User Reviews for Hilton Hartford

Research User Reviews for Hilton Hartford (21-40 of 80)

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Feb 15, 2008 by Brenda from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, Location, Location with Parking!
• Didn't see an internet "business" center (ex: printer,).

“Great location convenient to Downtown attractions and dining. Friendly, professional staff. Large, clean rooms.”

Feb 6, 2008 by Aaron from Watertown, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Parking was flat fee regardless of how many times you came and left.
• Faulty doors and windows.

“When you hear the name Hilton you automatically think exceptional interior and level of service. While everything was good I would put it on the same level as a Marriot. The lobby was nice, but the layout was closed. There was an in house restaurant but I did not have the opportunity to try it. The rooms were standard size without too much glitz. The bed was amazing! Definitely looking for a Hilton bed next holiday season. We had an issue with our TV upon arrival and had to switch rooms and it wasn't a major issue but the 1st room had a much better view. Seemless transaction checking in and out which was a very pleasant surprise. Parking was our highlight as we could go in and out as much as we pleased for a reasonable flat rate.”

Dec 19, 2007 by Brian from Fairfield, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was great; very helpful.
• Where's everybody in Hartford?

“Great location. Excellent updates and renovations since last stay. Books in the lobby, wonderful. Good food at the hotel restaurant.”

Nov 7, 2007 by Doug from Cleveland, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good room, good value.
• Windows were cold, and heat was hard to control.

“I guess Im ok with the room. The only problem, considering it's an older building, is that although the rooms were clean and space was awesomely maintained, the room thermostat was hard to control. We had double blankets on our baby girl, at first the room started out nice and warm, and then later at night it was too chilly for her. Other than that, the price paid was certainly worth it, seeing as how I had to stay in downtown Hartford anyway.”

Oct 23, 2007 by Chris from Montreal, QC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Everything else great, especially the restaurant food.
• Finding it.

“This is a great hotel, with great staff, room, and fitness facilities. (Fitness Room is Great). Natural setting, and trails, great! Only difficulty, which is a bummer, is finding it in the maze of roads. Its a shame it's difficult, because once you get up that hill, it is superb.”

Oct 23, 2007 by Sandy from Brookline, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location is superb; staff friendly, helpful, and the room met our expectations.
• I have no complaints.

“The Renaissance Hotel's location was convenient to all of downtown Seattle, especially the waterfront, the beautiful library, and the Seattle Art Museum. It contributed to a very pleasant Seattle visit.”

Oct 16, 2007 by Jody from Windsor, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel was actually beautiful when I opened the door I was pleasantly surprised.
• It was hard to get the door unlocked.

“The hotel was beautiful and the hotel staff was extremely helpful. I would definitely stay here again.”

Jun 14, 2007 by Gilda from Greenwich, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Parking area is new, breakfast is downstairs
• Towels smells perfume; no electricity - see below

“I actually stayed at this hotel and the last time it was an unacceptable experience due to sewer smell and water spilling over the bathrooms floors that the executive assistant at Hartford Hilton wrote back to me a stay free, but then the new executive assistant says the old executive assist. No longer work there and can't honor my stay. I did not want to call service, but the bath towels smelled perfume. It was used. Also, when I plug the iron to the GFI outlet, the fuse blew; coffee was not done and then, I did not iron my pants. I did not want to complain to the Hilton, until I left and ended up not ironing my clothes or drinking coffee. Then, when we went for breakfast, the coffee downstairs M&M was so strong that I experience a rush in caffeine to the brain. I wished I had better experience, but this is the 2nd time that I experience such unusual experience.”

Jun 7, 2007 by Brandi from Exeter, NH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The bed was great.
• A/C didn't work in our room.

“My friend and I enjoyed our stay very much. Although our a/c was broken and it was 87 degrees out. We made a call and they sent up a very helpful employee who fixed the issue, we thought. We left for our concert and came back to a 78 degree room! The same person was sent up again to fix it. It worked fine for the rest of our stay. The room was very clean and comfortable. The bed made me not want to check out the next morning!”

May 2, 2007 by Danielle S. from Cumberland, RI
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[7]

• The decor was beautiful, and the location was great.
• The bathroom was cover in hair, housekeeping left our room open, and most of the staff was rude.

“I will never stay with the Hilton again. The worst thing is that I wrote a complaint to them about their rude staff and how awful I was made to feel about complaining that my room had been left open all day, and I still have not received a reply. ”

Apr 18, 2007 by Sheila from Newington, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The way it was set up - very safe.
• I didn't like the parking garage needs some upgrading.

“Very clean, safe staff friendly.”

Apr 11, 2007 by Charisse from West Los Angeles, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• First time in Hartford. Amenities and location were good. Pleasant staff.
• No hot water at times. Windows in room do not open for fresh air.

“This was my first time in Hartford, ct and I was told by locals that the Hilton downtown is an unbeatable location. It's a 1 minute walk to the most remarkable restaurants in Hartford. Max and tribal kitchen. The staff, at the Hilton, was quite attentive and pleasant. Even though, there were issues with the hot water. I would still highly recommend this hotel.”

Mar 28, 2007 by Sam from Northampton, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was very friendly and helpful.
• Not much nightlife in that section of town. And no convenience/grocery store was closed.

“My girlfriend and I stayed one night for a travel layover. The staff was awesome and the located was right off the highway. 12 Min. From the airport. Not much nightlife in tat section of Hartford but it was clean and worked for us.”

Feb 20, 2007 by Sheila H. from Newington, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly personnel.
• No microwaves on hotel floors.

“Location and price was wonderful, great and I would do it again.”

Jan 17, 2007 by Dan from Meriden, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool, sauna and hot tub.
• Parking was not included.

“Overall good experience.”

Nov 15, 2006 by Dan from Southington, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds are extremely comfortable.
• Breakfast room service was expensive- bagel, job coffee was $18.

“Centrally located in downtown Hartford convenient to civic center, plays, and museum and night life. Comfortable, classy hotel.”

Oct 18, 2006 by James from Dix Hills, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[7]

• The hotel was clean and pillows were perfect.
• The concierge was not always available

“I was surprised by the cleanliness and the beauty of the hotel.”

Sep 3, 2006 by Dan from Southington, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• High Quality convenient for walking downtown bars and restaurants, great view of capital.
• Parking fee was high.

“Great place to stay on a Friday night. Many places to go in downtown Hartford without driving. if the price is right will do several times a year.”

Aug 29, 2006 by Pat from Binghamton, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• The mattresses and bedding were fabulous.
• The exercise room was too cold to even think about exercising in.

“Beautiful place if not a little on the Target trendy side. Great bathroom and bedding. Beautiful pool. Front desk seemed a little understaffed and parking ramp ticket had to be stamped every time you came into the hotel, which meant waiting for a clerk to be available. We were bummed that Internet access came with a charge, which we did not access because of the expense. Definitely pleasant. First time we'd been in a Hilton.”

Aug 23, 2006 by Sam from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, lovely decor, gracious staff.
• Only the lighting in the bathroom and the exorbitant business center fees.

“I thoroughly enjoyed my stay. My room was very comfortable and attractively decorated. The public areas are lovely, and the front desk staff was extremely helpful. Terrific restaurant off the lobby, and a terrific downtown location added to my enjoyment. I would definitely stay at the Hilton again.”

Aug 19, 2006 by Nat from Audubon, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Its proximity to local music venue and local restaurants.
• I did not like the restaurant picks, I would have likes more variety.

“Location was great! It was very clean and service from staff was excellent Little limited with restaurants in the hotel, but others were in walking distance I'd stay there again if I found myself in Hartford again.”

Aug 17, 2006 by Sheila from Newington, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location - felt very secure.
• Everything was great.

“I would recommend if your visiting Hartford for any reason to stay there. Convenient location, very secure.”

Aug 3, 2006 by Lauren from Pawtucket, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were great, the staff was nice and the barkeep was cheerful.
• No advance warning that parking was $15/night.

“We had 2 social events to attend in Hartford and this hotel was ideally situated. overall, it was a great experience.”

Jul 27, 2006 by Michael from Gales Ferry, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location.
• No Complaints.

“Great stay for the cost. What a value!”

Jul 19, 2006 by Nancy from Fredericktown, OH
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[3]

• The Bed was comfortable.
• The staff, the busyness of the place. Too noisy.

“Did not like my stay and not a quality place to stay.”

Jul 12, 2006 by Gail from Bedford, NH
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• Beds were comfortable, but were two full sized rather than two queens.
• Traffic noise was very loud. Bathrooms were very small and unappealing.

“Satisfactory, but nothing more. Way too much traffic noise to sleep well. Would prefer to stay elsewhere next time.”

Jul 10, 2006 by Deverell from New York, NY
Overall Rating: 5
Cleanliness:[9] • Staff:[3] • Location:[10]

• Location.
• Staff.

“I choose this hotel mainly because it listed having a whirlpool. The whirlpool was out of order when I arrive. somehow I was never told. To make up for it Some promises where made to me. I was offered a room upgrade and some meal and room service vouchers. I changed rooms and the new room was exactly the same as my previous room. So much for my "upgrade". Upon checking out my charges included things that were supposed to be comped based on my meal vouchers. When I spoke to the manager on duty, he explained that he didn't know anything about my situation and that a refund for these charges would not be given. All in all I was very disappointed with how things were handled. I will also note that the hotel was only 5% full during my stay.”

Jun 16, 2006 by Jim from Medford, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great bed.
• The staff were unable to direct me to any open restaurants for brunch.

“Solid hotel with nice rooms. Hartford's social life is dying and the area has few options outside of the hotel restaurant/bar.”

Jun 14, 2006 by Dustin from Narberth, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very clean with very helpful staff.
• Parking attendants rude; parking was expensive.

“Overall very nice hotel. Very pleased.”

Jun 14, 2006 by Rich from Pepperell, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They gave us a room on the top floor with excellent views of the city.
• A parking charge of $15.00.

“Excellent accommodations, friendly staff, Conveniently located in the downtown area.”

Jun 7, 2006 by Tammie from Lake Worth, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was big, beds really comfortable, slept like a baby.
• Can't find anything I did not like, except no diabetic syrup in restaurant, but bananas did the trick.

“The staff at this hotel really try to go out of their way for you, the rooms are great and the service was excellent, they even upgraded my room for me with no hassle Concierge even printed out items from map quest for us. Parking is very convenient, even with a big concert going on and all parking places being taken, they had saved spots for Hilton hotel guests. I give this hotel a 10+.”

Jun 7, 2006 by Lisa from Burlington, VT
Overall Rating: 2
Cleanliness:[5] • Staff:[2] • Location:[2]

• Blankets and towels were good quality.
• No fridge or MW in room. $10 for Internet. $15/day parking.

“Rent a fridge for $10/day! I don't think so. Pay for Internet access that is touted as available? Never had to pay for that before. Same for parking at a hotel, even in a city. To top it off, the first room assigned to me had another couple in it already. The second room was small, with 2 full size beds. Cramped and uncomfortable. ”

Jun 6, 2006 by Devi from Staten Island, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Extremely comfortable beds and pillows.
• Clock had the wrong time and could not be changed by me. I had to wait an hour to have a maintenance man come and open the clock and change it.

“The hotel was very clean, check in was smooth. The parking garage was very crowded due to a concert across the street. Beware of the restaurant, I ordered a pastrami sandwich and had to return it because the meat smelled really bad.”

Jun 1, 2006 by Jessica from Pasadena, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• The bathroom! Elegant and luxurious.
• View from the room (freeway).

“Clean, modern and elegant decor, great restaurant in the lobby, met all needs and expectations.”

May 27, 2006 by Anne from Bridgewater, NJ
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• Room was nice.
• Lobby/lounge area congested/loud.

“My husband and I have stayed at this hotel a number of times during our sons college life. The majority of stays were fine, even before the renovation. This last time (for his graduation) was the worst, and thankfully the last. When we first walked into the lobby from the parking area, we were greeted by the booming music from the lounge which was directly adjacent. First turnoff, after traveling three hours. Desk clerk could have been a LOT more guest friendly. After brining our bags to our room, we decided to go to the lounge for a relaxing drink, and by this time the music had stopped. We found seating, but at the expense of having to look at other seating areas that had been left uncleaned by staff. Glasses, napkins, seats askew. That was unnecessary, and not at all providing for our comfort. As they say in customer service, "it's the little things".”

May 17, 2006 by Chris from Elmira, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Comfy beds.
• Bar and food closed before posted hours.

“Pretty.”

May 17, 2006 by Mike from Moncton, NB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was clean and the bed was HUGE. Very comfortable.
• Parking was expensive.

“The hotel was clean and the staff was friendly.”

Apr 26, 2006 by Mk from Sea Bright, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• No problems from start to finish-serene.
• We drove back to the hotel when the Billy Joel concert let out-no traffic control.

“The Hilton is a pleasant hotel with very clean rooms. It's in a great location and convenient for travelers.”

Apr 25, 2006 by Michelle from Swampscott, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[7]

• The Crabtree and Evelyn products, thick towels and fine linens were wonderful. It was also very clean.
• I did not like the very expensive parking that was assessed. I wish the room had two queen beds instead of two double beds.

“Hotel room was very clean and comfortable. The beds were very comfortable. I liked the radio and television set. I did not like the hotel's location relative to restaurants and shopping. Also, I thought the hotel overcharged for weekend parking which is plentiful in Hartford.”

Apr 13, 2006 by Seiry from Apollo Beach, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice and modern decor.
• I was given a room right in the hall way of the elevators to much noise hard to sleep.

“The hotel was very nice and in a great location but the walls are very thin and had trouble thing to sleep with the noise.”

Apr 6, 2006 by Bob from New Paltz, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Nothing.

“Good place. Chinese food room service!”

Apr 5, 2006 by Sharon from Coral Springs, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Restaurant staff was very attentive for breakfast and front desk very friendly.
• Dinner was pricey and the food wasn't even good.

“Room only a good size for 4 people, couldn't fit a roll away in here if you tried. Comfortable beds and bedding. I would stay there again. Great location”

Mar 3, 2006 by Diane from Getzville, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy on and off I-84, many restaurants within walking distance.
• Breakfast service a bit slow.

“Perfect for our purpose. I wish I could have enjoyed the lobby and bar area. Quite nice.”

Mar 1, 2006 by Shawn P. from Northport, NY
Overall Rating: 1
Cleanliness:[6] • Staff:[5] • Location:[6]

• It was located close to where I wanted to be and room service staff were at least nice.
• The general lack of hospitality of the staff.

“Fire alarm went off late at night-staff had us outside (in freezing temps) and never bothered to inform us we could go back in. After having to ask if we were okay to return the staff said we would be camped breakfast in the AM, only to have it charged in full to me.”

Feb 21, 2006 by Barry from Kingston, NY
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[8]

• The restaurant was good.
• Too many fire drills, walking down 17 flights and standing in the cold.

“The hotel had two fire drills over the weekend, which adversely affected my niece who was competing in the junior Olympics. I understand there have been more fire drills in the previous few weeks. My legs are still sore several days later from walking down 17 flights, and standing in the cold.”

Jan 6, 2006 by Joe from New Britain, CT
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Location.
• I was very disgusted by the Jacuzzi. There was dirt foamed up against the side of the walls. And then my robe got stolen from the swimming pool are.

“The hotel looks nice at first but beware. As my wife and I entered the pool area there were kids in the pool and two women who seemed to be employees on their day off. We saw a Jacuzzi and hopped in. Quickly jumped back out because we almost threw up our dinner. The hot tub was filled with dark dirt foam around the sides talk about nasty. And then my robe also got stolen from the swimming pool area. You have to get through 2 key access doors to enter the pool area. I really doubt guests are going to pay that much for a night in Chilton to steal a robe. Oh, and they seem to have problems supplying foot water no hot water at night and also in the morning Stay away from this hotel unless you want a miserable time. At least that's how it was for my wife and there'll stick with Marriott next time as we usually do.”

Jan 4, 2006 by Mary from Enfield, CT
Overall Rating: 4
Cleanliness:[10] • Staff:[5] • Location:[10]

• Modern.
• Noise control of other guest.

“I had to call 3 times for the hotel staff to ask neighboring guests to quiet down. When we brought this up to the staff the following morning we received an unapologetic reply.”

Nov 23, 2005 by Drew from Oneonta, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic room, great view.
• Overpriced parking.

“This hotel is in fantastic spot in downtown Hartford. The Chinese or deli is cute and it has a little solo bar. The staff is wonderful and the facility is fabulous. The room was spectacular for the price and the bed was one of the most comfortable I've ever slept in. The only problem is parking in a garage. Cost $15.00 a day.”

Nov 3, 2005 by Kim from Wakefield, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The bed was extremely comfortable.
• The pipes made a lot of noise.

“The hotel is in a convenient location. Easy on and off access to route 84. The hotel was remodeled and is very clean and comfortable. I would definitely stay there again.”

Oct 19, 2005 by K from Simsbury, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Nice room, newly updated.
• No concierge on duty, when we were there.

“Great service, parking not included, nice rooms updated and elegant. Good for business or local dining or civic center event.”