User Reviews for The Westin Waltham Boston

Research User Reviews for The Westin Waltham Boston (21-40 of 120)

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Dec 5, 2007 by Lee from E Providence, RI
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[4]

• Highway access.
• No mini bar/location in general/mold in bathroom/sundries store closed 6 pm-7.

“I was disappointed in the overall stay. Bathroom had rust and mold. No mini bar. Had to pay to park in hotel lot. Sundry store in lobby closed from 6-7 pm had to try and find a store in the area. There is nothing around here, and I mean nothing in the way of restaurants and stores. Very industrial and corporate.”

Dec 5, 2007 by Sophie from Nashville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Beautiful building!
• Tiny TVs.

“Overall a great hotel. Classy feel to it.”

Nov 12, 2007 by Donna from Bethlehem, PA
Overall Rating: 2
Cleanliness:[3] • Staff:[9] • Location:[8]

• Great staff.
• The hotel is dirty and the health club is disgusting.

“I was displeased with the quality of the hotel. The vent in my room was so dirty and the health club for 3 days in a row did not have anything to wipe down the machines and was out of drinking water. I complained each day and still nothing was done. The rooms need an overhaul.”

Nov 1, 2007 by Debbie from Dallas, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Great mattress, Starbucks in the room, convenient.
• Parking garage Narrow spaces and entrance.

“Great view from the lounge, attractively decorated, and magical comfortable beds that float you away to dreamland.”

Oct 15, 2007 by Gail from Weston, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[5]

• Felt safe and bed was very comfortable, nice staff.
• The bathroom and carpet/furniture needs updating.

“I enjoyed my stay at the Westin; the staff was friendly and very helpful. The bed was very comfortable, but overall the room is tired looking and needs a facelift, also they need a lot of improvement in the bathroom. The food in the restaurant was fine.”

Oct 3, 2007 by Henry from Williamsville, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Attractive, convenient.
• Nothing to complain about.

“Excellent accommodations.”

Sep 28, 2007 by K from Virginia Beach, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff was awesome! Absolute 10. Very accommodating, friendly and went overboard to make you feel welcome!
• The pool area was a bit shabby and needed a redo. Hot tub wasn't working, etc.

“Overall, absolutely great hotel. Really great restaurant, extremely nice common spaces. Our room was a long walk from the elevator, which was odd, but the room was extremely nice and the bed truly was "Heavenly". The pool isn't quite what the photos suggest. The hot tub's 'bubbler' was broken, but I would stay here again in a heartbeat. The location is a bit out of Boston. With good traffic, 15-20 minutes. When we arrived, it took us 50 minutes to get to the hotel from the airport, but it was 6:00 pm and so was rush hour traffic. However, a comparable hotel in downtown Boston was at least twice the cost, and so I was very pleased with our selection. Waltham is actually a quite nice little town with a few restaurants, gas, pharmacies, etc. Again, overall, great hotel. I am simply trying to be very descriptive of our experience. (And the restaurant's chowder is excellent!).”

Sep 6, 2007 by Betty from Bristol, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location, clean attractive rooms.
• Expensive restaurant for breakfast, parking extra.

“Great value, location”

Sep 6, 2007 by Adam from Cary, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• Checking out; will not stay at a Westin ever again.
• Placed in handicapped, room by elevator (noisy), dirty sheets, lone kids roaming halls & pool, loud wedding party late night.

“Do not stay here if you are celebrating your first anniversary. Hotel general manager couldn't have been less helpful in making the situation right.”

Sep 3, 2007 by Nancy from Long Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Cleanliness, friendliness of staff, ambiance.

“Conveniently located, clean, friendly staff.”

Aug 24, 2007 by Corinne from Southbury, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Friendly staff.
• Tub did not drain.

“The bathtub did not drain even after we reported the problem. Also, one of the electric outlets did not work so we had problems connecting a working light and the clock at the same time. This was also reported and they fixed this.”

Jul 16, 2007 by Rick from Carmel, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Perfect location.
• Nothing I could find.

“Great location and an excellent hotel. Good service, well done!”

Jun 28, 2007 by Joe from Corte Madera, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[5]

• Free Directions printed out at front desk.
• $9/day for parking.

“They will nickel and dime you to death here. $1.50 for local calls, $9/day for self parking.”

Jun 20, 2007 by Jb from Commack, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly helpful staff. Loved the heavenly bed. Hotel room was lovely.
• There was nothing within reasonable price on the room service menu. Nothing for kids either.

“I loved the hotel. Everything was well-maintained, and the room was beautiful. The bed was the best that I've ever slept in. The workout room was great, and had a nice selection of workout machines. My only complaint would be about the pool area. I didn't have a chance to go in, because it was over run by young children, and no lifeguard was present. Even the whirlpool was full of kids jumping in and out, and this was later at night, 9pm.”

Jun 7, 2007 by Josie from New City, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The common areas were magnificently maintained and beautiful.
• The room was carelessly put together, the bed not made well, the bathroom was lacking toiletries. Neglect.

“I have stayed at this hotel before. And I have noticed it is not taken care of as it once was. I remember being floored at how meticulous the cleaning staff was and how luxurious the rooms felt. This time, I was not impressed and immediately forgot about my stay the minute I left. It was ok. It's losing its luster.”

Jun 3, 2007 by Heather from Sicklerville, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Size of the rooms.
• Bathroom was way too small.

“The hotel as a whole was great. The location was perfect for us. Easy 15 minute drive to a T station right into downtown Boston. My one complaint was the size of the bathroom. I have had bigger bathrooms in NYC hotels and studio apartments.”

Jun 1, 2007 by Anita from Dorchester, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Helpful staff, clean, great value for the money.
• No more free parking, now you have to pay $9.

“Excellent value, friendly staff, clean and well maintained facility.”

May 24, 2007 by Peter M. from Arlington, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[7]

• Good location right off freeway.
• Excessive nickel-and-dime charges.

“Well maintained hotel which reflects the era (1980s) of its construction--lots of glass and mirrors. Excessive charges for little things ($2 to make an 800-call, etc., $9 for suburban parking) detract from experience.”

May 20, 2007 by Mary Kay F. from King Of Prussia, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• You don't offer business traveler - two or more in question 12.
• TV remote didn't work, replacement remote didn't work.

“Appears to be a conference center, so the parking was very crowded and the hotel bar was very crowded and noisy. I needed to extend my stay and the desk told me they were overbooked and I'd have to leave, but when I called reservations I got a room.”

May 19, 2007 by Peter from Weston, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Big room, comfortable, quiet, modern spec.
• 1st night put me in room above bar - much too noisy.

“Need a car - but excellent for business traveler. High spec with friendly staff.”

May 10, 2007 by Linda from Waltham, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The bed was extremely comfortable. The staff was excellent, friendly and helpful.
• A glass was broken and we called up for maid service and the maid was heard complaining we didn't tip her as she was leaving the room.

“I would stay there again if I could get the same great value price as I got from you.”

May 4, 2007 by Paul from Eden Prairie, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great view with large windows.
• Lobby furniture is getting worn.

“The hotel was very nice; the parking structure was not attached so we had to walk in the rain back and forth for self park. Free internet in the lobby and $9.99 internet in the rooms is okay. When I was there were 300 students on a band and choir trip also staying there. Kids were kids, all was fine.”

Apr 27, 2007 by Rebecca from Marlborough, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location/easy to get too. Nice rooms.
• None.

“Appropriately an upscale three-star. Clean. Nice rooms/modernized and nice lounge bar area. One of the better Westin's I have stayed at.”

Apr 25, 2007 by Betty from Bristol, CT
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[8]

• Easy location, very friendly, helpful employees.
• Had a zero balance, and then received a charge on my account for $10.23 parking?

“Had an issue with very soggy carpet in our room. We had a connecting room, with adult children. We were immediately offered another room. They even brought us the keys.”

Apr 4, 2007 by Tracy from New Lenox, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The smell of the candles and their line of fragrance.
• We lost our luggage & did not know it was sitting behind the desk for 4 days.

“These are always my favorite places to stay. I need my brother in law's help on a project for my business so I ended up bringing his whole family along for spring break. Our luggage was lost on our arrival to Logan airport from Chicago. Usually my family would be in Daytona beach this time of year but they ended up getting stuck in cold Boston so losing the luggage was the start of a train wreck. We couldn't get a hold of the airport after calling for 4 days and on Thursday (we checked in on Sunday) we finally got a hold of someone at the airport that told us our luggage was delivered to the west in on Monday morning at 4 am. My nephew had no clothes for the week and my sister had to go out and buy him everything new. They were kind enough to reimburse my sister for what she had to buy for the week and are now in the process of trying to figure out what happened. The pool was not working when we arrived and I don't believe this is a good place for children to stay because there is nothing for them to do. It is great for business travelers and I will stay again.”

Mar 27, 2007 by Ahsan from King Of Prussia, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• You can be close to Boston (15 minutes away) at affordable price.
• Hotel room was not a 4-star. It was more like 3-star room.

“Hotel is close to Boston about 20 minutes away. If you want to be in the city then this is not for you. However, expect to pay much more (about twice as much).”

Feb 22, 2007 by Geoff from West Hartford, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Super comfortable bed.
• Outdated bath/shower (but clean).

“Exceptional quality for the price. Convenient to Boston suburbs. $9/night parking a minus.”

Dec 28, 2006 by Marie from Winchester, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[5]

• Hotel was quiet, very clean, nice rooms.
• Restaurant breakfast much too expensive, difficult to get a cup of tea or coffee without dining in the hotel, need options for hotel guests.

“Front desk staff was incredibly welcoming and helpful. Not a 4 star hotel, amenities a bit lacking, couldn't get a cup of coffee or tea without leaving hotel to go to dunking donuts-hotel restaurant much too expensive for quick breakfast, room service very high priced-priced for business travelers with expense accts. Location not the greatest, you need a car-absolutely. Rooms quite nice, very clean and that¿s a huge plus.”

Dec 13, 2006 by Rick from Union, SC
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[10]

• Clean.
• Extremely thin walls, no refrigerator in room,.

“The walls were extremely thin it seemed as if the couple next door was right in our room, whether it was during their extreme arguments including the use of profanity or their make up sessions. It would have been a very embarrassing situation had our children been present.”

Nov 23, 2006 by Andrew from Croton On Hudson, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff was friendly and helpful.
• Prices for food and beverages were outrageously expensive.

“A very representative west in hotel. Good location, friendly staff, comfortable room, especially the bed.”

Nov 2, 2006 by John from Corona, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• Generous sized rooms, high end, great value.
• Tough to find off.

“Definitely a first class hotel with comfortable rooms and public spaces. Front desk staff was friendly and professional.”

Oct 18, 2006 by Wilma from Bondville, VT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Rooms are nice, beds very comfortable, Westin type mattresses.
• The fitness center needed cleaning, no headphones for TV.

“Breakfast is very expensive in the dining room. No quick breakfast in the hotel. There is a Dunkin Donut just a short walk from the hotel.”

Oct 16, 2006 by Chris from Plymouth, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[6]

• Bathrobe in room, dual shower heads, comfortable beds,
• I needed something from my car after it was valet parked, and they wouldn't tell me where the car was

“The hotel was easy to see, but it was difficult to get to the entrance. There were no lighted signs to show the way at night. The staff was cordial and professional, but they wouldn't tell me where my car was valet parked when I needed something out of it. The room was well appointed, pretty standard fare, but the dual showerheads, and thick bathrobe were a bonus. The bar was expensive,$8.30 for a top shelf gin and tonic, but it was strong and ample. Room service breakfast was on time, hot and good. Overall a nice hotel.”

Sep 13, 2006 by Chris from Camp Hill, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[9]

• Lovely lobby area; elegant sheets and bedding.
• The waiting time for food in the restaurant was interminable.

“Reasonable, not terribly exciting but not disappointing; staff very attentive and accommodating.”

Sep 13, 2006 by Harry from Lagrangeville, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Informative, very professional staff. Clean and very nice common areas. Outstanding brunch. Comfortable rooms. Very very pleasant accommodations.
• Location could be a little further than might like if need is to be in downtown Boston, but train is 10 minutes away.

“Excellent hotel. Very nice buffet on weekends. Staff for restaurant outstanding. Concierge desk professional, young, but informative and went out of way to be cooperative and an aide with many details. Nice grounds and lobby, Very favorable.”

Sep 12, 2006 by Diane from Norwell, MA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• The light and open feel of the entry and dining room.
• Strong smell of smoking in the hallway to the room.

“I felt that this hotel was a bit worn for a 4 star hotel. The surface on parts of the limestone (?) sink in the bathroom had ink stains and was worn, for example. Also holder for the room keys have a notice that you are automatically accepting paying for a USA today newspaper and if you don't want it you have to return it to the desk for a $.75 refund. That and the $9 per night parking charge - in a suburban area where there were few cars in the garage, seemed to me to be uncharacteristic of a 4 * hotel. On the other hand it is definitely more comfortable than the Sheraton that is over Rt. 90 in Newton and that is a 3 *.We had a room with 2 double beds, we are used to a queen size bed and were surprised but found we were uncomfortable in this smaller bed. The mattress was also too soft for me. We ordered the usual bacon and eggs with toast a la carte breakfast, and service was slow - few waiters. they clearly expect people to choose the buffet which we thought was too much food and too expensive. ”

Sep 7, 2006 by Elaine from Redding, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The wait staff in the restaurant was very attentive, and the bartender at the lobby bar was very nice and friendly. We have been here before.
• Not this time but one other, my son was with us and he stayed on the sofa bed and it was horrible.

“I think this is the best hotel in Waltham, although I have not stayed in all of them (only 2 others). It is convenient, clean, friendly.”

Sep 6, 2006 by Nancy from Somers, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was clean, comfortable, easy to get to, good location for access to Boston.
• The is highway construction around the hotel, so getting to restaurants etc. can be tricky.

“My husband and I were taking our daughter to Boston University and I could not find a hotel that was available in Boston that would fit our budget and was a 3+ star hotel. This location was just 10- 15 minutes outside of Boston and very accessible for Route 90. We will definitely stay there again when we visit, the price and hotel quality cannot be beat.”

Aug 30, 2006 by Michael from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice room.
• Felt that breakfast was overpriced.

“Got there at 1:30am and left by 9 so I do not feel able to answer this question.”

Aug 24, 2006 by Marc from Hicksville, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Beds.
• Phone surcharges.

“Overall nice hotel, not quite what I expected for a 4-star hotel in terms of room amenities. Phone surcharges are ridiculous and internet access should be free at these rates.”

Aug 8, 2006 by Jim from Westhampton, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location and staff.
• Outside entry area and lobby could be cleaner.

“The best feature is the smoke free environment for the entire hotel. Very refreshing!”

Jul 21, 2006 by Renee from Staten Island, NY
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[8]

• They served us brunch even though we were too late for the meal.
• No place to take in the sun by the pool.

“Staff tried their best to accommodate everything we requested.”

Jul 20, 2006 by David from Nantucket, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Towels and bathrobe and easy parking.
• TV console chipped and old.

“Excellent overall, helpful and friendly staff.”

Jul 11, 2006 by Steve from Honey Brook, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Room was very quiet.
• Bathroom vanity was too small. No cooler or microwave. Hotel wanted $50 for late check out.

“Overall this was a great hotel at an outstanding price---when I tried to add a day at the front end (early arrival) they wanted $70 a night more than we paid. The staff was exceptionally pleasant and helpful. The location was very good for west Boston. We'll go back if we're in that area again.”

Jul 7, 2006 by Barry from Yardley, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pleasant staff, Good bartender, decent pool/fitness, nice linens.
• Hot tub not hot enough, bar drinks pricey.

“Excellent weekend value. 20 minutes max. from Boston, free parking (saves you $20/night), just off exit from Rt 128/95. Pleasant staff, good bartender, decent pool/fitness, nice linens.”

Jul 6, 2006 by John from Baltimore, MD
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• The price was reasonable.
• The room is not 4 star quality (wall damage, older stained furnishings and fixtures).

“A decent hotel if it can be had for a decent price, but don't expect 4 star quality once you leave the lobby. The room we had was on the second floor and had older stained furnishings and bathroom fixtures. Repairs or renovations to the room were sloppily done (you could see cracks and seam lines in the walls, the air conditioning unit was exposed, etc).”

Jul 5, 2006 by Vicky from Seaford, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beds were so comfortable.
• Not really convenient to Boston/not really kid friendly.

“The hotel was beautiful. pool nice. Gym excellent, public transportation would take forever to get into Boston and wait till after rush hour and driving in a breeze. Parking in Boston not bad $30.00 a day. There were quite a few kids at the hotel but I found it to more suited for travelers and couples. The restaurant looked great but not for kids.”

Jun 30, 2006 by Richard from Plano, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Everyone was very nice.
• Road construction around the hotel.

“Very nice hotel at the price.”

Jun 22, 2006 by Tara from Plainsboro, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Heavenly Bed is amazing.
• The hotel was great.

“The Westin in Waltham was amazing. I called ahead to confirm a very late arrival (3 am, due to a long drive), and the front deck staff was very pleasant when we arrived at 3:20 am. I only wish we had more time to spend in that luxurious, well-decorated room. We sank into the Heavenly Bed, and very much enjoyed the dual shower- head and curved shower rod that gave lots of elbow room. All in all, another great stay at a Westin.”

May 31, 2006 by Geoff from Watertown, MA
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[7]

• Being able to check out via the television.
• Long walk to parking garage and elevator cleanliness.

“This hotel is nice. The problem is that the elevators (which were not very clean) were on the opposite side from the parking garage. This meant that the walks from car to room are very long.”