User Reviews for Amerisuites Shelton

Research User Reviews for Amerisuites Shelton (1-20 of 107)

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Sep 6, 2008 by Judith from Kensington, MD
Overall Rating: 2
Cleanliness:[3] • Staff:[5] • Location:[8]

• The free breakfast was a bonus. Most hotels offer only a continental breakfast; this was a full buffet.
• Not well maintained.

“We were four people with two adjoining rooms and arrived late hoping to settle down to separate pay-per-view movies. The remote in the first room was a mismatch to the TV and we couldn't operate the TV. We all moved to the second room where the reception was blurry so that TV was also inoperable. It took well over an hour for management to correct the problem although they did offer a free movie as compensation. Also, the lock on a bathroom door was broken. And the next morning the kitchen area of one room was invaded by ants. All in all, a very uncomfortable experience.”

Jul 25, 2008 by Frances from Roanoke, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Breakfast, size of room.
• Omelets didn't taste good.

“Excellent hotel -- first stay at a Holiday Inn Express, but it won't be my last. Bed was comfortable -- room was big -- breakfast was delicious. EXCELLENT.”

Jul 16, 2008 by Judy from Greensboro, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Immaculately clean, most comfortable bed and quality bedding & towels.
• NA.

“This was the best Holiday Inn Express. Room and bed were great. The bedding, towels and pillows were of superb quality. The desk clerk was most helpful and accommodating. I would definitely return on my next trip to the area. Kudos to the hotel manager.”

Jul 3, 2008 by Kathleen from Hockessin, DE
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[10]

• Comfortable beds, pillowcases marked soft/firm.
• Room air conditioner was ineffective and noisy.

“Pro: Convenient, safe location. Room layout & furnishings very comfortable except for the malfunctioning room air conditioner. Breakfast included was good and more varied than expected. Staff very nice. Con: Unsupervised children were coming into the lobby from pool dripping wet, walking through the lobby & breakfast area. Saw some people skid on wet marble floor - dangerous slipping hazards! Hotel should put down non-slip mats in areas leading to/from the pool.”

Jun 15, 2008 by Ernest from Bradenton, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Got a suite instead of a room and the beds were excellent.
• The decor could have been a bit brighter and more cheery.

“Great hotel for the price. First time at a Holiday Inn Express. This was definitely not a step down from a regular Holiday Inn.”

Jun 9, 2008 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Breakfast.
• Door key mechanism had some issues.

“Difficulty checking in. Wanted to send me up the street to Hotel Slimmer. Finally found an open room. Then the key gadget on the door would not work.”

Jun 2, 2008 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Breakfast.
• No glass cups or drinking glasses.

“No carousel in the microwave. Something different every week.”

May 12, 2008 by Margie from Saratoga Springs, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Price, for a beautiful comfortable room.
• Our room had a air conditioning system that sounded like a freight train.

“Beautiful room with a very comfortable pillow top bed with nice linens. Conveniently located to good restaurant and main roads but far enough from the roads not to hear the traffic. Would definitely stay there again.”

Apr 28, 2008 by Abbie from Morristown, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• Nothing. This hotel was terrible. The customer service was awful.
• Customer Service was awful. Hotel was not clean, rooms were not made up.

“I would never choose to stay at this hotel. The customer service was terrible. The room that I stayed in was a smoking room with cigarette burns on the furniture. The room was dirty, it did not have a bath mat. The front desk agreed to send an ionizer up to make the room smell better and it stopped working after an hour. I called the next day when I was at the office and asked if they had any non-smoking rooms available for the night and they said yes. When I explained that I was a guest at the hotel and could they please transfer me. They put me on hold for 5 minutes and came back and told me that they had made a mistake and there were no non-smoking rooms available. The customer service and cleanliness of this hotel are only a 2 star level.”

Apr 28, 2008 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Breakfast.
• Difficulty checking in.

“Breakfast good this time. Supply trays filled. Difficulty checking in. Assigned me to a room which was under repair. Front desk did not know about it.”

Apr 21, 2008 by John from Duryea, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room. Cinnamon rolls.
• Hot food was cold.

“Cold eggs. Cold sausage. No microwave to head them.”

Apr 14, 2008 by John from Duryea, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfort of room.
• Breakfast was shaky.

“Breakfast was inconsistent. Food plates empty. After eating alternate selections, the sausage came out. Cook does not keep up with the need.”

Apr 7, 2008 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Comfortable. Easy access. Good breakfast.
• Smart coffee not the greatest.

“Breakfast bacon was very good. Cheese omelets. Sausage. Cinnamon rolls deathly good.”

Apr 6, 2008 by Jessica from Valley Forge, PA
Overall Rating: 5
Cleanliness:[3] • Staff:[5] • Location:[7]

• Convenient to office, restaurants, gas station, etc.
• Rooms not clean.

“Conveniently located, breakfast included.”

Mar 10, 2008 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Proximity to work location.
• Nothing.

“Comfortable and ideal location.”

Feb 26, 2008 by Drew from New Haven, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[7] • Location:[9]

• Awesome rooms, nice health club, great location, the room really was awesome especially for the price.
• The overwhelming cigarette smell on smoking floors.

“Great place, nice clean awesome rooms suite style, close to restaurants, nice place.”

Feb 12, 2008 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location. Breakfast.
• No glass containers.

“Comfortable. Great location. Good breakfast.”

Dec 3, 2007 by Brian from Andover, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great mattress, clean room.
• No way is this a 2.5 stars if the Trumbull Marriot is 2.5 stars.

“Clean and well located, friendly staff. Treadmills in the fitness center are a wreck.”

Sep 10, 2007 by Chris from Celebration, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[3] • Location:[8]

• Location was good the hotel was clean.
• The day staff was fine but the e night group was just the opposite. Overall the staff did not seem professional.

“It was fine but not up to the standards of hi express hotels. Perhaps it was a result of the change in ownership.”

Sep 5, 2007 by Paige from Alpharetta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Outstanding breakfast, wonderful staff, soft beds, great towels.
• I would have liked more television choices.

“Free Internet access, great staff, comfy rooms with mini-fridge and microwave and the best "breakfast included" of any place I have stayed while traveling on business. In fact, I'm staying at a hotel now that is supposed to be three stars, but offers no free breakfast, no free parking and no free fridge - and no microwave at all.”

Aug 21, 2007 by Kelly from Shelton, CT
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[6]

• It is convenient to where I needed to be.
• The facility was dirty, and the staff didn't know what they were doing.

“I am always disappointed when I end up staying in this hotel. Our room was small, and the bathroom was very dirty like nobody had cleaned it. I had used lotion on my sink that wasn't thrown away from the previous guest. The front desk person didn't know what he was doing and put us in a different room than we requested. I would imagine for business travelers it is fine because you are not spending much time in it, and it suits the purpose of what they are looking for but I hope I never have to stay in this hotel again.”

Jun 27, 2007 by Joe from Wilmington, NC
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• Nice bed.
• Internet connection didn't work. Lousy TV.

“If you are going to this hotel. Don't plan to spend time in room.”

Jun 21, 2007 by Carol from Holliston, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room amenities - microwave and refrigerator.
• telephone didn't work - they did fix it.

“Excellent room amenities for the business traveler and it was very clean.”

Jun 18, 2007 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Breakfast.
• Coffee.

“Coffee cows went dry in the morning during breakfast. Cook slowly to refill.”

Jun 10, 2007 by Jessica from Valley Forge, PA
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[8]

• Kitchenette and comfortable bed
• Rundown and not altogether clean.

“Good for economy business travelers.”

Jun 4, 2007 by John from Duryea, PA
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[10]

• Breakfast.
• Ice machine broke on 5th deck.

“Had a cook this week. Ice machine broke. Had to go down to 1st deck. Pain.”

May 30, 2007 by Kathy from Sherrill, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful bedding!
• Cleaning staff was a bit noisy one morning.

“Very friendly and accommodating staff. Breakfast was delicious. Overall a great place to stay.”

May 29, 2007 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Desk clerk support.
• No glasses - paper cups.

“Breakfast was a bust - cook did not show up. Breakfast is usually excellent. All we had was cereal. Desk clerk was putting foodstuffs out in between ozone calls and check outs.”

Apr 25, 2007 by Margie from Nashua, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Front desk employees were great.
• No restaurant of lounge.

“They were great>.”

Apr 8, 2007 by Hugo. from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Breakfast.
• Drinking containers - plastic. Ran out of coffee at breakfast.

“Amerisuites is now Holiday Inn Express. They replaced the real glass containers with plastic. I hate plastic containers. Place seems a bit more clean. Breakfast was great. But the coffee containers were empty. Guess the service personnel does not pay attention.”

Mar 18, 2007 by Liz from Cocoa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Recently totally renovated.
• Nothing.

“Hotel is in the process of being totally renovated, our room/floor had already been completed. Our room was huge, clean and the bed was very comfortable. All amenities I could possibly desire. The breakfast was excellent too - eggs, sausage and typical cold items such as muffins, bagels, etc. Location of hotel in very nice area - clean and safe with a large assortment of restaurants and shops. If I ever go to this area in Connecticut again, I would love to stay at this hotel anytime! ”

Mar 16, 2007 by Mick from Allison, IA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Big well furnished rooms with comfortable beds.
• The housekeeping staff is the loudest of any hotel I have ever stayed at.

“It is impossible to sleep late at this hotel. The housekeeping staff slams the doors on rooms. They have ignored the do not disturb signs and beat on your door to ask you if you are checking out by 9:00 in the morning. On 4 separate occasions they have walked into my room while I was sleeping because I failed to answer the door. They walked in another time while I was sitting on the toilet. Management at this hotel needs to find a new housekeeping supervisor and overhaul their system.”

Mar 8, 2007 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Space.
• Noisy. Girls athletic team chattering in the halls. Construction noises.

“Under construction from Amerisuites to hi express. Sawing at 8:00 pm on Saturday night. Marist college girls making lots of noise. Hot breakfast was not so hot due to the construction going on.”

Feb 25, 2007 by Margaret G. from Bensenville, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[2] • Location:[6]

• Cleaning staff was excellent.
• Front staff was very unfriendly.

“Heater was broken all weekend and they glued the heater button broke the next day.”

Feb 23, 2007 by Catherine from New Albany, OH
Overall Rating: 5
Cleanliness:[2] • Staff:[6] • Location:[10]

• Location.
• Dirty.

“My room was nest door to the service area where they were compiling garbage. My room was on the back side of the hotel above the dumpster. I will stay here again but ask for a different location with regards to room. There were hairs all over the blanket when I turned the spread back, also the first towel I took down after my shower had two dirt spots on it; I took down to front desk at breakfast--they apologized.”

Feb 11, 2007 by Doug from Bend, OR
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• Spacious rooms with fridge and micro. And sink.
• No hot tub.

“Friendly staff and nice rooms sum up this hotel.”

Feb 11, 2007 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Comfortable, clean, great location.
• Heaters are noisy.

“Everything worked this time.”

Feb 10, 2007 by Phebe from Boston, MA
Overall Rating: 2
Cleanliness:[1] • Staff:[9] • Location:[9]

• Location.
• Bath room was not clean, sheets are like muslin.

“When I entered my room, which was handicapped accessible- the light switch by the door did not work. I had to walk all the way into the room in the dark to try to find a lamp. And then the on off switch was on a separate cord- not on the base or on the socket. The toilet had not been cleaned and was disgusting.”

Feb 4, 2007 by John from Duryea, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location.
• Something usually doesn't work. This time it was the vanity light.

“Great location. Breakfast is good. Rooms are clean and comfortable. But there is usually one item in the room that doesn't work, usually a light bulb. Once the internet connection. Once the foci cb in the pantry. Once the clicker on the TV.”

Jan 29, 2007 by Bob from Narragansett, RI
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Quality clean room. Comfortable bed, easy climate control bob.
• Nothing.

“Good quality lodging.”

Jan 24, 2007 by Mick from Allison, IA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[8]

• Convenient location /restaurants and services nearby.
• Housekeeping staff is very loud and rude.

“Every morning of my stay the housekeeping staff was yelling in the hallways. The Jamaican housekeeper tried to enter my room 3 times one morning while the do not disturb sign was out. I told her I would be staying over and to service my room after lunch. I came back after lunch and the room was never serviced. The cleaning job they did on most days was very poor. This used to be a nice place to stay.”

Jan 23, 2007 by George from Providence, RI
Overall Rating: 3
Cleanliness:[7] • Staff:[3] • Location:[7]

• Location next to highway.
• Woke me up two hours earlier than I requested/terrible exercise room.

“Good location right off route 8. Only 20 minutes from Yale university. Adequate breakfast buffet included in the price. Terrible exercise room--only one bike and one treadmill! They woke me up two hours earlier than I requested (5:30 a.m.! Bad directions on their website. A somewhat depressed environment.”

Jan 22, 2007 by Jessica from Valley Forge, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Good value.
• Somewhat run down.

“Convenient, pleasant staff, good value.”

Jan 1, 2007 by Mary E. from Lakeland, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient location; great staff.
• Nothing.

“Hotel was great for our visit and met all of our needs.”

Dec 21, 2006 by Steve from Cranston, RI
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Large rooms, convenient location.
• Pool too cold.

“I have stayed at this property many times when visiting family in the area, but it was the first time in at least a year. The hotel has only been open about 7 years, but is showing a little wear and tear around the edges. Everything was clean and in working order, and all staff encountered was helpful. I would certainly stay there again with no hesitation.”

Dec 15, 2006 by Merle from Tucson, AZ
Overall Rating: 7
Cleanliness:[3] • Staff:[7] • Location:[10]

• Very good location.
• Extremely poor TV reception, some networks were not watch able.

“This hotel is ok for the price paid, which was less than half of the asking price. Rooms are somewhat run down, with poor housekeeping in baths in particular. Had to ask two days in a row for an ice bucket. Excellent breakfast bar in lobby. Hotel front desk staff somewhat indifferent to requests for helps rectifying room deficiencies.”

Dec 6, 2006 by Cornelia from North Salem, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• They were very accommodating when I wanted to bring my dog.
• Because the windows didn't open it was a bit stuffy in the room. Bathroom fan too loud.

“A perfectly nice place with a medium breakfast (would have preferred omelet station, for example, or fruit not sitting in liquid). No restaurant, but good room amenities (fridge and silverware & plates).”

Dec 4, 2006 by John from Duryea, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Convenience.
• Internet Access - could not connect via wire. Front Desk no help.

“Clean, comfortable, great location. Hot breakfast pretty good. Room was not rigged for internet access which was needed for remote work issues.”

Nov 21, 2006 by Frank from Plymouth, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Clean, free parking, coffee, breakfast, nice indoor pool.
• Not much to walk to nearby.

“Good buy.”

Nov 17, 2006 by Russ from Redondo Beach, CA
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[9]

• The rooms were of good size and the beds were comfortable.

“The hotel appearance is good, the rooms are of good size and the beds are comfortable. The staff is friendly and helpful. What I did not like was the price i.e. Value for money. The morning breakfast was very poor in quality and on my first morning there were no eggs, only hot patty sausages. It is a 2 1/2 star hotel at best, ok for a very short stay.”