User Reviews for The Wyndham Boston

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Sep 9, 2008 by Liz from Kennebunk, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, great view, great room.
• As always in a large city, parking can be scarce and expensive!

“Great downtown location in Boston. Beautifully restored hotel retaining the Bramin charm. Very quiet and a great view from our room on the 15th floor.”

Sep 5, 2008 by Mary A. from North Kingstown, RI
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Location was great!
• No pool - could use a neighboring pool for $25.00 fee.

“It was fine.”

Sep 2, 2008 by Susan from Ambler, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• Lovely room and bathroom.
• We couldn't find it by car or foot.

“The hotel was very nice. The lobby had a commercial feel, but the hallways, room and bathroom were lovely. I asked the front desk about coffee in the am and they said there was a coffee maker in the room. I couldn't find it. I called the front desk and a man told me there aren't coffee makers in the rooms and I should go to the third or tenth floor in the morning. Then he said I should just go to the front desk for the coffee. In the morning I called to cancel my wake-up called and asked about the coffee again and I was told there was a coffee maker in the cabinet, and there was. What was that about? Overall the hotel was lovely, even though it was very hard to find by foot and by car. We got lost driving to the hotel and returning by foot in the evening. I would stay there again for such a great price.”

Sep 2, 2008 by Bob from Latham, NY
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[9]

• Location.
• Staff was unhelpful with a mechanical problem.

“The management put us in a room that they knew had a broken air conditioner. To compensate they put in a floor fan and rigged the air conditioner unit to run at 72 degrees sometimes. I asked to be put in another room and was told none were available. Also all the bathroom facilities ran very slowly making it uncomfortable for our stay.”

Aug 20, 2008 by Kerrin from Clifton Park, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[3] • Location:[8]

• The room was comfortable and clean. The location was ideal.
• You needed a key to use the elevator.

“Everything was excellent except the customer service. Since I was traveling with a male colleague and I am a married female, we needed two beds. Even though I called ahead and was assured this would be available, when we got there they only had rooms with one bed. When I asked them to check for other rooms, they told me nothing was available and gave me an attitude.”

Aug 20, 2008 by Stephanie from Bridgewater, MA
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[10]

• Very courteous staff and great location.
• Tub was dirty.

“We stayed 2 nights for our daughter's 1st birthday. Close to everything. Parking is super expensive but we found parking at 75 State St. parking garage for $13/day. Overall a terrific hotel.”

Aug 15, 2008 by Emily from London, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Bath water was not hot and took a long time to run a tub.

“Very friendly staff - fantastic rooms. Thanks.”

Aug 15, 2008 by Chris from Alpharetta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quality of brand name hotel and location.
• Nothing.

“Excellent location within walking distance of Fanuel Hall, Quincy Market, the Aquarium and the North end, and much more. Very safe area.”

Aug 15, 2008 by Wayne from Chicopee, MA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• Location, beds are comfortable.
• Air conditioners in rooms warm air, hallways very cold air, go figure!

“I myself had to go around the counter to get it myself and was only told "Im sorry". I thought a bottle of wine offered would have been nice! The beds are comfy but the room was very warm, whereas the hallways were very cold.”

Aug 14, 2008 by Lori from Burlington, VT
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Incredibly comfortable beds, very friendly hotel staff, great location.
• There is no free internet service.

“I stayed here with two young children. It was very convenient for walking to the Aquarium, Quincy Market, the North End, and whale watching. The staff was warm and welcoming and very nice to my children. The room was lovely and the beds very comfortable. We would definitely return.”

Aug 12, 2008 by Lois from Wellington, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The simple yet sleek decor, the location.
• We liked everything!

“This hotel is just steps away from the Harbor. The staff is superior! The hotel is clean, elegant and we loved the fresh coffee in the lobby every morning! We would stay here every time we visit Boston. PS Boston is fantastic, you do not need a car, just take the T and from the airport we highly recommend the water taxi service.”

Aug 11, 2008 by Karen from Stillwater, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very attentive staff, clean, great location.
• Nothing.

“Hotel was in a great location. Room was a nice size for a hotel in a big city, large bathroom. Very secure. Room card was needed to go anywhere in the hotel as well as to operate the elevator. If I was a female traveling alone I would have felt comfortable. Staff was very attentive and friendly.”

Aug 7, 2008 by Reha from Chicago, IL
Overall Rating: 6
Cleanliness:[2] • Staff:[10] • Location:[10]

• Great location, great staff.

“It is a shame that a four star Hilton cannot provide free internet connection in the rooms.”

Aug 7, 2008 by Mark from Murphy, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location - easy to get everywhere.
• A little small - no gift shop, extras etc - but not bad.

“A good location to Downtown - Quincy Market, sites. About four blocks to Subway and to main train station. Nice hotel.”

Aug 6, 2008 by Jamie from Tampa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• For a hotel it was very nice and the location was excellent.
• Nothing.

“The hotel has a great location in the Financial District. It is walking distance to the North End and Fanuel Hall. The room was large and surprisingly very nicely appointed.”

Aug 2, 2008 by Lynn from Sedona, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The linens and bed were extremely comfortable.
• We didn't have a negative experience.

“I would stay there again.”

Jul 31, 2008 by Gwen from Mahwah, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• Fabulous location.
• Told me there wasn't a two bed room available but offered it to the next customer.

“Great location - family friendly - coffee on Sunday morning.”

Jul 31, 2008 by John W. from Bedford, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very customer friendly above and beyond.
• Nothing.

“This was a 1st class experience from the get go until the time we left. I have traveled the world and would be very happy if this staff and hotel were in every city.”

Jul 30, 2008 by Tim from Astoria, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Central location near tourist attractions.
• Hate paying for internet.

“Staff was friendly and helpful. Room next door was loud at 3 AM and when informed the staff threatened to throw out the guests if they didn't keep quiet. That made me happy. Hate paying for internet. Parking is a little pricey. Erroneously charged for minibar I never opened.”

Jul 30, 2008 by John from Wethersfield, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Convenient location to main tourist sites.
• Crowded lobby; initially given a smoking room, despite request for non smoking room.

“Ideal for business travelers. Small lobby with few frills. Clean rooms and attentive staff. Convenient location to Quincy Market, Freedom Trail and North End of Boston.”

Jul 24, 2008 by Tara from Montreal, QC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• The concierge and valet were very accommodating and nice.
• Business center wasn't free, internet was $22 for 30 minutes.

“We checked in without a single delay. Our room was ready although we were a couple of hours early. I had called ahead to request a few things for the room and to my surprise the hotel exceeded my requests by giving us a huge corner room. Even the bathroom had a window which is very unusual in most hotels! The only glitch was on our last day (Sunday) we came back to our hotel room at about 5:30 and the staff was just arriving there to clean it. We waited about 15-20 minutes in the hallway. Other than that and the fact that accessing the internet was extremely overpriced, the service and room for this hotel was amazing!”

Jul 24, 2008 by Lisa from Dover Foxcroft, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was really nice.
• The view out the window was of the air conditioning system.

“Sitting on the north end of Boston this hotel is within easy walking distance of Faneuil Hall and other north end attractions. It was really nice to stay in.”

Jul 22, 2008 by Dave from Commerce, MI
Overall Rating: 0
Cleanliness:[9] • Staff:[10] • Location:[9]

• Hilton was the nice, then the Omni Parker (a bit small but nice), and then the Wyndam in Portland Me - all were very nice.
• Both the Hilton and the Wyndam had a musty smell covered by a perfume scent. Omni had a clean fresh smell.

“All very tastefully decorated and very clean - Hilton had a huge room and very nice inside. Only thing drawback was the initial smell in the Hilton and Wyndam.”

Jul 20, 2008 by Dan from Largo, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Lots of choices. Whether hanging out in the pool or bar very nice!
• Food and drink were expensive.

“Very nice hotel. Close to everything. Friendly staff and great service. Food was not worth the price.”

Jul 18, 2008 by Danielle from Monmouth, ME
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• This hotel was very close to Quincy Market and Boston Common.
• We had to ask for our room to be cleaned.

“We arrived on Friday afternoon. The staff was very helpful while checking in. Saturday we returned to our room after a day of walking around at 3 pm. Our room had not been cleaned. I went to call the front desk and the telephone did not work. I went downstairs and alerted the front desk clerk and they saw to it that our room was cleaned immediately. I did not expect to have to ask for our room to be cleaned at a 4 star hotel.”

Jul 17, 2008 by Tom from New York, NY
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[6]

• Room was spacious and clean.
• Staff with haphazard and hotel was too old and sink was bad.

“Room was nice, but hotel is too old and infrastructure is not good. Elevators falling apart, sink doesn't drain well.”

Jul 17, 2008 by Kate from Mechanicsburg, PA
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very comfortable beds, great location.
• Bed sheets were soiled and disgusting.

“We were in a very small room, although promised by the hotel rep that the rooms do get smaller - not sure how much smaller it could have been. The beds were comfortable, but, on the second night (after a sheet change that day by cleaning staff), we pulled the bed down to find a large, disgusting stain on the bed. I called the front desk, who was happy to put us in another room for the night. Definitely was not impressed, considering this incident. I have stayed at a lot of 2 and 3 star hotels and have had no issues with clean sheets, while the Hilton, a 4 star hotel, provided soiled sheets.”

Jul 17, 2008 by Elyse from Uniontown, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, nice rooms and waiting areas, helpful staff.
• Fee for use of computer labs.

“The Hilton is a beautiful hotel in a great location, near the bay with access to two major T stations. We enjoyed our stay and the staff went above and beyond to help. The room was comfortable and clean.”

Jul 16, 2008 by Steve from Lansing, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Great location near Quincy Market.
• Very little amenities.

“Great hotel in amazing location in central Boston, convenient both to business travelers and also tourists--for Quincy Market and surrounds. Room was very good size and staff was very helpful. Only (minor) thing was few amenities. I would definitely stay here again.”

Jul 16, 2008 by Gabrielle from Glen Oaks, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Excellent location! Very pretty and clean hotel.
• Could not turn on shower.

“Could not turn on shower. Gave us a two-bed room. Otherwise beautiful hotel and perfect location!”

Jul 16, 2008 by M from Cumberland, RI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location/close to things but far enough away to be quiet.
• NA.

“I stayed at this hotel for the weekend to see a Red Sox game. While it was away from the Stadium (about a $14.00 cab ride) it was a block away from Long Wharf, the Aquarium and Fanuiel Hall. Two T stops were close by for access. I would recommend this hotel for the weekend traveler as it was in the Financial District which is not that busy on the weekends, yet close enough to all the attractions Boston has to offer.”

Jul 16, 2008 by James from Millis, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[9]

• The room was huge!
• Door opening and closing in hallways was very loud.

“Beautiful rooms with huge windows and lots of light. Great bathroom products that smelled delicious.”

Jul 10, 2008 by John from Meriden, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• We were looking for last minute room in the Quincy Market area - perfect result.

“Hilton family of hotels has always been my travel preference. The Boston site provided my wife and me the perfect spot to reach our quick getaway destination - Quincy Market. It also provided a great place to rest after venturing out in the area. Although in and out in a days time, we will look to return here in the near future.”

Jul 10, 2008 by John from Saline, MI
Overall Rating: 3
Cleanliness:[9] • Staff:[1] • Location:[9]

• Good location, comfortable beds.
• Reservation staff not helpful, housekeeping staff terrible.

“Our stay here was very unpleasant. Reservation staff was not at all helpful in answering questions about parking. We never had any housekeeping service. When we returned and found that our room had not been cleaned, we complained and they offered to bring us what we needed. We asked for drinking glasses. They brought up 2 soaking wet large wine glasses that had clearly just been rinsed - not washed - because they were still filthy. I would not stay in this hotel again.”

Jul 8, 2008 by Tina from Bryn Mawr, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Lovely amenities. Comfortable bed and quilts.
• NA.

“Hilton standard. Staff could be friendlier and better trained.”

Jul 8, 2008 by Erin from Wilmington, MA
Overall Rating: 6
Cleanliness:[1] • Staff:[4] • Location:[10]

• Beautiful and had a large room.
• The bathroom was not clean at check in and was not fixed even after we called the front desk.

“Beautiful and a great location. But the bathroom was not clean at check in and did not get cleaned after we called the front desk, which really soured the experience for us.”

Jul 7, 2008 by Steve from Nepean, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[2] • Location:[10]

• Rooms were spacious and nice.
• Staff lacked knowledge of the city including concierge. TV was outdated.

“Great hotel except for the staff. The concierge and front desk staff did not know the main city sites. Front desk staff could not give directions to the hotel when I was lost trying to find the hotel.”

Jul 7, 2008 by Rhonda from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Location:[9]

• Very responsive staff, friendly and helpful.
• Restaurant was out of some menu items, food was overpriced, waiter staff seemed inexperienced.

“Overall great decor comfortable. Love the location!”

Jul 4, 2008 by Deborah from Framingham, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[2] • Location:[6]

• The location and proximity to North End and water.
• The total incompetence of the staff.

“We had a great time for our anniversary nevertheless, but they screwed up at every juncture when we asked for simple things.”

Jul 3, 2008 by Jessica from Middlebury, VT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was fantastic.
• Parking costs was a fortune.

“Beautiful room, very helpful staff, even when we called for things in the middle of the night. Can't beat the location.”

Jul 2, 2008 by Jan from Knoxville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The location.
• I did not like the room location. It was next to the heating/cooling units outside the window. Noisy.

“This Hilton is a fine full service hotel in an excellent location for walking to local areas of interest. The staff was friendly and helpful. If I could get a room on a higher floor with a view, I would definitely stay there again.”

Jun 27, 2008 by Kate from Hudson, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was the perfect location to Quincy market where we went out for the night.
• A neighbor yelled at us when we got back. But that was quick and not their fault :).

“A group of us went into Boston for a Bachelorette party. We were shocked when we saw how nice the hotel was for the price we paid. It was a walkalbe distance from Quincy market (in heels and everything!). Everyone who worked there was extremely nice and we really enjoyed ourselves!”

Jun 16, 2008 by Laura from Burbank, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Staff was courteous and very nice.
• The rooms are very small. We were in a "larger" room, but it was still cramped.

“Clean room, although small, centrally located hotel, friendly staff. All in all, it was a good experience; just don't expect much room in your room.”

Jun 10, 2008 by Sue from Portland, ME
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[8]

• Convenience to restaurants in area. Friendly staff.
• Smoky-smelling room.

“The hotel was fine for my business purpose in Boston. Beds were comfortable.”

Jun 6, 2008 by Lawson from Raleigh, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Very accommodating staff.
• There is nothing we didn't enjoy.

“Excellent location. Wonderful staff. We were never inconvenienced. Staff never intrusive.”

Jun 1, 2008 by Stuart from Alamo, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location.
• Room size small.

“Clean, quiet, good location.”

May 31, 2008 by Elizabeth from Brewer, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location & modern features.
• There wasn't anything we didn't like about this hotel.

“Staff was polite & accommodating. We arrived early & checked our luggage with the concierge. The location of the hotel was excellent - only 3 blocks to Quincy Market & Fanuiel Hall in one direction & a few blocks more in the other direction to downtown Boston & Boston Commons. The room was small, but with well-appointed modern features. Very comfortable king-sized bed.”

May 29, 2008 by David from Scituate, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Convenient location.
• Very small room.

“Nice staff, clean hotel, great place.”

May 28, 2008 by Lindsay from Houston, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[10]

• Location.
• Housekeeping service was not up to par.

“Housekeeping did not meet expectations of this level of hotel. Location was excellent, however it is near several Pubs and the crowds can be heard until the early morning hours. Overall really enjoyed my stay.”

May 15, 2008 by Cindy from Newnan, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very convenient to Subway, waterfront and Downtown.
• Would have been nice to have chairs in room since room was very large.

“Hotel was in a great location, staff very helpful, room was very large and beds were comfortable. Hotel was very clean also.”