User Reviews for Sheraton Newton Hotel

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Jun 7, 2007 by S from Bakersfield, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[6] • Location:[10]

• Location and that's about it.
• Noisy, old facilities, charged for parking, poor accessibility, dirty.

“Older hotel that has not been upgraded in decades. One way streets make it hard to get to. Noisy, dirty, charged for parking.”

May 18, 2007 by Pat from Wayne, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Convenient location to Boston college campus.
• Noisy early in the morning, weird location over I-95.

“Rooms were very spacious and comfortable. Loved the variety of pillows on the beds; both feather and fiberfill.”

May 2, 2007 by Jim from Coventry, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• The service was very friendly.
• Rooms are rather small, but well-furnished.

“The location is quite good, especially if you are doing an in and out business trip of something like that. Parking is $12 a night, and the self-park garage is convenient, but be careful when you try to find it. If you are coming in on the pike from the west, you can accidentally get right back on going the other way.”

Apr 6, 2007 by Ron from Miami, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Convenient to mass turnpike.
• Built out over mass turnpike - charged for parking.

“The hotel and room were clean and attractive. However, the hotel is built literally over the mass turnpike and there were traffic noises and vibration in the morning. Also, there seemed to be stuffiness to the air, particularly in the lobby, which I attribute however subjectively to car exhaust. I did not like being automatically charged for parking in what is otherwise a suburban location, an unpleasant surprise which did not figure into my calculations.”

Apr 5, 2007 by Mike from Milltown, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Convenient.

“Hotel convenient, good for business travelers, the hotel is tired - not updated in the last 6-7 years. ”

Mar 31, 2007 by Norman from Homer Glen, IL
Overall Rating: 6
Cleanliness:[10] • Staff:[5] • Location:[9]

• Nice amenities - free computer use.
• Charge for parking.

“Rooms are spacious and clean. Noisy because of traffic, hard to enter, charge for parking.”

Mar 24, 2007 by Audrey from Woodbridge, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Indoor pool was great glad I brought a swimsuit.
• Parking was an extra charge, not told in advance.

“Good location, clean, comfortable. Indoor pool a plus. Extra charge for parking a big $36. (For 3 nights) minus, should have at least been stated in advance.”

Mar 22, 2007 by Janice from Landenberg, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and staff.
• Renovations not completed. Pool closed.

“Hotel and staff were wonderful. The hotel is switching over to a Hilton and construction was still underway. There was noise in the early morning and my son's room had to be changed. The hotel was close to church sty, a shopping and restaurant area, mall, and historical sites. Very clean and safe area and very friendly people.”

Mar 13, 2007 by John from Colchester, VT
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• Location was close to my needs.
• The hotel is located over a busy highway. Traffic noise can be heard all night long.

“Except for the physical location (over a highway) and the difficult entrance and parking issues, the hotel was fine for my needs and short stay.”

Feb 26, 2007 by John from East Haddam, CT
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[7]

• Convenience to location I was visiting
• Right on top of Massachusetts Turnpike and very noisy with cars at all hours.

“Hotel is convenient to western Boston suburbs but is unfortunately astride the Mass Pike and there is automobile noise at all hours. Limited menu in the dining room but has access to Apple bee's.”

Feb 22, 2007 by Carolyn from Depew, NY
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[4]

• Courtesy shuttle to Copley Square in Boston.
• Extra $12.00 fee per night for parking, although I noticed no one was collecting on Sunday, so parking was obviously free but I was charged.

“It was okay, but nothing to write home about.”

Feb 15, 2007 by Patricia from Mahwah, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• No wireless internet access in room; must pay for Ethernet connection; $12 for parking.

“Good location off mass pike. I think they should provide wireless internet access in rooms and also allow free local and 800 calls.”

Jan 30, 2007 by Amy from Pittsford, NY
Overall Rating: 4
Cleanliness:[8] • Staff:[4] • Location:[8]

• Very convenient.
• Noisy! It is over a highway.

“The hotel is fine --clean and appropriate but because it is over the highway you cannot drown out the noise which is a Hugh distraction. Additionally, the $12 parking fee is silly for the location and makes the price different.”

Jan 28, 2007 by Heather from Horsham, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Clean, friendly staff and very comfortable bed.
• I stay here too often to not like something!

“I have stayed at this hotel many times in the last year. The hotel staff is very friendly and provides help any way they can. It is a very consistent in its quality and convenient to the mass pike and the city.”

Dec 27, 2006 by Michael from San Francisco, CA
Overall Rating: 0
Cleanliness:[4] • Location:[3]

• Free bottles of water in the room.
• The entire hotel smelled of fried food.

“I would never select this hotel again. It needs to be renovated.”

Dec 20, 2006 by David from New York, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[5]

• Clean room, functional gym.
• Awkward location, need to pay for parking.

“There should be some sort of notice that the parking fee is extra at this hotel because you need to use an adjacent parking lot. Also, the sign directing guests to the hotel from i-90 is small and easy to miss.”

1 of 1 people found this review helpful.

Dec 10, 2006 by Norman from Westlake Village, CA
Overall Rating: 2
Cleanliness:[8] • Staff:[9] • Location:[1]

• The walls were painted bright and cheerful.
• It's directly on top of a freeway and you can hear traffic all night.

“Even thought the hotel is attractive it sits directly on top of a freeway and the windows are not soundproof. I would never recommend this hotel to anyone.”

1 of 1 people found this review helpful.

Nov 17, 2006 by Peter from Chicago, IL
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[6]

• Staff was friendly and beds were comfortable.
• Bathrooms terrible, sheets avg.

“This hotel is ok. I would not choose to stay in this hotel again unless I have no other options. Staff friendly and the lobby are fine. The hotel had an overall smell on the common space on the floors. The common space on the floors was filthy when I arrived to my sleeping floor.”

Nov 6, 2006 by Randy from Lenexa, KS
Overall Rating: 2
Cleanliness:[5] • Staff:[6] • Location:[1]

• Not a bad hotel.
• Literally on top of a highway.... Very noisy!

“Everything would be fine if they either sound proof the rooms, or built in different location. If I pick the 3-star rating, I expect a good night¿s sleep at the least. At best I got 4 hours of sleep a night due to the traffic noise and train that runs right next to the hotel. Do you even tour these hotels before you list them?”

Nov 5, 2006 by Steve from New Britain, CT
Overall Rating: 7
Cleanliness:[3] • Staff:[8] • Location:[4]

• The staff was nice.
• The hotel needs to be up dated, $12 for parking and $10 for internet halls very old.

“I would NOT recommend this hotel. Very Hard to get into from street after coming off highway. Rooms and halls, very old dirty wall paper and carpets. Nothing near by but a toll booth every time you leave either direction, a very poor choice.”

Oct 28, 2006 by Wendie from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location to Ma. Pike could avoid downtown Boston traffic, very helpful for visitors with rental car.
• Noise from traffic in the room-only complaint re: Hotel and rooms on other side wouldn't have this problem.

“Very pleasant atmosphere and helpful friendly staff. Hotel restaurant very limited menu, however Appleby's Restaurant next door. Our was on the noisy side of hotel road traffic, but beds etc. Very comfortable so we still slept well. Only complaint ~ TV. Didn't work ~ report it said it would be corrected in a few minutes, however it never was.”

1 of 1 people found this review helpful.

Oct 27, 2006 by J. from Dallas, TX
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[1]

• Nothing.
• Everything. Noisy. Very bad choice.

“It does not merit being in the category it is in. Far off from what I needed geographically and NOISY.”

Aug 31, 2006 by Patti from Mahwah, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Convenient location.
• $12 for parking; additional cost for internet access in room.

“Hotel is conveniently located right off the Mass Turnpike. I think it is ridiculous to charge $10 per day for internet access in your room and $12 per day for parking.”

Aug 24, 2006 by Daris from Berlin, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff was friendly and responsive to our needs.
• The hotel was great, getting to it from the main road was a little difficult.

“The hotel was clean and the staff very friendly and accommodating. We particularly liked the ease of registration and check-out.”

Aug 19, 2006 by Lorraine from Walnut Creek, CA
Overall Rating: 2
Cleanliness:[8] • Staff:[8] • Location:[1]

• I really can't think of anything.
• The location.

“As we drove down the Mass Pike we were horrified when we saw the Sheraton sign on a hotel that was literally over the highway and next to train tracks. The hotel was also very difficult to get to once you got off the exit. The hotel itself was dingy and the views were of the highway, with your choice of east or west. The air conditioner was the noisiest I have ever heard and kept waking us up each time it went on. ”

Aug 19, 2006 by Maureen from Middletown, NJ
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff went up and beyond.
• The charge for the Internet and the fact it didn't work.

“Though clean, this hotel was not impressive for a 3 star. The Internet didn't work and, after about 20 min of problem solving, I was told it would take up to 2 hours to be repaired. I switched rooms and the Internet worked in the new room. There was a charge for the Internet on top of it. The breakfast was much too expensive. I liked the very comfortable bed. The clerk who checked us in was very helpful in switching rooms.”

Aug 2, 2006 by Yvonne from Duluth, GA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[1]

• The hotel manager did not charge us for our 1 night stay and credited our account for the remaining 4 days we canceled at that hotel.
• An employee said she was the manager when she was not and was nasty; garage attendant made inappropriate gestures to our 12 yr old.

“I felt unsafe at this hotel, especially with children. The garage attendant threatened my husband then made an inappropriate movement with his body when our 12 yr old daughter looked at him. A female hotel staff member at the desk was rude and walked away when I tried to speak with her. Fortunately, the head manager the next morning apologized and went out of her way to appease us by immediately getting us into another hotel and not charging us for the remaining 4 days we did not stay at her hotel. She was very professional about it.”

Aug 1, 2006 by Joyce Q. from Syracuse, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• My room is very clean.
• N/A

“Very good.”

Jul 29, 2006 by Tom from New Milford, CT
Overall Rating: 3
Cleanliness:[9] • Staff:[9] • Location:[9]

• The exercise room.
• Very noisy, between the air conditioner and the traffic, very small pool, had to pay extra for parking, no breakfast included.

“The room was neat and clean, but the hotel was too noisy. The air conditioner kept going on and off all night and the traffic noise was a nuisance. The pool was very small for a hotel this size. Having to pay extra for parking($12)was ridiculous, I've never had too for parking while staying at a hotel. Overall this stay was way overpriced for the services offered. Not my idea of a Three Star Hotel. Next time I'll pay a little extra and stay in the heart of Boston. Very Disappointed.”

Jul 21, 2006 by Stan from Fayetteville, AR
Overall Rating: 3
Cleanliness:[9] • Staff:[10] • Location:[3]

• Clean, attentive staff.
• LOCATION! above turnpike, booming traffic sounds killed any chance of good sleep.

“Don't sleep there unless you're impervious to sound.”

Jul 12, 2006 by Richard from Brockport, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• It was convenient to the event we had traveled to attend.
• The hall ways looked a little older than we had anticipated.

“No convenience store within the hotel. Some might find the roads approaching it somewhat confusing. The staff was helpful and seemed committed to facilitating our stay. The location was very convenient to various places and the thruway to Boston.”

Jul 8, 2006 by Kathy from Naples, FL
Overall Rating: 2
Cleanliness:[8] • Staff:[2] • Location:[8]

• Location and easy access to and from major roadways.
• See notes below.

“When I called to check on parking before making the trip I was informed it was $9/day. When I arrived (a couple of weeks later) the rate was actually $12/day. They also charged $9.95/day for internet in the room. They don't tell you that it is free in the lobby. Desk staff was not friendly and housekeeping kept forgetting to replenish the coffee in the room (more than once). The 2 water coolers in the fitness center were completely empty one day. TV (access to pay movies) was unavailable one night. I guess you get what you pay for. There are so many hotel chains that offer these at no charge.”

Jul 3, 2006 by Michele from Tire Hill, PA
Overall Rating: 2
Cleanliness:[1] • Staff:[8] • Location:[6]

• Beautiful lobby.
• I have stayed at Motel 6s' that were cleaner and more up-to-date.

“I was very disappointed with the Sheraton. This is a name hotel that is to have certain standards that are expected. The hotel lobby was very clean and updated, but when you step on the elevator you realize that it is a front. When I got off the elevator, I thought I was staying in a 1-star hotel. The hallway was a mess. The carpets where dirty (and I mean dirty) and the walls had torn wallpaper and etc. The sleeping area was clean, but the bathroom was not what I would call clean. I think everything in the bathroom was original and not kept up very well. ”

Jul 2, 2006 by Fred from Jacksonville, FL
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[4]

• Room is clean and spacious.
• Bad location, very noise at night.

“The hotel is not bad overall. It is just the location on top of a busy interstate high way that makes it very noise.”

Jun 28, 2006 by Xinzhang from Clarksburg, MD
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Location.
• Noise.

“They put me in a smoking room at first. I had to ask them to change it.”

Jun 26, 2006 by Joe from Washington, DC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Very nice room.
• Driving near the hotel is a huge pain, it's right in the middle of ramps to I-90.

“Very good, but the location is a bit of a pain.”

Jun 15, 2006 by Will from Covington, GA
Overall Rating: 8
Cleanliness:[6] • Staff:[7] • Location:[7]

• Convenient to airport, close to restaurants.
• Charged for parking but garage not at all secure.

“Good destination for business travelers on budget.”

Jun 13, 2006 by Annette from Spring, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[4] • Location:[6]

• Location.
• The restaurant did not have a good selection of meals.

“The hotel is not as nice as it was in 2002 and 2003. I think the Sheraton Co. has lowered the standard of the hotel.”

Jun 3, 2006 by Road W. from Pittsburgh, PA
Overall Rating: 7
Cleanliness:[1] • Staff:[10] • Location:[10]

• Nice lobby & nice restaurant.
• 3 in our party. All 3 rooms smelled. Rooms in need of renovation.

“The hotel staff are very friendly at this hotel. The lobby and restaurant/bar are very nice. The rooms are in real need of renovation. Fundamentally, they are clean, but they are old, smell, and the dirt has been baked in over the years. This hotel does not deserve a 3 star rating.”

Jun 3, 2006 by Heather from Quakertown, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Convenient location to the Mass pike, and beds are great.
• Not much nightlife around and they charge for Internet in the rooms.

“I've stayed here frequently and overall enjoy my stay. Location is my primary driver, as well as the fitness room and quality of the room/beds over other comparable hotels.”

May 15, 2006 by Heliodoro from Belmont, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Good if u go to Belmont.
• No Internet free access or at least wireless.

“Well in general.”

May 2, 2006 by Chet from Murrieta, CA
Overall Rating: 4
Cleanliness:[5] • Staff:[7] • Location:[5]

• Bed was comfy, shower was great.
• Location, parking fee, access, room was not really clean, located on Freeway bridge.

“The Hotel is located OVER the freeway. Room was not clean (floor boards separated from wall), shower was great, bed was comfy. Lobby was very clean and modern, restaurant was so-so.”

Apr 29, 2006 by Bill from Springfield, MA
Overall Rating: 1
Cleanliness:[3] • Staff:[5] • Location:[5]

• Easy access to downtown Boston.
• Old, tired, desperately needs updating.

“Stay here only if you like cigarette smoke and noise from the highway (which runs directly underneath the hotel.) The hallways stank of cigarette smoke. The room furnishings were shabby. Had to turn on the old-fashioned wall heater/fan to cover the noise from the highway. The only bargain is the discounted $9 parking.”

Apr 12, 2006 by Sheila from Studio City, CA
Overall Rating: 3
Cleanliness:[1] • Staff:[2] • Location:[7]

• It was cheap, relatively speaking. Parking is "discounted" to $9 a night.
• Dirty, noisy, bad service, warn out, uncaring.

“Do not stay there! In April, it's filled with high school kids on spring break who run up and down the halls all night. It has never been renovated. The rugs and drapes are warn and threadbare. The staff knows little or nothing about the area and is not able to give directions. The service is terrible. We asked for a wakeup call and did not receive it. There is ONE computer in the lobby. This is a 1960s hotel that has never been updated. Do NOT pay more than $65-70 for this hotel. In fact, try not to stay there. We saw much nicer ones on I95 closer to Waltham which is where we requested to stay. I can't imagine that this hotel will come up.”

Apr 9, 2006 by Lynn from Greensboro, NC
Overall Rating: 3
Cleanliness:[8] • Location:[6]

• The bed was comfortable.
• My room was incredibly noisy. It made falling asleep a challenge.

“I found much about this hotel to be mediocre. The room amenities were minimal ' quite unlike my stay in 3 star hotels elsewhere. The traffic noise was quite irritating and kept me awake. The staff was friendly, but not especially helpful or committed. I would not elect to stay there again.”

Apr 5, 2006 by Nancy from Orefield, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Location, price, staff.
• Rugs spotted, paint dirty, dingy.

“For a 3 star hotel, I felt the rooms were not 3 star rooms. The staff was very helpful and the location suited my needs but the rooms and hallways need refurbishing.”

Apr 4, 2006 by Adolfo from Charlotte, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Excellent Location for Events at Boston University.
• Internet Access is not free. Come on!

“Great hotel, great location, kind of noisy. Only bad thing is that they charge for Internet Access. One of the last few that still do. Penny wise, pound foolish!”

Mar 30, 2006 by Alex from Boston, MA
Overall Rating: 0
Cleanliness:[6] • Staff:[5] • Location:[7]

• Hotel is very accessible by road transportation.
• VERY inaccessible by public transportation, and staff could not help with any advice about the public transport.

“The air unit in our smelly room turned on repeatedly on its own throughout the night, and when we asked to have it fixed, their response was that the engineer could not tell anything was wrong. The room smelled clearly of an ex-smoking room, and we were skipped by housekeeping twice. There are few options for eating nearby, unless you want to walk across the highway and find some Donuts or ice cream. Or in the lobby, there is an Applebee's that stinks up the lobby with grill-exhaust smoke. When you arrive, please check to make sure that you will not fall through the desk chair when you sit down, and that your remote control and air conditioner/heater properly work or not. And if you are thinking that you can get a refrigerator, they charge $10/ night, even if it is to store medication. The good news is that at least 1 out of 5 of the staff members was very helpful, the other people I spoke with were completely uninterested with my questions, and when asked why we could not switch to a room that did not smell like smoke (even after we were assigned to a "non smoking room"), we were denied . It did not matter that I am a Starwood Preferred Guest at all.”

Mar 29, 2006 by Lorna from Weymouth, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The fact that it had a pool with fitness center right across hall.
• Pool was very small and I had to pay for parking ($9).

“Great hotel, but we were surprised at how small the pool was. Also, I wasn't happy about having to pay for parking at this hotel.”

Mar 19, 2006 by Roger from Torrington, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Easy to get to. Quiet.
• Cannot open windows.

“It is an older facility but they keep it updated.”