User Reviews for Omni New Haven Hotel at Yale University

Research User Reviews for Omni New Haven Hotel at Yale University (1-20 of 130)

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Dec 8, 2009 by Sachin from Arlington,VA
Overall Rating: 8

• Good location, polite staff and efficient service.
• Full of unruly high school students making a ton of noise in the lobby area.

“I would really recommend this hotel. For someone visiting Yale for the first time it was very conveniently located. I was able to walk all over the place. The staff were polite and the hotel was an overall good experience.”

Sep 9, 2009 by Sandy from Raleigh,NC
Overall Rating: 9

• The hotel staff was amazing, great price for what we received. I was happy.
• We had to pay $19 for parking per day to park in the hotel parking!

“I enjoyed our stay here, but because of paid parking, I am not sure this would be my first choice for next time. Overall, very clean and attentive staff.”

May 5, 2009 by Jonathan from New York,NY
Overall Rating: 8

• Comfy bed.
• 20 dollar charge for self-parking.

“Friendly staff. Small but pleasant rooms.”

May 2, 2009 by lili from San Jose,CA
Overall Rating: 9

• Very comfort bedding and high quality shampoo condition.

“The hotel staff is very friendly and professional trained. Room is not big and fancy but has a lot golden touches which make you feel comfortable.”

Apr 23, 2009 by Maureen from East Northport,NY
Overall Rating: 2

• It was clean. One person at the front desk was friendly and helpful.
• Ridiculously small rooms for the price.

“The rooms were beyond small, and I found the staff to be unaccommodating. The hotel did not have hot water for an entire morning and did nothing to accommodate myself or the people I was with. We were there for my sister's wedding and the entire bridal party had to take uncomfortably cold showers, including the bride. They ran out of the food they offer on their late night menu. The service staff for our private breakfast had poor attitudes and were unwilling to meet our requests-my table asked for soda. I couldn't believe this is a 4 star hotel. I've had better experiences at some motels.”

Mar 20, 2009 by Gail from Vineyard Haven,MA
Overall Rating: 9

• Clean, friendly staff, good gym, comfortable beds.
• WiFi was not working.

“Everything was fine. The first room we were given had a smoky odor, but they quickly and cheerfully changed our room. The gym was good, bath/shower was pleasant, and bed was very comfortable. Only problem was that we signed up for Wifi and it wasn't working well -so slow it was useless. They were very apologetic.”

Mar 15, 2009 by Teresa from Fort Worth,TX
Overall Rating: 9

• The close proximity to the city nightlife.
• The self parking fee was a little much at $18.

“Great hotel. Great location easy to get in and out of.”

Feb 9, 2009 by Matt from Brighton,MA
Overall Rating: 9

• The bed was amazing, the view was beautiful.
• Elevator broken at 8 am- no signs, waited 15 mins before stairs.

“The king bed room was like an oasis. Clean room, modernly decorated, will always stay there when visiting new haven.”

Oct 31, 2008 by jackie
Overall Rating: 10

• Right in the heart of New Haven.
• Had to pay for parking.

“I loved the atmosphere, luxury sheets, tons of pillows. Walking distance to Yale, which we were there to see, as well as restaurants, bars, and a nice park/green.”

Oct 18, 2008 by Curt
Overall Rating: 6

• Location.
• Hotel was old, and room was small.

“Rooms are small and hotel needs renovated, but the location is great.”

Oct 13, 2008 by Paul
Overall Rating: 9

• The beds were very comfortable.
• Valet parking is a little pricey.

“The location was great, being close to the Yale campus, theaters, and good restaurants. Customer service was excellent.”

Sep 16, 2008 by Dorothy
Overall Rating: 3

• Bedroom & bathroom were clean, linens crisp, colors not garish.
• The long wait for the elevator from the garage to the hotel upon our arrival.

“The hotel was nice, clean and the people were pleasant. On the down side, there was a fire in the hotel restaurant early Friday morning and we had to leave our rooms at 1:30 am and couldn't return until 4:00 am. Management did their best, under the circumstances, to offer water, blankets, coffee and tea to the displaced occupants but there weren't enough blankets to go around because management was barred from re-entering the hotel. I would stay at this hotel again even after the fire experience.”

Sep 12, 2008 by Kelley from Berlin, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were heavenly.
• The elevators were nauseating.

“The hotel was very comfortable but it cost 25 bucks to park though.”

Sep 5, 2008 by David from Jamaica, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Wonderful view from 20th floor restaurant and well located for Yale visits.
• Nothing objectionable.

“Central New Haven location, easy stroll to restaurants and Yale campus. The hotel is much more welcoming inside than out and is excellent value.”

Sep 3, 2008 by Eleanor from Bronx, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[7]

• In the city where my daughter lives.
• Small room, dreary, in need of renovations.

“Centrally located, certainly adequate. On the plus side, the bed was very comfortable, bathroom good sized, excellent shower. On the negative room is exceptionally small, wall paper and paint are dingy and peeling, ceilings low with large dusty vents.”

Sep 2, 2008 by JR
Overall Rating: 9

“Great hotel.”

Sep 2, 2008 by Bob from Mountain Lakes, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Excellent location.
• Parking was very expensive.

“Great location and staff was excellent. Will certainly stay again.”

Aug 31, 2008 by Colleen from Foresthill, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[8]

• Staff was very friendly, although at times calling the front desk you didn't receive an answer you had to call operator, not good for a 4 star hotel.
• Room was way too small could hardly walk around the room with 2 people.

“Really not a 4 star hotel for the price.”

Aug 18, 2008 by Amy from Swarthmore, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Friendly, helpful staff. Great location. Close to restaurants.
• The bathroom could have better lighting.

“We are so glad we chose the Omni. Comfortable clean room, I never felt I had to worry about what my kids were touching! We asked for a view and the view of New Haven was terrific. The view from the restaurant on the top floor is said to be the best in town. We do not have a lot of demands as travelers, but everything felt easy and low key there. All I would ask for is better lighting in the bathroom. If I would been putting on make up for an event or wedding I would have been annoyed. But overall, a real pleasure to stay and I hope to stay again.”

Jul 23, 2008 by Debbie from West Hartford, CT
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice view from the restaurant.
• Too few elevators causing long, long waits and very crowded rides.

“This hotel was very nice if you are visiting sites within New Haven. Parking was available and it is within steps of many wonderful restaurants.”

Jul 16, 2008 by Aaron from Bennington, VT
Overall Rating: 3
Cleanliness:[7] • Staff:[8] • Location:[7]

• Great location and everyone was really nice.
• Small place, charge you for everything including a 10$ fee for WiFi. The breakfast was horrible.

“The worst part was that I paid $45 for the breakfast that gets delivered to the room in the morning and the food was really bad. We ended up throwing it out and going out to eat somewhere else instead.”

Jul 3, 2008 by Terri from Lincoln, NE
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• It's location to Yale.
• We were told it was not safe to be outside of the hotel at night.

“We were concerned by the fact that we were told not to venture outside of the hotel at night. We ate at the Temple Grill, per the hotel's recommendation, and it was yummy!”

Jun 27, 2008 by Kim from Winchester, MA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• Location.
• Room size is small.

“We had a problem with our room and it took three attempts to fix it. We finally had to move to a new room.”

May 26, 2008 by John from Portland, OR
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Everything fine.
• Everything fine.

“Very satisfactory.”

Apr 6, 2008 by Mary from New Haven, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenience.
• Nothing.

“I had a delightful, restful, and most enjoyable stay.”

Apr 3, 2008 by Eunjin from Chicago, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Excellent staffs, nice view from the room.
• Lots of noise from outside two in the morning during the weekend.

“Nice hotel in excellent location, kind staff only bad thing was noise from outside on weekends starting from 10pm to 3 am. Drunken students, police cars.”

Mar 30, 2008 by Stephen from East Boston, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Excellent location convenient to Yale facilities.
• Worn around the edges, in need of an update.

“Although in an excellent location, this hotel is in need of an update, and should not be listed as a 4 star property. Rooms were small, furniture has seen better days out of date and damaged, and access to parking garage is comical or unacceptable if you are handicap or elderly.”

Mar 25, 2008 by Jonathan from Potomac, MD
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location.
• Rooms need refurb.

“Best location in the heart of the City. Would only recommend stays here at discount prices.”

Mar 25, 2008 by Dawn from Bridgeport, CT
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[6]

• The waitress at the restaurant was very nice.
• The bed was very hard and uncomfortable.

“For the price of the room for one night I expected it to be much more elegant.”

Mar 13, 2008 by Meggin from West Hartford, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location.
• Walls were not very soundproof.

“This hotel is in a great location. Convenient to all of downtown New Haven nd Yale. The decor and style is very nice and up to date. The only problem we encountered was the lack of soundproofing in the rooms. We could hear things above us, below us, next to us. It was difficult to sleep well. Every time someone flushed a toilet we could hear the water running through the pipes.”

Mar 10, 2008 by Olga V. from Lincoln, NE
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Staff.
• Bathroom.

“It is nice hotel at nice location. However, it is hard to find not expensive but good restaurant for dinner around. It was not noisy. They have to change fruit in the lobby. Room is cozy and nice. AC worked fine. The only problem was the restroom in the room. Water was leaking on the floor. Overall, it was nice to stay there but not more than two nights.”

Feb 28, 2008 by Sara from Brighton, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location, comfy bed, amazing shower.

“Great hotel for a nice getaway, room was a place where you feel like you could escape. Shower was amazing as well as the bed and linens.”

Feb 27, 2008 by Richard from Katonah, NY
Overall Rating: 0
Cleanliness:[1] • Staff:[7] •

• Comfortable bed, quiet.
• Dirty, shabby room.

“Very average for price. Not worthy of a 4 star rating. Very friendly staff.”

Feb 26, 2008 by Mark from Washington, DC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel had lovely decor and wonderful staff.
• The room was rather on the small side.

“The hotel staff is fabulous and the location is very convenient. I would highly recommend it.”

Feb 5, 2008 by Keith from Lakeville, CT
Overall Rating: 6
Cleanliness:[8] • Staff:[2] • Location:[9]

• The doorman was terrific and the location was excellent.
• The woman who worked at the front desk was not helpful. They had no maps of the area, no change, and they failed to put a call through.

“Laughable that it received 4 stars. I waited and waited for things, and the staff seemed putting off by having me stand around (though I was waiting for them!)”

Dec 29, 2007 by Erica from Jamaica Plain, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Lobby and common spaces are well kept and elegant.
• Arguably the most uncomfortable bed in the world, at any price point.

“I have stayed here many times. It is very well located. Dining is very good, not amazing, but consistent. Major detractor is the unbearably uncomfortable beds. Pure misery. I think the omni should take a cue from the Westin and focus on the quality and comfort of sleep surfaces! Everything else is fine, well kept in this elegant, if not getting a tad bit worn, hotel.”

Dec 21, 2007 by John M. from Laurel, MD
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location. Friendly staff.
• Rooms are smaller than I expected. Elevator noise and the noise of the shower from upstairs were bothering. Other than that hotel was great.

“Location is great. Staff is very friendly. Hotel is clean. Rooms are smaller than I expected. Elevator noise and the noise of the shower from upstairs were bothering. Hotel is charging $18 per night for parking. I definitely stay here again.”

Dec 14, 2007 by Brandon from Cleveland Heights, OH
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[8]

• The brunch was great.
• Bathroom didn't close, no bathtub, room service food mediocre.

“Ok hotel, probably great for new haven. Seems older. Food seems to be hit or miss. Overall, did not meet our expectations of a 4 star hotel which we had been excited about. No bathtub + bathroom door didn't close not fun!”

Nov 29, 2007 by Iris from Kingston, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• I enjoyed the fresh fruit and juice in the hotel lobby.
• The wireless internet connection was extremely bad and ultimately useless.

“This is a comfortable, well situated hotel in Downtown New Haven. The rooms are comfortable, clean, with all the amenities. My only problem with the hotel was the wireless internet connection in the room. The signal was so low that I could only have access to the internet for 1 minute or so at a time. When I called to ask about this, they said they could send something to my room to increase the signal, of course at a charge.”

Oct 23, 2007 by Jean from Alstead, NH
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[9]

• I was clean and close to needed destinations.
• The staff was not very pleasant.

“The hotel was fine. Because of your hidden fees and the fact that the hotel did not give the service. In the end I did not save any money. I paid the same rate with your fees that I would have normally for this hotel.”

Sep 26, 2007 by Christine D. from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff is so friendly and helpful.
• The televisions are old.

“It's a great location. The hotel is beautiful and incredibly clean. I love staying there.”

Aug 14, 2007 by Carole from Hopkinton, MA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[8]

• Location and comfort.
• Mini bar was open and dirty; service in lounge/restaurant was not good.

“Very comfortable!”

Jan 24, 2007 by Anthony from Newington, CT
Overall Rating: 5
Cleanliness:[9] • Staff:[5] • Location:[6]

• There were a lot of toiletries in the bathroom.
• The thermostat did not work.

“I was really disappointed in this hotel. The room was on the smallish side and the toilet lid would not stay up by itself, since it was up against the vanity area. The hotel overall is beautiful, but the thermostat in my room did not work properly, and the maintenance man was not able to fix it, so he recommended opening a window. The hotel was booked solid, so I couldn't even get another room.”

Dec 29, 2006 by Benjamin from New Haven, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Great location. Great hotel.
• Need to pay for parking.

“The omni is a great hotel - the nicest in new haven. gets you a great price. You'll end up paying to park a car there, but it's worth it to not have to park in downtown new haven.”

1 of 2 people found this review helpful.

Dec 20, 2006 by Larry from Simsbury, CT
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Quality property in dot new haven.
• HVAC problems ongoing issue.

“Great accommodations in downtown new haven. Very convenient to most venues and restaurants. Ac is not operable in winter months due to age of HVAC system so that on mild days, rooms tend to be warm.”

Nov 21, 2006 by Sally from Wayland, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• We liked the proximity to Yale. We liked the old world charm.
• The elevators were slow. The entrance from the garage had a bad odor - needs improvement.

“We like the hotel staff they were friendly, efficient and the maid service was excellent. The old world charm of the lobby and rooms was nice. We enjoyed the work out room and the maids again were always cleaning even in the weight room. The fruit in the work out room was convenient. We did not dine there so we do not have a comment on the dining experience.”

Nov 15, 2006 by Jason from Sellersville, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[6]

• The room was beautiful and clean, and the staff was helpful.
• Parking was expensive, even by hotel standards.

“A nice hotel in an area without a widespread selection. It was conveniently located, clean, and very attractive. Staff was helpful and courteous. The price was about what you would expect...not a great value but adequate. The only downsides were that it is located in a busy (and very loud) part of the city, so on a weekend expect to hear outside partygoers very late into the night, and the parking was expensive and a bit inconvenient, mainly due to the fact that the hotel doesn't own the garage, the city/state government does, and they have it open to the public so you have to fight non-hotel guests for parking spaces. Still, in an area with limited selection, the rooms, staff, and amenities are all very nice and one could do far worse as far as quality is concerned, so with these caveats in mind I recommend it.”

Nov 5, 2006 by Amanda &. from Jackson Heights, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beds - superb. Decor - Superb.
• Dining chairs so bad that they hand out pillows! Burnt toast. No safety bars in shower.

“This hotel is beautiful. Convenient to everything. Surrounded by great restaurants. Friendly and interesting staff. But if you are elderly, fat or clumsy, you are apt to get injured or killed in their bathtubs. Their shower can burn you to a crisp and there are zero safety measures for getting in and out of the tub or shower. I talked to several people but they think that any safety measures are strictly for ADA people. I said businessmen who are fifty with a pot belly and drink 2 cocktails do not see themselves as disabled! Their dining room chairs have zero padding and you can feel the webbing and slip the disc in your back. The chairs should have been returned the day they got them! I was given 2 pillows, and I used one. My partner looked like a midget in his chair and the table came up to his collar bone! The toast was really burnt! They even forgot the juice! The view was great but who cares. [We didn't remind them.]”

Oct 22, 2006 by Paul from Woburn, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The best Hotel in New Haven!
• $18 for parking per night.

“Nice Hotel & great location. Parking was the only issue.”

Sep 30, 2006 by Jerry from Sacramento, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[5]

• Location if interested in Yale.
• Cost of parking.

“Over rated with price of parking ($18).”