User Reviews for Holiday Inn Brookline

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Jun 9, 2008 by Diane from Hudson, NH
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• Shuttle service to the hospital.
• The smell. Needs serious updating.

“My daughter was having her cancer surgery and I needed to be close.”

Jun 5, 2008 by Stella from Seattle, WA
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[9]

• Location, Location, location.
• Not well maintained.

“This is an ideal location in Brookline right across the street from the Green Line of the "T" (the public transport system) which can get you anywhere in the main Boston area. The hotel has basic functional rooms but was vintage 1970's and was not well maintained. There was non-functioning air conditioning in the first room but the staff did move us to a better room. After being there for several days, we realized that they were doing some remodeling but there was no signage to indicate that they were working on it. There was a water leak over the ramp leading from the lobby into the bar and walkway to the elevator where they had placed a plastic bucket to catch the water - this went on for three days!”

Jun 1, 2008 by Debra M. from Junction City, KS
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[8]

• Convenient location to dining, Other transportation.
• No airport shuttle or suggestion about a local shuttle service.

“Convenient location to other dining facilities and bus lines. Wish they had an airport shuttle, being as close as they are to the airport. Hotel restaurant service very slow. Wish they offered continental breakfast. Hotel common areas, slightly run down. New Mattresses were being delivered the week we were there. Our parents room, several times during the stay was not made or cleaned. Would probably stay again, due to being close to our son's home in Boston. Safe neighborhood. Overall experience was good and would recommend to others, but warn no airport service.”

May 27, 2008 by Christine from Berwick, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location to downtown.
• Nothing.

“Thanks. We had a great time!”

May 9, 2008 by Anne from Milwaukee, WI
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[8]

• Location.
• Lack of ventilation, stuffy.

“The Holiday Inn is conveniently located next to Coolidge Corner and there is a T stop right in front of the door. Staff is friendly, but the rooms lack proper ventilation and the heating A/C was extremely loud. Bathrooms did not have any ventilation. There were guests that kept the doors open to get some fresh air! Lighting in rooms is rather dim (easy on the condition of the walls which would improve from renovation).”

May 7, 2008 by Dawn from Milford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean spacious rooms and good hotel amenities.
• Had to pay for parking.

“The hotel location was very convenient for my travel needs, the neighborhood was safe and clean. The hotel had a pool and fitness room as well as a nice lounge of the lobby. The room was clean, spacious and quiet. A very good value for the money, I would stay there again anytime.”

Apr 27, 2008 by Derrick from New York, NY
Overall Rating: 3
Cleanliness:[5] • Location:[8]

• Location and front Desk staff were very supportive, but cleaning service was very rude. On final day of stay twice was disturbed by room service 8:15am.
• Was given a smoke filled room with no remote for TV, also handicap bath with broken shower.

“Location was good but facilities were awful, pool was cloudy. When Breakfast is served the smells enter your room as if on fire.”

Apr 20, 2008 by Allison from Bethesda, MD
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[8]

• They switched my room from smoking to nonsmoking.
• The room was not clean upon check-in.

“Extremely convienent for those going to the Boston medical district. However, the room was dirty and you could tell that the cleaning staff did not spend much time preparing the room for the next visitor.”

Apr 17, 2008 by Jon from Springfield, MA
Overall Rating: 5
Cleanliness:[7] • Staff:[2] • Location:[8]

• Really close to Fenway.

“Staff was sneaky and unhelpful.”

Apr 17, 2008 by Melinda from Northfield, VT
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[2]

• The Sunday brunch buffet was pretty good.
• The dust in the room, the room's location, the noise from other rooms and from outside too.

“The hotel did not give me the kind of room I had been expecting, it was very inconveniently located beside a noisy public space, it was windowless ness, had only a shower and not a bathtub, and, with extra charges for a rollaway bed and parking, ended up being more expensive than a Back Bay hotel would have been. I definitely will not return to this Holiday Inn.”

Apr 13, 2008 by Al from Saco, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• 1 mile from Fenway.
• Doors at far end from Fenway.

“Great room, Great for commuters into Boston or fans for Fenway.”

Apr 11, 2008 by Gerri from Gainesville, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• Location and It is in the heart of Coolidge corner in Brookline. Shops, restaurants, the "T" surround this hotel.
• The hotel is very dated to say the least.

“We were given the smallest room with a single full bed. There were no specifics given at the time of reservations. Buyer beware.”

Apr 11, 2008 by Peter from Shingle Springs, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Helpful staff at desk, good location.
• Room in basement no outside window.

“The hotel is close to public transportation and in good safe area.”

Apr 11, 2008 by Suzie from Northridge, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Had a nice seating area and had a really nice looking indoor pool.
• The front desk staff was not knowledgeable on printing of boarding passes and the housecleaning staff did not really clean our room on the last night.

“This was overall a nice hotel. It had a nice indoor pool and a really nice seating area near the entrance. However, don't expect any real service from the front desk. The guy who helped me couldn't even figure out how to print a boarding pass, a service I've received quite frequently without problems at other moderate and upscale hotels. This makes me wonder if he could really print a boarding pass for himself. Also, the food is all heavy food and is really poor quality. We were not at all impressed. Make sure you seek out breakfast somewhere else. The room was basically nice and the house cleaning staff kept it nice every night except the last night. On our last day there it was obvious that most of the details that were attended to previously were completely overlooked and the staff did not care at all.”

Mar 9, 2008 by Marlene from Poughkeepsie, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Excellent safe location. Clean, quiet.
• $15 additional fee for parking.

“Excellent accommodations. $85 plus taxes and fees. There is a $15 additional charge for parking. Street parking is not available.”

Feb 28, 2008 by Frank. from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenience and amenities.
• Toilet seat would not stay up, hair drier broken.

“Convenient and comfortable. The staff was very responsive.”

Feb 20, 2008 by Mark from Ossining, NY
Overall Rating: 3
Cleanliness:[6] • Staff:[7] • Location:[6]

• The check in person was helpful and pleasant.
• The room was clean but very simple. It only had a shower and no bath. The TV work okay but was making noise. This is not what I expected for a 2.5 level.

“I do not think this was a 2.5 level hotel, based on my experience. There was no bathtub and was a very simple (clean) room. I felt it was like staying in a Motel 6 at best. I did expect much more for the money that I paid. I also had to pay $15 for parking in addition to the room rate.”

Feb 17, 2008 by Amanda from Beecher, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[8]

• Very clean and attractive hotel.
• Room had double beds (not queen), pool was freezing, hot tub had no water, and phones did not work to call for shuttle pickup.

“I do recommend this hotel for its cleanliness and attractiveness. If you are looking for a friendly and helpful atmosphere, you may not find it here. The pool was freezing cold and the hot tub was not filled. We found out the hard way that their phone lines do not work in rainy weather. We were dropped off by their shuttle and told to call for a pickup. After 3 hours trying to attempt to call the hotel with no answer, we had to get a taxi. When we inquired at the desk, upon our return, they were well aware that their phones do not always work and simply said sorry. Other than the obvious, the stay was good.”

Feb 13, 2008 by Michael from Amherst, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Great location near the subway line.
• They probably could do better in updating the rooms.

“The hotel is at a great location for its value. The prices of the room and parking are more reasonable than those closer to downtown Boston. There is a subway line right on the street next to the hotel and it can take you anywhere around Boston via connecting lines.”

Feb 7, 2008 by Robert from Rockville Centre, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to the Universities we were visiting.
• Long walk from front to back of hotel, where we were.

“Nice location in Brookline. Convenient to BU and BC isn't far. Trolley lines stop out front. Staff was helpful. Overall a good place to stay.”

Jan 29, 2008 by Stephen from Unadilla, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location.
• Room and bath were cramped. With extra costs it was rather expensive.

“Not up to my previous experiences at a Holiday Inn and not up to our previous experiences with hotels.”

Jan 4, 2008 by Jennifer from New London, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Right on the T.
• Hallways a little dirty.

“Hotel was good for the price. Room was clean and the management helpful.”

Sep 24, 2007 by Steph from Mississippi
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[10]

• Location to T.
• Need serious renovations.

“I have stayed at this particular hotel 10 times over a two year period. My first few stays were great, not much to complain about, but the more I stayed the more went wrong. One trip had no hot water, then no electricity for almost two days, hairdryer fell off wall and phones and radio/clock did not work. I have to say the worst experience, was December 2000, I was there for New Years, my mother, sister and I returned from an outing to find our door locked from the inside, we realized someone was inside, the person ran out the door and said "have a nice day". A man had broken into our room (which was on the outside facing Beacon Street) I pursued him, but could not catch him, I went to the front desk and they treated me like I was the criminal! They didn't want to call the PD, but I insisted. The thief had broken in through our window, scavenged through all our personal items and ruined our luggage (hotel did not offer any compensation or free stay). After this experience I was afraid to stay there again.”

Sep 1, 2007 by Chia-Hsin from Madison, WI
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[10]

• The metro train stops in front of the hotel. Very convenient for people who do not have cars.
• None.

“The location of the hotel is so perfect for travelers who do not have cars because the metro train stops in front of the hotel. The place is quiet and many restaurants just one block away from the hotel.”

Aug 26, 2007 by Lynne from Edina, MN
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[8]

• Across street from T.
• No hot water one day.

“Very dated and a bit depressing.”

Aug 15, 2007 by Joanne from Ny, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• It was a very convenient location for my needs.
• My room was an interior room without windows. The air conditioner was noisy and did not work properly.

“Holiday Inn Brookline has an overall good ambiance. It is conveniently located to Jamaica Plain Boston and within walking distance to local eateries and shops. Although our room was cramped and overlooked the interior restaurant and swimming pool, it was adequate and they allowed us to check-in early.”

Jun 29, 2007 by Bonnie D. from Belmont, MA
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[8]

• Location.

“Overnight manager was awkwardly friendly, in a somewhat creepy way. The phone in my room did not work. At 3 a.m. I heard someone trying to enter my room. Turned out to be a drunken guest who got confused, but it was particularly disturbing since the phone did not work for 911 or front desk.”

Jun 21, 2007 by Angela from Dimondale, MI
Overall Rating: 6
Cleanliness:[6] • Staff:[3] • Location:[5]

• The atrium.
• Additional cost for parking on top of room cost - ridiculous!

“It is old, beds are small, it is further from Boston than it is billed as and the clerks are in a hurry and abrupt. It's also overpriced and parking is extra, not included in the bloated room charge - no coffee, no rolls for breakfast, you have to pay for everything on top of the room rate.”

May 4, 2007 by Peter from Ithaca, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Next to Green Line.
• Humid interior courtyard due to indoor pool.

“Convenient to public transportation, good location, nice area. Interior rooms rather dark.”

Feb 10, 2007 by Ron from Plano, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nicely furnished room, nice bath, and good heat.
• Odd bldg. Layout. Long walk from lobby to room.

“I lost 2 nights. Any way to fix that?”

Jan 4, 2007 by Maria from Belmont, MA
Overall Rating: 3
Cleanliness:[6] • Staff:[4] • Location:[8]

• Location is good.
• First room freezing cold.

“We stayed there for the first night of 2007 and were first given a room in the 1st floor. It was one of the older rooms, decent in size and decor for a 2* hotel. At this point of afternoon, it was still warm outside and room temperature was ok. After attending first night festivities in downtown Boston we returned to our room and noticed that the room and especially bathroom were freezing cold and the heater unit just kept pushing cool air into room. We contacted the front desk; they first tried to change to similar 1st level room. The bathroom temperature still below the comfort zone in that room as well and we waited 15 min to see whether turning on the heater unit would help anything. The heating unit in this room didn't show any sign of warm air within those 15 minutes and went back to the front desk. Then they finally found out (or told us so at least) that there were one room available in tower section of hotel (which is the more modern part of hotel). This room had two beds, much bigger and nicer in decor and had nice modern heating system. We could easily hear noises from other rooms and in the morning time, when people gathered in the inside courtyard for breakfast, the noises coming from that area were pretty loud and woke us up. The first two rooms with super-cold bathrooms would equal to 1* hotel rooms, but the room were we actually stayed would fit into 2* category.”

Jan 4, 2007 by Jose from Bronx, NY
Overall Rating: 2
Cleanliness:[5] • Staff:[8] • Location:[9]

• Location.
• Condition of room.

“Room was old and dilapidated, insulation coming out of the bathroom door. The hotel annex I was in had a very cheap motel feel. It was loud and the curtains couldn't be shut all the way so also to bright all night long. A bad night's sleep. I would never recommend this hotel.”

Aug 9, 2006 by Jerry from Liberty, SC
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[9]

• Easy access to subway.
• Air conditioning failed in two rooms.

“Needs HVAC maintenance.”

Aug 8, 2006 by Kathy from North Olmsted, OH
Overall Rating: 3
Cleanliness:[8] • Staff:[5] • Location:[9]

• Hotel located right off the "T".
• Air condition did not work on the hottest day of the year.

“Good location right off the "T". Was unable to get an air condition room the first night. Gave us a fan for the room. Would not go back to this hotel or hotel chain again.”

May 28, 2006 by Natashka from Boston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location is excellent, next to the T-Stop, Coolidge Corner is just 2 blocks straight away, where there are many cool shops and excellent food.
• They gave us a room right next to the restaurant. Very early in the morning we were awaken by the noise of plates and utensils and people talking.

“The location is excellent, next to the T-Stop, Coolidge Corner is just 2 blocks straight away, where there are many cool shops and excellent food. Downtown Boston and everywhere else is walking distance.”

May 27, 2006 by Robert from Los Angeles, CA
Overall Rating: 4
Cleanliness:[3] • Staff:[2] • Location:[8]

• Location.
• Lackadaisical service.

“There were a few minor things wrong with my room. The sink didn't drain properly and the toilet seat wouldn't stay up. Despite bringing these items to the attention of the front desk and being told that they'd be taken care of, neither was. Also, climate control in the room was difficult.”

May 8, 2006 by Linda from Gulfport, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The swimming pool was indoor and centrally located in the hotel.
• Nothing.

“Our stay was short, but it had an inviting and secure feeling. Great quality for the money.”

Apr 28, 2006 by Jack from St Petersburg, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Great location, friendly staff.
• Seemed kind of dead, not many other guests there.

“Great location with a T stop on the corner, Starbucks in the lobby, friendly staff. Not very lively since it is a very large hotel that did not have many guests when I was there. Very comfortable and pleasant stay.”

Apr 8, 2006 by Ap from Downers Grove, IL
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location was perfect. Coolidge center was 2 blocks away.
• Parking cost $15 per day. I did not know that until I got there.

“This hotel is good for a business or leisure traveler. there is so much to do with a 2 block walk many places to eat and shop. Mass Pike is 1.7 miles away. Cambridge is 2.5 miles away. The hospital district is 1 mile away. If you like to walk everything is within 1.5 miles (15-20 minutes walk) and if you like to drive everything is 5-10 minutes away. Just don't rent an SUV if you intend on parking in the parking garage.”

Apr 4, 2006 by Karen from Evergreen, CO
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• The location is excellent and makes up for any deficiencies in the room.
• The room was very dark and in need of renovation.

“I would recommend the hotel because I love the location. It is walking distance to restaurants and close to the "T". I have had better rooms, but with a king sized bed my husband and I were comfortable.”

Feb 23, 2006 by Alvin from Albany, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[7]

• Lobby and indoor tropical plants were nice.
• Inconvenient location, shower/sink drains backed-up, "sterile" environment.

“This hotel is definitely great for the business traveler, not the leisure traveler. The accommodations were clean except for the bathroom. The lobby was nice with sofas and a smoke free bar. The breakfast/dining area was nice but you have to pay for the normally free breakfast buffet--which is nice and a full breakfast service. Some rooms face the interior dining area so ask for a room that has an exterior window or that looks out onto the tropic plant garden. My room furniture was fine; sheets were clean; all my equipment (TV/coffee maker/iron) worked fine. Besides the semi-inconvenient location to Boston and the very sterile feeling of the entire hotel (great for a boring business traveler), my bathroom shower and sink did not drain well. They both backed up and that part of my experience really sucked. I called the front desk but they said it was due to old pipes and there was nothing they could due. So, be warned that your shower and sink will drain slowly. This problem is not that bad in the shower, but it turned out to make a gross sink. That part convinced me not to return to this hotel.”

Nov 24, 2005 by Ruvan from Scarsdale, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Perfect everything Indoor layout.
• Someone vadalized my car in their indoor parking lot and I was left liable for the damages.

“The rooms were pretty standard with a two double beds, relatively new bathroom, new kitchen, free wireless internet, HBO, TV. I liked the fact that the hotel has a layout where everything is a little paradise away from Boston. The pool, a cafe, the sauna, the gym, parking, bar, lounge area was all within the hotels walls, so you don't have to worry about the city congestion. Its a little cold to go swimming in the indoor pool during the winter, but it must be perfect in summer time. The room were relatively insulated when it came to exterior sound, and the sound from our room when we stepped out. So I could listen to music an a loud level without bothering any of the guests in the other rooms. On my last day I noticed that someone had dent the front of my Audi a6, which was a huge disappointment because I was in an indoor secured parking garage with video cams. But I found out that the hotel would not cover any of the damages. That was probably the only bad thing I had to say about the place.”

Nov 13, 2005 by Lb from Wrj, VT
Overall Rating: 2
Cleanliness:[2] • Staff:[9] • Location:[6]

• N/A
• Cleaniness was a big issue.

“Location okay, accomodations were drab and dirty. Staff was the saving grace, very helpful.”

1 of 2 people found this review helpful.

Oct 30, 2005 by Kurt from Sevierville, TN
Overall Rating: 8
Cleanliness:[5] • Staff:[7] • Location:[10]

• Very Nice Lobby, Bar, Restaurant.
• Very Small rooms but over all clean. The bathrooms could be a little better.

“Very good location, very nice public areas. Hotel rooms are very small but pretty nice. The bathrooms are old and could use some restoration work and there are not any bath tubs in the rooms. The hotel has a nice indoor pool and hot tub but they close at 9:00PM and even during open hours, they must be opened by a hotel staff member.”

1 of 2 people found this review helpful.

Oct 28, 2005 by Rebecca from Chicago, IL
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[9]

• It is steps from the T.
• The room reeks of a pungent disinfectant and you can't open a window.

“This hotel is convenient to the T and a small shopping area. The rooms are small, but functional. You might want to call ahead and ask them to go easy on the disinfectant in your room if you are at all sensitive to the powerful odor. Overall, if you just need a quick overnight, this is a decent, clean, safe place to stay.”

1 of 1 people found this review helpful.

Jul 21, 2005 by Meade from Northampton, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Convenient, exercise room, breakfast available,newspaper under door
• Room door was unlocked and ajar when I returned one night -no explanation provided

“Good location near public transport, spacious room, exercise room, breakfast buffet good, newspaper under door good, final bill under door good, did not realize parking was extra until I read hotel handbook, staff friendly”

1 of 1 people found this review helpful.

Jan 20, 2005 by Elaine from Fleetwood, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[3] • Location:[8]

• Location to transportation, relaxing lounge, friendly pool man
• rude check in clerk,

“Hotel was in a nice neighborhood, T was across the street, easy walk to Boston Commons, pool and jacuzzi were well kept and staff was friendly, bar lounge was nice and bartender accomodating, room was small, only one bed, but this was due to hassle at front desk when checking in. Would definitely stay there again.”

Jan 20, 2005 by Steve from Falmouth, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The Hotel is clean and comfortable
• Did not have all the amenties in the room

“A good choice for business or visiting in the Brookline area. Centrally located, comfortable room. Not overly decorated but simple and straghtforward set up.”

Dec 8, 2004 by Norbert B. from Merrick
Overall Rating: 7

“I felt let down by the quality of the room. The room was small and the furnishings seemed shabby and worn i.e. furniture, linens, towels,etc. I would not rate the room as more than 2 stars. That was the disappointing part of the booking. The rest of the hotel and location were fine.”

Sep 9, 2004 by Tracy C. from Austin
Overall Rating: 8

“The hotel was lovely and convenient to the downtown area, right across the street from a subway station. I would appreciate being able to access the internet without being charged, but otherwise, my stay was very satisfactory.”