User Reviews for Hyatt Regency Cambridge

Research User Reviews for Hyatt Regency Cambridge (21-40 of 1094)

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Aug 19, 2008 by Brad from Lincoln, NE
Overall Rating: 6
Cleanliness:[6] • Location:[3]

• The balcony room I upgraded to.
• It's location. Far from anything including shops and transportation.

“I wouldn't recommend staying here without a car. I took the bus to/from the Subway station which was fine, if not time consuming. I walked over the BU bridge to the green line in order to get to the North End and downtown. When it wasn't raining, this was terribly pleasant.”

Aug 18, 2008 by Patrick from Naples, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The view of the river and Boston skyline.
• The price of the breakfast was crazy expensive!

“Refer to questions 1 through 15!”

Aug 18, 2008 by Brian from Barrington, IL
Overall Rating: 0
Cleanliness:[8] • Staff:[4] • Location:[8]

• Nothing.
• No hot tub, expensive parking for the area, expensive Internet access.

“While the room was cheap everything else was way above local prices in the area. Parking Internet and they were more concerned with the business conference than us. Never got a firm answer to if they had a shuttle or not. We would not stay there again.”

Aug 18, 2008 by Jon from Topsham, ME
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• King bed.
• View from room was restricted by function tent.

“Worth the price. Great location.”

Aug 17, 2008 by Mare from Imperial, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[8]

• Secure parking lot in urban setting.
• Process to walk out of lot after hours was inconvenient.

“NA.”

Aug 15, 2008 by Francis from Moorestown, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Reasonably good restaurant.
• Difficult to access by public transportation.

“Hotel needs renovation soon - was good in 70's and 80's.”

Aug 14, 2008 by Brian from Madison, WI
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[6]

• Glass elevators.
• 35 dollar a day parking, room service never arrived, poor English skills of front desk staff.

“This seems like a hotel that was very nice 15 years ago. The staff was mostly helpful but somehow didn't really seem happy. And I couldn't understand them on the phone or in person and they seemed not to understand me either - as though I was in a foreign country. Service was marginal, the hotel is not near the subway, parking is super expensive (even for Boston) and the courtesy shuttle that takes you to the mall doesn't pick up (except if it happens to be there when you want to leave, but it is unmarked so who would know) so you have to taxi back to the hotel. By way of comparison, we stayed at the Cambridge Marriott the week before and it was great: Right at the Subway stop, cheaper parking, better restaurant/coffee choices.”

Aug 13, 2008 by Laury from Natick, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Liked the pool, liked the food, and liked the staff.
• Food a little pricy for me, par for the course, though.

“Attractively designed and decorated. Well located overlooking the Charles River. Attentive staff, good food, good drink, very enjoyable piano player in the evenings. All in all, definite positive.”

Aug 13, 2008 by Charlene from Berryville, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Staff friendly and helpful.
• Restaurant very expensive - over $100 for breakfast buffet x 4.

“Rooms were nice, showed some age and wear though, we had a view of the valets, I guess someone had a river view.”

Aug 13, 2008 by Mi-Kyung from Haverford, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Very good location, good for family.
• Too expensive in restaurant.

“Best location for visiting MIT and Harvard University.”

Aug 12, 2008 by Jeremy from Harrisburg, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Nothing.
• Unclean, unfriendly staff.

“This hotel was horrible, the staff was very rude, it was unclean you could see spots on the carpet and cobwebs. I had to call 3 times to get down alternative brought and then they didn't even change the bed just handed me 1 pillow saying the hotel is out of down alternative. I will never go to that hotel.”

Aug 11, 2008 by Alejandra from Dallas, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[3]

• Nothing.
• There were all kinds of hairs in the bathtub.

“It was horrible, the rooms were very old, you dont even have a mini bar, not that it matters. But was what just not tolerable was the bathtub was full of hairs, even pubic hairs. Horrible. Also the hotel does not have any drugstore or any seven eleven close by. There is nothing close by!”

Aug 11, 2008 by Mary from Barkhamsted, CT
Overall Rating: 5
Cleanliness:[4] • Staff:[9] • Location:[5]

• The personnel were friendly.
• Rooms were dirty and outdated - no tub.

“The rooms were not very clean. The rooms were not comfortable and were in need of updates. The personnel were quite friendly. This is NOT what one would expect for the amount of money it cost to stay in this Hyatt. I was disappointed.”

Aug 10, 2008 by Janet from Center Valley, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• It had a beautiful view of the Charles River.
• Parking was $35 per night. There is only one eating area in the hotel and it is an upscale restaurant.

“The hotel is basically nice, but lacks some of the amenities of an upscale hotel. There is only one restaurant in the hotel that is a full service upscale restaurant and no place to just get coffee or a light breakfast. The location is great, a nice view of the Charles River, but there is not retail/restaurants within walking distance. Cabs are readily available. An important note: the only parking is in the hotel lot at the cost of $35 per night!”

Aug 10, 2008 by Michele from Stamford, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great view, nice staff, comfortable beds, fluffy pillows.
• Room was smaller than expected. Only two double beds offered or King, not two Queen beds. Air Conditioning not best.

“This is a lovely hotel and best for Business travel with lots of in-house amenities. The beds were very comfortable and the balcony overlooking the Charles River with Boston in the background is a very nice plus. I realize it is difficult to keep them clean with a busy h'way and the city near by, but it would have been nice if the little table and chairs on the balcony were not in need of a complete wipe-down before sitting down. If you need to get somewhere from here without using a car, the T is not the most convenient option as it's a 20 min walk. But there are always cabs and staff out front to get you on your way. The front desk staff was helpful and we were even able to use menus from there to order in food late at night. I would have liked if the kitchen was open later for room service through. On the down side, I would have to say the room was a little on the small side and they only offer two double beds or a king size, not two queen size beds. My husband and I were pretty cramped up in a double bed, as were our two boys in the other bed. The room is really too small to fit two queen size beds, so that give you and idea of the size. I guess the balcony space would make up for the smaller room. On the plus side, the closet and bath room doors are separated from the sleeping area by a wall and the option of swinging the closet door around to use as a door between this area and the hall way to the sleeping area, giving one a private area to change etc. away from others you maybe traveling with and need privacy from. Our only real problem was the AC. It was loud and the vents were aimed right at the head of the beds and blew right on us. It was uncomfortable with it and with it off. The really plush comforters on the bed are lovely but way too warm so we were hot from the neck down and cold from the neck up. It would have been nice to be able to adjust the direction and force of the AC fan and to have a lighter blank.”

Aug 8, 2008 by Traci from Woodbridge, VA
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[5]

• Friendly, helpful staff.
• Distance to nearest train station and need for updating.

“We were unable to secure a third night at Hotel Marlowe, and had to move for our final night in Boston here to the Hyatt. This hotel was way under par from the previous hotel. They will be undergoing some much needing updating this winter, but in the meantime I would encourage others to look elsewhere.”

Aug 7, 2008 by Sam from Fairbanks, AK
Overall Rating: 3
Cleanliness:[7] • Staff:[1] • Location:[7]

• Location and buffet breakfast was good.
• The worst customer service at the restaurant and bar ever.

“Good location, clean rooms. small bathroom with no exhaust fans. 1 single cup of regular coffee in room.”

Aug 7, 2008 by Reco from Stratford, CT
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[8]

• Nothing nice to say.
• They sprayed insecticide in our room but would not give us another room.

“For the rest of the day we had the awful smell in the room.”

Aug 6, 2008 by Lee from Alameda, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location.
• Facilities look dated.

“I scored a river view room with an outdoor balcony & enjoyed the sweeping views of downtown Boston. The hotel was convenient to downtown & to Fen way Park.”

Aug 5, 2008 by Robert from Reston, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Staff was very helpful and friendly.
• The rooms could have been a little cleaner.

“Good location, excellent staff, pleasurable stay, would go there again.”

Aug 5, 2008 by Hyunhwa from Boston, MA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Beautiful night view from river view room.
• Room was very small than I expected.

“I think facilities of Hyatt in the US is poor than other countries.”

Aug 4, 2008 by Deepak from Houston, TX
Overall Rating: 4
Cleanliness:[7] • Staff:[8] • Location:[7]

• Room view of Cambridge.
• Very expensive overnight parking fee for hotel overnight customers.

“This hotel is well situated between Harvard and MIT, and has very good facing of Cambridge. The facility is neat and clean, but elevators for parking are from ancient age and make lot of noise and unsafe. Parking fee for hotel customers staying overnight is $35, which I found to be very expensive. You may want to check other places for this reason.”

Aug 4, 2008 by Mike from San Antonio, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• It is in Cambridge proper.
• Parking cost $35.00 a night and it is not in walking distance to any restaurants.

“Decent business amenities but the rooms show their age. Parking, dining and internet prices were outrageous ($35/night for self parking and $31/cobb salad with diet Pepsi via room service).”

Aug 4, 2008 by Norm from Greenwich, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Parking/internet not included.

“Clean, friendly, well located to Boston. Excellent fitness and pool facilities.”

Aug 1, 2008 by Anna from Livermore, CA
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[6]

• Helpful staff, clean rooms.
• Location of pool, dirty elevator to get to pool, very stinky.

“It was ok, rooms clean, nice staff. Location could have been better, no stores close by, would rather have more options for food. Hotel restaurant is to expensive.”

Aug 1, 2008 by Tim from Cambridge, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[4]

• Room service was good, good exercise facilities.
• Nothing much around hotel except I saw two rats on the street.

“Perfectly adequate hotel. One pet peeve is the prevalence of comforters. It's 87 degrees outside and I had to crank the temperature in the room down to 68 and I was still hot under the comforter. Would be nice in the winter but just foolish in the summer.”

Jul 31, 2008 by Joshua from Heber Springs, AR
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great view Of Boston and the Charles River, close to Fenway Park!
• Charge for internet access!

“This was a very clean attractive hotel, right on the Charles River, with a great view of Boston! The lounge/restaurant was very nice with great food although it was a little pricey. The room was very clean and had adequate space. This was a family friendly hotel, which at time meant that you would hear kids running in the halls making some noise, but nothing too loud. My only complaint was that I was charged an extra $9.95 per day if I wanted internet access (WiFi or Ethernet). The hotel also had an office in the lobby that you could use if you had to print something. but there was a fee for that as well! Other than the internet usage fees in the room or lobby. It was a very nice hotel. If you have time they even have a nice indoor pool and workout facility attached to the hotel as well.”

Jul 31, 2008 by Alina from Sunrise, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very comfortable bed, great view, accommodating.
• No refrigerator or mini bar in the room.

“Very comfortable bed, great view, accommodating staff, clean hotel. Would stay and recommend. However, would try to get a refrigerator or mini bar in the room, if possible.”

Jul 31, 2008 by Lisa from Annandale, VA
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[3]

• Nice view of the river.
• Too far from public transportation.

“You have to arrange bus shuttles in advance (like 24 hours), that should be made clear to guests. The hotel is a good mile or more away from the closest Subway stop, and there's only one bus that goes by once every 30 minutes.”

Jul 30, 2008 by Nancy from Monterey, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[2]

• Nothing.
• Wet, sticky carpet, no furniture in lobby.

“The Cambridge Hyatt was terrible. The Harbor side Hyatt was wonderful. Everything was not notch.”

Jul 30, 2008 by Antonio from Mexico MX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Nothing.
• Everything, the food was disgusting we did not eat it.

“The bell boy does not speak English, the valet parking either, The receptionist was dirty and very bad service we have to change the room 3 times because the smell, the food terrible and take to much time, no room service, the TV more than 10 years old, the bed what can I said the worst. I do not know who said this hotel is 4 stars at least 2I won't be in a Hyatt hotel.”

Jul 29, 2008 by Rob from Buffalo, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Location on the Charles River.
• Rooms need updating.

“Staff was excellent and very friendly. Room was a bit outdated, carpeting was stained and bathroom relatively small.”

Jul 29, 2008 by Andrea from Chicago, IL
Overall Rating: 3
Cleanliness:[4] • Staff:[6] • Location:[3]

• Nice beds.
• Expensive parking, charged for internet, one cup coffee maker.

“I was mostly disappointed at feeling nickel and dime here. They have you over a barrel with everything because there is nothing nearby. Location is not convenient, so they can charge an outrageous $35 for parking. I have never been to a hotel with little one cup coffee makers (of course you can order a pot of coffee for $16). They also charge for internet access in the room which I think is pretty obnoxious. Hyatt has good beds though, and it was a perfectly serviceable room. The view is also good.”

Jul 29, 2008 by Mimie L. from Closter, NJ
Overall Rating: 1
Cleanliness:[5] • Staff:[3] • Location:[7]

• Location.
• No room was available.

“Upon arriving at the hotel 2 am in the morning, we were told there is no room available. While at the same time, we witness another party arriving later than us was assigned a room. We then were quickly sent to different hotel. Upon arriving at the different hotel at 3:30 am with 2 young children, we were told the only rooms available at the hotel can accommodates only 2 (with one bed) even we have 4 people in the party.”

Jul 28, 2008 by Debbie from Brewster, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient and well appointed.
• Parking is $35/day.

“Clean, quiet, comfortable room. Bath on the small side -- shower only, no tub. Paid for wireless only, should be free. Nice linens but old style TV- no flat screen.”

Jul 28, 2008 by Missy from Elmhurst, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very clean, great location, very comfortable beds!
• We saw a mouse run inside in some rocks from plant to plant!

“It was in a great location and had very comfortable beds!”

Jul 27, 2008 by Pat from Morristown, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Elegant, sophisticated, beautiful.
• Didn't anticipate $35 a night to park my car, only choice for breakfast was a $20 buffet.

“This hotel was classy, elegant, and fun to stay at. The pool was beautiful, although there was way too much chlorine in the water and I had to stop swimming laps because I didn't have goggles. There was a sauna I didn't have time to use. We didn't know that there was a $20 per night extra charge for rooms facing the Charles River - that made us angry. Ironically, our air conditioner started leaking at 10 pm and they were forced to move us to a river facing room. Our dinner in the hotel restaurant was delicious, but a little pricey. My martini was $10. The only choice for breakfast was a $20 buffet. Parking was $35 a night. There were two bottles of water in the room, with notes that our room would be charged $5 for each one we opened, so we got ice from the machine in the hall and used tap water. This made me cranky. We felt pampered and relaxed. Very comfortable beds.”

Jul 27, 2008 by Guinevere from Longmeadow, MA
Overall Rating: 5
Cleanliness:[3] • Staff:[7] • Location:[9]

• Location.
• Room was musty- first room had very wet floor.

“Comfortable bed and linens. There was a shabby feel to the room and furnishings. Air conditioner blew in dank smelling musty air. First room had a soaking wet floor- was given another room. Location is great. Parking was a bit high, though in line with Downtown Boston hotel parking charges.”

Jul 26, 2008 by Aj from Freehold, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[4]

• The beds were softer than many.
• Location and when I specifically asked for a river view, I had a corner river/city view. Also, $35 for parking too!

“Could be improved upon, however, we don't have too much to complain about for the price. Next time we'll hope for a room much closer to the subway!”

Jul 26, 2008 by Jinhua from Ames, IA
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[7]

• Convenient location.
• Dirty room, low quality staff service.

“Location is great, however, the hotel is understaffed and staffed with poorly trained employees. The restaurant is perhaps the worst I have ever experienced: bad food and ridiculously high prices.”

Jul 26, 2008 by Doug from Scottsdale, AZ
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[7]

• Nothing.
• Walls had scuff marks on them. Parking was extremely expensive. Hotel was run down.

“My room overlooked the parking garage! The walls had scuff marks on them, The AC only blew very cold air so I froze all night. I also developed a cold from the 90 degree weather outside and the 50 degree chill in my room. You get extra charges on everything from internet to the outrageous $35 per night parking charge! Boston is difficult to drive in if you don't know the streets - lots of curved roads that lead you astray so I got lost driving one night and the staff at the Hyatt could not give me directions back to the hotel. I was less than 2 miles away but they did not know any of the major intersections I was at. Finally got directions from a 7-11 clerk! Overall, the hotel is not at a Hyatt standard. The Hyatt corporation should look at this property or do some proper clean up.”

Jul 25, 2008 by Adam from Hillsborough, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location.
• The pool was closed!

“It was a good hotel. Everything u would ever want. Except I paid for parking. If your staying at the hotel you shouldn't have to pay parking.”

Jul 25, 2008 by Ed from Philadelphia, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• View of the Charles River from river-view room.
• Pricey overnight parking.

“Pluses: Convenient for business travel in Boston area if you have a car and nice view from river-view rooms. Minuses: Not much nearby in walking distance, pricey overnight parking, and some rooms too close to lobby, elevators, or restaurant (my 1st room was next to the restaurant and actually had a roach, so I switched rooms).”

Jul 25, 2008 by Lynn from Weston, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[3]

• Beautiful facility. It was nice how the bathroom was separated from the bedroom.
• It was a very long walk to get to public transportation.

“Hotel is beautiful on the Charles River. Just very difficult to get around without using a taxi.”

Jul 22, 2008 by Rick from Seminole, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Balcony room.
• $35 per night parking fee, $5 bottled water.

“Hotel is very pricey for parking, food is overpriced for what you get I give this a fair rating, despite the comfortable beds, however, room is rather ordinary for price.”

Jul 22, 2008 by Rich from Margate, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[10]

• Great location, nice room, good price.
• $35 to park the car overnight.

“Overall this was a fine stay. Location right by BU and MIT was perfect. Room was large and comfortable. The only downside was the non-negotiable $35 overnight parking, about a 3rd of the price of the room. Otherwise, enjoyed my stay.”

Jul 22, 2008 by Paul from New Hyde Park, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The beds were very comfortable and the shower was a nice experience with the volume control.
• The restaurant was too expensive.

“It is in a quiet location and the views of Boston and the Charles River are impressive. I would definitely recommend this hotel to my friends and family.”

Jul 21, 2008 by Lori from Simi Valley, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Loved the fitness center.
• Should provide free Wi-Fi service.

“Was a beautiful hotel located in Cambridge with Charles River and Boston view. Rooms were very comfortable and loved the pool and fitness center.”

Jul 21, 2008 by Mark from Marietta, GA
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[8]

• Beautiful views of the river.
• Price for parking and internet extremely high.

“Good location, decent rooms, but Hyatt always sticks it to the guest for extras like parking and internet service.”

Jul 21, 2008 by Mina from Elmhurst, NY
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[1]

• It's cozy. Not too fancy room.
• The food is too pricey, location wise, its bad because its way too far from the restaurant and shopping area.

“The Hotel is great, the gym, pool, restaurant staff but one day I asked them to clean my room but it took along. I called like 9 am and get clean by 3 pm, I called 4 times.”