User Reviews for Doubletree Guest Suites Boston

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Sep 11, 2008 by Cara from Scotia, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great staff.
• Food was not as good as I expected.

“I would stay here again in a Heartbeat.”

Sep 11, 2008 by Amanda from Lakemoor, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• I liked the location and the service.
• It would have been nice if they had a shuttle to and from the airport.

“The hotel was in a wonderful location across from the Charles River and about a mile from the T-station. The people working there were friendly and very helpful. We felt very comfortable and relaxed. There was so much to do in the city we were unable to take advantage of the hotel's indoor pool. Overall, we really enjoyed our stay.”

Sep 10, 2008 by Cara from Scotia, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was friendly at all times, even when just passing by in the elevator, and called me by name when on the phone or approaching the desk.
• The dinner food was not as high quality as I would have expected.

“This hotel was beautiful, large rooms, friendly staff, and made for a great weekend away!”

Sep 10, 2008 by John from Oconomowoc, WI
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• The location was excellent.
• The hotel bar was far more expensive than I expected it to be.

“The hotel was in a good location and had great amenities in the room. I was pleased with the quality of the room.”

Sep 10, 2008 by Jeff from Huntingdon Valley, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was gorgeous.
• Having to pay for parking.

“I would highly recommend staying at this hotel. Each room was a little suite. Extremely clean. It was also a pretty hotel inside.”

Sep 8, 2008 by Juan from Ottawa, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[3]

• It was a suite.
• Location is horrible.

“NA.”

Sep 6, 2008 by Kathryn from Princeton, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• It was on the Charles and had a good view of the River.
• Front desk man was on the phone and kept me waiting.

“Location was great. Room was wonderful. Staff in the breakfast room was attentive. Gave me a warm cookie when I checked in.”

Sep 4, 2008 by Mary from Los Angeles, CA
Overall Rating: 6
Cleanliness:[4] • Staff:[7] • Location:[1]

• The young man at the customer service desk was friendly and helpful.
• The location is horrible, you can't walk anywhere, the shuttles are sporadic, taxis expensive.

“If it weren't for the location, we would have enjoyed our stay at the Doubletree. The accommodations were fine. However, the inconvenience of the location colored our entire trip and made everything more difficult and expensive. There is absolutely nothing within easy walking distance, including restaurants or convenience stores.”

Sep 1, 2008 by Kathi from Costa Mesa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The view of the river and Harvard.
• Required to pay for parking.

“Great hotel. Nice location, close to downtown.”

Aug 31, 2008 by Abby from Fergus Falls, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Clean, beautiful, spacious.
• Smoking room initially.

“Great hotel. Free shuttle service to all major attractions in Boston. Clean hotel, spacious rooms, gorgeous river views. Would definitely recommend.”

Aug 31, 2008 by Vicky from Old Greenwich, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was extremely helpful.
• That I had to pay 25 a night for parking.

“The Doubletree Guest Suites is a comfortable and reasonably priced (for the area) option. My experience there was quite positive. The staff was friendly and extremely helpful, the room was similar to more expensive places in the area - very clean, quiet and pleasantly designed. The drawbacks for me were that it was not located near public transportation and I personally don't like driving in that area because parking is so impossible to find. The only other thing was that there was no place to buy a bottle of water for less than $3.00 - I had to go to the restaurant to purchase this. Generally speaking my experience there was very positive and I would definitely stay there again.”

Aug 28, 2008 by Garrett from Somerville, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very smiley, engaging employees everywhere I turned.
• Twin beds in the suite? Too small for me.

“The employees here made the stay worth while. The accommodations were wonderful, and the decor was very stylish. Breakfast was great, too!”

Aug 26, 2008 by Richard from Arlington Heights, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Nice suite with a great price/location.
• Noisy doors.

“It was a very nice suite (living room with nice flat screen TV on the wall) and a separate bedroom with twin beds. Definitely will stay here again.”

Aug 21, 2008 by Christine from Huntersville, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great concierge service, very helpful staff.
• Non-smoking room.

“Overall, a very nice hotel. Close to freeway and public transit systems. I liked the complimentary shuttle service to popular destinations nearby. Their 3rd party airport shuttle service is much more affordable than a taxi.”

Aug 19, 2008 by Heather from Germantown, MD
Overall Rating: 8
Cleanliness:[10] • Location:[10]

• For the most part, everyone was extremely courteous.
• There was a very rude front deskman, but was professionally dealt with.

“I am likely to stay there again. A pleasurable stay.”

Aug 18, 2008 by David from Wallingford, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location.
• 25 dollar parking fee not specified at check-in!

“25 dollar parking is crazy staff not to friendly restaurant expensive 12 dollars for pancakes other than that pretty good!”

Aug 18, 2008 by Erica from Brooklyn, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[6]

• They put me into an awesome king suite.
• The room was disgusting smoking and windows didn't open.

“You are entirely likely to be put into a disgusting smoking room. In this case, the windows didn't open, so there was no relief! So although the suite was awesome, with a view, and way exceeded my expectations in terms of space. Banned smoking already. Also, the walk to the T was a bit far, but quite pleasant once past that big interchange off the mass turnpike.”

Aug 14, 2008 by Ms. C. from Merrick, NY
Overall Rating: 1
Staff:[1] •

• Did not stay.
• Did not stay.

“I had made a request before check-in that I was assured would be honored. When I arrived, the request had not been honored. To rectify the situation, the Asst. Front End Mgr. was going to ruin another family's vacation to rectify the error they made. Not good business - unscrupulous - I checked out and went to another hotel that matched and surpassed this hotel comfort and amenities.”

Aug 11, 2008 by Maureen from Cooperstown, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Complementary shuttle to downtown overcame their slightly remote distance from central events; coffee pot in lobby in am.
• Wished I could have gotten late check out.

“Linens were lovely in room. Kitchen area had microwave, refrigerator, coffee maker and a few free - I think - snacks. Great concierge service. Special-for-me, since I was only guest on mid afternoon shuttle, drop off exactly where I wanted to be. Warm chocolate chip cookies on registration. Very accommodating staff.”

Jul 29, 2008 by Chris from Savannah, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[3] • Location:[10]

• The bed/room was terrific with awesome view of Boston.
• Front desk staff didn't seem eager to help or knowledgeable.

“Overall, this was a great stay. I had a corner room on the 10th floor that provided great views of the Charles River. The bed was overly comfortable, and the room was renovated. My interactions with the front desk staff (twice) were less than desirable however. I had a smoking room, however I have a mild allergic reaction to smoke. She told me tough luck and my only option was to get a machine to ionize the room (I declined). There is a door to get access to my actual room door (corner room). It took ten minutes for her to figure out how to give me a key to open this when I probably should've been given that key in the first place.”

Jul 24, 2008 by Jas from Wayne, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Cleanliness and close proximity to attractions.
• Pool.

“Great place for leisure travel and business trip.”

Jul 21, 2008 by Christoph from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[6]

• Huge rooms - more like an apartment actually or suites.
• A bit off for users of public transport. Hotel shuttle bus makes up for some of the inconvenience.

“Large suites not far from the center next to the Charles river but surrounded by streets - not a pretty location but good for guests with car. Free hourly shuttle bus to central Boston is helpful.”

Jul 11, 2008 by David from Delano, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[6]

• Lobby looked nice because of the atrium style interior, TV was LCD and of course warm cookies given by front lobby upon check in.
• No access to public transportation.

“It is convenient if you are visiting Harvard University, but it is not accessible by public transport except taxi. Also, there are no restaurants in the vicinity.”

Jul 10, 2008 by Annie from Washington, DC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Huge suites; pet friendly (with doggie biscuits); great view; top notch service and helpful staff.
• Parking was a bit expensive - like the rest of Boston, though.

“The lobby was nicely appointed and clean. Our room was lovely - a big suite with a king bed and a terrific view over Memorial Drive and the river. We were able to watch fireworks from the hotel! We like to travel with our dog - he's a medium sized sled dog mix and the staff was very friendly and accommodating. They even gave us a little bag of gourmet doggie biscuits at check-in. Service was fantastic. We also used their complimentary shuttle on time and quick transport. Overall a great experience.”

Jul 10, 2008 by Terence from Waterford, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great service, an awesome room and decent proximity to everything.
• No WiFi access in the guest rooms and no television remote.

“I was astounded at the quality of the hotel. It was excellently located and our room was great. The service was above and beyond. They were apologizing and offering compensation for things we hadn't even realized were problems. I do have some small suggestions for improvement though. The rooms did not have WiFi access or remotes for the television. Also, the pool seemed rather small for such a large facility. Lastly, there are no restaurants in a close proximity for anyone with out a car. So if you didn't rent car, be prepared to either walk a mile or rent a taxi for meals if you want something other than the hotel restaurant. Overall, my wife and loved the hotel and thoroughly enjoyed our stay.”

Jul 7, 2008 by Jimmy from Troy, MI
Overall Rating: 0
Cleanliness:[10] • Staff:[9] • Location:[8]

• Great services.
• Location to access public transportation.

“This is a very nice hotel. Professional and friendly service.”

Jul 3, 2008 by Jean from Pawlet, VT
Overall Rating: 3
Cleanliness:[4] • Staff:[7] • Location:[7]

• Easy to get to from airport.

“This hotel aspires to be much more than it is. It's fine for business travelers, or for an overnight with family. But some facilities seemed worn out. While it's a quick trip from the airport, it's not in close walking distance to restaurants.”

Jul 3, 2008 by Jeff from Stratham, NH
Overall Rating: 2
Cleanliness:[9] • Staff:[3] • Location:[9]

• Appeared to be a great hotel.
• I felt like a second class citizen when I checked in.

“Great hotel but the experience was not good as my son and I ended up in a smoking room which both of us found disgusting.”

Jul 2, 2008 by Vicki from Washington, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, convenient to attractions, friendly staff.
• Lots of noise could be heard from the lobby and other areas.

“The staff was very friendly and helpful in arranging transportation; lobby very attractive, room was clean and attractive.”

Jul 2, 2008 by Xia from East Hartford, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[5]

• Waterfront, free shuttle, LCD TV, comfortable mattress.
• None.

“Highly recommended. I will definitely return.”

Jun 30, 2008 by Paul from Portland, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent shuttle service to key places around town.
• Restaurant food was pricey. Would like a simple coffee shop.

“Modern, very clean hotel overlooking the Charles River. Spacious bedroom and living area. An excellent value for my money.”

Jun 16, 2008 by Ron from Greenlawn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“Heartbreak. I wish it weren't a business trip (training - had to study at night). This hotel has a Club that is one of the biggest Jazz venues anywhere. I am a fan and recognized the name value of the entertainment.”

May 31, 2008 by Mary K. from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very roomy.
• Far from public transportation, there was a free shuttle.

“Good value.”

May 31, 2008 by Sam from Tupelo, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were clean and roomy. It was a excellent suite with a private bedroom, with a perfect view of the Charles River and Boston.
• All was good.

“The atmosphere was excellent with fine dining in or out of the room. Room service was excellent. There were warm chocolate cookies awaiting the guests. Harvard Square was within a 15 minute walk for easy access to the T.”

May 31, 2008 by Yong from Verdun, SK CA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[7]

• Comfortable bed and sheets.
• Strange menu of the restaurants.

“This is located in the middle of Boston. Late evening I went to the hotel restaurants and checked the menus. Boston is seafood city, but the restaurants did not have variable seafood menu (Will you dine chicken breast or steak in Boston?) So I drove out to nearby seafood restaurant.”

May 31, 2008 by Chet from Canandaigua, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and cookie upon sign in.
• Central atrium allows for noisy door closing and noise carrying across the atrium.

“Nice suite for the price. Location is great for Cambridge and downtown Boston.”

May 31, 2008 by Walter from Syosset, NY
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[7]

• Room overlooking the Charles River.
• Pool and spa heater was broken the whole Memorial day weekend.

“Room overlooking the Charles River includes conference room attached. White board in conference room had graffiti scrawled on it proclaiming who had fornicated there previously. Pool and spa heater was broken the whole Memorial day weekend. Ordering food from the kitchen downstairs results in a $3.00 hotel delivery charge. Parking at the hotel is $25.00 a night for guests.”

May 31, 2008 by Chris from Columbus, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Overall nice hotel. Rooms were clean.
• Hotel charges for overnight parking, yet is not in a downtown location.

“Overall, was a good room. We asked for non smoking room but allotted smoking. The hotel was booked and they couldn't accommodate a change. While there was some odor of smoking apparent, thankfully it wasn't like staying a few nights in an ashtray.”

May 13, 2008 by Rolf from Stanhope, NJ
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, onsite parking, rooms.
• Nothing to dislike.

“Great location large rooms with living room separate from bedroom.”

May 7, 2008 by Lee from Greenwich, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• View of the river.
• Parking premium.

“Be back in two weeks.”

May 6, 2008 by Eliza from San Francisco, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• convenient location, clean.
• Need to pay for internet in the room.

“like it.”

May 3, 2008 by Mark from Florissant, MO
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Spacious room and comfort.
• Access to free public transportation.

“Friendly service, clean, and comfortable.”

May 3, 2008 by David from Peterborough, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Huge suite at a great price. Excellent, friendly staff.
• Hotel restaurant was a little pricy for breakfast,

“We loved this hotel. Seven dollar cab ride to Fen way for the game. Cool. Huge suite with a king size bed. Flat screen HD TV in the living room. Huge beautiful bathroom.”

May 2, 2008 by Bert from Edmonton, AB CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• All conveniences from valet parking to wakeup calls and room service etc. were readily available.
• Paper and plastic cups & drinking glasses.

“This hotel is situated on the river across from Cambridge. It is 10 min. from Logan Airport. Interesting panoramic views from your window. Has the most popular Jazz club in Boston if not Mass. Very comfortable suites including sitting area with flat screen TV and separate bedroom with TV also. Very comfortable bathroom with infinite hot & cold water with ample pressure even on the top floor. Would recommend to anybody. This will be my address whenever we stay in Boston.”

May 1, 2008 by Anne from Philadelphia, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The rooms were big and comfortable.
• The swimming pool and hot tub were too cold.

“Very friendly staff. If you like Boston accents, this is your place -- everyone's from Rah-vee-uh (Revere). The rooms are large and comfortable. The pipes made a horrible squeaking sound but they were very quick to fix it. Only negative was the pool and hot tub. The hot tub was lukewarm, and the pool was freezing.”

Apr 17, 2008 by Sandy from Yarmouth, ME
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Fairly convenient to Harvard.
• Traffic is difficult.

“I have only good things to report, the cookies are fabulous.”

Apr 17, 2008 by Drew from Waterville, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• They gave us hot cookies when we checked in.
• Low pressure in the shower but other than that, good to go.

“Easy to get to from the highway, had its own parking garage, was welcomed with warm cookies when we checked in and 2 separate rooms for hour hotel room, one for sleeping and one for lounging. Also had a refrigerator which was nice.”

Apr 17, 2008 by Mollie from Bristol, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Center atrium was very attractive.

“It was a lovely hotel convenient to our activities”

Apr 17, 2008 by David from Anchorage, AK
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Walking distance to Harvard Square and the Red Line of the T.
• The immediate surroundings, turnpike etc., make it unappealing right around the hotel.

“Hotel staff are wonderful! The rooms are large and well appointed. The suite only nature of the hotel makes the stay particularly comfortable. It is about a 20 minute walk to the T line at Central or Harvard Square. The walk in pleasant, but it does take some time. The hotel operates a regularly scheduled shuttle.”

Apr 17, 2008 by Stephanie from Saint Paul, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was very clean and luxurious.
• I am afraid of heights and they had glass elevators.

“The room was spacious and clean. Hotel staff gave me a cookie when I checked in. I was on the top floor and had a great view of Cambridge.”