User Reviews for Hyatt Regency Cambridge

Research User Reviews for Hyatt Regency Cambridge (1-20 of 1157)

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Dec 12, 2009 by Darlene from Hercules,CA
Overall Rating: 6

• The convenience to Boston and major universities.
• The hotel rooms were not cleaned and housekeeping did not help.

“Overall, the hotel general areas were clean, staff very friendly, and restaurant definitely acceptable. The cleanliness of the room was very disappointing - rug was not vacuumed at all. We requested housekeeping to come to our room on the first night because the room wasn't vacuumed - no one ever showed. The second day housekeeping came by for the regular cleaning and room was still not vacuumed. Understandable that the floors have not been renovated in quite some time but the least they could do is vacuum!”

Dec 5, 2009 by Ronald from South Deerfield,MA
Overall Rating: 7

• Room size and
  cleanliness.
• Discounted parking fee.

“On the whole, a pleasant visit, except for the startlingly poor breakfast buffet.”

Nov 27, 2009 by Wendy from North Adams,MA
Overall Rating: 8

• Attractive, very good staff, mostly comfortable.
• Carpets were dirty, they did change us to a room with slightly better carpet.

“It is a nice hotel with a good staff. The first person, however, put us in a room with a very dirty carpet and no bedspread. Also told us that check-in was 4 pm. The second person we saw was very accommodating and switched us to a higher room with slightly better carpet and proper bed covers. We were shocked by the $35 parking fee however, we were also advised that we could, as many did, park on the street. That worked very well. Also the H2O in our room had a note to say it was $5 a bottle. Otherwise all of the staff were extremely professional and pleasant.”

Nov 24, 2009 by Nancy from Portland,ME
Overall Rating: 8

• Location.
• No free internet access anywhere in the hotel.

“The hotel could be spruced up a bit inside the lobby. There was no sitting chair in my room, only a desk chair and that is not conducive to reading a book etc. The parking was an additional $35.00 and the internet access another 13.00. I believe the internet should be free, at least in the lobby area. It was pouring outside and there were no hotel umbrellas.”

Oct 29, 2009 by Jill from Brookfield,WI
Overall Rating: 9

• $35 to park overnight - $12,95 day for Wifi.

“Great hotel, but be ready to pay another $50/day if you have a car to park and want in room internet!”

Oct 27, 2009 by Jen from Hamilton,NY
Overall Rating: 5

• Large rooms, decent location, and was plenty of garage parking.
• Inefficient check-in/check-out process, rooms in serious need of repair, and the hotel space was unimpressive.

“I was very surprised that this was a Hyatt! I have stayed at many before and was seriously unimpressed. Staff was inefficient, had issues with check-in and had no idea how to handle the issues. The room was more motel like, in serious need of repair in so many areas. The shower appeared to be dirty, the door handle on the closet door was broken and there was no bottom sheet on the bed! Very unimpressed.”

Oct 26, 2009 by Jill from Chester,VT
Overall Rating: 9

• Location.
• Older.

“From some prior reviews, I expected problems with this hotel but found it perfectly fine, especially for the price I got it at through Priceline. It was a little rundown and older but clean and comfortable. My biggest complaint is the cost of the breakfasts offered.”

Oct 26, 2009 by from Apo,AE
Overall Rating: 8

• The price, got a great deal on Priceline, and bedding was very comfortable.
• If you are going to MIT, great, otherwise, terrible location.

“Overall, the hotel is fine, and bathrooms a little dated. Location is terrible, can't walk to any shopping but they do have a shuttle and the driver is very friendly and knowledgeable. Unfortunately you have to take a taxi back if you don't have a car. But I got a great deal on Priceline so the 10 dollars for a cab at night still made it a good deal. Overall it was fine.”

Oct 25, 2009 by Bryan from Chicago,IL
Overall Rating: 8

• Great view of Downtown Boston.
• Room seemed like it may need an updating.

“Great view of the city of Boston. Close to Downtown and half a mile from a T-stop at BU Central (Green Line) or at Kendall/MIT University Stop (Red Line). Very nice workout facility. Rooms were nice, but could use a slight upgrading/ updating, as compared to some of the other Hyatt's I have stated at. Food in the restaurant was very good.”

Oct 25, 2009 by Jerry from Manchester,CT
Overall Rating: 10

• Staff was very pleasant.

“Very nice place to stay.”

Oct 24, 2009 by Frank from Ada,MA
Overall Rating: 9

• The view of Boston.
• A mile away from stores.

“Great hotel, service was good and hotel in good condition, the only down point if you like to walk the nearest shops are overall mile away.”

Oct 24, 2009 by Mitchell from New York,NY
Overall Rating: 5

• Location.
• They charge for internet access & soaps/shampoo smell like my grandmother.

“Can use a renovation needs more electrical outlets in room so
I can plug in and recharge.”

Oct 22, 2009 by Lory from Mesa,AZ
Overall Rating: 7

• Views out onto the Charles river were great.
• Very inconvenient location. No transportation.

“The hotel itself was great. But, with that said, the location is terrible unless you have a car. There is no way to use public transportation (which is one reason Boston is a great city) unless you walk between 15 and 25 minutes. Not bad on a nice day, but rain or wind or snow. No thanks. Front desk staff was very nice. House-cleaning-left quite a bit to be desired.”

Oct 21, 2009 by Ron from Los Angeles,CA
Overall Rating: 7

“For a Hyatt Regency I was disappointed by the smallness of the rooms and the unluxuriousness of the bathroom.”

Oct 20, 2009 by Clay from Denton,TX
Overall Rating: 5

• We enjoyed the pool.
• There was no bathtub in our room for our kids, the staff was NOT helpful at all and there were no restaurants or really anything within walking distance.

“We did not enjoy the Hyatt in Cambridge. It was not in a good location, we could not find anywhere to eat close by, there was no bathtub in our room and we had small children traveling with us. Internet cost money and the staff was not helpful or friendly.”

Oct 12, 2009 by Mike from Dallas
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[6]

• Endless hot water and nice to include toothpaste as a toiletry in the room for those that fly in (TSA).
• Pricey for lesser quality. No fast food options nearby to run for a snack at breaks.

“Conference hotel. Yes, the carpets were miserable as others have said. Hotel has only one over-priced restaurants and very few options in the immediate area unless you use the free shuttle to hit the tourist areas. Likely getting kickbacks from taxi services as there is no airport shuttle but always a line of taxis. Meeting rooms were small, poor audio, used old equipment for AV. Meals were over-priced and highly surcharged if room service. Four days there and only had one good server. I found the staff cold and minimally courteous, but was told by several that the Boston area in general, does nothing for you without expecting a tip. I should have tipped the housekeeper so she would have cleaned the trash and mildew with dirt behind the desk and coffee service in my room. Very much agreed that the property is outdated and needs renovation, even in the commons.”

Oct 8, 2009 by Jerry from Jamesville,NY
Overall Rating: 8

• The staff was extremely friendly and helpful.
• The internet service was not free.

“The hotel was older but in great condition. The HVAC system could have been quieter.”

Oct 4, 2009 by CJ from Tenafly,NJ
Overall Rating: 3

• None
• Many spiders were found in room.

“Many spiders were found in room. Too expensive parking fee.”

Sep 24, 2009 by Mary from Westfield,MA
Overall Rating: 9

• The hotel was beautiful!
• No free breakfast.

“The lobby was beautiful! Loved the glass elevators and interior balconies. It was close to where we wanted to be, Harvard Square.”

Sep 22, 2009 by P from Somerset,PA
Overall Rating: 8

• Nice location along Charles River. Easy access from Mass Turnpike. Close to MIT, Cambridge.
• Rooms need to be updated. Towels only changed if you call front desk, had towels replaced but were given no wash clothes. $35 parking.

“Nice hotel for Priceline price. Rooms really need updated. Stains on carpet, peeling paint on window. Not your typical 3.5 * room. The lobby was very nice and front desk service was good. Parking is overpriced $10 - $15 would be acceptable not $35. Pool was nice. I would stay here again, but only through Priceline.”

Sep 22, 2009 by Dave from Enola,PA
Overall Rating: 5

• Location and proximity to all Boston activities.

“My room was missing, tissues, toiletries and needed paint. The hotel is in a great location - but needs to receive some TLC.”

Sep 21, 2009 by Patricia from Albuquerque,NM
Overall Rating: 8

• Price and shuttle. Bed very comfortable.
• Carpets were very stained.

“The room was very comfortable and staff were helpful. Carpets need to be replaced desperately.”

Sep 11, 2009 by Will from Holbrook,MA
Overall Rating: 6

• The views of Boston and the Charles from our room were amazing.
• The fire alarm that woke us up at 4:30 am.

“I would highly recommend this hotel for those traveling on business, it is convenient to both Boston and Cambridge by cab and is a quiet and comfortable place to get work done. For those looking to explore the city or a weekend getaway, you might want to look elsewhere as there is not much to do in walking distance and while the room was comfortable, it did seem very geared towards the business traveler.”

Sep 6, 2009 by Leslie from Westwood,NJ
Overall Rating: 9

• Convenient to Boston University
• Parking was very expensive ($35) for self park.

“I have stayed here before while visiting Boston University and appreciate the convenience. Although I've come to expect to pay for parking in Boston I find $35 for self park to be pricey. The staff was very helpful and pleasant at the front desk and in the restaurant. Food was good, hotel - pricey.”

Sep 6, 2009 by Dan from Baxter,MN
Overall Rating: 5

• Courtious staff, especially bell hop!
• Check in time and my room was occupied.

“Beautiful hotel with a courteous staff. I had two issues with my stay. Check in time 4pm. Would be nice it if were a couple hours earlier. My room was occupied. Finally received my room key and when I entered the room there were people in it.”

Sep 2, 2009 by Wandi from St. Albans,NY
Overall Rating: 9

• Location was near to many attractions.
• Parking is very expensive.

“This hotel is under renovation and the outside and the public areas are fully renovated but the rooms need to be done. The carpets in the rooms are stained and unsightly. I do not recommend this hotel to parents with young children.”

Aug 31, 2009 by KIMURA from Newark,DE
Overall Rating: 6

“The window frame has a huge gap making scary wind blowing sound though I could stopped it using some paper tissues. I agree that I could have changed a room or get some stuff I needed by asking, but come on,,,it is 3 and 1/2 star hotel! One that I stayed in NYC with 2 and 1/2 hotel was much better.”

Aug 25, 2009 by Maria-Theresa from Ewing,NJ
Overall Rating: 10

• The staff went the extra mile to make sure our stay was an enjoyable one.
• Meals were pricey.

“The hotel staff was very accomodating. The rooms were very modern and comfortable. There was shuttle transportation which was convenient. Overall, the hotel was more than I expected. I was pleasantly suprised.”

Aug 25, 2009 by Brenda from Whitehouse Station,NJ
Overall Rating: 3

“I called the hotel directly after making the reservation. I confirmed I needed a room with 2 beds for my daughter and son-in-law as they were traveling with their daughter. At check-in they were told that they only had rooms with one bed left. After much argument they provided a cot for my grand daughter, not what was agreed upon over the phone with them.”

Aug 25, 2009 by Mark from Jamison,PA
Overall Rating: 8

• Parking rate in garage was a surprise $35 per night!.

“All was well with hotel however the parking garage charge was $35 night. Unexpected extra charge.”

Aug 22, 2009 by John from Bloomington,IN
Overall Rating: 10

• Great views; wonderful restaurant; very friendly staff.
• Very hard to get to public transportation; no shuttle service from the subway; expensive parking ($ 35).

“My wife and I had a great experience at the Hyatt in Cambridge. The views are great from the river side and we did not mind paying an extra $20.00 for that option. The restaurant and bar were superb, with great food and staff and an imtimate ambience. We stayed three days and really enjoyed our time there.”

Aug 19, 2009 by Kristin from Antioch,IL
Overall Rating: 7

• Large outdoor balcony with 3 chairs a table and a Riverview.
• The location was not very convenient and it felt understaffed.

“Overall, the stay was pleasant - room was nice and we had a balcony with a Riverview. Other amenities seemed nice, but I didn't check out the pool or restaurant. On the downside, it took longer than it should of to check in and out because the front desk seemed understaffed for a hotel of that size. Also, the location is not that convenient unless you were there for a wedding (which many guests seemed to be) or if you want to walk over a mile to the T or take a cab. Normally I wouldn't mind a walk, but it seemed we were always kind of in a rush for reservations, meeting people, flights, etc and so the distance was an issue because we took 6 cabs during a 24 hour stay, which seems excessive.”

Aug 19, 2009 by Mary from Northampton,MA
Overall Rating: 6

• Location
• Parking cost $35, wireless was $13/day.

“The layout is very strange and confusing to maneuver. We were able to use MIT's wireless.”

Aug 13, 2009 by Brian from Lansing,MI
Overall Rating: 3

• The room was nice and clean.
• They charge extra for no reason.

“My stay was fine except they charged me $50 for no good reason. The location was inconvenient to any public transportation or restaurants. The hotel restaurants charged outrageous prices because they had no local competition.”

Aug 1, 2009 by Cheryl from Surprise,AZ
Overall Rating: 9

• ocation!
• I had an allergic reaction to the sheets (perhaps the soap that the hotel uses).

“Quite nice.”

Jul 31, 2009 by Chris from New Haven,CT
Overall Rating: 6

“Needs a renovation! Nice location, clearly used to be a nice hotel, but the place is a bit run down. If I had payed full price I would have really felt ripped off!”

Jul 31, 2009 by Rejena from Washington,WV
Overall Rating: 9

• i loved the ambiance and the friendly service
• The afternoon lemonade did not remain full and cookies would have been nice

“This was a wonderful hotel. The staff was extremely accommodating and the doormen were fabulous. The cost of the buffet was a bit high but the food was delicious. Overall a very nice choice to stay in Boston.”

Jul 22, 2009 by Andrea from Milwaukee,WI
Overall Rating: 4

• They had a computer kiosk available to print boarding passes.
• Hotel staff - with the exception of the guy out front - was unhelpful. Screaming kids throughout the hotel. Rude front desk when I checked out.

“Neat to stay near MIT and Harvard campuses, but this hotel is dated and nothing special. Would recommend diligent research to find when updates were constructed in your hotel and probably pay a bit more for a nicer hotel closer to the city.”

Jun 28, 2009 by Joe from Tinley Park,IL
Overall Rating: 8

• The health club was small but well equipped.
• No exhaust fan in the bathroom.

“The Hyatt was clean, quiet and centrally located between Boston and Cambridge attractions. The brunch buffet and the health club were very good.”

Jun 25, 2009 by Kristina from Lutherville,MD
Overall Rating: 7

• Priceline discount.
• Too expensive to park my car, did not offer complimentary coffee.

“More expensive to park at this hotel then in Times Square NYC! Did not offer complimentary morning coffee.”

Jun 19, 2009 by Lamont from Lima,OH
Overall Rating: 2

• Design.
• Paying for parking, paying for internet, pay extra for river view.

“The rooms had old carpet, every basic need that should have been include was charged extra. For a business person it would be great.”

Jun 16, 2009 by Douglas from Baltimore,MD
Overall Rating: 7

• Nice walking distance across the Charles River from Boston University campus.
• The business center expenses for printing a boarding pass were ridiculous .

“Room was next to the vending machines, which I also expected. The room itself was perfectly fine. This hotel seemed more set up for conventions - big, with lots of (now-a-days) wasted space. The hotel adjoins part of MIT, but it seemed a few blocks away from the core of the campus. The pool area seemed nice, although oddly situated in the parking garage, I planned to use it, but went for a long walk instead.”

May 25, 2009 by Michael from Amherst,NY
Overall Rating: 4

• Poor location, expensive parking and internet.

“While the hotel itself wasn't terrible and the service good, it was a rather poor experience that I would prefer not to repeat. Poor rooms as I traveled with a group and all got the worst locations possible. (across from elevators or in annex rooms at end of halls). Also, parking was $35 a day and internet was $10 for slow speed or $15 for medium speed connection. The restaurant was not that great and it was a 20 minute walk or $10 cab ride to the closest restaurants.”

May 25, 2009 by Kathleen from Oswego,NY
Overall Rating: 9

• Comfortable bed, cleanliness of room, friendly staff.
• Cost of parking in garage.

“This hotel has a nice location along the Charles R. Although it's not really convenient to the T (subway). If you don't want to drive in Boston, the hotel shuttle may not be available when you want it. The comfortable bed, friendly staff, and food were positive.”

May 25, 2009 by Susan from Philadelphia,PA
Overall Rating: 5

• Location was convenient to Harvard University.
• Public areas were dingy and signage was poor.

“The hotel provided the basics, but was certainly nothing special. The public areas were dark and not very inviting.
I resent having to pay $35.00 to park a car overnight and not having this included in the price quote for the room.”

May 5, 2009 by Renee from Boothbay Harbor,ME
Overall Rating: 9

• Convenient, friendly, easy stay. Free check-in and check-out.
• No shuttle service from T's to the hotel (though service to them was nice).

“Clean, upscale, cozy. I really like the ease of checking in and out with friendly, helpful service.”

May 5, 2009 by Susan from Larchmont,NY
Overall Rating: 3

“We were given a room opposite a conference center (which was obviously used as an adjunct reception area for the conference center). It had a Murphy double bed - not the king size bed we expected. When we asked for another room we were told that there was nothing available. The hotel should not be renting this room out as a hotel room. We have stayed at this hotel many times but never experienced anything like this.”

Apr 29, 2009 by Zoe from Pittsburgh,PA
Overall Rating: 7

• Very friendly restaurant staff.
• Bottom sheet on bed is not fitted, so sheets tend to slide off bed all night.

“I would stay here again - would probably only eat breakfast & maybe have a drink in the hotel - food is average & expensive. Seems like a service the hotel has but would prefer you to make use of taxis. Shuttle will take you to Harvard Square, Kenmore Square, Kendall Square, BU West, but not back again.”

Apr 28, 2009 by Joan from Livingston,NJ
Overall Rating: 9

• Charge for parking car was too much and don't think we should have to pay for internet at 9.95 per day.

“Very comfortable and clean. Staff helpful and good value for the price.”

Apr 21, 2009 by Stacey from Madison,CT
Overall Rating: 7

• Clean.
• Location far from downtown.

“Very nice hotel. Good value. But far from downtown and Harvard Square, Cambridge.”