User Reviews for The Onyx Hotel

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Nov 27, 2009 by Maria from New Haven,CT
Overall Rating: 3

• The staff.
• I did not like anything about this hotel.

“Poor location. Terrible terrible mattress - really a 2 star type of mattress. No coffee maker in the room,
no coffee place inside the hotel (was told to have breakfast across from the street in an Au Bon Pain, asked for a cab because I was in a rush, they told me 5 minutes, I spent 20 minutes waiting. Had to ask for extra blankets because the heating system is very old, it only goes up to a certain temperature, and on top of this, it starts and stops making too much noise for those of us who would rather sleep without noise. Room was small, internet downstairs 6 dollars for 15 minutes, all in all a terrible experience.”

Oct 11, 2009 by Beverly from Ottawa,Canada
Overall Rating: 8

• The staff were absolutely wonderful ..very quick to meet any request possible.
• Rooms too small ..not 2 beds in a room.

“For small size of rooms and lack of a lobby I would rate this a 3 star hotel.”

Oct 5, 2009 by Ray from Chicago,IL
Overall Rating: 8

• Location.
• No in room coffee service; hard to get a cab.

“Good location near the North end of Boston, TD garden (sports arena, convenient to beacon hill and (parts of) freedom trail by foot and very convenient to public transportation (the "T"). breakfast service was disappointing as well as alternative restaurants in immediate vicinity.”

Aug 19, 2009 by Shirley from Methuen,MA
Overall Rating: 5

• Location.
• The room was the size of a closet.

“The room was the size of a closet. $40 for parking was a little pricey.”

Aug 8, 2009 by Danielle from Repentigny,Canada
Overall Rating: 8

• Well situated and well decorated.

“Would be back anytime.”

May 29, 2009 by Peggy from New York,NY
Overall Rating: 8

• Helpful staff.
• Breakfast was too expensive

“Very functional room location is fairly convenient even though it is not in a particularly attractive area staff is very helpful there is a small refrigerator in the room.”

1 of 1 people found this review helpful.

Apr 27, 2009 by Glenn from Nesconset,NY
Overall Rating: 5

• Nothing.
• Did not give me my wake up call
  I asked for.

“Not worth the money.”

1 of 1 people found this review helpful.

Feb 19, 2009 by Danielle from Pembroke,MA
Overall Rating: 9

• Very unique.
• The room was very small.

“Very nice hotel, with a great staff and complimentary cheese and crackers and wine every evening. Great location, and we had a very nice stay. The room was a bit small, not alot of room to move.”

Feb 4, 2009 by Richard from Marstons Mills,MA
Overall Rating: 10

• It is very close to the T D Banknorth Garden for sporting and other events,
• Limited restaurant, mostly pub style food.

“It was nice and convenient to the Bruins Hockey Game. Very close to The North End Great Italian food. Can't wait to go there again.”

Feb 2, 2009 by Dave from Glastonbury,CT
Overall Rating: 9

• Great decor, free internet.
• Only valet parking available.

“This hotel is beautifully appointed. Even if the rooms are a little on the small side, the quality of furnishings is outstanding.”

Jan 25, 2009 by Robert from New York,NY
Overall Rating: 8

• The decor and ambiance of the room and free wireless

“The staff are super friendly and helpful. The rooms are very comfortable, with a warm ambiance that belies the rather soulless public areas with good facilities such as free wireless access, iron/ironing board - great for business people!”

Oct 12, 2008 by Jan
Overall Rating: 9

• Cozy elegant rooms. Complimentary wine and cheese in the evenings.
• Rooms were a little small, but well decorated and cozy.

“The staff at the desk was all friendly and interacted with the guests at the wine and cheese party in the evening. It was a great location, within walking distance to the Freedom Trail and some great restaurants and pubs. I would definately stay there again, on a trip to Boston.”

Sep 13, 2008 by Marilyn from Denver, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful room.
• Breakfast buffet too many crabs - need more protein options.

“Absolutely lovely hotel, friendly staff, very pretty room.”

Sep 12, 2008 by Stewart from Ipswich, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Remarkably great service and fantastically appointed rooms.
• Room was fairly small, but great.

“We really loved our stay and would recommend the Onyx hotel to anyone. The friendliness of the staff was unparalleled.”

Sep 12, 2008 by Sarah from Woodstock, GA
Overall Rating: 7
Cleanliness:[9] • Staff:[4] • Location:[1]

• The decor at the hotel was unique and inviting.
• The hotel was located in a rough area.

“The hotel was overall very clean and cozy, but the lack of a good location left much to be desired. The rooms did not have coffee makers and coffee was not available at the hotel, we had to walk a block to a shop to get a cup of coffee.”

Sep 11, 2008 by Vince from Amsterdam, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very trendy boutique hotel, located near major attractions.
• Very small rooms.

“This boutique - type hotel was located in the center of Boston near Government Center and Quincy Market. The hotel was a very short walk to the North End, Quincy Market, Downtown Crossing, and two T stops. The staff was extremely attentive and tried their hardest to meet any expectations. The afternoon wine tasting in the lobby was a very nice touch. The interior of the hotel was tastefully appointed and had a very trendy feel. Although this hotel had a boutique feel, the rooms were extremely small, and even rooms with two beds appeared much to small for more than two guests. Overall, the stay was very pleasant, the rooms were extremely clean, and I would stay at the Onyx again in the future.”

Sep 10, 2008 by Paul from Richmond, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Great staff.
• Slummy neighborhood.

“Great staff, easy location to the T, and great wine hour nightly.”

Sep 4, 2008 by Lynnette from Chandler, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• They had a nice wine/beer hour.
• They charged $5.95 for 15 min of internet access. No coffee in the room.

“The hotel was located within walking distance to everything. We did have a mishap though, we accidentally left a bottle of wine on the couch when we were loading up the car with our luggage and it disappeared within that few minutes.”

Aug 29, 2008 by Jeff from Annandale, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The attentiveness of the staff.
• Limited restaurant selection.

“Convenient location within walking distance of restaurants and historic sights. The staff knows the guests by name and greets them personally. They are approachable and encourage the guests to ask for anything that is needed. Their suggestions and recommendations were very helpful.”

Aug 23, 2008 by Sarah from Arlington, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• The decor of the hotel was very nice.
• The rooms were fairly small.

“We enjoyed staying at this hotel! We loved the modern and romantic decor. The staff was very friendly and was able to help us with directions, restaurants and anything we needed. The rooms were somewhat small however, very nicely decorated and comfortable. The bed linens were wonderful! The hotel is located a few blocks from all the action but this didn't really matter too much. Overall, we enjoyed our stay and would return during our next stay in Boston!”

Aug 17, 2008 by Sia from St-Laurent, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice decor in rooms.
• Parking was very expensive - cannot park on street overnight.

“Good location, friendly staff, cute/Zen decor in rooms, clean.”

Aug 13, 2008 by Rc from Woodland Hills, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Comfortable bed, nice toiletries, free wireless internet.
• Needs a flat screen TV. The big TV is outdated, view was terrible.

“Contemporary, close to Garden/North end, Rooms are a bit small, but as expected with city room. No fridge for guest use. Our view was non existent, Gym facilities adequate (new equipment).”

Aug 13, 2008 by Norma from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff cleans, attractive.
• Expensive valet parking ($40 per evening). No other options.

“Staff very friendly and accommodating. Clean, attractive. Not many parking options available other than valet at $40 per night. Convenient location. Highly recommend.”

Aug 6, 2008 by Linda from New Fairfield, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff, close to attractions and subway.
• Small dining area.

“The staff was very helpful and friendly. The rooms were cleaned and met my expectations.”

Jul 28, 2008 by Mary from Ponchatoula, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the comfort of the room and great staff!
• Did not like the restaurant. Only had breakfast but was bad and not cheap.

“I travel often for business and pleasure and I must say that my recent stay at the hotel was one of the best if not the best hotel experience I have ever had. The location was convenient to everything that my husband and I wanted to see and do while in Boston. Our room was large, well appointed and the bedding was so comfortable. There were thoughtful touches in the lobby like wine in the evenings and dog biscuits for guests of the four-legged variety. And the staff, wow, they were great! They staff was polite, helpful, and remembered our names throughout our stay. I spent three straight weeks in a hotel while on business and the staff never knew who I was and did not care, so this was such a refreshing experience. I wish there was an hotel property everywhere I planned to visit.”

Jul 23, 2008 by Jen from Maynard, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was friendly and attentive. Manager was superb.
• Cost of overnight parking was very expensive.

“Fabulous hotel. We were treated extremely well here. The manager at the hotel was accessible and very friendly. They had a wonderful wine hour in the evening. It was very quiet and had a good location. Would definitely stay there again.”

Jul 10, 2008 by A from London, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[8]

• Location.
• Tiny rooms, no views, no pool.

“Some like boutique hotels. I don't base on this experience. This is a subjective experience. Many people loved the place and the attentive, friendly staff. They might regard the rooms and public spaces as intimate, not tiny.”

Jul 8, 2008 by Sheila from San Diego, CA
Overall Rating: 0
Cleanliness:[8] • Staff:[8] • Location:[7]

• Hosted wine hour.
• Restaurant.

“Eclectic boutique hotel. Dog friendly. Excellent staff. Close to Faneuil Hall and within walking distance to all the main attractions of Boston-easy access to T Train Subway and the Boston Garden.”

Jul 8, 2008 by Terry from Philadelphia, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The rooms were very attractively done.
• Took them 25 minutes to get the car from their parking lot.

“I was very happy with the hotel. The rooms are very modern with bold colors, new marble bathrooms and a 5 minute walk to Fanueil Hall. There are 2 or 3 great pubs within 100 feet of the hotel and if going to the Celtics game. You can leave your room when they start playing the national anthem.”

Jun 4, 2008 by Robyn from Washington, DC
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location.
• No HBO or other movie channel, the bathroom was only adequate, ice machines every other floor.

“The hotel was clean, and the staff were pleasant. However, this was not a 4 star experience. There were no extras, the bathroom was only fair and there was no HBO or other premium channels. There was a nice wine social each night - but the space in the lobby was small and cramped. I had just come from the Liberty Hotel and there was no comparison. The Onyx - while nice - was 3 star.”

Jun 2, 2008 by Sharon from Boston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The service and decor were exceptional.
• Parking expensive.

“I pulled up at 5:45 and had a 6:30 business dinner. The valet took my car immediately. I was checked in within one minute. Offered a glass of wine or beer from the complimentary social hour. Brought my wine to my room, changed and made my dinner with time to space. Very de-stressing.”

May 30, 2008 by Zivile from Lafayette Hill, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Color scheme.
• A bit sketchy area.

“We liked staying at Onyx. Everything was close by. However, there are a couple sketchy streets around the hotel. The room was nice and comfortable. We wish we had a coffee maker in the room. We had a good time. It's a good place to stay!”

May 28, 2008 by Gil from Newington, CT
Overall Rating: 3
Cleanliness:[7] • Staff:[9] • Location:[4]

• Clean, looked remodeled.
• Not even close to a 4 star hotel.

“Location. Rooms looked to be new (remodeled). But, size of room and overall 4 star rating was not at all what a 4 star hotel should be.”

1 of 1 people found this review helpful.

Oct 17, 2005 by Dale from Depere, WI
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[4]

• Our was a pull out couch.
• Our was a pull out couch.

“Very dissatisfied with the room accommodations. We paid $180 for a room that had a pull out couch for bed. ”

1 of 2 people found this review helpful.

Sep 26, 2005 by Barbara from Blue Hill, ME
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Lovely decor.
• Location was a bit marginal.

“Nice size. Pleasant staff. Good buffet breakfast. Interesting room decor.”

Aug 31, 2005 by Susan from Hadlyme, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was beautifully appointed; convenient
• There was nothing I did not like

“I highly recommend this hotel to anyone who is interested in visiting Boston. It is convenient to the subway stations, within walking distance to Quincy Market, Fleet Center, many fine restaurants, etc. It is, indeed, as advertized - a small, luxury hotel - we LOVED the room - the decor was magnificent, wee ooohhhed and aaaahed at everything - right down to the Aveda bath products that were left for our use.”

Aug 14, 2005 by Marylou from Bonita Springs, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Extremely handy and clean. Staff was very helpful.

“The hotel is wonderful. Very hip and fashionable. Rooms are small but exquisite. Staff is very friendly and helpful.”

Jul 22, 2005 by Tim from Dunlap, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Nice decor, pleasent staff
• Tried to automatically charge 18% tip for breakfast buffet!

“Nice hotel, rooms a bit small.”

Jul 2, 2005 by Ann from New City, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• good location, small but well equipped rooms
• odor from kitchen and loud air conditioning

“Attractive furnishings, good location for walking the city, higher floors are better - strong odors from kitchen, air conditioning was loud”

Jun 30, 2005 by Wallis from Wildomar, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely comfortable rooms
• Bathroom has nowhere for toiletries

“Wonderful hotel in very good downtown location. Beds were extremely comfortable. Hotel has a real boutique feel to it.”

Jun 27, 2005 by Helen from Sherman Oaks, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Received the paper every morning and they provided coffee in the mornings in the lobby.
• Not enough water pressure in shower and Scott's toilet paper in a 4-star hotel?? Way cheap.

“The Onyx is a beautifully appointed hotel with a remarkably friendly and helpful staff that made our stay extremely pleasant. Really comfortable beds are part of what makes a stay at the Onyx a wonderful and restful experience. Just a short walk away from Boston's North End and Fanueil Hall and a block away from the subway station.”

Jun 24, 2005 by Carole from Boston, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[8]

• Service was excellent, friendly,receptive
• despite dog only floor, we recieved flea bites on a non dog floor

“The location was better than expected: the T stop is close by, North end is a great attraction. The walk to the North end is a bit risky in the dark though. Again, there seems to be a flea problem that the staff, although very nice, seem disinclined to believe that fleas would decide to travel off the "dog" floor. Complimentary mobile service is great and a must for modern hotels.”

Jun 23, 2005 by Shannon from Sebastian, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, fun decor, very accomodating staff
• bathroom had pedestal sink, very little countertop in bathroom

“really enjoyed our stay, very convienent location to Quincy Market/Fanueil Hall. Very close to North End and the Fleet Center. Subway stop one block over ... worked great for us!”

Jun 22, 2005 by Stan from Norcross, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• It lived up to its pictures on the internet.
• The room was a little noisy as it faced the street and the air conditioner was a loud.

“We liked the Onxy a lot. The room looked as advertised. It was very nicely decorated and the bed was comfy. The staff was helpful and friendly. The area was a little deserted on the weekend and some restaurants weren't open then. The hotel was very close to a metro stop, which made getting to and from the airport and around the city easy.”

May 30, 2005 by Julie from St Marys, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• size, friendly staff, very accomodating

“great hotel, wish it had a nice restuarant, but still very satisfied and would stay again!”

1 of 1 people found this review helpful.

May 20, 2005 by Chuck from Chesterfield, MO
Overall Rating: 2
Cleanliness:[6] • Staff:[9] • Location:[6]

• front desk helpful
• Not a 4 star, not even close.

“A 2-3 star hotel in a mixed neighborhood, but incorrectly marketed as 4 star. Resonably clean, very helpful staff. Breakfast poor and exorbitantly priced. Not a good value for the money. ”

May 19, 2005 by Candice from South Hill, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel was GREAT, computer access & a friendly staff to help, Beautiful rooms, mini bars, room service!! Just Wonderful!!
• The prices of the food and drinks in the hotels lounge were a little high

“This was a great hotel. Only 2 blocks from the T (subway). Very clean, contemporary hotel. The staff were very helpful for visitors. They had 2 computers in the lobby for your use & they also had free wireless internet access in the rooms. Free yoga baskets & instructions on the Tv. Room service 24hrs. All rooms had mini bars. Even had baggage storing after checkout if you wanted to pick up your baggage later that day. I recommend this hotel to anyone!! We had a great stay!!”

May 16, 2005 by Linda from West Seneca, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfort and class, I felt pampered the moment I walked into the room.
• I was not told of a $32.00 parking fee when I investigated the hotel.

“I was very impressed by the decor, the service, and attention to detail in the hotel. The room service food was very good with quick response. Room was spacious for a big city hotel, bed was very comfortable.”

May 7, 2005 by Asif from Staten Island, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great Service and Staff

“The hotel was more than I could ever expect. The location was great and the amenities were 1st rate.”

May 5, 2005 by Helen from Montclair, NJ
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[4]

• Staff was unprofessional

“They couldn't accommodate my request. Also, front desk staff told me a restaurant was within walking distance -- it was 6 miles away! Luckily, I found out from the restaurant before I went walking. Lastly, the neighborhood is very funky. A lot of homeless people on the streets and it's close to The Dig construction.”