance was perfect.
• The room felt a little compact.

“Overall quality was definitely worth the price. I would recommend it.”

Aug 21, 2008 by Regina from Shelby, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Enjoyed the spa and pool.
• Didn't provide breakfast.

“We enjoyed our stay and appreciated the free shuttle to the airport. Very nice.”

Aug 20, 2008 by Connie from Cupertino, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Though the location is not in downtown Boston, it is quite convenient as they have shuttles to airport, Subway stations, and water taxi.
• Rooms are a little bit smaller than expected.

“We checked in at 12:15 pm and were given a room although the official check-in time is 3:00 pm. Room was clean, but a little bit smaller than I expected.”

Aug 20, 2008 by Beverly from Rockport, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Responsive staff, elegant room, good food and more.
• Only one thing- no mini-fridge in room for late night wine.

“This is the second time I have stayed in the Logan Hilton in Boston and it is my preferred hotel. The convenience to the airport, free rides to the T, elegant room, responsive staff, business center (even though I am on vacation), full amenities, water views make this idea for me.”

Aug 18, 2008 by Erica from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent quality and location next to airport.
• I have no complaints.

“This hotel has a perfect location next to the Boston airport, and is accessible via both sky bridges or a shuttle service. Our room was excellent. This is an airport hotel, so maybe not the easiest access to the city, but here's a neat thing- you can ask the shuttle to drop you off at the dock and then take a boat or water taxi over to downtown for $10-15. We did this and it was a great way to come into the city!”

Aug 17, 2008 by Harold from Plano, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Proximity to airport, internet access.
• Parking was very limited and overpriced.

“Hotel was excellent; clean, convenient to airport as well as downtown and tourist attractions.”

Aug 15, 2008 by Cheng from Hillsborough, NJ
Overall Rating: 3
Cleanliness:[9] • Staff:[2] • Location:[3]

• None.
• TV was broken, parking, internet cost.

“NA.”

Aug 12, 2008 by Tim from Danbury, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The doorman was really polite.
• Nothing.

“Very comfortable/polite staff/quiet even though it was in the airport, overall good experience.”

Aug 9, 2008 by Heather from Pembroke, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[6]

• The rooms were newly remodeled and nicely decorated.
• Location is great if you are flying in or out but I wouldn't stay at that location again unless I were traveling.

“Nice hotel but location is not good unless you are flying in or out of logan. It is really for the traveler or business person. Parking rate of $32.00 is high. Beautifuly decorated rooms. We had a corner king so it was a little bigger than average.”

Aug 4, 2008 by Tyler from Waterville, ME
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Spacious, friendly and responsive to requests.
• Room service, food quality was average.

“Overall, great location (connected to the airport) and great service! Room was large enough for me and my 3 kids without feeling closed in. Definitely on the expensive side for me, but would definitely recommend for those able to afford it. Again great service, clean and responsive.”

Jul 31, 2008 by Kerin from East Hartford, CT
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[9]

• Location was great, easy access to Boston and highways.
• Left garbage in hallways all night. Extra fees for everything.

“Overall the hotel is really nice. It is convenient - with easy access to highways/T and airport. However, there are extra fees for parking which run you about $36+ per day. Also, the cleaning staff left something to be desired - there was garbage in the hallways all night while we were there - leftover food and pizza boxes. If you don't go into Boston, the hotel restaurants are definitely overpriced also, but that is to be expected.”

Jul 24, 2008 by Theresa from Massapequa, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great workers.
• Toilette was clogged and close to airport.

“I loved everything about the hotel for a one night stay.”

Jul 23, 2008 by Brian from Firestone, CO
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[9]

• Close to Airport.
• Poor service, dirty sheets.

“At the Hilton they seemed to care less that we were there. The only room they had available was handicapped, this meant a shower which was unusable and was a complete pain. My wife wanted to get into bed early and pulled the sheets down, which were obviously dirty including hairs and some stains. Called to request a linen change, had to call back 3 times and it took an hour for them to arrive. When they did, the maid handed them to me. I informed her I would like her to change them. Upon checkout, not even a "how was your stay" from the front desk.”

Jul 23, 2008 by Cindy from Dunwoody, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very neat & clean, great room, spacious, friendly staff, great location.
• Parking too expensive, heat/ac vent blew directly onto one of the beds.

“This is a great airport property. Rooms are very neat, spacious. Staff all very friendly. Parking is very expensive. Hotel overall is a quality property, restaurants are very good.”

Jul 17, 2008 by Steve from Fairport, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Comfortable beds and nice TV.
• Everything was fine.

“We've stayed there before. It's convenient to route 90, a short drive to visit my son at Boston University, and is always consistently good. The fitness room is pretty nice as well.”

Jul 3, 2008 by John from Boxborough, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location!
• Gave us a room right next to elevator shafts. Somewhat dismissive attitude of front desk staff.

“Very convenient for business travelers into and out of Logan airport. Very nice rooms - new property.”

Jun 5, 2008 by Melissa from St. Petersburg, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient, clean and very friendly!

“Highly recommended!”

Jun 4, 2008 by Eric from Scottsdale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location, near the airport.
• Long line at check in, but there was a cancelled flight that filled the line. Not the hotel fault.

“Great room, very attentive staff and an ideal location for a business traveler visiting Boston.”

May 26, 2008 by Chris from Fiddletown, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Shuttle service to/from airport and the T.
• The sky bridge to the airport is more or less a gimmick. Take the shuttle.

“We had an excellent time here. I thought it would be a pain coming back every night from Boston via the T but both the T and the hotel shuttle come frequently and are very fast. I wouldn't have any problems staying here again.”

May 15, 2008 by Yuichiro from Yatsushiro Japan, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Convenient to airport.
• Pricy in the hotel restaurants.

“It is convenient to the traveler by airplane, yet also convenient connection to Downtown Boston. The hotel restaurants and shops are pricy, but you could access to the airport terminal by bridge.”

May 7, 2008 by Mike from Olympia, WA
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[2]

• Convenient.
• Thought breakfast was included but was $23!

“Breakfast was a typical type of meal which most hotels/motels now days include in the stay. The food was nothing to rave about and my wife had only yogurt, while I had eggs and potato. It was not a $23 meal. Sound carried on the floor till after 1:00 am which was irritating. But it was close to the freeway access which was a positive.”

May 6, 2008 by Jean from Belleair, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• Nice gym and Jacuzzi, sauna, steam bath. Nice attention.
• The parking is too expensive!

“Good place if you need to stay near the airport. Do not bring your car, parking is more than 35 dollars per nigh and 15 dollars per hour!”

May 4, 2008 by Edward from Niskayuna, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Good location within airport.
• High Internet and parking charge.

“Good location inside Logan airport. Comfortable rooms.”

May 2, 2008 by Seb from Holbrook, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, staff, rooms.
• Coffee stand was not open all day. $15 charge daily for internet access.

“I traveled with my wife who attended a conference at the hotel, and two children ages 4 and 5. The rooms and staff were exceptional. When my wife was working the kids and I took a free shuttle to the subway (3 min. away) and when we were ready to return the shuttle was at the subway station to pick us up. A very pleasant stay.”

Apr 28, 2008 by Beth from Levittown, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, convenient location, friendly personnel.
• This time, we had the handicapped room.

“Enjoy staying here.”

Apr 26, 2008 by Lisa from Sweeny, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Nothing.

“Wonderful staff and rooms would stay there again if in Boston for business or pleasure.”

Apr 26, 2008 by Ellen from Roslyn, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beautiful room!

“The staff here was absolutely wonderful, very friendly and helpful and I would definitely stay here again.”

Apr 26, 2008 by Jon from Haverhill, MA
Overall Rating: 4
Cleanliness:[8] • Staff:[3] • Location:[4]

• The lobby was very nice and attractive.
• The staff.

“I had called just after I booked our room to secure a room with 2 double beds. They said no problem. When we checked in they said they had no double beds and would instead send up a cot. The thing was tiny and laughable when they rolled it in. Not nearly large enough for two people. It also took 20 minutes to check in as the woman at the counter couldn't access the system and the manager was no where to be found. When the manager showed up 10 minutes later, another guest in line complained about waiting so long when he had an early fight, to which the manager was simply dismissive. I also called ahead to make sure there was hotel parking, so drove instead of taking a taxi. Too bad, they didn't mention there was only a pay lot which was not cheap! The facilities were quite nice, but not worth for accommodations or service. I wish I had simply driven home from the conference rather than bother staying there.”