User Reviews for Hilton Boston Back Bay

Research User Reviews for Hilton Boston Back Bay (1-20 of 231)

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Nov 30, 2009 by Sophie from Blainville,Canada
Overall Rating: 7

• Great location, great staff, and 3.5 star hotel.
• No valet or staff opening doors outside of the hotel.

“Got in late at 10:30 pm. Had no trouble checking in at the hotel. Friendly staff. Reception was cleaned and neat. Asked some questions to concierge. Was knowledgeable but not overly friendly. Room size was OK. Clean but a bit dated. Ordered room service. Pricey but food was OK.”

Nov 27, 2009 by Paul from Alpharetta,GA
Overall Rating: 7

• Location.
• Air conditioning system was poor.

“Great location, great staff, but the rooms climate control was poor and unresponsive.”

Oct 28, 2009 by Eric from Chicago,IL
Overall Rating: 7

• I liked the location.
• The exterior and lobby.

“The room was clean and the beds were very comfortable. Although the lobby is small and spartan, and the exterior of the building is not attractive, I was not there to hang out at the hotel, so I didn't mind those things. It also has a nice pool and work out area.”

Sep 26, 2009 by Melissa from Elmhurst,IL
Overall Rating: 10

• it was excellent!! the beds were amazing!
• Really nothing!

“It was clean, big rooms, and the bed was great!”

Sep 14, 2009 by Josh from Madison,CT
Overall Rating: 8

• The woman who checked me in was stellar - efficient, warm, welcoming, exemplary staff member.
• The gentleman at the hotel entry at parking garage was distracted, ignored me for several minutes – frustrating.

“Completely satisfied with my experience - for the price I got through Priceline, totally happy. I would recommend exit signs more prominently in the parking garage, and perhaps the addition of some pleasant and colorful sign age in the parking garage that makes you feel more welcome and guides you to the elevators. The hotel is so pleasant and the self-parking as the only option is dreary.”

Sep 10, 2009 by Lisa from Rochester,NY
Overall Rating: 6

• Conveniently located clean hotel.
• Hotel pool was unavailable part of Labor Day weekend and the pool was the reason we picked the hotel.

“Nice hotel; dining options limited. Probably not the best hotel for kids.”

Sep 9, 2009 by Janice from Richmond Hill,Canada
Overall Rating: 8

• Helpful professional staff at the front desk. Very prompt response from housekeeping staff as well.
• Beds are a bit small and decor is a bit dated.

“For the location and the price from Priceline, it is good value for money if you are not too concerned with latest decor or size of beds. Staff was very helpful and friendly. Would stay again.”

Sep 9, 2009 by Barbara from Suamico,WI
Overall Rating: 7

• Friendly staff.
• Moderate cleanliness.

“For the price, It meets expectations. If you need to get to the airport, plan at least an hour for the short trip. Nice to have the complimentary breakfast, but everything tastes the same. The bread had no flavor to it. Coffee is OK. Bar was accommodating , providing opening for a brought in bottle of wine and glasses for the room. Beds fairly comfortable.”

Sep 8, 2009 by Ruth from Wellington,CO
Overall Rating: 10

• Location, location, location!

“Great hotel and staff!”

Sep 3, 2009 by Julie from Colleyville,TX
Overall Rating: 10

• location location location!
• I can't think of anything I didn't like!

“This hotel was wonderful. Every member of the staff from the front desk to the bellmen to the housekeeping staff that I came in contact with, was amazing. Customer service is obviously stressed in their training. It showed! I ordered a pizza from room service - excellent! And the price was very reasonable. Excellent stay!”

Sep 2, 2009 by Michelle from Scarsdale,NY
Overall Rating: 10

• Very comfortable and updated atmosphere.
• Nothing.

“My very first experience at the Hilton was great. I've also stayed at the Boston Park Plaza, but liked the atmosphere at the Hilton as well as the room much better. Very relaxing.”

Sep 2, 2009 by Alice from Sacramento,CA
Overall Rating: 10

• Location was perfect and I liked the spa feel of the decor.
• Parking was too expensive.

“The Hilton was the perfect location for me to accompany my daughter to her new college, The Boston Conservatory. The staff was friendly and helpful, the room was perfectly clean and quiet, and we had a great view of the Christian Science Church dome.”

Aug 27, 2009 by Steve from Fall River,Canada
Overall Rating: 7

• Location.
• My two rooms were not together.

“Parking was expensive $37 a night, booked two rooms they put us on different floors.”

Aug 21, 2009 by David from Lr. Sackville,Canada
Overall Rating: 10

• Near all attractions, clean, friendly.
• The elevators were slow and one was not working

“We felt comfortable & relaxed in this hotel. The rooms were spacious and the beds were very comfortable. All activities were close by and we felt safe walking in the neighbourhood.”

Aug 11, 2009 by Rick from Barton,VT
Overall Rating: 10

• Location and quality.

“This is a great, centrally located hotel for both business and pleasure travelers.”

Aug 11, 2009 by Karen from Franklin Square,NY
Overall Rating: 8

• Location.

“Very nice overall. We were put on floor with pool and gym, so a lot of traffic outside our door. View of roof, nothing else. But the room was fine.”

Aug 9, 2009 by from Baton Rouge,LA
Overall Rating: 9

• Price.
• Small hotel room.

“Small bathroom, small hotel room just like other hotels in downtown Boston.”

Aug 7, 2009 by Yoshimi from Madison,WI
Overall Rating: 9

• Location, hotel stuff.
• Too cold in public/reception area, cleaning stuff comes too many times before checkout time.

“In general, I am satisfied with the hotel/its location. Receptionist stuff was friendly/helpful.”

Aug 1, 2009 by Anthony from Providence,RI
Overall Rating: 10

• Close to everything, big rooms, great views, great staff and
  nice atmosphere, 24hr pool service.
• The pool was small.

“Great place, in the middle of everywhere you need and want to be.”

Jul 28, 2009 by Teresa from Welland,Canada
Overall Rating: 10

• Location, quality for price, up scale.
• Dining room - okay - had vegan with me - nothing on menu for them and parking price seemed quite high.

“Great location, close to shopping, downtown, Commons. Excellent service - just a great holiday. Very clean pool and hot tub area.”

Jul 10, 2009 by Balaji from Randolph,NJ
Overall Rating: 10

• Facility.

“Great value for the priceline price.”

Jun 15, 2009 by Shawn from Auburn,ME
Overall Rating: 9

• The hotel was close to Fenway Park.
• Parking was expensive.

“The hotel was of high quality and provided a location right in the middle of Boston. It was relatively easy to get in and out of the city. Staff at the hotel was pleasant. We had a comfortable night.”

Jun 9, 2009 by K from Boston,MA
Overall Rating: 8

“Front desk rep was wonderful, he accomodated all my request.”

May 26, 2009 by Mike from Modesto,CA
Overall Rating: 2

• Front Desk Staff was very friendly.
• The pool patio was unsafe and prices of food were too high.

“The hotel was great but my girlfriend broke her toe on a threshold that was not marked at all. We told the Hotel staff they needed to fix that. Someone could be seriously hurt. We had to finish our vacation with her in lots of pain. We were having to make lots of adjustments to our plans. I was not happy. They made no attempt to help us.”

May 25, 2009 by Billie-Jo from Burlington,Canada
Overall Rating: 10

• Loved everything about this hotel, esp the location!
• No complaints.

“Loved it!”

May 7, 2009 by Gerad from Staten Island,NY
Overall Rating: 9

• Location,
  close to the prudential center.
• White bed
  
  sped had a slight
  dirty area.

“N/A.”

May 3, 2009 by Cynthia from Sanbornton,NH
Overall Rating: 9

• Clean, with responsive staff.
• Not enough convenient outlets in the room, they should invest in an outlet strip for under the desk!

“While the reception staff was friendly and responsive, there didn't really seem to be much of a lobby/social center to this hotel, aside from a little snack bar (only open until 9:00 pm, I believe) and television lounge. However, I didn't go to the Hilton to socialize or eat, it was just a little different feeling; more express hotel. Boston offers so many great options for eating, I may not have eaten there anyway. Overall, excellent cleanliness and air quality, and I'm persnickety!”

Mar 5, 2009 by Angela from Newport News,VA
Overall Rating: 9

• Walking distance to T and restaurants, helpful staff, fantastic room with view, flat screen TV, real coffee cups and creamer, big towels.

“I would love to stay there again!”

Mar 4, 2009 by Mark from Long Grove,IL
Overall Rating: 10

• Well maintained, nicely renovated lobby with free wireless internet and
  for complimentary workstations.

“Very comfortable and attractive rooms and lobby, nice health club and friendly attentive staff. We would definitely stay here again.”

Feb 26, 2009 by Ellen from Freeport,ME
Overall Rating: 8

• It had a cafe that provided easy internet access and inexpensive food items. Excellent fitness center.
• We were located near the elevator so there was some late night noise that disturbed us.

“Well located hotel with nice rooms and good amenities. The fitness room was top-notch although it would have been nice if headphones were available for loan so that individuals could listen to the TV/radio in the equipment. (Could only purchase headphones) The staff were friendly and helpful and the rooms well appointed.”

Feb 23, 2009 by Rich from West Roxbury,MA
Overall Rating: 4

• Location.
• Price for parking.

“The room was very nice however the clock radio did not work nor did the heating/air conditioning. The bathroom was tiny and minimal. they charged $35 for parking which was higher than the garage next door. I was very disappointed.”

Dec 26, 2008 by Nancy from Wellfleet,MA
Overall Rating: 10

• A
  beautiful hotel.
• Valet broke our window in our new car.

“Great hotel, great location, beautiful place.”

Dec 16, 2008 by John from Marstons Mills,MA
Overall Rating: 10

• Large bedroom, nice pool/spa, great location.

“Hotel is within walking distance of most downtown attractions. Hotel is clean with up to date large bedrooms and a nice health club and pool. Great restaurants and shopping close by.”

Nov 20, 2008 by Dan from San Diego,CA
Overall Rating: 10

• Gave us a free upgrade when they heard we were celebrating a proposal.
• Room service knocked on the door at 8AM.

“This hotel was very comfortable and conveniently located in Boston's Back Bay, with quick access to pubic transit and plenty of fun activities. The staff was more than helpful, giving us a free upgrade (to a slightly nicer corner room with a nicer view) when they learned that we were celebrating our engagement. I would highly recommend the hotel.”

Nov 14, 2008 by Scott from Lower Sackville,Canada
Overall Rating: 9

• Conveniently located to subway.
• Parking was expensive.

“Staff was very friendly, nice clean rooms. The only down side is that parking was $35 for overnight and we were there less than 18 hours! Overall it was great stay.
”

Nov 8, 2008 by
Overall Rating: 8

• I prefer the dining options were cheaper and a fridge would be very helpful.

“Good location, clean, convenient. Friendly staff. I personally like hotels to have fridge, and possibly microwave, but this one did not. The room and bathroom were roomy and appropriate. Internet connection was sometimes not as fast as it should be. No cable option, only wireless which is a minus.”

Nov 6, 2008 by
Overall Rating: 4

• The location is decent close to most attractions in Boston.
• Concierge was terrible; limited hours and no help.

“Valet parking is a pain and the attendants were not that great. The concierge was poor not helpful at all and not even available on Monday as we were told they are off on Mondays. Room was just ok nothing great. For a business traveler I guess this hotel is fine I walked through the Sheraton across the way and it was much nicer.”

Nov 4, 2008 by Rahul
Overall Rating: 9

• Location and comfort.

“Had an excellent time at the hotel. Easy access to shopping and good restaurants. Beautiful view of Boston. Extremely satisfied.”

Nov 2, 2008 by John
Overall Rating: 10

• Rooms have all the modern amenities that a traveler wants in this type of hotel.

“The staff was very attentive and the rooms were very modern with amenities that you expect from the Hilton Hotel. If you are in the Boston area I would highly recommend this hotel.”

Oct 29, 2008 by Ken
Overall Rating: 10

• The staff was extremely courteous and accommodating. They allowed us to check in early, and gave us a choice of rooms. Everyone was professional.

“A great place for business or pleasure travel. The staff is super friendly and accommodating, and the rooms are clean and well-appointed. The location is ideal, near great restaurants, shopping, and museums. Highly recommended.”

Oct 27, 2008 by
Overall Rating: 9

• Location, friendly staff, view of Boston.
• Nothing.

“It was a great experience! The hotel was very beautiful. The staff was very friendly and helpful. Our car needed a jump and they helped without a question or concern. The decor and cleanliness was impressive. The view of the city was an added bonus. We were near so many local restaurants. It was wonderful!”

Oct 15, 2008 by BostonRedSoxFan
Overall Rating: 7

• Convenience to local attractions.
• Cafe down in the lobby closed too early and room service should be 24 hours.

“The hotel was really convenient and close to all major attractions. I liked that the hotel looked really upscale with
3 stars. The hotel employees were friendly.”

Oct 13, 2008 by Roger
Overall Rating: 9

• Low price.
• Smoke odor in room.

“Good location, good view, convenient on-line computers in public areas, king-size bed.”

Oct 4, 2008 by William
Overall Rating: 10

• Clean, convenient, friendly staff and
  many nice things to say about it.

“The Hilton Back Bay is perfectly located just off the Mass Pike at the Prudential Center and not far from Copley Place. Very large and clean room, friendly and efficient staff, easy parking right at the hotel and within walking distance of Fenway Park, Boylston Street, and the T can take you anywhere else. Plenty of restaurants and cafes in the area as well.”

Sep 29, 2008 by Chris
Overall Rating: 9

• Good location.

“Clean and friendly.”

Sep 14, 2008 by Gail from Sanford, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The view from our room was great. Bath and shower was big enough for two people. king bed was comfortable too.
• It was a bit far from the Theater District.

“It was a great value for Boston.”

Sep 11, 2008 by Maria from Philadelphia, PA
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[10]

• Great location.
• Unexpected parking fee.

“The room was clean and comfortable and the location was ideal - close to restaurants, shopping, and a bowling alley. However, we were charged $35 per day for parking at the hotel parking garage. We also had a problem with the phone in the room ringing repeatedly in the middle of the night.”

Sep 11, 2008 by Adel D. from Port Arthur, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Staff is very friendly and helpful.
• The room faced an parking garage, terrible view.

“Excellent location for walking around the Back Bay area of Boston.”

Sep 9, 2008 by Joan from New York, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• Cramped lobby.

“Standard business hotel.”

Sep 5, 2008 by Bill from Dover, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Locale and staff.
• Balcony had no chairs.

“Great locale, clean, pleasant & knowledgeable staff. Very helpful with local info. Wouldn't bother to get balcony room again. No chairs outside, had envisioned morning coffee outside. Parking is an extra $35.”