User Reviews for The Westin Providence

Research User Reviews for The Westin Providence (1-20 of 212)

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Nov 23, 2009 by Kenneth from Great Falls,VA
Overall Rating: 10

• Very helpful and friendly staff.
• Hard to keep the room cool with unusually warm fall days.

“Excellent front desk and bell staff. Helpful and friendly despite crowd at check-in due to a convention next door. Roving management staff were engaging and helpful - nice touch!”

Nov 20, 2009 by Denise from Southington,CT
Overall Rating: 9

• Heavenly beds.
• TV did not work and was replaced.

“Super luxurious, nice accommodations and friendly staff.”

Oct 28, 2009 by Margaret from West Hartford,CT
Overall Rating: 9

• Very clean.
• Bed was a little too hard. Parking is expensive.

“Very satisfied.”

Oct 15, 2009 by Lea from Trumbull,CT
Overall Rating: 8

• Large bathroom, clean comfortable bed.
• Difficult to access the parking garage due to one way streets. Don't miss your turn.

“We would stay at this hotel again and also recommend it for any type of function. Their ballroom is wonderful. Friendly staff and very helpful. Comfortable bed the most important point.”

Oct 15, 2009 by Jennifer from Bellingham,MA
Overall Rating: 10

• The heavenly bed.
• Parking was pricey.

“Excellent!!”

Oct 10, 2009 by Vickie from Nrh,TX
Overall Rating: 1

• Nice hotel, very rude and very poor service.
• The staff is rude and very unhelpful.

“The hotel has a nice appeal but however is not the friendliest people. They were extremely rude to me and would not answer the phone when calling the desk. The hotel was uncomfortable and very expensive they had a very limited variety of food they charge 8.00 for macaroni and cheese but their attitude was the worst of all.”

Oct 2, 2009 by Heather from Berlin,MA
Overall Rating: 7

• The employees where polite, courteous and helpful when asked about how to get around the city. When there was a problem they acted quickly.
• The A/C in our hotel room was frozen solid and the temp in the new room we received was not steady. We were hot and cold throughout the night. The A/C in our hotel room was frozen solid and the temp in the new room we received was not steady. It was hot a

“Overall the hotel was what we have expected. Our only concerns were that the A/C was broken and we found the room temperature was not consisted which woke us up many times throughout the night.”

Aug 31, 2009 by Debra from Milford,CT
Overall Rating: 4

• The location was the best thing about this hotel.
• The air conditioning in our room was not operating properly. The carpets in the hall were stained and made me feel that cleanliness wasn't a priority.

“The staff were not very helpful. They were in fact a bit on the rude side. On the day of check out I needed to call the front desk, and was actually charged nearly $3 for the use of the room phone to contact the front desk, which I disputed, while my husband waited for me in the car. They finally took the charge off, but were not very gracious about it, and while it was only $3.00, this was the end of a long list of nickel and dimming that had gone on. Parking, as is sometimes the case in a large city was $18.00 a night if you parked your own car and left it in for the duration. It was $26.00 to valet park or to get a pass to take it out as you wish. The on site restaurant that allegedly serves breakfast, did not even have a hostess at the station to seat us, nor did anyone show up in the time we waited for someone to acknowledge our presence and seat us. There was a dead bird on the sidewalk in the front by the lobby upon arrival and while there were various attendants standing around no one felt it necessary to deal with the dead bird.”

Aug 20, 2009 by Mary from Stamford,CT
Overall Rating: 7

• Location.
• Air conditioning.

“We changed rooms due an air conditioning issue. The same issue occurred in the next room. The rooms are very hot because they will not allow the thermostat to go below 66. The room was nice, flat screen TV's. The hallways were not very clean and the room service tray sat outside all day.”

Aug 18, 2009 by Tamara from Westmount,Canada
Overall Rating: 10

“Very good coffee in the lobby every morning, on the house to boot. Fantastic restaurant in the lobby a bit pricey, but absolutely first class. Very good location, close to everything basically.”

Aug 11, 2009 by Larry from Boston,MA
Overall Rating: 8

• Location and value (price).
• Booked the second night.

“Getting a little tired but worth the stay and met my expectations.”

Aug 9, 2009 by Kit from Sun City,CA
Overall Rating: 10

• Room had good view of capital building.
• No shower cap.

“Very comfortable hotel in a pretty city.”

Jul 26, 2009 by Nicholas from Providence,RI
Overall Rating: 5

• The lobby is very nice, classy and sophisticated.
• The rooms. I switched once. Second room was updated but wasn't clean. Stains on the furniture and all over the comforters. Inexcusable maintenance.

“The exterior of the hotel is certainly quite nice and resembles that of a 4 star hotel, as does the lobby. The interior corridors to the rooms are not of 4 star quality. The rooms are in no way 4 star quality. The rooms in the west tower have outdated furnishings and are not like the rooms pictured on the hotel's web site for that of a standard room. The rooms in the east tower, which are newer, are more modern but not kept up well and are not 4 star quality either (these are the rooms pictured on the web site). From lumpy, stained comforters (we removed them and housekeeping took them away and kindly apologized), to stains underneath the glass topped furniture (obviously from spills), to areas of mold in the shower, to stains all over the lounge chair, to blankets that are outdated and need to be replaced, to simply standard beds (not "heavenly" as Westin advertises), about the nicest thing in the room was the carpeting and the plasma TV built into the wall. This property is only well maintained on the outside and on the inside in public areas to suggest that it's truly 4 star. It, quite unfortunately, is not at all deserving of a 4 stars rating.”

Jul 23, 2009 by Rodger from Carmel,IN
Overall Rating: 10

• Great location and good service.
• One of the rooms I had HV/HC was not working. It had to be fixed.

“The hotel was in a great location. The service was very good. I can not comment on the food quality of the hotel since I did not eat there.”

Jul 11, 2009 by Kathy from Grand Rapids,MI
Overall Rating: 9

• The location was fabulous, room terrific and bed super comfortable.
• Front desk not as helpful as we hoped at times. Assumed we knew more about Providence than we actually did.

“Very nice older upscale hotel with fantastic rooms in the new tower, a terrific location for anything in downtown Providence.”

Jul 10, 2009 by Anonymous from Nashua,NH
Overall Rating: 1

• NOTHING
• UNCLEAN / Loud / Uncomfortable Bed / Unmaintained / Broken Bath Fixtures

“The DIRTIEST hotel room I've ever stayed in, regardless of rating. There was blood spatter in the bathroom. It was reported but they did NOTHING, despite claims they would follow-up. Overall, a horrendous experience!”

Jun 12, 2009 by Hilary from Brooklyn,NY
Overall Rating: 8

• Location.
• The parking was expensive!

“A fine, clean hotel with hot tub and pool and exercise room (not all machines in working order). A little sterile by my standards, nothing that makes you feel that you are anywhere special when you are! I like the older parts of the city. Hard to find from this hotel, but not really far away as everything is close in Rhode Island. Skip the mall and go to Wickenden Street. Go to the Museum. Walk around the old neighborhoods.”

Jun 11, 2009 by Joseph from Livingstion,NJ
Overall Rating: 9

• Beautiful hotel in a good location.
• It was difficult to get to the hotel driveway from the highway.

“Beautiful downtown hotel with full ammenities, nice service and great rooms.”

May 27, 2009 by Kellie from Terryville,CT
Overall Rating: 10

• Excellent location and professional and friendly staff.

“A very nice hotel in an excellent location. Walking distance to shopping, restaurants, nightclubs. Very big so it felt like we had the whole place to ourselves once we got to our room. Great for families and business.”

May 23, 2009 by Janet from Amesbury,MA
Overall Rating: 10

• Great location to mall, downtown Providence and highway.

“It was easy to find right off the highway. Great location and convenient to all major attractions, shopping and restaurants. The staff was helpful and very pleasant.

”

May 17, 2009 by Liz from Garden City,NY
Overall Rating: 8

• Bedding was excellent, and room was clean.
• Did not like having to use room key to work the elevator. Very cumbersome, and inconvenient. Parking lot floor does not coincide with hotel floors.

“Hotel was clean and I loved the bedding. In room coffee with liquid creamer was a plus. Parking lot floors do not coincide with the hotel floors and this is not displayed inside the elevator. Very confusing when you are checking out. Need room key to operate elevators. This very inconvenient, especially upon checking out when you might have disposed of key or packed it in a suitcase. Now you are in an elevator opening up your bags trying to find a key! Hugh waste of time!”

Jan 20, 2009 by Rick from Carmel,IN
Overall Rating: 9

• Great rooms, nice facilities, downtown location.
• It is very hard to find the entrance of the hotel and the parking garage.

“The hotel is newly renovated, and in the center of a large shopping mall, downtown Providence, excellent staff, beautiful rooms and great views, a little hard to find the front of the hotel, but after that, it is a great experience.”

Oct 29, 2008 by elizabeth
Overall Rating: 8

• Convenient location.
• Parking and driving access is difficult. No bath-robes and we had to pay for the internet in the room.

“I liked it okay but I do not believe it is a 4 star. The location is great.”

Oct 26, 2008 by lori
Overall Rating: 10

• I loved that it was connected to a big, beautiful shopping mall.
• I did not like having to pay for parking.

“This hotel was big, clean and easy to get to. I loved the fact that there was a beautiful, clean shopping mall connected to it. You did not even have to go outside to get to the mall. I liked the safety of the hotel. You had to use your room key in order to use the elevator.”

Oct 22, 2008 by Lisa
Overall Rating: 10

• Clean, friendly, and peaceful.
• There was nothing.

“Great comfortable, clean and beautiful place to stay. Right in the heart of Providence with sky bridge to Providence Place.
”

Oct 20, 2008 by Sharon
Overall Rating: 9

• Convenient location to highways, University and shopping.
• Hallways/corridors a bit uninviting.

“The Westin Hotel is conveniently located to Brown University, the highway and shopping. Staff
is friendly; the rooms are spacious.”

Oct 16, 2008 by Ger
Overall Rating: 10

• Conveniently located, walk through to mall, walking distance to local restaurants.
• The swimming pool is small and unattractive.

“Conveniently located in heart of providence, safe area, walking distance to Federal Hill (Little Italy), walk-through attaches to mall, nice restaurant but a bit pricey. Overall, a great place.
”

Oct 3, 2008 by Cheryl
Overall Rating: 10

• Nice decor and great location.
• Breakfast buffet was not good. $20 for a very basic offering.

“Wonderful weekend away with husband. Hotel exceeded our expectations. Close to everything. Awesome!”

Sep 29, 2008 by Sally
Overall Rating: 10

• Everything - from the location to the room!
• We disliked nothing.

“This hotel is rest for the weary traveler in terms of comfort, location, service and luxury. Very near shopping, restaurants, yet distinct enough in its own right. Great place.”

Sep 23, 2008 by scott
Overall Rating: 8

• It was clean, quiet and comfortable.
• No HDTV.

“
fine value.”

Sep 21, 2008 by linda
Overall Rating: 10

• The room was large with large bathroom which was very clean.
• Charging for parking.

“Excellent location. Staff was very helpful and friendly. Would love to go back.”

Sep 10, 2008 by Drew from Princeton Junction, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Beautiful lobby.
• Looks like it is getting old needs revamping.

“The Westin is a beautiful hotel centrally located in downtown providence. It has all the amenities of a Starwood run hotel room service 24 hours, valet, pool, fitness kind and helpful staff. The bed was comfortable, my wife loved it, but not to my preferred taste. The only detractor was the age. The Westin has been opened for some time now and the room was getting a bit run down. Some peeling wall paper, stained fixtures etc that need to be replaced.”

Sep 9, 2008 by Gavin from Portland, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very good staff and location.
• The parking charge.

“Its just a great hotel. Many good restaurants within walking distance.”

Sep 3, 2008 by J from Raynham, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location.
• Elevator was not working, pool/sauna smelled horrific.

“Although the broken elevator was due to a non emergency fire alarm, it took quite a while to have it restored. I understand that it was not the hotels fault, the outside contractor was unable to get all elevators working until the next day. It was a minor inconvenience, however, we were unable to have access to our room for over one hour and it put us in a time crunch for our plans that evening.”

Sep 3, 2008 by Katie from Holliston, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Very comfortable and spacious.
• Expensive to park.

“It was very enjoyable. Very busy and tough to get help with a specific question. But the rooms were gorgeous and very comfortable. Would definitely go again.”

Sep 3, 2008 by Liz from Garden City, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Bathroom was well appointed, bed was very comfortable, room was spacious, and clean.
• Windows were blocked by a glaze. Could not see outside at all.

“Although a little confusing to find, as the signs outside were not prominent, and getting to the lobby from the parking garage involved asking lots of people and taking elevators and escalators, this hotel was very clean and comfortable. The bathroom was well appointed. There was a large flat screen TV and Starbucks coffee available in the room to brew. The only negative in the room was the fact that the windows were covered by a glazed film, so that you could not see outside and had no idea what the weather conditions were (raining, sunny etc). It also made for a claustrophobic feel to the room.”

Aug 28, 2008 by Jean from Burlingame, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly staff, comfortable beds.
• Gym with too low ceilings, water cooler inadequate.

“Lovely hotel with very convenient location. Staff was extremely pleasant and helpful. Very comfy beds!”

Aug 25, 2008 by John from Honolulu, HI
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Excellent location.
• Additional parking cost $23/day.

“There is a skyway attaching this hotel to the Mall, great for storms.”

Aug 24, 2008 by Paul from S. Orleans, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient to Water Fire, restaurants and shopping.
• Valet parking was a bit hectic and disorganized.

“Enjoyed our brief visit to providence for Water Fire and our stay at the Westin. Will return sometime soon.”

Aug 21, 2008 by Susan from Toronto, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location and helpful staff.
• Lack of real business centre, daily charges for internet and expensive parking.

“Very friendly, helpful staff. Comfortable and well appointed rooms. Great location--a fifteen minute walk to the Italian restaurants on Federal Hill. A great city for walkers.”

Aug 13, 2008 by Neil from Belchertown, MA
Overall Rating: 4
Cleanliness:[8] • Location:[10]

• The staff was very friendly; I will never stay in this hotel again.
• Room was very shabby, lots of things broken or did not work.

“The front desk never told us how to get to room, and it took us a half-hour to find the room (the third floor is huge, and the actual guest rooms are in this hidden little alcove behind two fire doors). When we got to the room, the closet door wouldn't open, the bedside lamp didn't even have an electrical outlet, the telephone didn't work and the safe's battery was dead. We ordered breakfast via the breakfast card that you leave on the door and when it was delivered we informed the young lady how unhappy we were with the room; she assured us she would have a manager call us immediately. None called. We were extremely disappointed with the quality of this hotel. As we have stayed at the Westin in New York, we had high expectations. Not only did the hotel not meet those expectations, but it ensured we will be staying at the Marriott from now on.”

Aug 13, 2008 by J from Saratoga Springs, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[9]

• Clean, good location, convenient.
• Not that upscale, view from rooms was poor.

“This hotel is featured in a prime location in downtown providence and is conveniently attached to the mall / conference center. Staff was friendly and accommodating to requests for a room in a quieter location of the hotel. Rooms were clean, but were not up to par with four star accommodations. They were rather sparse and did not offer any luxury beyond the comfortable bed. We did not make use of the amenities such as pool or fitness centers.”

Aug 12, 2008 by Judy from Lebanon, KY
Overall Rating: 3
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great location beside Providence Place Mall.
• Nominal fees for local calls, internet, etc expensive parking, don't touch their refrigerator!

“Valet parking $23 per day plus tips. Self parking is also expensive. The nominal fees for local calls, internet, etc grew tiresome, although they had a stocked mini bar, don't even consider putting your own items in it. They told me at check in that the mini bar has infrared sensors - don't touch anything or you will pay.”

Aug 12, 2008 by Robyn from Edmonton, AB CA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[10]

• Huge hotel in a great location. Attractive lobby area.

“Maintenance staff was very helpful in helping us move out of a room they gave us by accident (leaky fridge, no air conditioning and numerous other problems. The carpets were pretty dirty, but the common areas were lovely.”

Aug 10, 2008 by Gladys from Wayne, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Service was top notch. Bedding was excellent.
• The hotel is in need of renovations. Carpets inside and outside the room were full of stains. Bathroom was spotless, but worn-loose baseboards, tiles.

“The Westin in Providence has seen better days. It is clearly in need of renovations. It is very clean and the staff was wonderful, but you can tell that everything is worn, from stains on the carpets to peeling wallpaper.”

Aug 7, 2008 by Sandy from Harwich, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel was clean, conveniently located, safe and very helpful staff. Excellent!
• This is minor, but the ice machine was broken on our floor and the pool was very small.

“Wonderful, close to so much Providence has to offer. Clean, safe and conveniently located. Very Comfortable.”

Aug 7, 2008 by Dan from South Hadley, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location.
• Parking too expensive and valet service was backed up most of the time.

“Hotel staff was excellent very helpful, location was great food was so-so, not worth I found the parking got backed up for long periods due to functions in the hotel.”

Aug 7, 2008 by Carol from Boston, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, cleanliness, well appointed room, bed not as comfy as I thought they'd be.
• Beds not comfy. Woke with back ache.

“I would stay here again. Centrally located, easy to get to off of 95.”

Aug 6, 2008 by Margaret from Belmont, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Spacious room, amazingly comfortable bed.
• No view from room. Retrieving car from valet took too long, and parking was too expensive.

“Fabulous hotel with oversized rooms, oversized bed. Bed was super-comfortable. Room was plush. Lobby was beautiful. Parking too expensive.”

Aug 6, 2008 by Trudy from Westfield, NJ
Overall Rating: 5
Cleanliness:[6] • Staff:[9] • Location:[9]

• Location.
• A/C did not work well, the bed was way too soft and the shower did not drain and I was showering in knee deep water and the TV did not work well.

“A major pain if you stay in east tower to get to restaurant or parking in west tower. The room was clean but the bed was incredibly soft (I have a bad back), the shower did not drain and was standing in ankle deep water, the movie I ordered on the TV stopped in the middle, we called down and were still charged and the AC ran when it chose to-mostly in the middle of the night. Also, very noisy outside our window. I have stayed here before in the west tower and had a very different experience but would not chance it again.”