User Reviews for Sheraton Burlington Hotel and Conference Center

Research User Reviews for Sheraton Burlington Hotel and Conference Center (1-20 of 194)

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Nov 28, 2009 by David from Manchester,CT
Overall Rating: 9

• The size of the room was bigger than any room I have ever stayed in.
• My room was next to the pool.

“Staff was pleasant, the hotel was spotless and everything worked in the hotel room.”

Sep 11, 2009 by Rosalind from Silver Spring,MD
Overall Rating: 9

• Rooms were spacious and luxurious.
• Not walking distance of downtown, Burlington.

“Great hotel, good facilities, spacious luxurious rooms, comfortable modern lobby with WiFi.”

Sep 10, 2009 by Jackie from Laval,Canada
Overall Rating: 9

• Location.
• Pool was not warm enough.

“All in all a very good experience and would stay there again.”

Aug 28, 2009 by Anne from Port Jefferson Sta,NY
Overall Rating: 7

• The public areas, pool, garden, computer area was very comfortable and attractive
• No refrigerator in our room.

“The hotel was very nice, the beds were extra comfy and we enjoyed the flat screen TV. The restaurant/bar looked like a place I would like to try, and the outside patio/dining area was very inviting. Hopefully we'll get to try it on our next visit. It was worth the money for us, but I would not want to pay full rack price to stay there.”

Aug 28, 2009 by Andree Jette from Mille-Isles,Canada
Overall Rating: 10

• Great customer service, clean, they did more than I ask
• did not like using Priceline and get bad customer service

“It was perfect!”

Aug 7, 2009 by Paul from Ottawa Ont from Ottawa,Canada
Overall Rating: 10

• the shuttle was the icening on the cake we had great service
• The restaurant and bar were expensive.

“We have told family all about Priceline and the wonderful service we got, we will be going to Toronto this October for a wedding and will be using Priceline for more then one room.”

Mar 20, 2009 by Pat from Granville,NY
Overall Rating: 10

• Very clean, attractive and pleasant.
• 
  Nothing.

“Excellent service, friendly, and very clean. Rooms are large and beautiful.”

Mar 18, 2009 by Phil from Stittsville,Canada
Overall Rating: 9

• Convenient location for shopping, restaurants, etc.
• Fire alarm went off.

“Hotel is very welcoming of families and conveniently located for shopping, restaurants, and touring. Being close to the highway, I expected it to be noisy, but was pleased to find it very well sound insulated.”

Feb 18, 2009 by Abdo from Massena,NY
Overall Rating: 10

• Its very clean nice location.
• The restaurant doesn't have a big menu and food was not that good.

“In general it was a good experience, nice hotel.”

Nov 6, 2008 by Amelie
Overall Rating: 8

• The indoor courtyard is very pretty, it houses the pool, restaurants and common areas.
• There seemed to be a shortage of staff at the front desk and it is too close to a major highway (noise issue in some rooms).

“This is a great place to stay for business or with family. They have a convenient location to I-89 and Rt2, with a free shuttle to downtown Burlington just a few miles away. The mall and restaurants are also just across the street. It is one of the nicest hotels in Burlington. The pool is nicely located in the indoor courtyard which houses the pub and restaurant. G's has a lovely Sunday brunch that we have enjoyed many times. It would be a good place for a wedding/convention as well.”

Oct 14, 2008 by David
Overall Rating: 10

• Comfortable bed.

“All great!”

Sep 26, 2008 by Nancy
Overall Rating: 8

• Beautiful hotel and nicely decorated rooms.
• Certain inside rooms have large windows open to the common areas.

“We enjoyed our stay at the Sheraton Burlington. The rooms were large and nicely decorated. The only strange thing to me was how the large picture window in the room opened to the common area and restaurant which meant that people dining could look right in your rooom if the drapes were open. The staff was fantastic and helpful!”

Sep 18, 2008 by Linda
Overall Rating: 10

• Great location.
• Nothing - it was a great experience - the ice machine on my floor was missing if I had to list something.

“Beautiful lobby with WiFi, friendly staff, rooms nicely sized, rooms little out of date, nice pool area, free parking with large parking lot - very convenient to University of Vermont, free airport shuttle service.”

Sep 18, 2008 by arthur
Overall Rating: 8

• Location and room.
• Restaurant.

“Large and confusing layout - but excellent service and room had very poor dining facilities.”

Sep 17, 2008 by Amy
Overall Rating: 8

• Great price for the room. Very clean/updated rooms. Nice location.
• $10 charge for Wi-Fi internet.

“Very nice hotel, right off the highway and central to everything in Burlington. 4 minutes drive to Church Street. Very nice pool and restaurant area. The only thing we didn't like was the $10 charge for internet (kind of stingy most places offer it for free). Otherwise very happy with the room and service.”

Sep 9, 2008 by Chris from Stamford, CT
Overall Rating: 6
Cleanliness:[9] • Staff:[3] • Location:[9]

• Hotel location is excellent for access to UMP - you will have to drive if you want to go into Burlington.
• Customer service was atrocious. College students use the hotel parking lot at night and there were no spaces left.

“The hotel is immediately off the highway with ample parking. The lobby and public areas are clean, attractive and well lit. The room was nice and came with a couch. Customer service treated us poorly when checking in and gave us a room very close to a highly trafficked main doorway. Our late check-out request was refused. College students use the hotel parking lot at night to access downtown Burlington and UMP. Customer who arrive back at the hotel after 10 will have to park extremely far back if there are any remaining spaces available. The hotel seemed aware of this issue but apparently doesn't view it with any level of importance. Generally having drunk college students roaming your parking lot at night would seem a bit worrisome.”

Sep 8, 2008 by Nancy from St. Simons Island, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The pool.
• The computer room had tall tables and low chairs and no pens.

“It was great in some ways but not in all ways.”

Sep 7, 2008 by Linda from Peabody, MA
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[8]

• The pool was very nice.
• The staff did not answer the phone when I called the front desk.

“The hotel was nice, but not what I would call 3 star. The toilet seat was all cracked. The bathroom was plain & older. The beds were very comfortable. The hotel map showed several areas to get soda or snacks but when you went to them there were not machines only ice. I walked to 4 locations to get a drink and could not get one. Finally at the front desk they sent me to one and guess what. It was empty. At this point it was after 11 and room service was over. They did give me a couple of small cups of soda, but they did not last long. then when I tried to call to get pillows because I was allergic to the ones in the room, nobody answered the phone. I had to get dressed and go to the front lobby and wait in line to ask for pillows, then wait for them to arrive. The morning staff at the hotel was very nice. we had a lovely breakfast at the hotel before we left. My two children even commented that they thought the hotel was supposed to be nicer and it stunk (my 10 year olds word).”

Aug 30, 2008 by Bruce from Poughkeepsie, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was ok.
• Charging for internet in room (free in lobby an inconvenience).

“Ok for a Sheraton, not their best.”

Aug 25, 2008 by Amit from Tenafly, NJ
Overall Rating: 4
Cleanliness:[8] • Staff:[5] • Location:[6]

• Food at the pub.
• NA.

“Hotel room has no electrical facilities aside for a TV and a coffee machine which we had to move because it sat on the TV and there was no electricity socket near bye. no fridge, no micro. Even 2 star low level hotels have those!”

Aug 25, 2008 by Laura from Brookllyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the fact that I got an upgrade to a club level room.

“The Sheraton Burlington in an attractive, well-decorated hotel, with a pool and two restaurants. It is convenient to major highways and only 1.5 miles from downtown Burlington, a healthful walk or you can ask them to take you in their shuttle if you don't have a car. The rooms are attractively decorated. The bathrooms have granite sinks. The staff is efficient and friendly. I had a great time at this hotel!”

Aug 20, 2008 by Andrea from Shrewsbury, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Convenient location.
• Small rooms.

“The room and hotel had been updated. Although all the furniture was new, the room still had a really old feel, with water pipes exposed in the room as well as in the hallways all along the hotel. It was clearly updated, but many old things remained. Very small room. Great for 1 night. Cramped otherwise.”

Aug 19, 2008 by Cherie from Newton, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Rooms were large and comfortable.
• Not enough parking close to rooms; no free breakfast.

“This hotel is ideally located to visit the area of Burlington VT. It is not downtown on the water, but in a quieter location close-by downtown, the University, the highway and wonderful shopping and restaurants. The rooms were large and comfortable. We enjoyed the hot tubs and pool and our stay.”

Aug 7, 2008 by Kate from Winter Springs, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[7]

• Good location and comfortable beds.

“The hotel was 2 miles from downtown and easy to get to everything. The bed was comfortable, but I thought the hotel would be more updated and have nicer amenities.”

Aug 7, 2008 by Kyle from Orleans, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, price, staff.
• Slightly worn in spots.

“Great, would certainly stay again.”

Aug 4, 2008 by Wendy from Hillsborough, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful lobby, indoor atrium that felt like it was outdoors, huge pool.
• After staying in other hotels with soft, fluffy beds, this bed seemed flat.

“Upon arrival, I requested 2 queens, non-smoking and a view. All requests were accommodated. The indoor atrium theme was very attractive. Didn't have time to try the pool or restaurants, but they looked very appealing. Hotel was not booked up, so heard no noise from neighboring rooms in the nighttime.”

Jul 31, 2008 by Ron from Danbury, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• The large flat screen TV.
• It was difficult to adjust the AC temp. And parking was an issue as to the distance from car to entrance.

“The Burlington Sheraton is convenient off I-89 and is centrally located within the city. The rooms are comfortable with large flat screen TV. Overall a pleasant experience.”

Jul 30, 2008 by Andrew from Allentown, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“The hotel was excellent and staff was very friendly. The pool and gym had everything that we needed. We had an issue with unruly people in the next room and the hotel took care of it right away. Would stay at this Hotel again.”

Jul 29, 2008 by Lisa from Sewickley, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location near University of Vermont & Burlington. Friendly front desk people.
• Snippy person in reservations - can't remember his name.

“When I called this hotel to request a room with 2 beds, I spoke with a very snippy person who told that they wouldn't change our room. However, when we checked in there was a very friendly person who immediately give us a room with two beds. His helpful attitude made up for the rude person in reservations.”

Jul 28, 2008 by Jay from Whitby, ON CA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[9]

• It was in a very convenient location, and offered a shuttle downtown.

“The check in was very slow, and I had to wait about 15 minutes in line to check in, with only 3 people ahead of me.”

Jul 26, 2008 by Beth from New Canaan, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Convenient location. Comfortable beds.
• Bathroom.

“The bathroom in our hotel really needed updating. The shower sprayed all over the whole room and the tile and sink were quite 1990's. The plastic drinking cups are something I'd expect at a Motel 6, not a Sheraton. The hall carpets are getting shabby, too.”

Jul 23, 2008 by Bill from Newton, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, excellent rooms.
• Charge for in room internet. Hard to get around hotel because of layout.

“Fine newer resort/business hotel next to UVM campus. Lovely public spaces. Unfortunate layout problems can make your room hard to find. Sheraton has a lot of nerve charging $9.95 per day for in room internet in this day and age in a hotel with this high a suggested ticket price.”

Jul 23, 2008 by Katie from Elkridge, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• I enjoyed my stay and was even upgraded.
• Breakfast was not included.

“Great hotel. We will visit again.”

Jul 23, 2008 by Amanda from New Britain, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Walking distance (although a little far) to Church Street and shops.
• Air conditioning unit woke us up the first night.

“The Sheraton was a nice, clean, pleasant hotel and our stay was very nice. They allow dogs, so we brought our Chihuahua which was nice since Burlington is a very dog friendly town. We were able to walk to Church Street and the shops and restaurants without any difficulty. There is also a bus and it is a very short drive into town (only a little over a mile). Overall, the hotel was convenient and provided us with a clean, comfortable stay for our weekend.”

Jul 16, 2008 by Louise from Pascoag, RI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was courteous, room comfortable; pleasant stay.
• Since the hotel is non-smoking, an outdoor smoking area (perhaps covered? perhaps a picnic table?) could be provided.

“This was a good value and a nice, comfortable stay.”

Jul 14, 2008 by Tim from Brooklyn, NY
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[9]

• Location, general appearance.
• The cyber centre.

“It was good in some things, ok in others and bad regarding their business or cyber centre.”

Jul 9, 2008 by Amanda from Nicholson, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Convenient to attractions in the city.
• Prices at the hotel restaurant - too pricy.

“The hotel was beautiful! The rooms were very comfortable. The food at the hotel restaurant was excellent but there was not a big selection and the prices were pretty steep (ex. $6 for a bagel with cream cheese). Overall, my husband and I enjoyed our stay.”

Jun 1, 2008 by Phyllis from Auburn, WA
Overall Rating: 2
Cleanliness:[10] • Staff:[2] • Location:[10]

• It was clean, convenient location, good rate.
• Unable to sleep due to loud lobby music.

“The hotel did not meet my expectations because I was unable to sleep due to loud lobby music all night long. When I mentioned this to the front staff they responded by telling me "it must have been a party in one of the rooms" (the music was the same music we heard when we checked in but we thought it would stop during the night).”

May 16, 2008 by Bob from Broomall, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location, excellent staff.
• Everything was great.

“No problems, would stay again on our next trip to Vermont.”

May 15, 2008 by Julie from Colchester, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Great beds, great bathroom.
• The ice maker was too far away.

“I always appreciate getting breakfast included in the room price. I wish Sheraton would include it. I have eaten breakfast at the Sheraton and would not do it again. It was good, but too much money.”

May 14, 2008 by Lauren from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The bed was really soft.

“The hotel was nice.”

May 9, 2008 by Judy from Trenton, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was outstanding from the bell captain to the front desk.
• Would have been nice to at least have a mini-fridge.

“Great location, best staff we've ever encountered, large clean rooms. We would definitely stay here again!”

May 7, 2008 by M S. from North Reading, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Cleanliness and friendly staff.
• Unsure of check out procedures, nothing noted with explanation.

“Nice hotel, convenient to highway, very busy, seemed to be short staffed, located on a busy road though, but you are able to walk to stores and restaurants if needed. Close to University of VT.”

Apr 30, 2008 by Russell from Weston, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Mattress, flat screen TV.
• No HD reception on TV.

“For visitors to UVM, the Sheraton is the best located hotel. Plenty of parking, a good range of facilities, adequate restaurants.”

Apr 30, 2008 by Madison from Austin, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[7]

• Rooms were well-appointed, clean, and comfortable, with good coffee in the room.
• Exorbitant food charges; TV cable expensive.

“I had a hard time choking down the idea of $6 bagels with jam at the hotel restaurant, or of paying $11 to see an old movie on pay TV. Sheraton caters to business travelers who charge companies for expenses.”

Apr 18, 2008 by Mary from Rutland, VT
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[9]

• Good location, comfortable.
• Day front desk person did not address our concerns regarding problems with our stay.

“The hotel itself is neat and clean. Centrally located which suited our needs. However the night we arrived the hotel had lost power and we were not able to do anything. After 4 hours the power came on but not the cable and we were still not able to have keys to our room. When checking out we were not even offered an apology or any compensations for our inconvenience. They said we did not owe any further charges, thank you, goodbye. We were not happy with this treatment.”

Apr 17, 2008 by Diane from Burlington, VT
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• The atmosphere was very nice.
• I had to ask for another room because the first room was very small and older.

“I think it was very family friendly but not particularly romantic which is what we were interested in. The brunch there on Sunday was fantastic!”

Apr 15, 2008 by Susan from Akron, OH
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[8]

• Good location.
• There was a black out for several hours. The hotel was not prepared.

“It is a large convention type hotel. Nothing special but adequate. Very convenient to Burlington Downtown and the University of Vermont.”

Apr 7, 2008 by Brigitte from Pincourt, QC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• It had a rather large pool and pool area, which was not as busy as most hotels.
• There was not any information, about hotel or area, in the room.

“Perfectly accommodating for business travelers or for those who like to spend the day out, checking out the sites. A quiet place to return at night for rest and relaxation.”

Apr 1, 2008 by Suzanne from Middleboro, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location and overall clean appearance.
• No room service though it claimed to be available up to 11:00 p.m. (we called at 10:30).

“The hotel was very attractive with all new amenities. Check in/out was quick and friendly. The pool was very nice. Downside - they need to fix the other elevator. We had to walk all around the hotel to get to the main elevator. While we are not elderly or disabled, I can see how it will be a problem for those in need of closer transportation.”