User Reviews for Sheraton Springfield Monarch Place Hotel

Research User Reviews for Sheraton Springfield Monarch Place Hotel (21-40 of 80)

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May 21, 2008 by Stacey from Monroe, CT
Overall Rating: 4
Cleanliness:[4] • Staff:[10] • Location:[4]

• Price.
• Dirty.

“I stayed in the Marriott across the street from the Sheraton last trip and thought the Marriott was much better in every way. I was disappointed with the Sheraton and would definitely stay in the Marriott the next trip.”

Apr 17, 2008 by Kim from Willsboro, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Clean & friendly.
• Lobby music.

“The hotel was clean and safe.”

Apr 15, 2008 by Km from Allston, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Convenient to the highway and Downtown.

“It was awesome. Nice gym. The room was sparsely decorated. Nice shower and comfortable bed. Good for business travelers.”

Mar 6, 2008 by Andy from Salem, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Nice Fitness & Spa Facilities.
• Have to pay for internet.

“Very nice hotel.”

Feb 27, 2008 by April from Harrison, ME
Overall Rating: 7
Cleanliness:[8] • Staff:[9] •

• The design of the public space.
• The rooms were bland, no real convenience.

“The hotel was nice, I did not like that they charge you per day of parking without stating it anywhere.”

Feb 9, 2008 by Ellen from Edwardsville, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The beds were so comfortable I slept like a baby.
• Charged for Wi-Fi.

“This hotel is great for a business traveler, The rooms are spacious with great work space - the staff is excellent and the food was better than average. I will stay here again when in Mass.”

Jan 25, 2008 by Luther from Brookhaven, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Parking was convenient and not too expensive.
• No morning paper.

“The hotel was very clean and comfortable. The staff were helpful and the parking was convenient. The downtown stores were not open in the evening hours during the weekend. Would recommend this hotel.”

Dec 11, 2007 by Elliott from Arlington, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean & comfortable.
• Nothing.

“Awesome!”

Dec 5, 2007 by David from Ayer, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location, the hotel was quiet.
• In the room & hallways furniture and carpets appeared worn and old.

“It was a three star hotel experience”

Nov 28, 2007 by Bruce from Jericho, VT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• In house exercise facility and underground parking.
• The toilet flushing mechanism needs replacing; the heating system blower was loud and the air temp was inconsistent.

“The open atrium on the inside helped keep the hallway noise down (there wasn't any that night, and you had a large population of parents and kids staying there for their cheerleading competition).”

Nov 7, 2007 by Brian from Boston, MA
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[7]

• Service and lobby.
• Dirty linens.

“Quality establishment recommended for positive customer service.”

Oct 23, 2007 by Jim from Webster, NY
Overall Rating: 8
Cleanliness:[7] • Location:[10]

• Near to highway.
• Restaurant breakfast was awful.

“Decided to have the breakfast buffet. All the contents were cold, cold eggs, cold bacon, cold pancakes. I mentioned to chef / staff that it was cold and he just shrugged. I've stayed at other Sheraton hotels and have had a much better experience in the restaurant.”

Oct 10, 2007 by Shawn from Esperance, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[10]

• The open triangle style layout of the hotel was attractive.
• The rooms were a bit shabby.

“The desk clerks gave us the wrong opening time for an amusement park we came to visit. The TV stand in the room had broken doors, the walls have buckling sheetrock, the carpet was wet by the window, and the maid service didn't give us any washcloths on our second day there. Room service stops at around 10 p.m. (11 p.m.?) But the beds and pillows are very comfortable, the hotel breakfast buffet was $12.95 each including drinks, and it was pretty good. The hotel bar was decent and the food was better than expected. We would stay here again.”

Oct 9, 2007 by Cj from Cincinnati, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very complete exercise facility.
• Elevators show hard use/abuse.

“It fit our needs well.”

Oct 4, 2007 by Theresa from Old Orchard Beach, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very nice, bed great.
• Nothing every thing was great.

“The room we stay in was very clean, a lot of space. It was near every thing we wanted to see.”

Sep 18, 2007 by John from Greenwich, CT
Overall Rating: 3
Cleanliness:[4] • Staff:[7] • Location:[10]

• The lobby and public areas were very attractive.
• The bathroom was skuzzy and the room furniture worn.

“We had stayed here before and we had a beautiful clean room. This time we were told there were no smoking rooms available even though it was a Friday night and they were not busy. Told that only a handicapped accessible room was available in non-smoking. We took it and the stuffing was coming out of the chair, paint peeling off furniture, and the bathroom was so skuzzy we didn't even take a shower.”

Sep 18, 2007 by Dianna from Searsport, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I thought all the staff was extremely pleasant and helpful.
• The parking was confusing. I didn't mind paying for parking but we parked in the wrong garage and got a parking ticket.

“The Sheraton was great. The location was great, staff was friendly and the room was very nice, comfortable and clean. We ate at the MVP Sports Pub which was very good and we had the Breakfast Buffet the next morning at the Grille and that was very good as well. We enjoyed our stay and would recommend it to anyone.”

Sep 13, 2007 by Savvygirl from Sharon, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The beds were so comfortable, very friendly staff.

“Overall, this was a great hotel. It met my expectations and would stay again. Everyone was very friendly and helpful. I had a 3 yr old and she loved the indoor pool. The hotel was very clean and quiet. One thing I didn't know upon arrival is that you had to pay for parking in the hotel garage.”

Sep 7, 2007 by Laura A. from Newcastle, ME
Overall Rating: 9
Cleanliness:[7] • Staff:[7] • Location:[8]

• Great sports facility-racquetball courts, pool, cold and hot tubs, steam room, dry cedar room and more.
• Rooms are aged but the beds are very comfortable with lots of pillows.

“I will stay here again when we return to Six Flags next year. I would also recommend the pizza at JT's sports pub across the street from the hotel.”

Aug 28, 2007 by Jen from Norton, MA
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[6]

• Nice facilities, bright, friendly staff.
• Carpeting was very old and ratty.

“The hotel itself was nice, but in a definite state of decay. All of the carpeting was old, ratty, and even bubbling up in places. The wallpaper in our bathroom was peeling from the wall and it was clear that the hotel was very due for an overhaul.”

Aug 21, 2007 by Joe from Centreville, MD
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• A bit classy. Convenient, friendly.
• Not all rooms were consistently upgraded.

“The room I stayed in on the 9th floor was very nicely decorated with nice wallpaper, fixtures, furniture, etc. The 2nd room on the 8th floor looked like a Holiday Inn. 2 totally different room qualities for the same room. I would love to stay again in my room on the 9th floor. However, if I had to stay at my room on the 8th floor, I would look into a different hotel.”

Aug 15, 2007 by Carlotta from Syracuse, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Loved the bathroom and the beds were wonderful.
• I liked everything.

“This hotel is very convenient to the highway. We had a nice view of the river and the bridge. Wonderful view. The hotel lobby was cute and the hallways were nice. There were a lot of amenities with the health club, etc. Staff was helpful.”

Jun 4, 2007 by from Bridgewater, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• The bed was comfortable.
• We had to pay for parking which was a surprise.

“This hotel looked a bit dated. The breakfast was a bit expensive for what it was. The room was ok, but a bit dark. All in all it was expensive for what we paid. We were charged for parking, although we specifically asked and were told it was free.”

Jun 2, 2007 by Marek from Elmwood Park, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Sport facilities.
• Parking should be cheaper.

“The hotel is well located, the staff is nice and helpful and the price was satisfying.”

May 30, 2007 by James from N Attleboro, MA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[6]

• It was available.
• Noisy, restaurant was understaffed, food was not great.

“Any port in a storm.”

May 24, 2007 by James from Black River, NY
Overall Rating: 1
Cleanliness:[4] • Staff:[7] • Location:[5]

• Why don't you tell me what I liked about the hotel.
• Rooms run down, charging for parking & Internet.

“The money I paid for one night plus $9.95 a day for parking & $9.95 a day for Internet use I could get two nights at the Hilton home wood suites. This also comes with free breakfast, free Internet, and free parking.”

Apr 19, 2007 by Belinda from Turner, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The room was beautiful with a comfortable bed. It had an amazing view of the river.
• Traffic noise all night long! To be expected I guess in a city!

“Proximity to the workshop that I attended was perfect. The people were friendly and helpful. We enjoyed the map lounge and the steakhouse where the food was delicious! That was a pleasant surprise! We definitely had the impression that the 'locals' enjoyed the restaurants on the premises, as well!”

Jan 30, 2007 by Sheila from Colchester, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, comfortable, great service.
• I can't think of anything negative.

“We have stayed at this hotel two years in a row. We have enjoyed the kind, caring staff, the pool is fabulous, the rooms are clean and very comfortable (the beds are superb).”

Nov 6, 2006 by William from Corona, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[5]

• It was very nice, clean and the location was great.
• No ride to the near-by airport?

“As hotels go this was a very nice place. The area was not that bad. They were underground parking and if one didn't want to walk around outside you were under able to function well.”

Nov 1, 2006 by Colleen from Westport Island, ME
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The weight of the blankets.
• The tile in the bathroom was lifting.

“It was very comfortable. The staff was very accommodating to any request I had.”

Sep 21, 2006 by Elaine from Fresh Meadows, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• The gym was very well equipped.
• The Sunday brunch was described as "bountiful" but was anything but

“Staff was friendly. Rooms were decent. Gym was impressive (well equipped and not crowded). Hotel could use a renovation considering what they charge for Springfield, Mass. The Sunday brunch was described as "bountiful" but was extremely limited. Not enough restaurants nearby. Charged $10/day for parking. ”

Sep 19, 2006 by Richard from Fulton, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Helpful staff, Nice Spa.
• Restaurant too expensive.

“This was a great experience at a price I could afford. The hotel staff treated us like we paid full price, even though we got a deal. The hotel was so nice, it is worth taking a vacation just to experience the first class service.”

Sep 12, 2006 by Elaine from Berwick, ME
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Spectacular view of the Memorial Bridge over the Connecticut River.
• I wanted a non smoking room and I could smell smoke from the previous customer when I entered the room.

“This hotel was very convenient to get to Six Flags and also the Holyoke Mall (the largest mall in New England). The neighborhood is rundown and I wouldn't recommend walking around too much. But there is no need to leave the hotel. The pool and the whirlpools were very nice and there was a health club with tvs for anyone who wished to workout, complete with locker rooms with showers and private spa rooms. I enjoyed the deck just outside the door of the pool area overlooking the beautiful tower next door with the illuminated clock. (Very beautiful to look at in the evening.)”

Sep 4, 2006 by Mary from Haworth, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Staff was really friendly.
• Restaurants weren't very good.

“The staff was very friendly.”

Sep 3, 2006 by Debbie from Crestview, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Very spacious room with many extras.
• The parking garage didn't have enough spaces for hotel guests.

“My room was nice, spacious, and clean. I really liked the "can-do" attitude of the staff. Although the downtown location was convenient to all surrounding areas, parking was a problem.”

Aug 31, 2006 by Francine from Canton, ME
Overall Rating: 8
Cleanliness:[4] • Staff:[10] • Location:[10]

• Nice hotel , close to six flags.
• My son wanted to watch a pay per view movie wasn't working, my husband was upset ESPN was working on 1st day not on the 2nd day.

“I was surprised to see yellow spot on the white towels this time. I was there in July and it was a lot better at that time.”

Aug 29, 2006 by Eric from Braintree, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Free wireless connection, free wired connection, beautiful, convenient.
• Room service did not answer a call.

“I highly recommend for business or pleasure. There's free wireless Internet service and free parking across the street during weekends and week nights.”

Aug 24, 2006 by Harry from Lansdale, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Excellent Staff.
• No Free Wireless Access.

“The Rooms were Clean & Well appointed & the staff was friendly and helpful. I would highly recommend this hotel.”

Aug 23, 2006 by Lynn from Lititz, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Updated accommodations since our last stay and cleaner.
• Not safe to walk around after 6:00 PM.

“Great accommodations but the area is not safe after 6:00 PM according to a local merchant. We were looking for a particular store and he said it was just three blocks away but we'd better make it quick. The store's wine selection was behind bullet proof glass and there were several homeless people in the nearby alley. Our stay at the hotel itself though felt safe enough.”

Aug 23, 2006 by Colleen from Schenectady, NY
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[10]

• Easy to find your way around inside the hotel.
• Bathroom could have been cleaner, missing pillow cases.

“Nice hotel, would stay again.”

Aug 20, 2006 by Becka from Brewer, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• It was great to be able to check in at midnight to a wonderful room.
• There were only 2 rooms left and I was worried we wouldn't be given one.

“The hotel was beautiful. The room was big with a nice king size bed and very nice bedding. I loved the Jacuzzi tub!”

Aug 16, 2006 by Tamala from Hanscom Afb, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• The beds were oh so comfortable.
• One of the hot tubs was bubbling cold water.

“The beds were so comfortable. You will love them. If you order room service and they are 30 minutes or later, your food is free supposedly. They changed the ticket order time on by 13 minutes so that they would not have to give the meal away cheap skates. I suggest that Sheraton remove "30 minutes or complimentary" from the in-room service menu. Otherwise, the stay was great!”

Aug 10, 2006 by Ed from Darien, CT
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[5]

• Pool and Health club.
• Lobby's bathroom was not nice. Pay for parking. Pay for WIFI.

“This is a typical nice Sheraton hotel. A few little things were rundown (Lobby's bathroom, Business center's computers are old).”

Feb 22, 2006 by Christine from Branford, CT
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[9]

• Breakfast was nice.
• Hockey players were up until 3 am above us even after a warning, not great when you have two babies that need sleep!

“The staff were nice, but because of all the kids and teams there, it was like a giant party. Not optimal when you need sleep. Did not sleep all night.”

Nov 7, 2005 by Tammy from Swanzey, NH
Overall Rating: 0
Cleanliness:[7] • Staff:[8] • Location:[6]

• Quite, responsive to needs. Nice beds.
• Safety of garage, old rooms, need updating.

“Overall this is a good hotel. But being alone as a woman traveler, I did not like the dark, not well light garage, though the parking was free. Rooms are in need of updating along with internet setups. It takes 2 elevators to get to the garage instead of one. That is inconvenient. I prefer the Marriot right across the street as a woman traveler alone. Feel more safe.”

Oct 12, 2005 by Keshav from Chestnut Ridge, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean rooms and helpful staff. all rooms were on the same floor.
• Coffee machine did not work but it was replaced on spot.

“It is located in the heart of business district so it is convenient. rooms are clean and decor is pleasing. hotel staff was very helpful and we enjoyed our stay.”

Aug 27, 2005 by Chris from Rochester, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful rooms and centrally located
• View of the hotel room

“This hotel is centally located within walking distance to many restaurants and bars. Rooms were very clean and well kept. Great pool/sauna and workout facility that is also used by local residents. I would definitely return again!”

Aug 24, 2005 by Jeff from Lisbon Falls, ME
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[7]

• Quiet room, valet parking
• You had to pay for wireless!

“We enjoyed our stay at the Sheraton. Rooms were roomy and the Hotel was quiet.”

Aug 17, 2005 by Timathie from Bangor, ME
Overall Rating: 3
Cleanliness:[2] • Staff:[3] • Location:[10]

“Nicely layed out facility. Well appointed rooms at a fair price. Totally unacceptable state of cleanliness in bathroom.”

Aug 16, 2005 by Keith from Stanwood, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Best 3 star I have ever stayed at. should have been rated 4*.

“A first class hotel all the way. it had a Grand ballroom, sports bar, restaurant, friendly staff, largest fitness center I've ever seen at a hotel, there was a skywalk leading over the street to a small shopping mall. Everything was top notch, they even placed us in the executive level on the 10 floor.”