User Reviews for New Haven Hotel

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Oct 24, 2009 by Gloria from Davis,CA
Overall Rating: 9

• This was a older hotel with lots of charm and personality!
• Paid parking across the street, location, nothing was within walking distance.

“If I ever went to New Haven would stay here again. The staff was friendly. Remodel was going on, would like to see the final touches. The Starbucks coffee was served in the Lobby in the am was nice.”

Aug 19, 2009 by Renee from Lawrenceville,GA
Overall Rating: 6

• The location.
• Very old looking and parking was outrageous.

“Nice and quite in the heart of downtown New haven. Very central to restaurants and attractions downtown. Easy access to highway also.”

Jul 6, 2009 by Angeal from Waterford,CT
Overall Rating: 8

• Low price, great location, parking across the street.
• decor horrid, business center a joke, it looks old and worn.

“The staff was very friendly and polite and very helpful. The location was great, right in the middle of everything. Parking across the street was very convenient. The business center was a joke. The screen flickered off and on, no fax machine or other technology support. I chose not to bring a lap top for easy of travel and expected a decent business center. It was 1 computer with a wacky screen which kept going in and out and a printer that hardly worked. I had to drive to a library to finish my business report.”

Jun 27, 2009 by from Pearl River,NY
Overall Rating: 9

• Clean room. courteous staff. free wireless internet.
• Parking is expensive.

“This hotel is nothing fancy but it is perfect for anyone who needs just the basics. The room was comfortable and clean and it is convenient to Yale and many restaurants.”

Jun 15, 2009 by Mary from Perrysburg,OH
Overall Rating: 7

• Proximity to downtown New Haven is perfect.
• It's too old and in need of renovation!

“Convenient location, free internet. It needs renovation pretty badly! It's very clean, though.”

May 7, 2009 by from Mt.Sinai,NY
Overall Rating: 2

• $16/day add on to park in an unsafe garage.

“May be OK for college types visiting friends not for seniors.”

Apr 25, 2009 by Tina from Lexington,KY
Overall Rating: 8

• Amazing location.
• Room keys sometimes worked, and sometimes not.

“Went to visit Yale University. Able to walk everywhere. For the price it was wonderful. Older hotel but clean and well kept.”

Mar 31, 2009 by Rob from Albany,NY
Overall Rating: 6

• Room was very nice.
• There was no refrigerator or free parking. We had to pay $15 parking at garage.

“I prefer motels which have free parking. Most hotels have either no facilities for parking or charge extra for parking. Otherwise, the hotel was very good.”

Mar 23, 2009 by LeAundra from Saint Paul,MN
Overall Rating: 9

• Great location.
• Carpet needs updating.

“Large, bright room. Comfortable bed and nice decor. Only negatives were that there was no tub and the carpet needed updating.”

Mar 22, 2009 by George from Providence, RI
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• A clearly marked exit.
• Dirty, loud, unsafe and unfriendly.

“A man in the next room kept me up all night. The night desk attendant couldn't speak English, so he sent what looked like maintenance man to provide security. He knocked at the door next to us and then walked away. The worst hotel I have stayed in for a long time. Unhelpful staff and dirty place.”

Aug 30, 2008 by Risa Y. from Moraga, CA
Overall Rating: 6
Cleanliness:[3] • Staff:[8] • Location:[9]

• Very close to Yale.
• Old, stained furniture and carpet, poor lighting in bedroom & bath.

“The New Haven Hotel has a great location and very friendly people. However, it was noisy, and the rooms didn't feel clean because they were old and stained. The dim lighting in the bathroom made taking a shower a challenge. Parking was expensive.”

Aug 30, 2008 by Mk from Johnsburg, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Nice clean room and free internet and I thought the staff were nice and helpful.
• Parking is expensive and the rooms seem old fashion.

“The breakfast area on second floor was very nice, but they only serve breakfast and at the restaurant you can enter the catwalk over to the second floor of the parking garage, but the door locks and you then have to go downstairs to walk across the street. The bed wasn't too bad, but not the pillow top type.”

Aug 20, 2008 by David from Highland Park, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Nothing.
• They didn't explain that there is a $12.00 a day parking in addition to the cost of the room.

“Very old and dirty. The hotel has a $12.00 a day charge for parking that they do a poor job of explaining. The hotel restaurant charges $10.00 per person for continental buffet that can be had at most hotels for nothing. This hotel should be avoided!”

Aug 11, 2008 by Larry from Norwich, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Attitude of front desk staff.
• Noise in adjacent room.

“For the price that I paid it was an excellent deal. The restaurant is only open for a short time for breakfast. It would be nice if it was open for dinner. The common area in the lobby is spacious and clean. There is also a common area on the top floor that is also spacious and clean.”

Aug 11, 2008 by K. B. from Cohocton, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Located in Downtown, close enough to have a pleasant, safe walk around after dark.
• Area that you drive your car in, very tight. Also, parking across the street in a ramp garage.

“Quaint, hotel with beautiful framed art and mahogany furnishings. Located near Yale University. Lots of eating places within walking distance. Old movie theatre within a block. Large old wood paneled elevator-nice. Nice white sheets and bedspreads, in good sized rooms. Clean bathrooms and shower.”

Aug 8, 2008 by Marlene from Norcross, GA
Overall Rating: 1
Staff:[1] •

• They allowed me to store luggage after check out.
• It was filthy, worn out, smelled like a basement.

“This hotel had to be one of the most disgusting places I've ever stayed in. The entire hotel is decorated in like the Shady Rest from Petticoat Junction days. Our room had spots and stains on a clearly ancient pink carpet. The fabric on the sofa was so dirty and had so many water spots. One bedspread was so threadbare that I could see my hand through the 3 inch hole. The pictures on the wall were cardboard reproductions of the creepiest early American paintings my daughter and I had ever seen. She actually emailed a photo of one of them to her friends to confirm her assessment that the room was horrible. Teenage daughter slept in sweat pants and sweat shirt with a hood over her head because she was terrified of bed-bugs (which there were none found). Card-key entry to room took 6 to 8 tries to work. Air conditioner system ran continuously and sounded like a wind tunnel. Room smelled like a wet dog. Dryer in room did not work, thank goodness I had my own. If we had not arrived at the hotel so late in the evening and I was unfamiliar with the city, I would have packed up my bags the moment I walked into the room. Daughter had college interview the next day and we decided to write the experience off. Out of a four city tour, this was the worst of the hotels by far and the most expensive. I'd rather sleep in the park under a cardboard box.”

Aug 4, 2008 by Chen. from Capitol Hgts., MD
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The hotel was quiet and cozy.
• Hotel had no parking so I had to use the nearby paid parking garage at $12 each day.

“Overall, the hotel was fine and I enjoyed my stay.”

Aug 2, 2008 by Tom from Fairview Park, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• One of few available downtown location hotels under a 4 star rating.
• Getting a little old and shopworn, carpet was in need of replacement.

“Hotel was moderate at best. I had a poor location room. I was not able to see amenities other than a decent workout room was across from my room. Lobby and entrance to street look like a step up from a motel.”

Jul 30, 2008 by Jenneh from Springfield Gardens, NY
Overall Rating: 4
Cleanliness:[6] • Staff:[10] • Location:[10]

• The hotel bed and pillows were very comfortable. The only thing we liked.
• Carpets were worn and dirty both in lobby and room. Furniture in room was worn and stained.

“We travel lot as business travelers, my husband and myself. We have been in many hotels up and down the East coast and some of the Midwest. This was by far the worst we have seen yet. The carpets were dirty and worn. The couch in the room was worn from pink to almost white, and had stains on the seats. The bed and pillows were very comfortable.”

Jul 30, 2008 by Brigitta from Sayre, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Secure parking garage without valet.
• Old, worn furniture, draperies, wall paint.

“Availability for space is great, old and worn, pool (which was an excellent resource) is closed.”

Jul 23, 2008 by Herman from Durham, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was eloquent with all accommodations.
• I could not get hooked up to the internet and the cost of food was ridiculous.

“The hotel was indeed first class and very comfortable but very costly. The parking cost was $45 nightly.”

Jul 21, 2008 by Margie from Jacksonville, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• It was a little "retro" which I liked.
• The location was a little off the beaten path and I wasn't comfortable walking to area locations.

“The hotel was fine. It does not have some of the things of bigger hotels, pool, large fitness center, breakfast/coffee, etc. However, it served our purposes, which was just to spend the night.”

May 21, 2008 by Patricia from Columbia, CT
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[8]

• Location.
• Room was had very stained (oils, foods and sun-bleached) furniture and a musty smell.

“Not impressed! I expected the room to at least be clean given the usual price for rooms at this hotel. The room was very small and the amenities were very limited. The chair and sofa were both badly stained with what appeared to be hair oil (given location on the chair), food residue and sun bleaching. The sun bleaching would not have bothered me without the other obviously dirty stains. The bed appeared to be clean, but I was a little nervous about it. The location is great, however.”

Apr 23, 2008 by Jessi from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[7]

• Wonderful soaps from bath and body works!
• Bed was a bit hard.

“We had a great stay it was quiet at night and fairly convenient to the Yale campus.”

Apr 17, 2008 by Jim from Oakland, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• Pros: clean, free internet, work-out area, and a skip away from Yale University.
• Cons: Not a very attractive building, took a while to get checked in.

“As far as 2.5 star hotels go, this is pretty standard ~the rooms were clean but nothing to write home about. The location is the best selling point as it is real close to Yale University and a block away from several great restaurants/bars. I'd go there again.”

Apr 13, 2008 by Mo from Philadelphia, PA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[7]

• Friendly staff.
• Old paintings etc.

“Old building, no restaurant but breakfast available.”

Mar 31, 2008 by David from North Wales, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The Friendly people.
• Everything was great.

“Great for people that like inner city action.”

Mar 23, 2008 by Marcie from Edmond, OK
Overall Rating: 1
Cleanliness:[3] • Staff:[4] • Location:[6]

• The lobby looked nice.
• No hot water, ripped couch in room, dingy linens.

“I do not recommend it to anyone. I had a job interview the next day and I did not check in until late. There was no hot or warm water in shower, when I informed staff they just looked at me and ignored it. Then the staff kept giving me bad garage door keys that did not work and it took several attempts to open door. This hotel is not a 3 star -not even close. I will be disputing the credit card charges!”

Mar 17, 2008 by Zhen D. from Kanata, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[10]

• This hotel locates in downtown area which is good to us.
• Unfriendly staff.

“For new haven downtown visiting, this hotel is not too bad. The staff behave badly, though.”

Mar 16, 2008 by William from Fredericksburg, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• I stay at this hotel often when in town on business, it offers comfort and convenience.

“Hotel is close to a wide variety of restaurants and pubs, (a lot of night life). It is also clean and safe.”

Mar 7, 2008 by Tom from Tobyhanna, PA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[5]

• Not much.
• The people at the front desk were nasty!

“I was placed in a room right next to the exercise room. Every time that someone used the treadmill (whether for 1/2 hr or an hour) our room literally shook as if we were on a train for the entire duration of their workout.”

1 of 1 people found this review helpful.

Feb 28, 2008 by Marjan from Norman, OK
Overall Rating: 4
Cleanliness:[7] • Staff:[1] • Location:[7]

• The hotel was attractive.
• The staff and the cleaning crew were really bad.

“They served coffee in the lobby in the morning, but you had to be there before 9 AM or it was all gone. The staff didn't refill the coffee. I used the coffee machine in the room, but room service didn't clean the cups or the coffee pot for the next day. My room was not cleaned the first night and the next day I had to ask for room service.”

Feb 27, 2008 by Carol from Granville, NY
Overall Rating: 1
Cleanliness:[8] • Staff:[5] • Location:[1]

• The front desk staff was friendly.
• It got robbed, there was a party next door both nights and nothing was done for us.

“The hotel room was fine. While we were there the lobby got robbed and both nights the people in the room next door were extremely loud for a good portion of the night. Hotel security was called and basically could do nothing about it. I would not recommend this hotel.”

Feb 21, 2008 by Nola from Granby, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location was excellent-could walk many places.
• There was an $18.00 per day car parking charge-not included in the price of the hotel.

“Great hotel-very nice and within walking distance of many restaurants and venues. However, there was an $18.00 per day car parking charge. If you have no car, obviously that wouldn't matter.”

Feb 20, 2008 by Paul from Boulder, CO
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• Location was great.
• Valet was not available 24 hours.

“Hotel provides clean rooms in a good location, but without a lot of frills. Continental breakfast would have been nice.”

Jan 13, 2008 by William from Fredericksburg, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• This hotel fits my needs, close to my project and exceptionally close to good restaurants and shopping.

“This was my 3rd stay at this hotel and I enjoy staying here.”

Dec 6, 2007 by Carl from Cedar City, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Well suited for business in New Haven or at Yale U.
• You should disclose that parking garage is $18 a day additional.

“My first trip to New Haven so I was not sure what to expect. Hotel was nice, and seemed fairly well maintained. Hotel staff was polite and responded quickly to request. Convenient to downtown and Yale. Beds were comfortable. Temperature easily controlled.”

Nov 13, 2007 by Jenna from Lexington, OH
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• Location was great.
• The staff was not friendly and not helpful.

“The hotel staff was horrible and the hotel was out dated.”

Nov 12, 2007 by Jim from Waterville, ME
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[5]

• The lobby was grand Bed was comfortable.
• Valet parking we had to pay an extra $20 per day for parking.

“The hotel was nice but rather outdated. I thought we got a good deal until we got to the hotel and realized we had to pay an extra $20 per day for parking. We would have been better off to get a 2 star hotel and pay a little more.”

Nov 8, 2007 by Kristin from North Chelmsford, MA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[4]

• Reasonable price provided decent services, pleasant staff.
• Lack of solid restaurant, no dinner and no room service, etc.

“The new haven hotel was a decent place to stay. Convenient location near center of new haven. Definitely basic good quality hotel. I missed a good restaurant with lunch, dinner and room service. Also, would have appreciated a shuttle to train station, etc, as the location was not overly safe. Overall a good place to stay, especially for the price.”

Nov 7, 2007 by Chelsea from Clarion, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The hotel was very clean.
• Low pressure shower.

“The hotel was great for a 2.5 star. It was very clean. Parking was easy and staff was nice. Location is great, and there are several places in walking distance.”

Nov 4, 2007 by Dj from Englewood, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• The location of the hotel was convenient.
• I did not like paying $18 a day for valet parking at the hotel or $12 for self parking down the street.

“The hotel is located downtown. It is convenient to Yale and the expressway. The rooms were average size, and only have a shower. I was in two different rooms during the week and both had only a shower. The parking situation is poor. Plan on spending $12 to $40 per day for parking depending on how often you leave the garage. The hotel charged $4 per hour or each part there of and the garage down the street charges $2 per hour or part thereof. The maximum charge at the hotel is $18 per day and $12 at the garage. There is a lot down the street that is $10. Since this is a hotel, keep this in mind. If you need to come and go a lot stay at a motel. The wireless internet, though free, does not work well on the 7th floor. It was fine on the 6th.”

Nov 2, 2007 by Kevin from Eastham, MA
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[5]

• Staff.
• The pool had been closed without notice.

“Nice place. I wish I had known it was a hospital rehab hotel. Also the pool was closed prior to my arrival. Otherwise it was good.”

Oct 29, 2007 by Lara from Orem, UT
Overall Rating: 9
Cleanliness:[8] • Staff:[9] •

• It felt old fashioned, but not shabby.
• The construction going on in the streets outside.

“This hotel has a very nice lobby, and very friendly staff. It's on the edge of the Yale neighborhood, kind of feels like its falling off the edge, actually. There was a lot of street construction going on around, which as a bit annoying, but it wasn't completely obnoxious. The room was old fashioned, but not shabby. Very clean. The hotel was very close to the train station, which I used to take the train into NYC while I was there. There are a lot of very nice, original, restaurants all within 2 or 3 blocks. It seemed like there were a lot of shops, as well, but I was never around when they were open.”

Oct 23, 2007 by Faz from Redlands, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• The room, bed & bathroom are clean and roomy.
• The bathroom has fishy smell.

“I would like to stay at this Hilton Hotel again.”

Oct 18, 2007 by Gene from Athol, MA
Overall Rating: 1
Cleanliness:[8] • Staff:[8] • Location:[3]

• Great room.
• Closed restaurant and both pools closed and no self parking cost me 20.75 extra.

“Cost me more money than my bid, would like to hear from someone.”

Oct 16, 2007 by Paula from Boca Raton, FL
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[5]

• Not a thing.
• Very old and musty smelling rooms.

“I would not stay at this hotel again. It needs major renovation. The rooms are old and smell due to the ac. I was surprised to pay for parking over night!”

Sep 23, 2007 by Mark from Jacksonville, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Central to downtown activities.
• Additional charge for mandatory valet parking not disclosed nor inclusive in original price quote.

“Overall the room was clean, well appointed, but worn. Other than my sleeping in the room I had little opportunity to explore the hotels amenities.”

Sep 3, 2007 by Jonathan from Scottsdale, AZ
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[3]

• Clean, comfortable, spacious.
• Parking is terrible: $18 for valet; $12 for garage (closes early).

“Solid 2 1/2 star. Simple, clean, comfortable and spacious but parking is terrible and TV is tiny. We got in after 9 p.m.”

Aug 31, 2007 by Mary from West Newbury, MA
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[5]

• Front desk and parking staff very pleasant and helpful.
• No food available.

“The hotel room while clean was "tired". The small couch in the room was very faded and appeared to have the dirt of years imbedded in the fabric. We arrived at approximately 8:45 and although they were listed as having a functioning restaurant, we were informed that only breakfast was served. We were given a number of places to call for delivery but staff must have been unaware of hours because they were all closed.”