User Reviews for Marriott Mystic Hotel and Spa

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Aug 26, 2007 by Don from Mt Airy, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room was very comfortable, pool was nice, and staff was very friendly.
• Ordered room service and we received something different than we ordered. Correct order delivered.

“Room was very comfortable, pool was nice, and staff was very friendly. Shuttle option to the local casino was nice.”

Aug 22, 2007 by Christine from Haverhill, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• The spacious room with a sitting area and comfortable mattress and blankets.
• All food service closed at midnight with no alternatives close by.

“The stay was pleasant. The room was a good size with comfortable bedding. The additional seating area was very nice, so we could sit somewhere other than the bed or floor. My only complaint was the food service. We returned from our event around midnight hoping to have a light dinner or appetizers, but the kitchen had already closed. There are no other late-night dining options in the area. I'm sure there are many guests that come from New York and Boston, where dining after midnight is routine. I would stay here again, but would be sure to pack some snacks!”

Aug 17, 2007 by Nick from Marlboro, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It is very clean
• There should be ps2s in every single room

“The hotel was very nice”

Aug 15, 2007 by Heather from Alexandria, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and very clean.
• No refrigerator in the room.

“The hotel is beautiful and the room was very nice. We loved that there was a star-bucks coffee in the building. We were traveling with 2 young children (ages 2 and 4) and the hotel room was clean and spacious. The only negative is that there was no refrigerator in the room, which would have been helpful for sippy cups, juice and milk for the kids.”

Aug 2, 2007 by Mike from Stamford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location was very convenient for a quick trip to the Indian casinos.
• The hotel bar was extremely expensive.

“The Marriott mystic was a very comfortable and clean hotel with friendly staff and a convenient location.”

Jul 11, 2007 by Steve from Plantsville, CT
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very nice accommodations.
• Our room was not ready when we arrived. We had to wait for 15 minutes in the lobby.

“The hotel was great. The only unpleasant aspect of the visit was that we had to wait about 15 minutes for our room and we arrived well after the listed check-in time. Because of the delay, we were late for a dinner date. I would definitely stay here again though.”

Jul 9, 2007 by Daniella from Katonah, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The lobby is beautiful! Everything in the hotel is new and/or well maintained.
• I would love to see refrigerators standard in every room.

“You can expect friendly and helpful staff when staying at the Marriott Mystic Hotel and Spa. It is beautifully decorated and kept immaculate. Trust me. I'm an obsessive cleaner, and I felt right at home. The pool was lots of fun to come back to after visiting the Mystic Aquarium & Institute for Exploration. However, I felt the lighting to be a bit dim. I've stayed at this hotel at least three times in the last five years, and I'm sure I'll be back.”

Jun 29, 2007 by Carrie from Somerville, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful lobby.
• Pool area could be a little nicer for a 4 star hotel.

“The hotel is kept up well and has a full share of amenities. If it was a 3 star hotel, I'd give it rave reviews. When it comes to 4 stars though, I expect a little something extra, and I wasn't really seeing that (but for the expensive restaurant and spa attached).”

Jun 21, 2007 by Kris from Hancock, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was beautiful & clean. The location was easy access to area attractions.
• Nothing!

“I would recommend this hotel to anyone staying in the mystic ct area. The hotel was very clean & met all of our expectations. This hotel would accommodate a family or single traveler.”

Jun 12, 2007 by Karla from Middlebury, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel itself, including the room, was beautiful and the bed was amazingly comfortable.
• My only complaint is that the room and bathroom were small.

“Very beautiful upscale hotel with friendly staff. Great for a quiet getaway in a remote woodsy area with a friend or loved one. Rooms are small but cozy.”

Jun 7, 2007 by Laurie from Hudson, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Easy to get to, clean, good location.
• Good experience, no complaints.

“Might be a little high priced for the space in the room- while it is a really nice hotel.”

Jun 1, 2007 by Richie from Briarwood, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Quiet and quaint. With a tranquil view.
• Under staffed.

“I'd stay again. I do stay in 4 star hotels quite frequently I would say for the price I paid it was worth it.”

Jun 1, 2007 by Steve from Woodside, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Phenomenal service.
• A little off the beaten path.

“A true 4* experience. Do not miss Octagon restaurant.”

Apr 23, 2007 by Delia from New Haven, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful room. Convenient services. Friendly, helpful staff.
• Nothing negative.

“Hotel atmosphere was extremely attractive. Convenient to casinos, shopping, children's activities. Excellent restaurant and lounge. Highly recommend.”

Mar 24, 2007 by Brian from Marlborough, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Awesome food.
• Need to change sheets everyday without a request.

“Hotel was in a good location and has a great staff. Their restaurant was awesome and had great lobster bisque!”

Mar 14, 2007 by Susan from Stratford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms and the lobby were beautiful.
• Nothing.

“This was a great weekend escape. The hotel was nicely appointed and the food at the restaurant was excellent. Everything was clean and shiny. The spa looked beautiful, but I didn't have time to go to it.”

Mar 6, 2007 by Beth from Delmar, NY
Overall Rating: 7
Cleanliness:[3] • Staff:[9] • Location:[10]

• High quality, beautiful furnishings etc.
• The room was not clean.

“The hotel is a lovely place but our room was not clean. There was a hair clip on the floor, open bottles of water on the counter and soap residue in the soap dish. It gave us the creeps. The hotel apologized and gave my daughter and me a free breakfast.”

Mar 1, 2007 by Jim from Bloomfield, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed was super and the service was delightful.
• Nothing.

“Make it your first and only choice. You won't be disappointed :-).”

Feb 27, 2007 by Mike from Lynn, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[8]

• I didn't get to see the whole hotel, but I liked what I saw.
• Room could have been a little tidier.

“I didn't get to check out the pool and spa area, but I did like the quality of the food selection, the welcome ness of the main entrance area, and the whirlpool bathtub in my room. Overall experience was great but the price for 1 night my have not been 100% worth it.”

Feb 21, 2007 by Robert from Wilmington, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Elegant star bucks in lobby a plus.
• Nothing.

“Wonderful decor pleasant staff.”

Feb 15, 2007 by Monique from Deer Park, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• I liked the whirlpool tub in our room very comforting.
• The lay out is not convent to access all room need more elevators.

“Very convenient location to casino¿s & shopping. The room service was wonderful, & the staff make's every effort to accommodate any special request. The only issue I had was the hotel layout, if your room is not near the elevators you have to walk about 1/2 a mile to get to it. Over the entire decor was pleasant & the service terrific. I would return.”

Oct 4, 2006 by April from Levittown, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was emaculate, gorgeous and romantic. I would love to get married here.
• Nothing.

“This hotel as so beautiful that I actually considered having my wedding here and I am not even engaged.”

Oct 1, 2006 by Carol from Tacoma, WA
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[9]

• Nice decor.
• Housekeeping terrible, no toilet paper left 1 st day, soap etc. not left 2nd day. isolated.

“Very "cold hotel" coming for a meeting would be great, room was next to ice maker heard all night long, no place to take a walk, very impersonal would not stay again.”

Sep 6, 2006 by Bob from Grand Rapids, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was extremely helpful, concierge service by bell stand was as good as independent concierge at upscale city hotels and very friendly.
• Off highway location was more typical of lower priced motels but internal to the facility was very pleasant and spacious with good services.

“This hotel is nicely located for day tours in the area with easy access to interstate and local roadways. The staff was very friendly and helpful with local service, restaurant and tourist information. We did not try the on-site spa. Restaurant for breakfast was quite good - in line with resort Marriott's. Location was not exciting and the available on-site activities were not resort level. If your plan is day trips, this is an ideal hotel at a very good price.”

Sep 4, 2006 by Hs from Alexandria, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[3] • Location:[9]

• Nice big rooms with nice bathrooms.
• Seemed understaffed and staff not very helpful.

“I would recommend hotel- very nice but seemed understaffed. We did enjoy pool and hot tub too.”

Aug 30, 2006 by Steve from Plainfield, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location.
• Small restaurant.

“The Elizabeth Arden Spa was incredible. This is a perfect hotel for families, reunions, weddings, and business meetings. A perfect location--right next to the I95 exit so all sightseeing locations are easily available. Excellent staff.”

Aug 21, 2006 by Sandy from Buffalo, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Mattresses and pillows, cleanliness.
• View of parking lot.

“Wouldn't hesitate to stay again.”

Aug 17, 2006 by James from Groton, CT
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[10]

• Spacious room and comfortable bedding.
• Room not ready at 3PM, desk argued that check-in was 4pm. WRONG!

“After making us wait a couple hours beyond the contracted check-in time, they had the nerve to put us in a room that started out with overpowering air-freshener scent that only diminished during the night to the pungent odor of vomit. Carpets were wet, the odor lingered; they shampoo them again the second day, but the odor remained. Aside from the noisy lobby and the room odor, everything else was top notch and just what I'd expect from a Marriott. But this isn't the luxury hotel that some have claimed. It's a solid 4* hotel, but not opulent. I would stay here again, but I would be wary of wet carpeting and lingering odors.”

1 of 2 people found this review helpful.

Aug 9, 2006 by Tara from East Brunswick, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] •

• Nothing.
• When we arrived, they told us that they had no more rooms left.

“We called around 2 pm to inform the hotel that we would be checking in late. We arrived around midnight. They told me that they had no more rooms left. It was horribly irresponsible. They didn't bother to call me. They were completely rude.”

1 of 1 people found this review helpful.

Jul 27, 2006 by Brian from Bridgeport, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful overall location and hotel.
• No refrigerator.

“We had a great stay here. Surpassed our expectations. The hotel even upgraded us to a corner room despite being "discount travelers". The staff and hotel were great.”

0 of 1 people found this review helpful.

Jul 20, 2006 by Steve from Annapolis, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great location, well maintained and great services.
• No one paid any attention to us when we drove up.

“The only negative experience was the lack of bus boys when we arrived. Parked our own car and took our own luggage up. Not what we expected from a 4-5 star hotel. Everything else was great. The Arden Salon, the exercise/pool areas and the restaurant we all great. The staff was very helpful when needed. Plenty of parking and great location to everything we did.”

Jul 19, 2006 by Regen from Middletown, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The Mystic Marriott is a grand hotel, with an impressive lobby, polite staff, and has well-appointed rooms.
• Our room was missing shampoo. The bottled water was $4.00 per bottle.

“The hotel has an impressive lobby area. I was very pleased with the room, especially for the price. The bed was very comfortable, and the room was well-appointed generally speaking. However, it had an ugly view of a blacktop roof. If we were paying full price and were spending more time in the room, we would not have been pleased about this. We only stayed one night for a wedding and did not spend much time in the room. Overall, I felt that the price we paid (a little less than half the quoted price) was well worth it.”

Jun 29, 2006 by Carol from Belchertown, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly and made us feel "special".
• The housekeeper forgot to supply us with washcloths on the second day.

“A wonderful hotel to stay at. Friendly staff and great amenities including the buffet breakfast! Near to many activities. Would return again!”

Jun 8, 2006 by Elizabeth from New Britain, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Attentive staff, very easy check-in/out,
• n/a

“Very easy access to hotel off highway route 95 and although you are approx. 20 minutes from casino area, the hotel has (a nominal charge) a shuttle service to both casinos. Excellent health club and Spa. I would recommend increasing staffing level at the star bucks in the morning.”

Jun 2, 2006 by Shannon from Shelton, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautifully decorated, friendly staff, comfortable room.
• The view outside our room window was the rooftop.

“Very nice hotel, the service was great and the room was very comfortable. It was very family friendly.”

May 16, 2006 by Joanna from Providence, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Liked the room, amenities and friendly, competent staff.
• Charging $4 for bottled water in room is excessive.

“A truly nice hotel. The room was nicely decorated and very comfortable. The bathroom was very clean and nicely appointed. The pool, whirlpool and exercise facilities were terrific. The lobby is welcoming and attractive with lots of casual seating. The Starbucks kiosk, hotel bar and restaurant were all very convenient and service was very good. The breakfast buffet at $14 p/p was excellent. Fresh, fresh food and worth the money. I was very impressed with this hotel; would recommend it to others and would stay there again myself.”

May 11, 2006 by Brad from Fairfax, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Gym, big room and bed.
• No inexpensive grill near.

“Excellent hotel food, but a little pricey.”

May 3, 2006 by Caroline from Amesbury, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[8]

• Very clean, updated and professional staff.
• Concierge not on duty Saturdays.

“Hotel was nice, preferable for business travelers. Not a lot going open for leisure travelers on the weekend. Had a shuttle to Fox woods but at strange and limited times.”

Apr 25, 2006 by Brenda from Lebanon, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Bed and linens were WONDERFUL! Bartender in the bar was exceptional.
• Bar was small and immediately next to coffee area diminished the "mood" at the bar.

“Gorgeous hotel and room. Beautiful view of lake from rooms facing the lake (not mine).”

Apr 19, 2006 by Jennifer from Newark, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was very friendly.
• Not very family accommodating I have a small child that can only eat specific foods. It was always a huge problem to heat up her food.

“The hotel was great. However, this was the first time I traveled there with my infant daughter. I needed to heat her bottles and warm her foods and every time it was a huge hassle. The staff tried to be helpful but it was an odyssey every time since they had to ask permission every time to their superiors for them to do so. They should have microwaves and other family friendly equipment available.”

Apr 12, 2006 by Brandon from Medford, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Hotel was clean and comfortable.
• The room was average, no particular highlights.

“The hotel was perfectly adequate. The hotel and rooms were clean and well kept. However, there was nothing that made the location, the stay, or the room noteworthy. It did the job we expected, but nothing more.”

Dec 31, 2005 by John from Enfield, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Offered us a no charge upgrade to a really nice room.
• A little further from the casino we were attending than we thought.

“Great Staff. Beautiful Room. Clean and comfortable.”

1 of 1 people found this review helpful.

Sep 21, 2005 by Jude from Melrose, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the friendliness of the staff, the night crew too and their willingness to accommodate our requests. We had a wonderful time.

“My husband and I visited the Mystic Marriott Hotel and Spa for our first wedding anniversary in September, due in part to its close proximity to the wineries and Mystic Seaport. Every minute of our stay was enjoyable. The staff was wonderful and even offered us a free room upgrade upon arrival. We greatly appreciated the 24 hour health club access and late evening hours for the pool and Jacuzzi. We slept soundly both nights and were even allowed to check out late on Sunday. My thanks go out to the staff for making our first anniversary so relaxing and memorable.”

Aug 25, 2005 by Shachar from Riverdale, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They upgraded us when we got there
• Nothing

“Very nice and helpful staff”

Aug 23, 2005 by Kevin from Hudson, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was close to Mystic. The staff was friendly. The rooms were comfortable and the beds were out of this world.

“This is not only an excellent hotel if you are visiting nearby attractions, but also as a stand-alone destination. The spa and resort makes this an excellent getaway from a busy lifestyle and the rooms and beds were extremelly comfortable. I highly recommend this hotel based on my experience.”

Aug 16, 2005 by Stefanie from Enfield, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Friendly counter staff and concierge. Easy accessibility to the highways. Convenient to casinos.
• Poor wait staff in the hotel at breakfast.

“The facilities were lovely. The room size and amenities were excellent. The staff were friendly and helpful.”

Aug 5, 2005 by Benjamin from Ashland, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Pool area was nice, room & bath clean, Starbucks in lobby.
• Cleaner smell in room upon arrival.

“The hotel is convenient to Mystic sites. The lobby is inviting and bright. The hotel is clean. There are towels at the pool area. It is a relaxing hotel. Starbucks in lobby. Next time I would like to try spa and breakfast at restaurant.”

1 of 1 people found this review helpful.

Jul 22, 2005 by Jenny Q. from Piscataway, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Hotel and the Spa are good places to visit.

“Hotel is easy to find and the food in the restaurant is excellent.”

Jul 3, 2005 by Mike from Westlake Village, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very clean hotel

“One of the few (maybe the only) very nice hotels near the Coast Guard Academy in New London, CT. Everything else is budget quality or below. I will try to stay here each time I come to this area.”

1 of 1 people found this review helpful.

Jun 26, 2005 by Jean from Mahwah, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• very much worth the 4 star rating, close to Mystic 5 minute drive
• Indoor pool extremely smelled of chemicals

“Excellent in quality, very good buffet breakfast, kids eat free, close to Mystic and Rt 95, had nice room overlooking water.”

1 of 1 people found this review helpful.