User Reviews for Courtyard by Marriott Boston Revere/Saugus

Research User Reviews for Courtyard by Marriott Boston Revere/Saugus (1-20 of 348)

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Sep 10, 2008 by Jj from New Richmond, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Convenient to Boston's Logan Airport.
• Public areas would benefit from an update or improved maintenance.

“Convenient location for airport. Room was clean and functional. Perfect for short business stay to downtown Boston area. Spa and pool area could use better maintenance services. Restaurant food was priced a little on the high side for the type of food served, high end price on run of the mill food.”

Aug 27, 2008 by Chris from Spokane, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Airport shuttle was very nice.
• The bar/restaurant was not great.

“It was exactly what we needed. Saltwater pool was very refreshing during air layover.”

Aug 16, 2008 by Bob from Grove, OK
Overall Rating: 6
Cleanliness:[4] • Staff:[7] • Location:[6]

• Close to airport.
• Room not as clean as it should have been.

“Nice hotel and close enough to Logan International. Location in difficult on and off highway spot. Rooms were large and well appointed. Our room was not as clean as it should have been used soap in soap box.”

Aug 14, 2008 by Erin from Chicago, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• Andre and a few others were very helpful and the free shuttle was convenient.
• The shuttle driver could not wait 30 SECONDS for us to arrive at the gate and we had to take a cab.

“Beds were comfortable, staff was friendly and accommodating. My only complaint was that it was pretty far from Downtown Boston, and although they offered a shuttle service, (great!) one of our drivers left us at the airport literally 30 SECONDS before we got to the area where we were supposed to meet him.”

Aug 14, 2008 by Craig from Washington, DC
Overall Rating: 5
Cleanliness:[6] • Staff:[9] • Location:[3]

• Room decor.
• No on-site dining/food option; take out awful; no nearby restaurant; far from airport.

“Standard, basic. Room was fine, nice decor - bathroom was ok. Moderate overall which is what we were looking for & expected for price. However even having no expectation - having no on-site food option stinks when you arrive at dinner; they provide take out menu's - despite being nice as could be, the Chinese food we ordered was the absolute worst we've had. I wouldn't even serve to public and this is from two people who will eat anything. To make this such a sticking point (eating), there was not even any form of food option anywhere near the hotel to walk (even long walk) to. It's also quite a schlep from Logan airport despite being considered an airport hotel. Free shuttle service nice, but takes about 30 minutes.”

Aug 13, 2008 by Phyllis from Reidsville, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The concierge staff was wonderful!
• The rooms were a bit small.

“I recommend this hotel for its excellent location and helpful staff.”

Aug 8, 2008 by Angela from Whitehouse, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Shuttle to airport.
• Too far from airport.

“Nice clean rooms. Breakfast good but pricy.”

Jul 27, 2008 by Jon from Knoxville, TN
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Friendly staff, reasonable price for Boston area.
• Classification as "near airport" misleading.

“Staff was very friendly and helpful in making us aware of time required getting to airport in AM.”

Jul 25, 2008 by Kellie from Leesburg, GA
Overall Rating: 6
Cleanliness:[8] • Staff:[10] • Location:[5]

• Friendly and helpful staff.
• Location and shuttle service delayed on arrival.

“Location is not real close to airport and room smelled of smoke even though a non smoking room.”

Jul 25, 2008 by Janet from Teaticket, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Friendly and clean.
• Sink had a large crack in it.

“Great for traveling in and out of Logan. Great.”

Jul 23, 2008 by Pat from Chocorua, NH
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[3]

• Clean, friendly.
• Accommodations to the airport.

“Was unaware that the van wasnt on demand for the airport, only ran once an hour.”

Jul 21, 2008 by Michelle from Toronto, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[2]

• Rooms were clean.
• The hotel is too far from Boston Logan airport.

“We were able to take a hotel shuttle to the hotel from the airport. Rooms were clean and staff was pleasant and helpful. You will need a car if staying at this hotel as shopping and good restaurants are all within driving distance. I also would not recommend the roast beef restaurant that is located next to the gas station as we had problems with the food served there.”

Jul 16, 2008 by Janet from Whitby, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[4]

• Attractive hotel, room, hallways, lots of parking.
• Trying to find it.

“Nice, well-kept, well-presented hotel with great parking. The room was attractive and functional. It was difficult to find the hotel though. Once found, it proved a satisfactory stay. An indoor pool, however, for the size of the family-friendly hotel, quite small.”

Jul 15, 2008 by Kimberly from Teaneck, NJ
Overall Rating: 4
Cleanliness:[2] • Staff:[9] • Location:[2]

• The staff was very friendly.
• Far from the airport. Dirty room. No good food at all!

“I would not stay at this hotel again. There was no decent food, the bar closes at 10 regardless of how many people are there. The hotel is very far from the airport and it takes about 20 minutes to get there. The air conditioner was very noisy. The sheets had stains on them. There was some garbage on the floor when I first walked in to the room. I was not happy staying there and will not do so again!”

Jul 12, 2008 by Robert from Rohnert Park, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Complimentary transportation to/from the airport & Internet access in the rooms.
• Nothing.

“Nice clean hotel with excellent transportation to/from the airport. The food was good in the restaurant and the wireless Internet access in the rooms was a definite plus.”

Jul 8, 2008 by Kate from Waldorf, MD
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[5]

• They paid for a taxi from the airport as they did not send the courtesy bus.
• Difficult to communicate, my location for the bus to arrive.

“Despite a shaky beginning in terms of organizing our arrival from the airport It was overall a positive experience.”

Jul 3, 2008 by Lindsey from Killeen, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[4]

• Marriott's have comfy beds!
• Not as clean as Marriott usually is.

“This hotel was just okay. I guess I expect more from Marriott. Even as a 2.5 star, Marriott could do better. I've stayed in other Courtyard hotels that were much nicer. Also, not as close to the airport. Shuttle service was good though.”

Jul 2, 2008 by Barbara from Columbia, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[5]

• Friendly staff.
• No restaurants nearby.

“This is a fine utilitarian hotel that meets but does not exceed expectations. As a one night transit stop it is just enough.”

Jun 28, 2008 by Charles from Seboeis Plt, ME
Overall Rating: 1
Cleanliness:[5] • Staff:[3] • Location:[5]

• Comfortable beds.
• No bath towels, poor pick up service at airport.

“All in all the experience was one I'd just as soon forget. I will never stay at this Hotel again, nor will I ever recommend this hotel to anyone, unless I just don't like them either.”

Jun 28, 2008 by Tim from Wales, ME
Overall Rating: 9
Cleanliness:[8] • Location:[7]

• The size and quality of the room were great for the money.
• The neighborhood did have a lot of rough teenagers hanging around. Robberies have been reported with parked cars.

“The Courtyard by Marriott Revere/Boston is a clean and friendly hotel. If you are planning to visit in the Boston area this is the hotel for you. It is conveniently located near Logan airport and only about 7 miles from downtown Boston. There are a variety of family friendly restaurants in the area for you to enjoy. Like shopping. Visit the Square One Mall just down the road.”

Jun 28, 2008 by Sarah from North Waterboro, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfort was great.
• Only complaint was that we had 1 towel, but they brought us more when requested.

“Excellent hotel. Would definitely stay there again. Stayed the night as we were going to Logan airport the following. The price was definitely right also.”

Jun 27, 2008 by Kevin from Teaneck, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[5]

• It was close to Boston and it was clean.
• There was only a breakfast oriented restaurant and they closed at 10:00a.m.

“Clean and convenient to Boston. All the basics are covered. If you are on a business trip and don't want any distractions this is the right place. I was able to get a great rate so my memories will always be positive.”

Jun 7, 2008 by Bryan from Bowling Green, KY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Good combo of amenities.
• The airport shuttle did not have any air conditioning when we traveled to the hotel at 4P- it was hot.

“We stayed here at the end of our Boston trip for airport proximity reasons. Since we had a 6A flight, we left at 4A without incident. Amenities were good: clean, business center, small pool and whirlpool, small fitness room. The rooms were large (ours had two double beds) and furnished well- plenty of desk space and a small fridge. The staff were incredible, everyone welcomed us and answered all questions well.”

May 24, 2008 by Dotti from Maricopa, AZ
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[6]

• Very modern, comfortable rooms.
• Not easily accessible from the freeway - no direct access.

“Overall the hotel is very well maintained. The rooms are very nice & comfortable.”

May 24, 2008 by Frank from Tapron Springs, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[2]

• Accommodations ok for the price, free internet access.
• Location from Logan Airport, distance from Boston, Shuttle to Logan once per hour-very inconvenient, should have told in advance.

“Everything ok but too far from downtown Boston. Shuttle to the airport was on the hour every hour and this forced me into a $40 cab fare.”

May 24, 2008 by Gerry from Farmville, VA
Overall Rating: 3
Cleanliness:[7] • Staff:[7] • Location:[1]

• Room was attractive and well equipped.
• To describe it as an airport hotel is ludicrous--you could get to downtown Boston in half the time it takes to get to Revere.

“This Marriott Courtyard was a great disappointment. Its location is the main problem--along a busy, semi-industrial street about an hour's journey (during rush hour) from Logan. Hotel has no restaurant, only snack menu in bar, and if you don't have a car there are no alternative restaurants within walking distance. Sound proof issues--I had a room with a connecting door and conversations of party next door were clearly audible and disturbing. The hotel itself is in excellent condition but its location is such that I would question star rating of it. In retrospect, I wish I had checked a downtown Boston location rather than the spurious airport location--travel downtown would have been faster and availably of services better.”

May 6, 2008 by Pat from El Cerrito, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[3]

• Free Internet access (though limited if others waiting) by computer.
• A 20-min ride to the airport.

“At the beginning of our trip, the hotel was 4 points Sheraton. It cost $20 less and seemed at least one star better than the Courtyard. The courtyard was reasonable.”

May 6, 2008 by Barbara from Senath, MO
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[1]

• The bed was great.
• The location is not really in the airport vicinity.

“The hotel was fine; the staff was good; the shuttle driver was friendly and courteous. The hotel is very far from the airport and the Subway however we always waited 25-30 minutes for pick-ups.”

Apr 14, 2008 by Gordon from Mililani, HI
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[5]

• Good staff at front desk and airport shuttle driver.
• Restaurant area is open only for breakfast.

“The hotel is more than 30 min from Logan and is located in Saugus/Revere boundary.”

Apr 8, 2008 by Sonya from Woolwich Township, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was extremely friendly and made me feel at home.
• I wish information about hotel breakfast and dinner service was more available.

“This hotel provided excellent service and accommodations for my business trip. It was located on the highway, close to MANY restaurants, stores, etc. so it was easy to get what I needed. The staff was so helpful and friendly, and answered every question about the area. I was really surprised and pleased. A wonderful touch was the complementary coffee, hot chocolate, and tea in the lobby, as well as the chocolate chip cookies, at the front desk, at the end of every day.”

Mar 20, 2008 by Nelson from Broken Arrow, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Clean and friendly service.
• The area did not liked it.

“Good friendly service, clean and neat nice atmosphere felt good.”

Mar 14, 2008 by Doreen from Howland, ME
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[2]

• The staff was very courteous.
• Many maintenance issues.

“There were some problems with maintenance issues, but all were dealt with immediately. The hotel is definitely not suited for travelers with no transportation!”

Mar 8, 2008 by Mike from West Orange, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Heat came up fast, overall comfortable.
• Tub drain sluggish, pillows too lumpy.

“Overall good hotel for price conscious business traveler. Fits into easy stay, no fills, good, decent comfort. Definitely a 2.5 star but solid.”

Mar 5, 2008 by Peter from Plainfied, VT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice pool and hot tub.
• They need 2 people at desk during peak times.

“I enjoyed being at this hotel, nice staff, good food, nice pool and hot tub.”

Feb 27, 2008 by Alison from Owls Head, ME
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, convenient location, priced right.
• Parking seemed limited.

“I enjoyed my stay and plan to stay again in a few weeks.”

Feb 18, 2008 by Linda from Waterboro, ME
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff friendly and helpful.
• Did not serve breakfast early enough.

“Booked as an overnight prior to early morning flight. Sleeping accommodations comfortable, for three people, with a roll-away bed, which was also comfortable.”

Jan 26, 2008 by Robin from Hutto, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[6]

• Very clean.
• Front desk staff were not as friendly as most hotels I stay in.

“Suited my needs.”

Nov 26, 2007 by Augustine from Hong Kong, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good, convenient.
• Toilet is a bit small.

“Acceptable for the price.”

Nov 20, 2007 by Jim from Los Angeles, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[3]

• Clean rooms.
• Location; this should not be considered close to the airport.

“I choose airport as the location choice for this hotel. It's too far and hard to find. The hotel is on one of those difficult to turn around highways in MA. The bar is ok, but the food isn't very good and overpriced.”

Nov 10, 2007 by Cynthia from Greene, ME
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[6]

• Friendly staff with late night check in.
• A little far from Logan, shuttle only once/hour.

“It suited my needs quite well for one night.”

Nov 8, 2007 by Rick from Overland Park, KS
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Price.
• Hard to get back on highway.

“It was fine and met my business needs perfectly.”

Nov 1, 2007 by Stephanie from Harvard, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• The shuttle driver was friendly, room was clean and comfortable.
• Hotel was supposed to be near the airport, in fact was about a 15 20 minute drive.

“I enjoyed my stay at the courtyard Marriott. The accommodations were great for the price that I paid. The staff was very friendly, even at 2am. The hotel was a bit further from the airport than I would have liked, and perhaps the shuttle could run more frequently than once every hour. However, there may not be demand for such a schedule and given recent gas prices I can understand the schedule.”

Oct 19, 2007 by Jeanne from Burtrum, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Clean & good shuttle service.
• No continental breakfast.

“The hotel was clean and reasonably priced. The shuttle service was convenient and prompt.”

Oct 15, 2007 by David from Saint Louis Parak, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• New facility in very good condition. Clean and comfortable. Easier to find than expected.
• No problems.

“This hotel exceeded our expectations. It was easy to find (right on Route 1) and convenient to Logan airport. The facility appears to be relatively new. The rooms were clean and pleasant, and the staff was friendly.”

Oct 13, 2007 by Debbie from Pittsford, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, near to mall and dining areas.
• Lobby was small.

“Great location very clean room, friendly staff and helpful!”

Oct 13, 2007 by Jones from Los Angeles, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Hotel was clean.
• Dining facility had poor service and mediocre food.

“Hotel was fine if you need a place to spend the night to make an airline connection early in the morning. It is located right on the road, but it was quiet. Rooms and public spaces were very clean and attractive. I do not recommend having dinner in the hotel.”

Oct 8, 2007 by Gt from Newton Centre, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• Quiet and close to shopping and restaurants.
• Location in regards to the airport.

“The rooms were clean, quiet. I needed a location close to the airport. Seven miles in rush hour traffic isn't very close and the shuttle only ran once every hour due to the traffic.”

Oct 4, 2007 by Kathryn from Chelan, WA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[1]

• Shower was great.
• It was at least 25 minutes from the airport and vans ran only on the hour.

“Good enough hotel, but to advertise as close to airport is a mistake.”

Oct 4, 2007 by Dave from Chicopee, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[6]

• Rooms were nice staff friendly and accommodating.
• Nothing comes to mind.

“Hotel was easy to get to and had plenty of parking; the front desk personnel were friendly and helpful. The rooms were comfortable and clean. The buffet breakfast was inexpensive and very good. I would come back.”

Oct 4, 2007 by Jonathan from Bristol, CT
Overall Rating: 2
Cleanliness:[5] • Staff:[4] • Location:[1]

• It had an opening near Boston; however, it was difficult to get into Boston using public transport from hotel. Should have been mentioned somewhere.
• Nine am fire alarm with evacuation and no apology. Waiting 2 hours for shuttle service. Shuttle also took 1 hour to airport and then 2 hrs to Boston. Bad.

“This hotel was horrible. I would have rather slept on a Boston city street to be honest. Smoke alarm goes off at 9 am, entire hotel have to evacuate then the hotel doesnt apologize? Horrible. The shuttle service took an hour to arrive after repeated attempts from the hotel staff telling us it would be here in a minute. Then we have to sit at the airport waiting for other people, get halfway back to the hotel and then have to turn back around for more people to jam into our shuttle. The transportation was horrible, the staff was unresponsive and honestly, if I had the energy after such a terrible trip I would be calling all over to get my money back somehow. I will never stay in a Marriot again. Thanks, but no thanks. Ruined our trip.”