User Reviews for The Westin Providence

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Jul 24, 2008 by Susan from Stamford, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[10]

• The location.
• Staff tried to change us to an inferior room.

“The only way I would go back is to stay in the East Tower. I called in advance to request a room in that tower and was told at check in that they were having AC problems in some of the rooms. After checking into the older tower and finding stains on the bedding, we were switched to the East (no AC problems after all) and it was an entirely different experience. Disappointed that the desk person tried to convince us otherwise. The breakfast buffet at Agora was not worth the $$, neither was the dessert at the other restaurant. A lot of choices in the area - don't waste your $ eating on site.”

Jul 23, 2008 by Jeff from Shrewsbury, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Newly renovated.
• Low ceilings, staff was unaccommodating.

“The hotel is relatively nice, though not as modern/clean as you would expect from the exterior. The staff would not give us an option about bedding. Also, we were put on the top (25th) floor, which was a bit disconcerting and on the opposite side from anything worth viewing. The ceilings seemed awfully low, which gave the overall impression of being perched somewhere. The room and bathroom itself was nice enough, although the decor seemed to be pretend luxury, which came off a little fake. Certainly a comfortable stay, but nothing spectacular.”

Jul 23, 2008 by Cathy, R. from Montreal-Nord, QC CA
Overall Rating: 5
Cleanliness:[9] • Staff:[1] • Location:[9]

• The bed was great, the room was nice and clean.
• Poor room service, poor service overall! The room is clean and nice but the service is bad!

“This hotel has a great look, the room, the bed and the bathroom are very nice and clean! But such a poor service with the hotel staff and the room service is the worst I ever had in any providence hotels! I would have thought that this hotel would have a great service, not at all.”

Jul 21, 2008 by David from Hampden, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Excellent accommodations and very friendly service. Also centrally located.
• Parking is expensive.

“Excellent hotel. I highly recommend it.”

Jul 16, 2008 by Patrcia from Strongsville, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[6]

• The room was very nice. Clean. Bed was very comfortable with a down comforter and plenty of pillows.
• Room service food was average.

“I was pleased with the room that I was able to get on very short notice. I would highly recommend this hotel.”

Jul 15, 2008 by Arjun from Providence, RI
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Close to providence place mall.
• They should validate parking.

“Good hotel. Room service options could be better.”

Jul 3, 2008 by Greg from Thousand Oaks, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very nice appointments.
• Valet was pricey.

“Great hotel in the heart of Providence.”

Jul 3, 2008 by R.J. from Middlebury, VT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Fast service to my room when I needed hair dryer and foam pillows.
• Poor service in 2nd floor coffee shop; difficult room thermostat to operate or control.

“Good in-town location but given one way streets and highways, it was still difficult to drive to.”

Jul 3, 2008 by Pete from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Nothing.

“A great place to stay! Located in the center of Providence close to attractions/dining. Great staff!”

Jul 2, 2008 by Ryan from Brighton, MA
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[8]

• Centrally located.
• Dirty room, repeatedly broken air conditioning system, staff that pretends to be helpful but does not deliver. Not truly four stars.

“Not worth it. I would never return.”

Jul 2, 2008 by Meg from Hingham, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and bed.
• Room circulation fan would come on and off and was loud.

“We had a very pleasant stay. The staff was very courteous and helpful. We enjoyed the size and cleanliness of the room.”

Jun 28, 2008 by Nirav from Dartmouth, MA
Overall Rating: 4
Cleanliness:[9] • Staff:[5] • Location:[8]

• Clean rooms.
• Internet was not working.

“Decent hotel. outdated decor, television. Should be 3.5 stars perhaps.”

Jun 4, 2008 by Robert from Palm Beach Gardens, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The rooms were clean, spacious and 1st class.
• $23.00 a day for valet parking - very unreasonable.

“Location: Perfect. Rooms: Clean, spacious and luxurious. Maid service: exceptional. Restaurants: Great food and value. Lobby: First class. Floor staff need to smile more and show more concern for the guests. The valet charges are exceptionally high. We were there with a party of 8 in 3 rooms and all of us agree with this.”

May 26, 2008 by Anthony from Long Beach, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Clean, cool room. New and trendy.
• Needs more upkeep in public areas.

“One of the freshest, crisp clean rooms Ive stayed in. Nice view, nice looks.”

May 19, 2008 by Dr D. from Fresno, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Right next to the mall, quiet, clean.
• Parking was $17-$22/day.

“Nice place, went for wedding; rooms were nice; concierge was able to give something extra for the bride/groom - but 5 strawberries and a small bottle of champagne for $110. Staff was extra nice and accommodating. Weird thing - needed an extra room for one of the days, call from room - they had no space/sold out. Overall very satisfied. Had room next to the street- but couldn't hear the traffic at all. Could be floor was higher.”

Apr 16, 2008 by Cynthia from Hackensack, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful, great location, great staff.
• Room was a little narrow.

“This beautiful hotel is in a terrific location with great views of the statehouse and with a high end shopping mall and restaurants all within walking distance. The staff was helpful and friendly. I would not hesitate to return.”

Mar 20, 2008 by Kathy from Westfield, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

“I liked it.”

Mar 15, 2008 by Bill from Northport, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great sleeping.
• Nothing.

“Great Staff, easy to locate & beds are extremely comfortable.”

Mar 5, 2008 by Eileen A. from Laconia, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beds and bedding quite comfortable as well as bathroom and shower.
• Excessive pricing on mini-bar items. Not walking accessible to downtown attractions other than the Mall.

“Convenient downtown location with a nice view of the city. Connected to the Providence Place Mall so no need for additional transportation or umbrellas! Friendly and helpful staff.”

Mar 3, 2008 by Coco from Myrtle Beach, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice and helpful staff.
• Needs a bit of updating.

“Lovely place, highly recommended. Could use a bit of updating, but still lovely. Very friendly and helpful staff.”

Feb 28, 2008 by Steve from Mansfield, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Hotel staff were very responsive to our requests.
• Some street noises amplified into the room, even on 15th floor.

“Beautifully appointed room with a contemporary flair comfortable bed with flat screen digital TV. A great hotel to just lay in bed and get room service for a few days. Within walking distance of many restaurants and other things to do. Agora a very good restaurant for a leisurely breakfast, and staff were extremely helpful and friendly.”

Feb 5, 2008 by Pat from Glastonbury, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Skywalk to Providence Place was convenient. Also since I needed to come and go several times the valet parking was quick and convenient.
• I found my room noisy at night.

“Great and convenient location.”

Jan 15, 2008 by Luis from Bronx, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Quality and location.
• Nothing.

“Excellent service, location and food, close to the mall so you have more options for dinner and pleasure. Close to Downtown to be in business and to visit the city (historic places, restaurants and shops). Very clean, staff very friendly and helpful.”

Jan 4, 2008 by Michelle from South Dartmouth, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, It's connected to the Providence Place Mall via walking bridge!
• Nothing.

“We have stayed at this hotel before, the location is excellent and the rooms are clean and updated. Very comfortable beds and a pleasant staff. Did I mention Location! Smack in the middle of restaurants, shopping and Performing Arts Centers.”

Dec 31, 2007 by Robert from New York,NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, very comfortable, nicely decorated, well worth the money.
• The pool was a little bit dirty and kind of small.

“Stayed in beautiful suite. The view was fantastic and the room was clean and it had great lighting and great furniture. Heavenly Bed was so comfortable. The double show head was so relaxing and felt so good on my back. The pool was a little bit small and a little bit dirty though. Overall I had a great stay at the Westin in Providence.”

Dec 19, 2007 by Jim from Walpole, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very clean and elegant. Close to mall and restaurants.
• Smaller room sizes.

“The Westin is probably the nicest hotel in the city. The lobby, common area and rooms are very well decorated and clean. The hotel is attached to the providence place mall via a Skybridge and next to Waterplace Park. Federal hill is a cab ride away for dining.”

Dec 14, 2007 by Lisa from Holyoke, MA
Overall Rating: 6
Cleanliness:[10] • Staff:[8] • Location:[10]

• Beautiful lobby.
• Room seemed not as modern as expected.

“The hotel is in a prime location with a walk bridge to the huge mall there in providence. It, however, lacked comfort in the room itself. The phone didn't work, the shower seemed dirty and the twin heads were mounted incorrectly (they leaked). I was impressed with everything about the hotel except the room itself.”

Dec 13, 2007 by Liz from Winchester, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice staff, nice rooms.
• Could not get fan to keep air circulating.

“Great location, very nice decor, good room service. I would recommend this hotel!”

Dec 1, 2007 by Sheree from Fort Worth, TX
Overall Rating: 5
Cleanliness:[1] • Staff:[3] •

• Reservation staff was welcoming.
• Did not clean our room and had to call for towels.

“Ok. Would have preferred to have the staff clean the room without asking. Hot water was at a minimum the first 2 days.”

Nov 27, 2007 by Evan from New York, NY
Overall Rating: 5
Cleanliness:[9] • Staff:[4] • Location:[9]

• Great location next to Providence Place Mall.
• Pool out of order until early December.

“My wife expected a certain level of service at a Westin and unfortunately, we were disappointed. Pool was under renovation and we were told we could go to the Courtyard or Hilton a few blocks away. Not a very good suggestion when its winter in New England. Hotel staff unhelpful and manager did not return calls!”

Nov 19, 2007 by Dave from Arlington, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Beautiful rooms and quality.
• Perhaps getting a little old but not there yet.

“Very nice, even better than many Westin, which are nice to begin with.”

Nov 1, 2007 by Nancy from Menlo Park, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Decor in rooms beautiful.
• Difficult to find entrance because of construction; poor signage.

“Although somewhat difficult to Navigate the confusing one way downtown streets of providence, once you figure out how to get to the hotel ( centrally located, but we mistakenly ended up on rte 95 twice when trying to find the entrance to the hotel), your efforts will be well rewarded. Beautiful rooms, helpful staff, it's all there. Jut down the hill from brown and rise, and walking distance to water fire and downtown restaurants and the providence place mall, the Westin has a great location ( despite providence's confusing downtown streets). The late afternoon coffee, cider and sweet pastries spread in the lobby were an unexpected bonus.”

Nov 1, 2007 by Gale from Rockford, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Connected to the Rhode island convention center.
• Their breakfast was too expensive.

“We were treated very well by the staff anytime we interfaced with them. The room was clean, and the heavenly mattress was great to sleep on.”

Oct 31, 2007 by Susan from Livingston, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very updated and friendly.
• Pay for parking valet.

“Tremendous hotel highly recommend.”

Oct 24, 2007 by David from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Convenient, clean, spacious.
• Parking fee.

“Nice hotel, great location, worthy of a high star rating.”

Oct 17, 2007 by Susan from Golden Valley, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I found the staff at the providence Westin to be very professional and friendly.
• When you self park (the less expensive alternative) you are unable to put the parking on your room tab as was stated in the in room service brochure.

“The hotel is beautiful and the staff excellent. From a personal standpoint, I was unpleasantly surprised that they allow non service dogs in the hotel. I was greatly disturbed by a barking dog in another room. I did complain to the staff and while there wasn't much they could do, they were sympathetic and they offered me complimentary breakfast.”

Oct 15, 2007 by Debbie from Brewster, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Convenient, attractive, and many amenities.
• When we called the hotel, we were told they had free parking. They didn't - $17/day.

“If you go to Providence, the Westin is the place to stay. Many good restaurants are within walking distance and you can visit the Mall and Convention Center by walkway - without going outside. The hotel restaurant, though pricy, is excellent. The pool is a nice feature and the coffee shop had great pastry and free WI-FI.”

Oct 12, 2007 by Kate from Boca Raton, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The room was spacious, clean and welcoming.
• I did not like paying 22$ dollars a night for parking and then tipping the valets who were standing around and chatting with one another.

“Great hotel for the money, I would stay there again.”

Oct 10, 2007 by William from Trenton, NJ
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[8]

• Appreciated complementary wireless internet in lobby & lounge.
• Pool was not more than a 4ft wading pond & unfit for exercise.

“Having to visit on a busy providence weekend, I was very happy to find a centrally located upscale hotel in walking distance to college hill. I was specifically happy to find a hotel with a pool, as I swim for exercise daily, but was disappointed to find a ridiculously small 'relaxation' pool. I used the fitness room instead, which was nice, but not my usual workout. I appreciated access around the clock, as I enjoyed the providence nightlife with friends. The constantly staffed entrance and front desk proved very welcoming. The Westin is currently adding a condo complex, but I was surprised to see the daily routine at the hotel was uninterrupted by the construction. The sky bridge access to the providence place mall, although convenient and safe, invites a constant stream of pedestrians through the hotel.”

Oct 2, 2007 by Ariella from Hewlett, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• The beds were really comfortable and the shower was amazing.
• The location was not convenient for sightseeing. We always had to drive.

“The hotel was clean, comfortable and modern. The staff was friendly, accommodating and knowledgeable.”

Sep 24, 2007 by Floyd from Tampa, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Wonderful "heavenly bed."
• Poor shower water pressure; ongoing, horrible construction site.

“This downtown hotel could be a superior 5-star luxury experience. However, the amenities, single restaurant, lack of any sort of convenience shops, and the construction associated with the adjoining Westin residential tower that appears to be an endless nightmare, all contribute to a less than luxury hotel.”

Sep 19, 2007 by Linda from Hanson, MA
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[7]

• Convenient and friendly staff.
• Pool was horrendous, dirty. Extra cost for parking.

“The Westin providence was very convenient to local attractions and it was a very beautiful hotel inside. However, the pool was extremely dirty looking and seemed to have a film on top of it. I had intended on using the pool but didn't once I have a look at it. Overall the hotel was nice but I was seriously disappointed with the pool.”

Sep 4, 2007 by Mike from Somerville, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Bed mattress needed flipping.

“Great choice for visiting providence.”

Aug 1, 2007 by David from Potomac, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[2]

• The staff was accommodating.
• The church bells were irritating.

“Lovely hotel but in the middle of a terrible, iffy neighborhood. I would not go out alone there.”

Jul 31, 2007 by Rick from Mechanicsburg, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was quiet and clean, and the staff was helpful and very courteous. The location is great!
• The heavenly beds in our room were not any where near as comfortable as our Westin heavenly bed at home and in other Westin's we've stayed in.

“Overall, positive experience. Would definitely stay here again. Liked having a star bucks in the lobby.”

Jul 30, 2007 by Shanon from San Diego, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent location, clean, and nicely furnished rooms.
• Expensive parking.

“Great location in the heart of beautiful, historic Providence, RI. The concierge was especially helpful in making reservations at local dining eateries.”

Jul 25, 2007 by Mike from Patchogue, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Clean and neat hotel room.
• "Heavenly Beds" are acronym for "Cheap Mattresses".

“Pleasant hotel conveniently located near I 95. The lobby is neat and well maintained. Reception meets your needs. Prepare for a hefty parking bill (22.00 per day) and internet connection fee (10.00 per day) otherwise, your standard Marriott sort of place.”

Jul 24, 2007 by Phillip from Stamford, CT
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[10]

• Easy to get to, attached to mall and convention center.
• $17/day parking, expensive room service, dark room/bathroom, room felt dirty.

“Only the price and location were 4-star. We felt itchy in the bed linens, and it took 2 complaints to get them changed. The bathroom and room felt dark and dirty. We had a 2 night stay, but they tried to evict us after the 1st day in error, knocking at the door at 8pm. Cleaning crew came at 4:30p one day and 10a the next. $17 per day for parking and they would not validate. Could not find ice or vending machines on floor. Very disappointed.”

Jul 24, 2007 by Michael from Guilford, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The location was great. The room was large and the comfortable.
• The bell staff was slow. I waited over 20 minutes for my car and bags and they were too busy to be bothered with being nice.

“Can never go wrong with the Westin. The beds and linens are always the most comfortable. The location of this hotel was very convenient to all attractions. The construction in the front of the hotel made it somewhat inconvenient.”

Jul 11, 2007 by Richard from Moorestown, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Excellent wine selection.
• Took too long to have our car brought out - approx 25 minutes.

“The hotel is clean and attractive, from the common areas to the rooms. The employees go out of their way to be friendly and helpful. Its location in the heart of Providence would seem to make it a better choice for business than for leisure travelers.”