User Reviews for Doubletree Hotel Bradley International Airport

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Aug 29, 2006 by Tom from Woodland, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient airport hotel. Clean, well appointed. Good Internet.
• The roadside sign was hard to see.

“I liked this hotel. The staff was friendly and flexible. They changed my room from one to two beds with no problem. I would recommend it to anyone who needs a hotel at BDL.”

Aug 23, 2006 by Wesley from Tuscaloosa, AL
Overall Rating: 1
Cleanliness:[6] • Staff:[3] • Location:[8]

• I like it's location.
• I was told at the desk that the breakfast was complementary and then after I began eating I was charged me $10 for a cold breakfast.

“Very poor customer service. They forgot my wake up call. Charged me for a breakfast, was told that it was free. I overheard a conversation from the employee at the front desk. They were refusing to refund a handicap individual who they could not accommodate. I will not stay at a Double Tree again.”

Aug 18, 2006 by Michael from Westminster, CO
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• The hotel was in a good location for our purposes near the airport.
• The hotel was badly in need of maintenance.

“The first room they gave us we could not even enter because the door lock would not function. They gave us a different room that had peeling wallpaper, a television with serious issues with the screen that caused part of the image to appear with a green tint and another to have a purple tint, and there was Kleenex tissue shoved in the access panel of the thermostatic control to keep it from making a rattling noise. I have stayed at other Doubletree Hotels in the past and this one was clearly not up to the standard that I was expecting. I would rate this hotel as a 1 star based on the overall shabby condition of the facilities, and I was quite disappointed since I was expecting 2 1/2 star accommodations or better.”

Aug 18, 2006 by Chris from Reno, NV
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[6]

• The bed and linens were very comfortable and nice.
• Breakfast buffet was expensive and poor quality.

“Fixtures and decor were worn and dirty, especially in the bathroom. Breakfast pastries were at least a day old and dried up. Not up to my previous experiences with Doubletree properties. Arriving at 11pm, there was no food available either from the restaurant or room service. I had to walk 5 blocks to the nearest Taco Bell to find something to eat.”

Aug 15, 2006 by Jean from Sanbornton, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Security and quietness.
• N/A

“Easy to get to, quiet, clean, lovely”

Jul 26, 2006 by George from El Paso, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Incredible value; extremely helpful staff; very accommodating; great location.
• Nothing everything was great.

“Our only regret was not staying at this hotel earlier. Easy access to airport; extremely comfortable bed; staff was great. Will definitely return to this hotel when we are in the area.”

Jul 26, 2006 by Pamela from Stockton, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff at the front desk friendly and helpful.
• I thought the breakfast buffet was complimentary. Got a bill!

“Friendly staff, clean, nicely decorated.”

Jul 23, 2006 by William from Excelsior Springs, MO
Overall Rating: 1
Cleanliness:[5] • Staff:[10] • Location:[9]

• Desk clerk.
• Room Availability.

“When I arrived at the hotel, the room I reserved was not available and there were no other rooms.”

Jul 21, 2006 by David from Riverside, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very helpful and accommodating housekeepers.
• Repair workers setting off alarms at 5:00am.

“Good stay.”

Jul 18, 2006 by Maureen from Deerfield, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great staff, very clean, free chocolate chip cookies.
• Nothing that I notices.

“Clean, convenient, great staff.”

Jul 15, 2006 by Philip from New Haven, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Convenient location.
• Nothing.

“Great location, clean and reasonably large rooms. The staff was friendly - they gave us advice about free airport parking and even had warm cookies ready for us at check-in. What's not to like?”

Jul 5, 2006 by Phil from Imperial, MO
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[9]

• It was close to the airport. Good cookies.
• Rundown, fixtures in rooms did not work.

“The location was perfect, but this Doubletree did not live up to others I have stayed at. The lobby was somewhat rundown, the check-in desk actually had initials carved in it, and in the first room they gave me the room lamps and toilet did not work and the carpet was badly stained. They gave me another room that was ok, but the carpets were stained there also and the bathroom was rundown.”

Jun 30, 2006 by Tina from Kailua, HI
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenient location for airport and very friendly staff.
• First room was in poor condition, second room had been renovated and was fine, except very loud AC unit right next to the bed.

“Great location for early morning flight. 5 minutes away. Very Friendly Staff. Rooms need upgrades and the A/C system is very loud.”

Jun 25, 2006 by Kenneth from Gouldsboro, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pleasant staff, very clean rooms, overall experience excellent.
• N/A

“Excellent hotel, great rest/bar, courteous staff, close to airport and surrounding areas.”

Jun 22, 2006 by Ann from Soldotna, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was close to the airport. Good beds, clean.
• NA

“Good beds, pillows and location.”

May 31, 2006 by Stacy from Bethpage, NY
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[7]

• Friendly staff, quickly brought crib to room.
• Room smelled badly of cigarette smoke.

“Everything about stay was pleasant except that room had a heavy cigarette smoke odor to it. I'm sure staff would have switch my room if to non-smoking if I asked, but it was late night and I had small children with me who were ready for bed.”

May 17, 2006 by Heidi from Denton, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Unbelievable value.
• Some of the fixtures were outdated (ac, plumbing fixtures, door key cards didn't work great).

“We were very pleased with our stay. My rate was half of my AAA rate! The family was very surprised with our rate and the hotel we got.”

Apr 11, 2006 by Victoria from Troy, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was great for airport travel. Good location.
• The bartender was not very friendly.

“I was pleasantly surprised when entering both the lobby and our room.”

Mar 30, 2006 by Don from Washington, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The bed was comfortable and the staff accommodating.
• Fee-based internet, only one trash can, very few TV channels.

“Although the staff was pleasant and accommodating, other issues weighed against me recommending this hotel.”

Mar 26, 2006 by Bill from Saugerties, NY
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[6]

• Just convenient because my seminar happened to be held there.
• Poor food quality. No eggs ready nor bacon and food was cold.

“They would not give me a non smoking room. No coffee available after 10 am in lobby. No internet in room free. 10 dollar charge!!”

Dec 22, 2005 by Joanne from Seabrook, NH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Very easy to get on the highway.
• Beds are a bit hard.

“Greeted with a warm chocolate chip cookie that was delicious. Hotel is very easy to find, located right off the highway. Pleasant stay.”

Dec 2, 2005 by Eric from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[5] • Location:[10]

• Although near the airport, I didn't hear any airplane noise.
• Only one of the elevators worked.

“Convenient location, clean, comfortable, quiet place.”

Dec 2, 2005 by Barbara L. from Newington, CT
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[7]

• Convenient location.
• Pillows were feather and I am allergic.

“This hotel should have a larger supply of foam pillows for those of us who are allergic to feather pillows.”

Oct 3, 2005 by Bala from Edison, NJ
Overall Rating: 1
Cleanliness:[5] • Staff:[4] • Location:[8]

• Did not live up to expectations.

“No free internet and breakfast, no room cleaning, unfriendly staff. ”

Oct 3, 2005 by Anne from Bethesda, MD
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[10]

• The down comforters are great.
• The breakfast food was bad.

“The location is good for the airport and downtown Hartford. The staff is nice and the beds are comfortable. They need better cooks and choices for food.”

Oct 1, 2005 by Jesse from Pine Valley, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[5] • Location:[7]

• The free cookie at check in.
• No free cont. brkfst. stains on floor.

“The bathroom sink drained very slow, the shower hot/cold setting were backwards, there was no coffee pot in room even after I requested one, there was no TV remote when I checked into room. The food menu and pay per view TV selections were way to expensive, some of the wall paper in bathroom starting to peel and there were stains in the carpet in hallway.”

Sep 25, 2005 by Brenda from West Chazy, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location to highway.
• Room had stained carpets.

“Stayed two years ago at the same hotel. The room this visit showed signs of wear, but the stay was great. Beds were wonderfully comfortable!”

Sep 22, 2005 by Ashley from Jupiter, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Convenient location close to airport. Comfortable beds and room.
• Hotel is old. Bathrooms could use updating. Fixtures worn.

“Although the hotel is old the beds had a feather duvet and feather pillows. Room was more comfortable than expected.”

Sep 21, 2005 by Lynn from Wayne, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Cookies, Hilton name the bed was super.
• Bathroom needed updating.

“Very good for price and the location of where I needed to be.”

Sep 16, 2005 by Siddharth from Dallas, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• This is the worst of the hotel and motels I have stayed in so far. The reasons are 1 the AC does not work in rooms, 2 bed sucks.

“The hotel staff are not friendly. I have stayed at Hotels with lower ratting serving much better. ”

Sep 3, 2005 by Linda from Valleyford, WA
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[8]

• The shuttle service was very convenient - we arrived late at night with much luggage.
• Basic rooms-in-a-box type feel. Maintanence not thorough.

“The Bradley International is conveniently located to the Hartford airport and major highways. The staff was friendly, but maintance of the facilities needs improvement (leaky faucet, inoperable soda machines, worn carpeting).”

Aug 29, 2005 by Phil from Glen Burnie, MD
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

“Did not have a good stay. Maybe it was the staff? No one could answer any question to help the customer.”

Aug 28, 2005 by Dallas from Hartford, CT
Overall Rating: 4
Cleanliness:[9] • Staff:[7] • Location:[8]

• cookies at check in
• so called "business center" very disappointing

“Horrible for business travelers. I will NEVER stay there again. the staff as a whole was unclear how printing was billed. Furthermore, connecting my laptop via dial-up service from my room gave intermittent success at best. This would probably have been a fine hotel had I not needed Internet and printing services.”

Aug 26, 2005 by Nancy from Winchendon, MA
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[10]

• The bed was fabulous. Great pillows, very, very comfortable.
• Rug stained, cigarettes burns on coach. Soda machine on our floor out of order.

“Overall satisfactory. The pool was enjoyable and our sleeping experience very good as mentioned above. We had to go up to the fourth floor (we were on the second) to find a soda machine that worked. Also, machines kept our money and gave us back a nickel instead of a quarter. The food wasmediocre.”

Aug 25, 2005 by Michy from Chatsworth, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[9]

• Hotel staff where professional yet personal, listened and provided the appropriate help or found the resource that I needed.
• Toilets were loud. Need to be adjusted to run quieter. Internet should be free like their competition.

“The staff is very helpful and friendly. The rooms are average in size with most common amenities and the beds are new and comfortable.This hotel is a short shuttle to and from the airport and it is 1 block from the freeway. Many airline personnel stay their and usually means a great hotel. There are several restaurants within walking distance, including their own to fit every budget. The Hotel maintains a great workout room and pool. I would recommend this hotel for anyone who needs a reliable hotel to stay which is centrally located.”

Aug 24, 2005 by Louise from Gulf Breeze, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It had a very friendly front desk staff.
• It offered no free breakfast and the one across the street did.

“The double rooms are spacious, well decorated and very comfortable. There is a coffee pot, hair dryer, ironing board and iron in each room. There is a full restaurant, swimming pool and exercise room for the use of guests.”

Aug 23, 2005 by Paul from Anniston, AL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• staff was very friendly and helpful.
• no free continental breakfast -

“Hotel was very convenient to the Hartford Airport. Rooms and facilities were excellent. Staff was very friendly and helpful. ”

Aug 8, 2005 by Robin from Williamstown, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Hilton Hotels have the most comfortable beds!
• My first room assignment was not ready and I had to go back to the front desk and arrange a different room.

“The hotel is great; convenient, very nice accomodations, nice staff, complimentary magazines.”

Aug 5, 2005 by David from Havertown, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, cleanliness,
• Soft bed. Needs to be changed.

“Great quality, nice cookie upon check in”

Jul 31, 2005 by Carol from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fabulous down comforters, great air conditioning and reliable, on-time room service. Great food
• Liked everything

“Wish I could live there. Friendly, far and above expectations service. Free internet & computer use.”

Jul 20, 2005 by Vince from Dayton, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Friendly
• Wait at the counter 3 people, not taking care of customer

“Overall very good,”

Jul 18, 2005 by Jim from Holland, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Cookies upon check-in, overall cleaniness of the hotel.
• no complimentary in room internet service. Internet service was only available from single computer business center!

“Overall excellent value.”

Jul 6, 2005 by Reza from Dublin, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[3]

• Free parking
• The room was not clean, it smelled, and the bathroom dirty

“I doubt I'll ever stay at this hotel again.It has put a dent in the Doubletree chain as far as I am concerned.”

Jun 26, 2005 by Nancy from Cedar Rapids, IA
Overall Rating: 4
Cleanliness:[9] • Staff:[4] • Location:[9]

• it was clean and had nice beds.
• the bathroom was too small and no refrigator or microwave.

“When i first pulled up to the hotel i thought that it was a jail or something. A very old building but they did try to make it look nice on the inside.I didn't like the fact that i had to pay .75 for every local phone call. The cable tv only had about 20 stations and most of them were news, or home shopping. The bathroom was so little that you couldn't hardly turn around. The staff was rude to say the least. What i paid for this room was all most to much i would never pay any more for this hotel. Usually you get a refrigator or/and a microwave but neither were in the room. and why is it if you have 4 adults in a room that they only give you 4 bath towels you might need two to take a shower.”

Jun 21, 2005 by Michael from Merrimack, NH
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[6]

“ The walls are thin between the rooms. The hotel is definitely not a quiet place to stay. I've stayed at this hotel numerous times and never noticed any security guards in the hotel or parking area. There are better hotels to stay at in this area. I don't recommend the Windsor Locks,CT DoubleTree Hotel.”

Jun 21, 2005 by Katie from Waterford, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice room, friendly staff

“Our room was very nice and conviently located. The hotel staff was very friendly. The food was horrible. My son and I ordered a pizza from the hotel restraunt and there was a piece of paper inside the pizza, yuck”

Jun 9, 2005 by Glenda from Austin, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[3] • Location:[7]

• A great bed...
• Front desk staff were not around at checkout and to answer questions.

“Nice beds, shuttle to rental cars and airport, but service is not as it should be.”

Jun 6, 2005 by Luc from Mission Viejo, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• non-smoking and smoking rooms on the same floor

“Although the beds are the excellent new "sweet dreams" ones, the rest of the hotel is getting outdated. Bathroom towels should be thrown out and replaced with new ones. They looked grey and were rough. New vanities would be a good move as well, was cracked and stopper did not hold.With more and more, cheaper, hotels offering free Internet access, charging $9.95 is not a good business move.”

Jun 3, 2005 by Jay from Little Rock
Overall Rating: 5
Staff:[8] • Location:[10]

• warm cookies, nice lobby, great location
• VERY noisy rooms, not very clean

“The location is great for business travelers, however, you have to pay extra for high speed internet. The lobby was very nice, but the rooms were very run down. Not the quality I would have expected from a Doubletree. There are other hotels in the area I would stay in before choosing this Doubletree again.”

May 27, 2005 by Joan from Chandler, AZ
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[6]

• they held foam pillows and got us a non smoking room
• first trip thru was a disaster

“It would be fine if you can sleep with feather pillows and comforters. On my first trip, they didn't have anything to subsitute and I ended up sleeping on rolled up towels.”