User Reviews for Providence Biltmore Hotel

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Dec 13, 2008 by Diana from Houston,TX
Overall Rating: 5

• History and architecture.
• Hole in wall in the room. Telephone did not work.

“Obviously this is a first class establishment. However, as I understood from the hotel staff, there are renovations underway. I happened to end up in room where there is the imprint of a man's fist in the wall (hole), and where, after returning on a very cold evening, I could not call the lobby as the telephone did not work. I went down, and the staff was polite and sent up an engineer to check this out.”

Nov 25, 2008 by Natascha from Hyde Park,MA
Overall Rating: 6

• Staff diversity.
• The room had poor air circulation.

“For a quick in and out stay it's
good.”

Jul 12, 2008 by Janice from Plymouth, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I liked the old world charm and beautiful furnishings.
• Parking was very expensive.

“The Biltmore is a fabulous hotel. It has all the old world charm with all the modern conveniences.”

Jul 11, 2008 by Eddie from Georgetown, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[8]

• Lobby was worth the stay.
• The air conditioner was broken and there was a portable unit in the floor we had to walk around.

“I would prefer that the room would be in operating order for the price. Duct tape on the window and a portable air conditioner in the floor was not desirable. The lobby and the restaurant were very good. The location was good also. Lot to do.”

Mar 28, 2008 by Bill from Bradford, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, very friendly service.
• No shades, only curtains in windows.

“It was very convenient to pretty much every aspect of Downtown Providence. Very friendly service, very happening place.”

Sep 9, 2007 by Nanci from Orlando
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[10]

• I liked when I checked out.
• Room accommodations, front desk, price.

“Please don't be fooled by the gorgeous and elegant lobby. You may end up with a "deluxe room" just big enough for a king size bed, a bathroom with a cracked sink that leaks all the water into your feet as you brush your teeth and a front desk that invites you to go get your toothpaste downstairs in case you request some. We had the impression we were put into their pet's room, but I think even fife would not like the room. Just in case you are wondering if all this can be true in a hotel with such good reputation, we took some pictures.”

Apr 8, 2007 by Amy from Seattle, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• Wonderful comfortable beds.
• No mini-bar, bottled water or minifridge.

“The rooms that have been refurbished are very nice. The ones that have not are very out-dated. Be sure to ask! Great location and if the weather is bad, you can stay for meals at the wonderful restaurant there. They make good drinks too!”

May 2, 2006 by Cliff from Westerly, RI
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• The view from our room of Downtown Providence was excellent.
• The Parking Charge was $22.00

“We only had a short stay, but the room was luxurious ,the food was excellent, the location perfect for walking to many local attractions and the service was outstanding...”

1 of 1 people found this review helpful.

Nov 7, 2005 by Susan from Rindge, NH
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• The bed and pillows were extremely comfortable.
• No sound proofing, a couple came in at 3 am in the next room and kept me up for 3 hours.

“While the bed allowed for a comfortable sleep, I was woken by a boisterous couple in the next room at 3 am. I was also slightly disappointed by the business accommodations, I left a message with the business center without a return call.”

0 of 1 people found this review helpful.

Nov 7, 2005 by Ann from Portsmouth, RI
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Very friendly, courteous and helpful.
• Bathroom door was a problem. Would not close or open correctly.

“Adequate facilities that met my needs while visiting family member in nearby hospital.”

Sep 10, 2005 by Donna from Calgary, Alberta Canada
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• The new rooms are very nice
• The older rooms are terrible

“Having just read the reviews, I thought I would add this:

I've stayed at the Biltmore 3 times. The first 2 stays were NOT good - I was given very old rooms/suites which were in serious need of renos. I later learned that there were rooms which had been renovated and we stayed in one in Sprin '04. So BEWARE you must insist on a new room.

By the way no one has reviewed a new hotel - HOTEL PROVIDENCE - 3ll Westminster St. We had a great stay there in Spring '05. Fabulouse restaurant - L'Epicureo - formerly from Federal Hill.”

0 of 1 people found this review helpful.

Sep 9, 2005 by Katherine from New Rochelle, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Starbucks in the lobby!
• No conditioner for the hair in the rooms.

“Comfortable, clean, very nice staff, very easy to get around the area from its location.”

0 of 1 people found this review helpful.

Sep 4, 2005 by Jeannie from Studio City, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The common rooms are beautiful.
• The guest rooms need a little updating with fresh paint, etc.

“The Providence Biltmore is truly a 'grande dame' hotel. The staff is wonderful and helpful, the location is prime, right downtown, a short walk from the new motel and a longer walk or short car ride to either Brown University or Federal Hill restaurants. The guest rooms are clean but a slightly in need of fresh paint and sprucing up. We have stayed here twice and would look forward to staying here again.”

Aug 28, 2005 by Neal from Fayetteville, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Very nice location, huge rooms
• parking was 22 dollars

“In the heart op providence, the blitmore has rooms the size of apartments in NYC. Centrally located across from providence place, there is tons to do right near this wonderful hotel.”

1 of 1 people found this review helpful.

Aug 19, 2005 by Kevin from Huntsville, AL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

“Awesome staff -- very friendly”

Aug 18, 2005 by Garry from Sacramento, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• Loved the historical hotel.
• .

“This is a great hotel for the history buffs. I would highly recommend a stay at this hotel.”

Aug 15, 2005 by Charles
Overall Rating: 3

• First room lacked effective AC in 95 degree heat.
• Had 3 fire alarms during our last night; 3:00 am, etc.

“Staff was scrambling to keep up with the complaints of the guests. Ineffective AC, $22 per night parking charge, and 3 fire alarms in one nights took everyone to the edge. Our second room was acceptable.”

Aug 15, 2005 by Jane
Overall Rating: 5

• The original room was filthy, smelly, moldy and totally unacceptable.

“The original room was totally unacceptable. The white sheers were dirty black and the walls filthy, bathroom moldy.”

Jul 25, 2005 by Dana from Mount Laurel, NJ
Overall Rating: 3
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff.
• The room size

“The room I had was very very small and needed renovations. Hotel very old I did not feel safe in the room.”

Jul 18, 2005 by Mark from Fitchburg, MA
Overall Rating: 2
Cleanliness:[5] • Staff:[7] • Location:[10]

• convenient location. Impressive lobby.
• Horrible air conditioning.

“Valet was excellent.Front desk was average.Lobby looked impressive, but when I got to my room I found carpets were dirty around walls, the bathroom vent did not work and pieces of paint and wallpaper were missing from the walls.VERY poor air conditioning.When asked for a comb, which they state they provide when asked, they were out.”

Jul 7, 2005 by Marni from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful lobby and rooms. Great shower.

“We were shocked at the quality of hotel we got for the price we paid for the Biltmore. The rooms and lobby were beautiful.”

Jul 7, 2005 by Moishe from Brooklyn, NY
Overall Rating: 10
Cleanliness:[5] • Staff:[5] • Location:[10]

• Very nice ambiance
• The ceiling fan and enclosure were full of dust

“It was a very nice stay, the front desk even gave us an upgrade.”

Jun 27, 2005 by Andi from Philadelphia, PA
Overall Rating: 5
Cleanliness:[8] • Staff:[10] • Location:[10]

• The lobby was beautiful
• Wall paper was peeling in rooms, hallways need updating

“The jr. suite rooms were large although we were upgraded only after we complained about our first room smelling of smoke. The hallways are very dated looking. This could be a great hotel but it needs some work. I would not have called it a 3 star.”

Jun 24, 2005 by Annmarie from Warwick, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• location perfect the staff was the best
• nothing

“loved hotel charming great location staff could'nt be nicer”

Jun 20, 2005 by Barbara from Kokomo, IN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• It was old
• My room Leaked, there was no on site parking, getting in and out of the area was a mess.

“The Biltmore may be a old hotel with a history but, for this day and age it is inadequate for todays tourist.”

Jun 19, 2005 by Jill from Mountain Top, PA
Overall Rating: 3
Cleanliness:[10] • Staff:[10] • Location:[10]

• Conveniently located
• Mattress and pillows were worn out and provided little support and parking was $22.00 a day plus tips every time you took the car out.

“The Biltmore is an older hotel conveniently located in the heart of Providence. The staff is helpful and the rooms clean. The mattress, however had lost its ability to provide support and the pillows were flat as well. Parking costs an additional $20 something a day plus tips for the valet every time you take the car out. Still the beautiful wood varnished lobby and restaurant provide a warmtn as well as a genteel look into what I imagine a gentleman's club might have looked like at the turn of the last century. There is computer access in the lobby for guests to use to check E-Mail or print documents.”

Jun 17, 2005 by Merlin from East Lansing, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[10]

• Beautiful lobby and location
• Rooms are a little old

“Fine, historic hotel. Of course that means that the rooms show a little age. I liked the hotel, but my door was difficult to open.”

Jun 13, 2005 by Michelle from Sandwich, MA
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[7]

• The bed was super comfortable
• Large chips of paint in elevator that weren't cleaned up; A breakfast tray that had apparently just sat in front of our room door until the next day

“I was disappointed in this purchase for a couple of reasons. The only reason I even got a hotel room in Providence was so that I wouldn't have to pay for parking while while on a trip leaving TF Green airport. The one hotel I ended up with didn't supply shuttles to the hotel, or free parking. All of the 2 star hotels and the rest of the 3 (including 3-1/2) star hotels supplied all of these amenities, and unfortunately the Providence Biltmore website wasn't clear on that fact. They charged $24 bucks a day for the available valet parking they did have which was almost twice as much as I had to pay if I just parked my car at the airport. The things I liked about the hotel were the McCormick and Shmick's restaurant, the location if I wasn't needing airport arrangements, and the comfy bed and linens.”

Jun 13, 2005 by Jerry from Allen, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• location, location, location
• I was blind-sided by the $22.00 per day parking charge

“Older hotel but stately - close to everything downtown - excellent restauarant”

May 18, 2005 by Christopher from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Parking was very difficult - ONLY valet and a $22 additional charge

“Beautiful hotel, located in historic downtown Providence. Convenient to everything! Courteous, professional staff. Immaculate facilities. ”

May 15, 2005 by Jane from Needham, MA
Overall Rating: 4
Cleanliness:[9] • Staff:[9] • Location:[9]

• Terrific Location, Great restaurant onsite
• Only partially renovated. Hallways shabby, rooms terrific

“I was confused by the hotel and how it markets itself through their website as a first class destination. On one hand, the lobby and ambiance when arriving was great. but as I exited the elevator onto my floor, the hall was drab and empty. almost as if it was an old city apartment building. it appeared like much of the hotel had not been renovated after all. just the lobby and the interior of my room. The staff was courteous and helpful. the room very comfortable .but I felt un-comfortable in the big empty un-renovated hallways that appeared deserted on a Wednesday evening during the business week.”

May 9, 2005 by Brian from Farmington, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Centrally located in Providence and staff were fast and friendly
• No High speed internet in room

“Overall Excellant”

May 7, 2005 by Al from Highland Park, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• the reception desk was extremely helpful to us by 'phone and in person.
• Extra charge for parking.

“Way above average facility, exceptionally fine staff, an overall delightful experience.”

May 5, 2005 by Jeremy from New York, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Beautiful lobby, very helpful staff.

“The Providence Biltmore is a lovely old hotel in downtown Providence with gorgeous interiors and excellent service. The only drawbacks are that due to its age, noise carries easily between rooms, and there is absolutely no affordable parking. Your only option for parking onsite is Valet parking, which is $22.00 a night for hotel guests. Even with a good priceline deal, that makes it a little expensive for the budget-minded traveler.”

May 3, 2005 by Herb from Houston, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[10] • Location:[10]

• Very attractive lobby & restaurant. Staff very polite with goog service. Clean rooms.
• Renovation still needed in guest floor corridors. Very unattractive - renovation needed.

“Well located in CBD and close to the Providence Mall shopping center. Access is difficult for the new comer. Room was nicely appointed - hotel built in 1922 so some features were dated. No high-speed computer access that I saw. But, good value for the price I paid.”

Apr 25, 2005 by Paget from Wallingford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Being in the center of Providence it made it easy to get around the town.

“A hotel beyond the modern franchisee of today......a touch of old and still alot of class.......”

Apr 24, 2005 by Oluwatoyin from Bordentown, NJ
Overall Rating: 10
Cleanliness:[9] • Staff:[6] • Location:[10]

• good location
• my room was not the best that it could have been

“room 526 bathroom has paint peeling off the wall.
room also too hot”