User Reviews for Doubletree Hotel Boston-Downtown

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Nov 19, 2009 by Sofia from Portland,ME
Overall Rating: 7

• The hotel has a great location.
• Small, dark rooms.

“When you go to a hotel like Doubletree, you expect a certain ambient. We were sent to a very small room, with views to an indoor storage with a container, a bathroom with a very small shower and no tub. We had to ask to moved and we were moved to a nicer room, with views to an indoor garden and a regular size tub. It is definitely a business economical hotel. Don't consider it for a romantic get away under any circumstances but it is conveniently located.”

Oct 18, 2009 by Shari from Cliffside Park,NJ
Overall Rating: 10

• The price, the location,the staff&the treatment were superb. It was what I needed.
• Nothing

“After a long painful night of unexpectedly having to stay in town, a new friend let us use their computer. We were introduced to Priceline, where we got this hotel. Let me just say that the cookie greeting put an end to all of our troubles, as funny as it sounds. The staff
was pleasant, professional, friendly, and even tried to help us get the same rate for the next night. I loved the fact you recycle. It was spotless.”

Sep 9, 2009 by Tamara from Des Moines,IA
Overall Rating: 7

• The king room was spacious and comfortable.
• The carpeting in common areas needs replacing.

“The hotel is nice for the price. The carpet on the steps leading to the hotel was soiled - not a good way to greet guests, although a sign in the elevator said it was being replaced throughout. One big complaint: the website advertised a pool and hot-tub, but failed to mention that they are actually located next door in the public YMCA - we went to look and quickly chose not to use those facilities. The floor plan in the hallways is confusing and snakes around to dead-ends, but once you know the way to your room there is no problem. The front desk pleasantly accommodated all of our requests.”

Sep 6, 2009 by David from Bedford,Canada
Overall Rating: 6

• Legs bitten by "something" several times while watching a movie in bed.

“Although bitten by something in this hotel bed (four itchy bumps on my leg after an hour in the bed) the hotel staff insisted there were no bed bugs. Even after asking to see the bites to visually verify I wasn't making up my complaint, the staff insisted there were no bed bugs. No matter, they did agree to give me another room where I did not receive more bites.”

Aug 20, 2009 by Eric from San Francisco,CA
Overall Rating: 8

• Large rooms.
• Location.

“Overall the Doubletree is your standard 3 star hotel. Rooms are large and comfortable. The food is pretty average. As for the location its a little off the beaten path, a short walk to downtown but next to a hospital. Also the building layout is very weird and consists of several buildings all pieced together.”

Aug 11, 2009 by Sal from Lynn,MA
Overall Rating: 9

• Very close to Boston, very convenient.
• It didn't have a fridge.

“I had no issues, the only thing I didn't like was there didn't have a fridge. Also, parking was too expensive.”

Jul 13, 2009 by George from Kensington,CT
Overall Rating: 9

• Location.
• No fridge or micro wave. You need to loose cash-mini bar/snack crap.

“Clean, quiet and great location.”

Jun 11, 2009 by Scott from Topsham,ME
Overall Rating: 7

• My son says the doubletree cookies - clean room.
• The pool was actually the next door YMCA.

“Clean, efficient, conveniently located, though not the best area for kids to be walking around at night (area around Chinatown/theater district still has a few street walkers etc.)”

May 27, 2009 by Laurie from Colchester,CT
Overall Rating: 10

• Great location! Hotel and room was clean and comfortable.

“The hotel had a nice ambiance and was very comfortable. I would stay there again.”

May 21, 2009 by Aaron from Los Angeles,CA
Overall Rating: 7

• The front desk was helpful, intelligent.
• The business center won't satisfy business needs - convoluted printer interface, slow internet connections, and cramped space.

“Loved the Sweet Dreams pillows and mattresses. The staff (with one exception) was exceedingly friendly and helpful. Late checkout was a snap. As always, the chocolate chip cookies were addictive. The housekeeping staff respected our do not disturb sign, and also respected our wishes to minimize towel and sheet waste. Also, free access to the YMCA gym is a huge plus. Weaknesses include the cramped business center (which has no desk space for guests carrying their own laptops), lack of free Wi-Fi in the rooms, and complicated Wi-Fi interface in the public areas. The Starbucks is not Wi-Fi enabled, and does not honor the Starbucks card free refills.”

May 13, 2009 by Jung from State College,PA
Overall Rating: 5

• Good location.
• Staff was
  not friendly, no free amenities.

“Good location near Chinatown and Boston commons. Theater district is about 2 blocks away. Moderately clean. Internet access was not free (about $10 per day). No microwave and refrigerator for free use.”

Apr 22, 2009 by Korina from Greenfield,MA
Overall Rating: 9

• Neutrogena products in bathroom and mini bar in room.
• No one to help with bags when valet parking prior to checking in.

“Great place. Received warm cookie upon check-in and pillows were comfortable. This was much better stay that I was expecting. Would recommend it to others.”

Apr 21, 2009 by Dennis from Staten Island,NY
Overall Rating: 8

“Hotel was very nice and clean. Unfortunately, the downtown area was a little off the beaten path and near a major hospital. Otherwise, a very nice hotel.”

Mar 19, 2009 by Kathleen from Hartford,CT
Overall Rating: 8

• Clean, good location, very polite & helpful staff.
• Probably the elevator set-up. I got lost coming out of ground elevator.

“This is a very nice, reasonably priced hotel. It's in a good location for walking around and exploring the area. Local stores easy access. Hotel staff very nice & accommodating. I will return to this hotel.”

Feb 28, 2009 by Kathy from Unadilla,NY
Overall Rating: 9

• Location to hospital.
• Room was a bit musty smelling - had someone smoked there in past.

“Very nice hotel in a good location near hospital.”

Jan 28, 2009 by Wendy from Wilmington,DE
Overall Rating: 8

• The front staff was very open and accommodating to my requests.
• Why should I have to pay for wireless web in the room?

“The hotel was easily accessible for me and the guests that visited me during my stay. Very comfortable, clean, and never smelled like any smokers had ever been there.”

Oct 30, 2008 by tracy
Overall Rating: 9

• Very comfy bed, huge bathroom, warm cookie.
• Had to pay for safe,
  I think that should be free.

“Overall a pleasant stay, clean, friendly, comfortable.”

Oct 27, 2008 by Chris
Overall Rating: 9

• The room accommodations were very well situated for a business traveler.
  
• NA.

“I really liked it and would definitely stay there again.
”

Sep 10, 2008 by Jillian from Belmont, MA
Overall Rating: 5
Cleanliness:[3] • Staff:[9] • Location:[9]

• They gave you a warm cookie before going to your room.
• There were dirty glasses outside our door and the room smelt like cigarettes.

“No need to. It looked nice and that staff was very friendly however our room already had dirty glasses in front of the door and when we walked in it smelt like cigarettes. Not to mention the mini bar had not been filled since the last people stayed which obviously was about 5 minutes before we got there. Nice on the outside.”

Aug 1, 2008 by Stoney from Fort Worth, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• The location was ideal.
• The facility needs a great deal of work.

“The Doubletree Hotel - Downtown Boston is another example of a top tier brand whose properties are badly in need of remodel to maintain the brand standards. While the lobby, bar, and open areas met my expectations, except for the creaky floors, antiquated bathroom, and older model TV.”

Jul 31, 2008 by Emily from Middleboro, MA
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[6]

• Inexpensive!
• Location - right near a hospital so lots of sirens all night.

“A good inexpensive hotel. It was clean but it is right near the NE Medical Center, so there were lots of ambulance sirens all night. Also, it is on the Orange Line, which is not the safest to travel on especially at night.”

Jul 30, 2008 by Sheila from Westbrook, ME
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[8]

• Location.
• Staff friendliness.

“Stay was comfortable and convenient. The staff at the front desk was average.”

Jul 23, 2008 by Linas from Baltimore, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was nice.
• Felt dorm like, rooms were connected with a door? Not a 3 star.

“The hotel would be nice, as long as they remove the dorm-like connecting doors between the rooms.”

Jul 23, 2008 by T from Encinitas, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Loved the complimentary backpacks with activities for the kids & cookies.
• Hate that smoking is allowed.

“All hotels should new non-smoking. Didn't necessarily exceed my expectations for a three star hotel. I was very skeptical about this hotel. When we arrived we were pleasantly surprised. The staff was friendly, accommodated all our requests, great hotel for kids. The lobby and bathrooms should be renovated. All in all we had a great stay and the location was great, central close to the T.”

Jul 22, 2008 by Chris from Pocasset, MA
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[9]

• Location / price.
• Parking garage renovations were inconvenient + elevator for parking garage was disgusting.

“Seems like old Holiday Inn with renovations that are barely ok. Old. Replaced some of the stuff in the room, but desk chair was stained and didn't work. Ok for the $, but still needs work.”

Jul 22, 2008 by Ronnie from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[4]

• Friendly staff, clean, orderly.
• I thought it was in the theatre district. It seems to really be in Chinatown.

“The hotel was clean, the staff was accommodating and the room was fine. There was only one cup for coffee, and few towels. We were there for only one night so we did not use the hotel much.”

Jul 22, 2008 by Craig from Medford, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• It's proximity to public transportation (subway).
• No refrigerator in room, swimming pool in adjacent building, not in hotel itself.

“The hotel room was nicely appointed with the exception of a refrigerator. Beware of the minibar that charged us for two waters we did not consume because we accidentally touched it trying to store a sandwich in it (bad idea!). Unfortunately the pool is not in the hotel itself, but in an adjacent building so we didn't end up using it. Also, there is no free WIFI neither in the rooms nor in the lobby. The staff was friendly and the location is good in terms of being steps away from the T (subway).”

Jul 21, 2008 by Kathy from Bath, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Warm cookies at check-in!

“Great location, friendly staff, beautiful and comfortable room.”

Jul 17, 2008 by Mike from Du Bois, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Very clean and very comfortable hotel.
• Valet parking was expensive compared to most hotels and the only option.

“This hotel was very clean and beautiful, with a friendly professional staff. Very reasonably priced considering it was a weekend home game for the Red Sox. Decent location for a weekend stay in Boston. I would stay there again anytime in Boston. The only down side was the price of the valet parking compared to other hotels in this class.”

Jul 17, 2008 by Elyse from Uniontown, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[7]

• Nice, clean rooms and lobbies, free cookies.
• Concierge was not at desk, seemed understaffed.

“The Doubletree Downtown Boston had clean, comfortable rooms and lobbies. It's certainly one of the nicer hotels I've stayed at in a major city. That said, we had difficulty finding appropriate staff to answer our questions. The concierge was never at his/her desk and the other staff members seemed constantly busy. The hotel is right next door to an orange line T-stop, but that train seemed to run infrequently on the weekend. I would recommend walking the 5-10 minutes to South Station for more timely train access. Despite those few shortcomings, I really enjoyed my stay.”

Jul 17, 2008 by Sue from Lewisville, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• The room was lovely, hotel was convenient to T. Cookies were an added treat.
• Some of the front desk staff could have been somewhat friendlier.

“Great place to stay. The room and bedding were wonderful. Close to the transportation. Many staff members were very helpful.”

Jul 15, 2008 by Lisa from Ottawa, ON CA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[9]

• Good location.
• It doesn't not look like 3 stars at all. Dirty and very noisy.

“It was a nightmare to live in this hotel. Really surprised how it can be classified as 3 star. Although I requested earlier for non-smoking rooms and they promised to satisfy. When checking in, still got smoking room. The smell in the room was unbearable. The noise is very loud at night. Difficult to fall asleep. It's very weird that the front desk is located on the second floor. Groups of people chatted in the lobby, very noisy.”

Jul 15, 2008 by Angela from Warren, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They give you warm cookies at check in.

“Very nice hotel. The beds were extremely comfortable and it was a nice surprise to receive a warm cookie upon check in. I do not have any food allergies, but they may want to mention to people that there are nuts in the cookies. Check out was also a breeze; they deliver a bill under your door around 6 am and if you agree with the bill you just leave your keys in your room and you're all set. I was pleasantly surprised to find my bill under my door upon wakening (we had to be up at 5 am and leave by 5:30) and it was a breeze to check out. I would definitely stay at this hotel again.”

Jul 15, 2008 by Pete from Southington, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Quiet and private.
• View on second floor was not appealing.

“Very nice hotel with comfortable amenities.”

Jul 11, 2008 by Lisa from Brooklyn, NY
Overall Rating: 0
Cleanliness:[7] • Staff:[1] • Location:[2]

• The worst experience ever!
• Unsafe to leave your car at the valet parking. Irresponsible. Rude. Unprofessional!

“Do not stay in this hotel.”

Jul 11, 2008 by April from Douglassville, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean with friendly staff. Attention to small details.
• Had to pay extra for wireless internet in room.

“Very enjoyable experience with clean rooms and attention to detail. We would recommend it to anyone.”

Jul 11, 2008 by Dee from Uncasville, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The desk staff greeted us with "warm" chocolate chip cookies.
• The shower head was located too low for the average man.

“Just on a whim, my husband and I decided to go to Boston for the 4th of July. We were right next to the T. Across the street from an emergency room. And there was a Starbucks located in the lower lobby by the entrance. Most things were in walking distance or it was easy to take the T.”

Jul 11, 2008 by Reed from Manassas, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Convenience to Boston events and activities.
• For an upscale hotel it did not offer continental breakfast. Cost of parking vehicle was high with no discounts.

“Great location. Helpful friendly staff. Clean and courteous throughout.”

Jul 10, 2008 by Nancy from Dunmore, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[3]

• Very clean.
• Location. Shabby.

“Very friendly staff. Nice atmosphere. Poor location.”

Jul 10, 2008 by Dean from Canon City, CO
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Very helpful staff.
• Paying $51 to park for less than 24 hours.

“Very convenient to China Town and tour stops, friendly, helpful staff, nice architecture and layout. $36 to park until 2 pm, $6 per hour after 2 pm.”

Jul 10, 2008 by Raymond from Leominster, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[5]

• The concierge, we had met before, a nice and helpful man.
• Checking in, 50$ added as to 3 meal's a day with drink's.

“Mostly ok. The add of the 50 dollar charge was a misnomer. All in all, a super hotel. Keep up the good effort's. We would love to stay in Baltimore next month.”

Jul 9, 2008 by Laurence from Canton, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Very courteous staff.
• Received a 6 am wake up call at 3am.

“The price for the hotel was excellent. I would definitely stay at this hotel again.”

Jul 9, 2008 by Roberto from Wolfville, NS CA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and well located. Comfortable beds.
• Tiny rooms with only one double bed (not even queen!).

“Rooms were really tiny. Only suitable for single person or young couple. Only one double bed, no desk or even a chair in the room (no space anyway). No hair dryer in room. The room was very clean, good bathroom and shower. Friendly staff. Superb location.”

Jul 8, 2008 by Richard from Lakewood, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Conveniently close to the train station, in the middle of Boston, just a few blocks from Chinatown.
• Located on a busy street across from the hospital. Sirens occasionally blared.

“Conveniently located next to the T station and just a few short blocks to Chinatown. The hotel was clean, my bed was comfortable and the hotel is situated midway between everything. I was able to get to the hotel within 30 from the airport using the blue line and transferring to the orange line (New England Hospital Station). The staff was helpful and friendly. I would definitely consider staying here again.”

Jul 4, 2008 by Adam from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• Comfortable beds.
• Could be better location, but overall safe.

“Very comfortable room with a decent selection of TV channels for those rainy days. Comfortable beds. The hotel itself is quite good, cold AC and very friendly staff. Our car broke down and concierge got us to a reliable garage and we made our 900km trip home. The staff of this hotel are doing an overall good job! The hotel is right next to a hospital, so the area immediately around the hotel is clean and well lit. The T stop is right there so you can catch public transit into town. For the price, it was cheaper then staying at a hostel for 2 people.”

Jul 2, 2008 by Jo from Montreal, QC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Modern, comfortable and clean.
• The non-smoking room was unbearable.

“I was pleasantly surprised at how the Doubletree was modern, clean and comfortable with great amenities (Neutrogena cleansers, Wolfgang puck coffee, and warm gourmet cookie upon arrival). My one sore point was that I was given a smoking floor in a smoking room which to a non-smoker is beyond horrible as it makes breathing extremely difficult. When I asked if I could be moved to another floor, they told me the entire hotel was booked, but they did offer to bring in an industrial sized air purifier into my room which mercifully did the trick. If it wasn't for that, and the friendliness of the staff, I would have written off this hotel entirely.”

Jul 2, 2008 by April from Hamilton, NY
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[7]

• Felt clean and comfortable in my room with great views.
• There was throw up in the elevator I was in on the way up to my room.

“I was satisfied with the location and room. The staff was friendly and accommodating.”

Jun 30, 2008 by Andy from Salem, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Good hotel overall. Clean, located near good things.
• It's slightly on the edge of sketchiness. Not good late at night.

“Stayed here several times and always had a good experience. The only strike against is the proximity to sketchiness (combat zone, druggies, etc.). This is only an issue late at night though. Otherwise, it is right in the heart of Boston's best.”

Jun 30, 2008 by Laura from Harrison, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• I liked the friendly staff.
• They never told us there was a breakfast buffet.

“This hotel was friendly and the staff was great. I would stay here again.”

Jun 30, 2008 by Andy from Falmouth, ME
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[6]

• Location and lobby restaurant was convenient.
• Room was a bit noisy - ground floor in with noisy neighbor.

“Nice, but not particular an upscale feel. Fine for business travel.”