User Reviews for The Colonnade Hotel

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Aug 31, 2009 by Carole from Syracuse,NY
Overall Rating: 8

• Friendly helpful bellstaff
• TOTALLY INACCESSIBLE POOL

“Hotel was incredibly convenient right off the thruway and in the middle of many opportunities for visiting. Hotel staff was great except they did not see how easy it would have been to accommodate a person with their pool....when I called they said it was accessible but not with ladders and no steps. The room was small but accessible. The bathrooms were great!”

Aug 11, 2009 by Theresa from Nevada City,CA
Overall Rating: 8

• Location, comfortable beds, clean.
• Noisy neighbors - hotel staff did not assist in quieting down.

“Beautiful hotel with great staff. Only complaint - thin walls, noisy neighbors - we contacted the front desk, yet no one ever asked our neighbors to quiet down.”

Aug 9, 2009 by Laura from Harrison,NY
Overall Rating: 10

• Nice accommodations, comfortable bed and very clean.

“We have stayed at the Colonnade many times because of the hotel itself and it's location in Boston.”

Apr 27, 2009 by John from Anchorage,AK
Overall Rating: 0

• The hotel staff was great. Very friendly. The rooms were upscale.
• The toilet was dirty when we first checked in, but housekeeping was good there after.

“The room was very nice. Bed was comfortable. Well located near shopping, and the Boston attractions. We stayed there while running the Boston Marathon. Food was good in La Brasserie.”

Apr 27, 2009 by Jo Ann from Brooklyn,NY
Overall Rating: 10

• Colonnade was fabulous - wonderful and accommodating.

“It was pure luxury.”

Apr 3, 2009 by Jackson from Providence
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms are big and the flat screen TV's are in HD.
• NA.

“This is my first time to Boston and I don't think I'd bother trying anyplace else on my next trip. Right in the heart of town in the back bay of the city.”

Nov 1, 2008 by Julia
Overall Rating: 9

• Comfortable and attractive room with helpful service.
• Gym was dismal.

“Great location, attractive room with all the business needs to make you operate flawlessly.”

Oct 15, 2008 by Al
Overall Rating: 9

• Clean, modern, across from mall and many restaurants.
• Could have been a little closer to Downtown, but it was a great hotel.

“Only stayed 1 night, but we enjoyed it. We would definitely stay there again. Very clean, modern and friendly.”

Sep 4, 2008 by
Overall Rating: 7

• Very nice room. Good location.

“I will recommend this hotel.”

Sep 3, 2008 by Lisa from Ithaca, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Room decor and bath was excellent, especially walk-in shower.
• Desk help was not that friendly. All business.

“Excellent location. Excellent room. Self-park garage with elevator access into the hotel is exceedingly convenient.”

Sep 3, 2008 by Beth from Libertyville, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean and comfortable.
• I don't care for modern decor.

“My family enjoyed a long weekend in Boston. The hotel was in walking distance to Fen way and Quincy market. Granted we like to walk and it's a great walking city. The hotel was very clean and the beds some of the most comfortable I've ever slept in. It was also quiet. The rooftop bar was spectacular.”

Aug 4, 2008 by Richard from Falmouth, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• I would have liked to check in prior to 1 PM.

“My wife and I had a wonderful time at this property. The location was right across from the Prudential Center and there was a green line station right at the door of the hotel. The room was excellent with a wonderful bed and high quality linens. The workout room and roof top pool were a nice touch. I was very please with the entire experience.”

Aug 2, 2008 by Caroline from East Williston, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The pool on the roof.
• The parking.

“It was clean and sophisticated with modern decor.”

Jul 31, 2008 by Teela from St. Louis, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the service and the atmosphere of the hotel.

“The service was great and helped with questions about transportation and places to see. When we first arrived we had a problem with our toilet running, after a call to the front desk a repair man came right up and fixed it within ten minutes of our call. That's service! The hotel itself was very beautiful and elegant. We definitely got our money's worth. The hotel is located in a great spot. It's not to far from area attractions and the Subway is right next to the hotel. If you need a taxi the bell hop is right there to assist you. Overall this hotel was worth every penny and exceeded my expectations. I would definitely go back and refer this hotel to a friend.”

Jul 21, 2008 by Connie from Temple, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• I loved the flat screen TV, the shampoo and the soft fluffy bed.
• There was very little bathroom counter top space.

“I was very comfortable and felt safe at this hotel. I was located very close to the Hynes Convention Center where I was attending a conference.”

Jul 12, 2008 by Tiffany from Villa Park, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful and very clean. In a very nice neighborhood.
• Pool closes early and is very small.

“Wonderful hotel in Boston. The hotel is in a very nice neighborhood with a mall across the street. It is very clean and has beautiful rooms. The only complaint I have is that the pool closed early, at 8 pm and it was a very small pool.”

Jul 11, 2008 by Robin from Atlanta, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Good location and beautiful modern rooms with hi-tech amenities.
• The modern chairs in the room were not comfortable.

“The Colonnade Hotel was great! We were traveling with our teenagers and were able to get two rooms for a very reasonable rate. The front desk personnel were very accommodating and let us check in early. The rooms have been recently renovated and the beds are very comfortable. We enjoyed the plasma TVs, mp3 player/clock radio and new coffee maker. The hotel is close to shopping, dining, and the subway. The roof top pool is nice and we had a great breakfast in the bistro downstairs. We would definitely stay there again!”

Jul 11, 2008 by Mark from Gainesville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, modern, comfortable with excellent staff.
• There was nothing that I didn't like.

“Excellent place to stay. Friendly and accommodating staff. Very modern decor. Rooftop pool is great fun. Overall terrific stay.”

Jul 11, 2008 by Emilio from Desoto, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Desk personnel not good at replying messages to concierge and bellman.

“The convenience of this hotel to the T train was superb. Having the ability to come and go safely throughout town is a big plus. Its proximity to other venues in Boston makes it the ideal place to lodge. Malls, trains, Duck Tours, etc. Thanks for a great experience.”

Jul 10, 2008 by Reza from Matawan, NJ
Overall Rating: 6
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Room & Bathroom is very small. Bathroom door lock can get stuck & trap you.

“Copley Square is an excellent location to stay in Boston. However, this hotel does not have any ambiance. The lobby is very small and not a place to socialize. It is only good for checking in and out. The rooms and bathrooms are very small. If you lock the bathroom door, which is a sliding door, the lock can get stuck and you can be trapped in the bathroom, which can be very scary. TV reception is poor, which makes the large flat screen TV's in the rooms seem like a waste. Overall, there are better places to stay in Copley Square.”

Jul 9, 2008 by John from Haverhill, MA
Overall Rating: 8
Cleanliness:[4] • Staff:[8] • Location:[8]

• Rooftop pool was excellent.
• The coffee mugs were wiped out not washed.

“Great location, very comfortable with a great view.”

Jul 7, 2008 by Kay from Dallas, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• I liked the linens and the comfortable bed.
• The bathroom was nice with fresh fluffy, new towels, but small. I wish it had a small refrigerator.

“I like that the Subway stop was right outside the door so you could easily get anywhere. The linens were fresh and new. The view was lovely and the restaurant was very good. I felt very safe. The staff was ready to answer any questions and very helpful. The doorman was very nice!”

1 of 1 people found this review helpful.

Jun 27, 2008 by Elaine from Tallahassee, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• Comfy bed, big windows, great flat-screen, newly remodeled bath.
• Took a long time to check in; paper thin walls to hallway, Uncomfy chairs.

“Colonnade was a steal at the price. Newly refurbished, very luxer with nice amenities, it's perfect for a couple looking to get away. The housekeeping staff was fairly loud in the hallways in the morning, though, and the soundproofing could have been much better. My attempts to sleep in were thwarted.”

Jun 9, 2008 by Sarah W. from Bronx, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Big gym-lots of cardio machines.
• Gym doesn't open until 6 am.

“Nicely renovated!”

Jun 9, 2008 by Kristen from Manchester, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Phenomenal experience; professional, courteous, tremendously accommodating service and aesthetically pleasing dcor.
• Feather pillows were very uncomfortable and so was the room temperature; very warm.

“NA.”

Jun 9, 2008 by Sally from Westport, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautifully renovated, nicely appointed. Friendly staff.
• Not a thing.

“The Colonnade has come a long way. It is beautifully renovated. Clean, modern, comfortable. It is a 4 star plus.”

Jun 4, 2008 by Paul from Canton, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Nicely renovated, very convenient location.
• Not truly air conditioned -- cool air pumped into the room but didn't cool it off. Also noisy.

“Nicely renovated hotel in a very convenient location. Still showed some of its old bones (lack of true air conditioning, thin walls that let me hear everything next door), but happy.”

May 30, 2008 by Chris from Tampa, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Great location and size.
• The air conditioning was a major issue throughout all of the hotel rooms-they didn't fix it until day 2 of 3.

“Great location and room but lacks attention do guests needs. We had to change rooms due to poor air conditioning and they made no apologies about the inconvenience. The issue was still present in the new room and we spoke to other guests and they were actually changing hotels due to the poor air conditioning. It was finally fixed over 1/2 way through our stay. We spoke to the hotel managers several times about fixing the issue and they couldn't deliver.”

May 28, 2008 by Nick from Narragansett, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Completely satisfied.
• Nothing.

“Outstanding in every respect. Roof top pool and bar deserve special consideration!”

May 27, 2008 by Samuel from Pittsburgh, PA
Overall Rating: 2
Cleanliness:[10] • Staff:[1] • Location:[10]

• Good location, clean room.
• Bad staff's service.

“Overall hotel itself was quite good, very clean and luxury. Also its location is awesome, just outside train station is located (Prudential Station). But the staff including manager was not friendly and helpful to its guest.”

0 of 1 people found this review helpful.

May 17, 2008 by Samantha from Boston, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• I liked the modern style and decor mixed with old world charm.
• The lack of renovation details in the room, not the best paint job, peeling wallpaper etc.

“Loved it! Restaurant was nice, gym was nice my view was wonderful and the surrounding shops and restaurant also made the hotel in a perfect location to visit Boston. I was a week early on the pool.”

May 7, 2008 by Jennifer P. from Chelmsford, MA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• Very comfortable bed, nice view, easy walk to area attractions.
• In the early morning could hear running water coming down from the rooms above. Shower was very unpleasant, so much pressure it hurt, no way to adjust.

“I wouldn't stay there again, but overall it wasn't bad.”

May 2, 2008 by Jessica from Edinburg, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The price for the location and friendly staff.
• Pool was closed for the season.

“I would recommend this hotel to anyone traveling to Boston who needed to stay the Hynes Convention Center. The train stop was right in front of the hotel and it was a $1.70 to get to the airport from the hotel via train and same getting there. Thanks for making my first time using you all a great experience.”

Apr 29, 2008 by Jeff from Belle Mead, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The concierge was very helpful and friendly.
• Parking was expensive.

“It is in a great location right across from the prudential building. The concierge was friendly and very helpful. The rooms were nice with little extras like a single cup coffee maker and a big flat screen TV.”

Apr 27, 2008 by James from Bellaire, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[9]

• Location, room furnishings.
• I considered the hotel a quality 3-star not a 4-star.

“Nice rooms.”

Apr 25, 2008 by Zoot from Exton, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[8]

• Modern room amenities.
• Walls paper thin, not attentive to cleaning.

“Not bad, but not four star either. The room was clean and neat but the next morning my in room coffee maker had not been cleaned and my shampoo and soap not refilled. When I asked about a cafe for breakfast the staff and manager didn't know of anyplace in historic Boston expect for Starbucks. The concierge however, was helpful and knowledgeable, just overworked. Room not ready at 2:30, said they would call me. They did, at 5:30.”

Apr 13, 2008 by Mahin from New York, NY
Overall Rating: 1
Cleanliness:[9] • Staff:[2] • Location:[7]

• Overall style.
• Service, climate control.

“Rooms were clearly newly renovated and looked nice. Comfortable beds as well. Not much else is good however: Construction and renovations continue with no notification when you are making a reservation. Service is awful. Front desk manager is very junior and not experienced. Climate control does not work properly. Our room was pinned at 75 degrees during the night. Not good sleeping temp. They moved us after we complained about temp and noise to a room that was even more noisy! Hotel tried to make amends by buying us dinner at Brasserie Jo, nice gesture but not nearly enough especially since the restaurant is just ok. I left very disappointed and will never return.”

0 of 1 people found this review helpful.

Mar 24, 2008 by Alan from Dana Point, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• European charm. Nice room for the working man.
• It was located in crappy weather.

“A great European feel right in Copley Square. Joe's is an excellent restaurant with a French feel.”

1 of 1 people found this review helpful.

May 2, 2006 by John from Los Angeles
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location Gym Staff and Pool are best features.
• Can be pricey.

“Great hotel in a terrific location. Walking distance to Fen way Park. Across from the largest mall in Boston. Great Gym. Awesome staff who were so nice. Felt like a bed and breakfast. This is our new favorite hotel in Boston. Loved the rooms. Small TVs but big room with nice robes and great views. Highly recommend.”

1 of 1 people found this review helpful.

Dec 4, 2005 by CookieMonster from New York
Overall Rating: 5
Cleanliness:[6] • Staff:[1] • Location:[8]

• Good location.
• Hotel staff needs serious training. Facilities need to be updated.

“The rooms were small and dark, the bathroom was not updated, the bed linens were old and scratchy, and the hotel staff had no respect for their guests.



In regards to my personal experience, no one offered to help me carry my luggage from the taxi to the reception desk when I arrived. The doorman didn't even open the door for me or for other guests! I've booked other 4 star hotels via the internet and have always been assigned a decent room, but the reception staff at this place immediately assumed that I was a cheapie because of that and the fact that I was not dressed in business attire when I arrived. They decided to assign me a room for handicapped people with a hard to use shower. Absolutely ridiculous! From my room I could hear doors being slammed from other guests as they walked down the hall. It was an absolutely dreadful experience and the hotel staff had no regard for their guests at all. I would not recommend this hotel to anyone.”

0 of 1 people found this review helpful.

Jun 4, 2005 by Wendi from Maine
Overall Rating: 5
Staff:[7] • Location:[10]

• This hotel is in an ideal location
• This hotel is no where near as nice as the other 4 star hotels in the area.

“This hotel is in an ideal location, but it not as nice as many of the hotels in the area. I would rate this hotel 2 1/2 stars. If I had paid full price I would have been very disappointed.”

Oct 4, 2004 by Lawrence L. from New York, NY
Overall Rating: 8

“Nice and clean, out of the downtown area.”

Sep 20, 2004 by Christiane B. from Tucker, GA
Overall Rating: 8

“The Colonnade's location is excellent. T rail is directly in front of the entrance. Walk to Fen way. Lots of places to eat (and shop) at Prudential Center across the street. Limitation: not even a coffee shop or machines or coffee in room on site- food/drink restricted to an expensive rather formal restaurant and a hotel mini-bar.”

Sep 20, 2004 by John M. from Sharpsburg, GA
Overall Rating: 5

“The room was the problem. It was a 2-star room in a supposedly 4-star hotel. Plumbing was problematic, could not find an outlet for the iron (had to fish a power strip from under the bed), the carpet and bed were not nice, and there was no coffee maker which I appreciate in the morning. I would have had one at a Hampton Inn or something like that at a much lower class of hotel.”

Sep 20, 2004 by Patricia C. from Holden, ME
Overall Rating: 9

“I liked the Colonnade in Boston for the convenient location to the Prudential Center and other area shopping. I also liked going outside and to the Boston T subway within a minute walking distance. The hotel staff was courteous, friendly and the concierge was especially helpful with directions and maps. The only problem I had was there were no bath towels for showers. I had to call the desk twice, once at night and then again in the morning to request towels which were promptly brought to my room. Other than that everything went well and I would stay again at the Colonnade.”

Sep 19, 2004 by Kathleen K. from Bethel, CT
Overall Rating: 10

“We enjoyed our stay. The hotel was close to many great restaurants, shopping and historic sights. Boston is fun!”

Sep 18, 2004 by Bob Z. from Cupertino, CA
Overall Rating: 7

“Service and amenities were good, but a little below what I expected. The alarm clock didn't work and was replaced after I called maintenance. A light bulb was burned out and was replaced after I called maintenance. The maid service didn't clean the room one day until I called, and I didn't receive a newspaper on 2 out of 3 mornings.”

Sep 18, 2004 by Margaret O. from North Woodstock, NH
Overall Rating: 5

“We loved the location of the Colonnade. We were able to walk everywhere from Fen way Park to shopping at the Prudential center and Newbury Street. The hotel was very clean and well kept with a polite, efficient staff. The hotel did not offer valet parking. However; the parking garage was adjoining and very easy to get to. The morning we were departing they began drilling in the room next door, extremely early in the morning, waking us up. When we asked them to stop they did for a few minutes and then resumed drilling shortly after. When we complained at the desk, they did not seem to know anything about it. Overall, I thought the hotel was just o.k.”

Sep 14, 2004 by Patricia G. from Adams, MA
Overall Rating: 9

“We stayed at the Colonnade Hotel in Boston and it met all our expectations that we needed. We were there for the Jimmy Buffet concert at Fenway, and with the help from the staff at the hotel, the provided both written and verbal directions along with their own recommendation as to how we could get back and fourth. I highly recommend this hotel. It was also very easy to get to from the Mass. Pike.”

Sep 13, 2004 by Karen M. from Coral Springs, FL
Overall Rating: 3

“The hotel had construction work going on all day starting early in the morning. When you called to make a complaint they were pretty nasty. I would never stay there again or would I recommend the hotel. POOR customer service.”