User Reviews for The Westin Waltham Boston

Research User Reviews for The Westin Waltham Boston (1-20 of 125)

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Oct 1, 2009 by John from North Haven,CT
Overall Rating: 9

• Very clean hotel and good quality.
• No coffee available in lobby for guests.

“The room and hotel were
very clean.”

Mar 6, 2009 by Andy from Carrboro,NC
Overall Rating: 7

• Double shower head was nice.
• Ceiling in room had large spot that looked like water leaked from above.

“Room was nice enough - contained a refrigerator that was unplugged. Cannot understand why they had you pay $9 a day to park your car in their ramp - this place wasn't in the middle of a big city. Spent almost $30 on an entree in the hotel restaurant and walked out of there hungry.”

Dec 4, 2008 by Anita from Dorchester,MA
Overall Rating: 9

• Had to pay for overnight parking and internet access.

“Considering the price, I was shocked to find I also had to pay for overnight parking for a hotel so far away from the city. There's also a charge for internet access and sorry folks, no free coffee in the lobby.”

Sep 16, 2008 by Jay
Overall Rating: 9

“Nice hotel, right of 128. Exceeded all expectations.”

Sep 14, 2008 by Irv from Teaneck, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The beds, pool and hot tub were all excellent.
• Charging for parking in the suburbs is a little tacky.

“Overall the hotel is excellent. The beds are the best I have found at any hotel. The pool, hot tub and exercise room were excellent, uncrowned and very clean. The service staff was also very helpful and sent out faxes for us at no cost. The only complaint we had was the cost of parking.”

Sep 5, 2008 by Zak from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, friendly and price was great!
• They charge for parking!

“This was my 2nd stay at this hotel, the people working there are nice, the place is clean, I would rate it 4 stars. I came with a group of 7 people, they let us use a conference to have our own poker game, it's a nice place. The only downside was paying $9 a night for parking, so overall I'll stay there again.”

Sep 2, 2008 by Kevin.
Overall Rating: 5

“Great hotel.”

Aug 15, 2008 by Evan from Lowell, MA
Overall Rating: 5
Cleanliness:[10] • Staff:[8] • Location:[3]

• Clean - beautiful lobby and restaurant.
• No services were free, even the guest computers required users to pay for internet use.

“Beautiful facilities, lots of services but they all cost and way too much.”

Aug 10, 2008 by Eric from Katy, TX
Overall Rating: 2
Cleanliness:[5] • Staff:[3] • Location:[6]

• Nice appearance.
• Overbooked, could not accommodate. No offer to compensate.

“We found that the hotel even though asked for two double beds, it had no double rooms for us. They had sold them to attendees from a wedding that was having a reception there. We ended up sleeping 3 in a full size bed with a twin cot wedged into the room for the 4th. The cot had to be half propped onto a chair since there was no place to put it flat in the room. They would not help us with placing the cot and had to be called twice to deliver extra pillows and blankets. Somewhat outside the hotels control, but clearly there had been a heavy smoker in the room and the room reeked of smoke, despite being a non-smoking room. Also anytime any room near us used any plumbing fixture the pipes in our room would moan and squeal till you went into the bathroom and turned the sink faucets on and off. Overall a truly poor experience for such a high end hotel.”

Aug 7, 2008 by Edward from Southbury, CT
Overall Rating: 8
Cleanliness:[9] • Location:[8]

• Covered parking.
• Complementary internet access inoperable.

“It was our second stay this year. Both were positive experiences but surprised that a business travel hotel would charge for room access to the Internet, very European and cheap. Most other hotels, including 3 star offer Internet access in the room as complementary. Also, the complementary Internet access at this hotel was inoperable on Friday, Saturday, and Sunday.”

Jul 14, 2008 by Diane from Medford, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Extremely friendly & helpful staff.
• Drab, tired bathroom.

“Although the lobby and restaurants were beautiful and inviting, the room was average (heavenly bed was as expected, wonderful) and the bathroom was tired and needed updating (cracked marble, small size but clean). I usually choose Westin when traveling as they are always a great choice but this one was just ok. You could tell that it was previously another hotel.”

May 31, 2008 by Ann from Portland, ME
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[4]

• Starbucks coffee, but if you wanted an additional packet, that was also extra.
• This hotel charged you extra for everything from parking to internet to telephone.

“The pool and hot tub area needs updating and the chlorine smell was so strong you couldn't stay in the room. I found it hard to believe that they charged 9 dollars a night for parking. You expect that in Downtown Boston, but not in Waltham.”

May 30, 2008 by Janice from Penacook, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Same, very limited and expensive meals whether you ordered room service, ate in the lounge or in the restaurant.

“An absolutely comfortable, safe, affordable stay. Spectacular looking hotel, especially at night.”

May 21, 2008 by Greg from Wheaton, IL
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[6]

• Location is good.
• Pay for parking in the suburbs.

“Old rooms. Heat/AC was in need of service and rattled every time it turned on. Had to stuff towels in various places to stop it from waking me up! Mirror in bathroom came off wall in my hand.”

May 11, 2008 by Karen from Rochester, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[6]

• Pictures of the lobby and the pool area did not reflect the real thing.
• It was clean.

“When we first entered our room I was very unhappy. It was not what we requested. I called the front desk to explain that we had 1 queen size bed and we requested 2 beds. My husband and I were traveling with our 2 children and we would never have requested 1 bed. When I spoke on the phone with the staff they claimed there was nothing they could do and they did not have any other rooms. It wasn't until my husband and I went to the front desk that they were by a streak of luck able to change our room.”

Apr 25, 2008 by Anthony from Elmira, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Near Boston. Most comfortable bed I've ever slept in.
• Parking fee too high.

“Very comfortable room. Short distance to Boston. Clean. Great workout facilities. Very nice hot tub. Indoor pool was small but adequate. Would recommend this hotel.”

Apr 24, 2008 by Betty from Bristol, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Easy on/easy off location. Very clean hotel.
• Pay for parking in a self park garage.

“Been there many times, and will return again.”

Apr 21, 2008 by Frederick from Spencerport, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Very clean and pleasant, quick check in and check out, everything went very smoothly.
• Trashy and loud younger people (the beer drinking type).

“I am likely to return to this hotel. I enjoyed my stay- it was clean and professional looking. The staff was helpful and the check in/out times was minimal. The only unpleasant event was encountering the beer drinking rednecks that knock the chairs down and speak very loudly, seeking attention of all the guests.”

Apr 2, 2008 by Gene from Amherst, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[8]

• Good decoration, nice contemporary design.
• Limited menu.

“I found the hotel too expensive considering what was offered.”

Mar 1, 2008 by Kory from Seattle, WA
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[8]

• The hotel is fairly consistent throughout. It is definitely one of the nicer hotel's in the area. It works well for me as a business traveler.
• Paying for parking is a bummer. Also, the bathrooms are a bit hit and miss in tars of cleanliness - they could use a remodel.

“I've stayed here several times now and of the other Waltham Hotels I've stayed at, it works well for me as a business traveler. Paying for parking is a bummer. Also, the bathrooms are a bit hit and miss in terms of cleanliness - they could use a remodel.”

Feb 28, 2008 by Dad from Brewster, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel is family friendly, with a nice little pool just outside of Boston.
• I have no complaints.

“We have stayed twice with children at the Westin in Waltham. The staff is friendly and upbeat. The hotel itself is immaculate with a nice rooms, a sleek/modern lobby and comfortable beds. We use the pool a lot, and although small, it is fine for our two young ones. The fitness center is a plus too, with several treadmills, Stairmasters, elliptical, and weight machines. It's more or less just off the highway, so there isn't a whole lot around, but across the little bridge there is a good Thai food place we enjoyed.”

Feb 4, 2008 by Kory from Seattle, WA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• It's a great location, a very nice hotel, and has a great atmosphere overall.
• Pay for parking! It is in an area where all the other hotels have lots that are free.

“Hotel is great. Simple when it comes to rooms, but clean and of decent quality. It is consistent and you can count on a good stay. Free wifi in the lobby is nice - it would be great if the room wifi (and parking) were also complimentary. But then again, you get what you pay for, and compared to the other hotels in the Waltham area, this is the best that I've stayed at.”

Jan 17, 2008 by Beth from New York, NY
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• The hotel bed lives up to its name of heavenly. I've stayed at Westins before and I will again mostly for the bed.
• My one tiny complaint is that the hotel was showing some wear and tear around the edges. But you really have to look to notice these things.

“I was so glad that I was able to get the price I did for this hotel. I love staying at a Westin Hotel because their beds really are heavenly. I often have trouble sleeping away from home but not here. I didn't want to get out of bed in the morning.”

Dec 19, 2007 by Shirlene from Queen Creek, AZ
Overall Rating: 2
Cleanliness:[7] • Staff:[4] • Location:[4]

• Hotel staff friendly&
• Way too many problems!

“Well, upon arrival the hotel staff was very pleasant. My room was nice. The second night there around 2:30am I heard a woman screaming and crying. I called the front desk and notified them. It took about 6 minutes for them to come to my room. We figured it out that it was coming through the vents. I never heard the noise again. But I had to ask about the lady I heard screaming and crying through my vents. Only if I asked if they were going to do something to compensate me for the in convince of the early morning, they gave me a free movie. I had lots of billing problems that I had to take up with the managers. Like when I checked in my first night there they asked for a credit card for incidentals so I gave them one. The hotel info channel did not work so I had a menu brought to my room. I ordered a dinner of $9.00 plus tax and like 3 or 4 other charges for bringing my dinner so the total came up to like $20.00 not counting a tip. That the hotel restaurant had to call me and tell me that I was on a cash basis. They had to come up to my room to get money. So, I have had 3 counts of money issues with them. I would not count them as a 4 star hotels. Their shuttle only runs Monday thru Friday to local businesses where the business men come to for meetings and such. There is no way to shopping, dinning or anything unless you have a car or pay out a lot of money for cab/taxi. So, I would not go back there again&”

Dec 5, 2007 by Mark from Bogota, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• I was able to leave.
• Poor management, not service oriented, would never stay again.

“Shows how service to the customer is not an important aspect to Westin. Night Manager refused to come to settle dispute with stay, instead sending out Front Desk person.”

Dec 5, 2007 by Lee from E Providence, RI
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[4]

• Highway access.
• No mini bar/location in general/mold in bathroom/sundries store closed 6 pm-7.

“I was disappointed in the overall stay. Bathroom had rust and mold. No mini bar. Had to pay to park in hotel lot. Sundry store in lobby closed from 6-7 pm had to try and find a store in the area. There is nothing around here, and I mean nothing in the way of restaurants and stores. Very industrial and corporate.”

Dec 5, 2007 by Sophie from Nashville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Beautiful building!
• Tiny TVs.

“Overall a great hotel. Classy feel to it.”

Nov 12, 2007 by Donna from Bethlehem, PA
Overall Rating: 2
Cleanliness:[3] • Staff:[9] • Location:[8]

• Great staff.
• The hotel is dirty and the health club is disgusting.

“I was displeased with the quality of the hotel. The vent in my room was so dirty and the health club for 3 days in a row did not have anything to wipe down the machines and was out of drinking water. I complained each day and still nothing was done. The rooms need an overhaul.”

Nov 1, 2007 by Debbie from Dallas, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Great mattress, Starbucks in the room, convenient.
• Parking garage Narrow spaces and entrance.

“Great view from the lounge, attractively decorated, and magical comfortable beds that float you away to dreamland.”

Oct 15, 2007 by Gail from Weston, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[5]

• Felt safe and bed was very comfortable, nice staff.
• The bathroom and carpet/furniture needs updating.

“I enjoyed my stay at the Westin; the staff was friendly and very helpful. The bed was very comfortable, but overall the room is tired looking and needs a facelift, also they need a lot of improvement in the bathroom. The food in the restaurant was fine.”

Oct 3, 2007 by Henry from Williamsville, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Attractive, convenient.
• Nothing to complain about.

“Excellent accommodations.”

Sep 28, 2007 by K from Virginia Beach, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff was awesome! Absolute 10. Very accommodating, friendly and went overboard to make you feel welcome!
• The pool area was a bit shabby and needed a redo. Hot tub wasn't working, etc.

“Overall, absolutely great hotel. Really great restaurant, extremely nice common spaces. Our room was a long walk from the elevator, which was odd, but the room was extremely nice and the bed truly was "Heavenly". The pool isn't quite what the photos suggest. The hot tub's 'bubbler' was broken, but I would stay here again in a heartbeat. The location is a bit out of Boston. With good traffic, 15-20 minutes. When we arrived, it took us 50 minutes to get to the hotel from the airport, but it was 6:00 pm and so was rush hour traffic. However, a comparable hotel in downtown Boston was at least twice the cost, and so I was very pleased with our selection. Waltham is actually a quite nice little town with a few restaurants, gas, pharmacies, etc. Again, overall, great hotel. I am simply trying to be very descriptive of our experience. (And the restaurant's chowder is excellent!).”

Sep 6, 2007 by Betty from Bristol, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location, clean attractive rooms.
• Expensive restaurant for breakfast, parking extra.

“Great value, location”

Sep 6, 2007 by Adam from Cary, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• Checking out; will not stay at a Westin ever again.
• Placed in handicapped, room by elevator (noisy), dirty sheets, lone kids roaming halls & pool, loud wedding party late night.

“Do not stay here if you are celebrating your first anniversary. Hotel general manager couldn't have been less helpful in making the situation right.”

Sep 3, 2007 by Nancy from Long Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Cleanliness, friendliness of staff, ambiance.

“Conveniently located, clean, friendly staff.”

Aug 24, 2007 by Corinne from Southbury, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Friendly staff.
• Tub did not drain.

“The bathtub did not drain even after we reported the problem. Also, one of the electric outlets did not work so we had problems connecting a working light and the clock at the same time. This was also reported and they fixed this.”

Jul 16, 2007 by Rick from Carmel, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Perfect location.
• Nothing I could find.

“Great location and an excellent hotel. Good service, well done!”

Jun 28, 2007 by Joe from Corte Madera, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[5]

• Free Directions printed out at front desk.
• $9/day for parking.

“They will nickel and dime you to death here. $1.50 for local calls, $9/day for self parking.”

Jun 20, 2007 by Jb from Commack, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly helpful staff. Loved the heavenly bed. Hotel room was lovely.
• There was nothing within reasonable price on the room service menu. Nothing for kids either.

“I loved the hotel. Everything was well-maintained, and the room was beautiful. The bed was the best that I've ever slept in. The workout room was great, and had a nice selection of workout machines. My only complaint would be about the pool area. I didn't have a chance to go in, because it was over run by young children, and no lifeguard was present. Even the whirlpool was full of kids jumping in and out, and this was later at night, 9pm.”

Jun 7, 2007 by Josie from New City, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The common areas were magnificently maintained and beautiful.
• The room was carelessly put together, the bed not made well, the bathroom was lacking toiletries. Neglect.

“I have stayed at this hotel before. And I have noticed it is not taken care of as it once was. I remember being floored at how meticulous the cleaning staff was and how luxurious the rooms felt. This time, I was not impressed and immediately forgot about my stay the minute I left. It was ok. It's losing its luster.”

Jun 3, 2007 by Heather from Sicklerville, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Size of the rooms.
• Bathroom was way too small.

“The hotel as a whole was great. The location was perfect for us. Easy 15 minute drive to a T station right into downtown Boston. My one complaint was the size of the bathroom. I have had bigger bathrooms in NYC hotels and studio apartments.”

Jun 1, 2007 by Anita from Dorchester, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Helpful staff, clean, great value for the money.
• No more free parking, now you have to pay $9.

“Excellent value, friendly staff, clean and well maintained facility.”

May 24, 2007 by Peter M. from Arlington, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[7]

• Good location right off freeway.
• Excessive nickel-and-dime charges.

“Well maintained hotel which reflects the era (1980s) of its construction--lots of glass and mirrors. Excessive charges for little things ($2 to make an 800-call, etc., $9 for suburban parking) detract from experience.”

May 20, 2007 by Mary Kay F. from King Of Prussia, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• You don't offer business traveler - two or more in question 12.
• TV remote didn't work, replacement remote didn't work.

“Appears to be a conference center, so the parking was very crowded and the hotel bar was very crowded and noisy. I needed to extend my stay and the desk told me they were overbooked and I'd have to leave, but when I called reservations I got a room.”

May 19, 2007 by Peter from Weston, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Big room, comfortable, quiet, modern spec.
• 1st night put me in room above bar - much too noisy.

“Need a car - but excellent for business traveler. High spec with friendly staff.”

May 10, 2007 by Linda from Waltham, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The bed was extremely comfortable. The staff was excellent, friendly and helpful.
• A glass was broken and we called up for maid service and the maid was heard complaining we didn't tip her as she was leaving the room.

“I would stay there again if I could get the same great value price as I got from you.”

May 4, 2007 by Paul from Eden Prairie, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great view with large windows.
• Lobby furniture is getting worn.

“The hotel was very nice; the parking structure was not attached so we had to walk in the rain back and forth for self park. Free internet in the lobby and $9.99 internet in the rooms is okay. When I was there were 300 students on a band and choir trip also staying there. Kids were kids, all was fine.”

Apr 27, 2007 by Rebecca from Marlborough, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location/easy to get too. Nice rooms.
• None.

“Appropriately an upscale three-star. Clean. Nice rooms/modernized and nice lounge bar area. One of the better Westin's I have stayed at.”

Apr 25, 2007 by Betty from Bristol, CT
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[8]

• Easy location, very friendly, helpful employees.
• Had a zero balance, and then received a charge on my account for $10.23 parking?

“Had an issue with very soggy carpet in our room. We had a connecting room, with adult children. We were immediately offered another room. They even brought us the keys.”

Apr 4, 2007 by Tracy from New Lenox, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The smell of the candles and their line of fragrance.
• We lost our luggage & did not know it was sitting behind the desk for 4 days.

“These are always my favorite places to stay. I need my brother in law's help on a project for my business so I ended up bringing his whole family along for spring break. Our luggage was lost on our arrival to Logan airport from Chicago. Usually my family would be in Daytona beach this time of year but they ended up getting stuck in cold Boston so losing the luggage was the start of a train wreck. We couldn't get a hold of the airport after calling for 4 days and on Thursday (we checked in on Sunday) we finally got a hold of someone at the airport that told us our luggage was delivered to the west in on Monday morning at 4 am. My nephew had no clothes for the week and my sister had to go out and buy him everything new. They were kind enough to reimburse my sister for what she had to buy for the week and are now in the process of trying to figure out what happened. The pool was not working when we arrived and I don't believe this is a good place for children to stay because there is nothing for them to do. It is great for business travelers and I will stay again.”