User Reviews for The Onyx Hotel

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May 28, 2008 by Gil from Newington, CT
Overall Rating: 3
Cleanliness:[7] • Staff:[9] • Location:[4]

• Clean, looked remodeled.
• Not even close to a 4 star hotel.

“Location. Rooms looked to be new (remodeled). But, size of room and overall 4 star rating was not at all what a 4 star hotel should be.”

Oct 17, 2005 by Dale from Depere, WI
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[4]

• Our was a pull out couch.
• Our was a pull out couch.

“Very dissatisfied with the room accommodations. We paid $180 for a room that had a pull out couch for bed. ”

1 of 1 people found this review helpful.

Sep 26, 2005 by Barbara from Blue Hill, ME
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Lovely decor.
• Location was a bit marginal.

“Nice size. Pleasant staff. Good buffet breakfast. Interesting room decor.”

Aug 31, 2005 by Susan from Hadlyme, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was beautifully appointed; convenient
• There was nothing I did not like

“I highly recommend this hotel to anyone who is interested in visiting Boston. It is convenient to the subway stations, within walking distance to Quincy Market, Fleet Center, many fine restaurants, etc. It is, indeed, as advertized - a small, luxury hotel - we LOVED the room - the decor was magnificent, wee ooohhhed and aaaahed at everything - right down to the Aveda bath products that were left for our use.”

Aug 14, 2005 by Marylou from Bonita Springs, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Extremely handy and clean. Staff was very helpful.

“The hotel is wonderful. Very hip and fashionable. Rooms are small but exquisite. Staff is very friendly and helpful.”

Jul 22, 2005 by Tim from Dunlap, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Nice decor, pleasent staff
• Tried to automatically charge 18% tip for breakfast buffet!

“Nice hotel, rooms a bit small.”

Jul 2, 2005 by Ann from New City, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• good location, small but well equipped rooms
• odor from kitchen and loud air conditioning

“Attractive furnishings, good location for walking the city, higher floors are better - strong odors from kitchen, air conditioning was loud”

Jun 30, 2005 by Wallis from Wildomar, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely comfortable rooms
• Bathroom has nowhere for toiletries

“Wonderful hotel in very good downtown location. Beds were extremely comfortable. Hotel has a real boutique feel to it.”

Jun 27, 2005 by Helen from Sherman Oaks, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Received the paper every morning and they provided coffee in the mornings in the lobby.
• Not enough water pressure in shower and Scott's toilet paper in a 4-star hotel?? Way cheap.

“The Onyx is a beautifully appointed hotel with a remarkably friendly and helpful staff that made our stay extremely pleasant. Really comfortable beds are part of what makes a stay at the Onyx a wonderful and restful experience. Just a short walk away from Boston's North End and Fanueil Hall and a block away from the subway station.”

Jun 24, 2005 by Carole from Boston, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[8]

• Service was excellent, friendly,receptive
• despite dog only floor, we recieved flea bites on a non dog floor

“The location was better than expected: the T stop is close by, North end is a great attraction. The walk to the North end is a bit risky in the dark though. Again, there seems to be a flea problem that the staff, although very nice, seem disinclined to believe that fleas would decide to travel off the "dog" floor. Complimentary mobile service is great and a must for modern hotels.”

Jun 23, 2005 by Shannon from Sebastian, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, fun decor, very accomodating staff
• bathroom had pedestal sink, very little countertop in bathroom

“really enjoyed our stay, very convienent location to Quincy Market/Fanueil Hall. Very close to North End and the Fleet Center. Subway stop one block over ... worked great for us!”

Jun 22, 2005 by Stan from Norcross, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• It lived up to its pictures on the internet.
• The room was a little noisy as it faced the street and the air conditioner was a loud.

“We liked the Onxy a lot. The room looked as advertised. It was very nicely decorated and the bed was comfy. The staff was helpful and friendly. The area was a little deserted on the weekend and some restaurants weren't open then. The hotel was very close to a metro stop, which made getting to and from the airport and around the city easy.”

May 30, 2005 by Julie from St Marys, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• size, friendly staff, very accomodating

“great hotel, wish it had a nice restuarant, but still very satisfied and would stay again!”

1 of 1 people found this review helpful.

May 20, 2005 by Chuck from Chesterfield, MO
Overall Rating: 2
Cleanliness:[6] • Staff:[9] • Location:[6]

• front desk helpful
• Not a 4 star, not even close.

“A 2-3 star hotel in a mixed neighborhood, but incorrectly marketed as 4 star. Resonably clean, very helpful staff. Breakfast poor and exorbitantly priced. Not a good value for the money. ”

May 19, 2005 by Candice from South Hill, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel was GREAT, computer access & a friendly staff to help, Beautiful rooms, mini bars, room service!! Just Wonderful!!
• The prices of the food and drinks in the hotels lounge were a little high

“This was a great hotel. Only 2 blocks from the T (subway). Very clean, contemporary hotel. The staff were very helpful for visitors. They had 2 computers in the lobby for your use & they also had free wireless internet access in the rooms. Free yoga baskets & instructions on the Tv. Room service 24hrs. All rooms had mini bars. Even had baggage storing after checkout if you wanted to pick up your baggage later that day. I recommend this hotel to anyone!! We had a great stay!!”

May 16, 2005 by Linda from West Seneca, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfort and class, I felt pampered the moment I walked into the room.
• I was not told of a $32.00 parking fee when I investigated the hotel.

“I was very impressed by the decor, the service, and attention to detail in the hotel. The room service food was very good with quick response. Room was spacious for a big city hotel, bed was very comfortable.”

May 7, 2005 by Asif from Staten Island, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great Service and Staff

“The hotel was more than I could ever expect. The location was great and the amenities were 1st rate.”

May 5, 2005 by Helen from Montclair, NJ
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[4]

• Staff was unprofessional

“They couldn't accommodate my request. Also, front desk staff told me a restaurant was within walking distance -- it was 6 miles away! Luckily, I found out from the restaurant before I went walking. Lastly, the neighborhood is very funky. A lot of homeless people on the streets and it's close to The Dig construction.”

Apr 22, 2005 by Samuel from Boston, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• It was a uniquely decorated hotel with friendly staff.
• Smoking room lacked proper ventilation and in-room dining often required quite a bit of patience.

“Cute little hotel located near Fleet Center with slightly funky modern decor. Though I wasn't too crazy about the leopard skin pattern fabrics and robes, I must say it definitely had character.

The rooms were well kept, but the smoking room lacked proper ventilation; after one or two attempts, I opted to wait until I was outside to smoke (though I smoke, I prefer not to smell permanently of it). The entire staff was quite friendly though in-room dining request often required patience.

Some of the little things I liked about the room I stayed in are:
1. personal safe - I didn't have to carry all my valuables during the day.
2. new bathroom - especially the toilet that flushes with exterm efficiency
3. Great wireless network connection
4. the strawberry cheesecake (from the menu)”

Apr 21, 2005 by Julie from Harwich, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The ruby room was awesome!
• customer service was exceptional

“We loved this hotel! It is hip, funky, contemporary, clean and the customer service is the best we have ever seen!”

Apr 20, 2005 by Kelly from Greenwich, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• I loved the decor, the staff, the room, and that they had free internet
• The parking was expensive, the breakfast was expensive

“This hotel was exactly what I was looking for. Clean, decorated in fun patterns, comfortable, not to far from everything in Boston. ”

Feb 17, 2005 by Greg from Bellevue, IA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The whole staff was wonderful, helpful, and very courteous
• the view out the window wasn't great, but it wasn't the focus

“A very charming hotel with great location by the fleet center for events. Excellent helpful staff, wonderful atmosphere, dog friendly. within walking distance to just about everything.”

Feb 17, 2005 by Andrew from Loudonville, NY
Overall Rating: 10
Staff:[9] • Location:[10]

• plush rooms and extremely clean its also in a great location only 2 min walk to 3 T stops
• Rooms were a little cramped

“This hotel was wonderful. The staff was great, its close to 3 MBTA stops and the hotel was clean and comfortable with many amenities. The other nice thing about the hotel its location, 5 min walk to the north end and Quincy market etc. Its a wonderful place to stay and I would stay there again in a heartbeat.”

Feb 14, 2005 by Robert from El Paso, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• A boutique hotel. Lots of fun and close to the action.
• Bathrobes were in tiger stripes. What's that about?

“We were delighted with the Onyx. The staff was great, the room was great, although on the small side. It was close enough to the action to do a lot of walking.”

Feb 11, 2005 by Kathy from Andover, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Lounge staff is very pleasant and accommodating. Room, although small, have everything you need and then some.
• Rooms are quite small. The street is not scenic but there is more 'character' nearby.

“The Onyx Hotel is conveniently located to attractions and transit but is not in a historically scenic neighborhood. On the plus side, it is on a street that is less traveled so it is quiet and has very little foot traffic, but one has to look beyond it for entertainment in Boston. The 'feel' is that of a small European hotel. The lounge and the rooms are small but have every amenity. The restaurant is limited but that is not a problem in a major city. I would definitely stay here again. The rooms are gorgeous but small, and provide irons, internet, bathrobes,etc. The shower is great. The small room was not a problem for two adults but frankly, could be troublesome for very large adults or a couple traveling with children.”

Feb 9, 2005 by Sharon from Guilford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• Decoration was cheery, unique and staff were very pleasant.
• The area is lonely at night and could dangerous for females walking alone or in pairs.

“I liked this hotel a lot but would like a shuttle service to Quincy Market at the very least to get closer to shops and food without
having to walk alone at night. The govt. buildings make for very empty streets and this is not good for women alone.”

Feb 8, 2005 by Michael from Pawtucket, RI
Overall Rating: 3
Cleanliness:[9] • Staff:[8] • Location:[5]

• Eccentric and interesting.
• Onyx was a nice hotel, but definitely not 4star quality. Consequently I felt I didn't get a good deal.

“The hotel is located near the Fleet center. While the neigborhood is interesting, if you stay on a weekend, be prepared to encounter lots of basketball and/or hockey plans. There are many bars in the area and the street is full of drunk young people on weekends.
The room where I stayed was smaller than I expected and compact. The hotel felt nice, but did not feel of four star quality. The colors and other arrangements did give the hotel a unique, ecclectic feeling, distinguishing it from its competition.”

Feb 2, 2005 by Debrenee from Montpelier, VT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Pet Friendly
• Coffee Service should be available earlier in morning

“The Onyx hotel is close to Fleet Center, pubs, great restaurants and within easy and will lit walking distance to Faneil Hall and Downtown Crossing. The bellman and other staff were extremely helpful and nice. The room although small are beautifully decorated and clean and have a rather large bathroom. Not only are they pet friendly, the Onyx caters to guests with pets and this makes it #1 in my book (even though I did not travel with my canine companion).”

Jan 27, 2005 by Margaret from Leominsster, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“I would recommend the hotel to anyone- staff was great, rooms were terrific and continental breakfast was better than expected.”

Jan 21, 2005 by Kathryn from Irvine, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Classy, comfortable, a real pleasure to stay here.
• The bathroom could use more counterspace.

“I was very pleasantly surprised. What a gem of a hotel!”

Jan 20, 2005 by Tom from Bainbridge, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Could not believe I got a 4-Star hotel

“Could not have been better. Great staff, always friendly and helpful. The complementary wine every afternoon was a nice touch. Nice breakfast. One block from the subway.”

Jan 20, 2005 by Annetter from Montclair, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful, young atmosphere, very unique
• I was incorrectly charged, but they fixed the problem immediatly

“We revieved a great hotel at a great rate. No complaints”

Jan 20, 2005 by Laura from Vergennes, VT
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• It was close enough to main downtown area that we could walk most places and didnt have to use the T.
• it was a bit odd. the decoration and design was too ; boutiquey;

“It was quiet, clean, and friendly. the staff was very eager to make our stay pleasant-very helpful. its on a small scale, but well-made. the continental breakfast was super. for someone working inthe govt. center, or going to the fleet center, it was a wonderful place to stay. the train comes into north station right there, so that would be a very convenient place for travelers.”

Jan 19, 2005 by Kenny from Columbia, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was a fun hotel. Very modern and great staff
• The room was a little small

“This was a very fun hotel. The staff was awesome and went out of their way to make you feel welcome. It was a pet friendly hotel, included breakfast and a nightly wine tasting.”

Jan 17, 2005 by Steve from Rohnert Park, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[9]

• comfortable beds
• small rooms

“Very nice hotel, rooms were a little small and there was no restaurant open for lunch or breakfast. Very comfortable, clean and convenient, with a friendly and helpful staff.”

Jan 8, 2005 by John from Boston, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[4]

• hip and nice amenities
• location was on a dark street

“The rooms are small, but well decorated and pristinely clean. Bed ultra-comfortable. Music playing as you first walk in to your room after check-in. Interesting selection in the mini-bar!”

Dec 16, 2004 by Aaron M. from Charleston
Overall Rating: 10

“the staff was incredibly professional, friendly, and helpful; the facilities/amenities were beautiful...quite impressive; the food was better than most of the restaraunts that we attended outside of the hotel; the epitomy of a classy five star hotel.”

Nov 10, 2004 by
Overall Rating: 10

“Excellent hotel. Tell them to update their directions. Not their fault though, since the big dig makes driving difficult through the area.”

Oct 13, 2004 by
Overall Rating: 10

“Wonderful weekend getaway! Hotel is new, very clean, and very comfortable. Breakfast, newspaper, health club are also included. Location is a little funky, not exactly downtown, but it is within walking distance to the North End, Waterfront, and Fanuel Hall.”

Oct 6, 2004 by Constance C. from Wayne
Overall Rating: 10

“The hotel was fantastic. The rooms were very nice and the staff was very accommodating. On a scale of 1 to 10, 10 being the best, I give this hotel a 9.”

Sep 29, 2004 by Gregory M. from Charlotte, NC
Overall Rating: 9

“Having stayed at numerous hotels in Boston, I believe that the Onyx is overpriced for the size of the rooms and lack of a separate restaurant from the bar.”

Sep 29, 2004 by Vincent C. from Lincoln, RI
Overall Rating: 9

“Had an enjoyable stay. The only negative was the directions given by the hotel. They were terribly incorrect and in a city that is like a maze, that was not a nice way to start our weekend getaway.”

Sep 28, 2004 by Bill S. from Columbus
Overall Rating: 10

“Our room was very nice, but much smaller than I expected. If you want a view - forget it, but this hotel is in Boston's north end so buildings very close. We seemed to walk by the hotel, you can't see a sign when walking down the sidewalk. Perhaps because the hotel is so new they just don't have a sign that extends out. Watch out for the lobby floor if you have wet feet - very slick. Close to restaurants and the T. Staff very friendly and helpful. I thought the continental breakfast was very adequate. This is a very lovely hotel with nice facilities.”

Sep 22, 2004 by Jeanroch L. from Bucharest
Overall Rating: 8

“The hotel was clean and the decoration was good, too. The room was for handicapped persons.”

Sep 20, 2004 by Christine G. from North Weymouth, MA
Overall Rating: 10

“Hotel and staff was amazing. I didn't want to leave. Beds were more comfortable than the heavenly beds at the Westin.”

Sep 20, 2004 by Eileen D. from Longboat Key, FL
Overall Rating: 10

“This turned out to be a small boutique hotel near Government Center and the North End. We found it comfortable with continental breakfast and a wine hour 5-6 complimentary!!. Everybody was very pleasant and helpful.”

Sep 20, 2004 by David S. from Waterford, CT
Overall Rating: 10

“Great hotel everything was perfect!”

Sep 19, 2004 by Jeffrey H. from Spartanburg, SC
Overall Rating: 10

“Its a lovely hotel. I'd recommend it to everyone. It has nice extras such as an equipped bar, cookies etc. a nice bathrobe, complimentary breakfast and they took to us the airport as a courtesy. Its near the North End with lots and lots of lovely Italian restaurants.”

Sep 9, 2004 by Tina P. from Savage
Overall Rating: 10

“The Onyx was a beautiful hotel. The staff was friendly, right on down from the check-in counter to the cleaning staff. The location was dead center in the middle of everything in Boston. The directions to the hotel were direct and you hear all the scary stories of driving in Boston. We were amazed how this hotel turned out to be own of the best hotels we've ever stayed at. I'm a flight attendant as well, so lodging is very important to me. I like cleanliness and service first, than location, but this had all three. Would I stay there again? Yes.”

Sep 9, 2004 by Richard C. from South Orange
Overall Rating: 10

“For a property open only two months, the Onyx was amazing in that they had their act together so completely in such a short time. The complimentary buffet breakfast with real freshly squeezed orange juice and great muffins, for examples, was most unexpected. The staff bent over backwards to accommodate our every need.”