User Reviews for Comfort Inn Trolley Square

Research User Reviews for Comfort Inn Trolley Square (21-40 of 71)

• Add Your Own Review »

Aug 21, 2007 by Tania from New Haven, CT
Overall Rating: 6
Cleanliness:[2] • Staff:[9] • Location:[7]

• Hot tub.
• Very dirty windows, rooms.

“Everything was average except for really dirty windows that looked like they haven't been washed in years.”

Aug 15, 2007 by Lynda from Valparaiso, IN
Overall Rating: 4
Cleanliness:[2] • Staff:[5] • Location:[5]

• Location.
• The bathtub was backup; we had to shower in a pool of back water.

“Wouldn't go back.”

Aug 14, 2007 by Amy from Pittsville, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient, continental breakfast good, pool nice, very friendly staff.
• Pillows were lumpy and threadbare.

“Everything was great, except the pillows. We had our own in car, and used those instead, so everything worked out well. Very nice hotel, clean, nice amenities. Continental breakfast had pastries, juice, cereal, make you own waffles, boiled eggs, fruit, etc.”

Jul 30, 2007 by Carole from Merrimack, NH
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• The continental breakfast was good.
• The temp in the pool area, the view from our room and the hotel needs some work.

“The hotel was a little run down. The view from our room was awful. We got there early so we could spend the afternoon at the pool but it was so hot in the pool area that we could not stay in there. There was no good place to sit outside and read. We won't stay there again.”

Jul 29, 2007 by Gloria from Galloway, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very comfortable and every one of the staff were just great I loved it there.
• Not a thing.

“Very friendly, helpful, kid friendly, it was so great that I know I would stay there again in the future.”

Jul 24, 2007 by Maryann from Amherst, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The breakfast was exceptional!
• I went down early to use the computer and the internet was down and the person who knew about it was not due until 8 am.

“Extra good value for the money. Clean, comfortable rooms, a great pool, friendly staff and tasty waffles for breakfast.”

Jun 30, 2007 by Jeanne from Washington, DC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• The room was very pretty and super clean.
• The hotel is located behind a bunch of shops, which is not the best way to be situated.

“This hotel has the prettiest rooms and they're very clean. The hotel staff is friendly, and wifi and a good continental breakfast are included. The pool looks great, although I didn't use it. The only drawback is that the hotel is situated behind a bunch of stores, which isn't the greatest setup, but you feel safe nonetheless in the parking lot.”

Jun 11, 2007 by Vlad from Montpelier, VT
Overall Rating: 3
Cleanliness:[5] • Staff:[8] • Location:[3]

• Clean and comfortable bed, desk space and available internet.
• Bad room layout, bad parking and location, sloppy renovation job.

“Stay here if you are all out of options and/or on a tight budget. Expect to drive if you need to go anywhere from this commercial / industrial zone.”

Jun 2, 2007 by Pam from Mirror Lake, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• This is a clean, nice hotel in the heart of Rutland.
• Nothing.

“A nice hotel in a convenient location in Rutland. Would definitely stay here again. Friendly, helpful front desk person.”

May 23, 2007 by Lisa from North Haven, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• Nice hot tub, and heated pool.
• Only one elevator.

“Nice hot tub and pool, the hotel itself is set up rather strangely.”

May 22, 2007 by Lisa from North Haven, CT
Overall Rating: 8
Cleanliness:[5] • Staff:[5] • Location:[10]

• The pool and hot tub are great, breakfast has waffles.
• Not very much parking where you have to enter with your luggage.

“I would rate this a 2 star hotel. Perhaps it gets the 2.5 star because of the indoor pool and hot tub. However, the rooms and other details are fairly like a 2 star.”

May 3, 2007 by Lee from Rochester, NY
Overall Rating: 3
Cleanliness:[1] • Staff:[2] • Location:[5]

• The location would be good for a good motel, but not this current motel.
• Just about everything.

“Booked a queen non smoking room in supposedly newly renovated motel. Not. Same bath tile, crumbling -- bathroom about 38" wide. Sit on toilet; you're practically in the shower. Carpet areas showed lack of cleaning as did bath. Sink area is also very small -- no room to move. No towel bar, etc. Very small. Barely big enough for one person never mind a couple or family. Room smelled -- was not fresh. So called "new" mattress hard as a rock. Between hard mattress and outside noise, could not sleep. A/c would not cool room below 72 degrees despite it being 32 degrees outside after the sun set. Window would not open. Was to have stayed 3 days -- cancelled first night and moved to glens falls quality inn. Much, much nicer. Normal size bath area. Also comfort inn at trolley square is not handicap friendly -- 2 or 3 parking spaces for a 100 plus room motel -- 3 doors to open just to get into hallway where room was located -- a big disappointment! Will never go back there again! Would not recommend. They need to clean up their act. I asked at the desk about where to part for handicapped parking space, girl said "sorry"! That's real customer service (not). They do not appear to give a darn. I left without getting the "free" breakfast (which is served in another building on the third floor) very illogical and inconvenient...”

Apr 20, 2007 by Barb from Mexico, ME
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[8]

• Continental breakfast was excellent!
• They charged us for putting a cot in although we had booked and paid for a room for 3.

“We booked and paid for a room for three adults- when we got arrived there was only one bed. They charged us extra for a cot! Hot tub was not working- never got hot even after maintenance tried to fix it. Major disappointment.”

Mar 29, 2007 by Cathy from Watertown, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• It was clean, had a nice continental breakfast, staff was very pleasant.
• Is not very visible from the main road and not enough parking.

“This hotel was very clean and newly renovated. Staff was very friendly and helpful. They offer a great continental breakfast with baked goods, a Belgian waffle maker, hard boiled eggs, hot and cold cereals, etc. Finding the hotel is not easy with one small logo sign to be seen from the main road. It is located in the rear of some rather depressed looking buildings and the lot is not well kept. Parking is scattered throughout several surrounding areas and in between businesses. We would return again in a minute though, the hotel was not a disappointment.”

Mar 29, 2007 by Stephen from Putnam Valley, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean and a good breakfast.
• The ice machine was close to the room and very loud.

“The hotel was nice. My son enjoyed the indoor pool. The staff was very friendly and it was close to the ski mountain and several restaurants. The ice machine however was very annoying when we were trying to sleep.”

Mar 22, 2007 by Stephen from Cumberland, RI
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• It was in a very good location with an independent restaurant on site.
• The desk staff at check in was unprofessional.

“She did give me a queen with a sleep sofa so I guess the rooms were available.”

Mar 22, 2007 by Jamey from Falmouth, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The price.
• Soap was too small!

“For the price the hotel cannot be compared!”

Mar 19, 2007 by Paul from Essex Junction, VT
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Good location. Decent continental breakfast.
• The lobby is a dump.

“Good location in downtown Rutland. I was at the hotel for five nights, but as my days were long I was at the hotel only from 9 pm to 6:30 am each day. It filled my needs for this business trip.”

Feb 24, 2007 by Bill from Langhorne, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Arrived in a blizzard, very friendly and accommodating.
• .Arrived in a blizzard driveway was blocked with snow.

“Very functional. Used by business travelers regularly. Convenient breakfast bar. Convenient location.”

Feb 16, 2007 by David from Smithville, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to man and friendly staff.
• Pool hrs.

“Wonderful hotel hope to stay many other times.”

Jan 15, 2007 by Kathy from Nashua, NH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The heated pool is awesome!
• The entrance to the hotel was confusing.

“Room was basic but clean and comfortable. The heated pool is not to be missed. The water really is warm, unlike other hotels that claim to have heated pools. The staff was friendly and accommodating. I would stay here again.”

Jan 8, 2007 by Stu from North Chatham, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Convenient to Killington!
• The bed wasn't very comfy.

“I've stayed here before and have been happy with the experience. Easily half the price you'd pay on the Killington mountain rd., and only ten miles down the road. Plenty of restaurants, etc nearby.”

Jan 5, 2007 by Fk from Jamestown, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Good value for money.
• Exit doors on each floor are noisy.

“Matched expectations. Great value for money. Would stay here again. If u get a room next to the exit doors at each floor ask them to change you. I heard a guest complaining that there are no stoppers on the door and hence it slams every time someone uses it which is a lot considering that the access to the elevators are thru the doors. Overall excellent place, great location, courteous staff, very decent breakfast.”

Jan 5, 2007 by Kathleen from Sagamore Beach, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] •

• The beds were comfortable and the coverings were new.
• You had to turn the hot water handle extremely far to get any hot water.

“I was very pleased with just about everything with this hotel. I was extremely satisfied with the price and would *definitely* use it again to get nice accommodations.”

Jan 1, 2007 by William from Cleveland, OH
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[6]

• Continental breakfast.
• Inadequate parking spaces.

“Weekend night staff are rude and provide little support to the guests especially Jamie.”

Dec 22, 2006 by David from Colchester, VT
Overall Rating: 7
Cleanliness:[5] • Staff:[4] • Location:[6]

• Breakfast was good.
• The pool was much too hot for comfort.

“O.k.”

Oct 24, 2006 by Beth N. from Conway, NH
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• Free internet access; free Boston Globe; excellent continental breakfast.
• Noise in halls went unaddressed.

“Newly renovated but outdated sitting of rooms with windows at ground level parking (privacy issues. Otherwise good of its kind.”

Oct 19, 2006 by Colette from Gardner, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[9]

• Free breakfast.
• Parking not great.

“Clean, comfortable, great value.”

Jul 6, 2006 by George from Jersey City, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Good location, quiet, clean.
• No room service.

“The location was excellent, the staff helpful and friendly. the rooms were spacious and clean, the indoor pool was well maintained. Excellent family value.”

Jun 28, 2006 by Wilfrid from Champlain, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• High quality of accommodation, and what could have been an excellent breakfast.
• When I asked why there were no eggs at breakfast, I was told casually, without apology, that "they hadn't delivered any".

“Excellent quality and value. My only complaint was the absence of eggs advertised in the breakfast room, and the casual way I was told there weren't any. There's a huge Hanna fords just up the street; why couldn't someone just run up there and get some!”

Mar 29, 2006 by Necole from Shelton, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The room was in great condition.
• The continental breakfast room was a little chaotic and small .

“Overall a good place to stay for a night or two if you are in town.”

Mar 16, 2006 by Terri from Branchport, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• The front desk staff, especially the woman who checked me in and who I talked to on the phone.
• It was extremely hard to exit the hotel onto Route 7 going south.

“The hotel is in an excellent location for skiers who ski Killington and adjacent ski areas. There are satisfactory restaurants within walking distance of the hotel. The room I stayed in was on the first floor. it had a comfortable queen sized bed but the pillows weren't very plump. The wireless Internet worked okay. The business desk is situated right beside the television so it was tough to work on the computer and watch television. Toiletries were adequate but not the level I expected for this chain. Otherwise, the hotel was clean and well maintained. the staff was helpful and friendly.”

Dec 14, 2005 by Braden from Westbrook, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Staff was excellent. Even called our room to make sure we had everything we needed.
• Lobby was being renovated, tile work, so air was like a cloud in the lobby. Heater, AC unit is very loud.

“This was our second stay. Perfect for when you want a thrifty stay while ski at Killington, Pico Mountains.”

Sep 6, 2005 by Amanda from Williamsburg, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The complimentary breakfast included waffles, yogurt, cereal etc - very satisfying!

“The Comfort Inn was perfectly located for a trip to the Vermont State Fair, directly across the street. The pool/jacuzzi was great and the room was very comfortable.”

1 of 1 people found this review helpful.

Aug 25, 2005 by Tammy from Chetek, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The breakfast was wonderful!!
• Didn't keep enough towels in the room, even after requesting more.

“We enjoyed our stay and would use this hotel again.”

Aug 23, 2005 by Silvia from Westbury, NY
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[10]

• The breakfast lasted from 6.30-9.30 too early at least till 10.30

“Everything was great,location staff etc. I just did not like the bathroom in the hotel”

Aug 18, 2005 by Brad from Wappingers Falls, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Room was well lit and comfortable, rather spacious and enjoyable, excellent continental breakfast.

“My room featured a rather nice loveseat and easy chair, with the easy chair fitted with rolling wheels. It also featured a television with a full array of channel selections, and ample lighting. Parking was quite convenient, and there was a nice continental breakfast in the morning. In addition, there is a nice indoor pool and hot tub on site.”

1 of 1 people found this review helpful.

Jul 23, 2005 by Kenneth from Buies Creek, NC
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[6]

• Right next to Ben & Jerry's
• Front Desk Staff remained on phone (personal call) while customer waited for over a minute.

“Nice hotel with jacuzzi, sauna and spacious rooms. The front desk staff was not very attentive (stayed on phone with personal call while customers waited), and there was only 1 elevator (stairs on either side were fire doors).Free wireless internet, but I had a hard time connecting in my room (I had to go to lobby). Great seafood near by (at Weather Vane).”

Jul 21, 2005 by Stephen from Amherst, NY
Overall Rating: 10
Cleanliness:[10] • Location:[10]

• Location, size of room, pleasant accomodations, excellent free breakfast!

“This was an excellent hotel; I was very pleased with my stay.”

Jun 15, 2005 by Peter from Little Rock, AR
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[7]

• The staff that served continental breakfast was very nice.
• There was feces on the stairway. Despite repeated requests, the hotel staff did not clean it up.

“The hotel is dingy and unappealing. The manager did not return our phone call when we left her a message to complain about our checking out process.”

Jun 2, 2005 by Edward from Binghamton, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• convenient location; clean rooms; courteous service
• double billed us - but quickly corrected error

“Clean room, convenient location; very friendly staff. Good value for the money. Would stay there again.”

May 27, 2005 by Geoff from Watertown, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• very large rooms
• pillows were flat

“Large rooms, friendly staff, convenient location and the continental breakfast was very fresh.”

May 13, 2005 by Tabetha from Warwick, RI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• I liked the sauna and heated pool
• Bed could have been more comfortable

“Hotel was not bad. The price was right and we we enjoyed our stay.”

Mar 30, 2005 by Shane from Brooklyn, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The service was really good.
• The continental breakfast was not re-filled and there were not enough choices

“Great hotel! The best experience I have had in a long time.”

Mar 29, 2005 by Christopher from Miller Place, NY
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• Reasonable price. Excellent continental breakfast!

“It was a good deal for the price. I needed a one night stay and it fit the bill. Continental breakfast was the best I ever had.”

Mar 28, 2005 by Rebecca from Bolton, CT
Overall Rating: 3
Cleanliness:[4] • Staff:[9] • Location:[8]

• Stained bedding, green water in the hot tub...all fixed but shouldn't have happened in the first place!

“It was an okay place for the price we paid but I am not likely to book with them again.”

Mar 21, 2005 by Braden from Westbrook, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• Modern rooms in good condition.
• Cable TV had a poor signal to tv

“I have stayed in Rutland several times when skiing. Trolley Square was a couple of steps above Econolodge (where I usually stay) for the same price.”

Feb 23, 2005 by Nathan from Temple, NH
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Location, Breakfast
• Cigarette Smoke in hallway

“Hotel was in good location, close to several ski areas. Rooms were well maintained with ample space. Continental breakfast was a good start to a day of skiing.”

Feb 6, 2005 by Bill from Windsor, CT
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[6]

“hotel was long past its prime and parking lot was not cleared after in snowed making it a sloppy mess”

Jan 10, 2005 by Stu from N. Chatham, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Customer service excellent.
• Beds weren't terribly comfortable.

“Stayed while skiing at Killington. Rutland isn't Paris, but offers an affordable option to on mountain lodging & dining, about 20 minutes to slopes.”