User Reviews for Holiday Inn Springfield Downtown

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Mar 17, 2008 by Abby from Gahanna, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Free internet in business center.
• Room was cold; seemed to be in an unsafe area.

“I slept great after adjusting the temperature (it was really cold when we arrived). There was a lot of literature in the room and the lobby warning about thieves and such, which made the area seem unsafe.”

Mar 4, 2008 by Jim from Raceland, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• Indoor pool.
• Area of town.

“Nice place to stay. Very friendly and has lots to offer.”

Feb 22, 2008 by Christian from Roanoke, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Horrible Experience.
• Rude Staff, Poor Management and Run Down Hotel.

“This hotel is not a 3 star hotel by any means. I would of much rather of stayed at a motel 6. When issues were brought to the hotel management, we were asked to leave.”

Jan 24, 2008 by Kary from Valley Glen, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great location, quiet, clean, comfortable bed & pillows - has everything I needed.
• Nothing.

“I have stayed at this Holiday Inn on a prior visit. Really like everything about it. It has computer access for guests, an indoor pool, exercise room and in-room small refrigerator and a microwave oven as well as an iron & ironing board and a hair dryer. All my needs were met - would love to stay there on my next trip out.”

Dec 13, 2007 by Elka T. from Brattleboro, VT
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[4]

• The views and bed linen.
• The smell of smoking in the Holiday Inn.

“I loved the Marriott in Springfield.”

Oct 23, 2007 by Lora from Oak Ridge, NJ
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[7]

• I liked the bed sheets, and the coffee in the rooms.
• My breakfast was cold and it tasted terrible.

“The hotel was ok. I had two situations that came up. First, my breakfast from room service was terrible! Second, I had an issue with a bill that was slipped under my door. The explanation I was given the next day was not satisfactory for me.”

Oct 4, 2007 by Yvette from Stamford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The beds, linens and towels were all like brand new!
• Parking lot was chaotic.

“We are vendors at the big e, which is a 17 day event, so we were at the hotel for 18 nights. Our stay was the most pleasant stay we have had since we started our business 5 years ago. We travel all over the country and stay in all kinds of hotels. This one is top notch and I cannot think of one negative thing to say. The maids did a fantastic job on our room every single day.”

Sep 27, 2007 by Sharon from Center Lovell, ME
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[10]

• Room was clean, bed comfortable, no noise from other rooms.
• Breakfast buffet was terrible, management for breakfast was ineffective. No food, no juice. Awful.

“Although overall stay was very good, the breakfast buffet and staff were disappointing. Also the pool had no towels and when we asked for some the lady brought 4 for the whole pool area. The bed was very comfortable and the room was very clean, both the most important thing to me when I travel.”

Sep 21, 2007 by Eileen from Middleboro, MA
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[8]

• Breakfast was good and reasonably priced.

“The rooms were ok, not overly generous for space, but adequate. Mattresses were reasonably ok, but the curtains needed a good washing.”

Sep 19, 2007 by Jill from Metuchen, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Convenience.
• Breakfast bar had very little to offer.

“For the short period of time I was there, it was a good place to go. However, since it is so close to many attractions, I thought it would have more information available to people staying at the hotel and the snack shop/breakfast bar had very little to grab or eat quickly in the morning.”

Sep 17, 2007 by Linda from Stratford, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• Very convenient location, nice rooms.
• Beds were not of high quality, old and rather lumpy.

“I was not asked for credit card at check in, which was unusual. Ate dinner within hotel and put it on room tab (preprinted and only choice given to pay) and received phone call from restaurant with an irate man asking for payment.”

Sep 10, 2007 by Laura from Oneonta, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• Friendly staff, clean facilities.
• The curtains did not shut, making the room very light all night.

“Very pleased with staff in hotel and especially the restaurant. Made us feel welcome.”

Sep 10, 2007 by Tom from Independence, WV
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Friendly and helpful staff.
• Bathroom too small and inconvenient.

“Pretty good overall.”

Sep 8, 2007 by Stephen M. from Arlington, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Clean, newer looking rooms.
• Parking lot feels unsafe at night.

“Overall, a clean and friendly hotel at a good price. Location is convenient to the highway, however overall neighborhood is a bit run down.”

Sep 3, 2007 by Dave from East Greenbush, NY
Overall Rating: 3
Cleanliness:[5] • Staff:[8] • Location:[4]

• The location was close to six flags.
• Much of the advertised amenities were not true.

“We chose this hotel because it was close to six flags new England and it had an outdoor pool with a continental breakfast - it had neither of these! It had an indoor pool that was overcrowded, too hot, and not clean. Although, I am sure you rely on the hotels for the information I think you verify what they say - there were other inaccuracies about their advertisement from your site but these were the two big things that many our mini-vacation a let-down.”

Aug 18, 2007 by Bernie from Hudson Falls, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Nice place, convenient location, free internet!
• The food at the restaurant was mediocre.

“I was very pleased. The hotel is clean and the staff was friendly and they have free Wi-Fi. Its an older property, but its well kept and the room was comfortable. There are no stores or things to do within walking distance; the neighborhood is a parking garage and some offices with Hooters across the street. Its a great place for a business traveler or for families that are there for other attractions nearby.”

Aug 12, 2007 by Don from Billerica, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was friendly and professional.
• There was nothing about this hotel or stay that I did not like.

“My children and I were on a family vacation to six-flags. The location was perfect for our needs. The hotel staff was professional and helpful in all ways. My kids loved the pool and the room, as did I.”

Aug 2, 2007 by Lori from Enfield, CT
Overall Rating: 9
Cleanliness:[6] • Staff:[8] • Location:[8]

• The staff was very friendly and helpful.
• The lobby store had way too many people in it.

“Our over all stay was very good. The location was easy to find. The staff was very friendly.”

Jul 26, 2007 by Jennifer from Hudson, NH
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• The mattresses/beds were very comfortable.
• Not all rooms had refrigerator/microwave.

“The hotel was adequate. The pool was older and could have used a facelift, but my 7 year old and I had a great time in it just the same. The room was nicely decorated and suited its purpose. There was hair in the tub.”

Jul 12, 2007 by Vera from Dixie, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very convenient to downtown.
• Change room number on me, rooms was on different floor.

“Overall everything was excellent, but find out after I checked in that the room were not on the same floor. Had me on one floor and had my young kids on a different floor.”

Jun 14, 2007 by Rachel from Watertown, MA
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[5]

• Room was clean, if somewhat worn.
• Halls were untidy; restaurant ran out of food, odor in, lounge of stale beer.

“This unassuming hotel is in need of renovation. Their lunch-time meals consisted of pre-packaged foods for sale in the lobby. The halls and lounge were quite dirty, while the room was okay. I was shocked to find a dead bug on the floor. The bathroom in the room was in dire need of renovation - replacement of the toilet seat and shower curtain, etc. I would not recommend this hotel.”

Jun 12, 2007 by Kathleen from Woodstock, CT
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[3]

• Food.
• Air conditioning, old, noisy.

“The staff was great. The facility needs updating. Room very small. Need refrigerator. Air conditioner old and did not always work. The toilet was broke and I called repeatedly and no one ever fixed it. The housekeeping was great.”

Apr 4, 2007 by Ken from New Milford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very close to expressway.
• There were no drapes to keep out the morning sunshine.

“It was convenient. The first night we learned it was close to a major hospital. If you are a light sleeper the ambulances at night could keep you up at night.”

Dec 22, 2006 by Andy from East Ridge, TN
Overall Rating: 6
Cleanliness:[7] • Staff:[3] • Location:[5]

• Clean.
• Hotel staff did not get the room service order on time or correct. Made me late.

“Decent place, not very competent staff.”

Nov 17, 2006 by Rachel from Amsterdam, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• The room was very nice and the crib for my infant was set up nicely.
• The restaurant was very bad; it took us almost 2 hours to get me appetizer and our meals. The service was horrible, and the food wasn't very good.

“The hotel was great. The restaurant was a major disappointment.”

Oct 31, 2006 by Jeff from Napa, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Good location downtown.
• Parking lot a bit unsafe due to poor lighting and location downtown.

“Easy to get to, easy to find, nice clean rooms, but felt a bit unsafe due to the dark parking lot open to downtown elements.”

Oct 19, 2006 by Manny from East Hartford, CT
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• Good location.
• Slow elevators.

“Good for a weekend getaway”

Aug 26, 2006 by Emmanuel from East Hartford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] •

• My room had a nice view and internet friendly.
• Handle to window blind to room was broken and hard to close.

“Nice place to stay away from home. I give it a two star.”

Aug 13, 2006 by Andrea from Danielson, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Friendly staff.
• Staff in restaurant was not friendly.

“we went for breakfast at the restaurant on the 12 floor and order our meals, asked for 2 kids cups with lids was told they had none. Five minutes later two other family came in with kids and got kid cups. It did not make any sense why my kids who I had the youngest 2 years old and 6yrs old was not able to get those cups. And it was the same people taking the orders.”

Jul 18, 2006 by Anthony from Staten Island, NY
Overall Rating: 2
Cleanliness:[2] • Staff:[7] • Location:[4]

• None.
• Read the review.

“First day there, after we checked in, they told us they had no running water, due to some major plumbing issues. We had to use a port-o-potty outside in the back of the hotel! This is no lie. Floor we stayed on smelled of mold/mildew. Pool was disgustingly dirty. Most motels are in better repair than this hotel. Disappointed.”

Jul 17, 2006 by Sue from Wellfleet, MA
Overall Rating: 7
Cleanliness:[1] • Staff:[10] • Location:[10]

• They are very responsive to special requests.
• Dirty linens and dirty counters. Poor housekeeping.

“This is normally an outstanding hotel but this trip found very poor housekeeping issues. Complaints were made and hopefully management will/has ill addressed housekeeping issues. I would go back due to prior experience.”

Jul 13, 2006 by Sue from Bristol, RI
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Nice hotel, clean.
• Pool cloudy, run down, breakfast not included, soda in machine $1.75

“The area looked a little sketchy, it is near the bus station, it seemed fine however. The pool really was in bad shape, I did not want to swim. Room clean and had a business center.”

Jul 8, 2006 by Ken from Fayetteville, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[8]

• Easy on/off to highway.
• Shower rod was broken. Staff seemed indifferent.

“Full price - I would not have seen the value. Good location and OK for an overnight stay.”

May 11, 2006 by Patrick from Syracuse, NY
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[5]

• Staff is very helpful.
• Under construction.

“Full service Holiday Inn.”

Apr 22, 2006 by Tara from Milford, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Kids ate free and we had 7 total in our party!
• Slow service in restaurant and when towels were requested in the pool.

“We went with a large group mostly young children for a Six Flags New England trip. We were pleased to learn the kids ate free in the restaurant. The pool was nice though not what was pictured on their website. Kids had a blast and that's all this trip was about for us.”

Apr 19, 2006 by Jackie from Pipersville, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The room was clean and inviting and the staff very helpful.
• I am an outside speed walker and the neighborhood was not the nicest, but the hotel did have a treadmill as an option.

“On my second stay at the Springfield Holiday Inn, I was again pleased at the cleanliness and inviting quality of the room. The staff, from the reception desk, bakery, etc. was very friendly and accommodating. I will definitely stay there again as my daughter is in a nearby college and we visit periodically.”

Apr 14, 2006 by Jon from Coloma, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[5]

• The staff was plentiful and willing to help with directions around town.
• I didn't feel safe to walk outside it surroundings even though it was downtown.

“The staff was very helpful and friendly. The room was spacious and bed was comfortable. The pool and workout facilities were very nice. Location was good in terms of highway travel but if you did not have a car you would be stuck and you wouldn't feel safe to walk around the area.”

Apr 5, 2006 by Beth from West Rutland, VT
Overall Rating: 6
Cleanliness:[4] • Staff:[9] • Location:[8]

• Extremely friendly and accommodating .
• Booked us in room already occupied. Cobwebs all over the ceiling of room.

“This hotel had wonderful staff at the front desk as far as courtesy and friendliness go. However, they gave us keys and sent us to a room, which was already occupied, and the guest was in the room and napping. Not a nice thing to have happen. We then had to hang around in the hallway waiting for another room to be found and for keys to the second room. Bad start. The room we were given had no wastebaskets and we had specifically called and asked for a smoking room, which we got, but not a single ashtray. In addition, the curtains were very sheer with no drapes to pull over them. Nice if you are an early riser, but very annoying for me to have the sun streaming in at 6 a.m. when I wanted to sleep. Lying in bed, I looked up at the fancy woodwork on the ceiling, only to note that it was covered with what had to be several months¿ worth of cobwebs. I would have second thoughts about booking this hotel again.”

Mar 2, 2006 by Rj from Staunton, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice rooms, free parking, free internet.
• N/A

“Well kept, well run mid-level property.”

Feb 24, 2006 by Jo-Anne from Leominster, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• N/A
• The restaurant was dirty. We were given plastic utensils.

“The hotel was in a great location, right off the highway. The front staff was very friendly. The restaurant was dirty. The food was cold on the breakfast buffet.”

Feb 8, 2006 by Sue from Wellfleet, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy access to freeways. Very friendly staff. Safe, brightly lit parking lot.
• There was nothing we did not like.

“Very clean. Very safe with well lit surface parking lot. Staff is very responsive to needs. Provides daily papers.”

Jan 9, 2006 by Sharon from Woburn, MA
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[7]

• Friendly and knowledgeable staff; nice decor, clean except pool.
• Pool was dirty.

“I had send both of my kids 18 and 21 there for a quick overnight stay since they had an early meeting at a college. They were very happy except the restaurant was expensive according to them and the pool was dirty. ”

Nov 28, 2005 by Rob from West Des Moines, IA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[6]

• It was nice to have a bakery and convenience shop in the lobby.
• The staff at the front desk was not the friendliest or most attentive.

“It is a nice hotel and provided a nice gateway.”

Oct 24, 2005 by Lynette from Marlboro, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Customer relations offered good support with maps, directions.
• The breakfast was too pricey and not good.

“Holiday Inn Springfield is a comfortable place to stay, but there was nothing unique to make it memorable. Continental breakfast or a better priced breakfast would have made it more enjoyable.”

Oct 18, 2005 by Kenneth from Oak Lawn, IL
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[9]

• The location, directly off the freeway and close to downtown. Excellent restaurant with great view. Business center.
• Soda machines not working or empty; Ice machine broken.

“This Holiday Inn dates from the late 1960's. Some hallway carpets were worn and dingy. In the bathroom, the heat lamp switch was missing, the lamp itself was not working and the fluorescent light was flickering. These matters were corrected promptly. Maid service was responsive and well done. Free parking is a real plus in a downtown hotel. The restaurant, on the top floor, has an excellent view of the city. Food was very good and the service was prompt and attentive. The hotel is good.”

Oct 2, 2005 by Paula from Tiverton, RI
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[6]

• The room was very nice and atmosphere in the lounge was very friendly.
• The view was not very nice.

“The room was very nice and the beds were incredibly comfortable. We enjoyed the large pool and the friendly atmosphere of the lounge staff and patrons. The locations is very convenient to highway access, but the location does not make for a very good view of much of anything.”

Sep 8, 2005 by Jeff from Newton Centre, MA
Overall Rating: 8
Cleanliness:[4] • Staff:[6] • Location:[8]

• Room was nice and pretty close to my destination of Springfield Marriott
• Room had not been cleaned when I checked in

“Nicely proportioned room. Television, shower worked well. Bed was comfortable. Only complaint is that I checked into a room had not been fully cleaned.”

Aug 31, 2005 by Mark from Ajax, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[7]

“Hotel just didn't feel very clean. Barely acceptable for staying in, and definately below our expectations, both for this star rating level, and for a Holiday Inn”

Aug 23, 2005 by Charles from Somerville, MA
Overall Rating: 2
Cleanliness:[10] • Staff:[10] • Location:[10]

• toilet was cranky, no waste baskets in bathroom, nor in room, tv had no sound, fuxzzy picture

“room service got order wrong, wait for breakfast delivery was over 1/2 hour, toilet nearly non-functional, tv not working, no wate baskets in room, nor in bathroom, room #711”

Aug 22, 2005 by Darlene from Aurora, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• It has free hi speed internet, and a bar in Hotel.
• Was told not to walk around the area to any near by places to eat at night by myselt.

“It is a standard Holiday Inn.”