User Reviews for Hilton Hartford

Research User Reviews for Hilton Hartford (1-20 of 82)

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Aug 18, 2009 by Jeff from Guelph,Canada
Overall Rating: 10

• Amazing deal. Great spacious room. Friendly staff.
• Parking is extra.

“Hotel is located right downtown, near lots of great pubs and restaurants. Fine dining within a 5 minute walk. Great shops just down the street. Perfect location for concerts at the amphitheater.”

Sep 17, 2008 by Laura
Overall Rating: 10

• Staff was helpful and friendly.
• Drinks were on the pricey side from the bar.

“Good hotel and met my expectations.”

Aug 12, 2008 by Brady from Taunton, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• It's attached to the XL Center and a great place to stay after a concert.
• It's not near any major shopping areas.

“I brought my niece and her friends to CT to see the American Idols tour. Not only were we staying in this hotel, but the American Idols were too! The girls got their autographs and pictures; at the age of 16, it was a dream come true for them! I highly recommend this hotel!”

Aug 6, 2008 by Lisa from Boscawen, NH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Convenience of hotel location to the event I was attending.
• The air conditioner stopped working in the middle of the night.

“The hotel was very nice. Thank you.”

Jul 30, 2008 by Anonymous from Ivoryton, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[10]

• The location was perfect for where we wanted to go. The hotel was clean and well appointed for the most part.
• The staff leaves something to be desired, the rooms should be checked after each guest and damage should be taken care of in a quicker manner.

“This hotel is perfect for those wanting to access nightlife in Downtown Hartford. It is within walking distance to just about everything. The hotel itself is clean and the rooms are comfortable, although the beds are small and there was a piece of our ceiling that was falling down. The staff leaves something to be desired. They are just not the friendliest, nor do they go above and beyond the call of duty - in fact, most of the time they fall just short of their duties. All in all, if you are looking for a clean, safe hotel in Downtown Hartford, within walking distance to everything, and don't mind a little hostility from the hotel staff, I would recommend the Hilton Hartford.”

Jul 23, 2008 by Richard G. from Huntingdon Valaley, PA
Overall Rating: 9
Staff:[9] • Location:[9]

• The hotel was clean, well equipped and the rooms were large.
• $18 for one nights parking seemed a bit excessive.

“The hotel was everything we expected in a three star hotel.”

May 21, 2008 by Terry from Hampton, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Enjoyed the location, parking availability, hotel overall.

“I would recommend this hotel to friends and family members who are traveling for business and/or pleasure.”

May 15, 2008 by Catherine from Southbury, CT
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• The bed was very comfy.
• Price for movies and parking was high.

“I had a brief stay, didn't get to experience the restaurant, fitness room etc., just needed a bed to sleep in so it served it's purpose. Room was pretty generic though.”

Apr 22, 2008 by Larry from N.Andover, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Convenient/nice room.
• Check in area needs upgrade.

“Nice downtown hotel near civic center.”

Apr 17, 2008 by William from Loves Park, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[6]

• The beds were nice with ample pillows and the TV channel selection was good.
• $17 parking in garage after validation! No advance warning of lack of parking options and costs, meters on streets.

“Was very surprised to see hookers walking out of parking garage as we arrived, as well as the shock of the discounted parking costing almost half a nights stay. Happy overall with the room and beds, however had lack of hot water for shower one morning.”

Apr 15, 2008 by Julie from Middlesex, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very clean and the pool area very nice.
• I did not like having to pay for parking.

“The hotel was very clean and nicely decorated. The beds were extremely comfortable. We had an excellent breakfast buffet in the cafe.”

Apr 15, 2008 by Kathy from Somerset, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Proximity to the exit ramp; ease of check in & out comfortable room.
• Nothing.

“Nicely appointed hotel; food in the cafe was good, waitress was responsive to our needs, hotel staff was courteous and friendly. Overall good experience, I would recommend this hotel & this service.”

Apr 13, 2008 by Josephine from Barrington, RI
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[8]

• Room clean and decent size, convenient parking.
• Breakfast staff -charged 14 for child and adult + did not make aware could order items rather than just partake in buffet.

“Neat, clean, felt safe in a city that was unfamiliar.”

Mar 27, 2008 by Michael from Odessa, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Excellent location/staff was wonderful.
• The price tag for parking on a daily basis.

“I would stay at this hotel again and again, it was a very good experience and the staff went above and beyond on the service level. What a great place to stay.”

Mar 27, 2008 by Brian from Fairfield, CT
Overall Rating: 9
Cleanliness:[3] • Staff:[9] • Location:[9]

• Room service food continues to be very good.
• Disgusting women's shower in locker room near pool: clogged drain with lots of hair!

“Hartford Hilton offers a convenient, easy to get to location. Staff is all friendly. Rooms are adequate at star level but nothing exceptional. Pool and exercise area are in general a plus. The hotel can't do anything about the urban view from above (21st century desolate). Restaurant and room service offer a nice range and very good quality. The Sunday brunch is especially attractive.”

Mar 19, 2008 by Lennox R. from South Windsor, CT
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Hotel was in a good location, close to Downtown events.
• Hotel was not quiet. Bathroom pipes made a lot of noise and talking was audible between rooms.

“This hotel is a good value overall. It is in Downtown area and is close to many restaurants, concert hall and theatre. Hotel could be quieter in that bathroom pipes made a lot of noise and talking was audible between rooms.”

Mar 10, 2008 by Mark from Wethersfield, CT
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[6]

• It had a nice door knob.
• Everything.

“There was a 2 inch gap under the door. Food was horrible. Pool was over chlorinated.”

Mar 6, 2008 by Brenda from Baltimore, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Donna in the bar!
• Hate breakfast buffets - everything was cold, no eggs!

“Location, Location, Location!”

Mar 5, 2008 by Nancy from Somers, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[6] • Location:[6]

• Clean and comfortable.
• The restaurant stunk, poor service, pricey, fair food.

“Hotel should tell you upfront the parking cost [$17.00} The food was awful for a Hilton.”

Mar 5, 2008 by Felice from Paoli, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was helpful and friendly.
• Gym was small.

“Excellent hotel, clean, comfortable bed. Staff was incredibly friendly and helpful.”

Mar 5, 2008 by Nancy from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is cheerfully decorated and clean.
• Nothing.

“Excellent value. The people are so nice it was like they were waiting only for us.”

Feb 28, 2008 by Ebony from Bronx, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds are very comfortable.
• It stated that there was suppose to be continental breakfast and there wasn't any.

“Overall, this is a great hotel to stay in. You are in walking distance to restaurants.”

Feb 15, 2008 by Brenda from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, Location, Location with Parking!
• Didn't see an internet "business" center (ex: printer,).

“Great location convenient to Downtown attractions and dining. Friendly, professional staff. Large, clean rooms.”

Feb 6, 2008 by Aaron from Watertown, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Parking was flat fee regardless of how many times you came and left.
• Faulty doors and windows.

“When you hear the name Hilton you automatically think exceptional interior and level of service. While everything was good I would put it on the same level as a Marriot. The lobby was nice, but the layout was closed. There was an in house restaurant but I did not have the opportunity to try it. The rooms were standard size without too much glitz. The bed was amazing! Definitely looking for a Hilton bed next holiday season. We had an issue with our TV upon arrival and had to switch rooms and it wasn't a major issue but the 1st room had a much better view. Seemless transaction checking in and out which was a very pleasant surprise. Parking was our highlight as we could go in and out as much as we pleased for a reasonable flat rate.”

Dec 19, 2007 by Brian from Fairfield, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was great; very helpful.
• Where's everybody in Hartford?

“Great location. Excellent updates and renovations since last stay. Books in the lobby, wonderful. Good food at the hotel restaurant.”

Nov 7, 2007 by Doug from Cleveland, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good room, good value.
• Windows were cold, and heat was hard to control.

“I guess Im ok with the room. The only problem, considering it's an older building, is that although the rooms were clean and space was awesomely maintained, the room thermostat was hard to control. We had double blankets on our baby girl, at first the room started out nice and warm, and then later at night it was too chilly for her. Other than that, the price paid was certainly worth it, seeing as how I had to stay in downtown Hartford anyway.”

Oct 23, 2007 by Chris from Montreal, QC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Everything else great, especially the restaurant food.
• Finding it.

“This is a great hotel, with great staff, room, and fitness facilities. (Fitness Room is Great). Natural setting, and trails, great! Only difficulty, which is a bummer, is finding it in the maze of roads. Its a shame it's difficult, because once you get up that hill, it is superb.”

Oct 23, 2007 by Sandy from Brookline, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location is superb; staff friendly, helpful, and the room met our expectations.
• I have no complaints.

“The Renaissance Hotel's location was convenient to all of downtown Seattle, especially the waterfront, the beautiful library, and the Seattle Art Museum. It contributed to a very pleasant Seattle visit.”

Oct 16, 2007 by Jody from Windsor, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel was actually beautiful when I opened the door I was pleasantly surprised.
• It was hard to get the door unlocked.

“The hotel was beautiful and the hotel staff was extremely helpful. I would definitely stay here again.”

Jun 14, 2007 by Gilda from Greenwich, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Parking area is new, breakfast is downstairs
• Towels smells perfume; no electricity - see below

“I actually stayed at this hotel and the last time it was an unacceptable experience due to sewer smell and water spilling over the bathrooms floors that the executive assistant at Hartford Hilton wrote back to me a stay free, but then the new executive assistant says the old executive assist. No longer work there and can't honor my stay. I did not want to call service, but the bath towels smelled perfume. It was used. Also, when I plug the iron to the GFI outlet, the fuse blew; coffee was not done and then, I did not iron my pants. I did not want to complain to the Hilton, until I left and ended up not ironing my clothes or drinking coffee. Then, when we went for breakfast, the coffee downstairs M&M was so strong that I experience a rush in caffeine to the brain. I wished I had better experience, but this is the 2nd time that I experience such unusual experience.”

Jun 7, 2007 by Brandi from Exeter, NH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The bed was great.
• A/C didn't work in our room.

“My friend and I enjoyed our stay very much. Although our a/c was broken and it was 87 degrees out. We made a call and they sent up a very helpful employee who fixed the issue, we thought. We left for our concert and came back to a 78 degree room! The same person was sent up again to fix it. It worked fine for the rest of our stay. The room was very clean and comfortable. The bed made me not want to check out the next morning!”

May 2, 2007 by Danielle S. from Cumberland, RI
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[7]

• The decor was beautiful, and the location was great.
• The bathroom was cover in hair, housekeeping left our room open, and most of the staff was rude.

“I will never stay with the Hilton again. The worst thing is that I wrote a complaint to them about their rude staff and how awful I was made to feel about complaining that my room had been left open all day, and I still have not received a reply. ”

Apr 18, 2007 by Sheila from Newington, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The way it was set up - very safe.
• I didn't like the parking garage needs some upgrading.

“Very clean, safe staff friendly.”

Apr 11, 2007 by Charisse from West Los Angeles, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• First time in Hartford. Amenities and location were good. Pleasant staff.
• No hot water at times. Windows in room do not open for fresh air.

“This was my first time in Hartford, ct and I was told by locals that the Hilton downtown is an unbeatable location. It's a 1 minute walk to the most remarkable restaurants in Hartford. Max and tribal kitchen. The staff, at the Hilton, was quite attentive and pleasant. Even though, there were issues with the hot water. I would still highly recommend this hotel.”

Mar 28, 2007 by Sam from Northampton, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was very friendly and helpful.
• Not much nightlife in that section of town. And no convenience/grocery store was closed.

“My girlfriend and I stayed one night for a travel layover. The staff was awesome and the located was right off the highway. 12 Min. From the airport. Not much nightlife in tat section of Hartford but it was clean and worked for us.”

Feb 20, 2007 by Sheila H. from Newington, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly personnel.
• No microwaves on hotel floors.

“Location and price was wonderful, great and I would do it again.”

Jan 17, 2007 by Dan from Meriden, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool, sauna and hot tub.
• Parking was not included.

“Overall good experience.”

Nov 15, 2006 by Dan from Southington, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds are extremely comfortable.
• Breakfast room service was expensive- bagel, job coffee was $18.

“Centrally located in downtown Hartford convenient to civic center, plays, and museum and night life. Comfortable, classy hotel.”

Oct 18, 2006 by James from Dix Hills, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[7]

• The hotel was clean and pillows were perfect.
• The concierge was not always available

“I was surprised by the cleanliness and the beauty of the hotel.”

Sep 3, 2006 by Dan from Southington, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• High Quality convenient for walking downtown bars and restaurants, great view of capital.
• Parking fee was high.

“Great place to stay on a Friday night. Many places to go in downtown Hartford without driving. if the price is right will do several times a year.”

Aug 29, 2006 by Pat from Binghamton, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• The mattresses and bedding were fabulous.
• The exercise room was too cold to even think about exercising in.

“Beautiful place if not a little on the Target trendy side. Great bathroom and bedding. Beautiful pool. Front desk seemed a little understaffed and parking ramp ticket had to be stamped every time you came into the hotel, which meant waiting for a clerk to be available. We were bummed that Internet access came with a charge, which we did not access because of the expense. Definitely pleasant. First time we'd been in a Hilton.”

Aug 23, 2006 by Sam from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, lovely decor, gracious staff.
• Only the lighting in the bathroom and the exorbitant business center fees.

“I thoroughly enjoyed my stay. My room was very comfortable and attractively decorated. The public areas are lovely, and the front desk staff was extremely helpful. Terrific restaurant off the lobby, and a terrific downtown location added to my enjoyment. I would definitely stay at the Hilton again.”

Aug 19, 2006 by Nat from Audubon, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Its proximity to local music venue and local restaurants.
• I did not like the restaurant picks, I would have likes more variety.

“Location was great! It was very clean and service from staff was excellent Little limited with restaurants in the hotel, but others were in walking distance I'd stay there again if I found myself in Hartford again.”

Aug 17, 2006 by Sheila from Newington, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location - felt very secure.
• Everything was great.

“I would recommend if your visiting Hartford for any reason to stay there. Convenient location, very secure.”

Aug 3, 2006 by Lauren from Pawtucket, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were great, the staff was nice and the barkeep was cheerful.
• No advance warning that parking was $15/night.

“We had 2 social events to attend in Hartford and this hotel was ideally situated. overall, it was a great experience.”

Jul 27, 2006 by Michael from Gales Ferry, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location.
• No Complaints.

“Great stay for the cost. What a value!”

Jul 19, 2006 by Nancy from Fredericktown, OH
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[3]

• The Bed was comfortable.
• The staff, the busyness of the place. Too noisy.

“Did not like my stay and not a quality place to stay.”

Jul 12, 2006 by Gail from Bedford, NH
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• Beds were comfortable, but were two full sized rather than two queens.
• Traffic noise was very loud. Bathrooms were very small and unappealing.

“Satisfactory, but nothing more. Way too much traffic noise to sleep well. Would prefer to stay elsewhere next time.”

Jul 10, 2006 by Deverell from New York, NY
Overall Rating: 5
Cleanliness:[9] • Staff:[3] • Location:[10]

• Location.
• Staff.

“I choose this hotel mainly because it listed having a whirlpool. The whirlpool was out of order when I arrive. somehow I was never told. To make up for it Some promises where made to me. I was offered a room upgrade and some meal and room service vouchers. I changed rooms and the new room was exactly the same as my previous room. So much for my "upgrade". Upon checking out my charges included things that were supposed to be comped based on my meal vouchers. When I spoke to the manager on duty, he explained that he didn't know anything about my situation and that a refund for these charges would not be given. All in all I was very disappointed with how things were handled. I will also note that the hotel was only 5% full during my stay.”

Jun 16, 2006 by Jim from Medford, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great bed.
• The staff were unable to direct me to any open restaurants for brunch.

“Solid hotel with nice rooms. Hartford's social life is dying and the area has few options outside of the hotel restaurant/bar.”