User Reviews for The Westin Copley Place

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Jul 16, 2008 by Laura from Santa Barbara, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The beds were very comfortable and the bathroom was roomy enough for two people.
• The registration desk on the second floor wasn't very convenient.

“The location is convenient to the Subway and Newbury Street. The check in staff was very helpful and efficient. We needed a rollaway and it was delivered very quickly. A good value.”

Jul 16, 2008 by Susan from North Andover, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, price.
• Would like to have received Starwood points for my stay.

“Good location, clean, comfortable bedding.”

Jul 7, 2008 by Donna from Spokane, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We were upgraded to a junior suite.
• Nothing.

“Great location and great service.”

Jul 3, 2008 by Linton from Savannah, GA
Overall Rating: 10
Staff:[10] • Location:[10]

• Staff, location and room.
• Nothing.

“Located in close proximity to excellent restaurants, historical sites, and shopping. The staff was extremely friendly to my family and me. A great value for Boston.”

Jul 2, 2008 by Jeanette from Clifton Park, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Has everything you need, restaurant, stores, etc.
• That an emergency alarm went off 2 times middle of night.

“Loved it except for the emergency alarm waking me up with 3 warnings.”

Jul 2, 2008 by Harold from Westlake, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good sized room. Hotel is close to public transportation.
• Parking fee. Charges for internet use.

“If you want to be in the Back Bay, The Westin is a very comfortable Hotel to stay at. Service was excellent. Within walking distance to many sights. Public transportations nearby. Hotels in this class should not charge for internet use.”

Jul 2, 2008 by Anne from Atlanta, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[6] • Location:[10]

• The beds were divine.
• Stained carpet.

“Excellent location. Terrific beds, soothing palate in the room and bath, upgrade with no hassle. Prompt room service.”

Jun 9, 2008 by Deb from Harwichport, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• The beds were the most comfortable beds I have slept on in a long time.
• The rooms were small.

“The best location in the best Boston. Small rooms.”

Jun 5, 2008 by Sheldon from Woodbury, CT
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Great location, easy on site parking, good lobby bar, close proximity to shopping.
• Was charged for honor bar items we did not use, found clothing articles left in closet, needs to upgrade TV.

“The Westin Copley has the great benefit of location and convenience. The rooms have a spa feel with high quality linens, some special touches in the baths, and a modern decor. We were disappointed to find the room did not have a flat screen TV (I just recently returned from a Holiday Inn in Minnesota that had a flat screen TV) and to find a pair of someone's undergarments on the shelf in the closet.”

Jun 4, 2008 by Not T. from Philadelphia, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, right in Prudential Center, exits to Copley Square & Boylston, Newbury street.
• Nothing much, it is a good hotel.

“We liked it, clean, close to everything in Boston, good restaurants attached and it is in the Prudential Center, which is great for shopping, if you are there in the winter you never have to go out into the cold to enjoy yourself.”

May 29, 2008 by Mary from Elwood, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large room with great location, views.
• Water bottles are on a sensor, so you get charged if you knock it.

“Staff is pleasant. We were able to get into our room early and that really helped.”

May 28, 2008 by Molly from Ripon, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Our bathroom was beautiful and huge!
• We requested 2 beds and only got one.

“Its a gorgeous luxury hotel in a great location with friendly, helpful staff. Very close to everything you need to see in Boston!”

May 27, 2008 by Ellen from Exeter, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved it!
• Pool area, not as lush as we expected.

“Terrific.”

May 22, 2008 by Robert from Madison, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location and the city views.
• Nothing.

“Great place, friendly staff, allowed early check in which was great. Views of the city are the best in Boston.”

May 19, 2008 by Jonathan from Arlington, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very plush bed.
• Mmmmm. Nothing to dislike!

“Smack dab in the middle of Back Bay, this hotel is very convenient to almost anything in Boston. The accommodations are grand, the service helpful, and the beds. Fit for a king! I checked in with my girlfriend on a Saturday morning with a wedding in the afternoon. Not only did the hotel allow us to check in early (so we could nap) but we also discovered a great mall connected to the hotel that allowed my girlfriend to do some last minute shoe shopping! A great find.”

May 12, 2008 by Dave from Millbury, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Professionalism of staff, comfort of beds.
• Automatic charges applied to bill for mini-bar items that were not used.

“We contacted the hotel to notify them of our late arrival. We checked in after 11pm; our room was ready and waiting. Our room was on the nineteenth floor. It offered beautiful views of the city, luxurious sleeping accommodations. Our only complaint was the hotel's assumption that we had consumed a bottle of water from the bar in the room.”

May 8, 2008 by Caroline from Glastonbury, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great beds and view of Boston.
• Parking is $40.

“Great beds with nice pillows. Convenient to back bay and near by shops. Boston. However, parking is $40 for the weekend.”

May 7, 2008 by Laurie from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large room and wonderful beds.
• TV was very small.

“Wonderful location. Room was fantastic for the 3 of us. Love the Starbucks coffee in the room and the beds were so comfy.”

May 7, 2008 by Annie from West Haven, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, comfortable beds and rooms, convenient location.
• Did have noisy faucet that continued after water was turned off.

“Great stay at the Westin. Loved the comfortable beds and room. Staff was helpful. Loved the location as we were going to a Red Sox game.”

May 7, 2008 by Oscar from Indianapolis, IN
Overall Rating: 3
Cleanliness:[8] • Staff:[1] • Location:[9]

• Great view.
• The bed was not great.

“They upgraded us to a nice looking room. But it was loud, and bright at night, and the bed was bad. Looked like a western, but did not sleep like one.”

May 5, 2008 by Al from Rush, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[8]

• Beds, pool, view & lobby.
• Expensive parking.

“Conveniently located for all of Boston's attractions.”

May 1, 2008 by Gwen from Abilene, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• The beds were awesome.
• No comment.

“It was nice that we did not have to step outdoor to go to the hynes convention center-we could shop right there locally. Taxi's were available without wait. The beds were the most comfortable bed, I have slept in a hotel.”

Apr 30, 2008 by Karen from Clarendon Hills, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Connected to an indoor upscale mall.
• $80 of mini bar charges accidentally added to our bill, removed when we pointed out that we had not used at all.

“Conveniently located, short distance from the green line of the T, next to the Boston Public Library. The Marriott and Westin are hotel anchors for an indoor shopping mall, nice to grab breakfast at Au Bon Pain or Starbucks without going outdoors. Well furnished workout and pool area. 38 floors, but plenty of speedy elevators, only 1 time had to wait more than seconds. Bar was too crowded to find seating even with the overflow into the lobby on a Friday night. Rooms quiet, comfortable, great view. Overall favorite Boston hotel to date.”

Apr 30, 2008 by Sharon from Nashua, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was a great location, beautifully appointed, and amazingly comfortable bed/linens.
• Our dinner at on of the hotel restaurants was very pricey and less than outstanding meals.

“This hotel was really wonderful. Our room had a fabulous view of the city and Boston Harbor. The room was lovely and the bed was sumptuous! Very high quality linens that just oozed with luxury. The location was perfect for shopping, walking on Newbury street and dining. The hotel spa was excellent and the entire hotel staff was extraordinarily gracious.”

Apr 30, 2008 by Kimberly from Westminster, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• Centrally located next to shopping and sight seeing.
• Our room did not have a great view of the city.

“This hotel is in a great location if you want to shop, dine and go sightseeing. Great for a 1 night stay in the city.”

Apr 30, 2008 by Michelle from Northbrook, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Attached to a mall which was very convenient in the rain.
• Bathroom had souvenirs from last guest but what can you do?

“Overall the experience met my expectations. Of course that was a disaster, but that was what I expected. I think that only the most ridiculously upscale establishments can follow through with special requests. Minor issues, but telltale. Other than that, typical chain hotel room with great things around and attached to it. Great location.”

Apr 30, 2008 by Michele from Jersey City, NJ
Overall Rating: 4
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location.
• Service.

“Hotel was overbooked and we were placed in an adjoining suite of the governor's suite in two trundle beds that were rolled in. The next day we were moved to a junior suite and offered one night of valet parking free ($40). Upon checkout we had a valet parking charge of $120 for three days. When our car was brought out of the parking garage it was left practically in the street with the door open. We asked the valet if he was going to bring the car into the hotel driveway and he said it was our problem. We then went back in and they credited us another $40 for the rude service. Too much drama!”

Apr 30, 2008 by Bill from Holderness, NH
Overall Rating: 10
Staff:[10] • Location:[8]

• We got upgraded to the penthouse.
• Not much.

“Excellent time 5 mins away from everything we could walk to all of it.”

Apr 30, 2008 by Raymund from Dorchester, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[10]

• Room and hotel is very modern, connected to the Prudential Mall and very accessible to everything in town.
• The staff did an ok job.

“The hotel itself is very nice, the rooms are modern and beds are amazing.”

Apr 29, 2008 by Abigail from Danville, VA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[8]

• Location.
• Bad restaurant selection, very expensive but bad food.

“Very comfortable beds, great location for Downtown Boston, restaurants was not very good and selection was limited to 'large, expensive meal' format. Great workout facility.”

Apr 28, 2008 by Sherry from Edison, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, good location, friendly staff, very comfortable bed and bedding.
• The hot tub smelled badly. The pool was not as big as I expected.

“In general, it was a very good experience. We took our son to visit Boston University and stayed there. The parking fee was a little bit too high $40. It is $10 to Boston University by taxi if you are in hurry to get there. We had to because we were almost late for the orientation.”

Apr 26, 2008 by Ivette from Garden City, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room fully met my expectations and the beds were very comfortable.
• Need a better selection of restaurants that are geared for families.

“The hotel was clean the staff very helpful. However there needs to be a restaurant for families. The restaurants were geared for more sophisticated tastes, except for the bar, which offered pizza and burgers. Other then that, the hotel is great.”

Apr 21, 2008 by William from South Glastonbury, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff very friendly; beautiful room; free river-view upgrade.

“The Westin at Copley Place is a beautiful hotel with very friendly staff. We were very pleasantly surprised to receive a free upgrade to a Riverview room without even asking for an upgrade. At check-in, our two children, ages 4 and 6, each received a Westin Kids Club bag with a safari hat, several post cards, and crayons in it. They loved it and are still wearing the hats. The hotel is very convenient to get to by car, and is very close to the subway station.”

Apr 17, 2008 by Anna from West Harrison, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The "heavenly bed" has such luxurious linens and feels so crisp and clean.
• The hotel building itself is too tall for my taste.

“The Westin Copley in Boston is centrally located to many city landmarks and universities. Best of all it is interconnected with the mall so you have accessibility to shops, restaurants and coffee houses - even in inclement weather, you don't have to go outside. I also love the fact that you can easily walk over to Newbury St. Parking is such a hassle there since it draws large crowds of people.”

1 of 1 people found this review helpful.

Apr 17, 2008 by Irene from St. Louis, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very helpful staff.
• Bathroom was a little small.

“I love Westin Hotels everyone I have ever stayed in has been a great experience. The beds, of course, are a little bit of heaven and we know that a good nights sleep in a hotel is priceless.”

Apr 17, 2008 by Paul from Laconia, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient.
• Every thing was great.

“Every thing was great.”

Apr 16, 2008 by Seth from S. Walpole, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location and comfort.
• Small bathroom.

“City location. Everything is right out your front door, clean comfortable rooms and courteous help are always a plus too!”

Apr 15, 2008 by Candice from Salisbury, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff.

“The hotel was excellent. Would definitely recommend.”

Apr 10, 2008 by Penny from Dudley, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was convenient, clean and had a great lounge with music.
• The lounge was very crowded.

“The hotel, from the valet parking attendants, to the employees in the hotel were very friendly and professional. The room was clean, and the beds were comfortable. I will definitely stay there again.”

Apr 9, 2008 by Nancy from Fitzwilliam, NH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, comfortable bed, friendly staff.
• The radio was impossible to figure out. There was no listing of local radio stations. The drains in the bathroom made odd sounds at odd times.

“The Westin is a high end hotel, with well trained staff. The Copley Plaza Westin is no exception. The location is great and the rooms have good views. The rooms are not as soundproof as they might be and the bathroom drains seem to make sounds when upstairs bathrooms are being used. The in room radio was not of high quality, so did not function well. There are at least 5 NPR stations in Boston and not one of them could be received on the radio.”

Apr 9, 2008 by Steve from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Next to finish of Boston marathon course.
• Early check out time.

“The Westin was the perfect hotel for runners checking out the Boston Marathon course.”

Apr 3, 2008 by Jon from Beaconsfield, QC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Location, cleanliness, spaciousness of room.
• Gym was so-so, wait at front desk was a bit long.

“Ideally situated in the heart of downtown Boston, the Westin Copley Place has a wide range of amenities on-site including restaurants and upscale shops. The design isn't particularly stylish or romantic, but the rooms are spacious and clean.”

Apr 1, 2008 by Gregg from Bristol, CT
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[7]

• Convenient to subway/shopping.
• Coffee pot was missing & bathroom was not clean.

“The room was spacious and comfortable. My main complaint was the door that connected our room to the adjacent room was paper-thin. I was awoken at 2:30am by a phone conversation of the guest in the next room (it sounded as if he was sitting at the foot of our bed). The air vents in the room were caked with dust and the coffee pot was missing. While the location of the hotel was great, I feel too many details were overlooked to justify a 4-star rating.”

Apr 1, 2008 by Rachelle from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The locations, extremely convenient!
• The price for the parking garage, too expensive.

“The hotel was very clean, well staffed and centrally located. One of my best hotel stays ever. I would highly recommend Westin Copley Place.”

Mar 27, 2008 by Linda from Needham, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, bed, and view. Clean.
• Could hear crying babies.

“Excellent.”

Mar 26, 2008 by Chris from Warrington, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Room décor.
• Restaurant prices.

“The hotel was accommodating. I enjoyed my stay there. The room was nice, and spacious. I wish there were less-expensive restaurant choices available and free internet access. My experience, although, was very positive.”

Mar 26, 2008 by James from Kennebunk, ME
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[10]

• Good accommodations. Great location. Great value. We had a great weekend.
• The room was not as attractive as I expected.

“We had a wonderful romantic weekend and that's all that matters to me. The room was very comfortable. I just expected a little more from the Westin.”

Mar 26, 2008 by Benjamin from Natick, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• It was very comfortable and clean.
• The prices of the food. The prices should encourage people to eat at the hotel. We ate only once.

“It was one of the finest hotels that I've had an opportunity to visit. Very comfortable, clean, and is located in the heart of Boston. Everything that we could have asked for as a place to spend our honeymoon. AWESOME!”

Mar 26, 2008 by Tom from New Bedford, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location+ easy access to theaters food.
• Nothing.

“Got a Great price at a great hotel for a night away with my wife in the theater district which we otherwise would not have been able to afford. Hotel is right next to back bay MBTA station so access is fast and easy.”

Mar 25, 2008 by Susan from West Hartford, CT
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Very friendly-Great value for the money.
• Did not like the stained carpet.

“Excellent hotel perfect location.”