User Reviews for Hyatt Regency Newport

Research User Reviews for Hyatt Regency Newport (1-20 of 307)

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Dec 9, 2009 by Val from Brookline,MA
Overall Rating: 9

• Newly renovated, Chic, minimalist, spotless, inviting. Great water views.
• Our bathroom was chilly and without a heat vent. Hot water heater needs to be turned down a notch.

“Great water views, very friendly and helpful staff, spotless room and common areas. Has the chic feel of a W Hotel, but without all the "dark rooms" and hallways. This hotel is very bright and features a lot of windows where you can enjoy the water views.”

Oct 21, 2009 by Johnny O' from Maynard,MA
Overall Rating: 10

“Great staff, beautiful room and all round it was awesome!”

Oct 7, 2009 by Bunny from Coquitlam,Canada
Overall Rating: 9

• View from our room.
• Rooms small but adequate.

“Very nice and would recommend to anyone.”

Aug 20, 2009 by Paul from Hobart,IL
Overall Rating: 7

• The room and view were very nice.
• 5p check-in was delayed 1 hour.

“Great rooms in a fantastic setting. The lobby was busy during our visit at the height of summer tourism. The staff was very polite but frazzled by the volume of customers compounded by a large wedding at the hotel. We checked in at 5p and had to wait an hour for a room to become available but the room and the view were worth waiting for.”

Aug 17, 2009 by Lynn from Shelton,CT
Overall Rating: 8

• Views and grounds.
• Room cleanliness/housekeeping could have been better.

“The view and location were great. Housekeeping was slightly under par in that they didn't pay attention to small details like fingerprints on glass and stocking enough towels, etc.”

Jul 6, 2009 by Will from Nashua,NH
Overall Rating: 7

• It is in the heart of Newport. Close to great restaurants and attractions.
• No hot tub in the pool area, too much room furniture.

“We did enjoy our stay here at the Hyatt. The valet is convenient, the staff are extremely friendly and helpful with great knowledge of the best dining in the area. However, I was amazed that the pool area did not include a hot tub, which I would have thought a hotel of this caliber would surely have. Also, the room could have been more comfortable with less furniture. It felt quite cluttered and things seems to be on top of each other. For instance, the couch should be replaced with nothing larger than a chair, thus allowing access to the full-length mirror that was otherwise useless. It didn't ruin our stay, by any means, but just seemed like a good suggestion.”

Jun 30, 2009 by Holly from Fort Johnson,NY
Overall Rating: 9

• Friendly, helpful staff
• Our room was not ready for our 4PM check-in time.

“Well run hotel, for the most part. We enjoyed our brief stay.”

Jun 11, 2009 by Sheila from Enfield,CT
Overall Rating: 6

• The views were great!
• Our room was very noisy, including inside (the bathroom).

“A nice place. The location is a bit awkward as you have to go over a causeway to get there and back to town. There did not seem to be any sound proofing in the room. However, the view was great!”

Jun 3, 2009 by Charlene from New Kingstown,PA
Overall Rating: 10

• View from room was absolutely beautiful.
• Adjourning door from other room was not soundproof.

“Would definitely recommend this hotel to anyone. Very clean, classy room. Great location!”

Jun 3, 2009 by Chris from Boston,MA
Overall Rating: 8

• The staff was friendly, well trained to handle your needs and requests.
• Shower head was too short put in a rainfall shower head.

“Great location, great staff, but the layout is a bit confusing and not well marked.”

May 18, 2009 by Leo from Lafayette,NJ
Overall Rating: 8

• Unique location on Goat island.
• There was quite of bit of construction in progress.

“Nice location along the water and will be nicer once the construction is completed.”

Mar 18, 2009 by Laura from East Hampton,CT
Overall Rating: 7

• Very clean, updated, lots of pillows, most of the rooms have a great view of the bay.
• The walls are very thin. The people above us had a party going on in there room till 3:00 am. We could hear the entire conversation.

“The hotel over all was very nice. It was recently renovated. Very clean. My only complaint was all the noise you can hear through the walls. We complained 2 times about the noise and the staff did nothing. They went up to talk with them one time. We actually heard him ask them to bring it down a notch because the people below them are complaining. They obviously don't know how to have a good time. I was furious. Also ask for a room away from the elevator. You can here the bell every time it opens and closes and hear the people getting on and off. With all the money they put into this very nice hotel they should have put more into the walls for some sound proofing. I may stay again but not really sure. We were there during the off season. I can't imagine what in season would be like.”

Mar 12, 2009 by Edie from North Haven,CT
Overall Rating: 10

• I loved the hotel shuttle back and forth into town, it was quick, convenient and the drivers were so friendly and helpful.
• The bed was a bit small, full is way too small.

“We really enjoyed the facilities. The parking was local, the shuttle back and forth into town was very convenient, the staff was super friendly and helpful, the restaurant service was excellent as well as the bar service. The only issue I can think of was that the hotel store didn't seem to be open very much while we were there.”

Dec 1, 2008 by Scott from Holliston,MA
Overall Rating: 9

• Bar area & staff was nice. Fireplace was very comfortable.
• Valet service was slow, if present at all.

“Overall a great experience, but valet was sporadic if present at all. For $25 per car per night, you would think it would be a little more generous.”

Oct 20, 2008 by Jody
Overall Rating: 4

• Good location.
• Hotel staff was rude.

“Parking very tough; valet staff overwhelmed; front desk very unprofessional.”

Sep 27, 2008 by Doreen
Overall Rating: 8

• Room decoration & liked shuttle to Downtown Newport.
• Location of room.

“Staff friendly & helpful. Rooms have clean modern decor. Location a bit removed from downtown Newport but hotel provides shuttle which is nice. Pay parking is not a plus. The public areas could use some updated carpet. Overall our stay was very nice and we would stay here again.”

Sep 10, 2008 by Amy from New York, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean, pleasant environment, helpful staff.
• Would prefer room service 2x day vs. 1x.

“Friendly accommodating staff, good location.”

Sep 8, 2008 by Rick
Overall Rating: 9

• Spacious updated room.

“It
appears at this time, this hotel is going through renovations; however this did not inconvenience us at all with the exception of one side entrance closed so they could install new tile, carpet and redo the walls. The rooms were completely upgraded and spacious. I would recomend this hotel.”

Sep 7, 2008 by Esther from Monsey, NY
Overall Rating: 4
Cleanliness:[10] • Staff:[8] • Location:[7]

• I liked the waterfront access.
• The lack of beauty and romance in the hotel rooms as well as the size of the rooms.

“I was so excited to be staying at a Hyatt for all its hype. But the hotel really didn't live up to my expectations. It is not romantic in the slightest and everything is very modern and square looking. I would recommend it for a business traveler only.”

Sep 2, 2008 by Karen from Irvington, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Room was very clean and updated.
• Concierge was little snobbish.

“This is the third time we stayed at this hotel. Compared to the last time we stayed at this hotel 3 years ago, it has been updated and most of their staff is now well trained and very courteous (except for concierge).”

Sep 1, 2008 by John from Melrose, MA
Overall Rating: 6
Cleanliness:[8] • Staff:[2] •

• Location, newly renovated.
• Room was not ready when we checked in.

“Excellent location on the water and newly renovated. Service was not so great, our room was not ready when we checked in at 4pm (and they didn't seem so concerned about it, like it was common), we were allowed to use the spa to dress for a wedding where the woman was un-accommodating, distant, and generally not friendly.”

Aug 11, 2008 by Stephen from Dalton, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Quality and value was much higher than expected.
• Shuttle bus or 15 minute walk to Downtown area.

“Excellent hotel with a 15 minute walk from the Downtown area. The shuttle runs till midnight. There is also a boat shuttle during the daytime. The bar and pool were nice options, but do not compare to the party going on Downtown.”

Aug 5, 2008 by Michelle from Hamden, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Pineapples restaurant was yummy.
• Indoor buffet breakfast was so, so.

“Great location. Nice scenery. Lovely walk to Downtown. Scenic water views.”

Jul 18, 2008 by Ceseli from Mystic, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, room was divine, view nice.
• Could have had a higher floor room.

“The Goat Island Hyatt was clean, convenient, beautiful with beautiful rooms. Everyone was very helpful and pleasant.”

Jul 11, 2008 by Monica from Briarcliff, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location.
• Windows fogged up in room.

“An outstanding hotel in the heart of Newport. A short and very nice walk over the bridge to the main town. Terrific sunsets overlooking the Newport Bridge and bay. What a treat!”

Jul 9, 2008 by Don from Chappaqua, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Just renovated. Rooms were clean and modern and well outfitted.
• On separate island close to Downtown Newport.

“Hotel was just renovated. Rooms, restaurant, fitness area are all very nice.”

Jun 28, 2008 by Dan from Easthampton, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hospitality was superb.
• Still under construction.

“Top notch hotel, with wonderful staff.”

Jun 5, 2008 by Ashley from Annapolis, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Atmosphere of room.
• Construction.

“The hotel was nice, and when the construction is completed I am sure the Zen atmosphere will be complete. Cool tile and natural tones create a relaxing environment.”

May 7, 2008 by Griffin from Webster, NY
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[6]

• Inside of rooms were nice.
• Construction!

“Staff did not help what so ever either.”

Apr 29, 2008 by Ann from Edgartown, MA
Overall Rating: 3
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location.
• New decor was horrendous - like a low class motel.

“Yes, it was under major renovations, BUT the decor (the new decor!) In all the public areas looks like a bad dream. Whatever were they thinking? The room was attractive but lacked thoughtful lighting and had poor seating area.”

Apr 27, 2008 by Ita from Brooklyn, NY
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[10]

• Location, close to all attractions in Newport ri and the view is nice.
• The hotel was under major construction ,no lucks in the bathrooms it feels no privacy.

“The hotel was under major construction it was dusty and dirty, we had a tractor and workers under our window room, we were on the ground level, all the public amenities were closed or unsafe because of the renovations, it was a big disappointment for us and the kids, the parking lot that was near our room, was closed till certain hour so, we had to walkthrough all the construction which was very unpleasant but the stuff is very nice, we would not stay there if we would know about the construction even for free, bur we had no choice since we paid so much money.”

Apr 19, 2008 by Kim from Chester, CT
Overall Rating: 9
Staff:[10] • Location:[10]

• View was incredible. Newport Bridge at night and the sunset.
• Renovations precluded use of pool.

“Great room, love the location, walk over the causeway for a morning coffee, walked around admiring the old architecture. It was really nice.”

Apr 11, 2008 by Laura, D. from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, people.
• Under construction and was not informed.

“Great room view. Beds were extremely comfortable. The staff was friendly and accommodating. Spa was wonderful. Will stay there again and again.”

Apr 9, 2008 by Megen from North Haven, CT
Overall Rating: 4
Cleanliness:[1] • Staff:[6] • Location:[7]

• The room was clean, comfortable and quiet.
• It was a construction nightmare.

“The hotel was under construction/renovation - a fact we were never warned about. Between the mud, the tents, and the straw on the floor, the drilling, construction equipment and construction workers arguing and swearing in the hallways, and the over-all sense of chaos. I can't even begin to explain what impact the hotel had on us when we arrived. We made a good weekend out of it and the room itself was excellent (although the asbestos warning on the doorway when we entered the stairwell on the 3rd floor made us cringe a little). The staff at the hotel was excellent and the girls at the front desk get an A+ for being just delightful and incredibly funny and friendly.”

Mar 21, 2008 by Kristen from Pawtucket, RI
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[6]

• The location.
• This hotel was undergoing major construction which we not aware of.

“The shower was cold; the bed was hard and didn't even have a top sheet or comforter. We didn't have a remote for the TV and when we did get one, we had to program it ourselves. We were woken every morning at 8am by the sounds of drills and jack hammers. And the maid only came once during our 4 day stay.”

Feb 21, 2008 by Brad from Hudson, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• Rooms and bed. very comfortable.
• Construction.

“It was a very enjoyable trip, except for the construction, but what can you do?”

Jan 24, 2008 by Upset I. from Becket, MA
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[3]

• Nothing.
• Parking charges.

“The hotel is a renovation disaster zone. All the public areas were closed: pool, restaurants, sauna. The room quality was poor and we were given a room with two double beds even though we asked for a king or a queen. The hotel was half-empty but the staff was not willing to accommodate us anyway. Even though the hotel is located on an island with great water views they managed to stick us in a room with no view which would not bother me normally but there were so few guests there at the time, I could not believe this was the best they could do. On top of all of this they are charging for parking $16 ( this is in the dead of winter, when the whole town of Newport is "free parking" zone. Altogether, I would probably had a better stay at Howard Johnson with a king bed, pool and free parking on the premises. I do not recommend this property.”

Jan 15, 2008 by John from West Hartford, CT
Overall Rating: 2
Cleanliness:[8] • Staff:[5] • Location:[8]

• Location-close to Downtown Newport, RI.
• Water testing caused bathroom water to be a nasty brown color.

“Expected much more from a Hyatt. Water testing throughout the hotel caused the bathroom water to be a nasty brown color so could not shower. Also, there was no cold water-only hot. This test should have been performed on a slow weekday, like a Monday or Tuesday, not a Saturday.”

Jan 9, 2008 by Sean from West Hartford, CT
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[5]

• The price.
• The water.

“They were doing work on the hotel and did not tell us that when we went to our rooms. The water was dirty and we brushed our teeth without realizing it. We called the front desk and said that they had a letter at the front desk about the issue that they were having but neglected to tell us about it. It was very unprofessional.”

Jan 9, 2008 by Kelly from Fall River, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Great Location and clean.
• Check-in girl rude.

“Hotel was very nice. The check-in girl was very rude. The room had two double beds seeing this was an anniversary trip I wanted one bed. Girl was not receptive stated all rooms with one bed sold out for the night. However the young man that I had at check-out was extremely friendly and courtesy. The room was clean and the decor beautiful. The location was outstanding.”

Jan 8, 2008 by Aric from New York, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Upgraded to a spacious room with comfortable bedding and warmth.
• Hotel currently under major renovations, so noisy.

“Hotel located on Goat Island in the scenic seaside town of Newport, RI. Although under renovation, they offered a van to the Marriott to use their pool in addition to a shuttle into town. This is a summer destination, so it was very quiet and very cold in January - we were satisfied staying in the room and ordering room service most of the time. Nice staff, but give them some time to finish construction!”

Jan 2, 2008 by Audra from New Haven, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great view of the Newport bridge from the hotel room.
• Under construction at this time and you have to pay to park.

“Very classy hotel. The food in the restaurant could have been better, however the hotel room was spacious, clean and the bed was very comfortable. It made the weekend very relaxing and enjoyable.”

Jan 2, 2008 by Margaret from Charlestown, MA
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[8]

• Great location.
• Hotel undergoing renovations, no pool or fitness center.

“The hotel is old and in need of repair, it is undergoing renovation which inconveniences the guests. No access to pool and fitness center. Disappointed at the amenities.”

Dec 26, 2007 by Jeff from Fall River, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Friendly staff, very professional.
• Undergoing renovations.

“Excellent value (off season rates). Staff was friendly and professional a rarity unless at the four seasons. Smallish room but well appointed with view of harbor.”

Dec 2, 2007 by Brian from Oakdale, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Needs updating and is scheduled for updating.
• Entrance road was very industrial, which Newport is not.

“Great staff, but requires much needed updating which is scheduled for 2008.”

Nov 28, 2007 by Jim from North Grafton, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[7]

• We were given a premium room overlooking the water.
• The pool was not nice. No hot tub or changing rooms in a 4 star hotel? Thats just weird.

“This hotel is undergoing renovations and it needs it. Hotel furniture was all scratched up, and some rusty spots on the metal in the bathroom.”

Oct 24, 2007 by Keith from Avondale, PA
Overall Rating: 4
Cleanliness:[2] • Staff:[5] • Location:[3]

• Hotel staff was kind and attentive.
• Room was very "moist and humid" when a/c was on.

“Very tired and worn common areas, hallways, bathrooms and restaurant. Sleeping rooms very bland and ordinary. Outlets not working on desk for light, old and worn bathroom fixtures and noisy fan. I wish we would have stayed at the Marriott.”

Oct 24, 2007 by Sam from New York, NY
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[4]

• Nothing.
• It is old, musty, and dirty and extremely overpriced.

“This Hyatt should be a 2 star at a maximum. The hallways, carpets and rooms are old, dirty and musty. There was a leak on our first room (in the first floor, far from the roof!). Facilities, look, smell of the place is disgusting. And it is extremely overpriced for the area. It was so bad we actually forfeited our last day, and went to one of the many excellent bed and breakfasts in the area.”

Oct 19, 2007 by Alan from Dunwoody, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Staff was nice. Great water view. Shuttle service to town.
• Parking fee excessive.

“Great deal for night in Newport. Security was tight the night we stayed due to military conference. I would not have stayed had I known about this, because it was a real hassle coming and going. It felt like a police state.”

Oct 12, 2007 by Robert from Edmonds, WA
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[9]

• Good location on water near restaurants and stores.
• They nickel and dime by charging (lots) extra for everything: wireless access, using a printer, etc.

“Wonderful location in Newport. Staff and accommodations not up to 3-star hotel, however.”