User Reviews for Crowne Plaza Downtown Hartford

Research User Reviews for Crowne Plaza Downtown Hartford (1-20 of 120)

• Add Your Own Review »

Sep 14, 2008 by Roger from Beverley, MA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[7]

• Convenient to business meeting.
• Paying 15$ to park my car.

“An upgraded Holiday Inn.”

Sep 5, 2008 by Bill from Newton, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• The pool.
• No sundry store.

“Ok just a little off the path.”

Aug 30, 2008 by Jennifer from Hatboro, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The service was better than anything I have received in the past.
• Nothing. It was all perfect.

“The staff was very knowledgeable and helpful. The rooms were spacious, clean, inviting. I will highly recommend this hotel to my friends if they are ever in the Hartford, CT area.”

Aug 18, 2008 by Dave from Brooklyn, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• Nice room with extremely comfy bed.
• TVs are old style and not very good.

“The cable TV needs improvement, lacks channels. The rooms are nice though. Beds are very comfortable with lots of pillows. I didn't like the elevator system where you had to continually use your room key to access floors, but, with the murder rate in Hartford, I suppose it might be necessary.”

Aug 15, 2008 by Edward from Van Nuys, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean.
• None.

“Clean and close to downtown. Staff was very friendly.”

Aug 14, 2008 by Pam from Prospect, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• The lobby was nicely decorated.
• The bathtub/shower did not work properly.

“We stayed at this hotel because of it's proximity to the Dodge Center. We walked to the concert, but the shuttle was sitting in the driveway and could have driven us! The hotel was ok, however, when I check out and told them of our problem with the bathroom, I was thanked for letting them know. I was expecting some kind of compensation for our troubles.”

Aug 7, 2008 by Carlos from Port Washington, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Price, Location, comfort.
• Elevator.

“Great price, nice hotel. Short walk to Convention Center. Free shuttle bus also nearby. Not a bad place to rest for the weekend.”

Aug 5, 2008 by Steve from Snellville, GA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[4]

• Nice room.
• Parking fee of $15 per night.

“Overall, the hotel is ok but certainly not a 3 star. The downtown location is not great (typical inner city issues) and I had many problems getting the staff to unlock my phone for local calls. Internet service was poor.”

Aug 3, 2008 by Mike from Intervale, NH
Overall Rating: 6
Cleanliness:[7] • Staff:[3] • Location:[7]

• Location.
• No am coffee.

“Expensive to park $15 per day.”

Jul 31, 2008 by Ken from St.Louis, MO
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[1]

• Quality of room service meal -- since the restaurant was not open at 7 pm.
• Front desk was not friendly nor responsive.

“Don't have to worry about me for a return visit!”

Jul 31, 2008 by Anne from Oak Park, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[3]

• Comfortable, beds were wonderful, and the view of the city river from our room.
• Having to pay for parking, no obvious effort to conserve water or electricity.

“This hotel is quiet, attractive, friendly staff and the beds were very comfortable. For guests who do not mind being slightly off the focus of downtown events, this is a pleasant place to stay. I would be cautious walking to it at night, however, as it is isolated with no foot traffic around.”

Jul 17, 2008 by Jo from Rumson, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great beds with a help you fall asleep CD.
• Had to eat dinner in lounge, restaurant was closed by 8pm.

“Clean, good location, helpful staff, good fitness room. I would return.”

Jul 9, 2008 by Rafi from Rochester, MN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• None.
• Areas were filthy, aged floor covering, excessively dust in the room.

“Not truly welcoming staff. They totally seemed exhausted. I'll not stay in this hotel.”

Jun 15, 2008 by Joann from Hebron, CT
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[8]

• The room was clean and comfortable for a romantic night out.
• I was charged for parking which I thought was not indicated.

“The overall experience was great.”

May 30, 2008 by Thomasina from Roseland, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Nice staff.

“Great location, excellent parking, pleasant foyer and sitting area, the staff makes the place!”

May 28, 2008 by Becca from Hartford, CT
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• Room was clean.
• Too close to the highway very noisy.

“Great location, room very clean, staff was helpful. Just too noise didn't sleep well.”

May 28, 2008 by Walter from Auburn, MA
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[8]

• Location was good.
• Was loud and poor room lain out?

“Would not stay there again.”

May 27, 2008 by Kathleen from Framingham, MA
Overall Rating: 1
Cleanliness:[5] • Staff:[2] • Location:[4]

• There is nothing that I liked about the Crowne Plaza in Hartford.
• I disliked everything!

“When we got there it took about 20 minutes to get us checked in and we were the only people in line. If you have children, this is not the hotel for you. There is nothing, not even anything for them to eat there. The pool area wasn't open to even get some air. The employees were slow and looked at you as if you didn't matter.”

May 13, 2008 by Stacey from Lafayette, IN
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was quiet and clean.
• The temperature was hard to control.

“The staff was very nice and the room clean. It was very quiet and relaxing.”

Apr 22, 2008 by LeRoy from GA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Friendliness of staff.
• 15.00 parking fee.

“My wife and I stayed at the Crowne visiting some relatives, The staff was very friendly, we were greeted as soon as we stepped through the doors. We were upgraded to the Exec level because we were both Platinum Members, our room was very clean and it overlooked the city, It was beautiful at night.”

Apr 22, 2008 by Aaliyah from Bronx
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• The friendliness of the staff, and its located right downtown.
• The bathrooms could be a little cleaner.

“A group of my colleagues came to Hartford on a business trip and we stayed at the Crown Plaza. We had a comfortable stay, it was right off the highway and they offered complimentary shuttle service anywhere downtown. The staff was excellent, very hospitable ! We were greeted as soon as we entered the hotel.”

Apr 10, 2008 by Mary from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[5]

• Comfy bed.
• Front lobby had scary guys sitting on couches.

“Friendly staff and great bed.”

Apr 7, 2008 by Bruce from Egg Harbor Township, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very comfortable rooms.
• Charge for parking, no steam/sauna or spa.

“Friendly attentive staff, clean comfortable accommodations, worth another visit.”

Apr 5, 2008 by Kelli from Drexel Hill, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[5]

• The beds were very comfortable; the shower was great.
• This hotel's location is awkward for walking easily to restaurants.

“Excellent for business travelers with free wireless internet access, comfortable beds, powerful showers, and easy on/easy off for I-84 and 91.”

Mar 30, 2008 by Todd from Shelton, CT
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[3]

• Comfortable bed. Breakfast buffet.
• Pay for parking. Small bathroom. Tired decor and furniture.

“Like many hotels within the IHG, this hotel is tired.”

Mar 24, 2008 by Jim from Lakeville, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location was central to all major roadways as well as excellent restaurants, entertainment and points of interest.
• Only one operating ice machine on the first 10 floors.

“Rooms were nicely appointed, as were the well stocked and clean bathrooms. The food in the restaurant was excellent, as was the service (Jose). Overall, a nice hotel (2.5 stars) in a great location in Downtown Hartford.”

Feb 25, 2008 by Nancy from Orefield, PA
Overall Rating: 5
Cleanliness:[2] • Staff:[6] • Location:[7]

• Friendly staff.
• Not clean human hair found in pack containing toiletries on bed which was disgusting.

“At first it appeared to be clean but the bathroom waste basket etc was dirty. Also, there was a complementary bag of articles on the bed when we arrived and upon opening it there was approx 8 strands of human hair in it. also, coffee pot was not clean.”

Feb 20, 2008 by Deborah from Somerville, MA
Overall Rating: 4
Cleanliness:[8] • Staff:[7] • Location:[8]

• The location was excellent and the front desk did get us a room with a sofa bed.
• The sofa bed was really old and broken. It was worse than you would expect from a cheap motel.

“I would not recommend this hotel. We weren't able to get two beds because they were sold out. We talked with another guest who had made their reservation months in advance and requested 2 double beds and got a king. So they were in the same boat we were. The king bed we had was great-FOR ONE OF US. But the sofa bed-which apparently we were lucky to get-was atrocious. On top of that our phone never worked. We talked to the front desk twice and even witnessed them calling for service, but it didn't get fixed.”

Feb 14, 2008 by Alex from Mansfield Center, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• The people at the front desk were friendly.
• Early Check out time.

“Overall was a good hotel and convenient to Downtown Hartford.”

Feb 3, 2008 by Gregory M. from Bridgeport, CT
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[7]

• Location.
• Water in ladies room was ice cold.

“Tiles in bathroom were missing. Toilet didn't flush well. Poor sound proofing between rooms and from noise in corridor.”

Jan 28, 2008 by Traci from Cheltenham, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[4]

• Every member of the staff was friendly and had the best room service ever.
• Location was pretty weird. Could not walk into Town because of highways.

“I cannot stress how friendly the staff was. Everyone from the front desk to parking attendant was there to make your stay comfortable. Excellent customer service. Location was difficult because it is tucked between major highways so you cannot walk anywhere, but they offer free shuttle so it's not a huge issue. I also want to point out room service. I ordered a sandwich that came with fries and the fries arrived piping hot, that never happens and the food was actually very good.”

Jan 9, 2008 by Joe from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff. The bar & restaurant. Good food. Convenient. Nice service.
• The tubs don't drain properly. The above noted exterior.

“Great staff. Odd physical plant. Nice restaurant. A comfortable, friendly place when doing business in Hartford.”

Jan 5, 2008 by Laurie O. from Jensen Beach, FL
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[8]

• Safe, convenient location.
• Average rooms, nothing special, small bathrooms, no fan, paid internet access.

“Crowne Plaza Hartford is an OK place to stay. If you're looking for reasonable rates, clean, relatively modern accommodations, and a convenient, safe location it's a great choice. If you're looking for WOW! Look elsewhere. The rooms are very "average." The bathrooms are small and there are no exhaust fans. Heater runs either super hot or super cool. The air was incredibly dry. Nice view of downtown Hartford and the First Night fireworks display.”

Dec 3, 2007 by Edwin from Farmington Hills, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very friendly staff, excellent service!

“Great place to stay. The staff makes you feel very comfortable!”

Nov 16, 2007 by John W. from Atlanta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location central to all that I had to accomplish.
• The opening hour for the restaurant.

“The accommodations were good as was the location. I checked on the restaurant around 6:15 am and it had not opened. Given the need to reach the Logan airport, I left before it opened thus depriving myself of breakfast. When asking the desk attendant about coffee, encountered a negative attitude.”

Nov 11, 2007 by Barbara from Asheville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Loved the bedding.
• I could see the hotel, but it was difficult to figure out to get to it.

“The hotel is a high rise at the edge of downtown. The rooms are spacious and have every amenity. The beds are extremely comfortable, with very nice linens and pillows. If you have a car, parking is $15 extra.”

Nov 8, 2007 by Marilyn from Larchmont, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean, pleasant, comfortable.
• Ambience view was construction site but this is obviously temporary.

“The room was spacious and clean, the pillows more "downy" and comfortable than most, and the service staff pleasant and accommodating. The hotel is located across the highway from local theater and restaurants but it is still only a couple of blocks across an overpass to reach those sites. Construction next door might obstruct the view of the city across the highway but will improve the general location.”

Nov 7, 2007 by Kevin from Terryville, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean room good location friendly staff.
• Water pressure in shower too low slow drain.

“My wife and I were greeted by a friendly staff. Good downtown location. Comfy clean room, but shower water pressure was a little too low with a slow drain. All in all we were very happy.”

Oct 29, 2007 by Russell from Gainesville, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The rolls in the restraint were fantastic.
• The a/c unit stopped working but the hotel staff quickly moved me to a new room.

“Nice hotel and convenient to down town. It is across a major street from down town. Not an easy walk from most of down town.”

Oct 22, 2007 by Frank from Stamford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Convenient to central business district of Hartford.
• I do not like hotels that charge for parking.

“Clean, comfortable and convenient to downtown. A bit hard to locate and get to if one is not familiar with Hartford. Parking was ample and well lit. Room was clean and had all necessities.”

Oct 17, 2007 by Michelle from Derry, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• I liked the amenities shampoo and toiletries. Enjoyed ear plugs and eye mask.
• Parking was difficult with a vehicle over the height of the garage.

“Great stay, great staff.”

Oct 15, 2007 by Nan-Kai from Fort Lee, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean.
• It cost extra 15 USD for the parking.

“Good! But will be better if no extra charge for the parking.”

Oct 2, 2007 by Charles from Rohnert Park, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[5]

• The beds were comfortable.

“I booked a non stop flight from san Francisco to Boston. When I arrived at the airline I found out that the flight had a stop in Pittsburgh. I could have booked a non stop flight with jet blue for 30 dollars less. I have never experienced a change in flight plans. I wanted to exchange for a mini van. I received an email offering a mini van for $23 per day. I thought an exchange for a less expensive model shouldn't have been out of the realm. Needless to say my total experience was very unsatisfactory and I will make sure my experience is known to my colleagues.”

0 of 1 people found this review helpful.

Oct 2, 2007 by Samuel from Whitesboro, NY
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[5]

• They had a nice business center.
• They would only give us a smoking room & treated us substandard.

“This hotel treated us poorly. When we arrived they refused to give us non smoking. I have a breathing problem and they did not care.”

Sep 20, 2007 by Mike from Clay, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Close to the event I was attending.
• Had to pay $15 a day for parking.

“Overall this hotel met my expectations and I would stay there again.”

Sep 19, 2007 by William from St Petersburg, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The staff was friendly and helpful!
• A little confusing finding the location.

“The staff was warm and friendly. The hotel and room were very clean. I very much enjoyed my stay!”

Sep 16, 2007 by Anne from Bealeton, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• We had a malfunctioning in-room safe; they fixed as soon as they were notified. Ate lunch there; surprisingly good!
• I mistakenly left a piece of medical tubing for cap machine; called them to check the room after our departure 2 times. Housekeeping not calls back.

“Nice location to the citys social and business areas. Rooms were recently redone and were very comfortable. Staff was very accommodating during our stay. Only problem was receiving a call back from them after our departure regarding a medical item we suspected we accidentally left behind in the room. We purposely rejected eating in their restaurant; we caved and ate a lunch there just prior to checking out; the food was fresh, ingredient choice was excellent, and we were pleasantly surprised with the quality.”

Sep 13, 2007 by Gwen from Fayetteville, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• Nice room.
• $15 per day for parking.

“I really like this hotel, this is my 2nd stay. I still really don't think I should have to pay for parking if Im a guest at the hotel, non guests should be charged only.”

Sep 7, 2007 by Debra from Cartersville, GA
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[6]

• Location beds were comfortable.
• Staff not knowledgeable, charged for everything.

“Very disappointed compared to the Crown plaza we stayed in other cities. Charged for microwave, parking. Just very disappointed compared to some of the other places.”

Sep 1, 2007 by Eileen from Marlborough, MA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[5]

• Pretty average everything.
• Nothing was horrible.

“This was just an average hotel. Easy walk to civic center but a bit off the beaten path. A little too basic in comparison to other available hotels. Clean and comfortable.”