User Reviews for Marriott Mystic Hotel and Spa

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Apr 9, 2008 by Christine from Wappingers Falls, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel is consistent, clean, friendly helpful staff.
• There is nothing not to like.

“My husband and I stay here often; it is like pulling in our driveway when we arrived. The staff in incredible. I have had offers from one to even run to a local store and buy and item I was missing. The restaurant and room service are always perfect and reliable. The pool and workout area are always working and clean. The spa can relax even the most stress out. Best of all you can rely on this for every visit. It is a vacation under one roof. You will not be disappointed.”

Mar 19, 2008 by Diana from Taylorsville, UT
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• The size of the room and its facilities were great!
• The house keeping staff was not very reliable.

“We arrived very late, thus making our exit the next day an afternoon one instead of morning. Housekeeping services knew what time we would be leaving and never made up our room for us. Thus, we stayed two nights in a room that never received fresh towels or cleaning. when we asked for things from the front desk we got them very quickly and without any hassle; but it's much more comfortable returning to a clean room.”

Mar 11, 2008 by Margo from West Haven, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• It was more that I expected.
• Nothing.

“The hotel was excellent, great service, friendly people, clean; the room was large, and comfortable. Very much beyond my expectations.”

Jan 25, 2008 by Aq from Westfield, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• The lobby was nice.
• Not enough information.

“We stayed here to go to Mohegan Sun. I called 3 time to ask about the shuttle and all 3 times they just gave me the times that the shuttle leaves. No one did they say that we had to book a spot on the shuttle nor did they tell us that it was $30 a person. When we got there then they tell us that the shuttle is booked and we couldn't go until almost midnight? How do they fail to tell you this three times. This is supposed to be a 4 star hotel. We asked for later check out, does an extra hour really apply? Overall the hotel is nice and clean. The hotel wasn't my expectations of a 4 star hotel. It is a good place to stay as long as you don't encounter the no information problem we had.”

Jan 4, 2008 by Linda from Hampstead, NH
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful facilities, lovely lobby, friendly staff.
• Not only was there no hangers in the closet, but there was no closet rod to hang anything on.

“The hotel was wonderful in every way except in our room not only were there no hangers in the closet, there was no closet rod to hang anything on - no rod at all! Also, there was a handicapped shower that had a handheld shower mechanism that was really lame. For such an expensive spa like hotel, the shower was just horrible. Also there was no refrigerator in our room, which I would have expected in a resort/spa facility such as this. The lobby and facilities were amazing and the staff was wonderful. They allowed us a very late check out which was very welcome.”

Jan 3, 2008 by Jeannine from Providence, RI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very comfortable, large rooms.
• Later check out would have been great.

“The corner room we stayed in was wonderfully large. The bed and linens were very comfortable and the Elizabeth Arden Spa was absolutely fabulous. I will be visiting this hotel again on my next trip to Mohegan Sun and/or Mystic.”

Nov 28, 2007 by Christine from Wappingers Falls, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Immaculate. The staff is incredible , the room service was wonderful, the restaurant was great.
• There is nothing not to like about this hotel.

“My husband and I have stayed here many times, its like arriving to a second home. We are well traveled and have found this hotel hard to beat. The service, room, food are all well done. Kudos to the staff of this hotel.”

Nov 21, 2007 by Jane from Walpole, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Linens, business center, service, location, price.
• No king size bed available on arrival.

“The hotel was perfect for our needs and budget. We had been to a concert at Mohegan Sun and preferred not to drive home. The hotel was spacious, clean, quiet and comfortable. I would recommend it.”

Nov 16, 2007 by Ron from Middletown, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean, helpful/friendly staff, more than we expected.
• We didn't find anything we didn't like.

“Good location, nice rooms, very clean, friendly staff and beautiful lobby. Definitely more than we expected. We would stay again!”

Nov 5, 2007 by Todd from Stratford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very good location.
• Our room had no view out of the window!

“We enjoyed a quick get away. The room was nice with a very comfortable bed. The hot tub was perfect and the pool was really spotless.”

Oct 31, 2007 by Brian from Rocky Hill, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Superb bed and great breakfast buffet.
• No smoking allowed.

“Deluxe, clean room; friendly staff; great breakfast buffet; plenty of handy parking; good location for casinos; too bad they don't have smoking rooms.”

Oct 11, 2007 by Sue from Hamden, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Atmosphere, room, staff, pool.
• That it was located 2 exits away from mystic, ct.

“The hotel was very nice and the staff was friendly and accommodating. The room was clean, large and comfortable.”

Oct 2, 2007 by Marcia from Davenport, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The bedding was great!
• Nothing.

“This is a beautiful hotel. The room was great, the bed comfortable, and the bedding great. The pool and exercise room were exceptional.”

Sep 18, 2007 by Joe from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The friendliness of the staff, they are all 4 stars.
• Can't think of anything!

“The hotel in general was way above our expectations. This was a very special for my wife and I, and the quality of the hotel and staff made it really a wonderful experience.”

Sep 15, 2007 by Carl from Haddonfield, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Good location and hotel.
• Food was average at best with slow service at a high price.

“Very clean, new appearance, well decorated. Gym was clean and had nice equipment. Overall in this area is the hotel of choice except for food.”

Sep 13, 2007 by Carl from Manheim, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very clean, quiet, updated appearance.
• No free continental breakfast, no free internet.

“Would stay again, would not want to pay rack rate.”

Sep 12, 2007 by Kevin from Lincoln, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great bed and very clean.
• Lobby was very bland.

“This hotel was very clean and very comfortable to stay at. The bathroom had everything you needed. The other thing I liked it was right off the interstate which was very convenient. Parking was also free which is a bonus at a quality hotel like this is. I would highly recommend this hotel.”

Sep 5, 2007 by Jeremy from Glens Falls, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[6]

• The room service was amazing.
• The location was a bit remote and the room I was given overlooked the mechanical components on the roof.

“Overall, I enjoyed my stay. The rooms were nice, however the hallways were a tad bit noisy, from time to time, with children running around all over the place and my room didn't have much of a view. It just overlooked the roof above the conference sections. Other than that, it was perfect. The beds were comfortable, and the room itself was beautiful.”

Aug 30, 2007 by Gloria from Bronx, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The pool.
• Our room view.

“Overall, we had a pleasant stay at this Marriott.”

Aug 29, 2007 by Mary from Brighton, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The whirlpool tub and the bathroom were luxurious. The bed was comfortable. The restaurant was excellent.
• The rooms were small, too many kids being loud, they allowed children in the pool during adult only swim time.

“This hotel was very nice. I would rate it about 3 1/2 stars. For the price it costs I feel that it is a bit too pricey. But it has some great amenities the bathroom has a large 2 person whirlpool/Jacuzzi. The bed is very comfortable. The restaurant was delicious! All in all it was a nice place. The down side was the room was pretty small and the other down side if you are going for a romantic getaway beware as there are a lot of kids there when I went so it was loud.”

Aug 26, 2007 by Don from Mt Airy, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room was very comfortable, pool was nice, and staff was very friendly.
• Ordered room service and we received something different than we ordered. Correct order delivered.

“Room was very comfortable, pool was nice, and staff was very friendly. Shuttle option to the local casino was nice.”

Aug 22, 2007 by Christine from Haverhill, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• The spacious room with a sitting area and comfortable mattress and blankets.
• All food service closed at midnight with no alternatives close by.

“The stay was pleasant. The room was a good size with comfortable bedding. The additional seating area was very nice, so we could sit somewhere other than the bed or floor. My only complaint was the food service. We returned from our event around midnight hoping to have a light dinner or appetizers, but the kitchen had already closed. There are no other late-night dining options in the area. I'm sure there are many guests that come from New York and Boston, where dining after midnight is routine. I would stay here again, but would be sure to pack some snacks!”

Aug 17, 2007 by Nick from Marlboro, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It is very clean
• There should be ps2s in every single room

“The hotel was very nice”

Aug 15, 2007 by Heather from Alexandria, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and very clean.
• No refrigerator in the room.

“The hotel is beautiful and the room was very nice. We loved that there was a star-bucks coffee in the building. We were traveling with 2 young children (ages 2 and 4) and the hotel room was clean and spacious. The only negative is that there was no refrigerator in the room, which would have been helpful for sippy cups, juice and milk for the kids.”

Aug 2, 2007 by Mike from Stamford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location was very convenient for a quick trip to the Indian casinos.
• The hotel bar was extremely expensive.

“The Marriott mystic was a very comfortable and clean hotel with friendly staff and a convenient location.”

Jul 11, 2007 by Steve from Plantsville, CT
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very nice accommodations.
• Our room was not ready when we arrived. We had to wait for 15 minutes in the lobby.

“The hotel was great. The only unpleasant aspect of the visit was that we had to wait about 15 minutes for our room and we arrived well after the listed check-in time. Because of the delay, we were late for a dinner date. I would definitely stay here again though.”

Jul 9, 2007 by Daniella from Katonah, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The lobby is beautiful! Everything in the hotel is new and/or well maintained.
• I would love to see refrigerators standard in every room.

“You can expect friendly and helpful staff when staying at the Marriott Mystic Hotel and Spa. It is beautifully decorated and kept immaculate. Trust me. I'm an obsessive cleaner, and I felt right at home. The pool was lots of fun to come back to after visiting the Mystic Aquarium & Institute for Exploration. However, I felt the lighting to be a bit dim. I've stayed at this hotel at least three times in the last five years, and I'm sure I'll be back.”

Jun 29, 2007 by Carrie from Somerville, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful lobby.
• Pool area could be a little nicer for a 4 star hotel.

“The hotel is kept up well and has a full share of amenities. If it was a 3 star hotel, I'd give it rave reviews. When it comes to 4 stars though, I expect a little something extra, and I wasn't really seeing that (but for the expensive restaurant and spa attached).”

Jun 21, 2007 by Kris from Hancock, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was beautiful & clean. The location was easy access to area attractions.
• Nothing!

“I would recommend this hotel to anyone staying in the mystic ct area. The hotel was very clean & met all of our expectations. This hotel would accommodate a family or single traveler.”

Jun 12, 2007 by Karla from Middlebury, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel itself, including the room, was beautiful and the bed was amazingly comfortable.
• My only complaint is that the room and bathroom were small.

“Very beautiful upscale hotel with friendly staff. Great for a quiet getaway in a remote woodsy area with a friend or loved one. Rooms are small but cozy.”

Jun 7, 2007 by Laurie from Hudson, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Easy to get to, clean, good location.
• Good experience, no complaints.

“Might be a little high priced for the space in the room- while it is a really nice hotel.”

Jun 1, 2007 by Richie from Briarwood, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Quiet and quaint. With a tranquil view.
• Under staffed.

“I'd stay again. I do stay in 4 star hotels quite frequently I would say for the price I paid it was worth it.”

Jun 1, 2007 by Steve from Woodside, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Phenomenal service.
• A little off the beaten path.

“A true 4* experience. Do not miss Octagon restaurant.”

Apr 23, 2007 by Delia from New Haven, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful room. Convenient services. Friendly, helpful staff.
• Nothing negative.

“Hotel atmosphere was extremely attractive. Convenient to casinos, shopping, children's activities. Excellent restaurant and lounge. Highly recommend.”

Mar 24, 2007 by Brian from Marlborough, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Awesome food.
• Need to change sheets everyday without a request.

“Hotel was in a good location and has a great staff. Their restaurant was awesome and had great lobster bisque!”

Mar 14, 2007 by Susan from Stratford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms and the lobby were beautiful.
• Nothing.

“This was a great weekend escape. The hotel was nicely appointed and the food at the restaurant was excellent. Everything was clean and shiny. The spa looked beautiful, but I didn't have time to go to it.”

Mar 6, 2007 by Beth from Delmar, NY
Overall Rating: 7
Cleanliness:[3] • Staff:[9] • Location:[10]

• High quality, beautiful furnishings etc.
• The room was not clean.

“The hotel is a lovely place but our room was not clean. There was a hair clip on the floor, open bottles of water on the counter and soap residue in the soap dish. It gave us the creeps. The hotel apologized and gave my daughter and me a free breakfast.”

Mar 1, 2007 by Jim from Bloomfield, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed was super and the service was delightful.
• Nothing.

“Make it your first and only choice. You won't be disappointed :-).”

Feb 27, 2007 by Mike from Lynn, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[8]

• I didn't get to see the whole hotel, but I liked what I saw.
• Room could have been a little tidier.

“I didn't get to check out the pool and spa area, but I did like the quality of the food selection, the welcome ness of the main entrance area, and the whirlpool bathtub in my room. Overall experience was great but the price for 1 night my have not been 100% worth it.”

Feb 21, 2007 by Robert from Wilmington, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Elegant star bucks in lobby a plus.
• Nothing.

“Wonderful decor pleasant staff.”

Feb 15, 2007 by Monique from Deer Park, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• I liked the whirlpool tub in our room very comforting.
• The lay out is not convent to access all room need more elevators.

“Very convenient location to casino¿s & shopping. The room service was wonderful, & the staff make's every effort to accommodate any special request. The only issue I had was the hotel layout, if your room is not near the elevators you have to walk about 1/2 a mile to get to it. Over the entire decor was pleasant & the service terrific. I would return.”

Oct 4, 2006 by April from Levittown, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was emaculate, gorgeous and romantic. I would love to get married here.
• Nothing.

“This hotel as so beautiful that I actually considered having my wedding here and I am not even engaged.”

Oct 1, 2006 by Carol from Tacoma, WA
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[9]

• Nice decor.
• Housekeeping terrible, no toilet paper left 1 st day, soap etc. not left 2nd day. isolated.

“Very "cold hotel" coming for a meeting would be great, room was next to ice maker heard all night long, no place to take a walk, very impersonal would not stay again.”

Sep 6, 2006 by Bob from Grand Rapids, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was extremely helpful, concierge service by bell stand was as good as independent concierge at upscale city hotels and very friendly.
• Off highway location was more typical of lower priced motels but internal to the facility was very pleasant and spacious with good services.

“This hotel is nicely located for day tours in the area with easy access to interstate and local roadways. The staff was very friendly and helpful with local service, restaurant and tourist information. We did not try the on-site spa. Restaurant for breakfast was quite good - in line with resort Marriott's. Location was not exciting and the available on-site activities were not resort level. If your plan is day trips, this is an ideal hotel at a very good price.”

Sep 4, 2006 by Hs from Alexandria, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[3] • Location:[9]

• Nice big rooms with nice bathrooms.
• Seemed understaffed and staff not very helpful.

“I would recommend hotel- very nice but seemed understaffed. We did enjoy pool and hot tub too.”

Aug 30, 2006 by Steve from Plainfield, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location.
• Small restaurant.

“The Elizabeth Arden Spa was incredible. This is a perfect hotel for families, reunions, weddings, and business meetings. A perfect location--right next to the I95 exit so all sightseeing locations are easily available. Excellent staff.”

Aug 21, 2006 by Sandy from Buffalo, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Mattresses and pillows, cleanliness.
• View of parking lot.

“Wouldn't hesitate to stay again.”

Aug 17, 2006 by James from Groton, CT
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[10]

• Spacious room and comfortable bedding.
• Room not ready at 3PM, desk argued that check-in was 4pm. WRONG!

“After making us wait a couple hours beyond the contracted check-in time, they had the nerve to put us in a room that started out with overpowering air-freshener scent that only diminished during the night to the pungent odor of vomit. Carpets were wet, the odor lingered; they shampoo them again the second day, but the odor remained. Aside from the noisy lobby and the room odor, everything else was top notch and just what I'd expect from a Marriott. But this isn't the luxury hotel that some have claimed. It's a solid 4* hotel, but not opulent. I would stay here again, but I would be wary of wet carpeting and lingering odors.”

1 of 2 people found this review helpful.

Aug 9, 2006 by Tara from East Brunswick, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] •

• Nothing.
• When we arrived, they told us that they had no more rooms left.

“We called around 2 pm to inform the hotel that we would be checking in late. We arrived around midnight. They told me that they had no more rooms left. It was horribly irresponsible. They didn't bother to call me. They were completely rude.”

1 of 1 people found this review helpful.

Jul 27, 2006 by Brian from Bridgeport, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful overall location and hotel.
• No refrigerator.

“We had a great stay here. Surpassed our expectations. The hotel even upgraded us to a corner room despite being "discount travelers". The staff and hotel were great.”

0 of 1 people found this review helpful.