User Reviews for Marriott Springfield

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Jun 9, 2008 by Sharon from Deerfield, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The beds were so comfortable!
• Difficult to find and pay parking.

“The hotel tried to nickel and dime you to death with amenities. If you did not need the extras, the hotel was great (except for the paid parking). The rooms were clean and spacious and the beds delightful.”

Jun 4, 2008 by Julio from East Hartford, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Great room with an excellent view of the river and bridge.
• Little front entrance street space.

“I would return to this hotel any time.”

May 28, 2008 by Denise from Scotia, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very fast check-in, clean & attractive rooms.
• Room service made several mistakes which caused one of us to wait two hours for the meal.

“Excellent value. Friendly and professional staff. Comfortable beds, clean room. Children were well tolerated. Would recommend.”

May 15, 2008 by Suzanne from Middleboro, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location is great.
• Parking fees $13.00.

“I got a great room, very clean, modern and nice view of the city.”

Apr 28, 2008 by Jennie from Yorktown Heights, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Location very convenient to point of interest.
• Break fast was to be complimentary ended up paying over 110 dollars 1 day of breakfast for 6.

“We had a view of the bridge. My 10 year old left them a letter telling them how she really enjoyed her overnight stay. However she was asleep when our toilet backed up and towels had to be placed through out our floor as rugs were soak and wet. Front desk didn't make mention of our night as this happened during the night when my 14 year old got up to use the bathroom. it interrupted our sleep.”

Apr 26, 2008 by Steve from Mansfield, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[6]

• A lot of comfort!
• Parking.

“This hotel was clean, roomy, comfortable and very accommodating. Would definitely recommend.”

Apr 4, 2008 by Peter from Newington, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Close to city activities.
• Smoking rooms not available.

“Could have had the option of a room where smoking is permitted. At the minimum, a smoking area for smokers. The Sheraton is right next to this hotel, would have preferred staying there. Overall very satisfied!”

Mar 18, 2008 by Meghan from Shrewsbury, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• The hotel staff was responsive, and the food great.
• Due to a conference going on there were extremely loud kids on our floor, but that is circumstantial.

“The Marriott in Springfield is located a short walk from almost anywhere you might need to go. The in house restaurants (Champions and Currents) were perfect and a nice change from the norm.”

Mar 18, 2008 by Art M. from Methuen, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient, clean, comfortable bed, nice sports bar.
• Bathroom too small, in-room movies ridiculously priced @ 13.99.

“Overall, enjoyed our stay immensely. The room was nice and the bed was very comfortable. The location was great also, as we walked most everywhere. Bathroom was too small though, barely fits one. And the in-room movies are way too expensive @ $13.99. Wouldn't even pay 7.99. Friendly staff, nice business center to print directions if needed. Great sports bar attached.”

Mar 3, 2008 by Elizabeth from Worcester, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Decor, that was in Springfield?! Wow!
• Parking Fee.

“Glitzier than I imagined, very chic. Easy to use. Wish vending machines had food on each floor.”

Feb 28, 2008 by Jobe from Dandridge, TN
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[6]

• Exercise room.
• The communication of the employees, and the fact that my packages were hidden from me.

“This is a nice hotel but the overall attitude of the staff in regards to incoming packages was one of "he can have the packages when we are ready to give them to him. "This was over 24 hours after they were actually delivered and caused me to miss very important meetings with my clients. Seeing as how I was their client I would have expected at least an apology, but there was a general sense that it was my fault for shipping items there and following the exact instructions that they gave me over the phone.”

Feb 24, 2008 by Sam from Nineveh, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean.
• Had to pay for parking.

“I had a real problem with having to pay for parking. Should be included in the high price paid for a room.”

Feb 22, 2008 by Bob from Barrington, RI
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location and the price we got it for.
• The pool deck had food crums on it for two days.

“This was nice a hotel in a very convenient location for the sites that we wanted to see. The room was well furnished and the bedding was wonderful. The staff was friendly and helpful. The exercise room had brand new equipment and well maintained. Our only complaint was that someone had been eating in the pool area and there were crums on the pool deck. The crums were still there on the second day of our visit.”

Feb 21, 2008 by Cynthia from East Stroudsburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful lobby, friendly staff, nice room.
• Having to park underground because of height limit on vehicles in garage.

“Very nice, conveniently located hotel.”

Feb 8, 2008 by Patricia from Bethel, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Let us stay 2 hours past checkout to use the pool, etc., because we had a 2 p.m. meeting in the city later that day--very nice!
• We were disappointed in the whirlpool. It did not bubble up like usual.

“Very clean, attractive place. The beds were only full size--should have been either one king or two queens. Other than that the hotel was lovely.”

Feb 1, 2008 by Kenneth from Wellesley, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• A great pool & brand new exercise room.
• The in room movies were very high priced.

“I give it 4 stars. It was quite & very comfortable with new beds & TVS & a great view of the city & river & trains.”

Jan 29, 2008 by Jay from Buzzards Bay, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room service and staff service.
• Not enough king size beds.

“The place was great; I stay there all the time.”

Jan 29, 2008 by Anne from Waltham, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• The rooms were beautiful and clean.
• The pool and health club were closed for renovations. We did use the Sheraton's pool across the street.

“The rooms were very spacious and clean. However, the health club and pool were closed for renovations, which no one told us about till we went to the pool to use it. We went to the front desk and they said we could use the Sheraton's health club and pool if we showed them our Marriott key card and brought our Marriott towels with us. The Sheraton's facilities were nice, but I wish someone had told us about the pool closure before we went to use it.”

Jan 23, 2008 by Ernesto from Springfield, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[6]

• Spacious, classy, one of only two hotels on that level in the city I stayed at.
• Last time I stayed I got a slightly better room with a high definition flat screen TV.

“Everything you would expect from the hotel was there.”

Jan 15, 2008 by Zaman from Amhrest, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the convenience from check in to check out also the geographic location close to Bars as well as restaurants.
• No complimentary breakfast but even without it I enjoyed my stay.

“I completely enjoyed my stay. The hospitality and service was bar none the food was excellent and the price was amazing I will definitely stay here again in the future.”

Dec 21, 2007 by Darlene from Granby, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Easy access from highways 91 & 391. Turnpike nearby. Endless dining options close by.
• Sheraton directly across the St. Had festival of trees for $5 admission, Marriott offered nothing for holiday travelers.

“Check in and out was a breeze. The hotel and rooms have declined somewhat over the years Ive stayed here. If I were to complain about anything it would be that not much goes on in the hotel. I would also love it if overnight parking was included in price. For the money it was/is a great value and hotel!”

Dec 14, 2007 by Ira from Brookfield, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very friendly and prompt staff.
• Getting in and out of the parking garage requires high level of driving and Navigating skill.

“Bright airy nice view of Connecticut river and Downtown Springfield. At the mall, restaurants in hotel and close by. Near train and bus station.”

Dec 14, 2007 by Elka from Brattleboro, VT
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• The bed linen and view.
• Very small bathroom.

“Nice and cozy.”

Dec 13, 2007 by Jim from Trumbull, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Attractive clean room.
• Parking fee was extra charge.

“Nice room attractively decorated and clean.”

Dec 4, 2007 by Jay from Buzzards Bay, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Elegance.
• Billing procedure credit card, etc.

“It is the perfect hotel.”

Nov 29, 2007 by Josh from New York, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Modern, easy access to parking garage, friendly staff.
• First room smelled like smoke even though it was non-smoking. The hotel nickel-and-dimes you for everything.

“The Marriott Springfield is a nice, clean, professional hotel. Nothing stood out as exceptional, but a few issues left a bad taste in my mouth. Our non-smoking room had a distinct odor of cigarette smoke. We called the front desk and were promptly given a new room. Second, the hotel nickel-and-dimes for everything. I realize that many hotels do this, but I still expect better from a hotel like Marriott. Parking for hotel guests was $11, soft drinks from the machine were $2.00 each, and movies in my room were $10. Overall, not bad, but certainly nothing exceptional.”

Nov 27, 2007 by Ghislain from Laval, QC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Super clean and nice room. Very good staff. Pool and Jacuzzi are great.
• Parking is expensive (14$ a night). Internet is expensive (10$ a day) but secure.

“I hear that was the best hotel in Springfield and that's true. The rooms are very nice and clean. Plenty of room to put our clothes and stuff. Staff very friendly and both restaurants are good (specially the "Currents" with Ray at the bar). I'd really appreciated the apple and the bottle of water each morning, with the smile at the same time. On the other hand, downtown is desert. There's nothing to do after 6pm. Appear not to be safe to walk alone. I highly recommend this hotel.”

Nov 18, 2007 by Jc from Gainesville, FL
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[4]

• Nice room.
• HDTV without had service stretches picture on television. Very annoying! Old style TV would be better.

“Nice if you're looking for a Downtown hotel. Of course that means you will pay for parking and internet.”

Oct 21, 2007 by Michelle from Winthrop, MA
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[2]

• It was close to six flags, but still not worth it.
• Small bathroom cost of parking + internet, yucky location, dirty pool, broken Jacuzzi, bad pillows, and gymnastics conference with no one watching kids.

“Business travelers maybe Families, unless you have to dont stay!”

Oct 9, 2007 by Jennifer from Buffalo, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[4]

• Room presentation was awesome.
• Hard to find.

“The hotel was difficult to find. The carport area was lined with cars, causing a backup onto the street. The room felt a bit damp. Aside from that, I found the service, appearance, restaurant selection, parking, and view to be absolutely wonderful. I was a bit surprised that there was no WIFI access and that there was a charge for an internet connection. I will definitely stay at this hotel again and I give it a rating of 9 out of 10.”

Oct 2, 2007 by Jackie from Hudson Falls, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[10]

• Beautiful inside and gorgeous view!
• Staff was not helpful about transportation, attractions, and our room was not cleaned for day 2.

“We have stayed here before and have always been unexpected traveler. Never asking for anything and accepting what your get. However, this is a 3 star hotel and I expect service. Our first night was great, great room, view and amenities. We had to recheck in for our 2nd night and got no service, no clean towels, no beds turned down. I called for clean towels 2 times 3 hours apart before I got clean towels. I made my own bed, just like home. When asking about local attractions and transportation we were suggested to look in a phone book and call a cab. Classy. I think next year we will stay at the Sheraton across the street, at least they offered a complimentary shuttle to the mall.”

Oct 2, 2007 by Tony from Ayer, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[3] • Location:[9]

• Location.
• Woman at check in was terse and snapped at me when I asked for a late check out.

“This is a very nice, comfortable hotel that is centrally located in the heart of Springfield. I wish the hotel bar was opening latter for post meeting get together. Front desk staff should be friendlier for an upscale hotel.”

Sep 25, 2007 by Jacqueline R. from North Providence, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[4] • Location:[10]

• It was a very clean and neat hotel.
• The person at the desk who waited on us upon arrival.

“The hotel was great and easy to find. Everything was great except the person at the desk was rude.”

Sep 18, 2007 by Briana from Schenectady, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Very clean and comfortable.
• They put us on a floor with a college basketball team so it was very noisy and I am a Marriott elite customer.

“Nice hotel and would stay there again. Elevators a little slow but atmosphere in bar areas were great. Would have gotten a suite since we had a child with us but they were supposedly booked.”

Sep 6, 2007 by Brian from Dix Hills, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location.
• Food choices.

“Staff was excellent, helpful and friendly.”

Sep 3, 2007 by Tracy from Quincy, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great beds clean.
• No outdoor pool.

“I thought it was great.”

Sep 2, 2007 by Roberta from San Bruno, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[6]

• The beds were extremely comfortable.
• The choices for meal service were limited within & outside of the hotel.

“Easy to find off the freeway. Nice room with excellent comfortable beds. Pleasant stay. Parking was too expensive.”

Sep 1, 2007 by James from Manchester, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location was close to meeting locations.
• Parking was additional and this was not noted when making the reservation.

“Good central downtown location; walking distance to most areas of interest.”

Aug 31, 2007 by Anna from Jackson, WY
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[9]

• Nice, clean rooms with comfy, fluffy beds.
• No breakfast included. The lobby was under construction. No free internet.

“The hotel was pretty and the rooms were nice and clean. The beds were nice and fluffy. Covered parking was nice, but a little expensive. The lobby of the hotel was under construction, which was a little bit off putting. The in-room internet was too expensive. No free breakfast was also disappointing.”

Aug 31, 2007 by Robert P. from Wilmington, VT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The bedding!
• Bathroom too small.

“Pleasant, comfortable and sane oasis in an otherwise less-than-pleasant section of town.”

Aug 31, 2007 by Guy from Lake Placid, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The hotel is downtown in a convenient location and has a great sports bar and mall attached.
• No significant issues.

“I am a repeat customer to the Springfield Marriot. It is a quality hotel, conveniently located to downtown with easy freeway access. The hotel is attached to an area of shops and a sports bar that are very good. The front desk staff was helpful in obtaining discount Six Flags tickets and coupons for the entire family. Rooms are clean, comfortable and well appointed. They've earned my repeat business!”

Aug 16, 2007 by Joe from Ottawa, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Excellent front desk manager.
• Room was a little small.

“Overall, it was a very nice hotel with very good staff and. She resolved a problem very professionally. Bravo!”

Aug 13, 2007 by Liz from Marshfield, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Fantastic beds.
• Paying for parking.

“The hotel was a fantastic end to our day at Six Flags New England. The service was exceptional and the food at their sports bar was also great. The hotel was family friendly and our children were also impressed with the hotel.”

Jul 31, 2007 by Deb from Columbus, OH
Overall Rating: 1
Staff:[5] •

• The staff was always courteous.
• We were promised a roll-away bed and it never came. The AC didn't work in our room. We had a miserable night!

“While the staff was always courteous when we tried to get our problems solved, they didn't have the resources to help us. When we arrived at around 9:45 p.m. we were offered a roll away bed and told it would be in our room in 30 minutes. An hour later we called the front desk and were told there was no roll away beds. When we called later to report that our A/C wasn't working, we were offered a different room. A little later we found out there were no other rooms available. We spent a miserable, hot night. A staff member told us we should get a full refund for this hotel stay.”

Jul 29, 2007 by Corina from Barre, VT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable beds and quiet.
• Charge for internet and parking.

“The hotel was convenient and easy to find. The beds were very comfortable, the room pleasantly decorated. The pool and hot tub were great as well as the health club. I would easily stay here again.”

Jul 24, 2007 by Linda from Stratford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very comfortable room with full amenities.
• Parking fee was high, an extra $12.00.

“Very nice facility with excellent beds, nice restaurant associated with it. Only downside is the parking fee is steep, feel they should compensate the fee for hotel guests (it is at one end of mall).”

Jul 23, 2007 by Danny from Norwich, ON CA
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[2]

• Rooms were a nice size and beds were comfortable. Lobby was very attractive.
• Having to pay $13.00 to park our car. The noise being the hotel is located next to the freeway. Hotel location downtown, not great.

“This is a very attractive and up scale hotel, sort of. Having to pay $13.00 to park our car, ruined it from the get go. Downtown is a pain in the butt and the noise from the roads made it difficult to sleep. Nice room and comfortable beds.”

Jul 22, 2007 by Donna from Caldwell, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• There were no bad surprises when we got there - everything was as promised.
• I would rather have free parking, but that would not stop me from staying there.

“This is a much more expensive than we are used to staying in, but we were treated with respect. The beds are fantastic and we would certainly stay in this hotel again.”

Jul 21, 2007 by Janet from Hiram, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[6]

• Great pool area and hot tub. Comfortable beds.
• Did not have free internet access in the rooms.

“The hotel has a nice 6th floor fitness/pool area. The same floor has a grassy outdoor area which we found refreshing for an urban location. The hot-tub and pool area were great, but we wished the hot tub had better jets. Our room had very comfortable pillow-top beds. We were very satisfied.”

Jul 18, 2007 by Megan from Pittsford, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• I liked the comfy beds, and the cookies set out in the lobby!
• The extra charge for parking, jeepers! $13 a night!

“The beds were comfy, the cookies yummy. The restaurants were very conveniently located, and the breakfast buffet was fabulous!”