User Reviews for Copley Square Hotel

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Nov 2, 2007 by Bill from Chatsworth, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[9] •

• Excellent staff only one or two with unpleasant attitude.

“This property is about to start a major renovation which should address many of the current problems.”

Oct 31, 2007 by Casey from Mechanicsburg, PA
Overall Rating: 4
Cleanliness:[6] • Staff:[9] • Location:[10]

• I liked the location.
• The room was not updated and the bathrooms were especially bad.

“The location great. The staff great. The rooms awful (old and very outdated).”

Oct 31, 2007 by Leah from Whitefish Bay, WI
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[9]

• Great location.
• Needs updating, small rooms.

“This hotel is in a great location but is in bad need of a renovation. Rooms are cramped and outdated at least new carpet should be added. One night a man opened our door while we were sleeping not sure what would have happened if the chain wasn't there (husband got up and closed the door as the man just stood there) but that was pretty creepy.”

Oct 29, 2007 by Connie from Wallingford, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Very friendly front desk staff.
• Small TV far from bed.

“Hotel was good for what we needed. Great location. Room was big but you could tell it was old. They are doing renovations soon and I think the improvements will make this hotel a great place to stay. Very close proximity to Fenway park which is where we were going.”

Oct 29, 2007 by Frank from New York, NY
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[6]

• I wouldn't wish this hotel on my worst enemy.
• It's a dump.

“I'd rather tell you that I was very displeased.”

Oct 29, 2007 by George from Port Washington, NY
Overall Rating: 3
Cleanliness:[2] • Staff:[5] • Location:[10]

• Location was the only attribute.
• It is about to be renovated and has not maintained the facility. Also the noisy nightclub.

“Don't stay here until it completes the renovation.”

Oct 28, 2007 by Barbara from Jupiter, FL
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[7]

• Convenient location.
• Room old, musty odor, window did not open, poorly lit, no fridge, one washcloth for two days, furniture worn, broken.

“I understand the hotel is undergoing renovations which it definitely needs the front desk help in the evening was less than helpful.”

Oct 27, 2007 by Barbara from Seattle, WA
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[9]

• Great location.
• Boiler broke. It was freezing. Unfriendly staff. Average linens.

“We were very disappointed. I called early to see if I could get an upgrade to 2 beds, but it took me a couple of days to talk to the right person. And they weren't very friendly at check in either. I wouldn't choose to stay there.”

Oct 25, 2007 by Ann from Cupertino, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[10]

• Great location.
• Room was very small and the bathroom was very tiny.

“The location is perfect, in Copley square, but the rooms are very small and the bathroom is so small you practically have to climb in the bathtub to close the door. The soap and shampoo are provided in a dispenser on the wall and you can't easily tell which is which. The hotel is in the process of being updated which it sorely needs.”

Oct 23, 2007 by Deborah J. from Montpelier, VT
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[10]

• The showers were cool, and the bathroom reminded me of vintage Hollywood.
• The hallway leading to the room had an odor.

“It was fine for what we needed but I thought a little overpriced.”

Oct 23, 2007 by James from Redmond, OR
Overall Rating: 2
Cleanliness:[3] • Staff:[5] • Location:[9]

• Hotel is in a great spot, close to Copley square, prudential center, Newberry ST.
• Dingy, old, smelly.

“I would not recommend this hotel to anyone. There are lots of deferred maintenance problems. The room was small and dingy, sink leaked, shower/tub was icky, and bath fan did not work as did the TV remote system. They have a "model" room on the 3rd floor for guests to look at.”

Oct 23, 2007 by George from Dallas, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[5] • Location:[7]

• Hotel clerk was very helpful and very accommodating and upgraded me to another room because of a lack of available rooms.
• It was over the top in the decor. Hotel lobby and room did not have enough lighting. Hotel tries too hard to be hip.

“This hotel just tries to hard to be hip, modern and edgy. Food and drinks at the hotel are outrageously expensive, for example, $30 for a bowl of yogurt, a glass of OJ and coffee.”

Oct 23, 2007 by Adam from Crestview, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[10] • Location:[7]

• It was so clean and well decorated and the staff was amazing.
• The only thing I did not like was that the walls were thin and noise could be heard from other rooms.

“This was one of the very best hotel experiences I have ever had, and I have traveled a lot. The only complaint I have is that the walls were not very soundproofed and I was kept awake by a neighboring room's occupant having a very loud phone conversation. Everything else about the hotel was lovely.”

Oct 22, 2007 by Geralyn from Madison, WI
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[8]

• The location.
• Peeling paint. Unattractive bathroom. Uncomfortable bed.

“I recognize this is an older hotel, but it could be quaint/stylish if it were kept up. Comfortable beds with nice linens/comforters would be a place to start. Then head for updating the bathroom.”

Oct 20, 2007 by Bill from Chatsworth, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Wonderful staff. The best.
• No heat.

“Poor facility waiting for an upgrade (scheduled) but no concern about the inability to meet needs such as no heat at night, not hot water one morning, no willingness to discuss it, no warnings the boiler was broken, no adjustment for failing to deliver service.”

Oct 19, 2007 by Elaine from Methuen, MA
Overall Rating: 2
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location.
• Overpriced, overrated, tiny rooms, view of brick wall, expensive parking.

“I guess I paid for location only. I could have had a much better experience if I saved the price of the room and the tip parking by staying at an economy hotel. The room was tiny and we had a view of a brick wall.”

Oct 18, 2007 by Wayne from Salem, SC
Overall Rating: 1
Cleanliness:[4] • Staff:[5] • Location:[9]

• Location is great.
• They had no heat and didn't seem to be bothered that the halls and the room got to 59. Also, the hotel really needs to be renovated it is old.

“James McKinley ran his presidential bid from this hotel and it hasn't been renovated since. The outside is attractive as is the lobby but the very small elevator leading to exposed piping in the grandma wallpapered halls is odd. They had no heat and didn't really seem to mind or want to fix it so our room got down to 59 degrees. You really don't want to stay in this hotel.”

Oct 17, 2007 by Tom from Dublin, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendly, helpful staff.
• Tiny room.

“Clean, well maintained old hotel building in excellent location. Subway station nearby and short walks to prudential center shopping and Boston common. Would definitely stay here again.”

Oct 17, 2007 by Michele B. from Manhattan Beach, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[8]

• Good location.
• No choice about smoking room. Room smelled bad.

“I would stay at this hotel again if I could get a non smoking room. It was a good location for walking in Boston.”

Oct 17, 2007 by John from New Glarus, WI
Overall Rating: 4
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location was nice.
• Bed was hard, room very small, no fan in bathroom, no fridge in room.

“Boston was a great trip; I only wish the room was more comfortable, the bed was hard. Not pillow topped at all. The room was very small, and the bathroom was clean, yet small and without an exhaust fan.”

Oct 17, 2007 by Brian from Mamaroneck, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[7]

• Nothing. I felt I paid way more than you advertised.
• I want my money back. It was misrepresented.

“I feel it completely misrepresented the star quality of the hotel. I was actually embarrassed by the hotel as I had suggested to my girlfriend that we were staying in a very nice place.”

Oct 16, 2007 by Mary from Memphis, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location.
• Expensive for what you get.

“Overall very good.”

Oct 15, 2007 by Jim from Seattle, WA
Overall Rating: 7
Cleanliness:[6] • Staff:[5] • Location:[9]

• Great location.
• Getting ready for major renovation. Old tired building.

“The location was perfect. The hotel itself is quite old and is due for a major renovation beginning Nov. 1st. I would not recommend staying there during the renovation which will last about 6 months.”

Oct 13, 2007 by Jim from Plainview, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Staff was helpful and accommodates us in getting the different room configuration.
• Rooms and bathrooms are dated, although hotel is starting a renovation.

“Great location, but rooms are old (a major renovation starts soon.) Hotel front desk was helpful in getting us a room that could accommodate four of us (my mistake). Bell desk and valet were also helpful, but this isn't a high end hotel experience.”

Oct 9, 2007 by William from North Scituate, RI
Overall Rating: 2
Cleanliness:[7] • Staff:[9] • Location:[7]

• Convenient location.
• Dirty, exceptionally small room.

“I would not recommend this hotel to anyone. Small rooms. 0 amenities. Bring your own soap, shampoo etc. Unless you like using the dispensers.”

Oct 9, 2007 by Jean from Kennett Square, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Quaintness and location.
• View from room.

“Older hotel, probably 100 years old, downtown Boston which is difficult to get hotels at a decent rate. The staff was extremely kind. The elevator was small and old but historic. The staircases were very wide and titanic like with atmosphere.”

Oct 8, 2007 by Julie from Orlando, FL
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[9]

• The location was great for shopping and attractions.
• The staff was rude. We were double lodged, and worn down rooms.

“The staff was rude, an elderly couple walked in on me and my boyfriend, the carpets in the halls were stained, the elevator was so small, my suitcase barely fit. The wallpaper was wearing off and the rooms were awkwardly designed so you could not sit on the toilet without tilting your body. The shower was a closet.”

Oct 8, 2007 by Laurie from Durham, NC
Overall Rating: 0
Cleanliness:[8] • Staff:[9] • Location:[9]

• Friendly staff.
• Only king size or single queen size available, very small rooms.

“Didn't expect to have only one bed in room, small room. Broken lamp in room was fixed quickly on request. Great location and walking to t station and restaurants.”

Oct 7, 2007 by Jean from Huntington, NY
Overall Rating: 5
Cleanliness:[2] • Staff:[4] • Location:[6]

• Closeness to public transportation.
• Bathroom was filthy! Tile grout and edges of floor in bathroom!

“There was a fire on the first floor the night I stayed there. We were out on the sidewalk for several hours. Not once did someone from the hotel come over to update us on the situation. In the service business the customer comes first. I think this was poor management.”

Oct 4, 2007 by Erin from Eact Providence, RI
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[9]

• Large room - great location will be great when renovation is complete.
• A bit run down - but being renovated.

“Staff was helpful. Room was not ready when we checked in so they upgraded us. Room was older, but clean. Great location. Under renovation, will be terrific when complete.”

Oct 4, 2007 by Andrew from Glenside, PA
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[9]

• Old charm.
• Expensive, but nothing updated.

“Good location - relatively cheap when you consider the other hotels in the neighborhood. Old world charm is nice, but doesn't go very far when you're paying a few hundred/night. Despite it being the "budget" hotel in the neighborhood you still is paying a lot of money but bathrooms, door hardware, TV etc. look like they haven't been updated in about 20 years. Also, bed was uncomfortable & bedspread nappy. Location is the only reason to stay at this place.”

Oct 1, 2007 by Kim from Springhill, FL
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[10]

• TV worked.
• Night staff was rude.

“AC did not work, was 90 degrees in the room at 11 pm, told "oh well, have to wait until morning when maintenance comes in" desk staff member refused to call anyone for assistance.”

Sep 28, 2007 by Bonnie from Ronald, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• Staff other than front desk staff was excellent.
• They wanted to charge us extra for a DD over a king bed.

“Hotel was old but very quant. Comfortable but had maintenance problems which were attended to promptly. It seems the hotel is going though a change of ownership and things were in need of attendance. The location was great and our stay was pleasant. After complaining to the desk staff and the revenue manager, they said "their only obligation was to provide a room for two people", period.”

Sep 26, 2007 by Peter from White Plains, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The restaurant and the décor.
• The details of the decor: small flaws need repair.

“This is an excellent classic hotel that needs some upgrading in the details of decor and modern business needs.”

Sep 24, 2007 by Dan from Dunbar, WV
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location and quaintness.
• Small bathroom and poor water supply.

“Stay for only one day but enjoyed it for the most part. In the morning there was no hot water.”

Sep 24, 2007 by John from Mansfield, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[10]

• Location to Hynes Center.
• Cold Shower First Day. Only one ice machine for whole hotel.

“Great Location for people attending an event at the Hynes Center. 2 block walk - almost all indoors if you want it to be.”

Sep 20, 2007 by Sally from Houston, TX
Overall Rating: 4
Cleanliness:[2] • Staff:[8] • Location:[10]

• The location is great!
• Mildew and cracked tiles in shower; torn wallpaper; peeling paint; dim lighting; "running" toilet; poor maintenance.

“Excellent location; helpful staff. Very poor maintenance! Does not rate 3 stars. I have photos to document my complaints and would be willing to send them to you if you want. Let me know.”

Sep 19, 2007 by Kathy from Northville, MI
Overall Rating: 8
Staff:[10] • Location:[10]

• Very good central location for a lot of sites in the area.
• Staying on the 2nd floor you could hear the band in bar which made it hard to sleep.

“A little bit outdated, but they said they are remodeling soon. Very convenient to a lot in Boston. Overall great!”

Sep 19, 2007 by Matt from Portland, ME
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location of the hotel with respect to nightlife.
• Very small rooms.

“Perfect location for staying in Boston for the weekend to see the red sox. Room was a little smaller than most other Boston hotels and the TV was small and old.”

Sep 18, 2007 by Stephen from Nathrop, CO
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[4]

• Staff tried to be helpful.
• Ancient uncomfortable beds, bedding; dirty.

“Would not recommend at any star rating. Terrible hard old beds with 6" mattresses, ripped sheets, ancient discolored bedding, dirtiest rooms I've seen in years, non-functional TV and hair dryer. One undersized elevator for 7 floors of room caused major delays. Really an awful place at any price.”

Sep 18, 2007 by Wendy from Tallahassee, FL
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[10]

• Location and hotel staff.
• Noisy, dirty carpet.

“Great location for seeing the sites around Boston. The staff was helpful and accommodating. The room was very sparsely decorated and small, as was the bathroom. The room appeared clean, but the carpet was in need of replacement. Overall, a good stay, but was surprised this was a 3 star, it should be a 2.5.”

Sep 17, 2007 by Laura from West Hartford, CT
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[9]

• Location was great.
• Room was small, dingy, dark-not the same as internet overview.

“Room was not a three star room. Carpet was old and dirty, wallpaper old and dirty, bathroom was old and dirty (get the idea?) Had to put towels on the floor to walk barefoot and feel comfortable. Internet picks not at all representatives. One old, small. Slow elevator. Staff was however friendly and accommodating.”

Sep 17, 2007 by Frederic from Cambridge, MA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location.
• At this stage this hotel is far from being a 3 star+ hotel

“A serious renovation plan needs to be carried out.”

Sep 17, 2007 by Wayne from Moscow, ID
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Excellent staff, good location.
• I had asked for a non-smoking room, but the room was obviously a smoking room, complete with ashtray.

“Excellent quality for the price. Very friendly and helpful staff. Good location.”

Sep 15, 2007 by Amy from Spring Hill, KS
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[8]

• Location was great.
• Decor is way outdated.

“The hotel was in a fantastic location to shopping and especially to Fen way Park. The staff gave us a different room when we requested it which was a great change. The hotel is very old which is great for history but it is in much need of a make-over, which I do believe is in the process or about to begin. That will definitely make it better and I would stay there again when the changes have taken place. The hotel does need its restaurants to be open all day rather than the limited hours that it has. That was a bad thing for my husband and me. We had to eat elsewhere due to the hours of operation.”

Sep 13, 2007 by April from Portland, ME
Overall Rating: 4
Cleanliness:[3] • Staff:[3] • Location:[10]

• Location was great.
• Could not get a room with two beds, bathroom was dirty.

“Great location. Rooms and bathrooms are old and need updating and a good cleaning. It had very basic accommodations and very limited amenities. No parking or gym for guests.”

Sep 12, 2007 by Gayla from Clayton, NC
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location, easy access to Subway.
• linens we rough, bed was hard, pillows were flat.

“While the location was great with easy access to Boston's subway and Copley Square the room lacked some of the nicer things I expect in a 3 star hotel. The room and bathroom were very small. The linens were thin and not comfortable, the blanket on the bed felt like sandpaper and the extra blanket in the closet had a hole in it. The pillows were flat and worn out. The doors, when left to close on their own, slammed very loudly, especially noticeable in the mornings when the maids were in and out of the rooms. Had I paid rack rate, I would have been furious.”

Sep 8, 2007 by Maria from Vallejo, CA
Overall Rating: 4
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location-easy access to restaurants, shops, and public transportation.
• Room very small. Toilet in direct view as pillow where one sleeps and only few feet away. Shower/tub hard to get to; door in way; tight squeeze to close

“Room presentation was disappointing. Shower/tub in bathroom almost impossible to get to because door is in the way and edge of door up against sink and toilet edge. I am a very small and slim person and I had a hard time maneuvering to get to tub. Housing was staff very clean and efficient. Sheets and towels were ample and clean. However, front desk staff a bit snooty and judgmental. Original request was a room with 1 king-sized bed but instead got assigned to room with 1 queen (I had arrived 3 hours before check-in time and was told my room with king bed was not yet ready and would be called on cell phone when ready, but when I had returned after hotel called me, the room they gave me was not the bed size I had requested. This I found out upon entering my room. Was too tired to go back to lobby to complain (which is probably what they anticipated and hoped would happen).”

Sep 7, 2007 by Barbara from Middleton, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location, reasonable price, character, and friendly staff.
• Lack of exercise equipment.

“Highly recommend. Good location, close to restaurants and sights, quiet internal courtyard. Rooms average size--we liked the fact that this was an older hotel renovated to keep its charming character. We'll stay there again.”

Sep 6, 2007 by Giovanna from Stamford, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[10]

• Staff was very pleasant and helpful.
• Room is tired and small, pillows hard and flat.

“When we arrived at the hotel (Aug 31), we were informed that we had been given a king size bed. I explained that I had requested two double beds and that I was traveling with my mother etc. They informed me that they could accommodate two double beds for an extra $40 a night! Highway robbery! Usually, requesting a king would be considered an upgrade, not two double beds! I tried explaining that my request was confirmed from three weeks prior and I was not told of this "hotel policy" but they wouldn't budge. Overall, the staff was great. But this "policy" is ludicrous!”