User Reviews for Sheraton Inn Providence Airport

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Mar 1, 2008 by Lee from Scarborough, ME
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff is very friendly and helpful.
• The doors in/out of the hotel with relation to the parking not so easy to get around without a lot of waling.

“The fitness facility is wonderful, the staff is great, easy to get to/from the airport with the option to leave your car there (very nice) over all a nice place to stay.”

Feb 29, 2008 by Patricia from Tallahassee, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• Leaving, and the custodial staff were pleasant.
• The maintenance and the front desk staff.

“The menu was a typo mess, that should have told me something about the food. The front desk staff was, at night, flip and giggly like school girls, and between the 3-5 behind the desk at any point - only one was competent in any way - and she was rude!”

Feb 26, 2008 by Wendy from Brunswick, OH
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[8]

• The room was awful. Carpets were a mess. The bedding had bodily fluids/stains on them / furniture soiled.
• Staff was very friendly.

“Would never stay here again. They are under renovations, but nothing is completed - I wouldn't go back unless the renovation was complete.”

Feb 24, 2008 by April from Van Wert, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[7]

• The staff was very knowledgeable and helpful.
• The room was nice but plain.

“My husband and I only stayed one night, but were pleased. The staff was so helpful in helping me to find the bus routes and other pointes of interest in providence. The lobby offered free internet downstairs but not in the room. They also offered some items for breakfast as well. The room was plain but appeared to be clean.”

Feb 24, 2008 by Tim from St. Clair, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Very comfortable bed, very quiet room.
• Did not offer free internet access. Room heater ran when turned off.

“I have stayed at less rated hotels that offer much more value.”

Feb 21, 2008 by Lisa from North Dighton, MA
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[8]

• It was clean. The staff was nice.
• There was a Pee Wee Hockey convention or something going on. There were kids running up and down the halls very late at night

“It is a nice hotel. The staff was nice enough to switch our room because of a Pee Wee Hockey convention going on and there were kids running up and down the halls! The larger room we got was very nice. The only bad things (other than the kids) were that the heat in the pool wasn't working! And when I called in the morning to ask for some cream and sugar 10 minutes later one of the staff walked all the way to our room on the 5th floor to bring us two packets of sugar and two tiny things of cream!”

Feb 18, 2008 by Lee from Scarborough, ME
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff was very helpful and friendly, they had a free airport shuttle and option to park for a fee if not staying overnight.
• The lack of entrances in reference to where you had to park. Long walks to/from building with bags.

“The pool/fitness facility was great, the rooms were comfortable, the shuttle to/from the airport was great, staff was friendly and helpful, would stay again.”

Feb 16, 2008 by John from Fort Washington, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The absolutely comfy bed, nice pool and great service.
• My stay did not keep me here enough!

“A very nice upscale hotel which treated us as guests and not customers. The room is big and clean, the service is terrific and the near airport location works out perfectly. Within 15 minutes of getting to your, the front desk calls to make sure you are happy with everything. A very nice caring touch.”

Feb 13, 2008 by Diana from Yonkers, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[4] • Location:[10]

• Cozy, comfortable, quiet/.
• Housekeeping pounding on door to see when you're checking out repeatedly.

“Located close to the airport, comfortable and cozy for a romantic, quiet enough for a business getaway. Most staff accommodating, housekeeping may just need to take "NO" to needing their services the first time around! Otherwise quite lovely.”

Feb 7, 2008 by George from Winter Haven, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location.
• Bed has broken bed springs which have a tendency to cut leg.

“In process of remodeling. Computers available. Does not have coffee and breakfast in lobby. Restaurant and lounge were out of service.”

Feb 6, 2008 by Gary R. from Jackson, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Attractive lobby and friendly staff.
• Bathroom needs updating, which is about to happen. Area near hotel is blah, but I knew that coming in.

“This hotel lived up to my expectations for the price I paid. Our friends stayed in a more convenient hotel in Downtown Providence attached to the convention center, but paid 3x as much, plus paid for parking. Here, parking is free and it was only about 12 to 15 minutes at most to Providence Place. The room was generally clean and I hear the rooms are soon to be renovated. The outside has been renovated but is still nothing special with limited room for landscaping of any kind. The breakfast buffet is pretty limited, and not cheap, but there are other restaurants nearby. The staff was very friendly, and the two-sided fireplace which faces the lobby and pool was nice.”

Jan 29, 2008 by Lisa from Waterford, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location - 2 mins from airport.
• Hotel was under construction - I was unaware of this until I arrived.

“The hotel is good for one night stays prior/after a flight to/from Green Airport. It is/was under construction when I was there - so therefore not everything was open/available. The bar/pub information in hotel room said it was open until 1am -- it closed at 11pm. In addition, I didnt see any vending machines containing water and/or soda.”

Jan 28, 2008 by Frank from Portsmouth, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very convenient location. Staff very nice and helpful with directions.
• Complimentary basic bagel and coffee offering limited for airline crews.

“Overall very pleased with accommodations.”

Jan 22, 2008 by Chris from Gettysburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was pleasant and rooms were very clean.
• There was nothing I did not like about the experience.

“Our experience was fantastic. The room was clean, staff was so nice. I had no problems with the room or the staff. The location was perfect for my needs. I would recommend the Hotel and I am glad.”

Jan 17, 2008 by Meg from Wakefield, RI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Quiet, comfortable.
• Hot water was not hot right away, had to wait for it to warm up. Pool also too cold.

“Quiet and comfortable. Very close to airport! Pool too cold for swimming.”

Jan 16, 2008 by J from Fort Myers, FL
Overall Rating: 5
Cleanliness:[2] • Staff:[7] • Location:[7]

• Close to airport.
• Room had odor / bathroom old.

“Location near airport - walking distance to Bertucci's restaurant. Shuttle service to airport. However, room had distinct odor to it. Hotel undergoing renovations which will hopefully resolve odor.”

Jan 13, 2008 by Rebecca from North Providence, RI
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[9]

• Location.
• Did not have room type available.

“Hotel is currently undergoing renovations which may not appeal to some travelers.”

Jan 6, 2008 by Anne from Bryceville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location.
• Snow plow piled snow behind vehicles.

“Hotel is located right near the airport and several restaurants. Staff is friendly. I was there through two snow storms, the first dropped over 8" of snow and the snow plow pushed the snow from the parking lot against the back of the parked cars and many guests had to use a hotel shovel to dig their way out. I think someone from the hotel staff should have removed the snow so guests could get in and out of parking spaces. When traveling most people do not have shovels in their trunk, especially if they rent the car and come from Florida, like me.”

Dec 26, 2007 by Cherie from Voluntown, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to airport, had shuttle, nice clean room.
• Overnight stay no complaints.

“Great place to stay near airport in providence RI.”

Dec 2, 2007 by C. from Fulks Run, VA
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[1]

• It was rated as a 3 star but was not!
• Its location was not in a safe area and it was being renovated.

“The hotel was rated a 3 star but was not. More like a 2. Would not allow me to switch my reservations.”

Dec 1, 2007 by Erin from Bradenton, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Convenient to airport.
• Extra charges for internet and phone.

“This hotel is located just minutes from T.F. Green Airport. They offer a free shuttle to the airport or anywhere in the near area. Local phone calls, as well as toll-free 800 calls were $.99. Internet was available for $9.95 per day. The hotel was under renovation during our stay, but this did not interfere at all. Upon arrival we were told that we were getting an upgraded room, one on the 5th floor with access to a special lounge with evening appetizers and morning breakfast. Because of time constraints we were unable to visit the lounge. The room to which we were upgraded was one of the largest hotel rooms I've been in, and included a bar sink and small refrigerator. It did not appear to have been renovated (needed it), and perhaps that is why we were "upgraded". The desk clerk called after we'd been in the room about half an hour to check that everything was alright. I didn't mention that there was conditioner but no shampoo. The airport shuttle was there at exactly the time I requested in the morning and I arrived at the airport with no problems.”

Nov 21, 2007 by Regina from Wethersfield, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was very convenient to where I need to be for business.
• I ordered room service and the food I received wasn't even warm.

“This hotel is literally next to the airport but we could barely hear any of the planes going by which I was pleasantly surprised about.”

Nov 5, 2007 by Carey from Springville, UT
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location is close to airport.
• Smells old and has rooms below the ground level.

“Comfortable bed.”

Oct 31, 2007 by Elia from San Antonio, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• It's near the airport, and is sufficiently comfortable for sleeping overnight, but it is not a luxury hotel.
• It was ok.

“It is near the airport, and it was moderately comfortable, but it is an older hotel, more like a motel, but clean enough.”

Oct 30, 2007 by Andy from Jacksonville, FL
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[10]

• Close to airport.
• Lousy room in basement because.

“I guess it would be a nice hotel if you played full rate. That way they'd give you a decent room and not one in the basement.”

Oct 24, 2007 by N from Peachtree City, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to airport and front desk attendants very helpful.
• Outside look in need of repair, kind of shabby looking on outside.

“Excellent location for business travelers. Pool & work out rooms were in excellent condition and available.”

Oct 20, 2007 by Susan from East Lansing, MI
Overall Rating: 2
Cleanliness:[4] • Staff:[9] • Location:[3]

• The staff was accommodating.
• It is dingy and lacks most modern conveniences.

“This is a dated hotel with dark dingy decor on a very noisy busy street. Although there is a restaurant it is cold and dark. The food is ok. There is a tiny fitness facility which is inadequate for the size of the hotel. The rooms have very loud fans which make sleeping difficult. The towels are tiny. The back doors to the hotel do not have places to use your key to open them so the doors are open all day and locked all night. This is unsafe in the day and inconvenient at night.”

Oct 14, 2007 by Josh from Warwick, RI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean.
• Nothing.

“Very friendly staff, very clean, good place to stay.”

Oct 12, 2007 by Sharon from West Jordan, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Convenience, overall appearance, facilities.
• Toilet paper rationing, pay for Wi-Fi in room.

“Even though they were remodeling we were pleased with the facilities and staff. The restaurant was nice to have so we weren't always searching for a place to eat.”

Oct 3, 2007 by Melissa from Melbourne, FL
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[10]

• Very comfortable beds, adequate space in the room, and very friendly and helpful staff.
• Undergoing renovations so noisy at 8 a.m. and view from window was of debris.

“I believe this hotel to be great overall. The renovating was a bit unexpected, but when finished, the hotel will be improved. It is conveniently located near the airport yet there is surprisingly no noise from air traffic.”

Oct 1, 2007 by Kia from Gold River, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Great location, very convenient business center.
• The first room we got had a big cricket in the bathroom. They gave us another room.

“Very good overall.”

Sep 22, 2007 by Paulie from Hohokus, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location.
• Charged me 1.95 for an 800 toll free call.

“Good location, great beds.”

Sep 19, 2007 by Suzanne from Malta, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[4]

• The remodeling which has already been done is very nice. The finished product should enhance it more.
• Exiting the hotel parking lot onto post road nearly got me into a serious accident. There was way too much traffic and poor visibility in pm hours.

“We were very happy with the accommodations and the food preparation in the hotel restaurant. Our breakfast was cooked to perfection A+.”

Sep 15, 2007 by Robert from Columbia, SC
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• Convenient location to airport for next morning's early flight.
• Undergoing roof re-construction - beware!

“I had a better experience at this hotel last month. I was given a room on a higher floor and it was spacious and well-appointed. This time around, I was assigned to the "basement" (first floor is below the second-floor check-in level). The room was "tired" and I found only de-café coffee packets the next morning for the in-room coffeemaker. The hotel is in the middle of roof re-construction. All in all, slightly disappointing.”

Sep 12, 2007 by Jwu from Bay Point, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• The bed, linens and especially the pillows.
• The toilet bowl needs cleaning & should have free internet.

“Overall the hotel was ok. However, the first 2 nights we stayed, the fire alarm was set off @ 12:50 am and did not make an announcement what caused it which I was very annoyed. The parking lot needs clean up, and one more thing, dont leave anything valuable in your car because one of the parked car was vandalized. The hotel should have free internet.”

Sep 11, 2007 by Sue from Veneta, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent customer service.
• No plug-ins by the bed.

“They were renovating this hotel, so at the time it would be difficult to say it was in great shape because they were renovating. However, the staff was very friendly, efficient, and helpful and the room was quiet, the bed was comfy and the room was clean.”

Sep 10, 2007 by Marianne from Parkville, MO
Overall Rating: 5
Cleanliness:[3] • Staff:[5] • Location:[6]

• Close to airport.
• Run down.

“The lobby area is dark and run down. There was no wireless service in the rooms. The rooms were ok - slightly run down.”

Sep 7, 2007 by Loretta from Raleigh, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff was very pleasant and helpful.
• No explanation or compensation for 2 a.m. fire alarms.

“The hotel was fine except for the hassle of being waken up for the false fire alarms and no offer for compensation. The alarm was around 1:30 a.m. and by the time you went back to sleep it was 3:30 a.m. and had to be up at 7 a.m. was very inconvenience. A free breakfast opportunity on location would have made it easier for those of us who had to suffer that experience.”

Sep 7, 2007 by Michele from West Palm Beach, FL
Overall Rating: 3
Cleanliness:[9] • Staff:[6] • Location:[5]

• Spacious and comfortable room.
• Car got burglarized, fire alarm at 1am both nights, unhelpful staff.

“Both nights we stayed at the hotel, the fire alarm was set off by construction taking place on the property, forcing us out of our room. Then, our car window had been smashed, and our belongings stolen. The front desk was relatively unhelpful.”

Sep 5, 2007 by Bob from Hanover, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[6]

• Staff excellent- changed room no problem.
• Had fire alarm 1 am second night.

“Hotel rooms very nice. When I found out I had a king instead of 2 queen beds, staff changed rooms for me quickly and at no charge for the second night.”

Sep 4, 2007 by Dorothy from Piqua, OH
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[9]

• Attractive lobby & good business center accommodations.
• Only 4 smoking rooms in entire hotel, rather small number in comparison to total number of rooms.

“In comparison with Sheraton Framingham they are sorely lacking in both room appearance and friendliness of staff. Outside appearance sorely lacking & trash cans overflowing.”

Sep 4, 2007 by Vicki from Sugar Grove, IL
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[7]

• Bed was extremely comfortable; staff was helpful & friendly.
• Room smelled musty; internet service expensive; TV channel selection poor; lots of outside renovations going on.

“The front desk staff of this hotel was very helpful and friendly and the bed was extremely comfortable. Housekeeping services did a very good job. However, the parking lot and areas around the hotel were poorly lit and outside entrance doors were left unlocked until later in the evening (no mechanism requiring use of hotel key to enter via side entrance doors). My room smelled musty (there was a container of Damp Rid behind a chair) and the TV channel selection was limited/poor. Room could have used brighter/more lighting and bathroom needs a vent van. Sound-proofing between rooms and rooms and hallways was non-existent. You could hear everything. The $9.95 daily cost for high-speed internet was outrageous and though I didn't use it, room service prices were extremely high as well. The exterior was undergoing renovation and landscaping was in poor condition. Did not eat at restaurant or use pool/workout room.”

Sep 3, 2007 by Tom from West Seneca, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Convenience, price.
• Nothing to comment on.

“Strategic location, acceptable amenities, quiet.”

Sep 2, 2007 by Janet from Bessemer, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wow! Oh my goodness, the bed was the most comfortable Ive slept in and the bed linens were also divine! I didn't want to get up!
• Pool being able to be viewed by people in lobby.

“Beds and linens you will want at home. Friendly and helpful staff. Great location. Very central so easy to get airport, malls, restaurants and to downtown. Nice indoor pool. Can walk to a number of restaurants and to a dunking' doughnuts!”

Aug 31, 2007 by Steven from Winfield, IL
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[8]

• Convenience to the airport.
• Put me in a room that had mold and mildew growing on the wall near the window. Smelled dank.

“When they finish their renovation I'm sure it will be a better facility, but right now it's avoidable. To their defense, they gave me a chomped night upon my return for the bad room I was given.”

Aug 30, 2007 by Sherry from Carneys Point, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like the fact it had a down comforter on the bed.
• Nothing.

“I really was impressed with the appearance and easy access from the airport. The bedding was upscale and perfect.”

Aug 17, 2007 by Therese from Harwich, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff was great and the beds were comfortable.
• It was under construction and was difficult to get in and out of the building.

“The hotel was in a great location, the staff was very accommodating but the restaurant was not well equipped and the food was not good. They tried hard, but missed the mark. I would stay there again, Sheraton is a reliable hotel chain.”

Aug 13, 2007 by Yali from Davis, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Quite and clean.
• No non-smoking room available.

“Good, may rent again next time.”

Aug 2, 2007 by Jessica from Jericho, NY
Overall Rating: 5
Cleanliness:[8] • Staff:[1] • Location:[9]

• Pet accommodation.
• Restaurant and front desk service was horrible.

“Its best asset is it's proximity to the airport!”

Aug 2, 2007 by Tania from New Haven, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The price/quality ration is great.
• Very small pool.

“Excellent savings compared to staying at Newport and Providence hotels, you're a 20 min-drive from Newport & Providence, so several hundred money is worth some sacrifice of the location factor.”