User Reviews for Sheraton Burlington Hotel and Conference Center

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Mar 18, 2008 by Christopher from Bloomingdale, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Clean and renovated.
• Crowded!

“A very nice stay, clean comfortable upscale. Nice pool for the kids.”

Mar 17, 2008 by Thomas from Brattleboro, VT
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Convenient to ski areas.
• Pool and fitness center affords no privacy. Business center is located in a poor location.

“The rooms were nice but luxurious. The staff was helpful but not very attentive. Access to the business center required traveling through the main conference area. This was awkward in the morning as a group was in session. The pool and fitness rooms are in glass enclosure so don't even think about it if you're modest or enjoy privacy.”

Mar 12, 2008 by Susie from Windsor, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean and friendly hotel for a night stay.
• Completely satisfied.

“A wonderful hotel - highly recommended.”

Mar 5, 2008 by Bethany from Lyndon Center, VT
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[9]

• Bed and pillows were nice.
• The lighting in the room hurt my eyes terribly. Way too yellow.

“It is nice enough but they need to get full spectrum light bulbs. The lighting was way too yellow and it hurt. I understand what they were trying to do, make it match the decor but it hurt.”

Mar 4, 2008 by Dave from Salem, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Very good location, attractive looking hotel.
• No free Wi-Fi.

“Overall my wife and I like very much. We plan on using the hotel again.”

Feb 21, 2008 by Lisa from Dover, DE
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[10]

• Location, pool.
• No in-room mini fridge. Old heating system, difficult to adjust temp.

“The location of the hotel is excellent, within easy reach of all Burlington area attractions. The beds were comfortable, but the decor and heating/cooling system was old, making temp control difficult. I was disappointed not to find a mini-fridge in the room- a must when traveling with small children. Also, we were charged for local calls, something that was not disclosed anywhere; neither in the directory nor on the phone pad. While the pool was great, there were never enough towels available, and we had to call several times before the staff brought more. The hotel was nice, but not worth the 3-star rating.”

1 of 1 people found this review helpful.

Feb 19, 2008 by J from Boston, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff was great.
• The room was a bit dated for a Sheraton.

“This is a fine hotel, a bit dated and a bit more of an off-the-highway hotel than a Sheraton is typically. It was clean, the room had everything you could want in it and was very large. I did not utilize the amenities, but it had an indoor pool that looked very nice. overall, a great hotel.”

Feb 19, 2008 by Harry from Pte-Calumet, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was $60.00 and usually $60.00 is 2 star or worse these days.
• It was not quite the Sheraton I've known in other locations like HI.

“A very nice hotel, but seemed a bit "overworked" I'd expect that it's nearness to the Airport and thew University puts a lot of pressure on the facility. All in al though, a very nice place to stay.”

Feb 14, 2008 by Matt from Billerica, MA
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[6]

• Nothing.
• Bad room, smell like smoke, dirty carpets.

“I will never stay at this hotel. The room smell like it was a smoking room even though it said nom smoking. When I called, the front desk sends a housekeeper to spray some spray. I had 2 children with me. I just wanted to get stay to be over.”

Feb 1, 2008 by Janet from Rochester, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was very conveniently located to Burlington and UVM.
• Nothing.

“This is the perfect place to stay, especially if visiting someone at UVM.”

Jan 30, 2008 by Elizabeth from Troy, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• The location.
• Room could have been a bit cleaner. Linens were not 3-star quality. No coffee in the morning.

“This is a nice hotel with a great location. I felt that is was missing some of the nicer touches I have seen at other Sheraton hotels and/or other 3-star hotels. The linens were just okay and bathroom wasn't great. It seems the public area of the hotel has been re-done. Perhaps they will move on to the rooms soon. I would stay here again. I just would not expect a 3-star hotel.”

Jan 30, 2008 by Lisa from Colorado Springs, CO
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfort of room.
• Liked it all.

“great location by the freeway - quiet room.”

Jan 22, 2008 by Nancy from Richmond, VT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, cleanliness, pool area, friendliness of staff, upgraded room.
• Meal at restaurant was not worth what we paid for it.

“Overall the experience was great. Price was right for a one night getaway with the kids who have been coupled up due to snow and cold weather! It was great for them to get some exercise in the pool, etc. Close to the University Mall and shopping - perfect.”

Jan 22, 2008 by Leighanna from South Euclid, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful, clean, great employee service. Excellent location. Could not have been happier.
• Free wireless internet in the rooms would be nice.

“Some of the people complaining in older reviews must not have been in the same hotel as I was. The facilities here were beautiful, the rooms were spotless, and the staff could not have been more helpful. Everyone was super nice, and very willing to accommodate. They allowed us to extend check-out by 3 hours! Somebody complained about no-name shampoo. It's actually made by Bliss (and says so), an Aveda-like spa. Though they do not have free Wi-Fi, they provide a 'cyber center' where you can use their computer and have free access. They have cider and cookies every night. Seriously, I could not have had a better stay. There is no question I would return.”

Jan 17, 2008 by Doug from Bridgewater, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Well appointed room comfortable bed.
• Nothing comes to mind.

“Attractive, comfortable room and bed. Almost sumptuous bathroom.”

Jan 13, 2008 by Genevieve from Montreal, QC CA
Overall Rating: 7
Cleanliness:[9] • Staff:[2] • Location:[8]

• Seemed renovated.
• Lack of knowledge of front desk staff.

“Equivalent to 3 star hotels, clean large rooms, comfortable close to BTV Airport, great stay (take note internet is not free)”

Jan 8, 2008 by Ella from Cornwall, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, fresh room; high quality sheets, bath products, etc. And a recycling bin! Genius! Great location too.
• Elevators were not obvious to us; but three flights of stairs was no problem for us.

“This hotel is excellent value. Clean, fresh, comfortable, quiet room. And a flat screen TV! Close to Downtown Burlington and the highway. Would stay again, no question. Was a bit shocked to see a cat convention was going on that weekend (not a joke), but apart from a few meows on our way out Saturday morning, the feline fest caused us no distress.”

Jan 3, 2008 by Lindsey from Ayer, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Room was in excellent shape, loved the pool and hot tub area.
• The walls seemed to be thin, I could hear everything in the hallway, and it made sleeping hard.

“I loved this hotel and I will most defiantly stay there again. I just wish the walls were more sound proof.”

Jan 2, 2008 by Linda from Napierville, QC CA
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[10]

• Lobby very nice.
• Very noisy. Hard to sleep rooms not very sound proof.

“Everything has been said. Thank-you.”

Dec 29, 2007 by Mario from Miami, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• The rooms were comfy.
• Its a little out of the way.

“Nice hotel in south Burlington. Would recommend to anyone.”

Dec 5, 2007 by Will from Greenwich, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great hotel, friendly staff, and great location!
• N/A - Great hotel!

“Great hotel, friendly staff, and great location!”

Nov 28, 2007 by Linda from Lasalle, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Clean, modern, upscale, great location, new!
• Parking is not great.

“I think this is the best hotel. I was super happy and nicely surprised especially for the price I was charged!”

Nov 28, 2007 by Yvonne from San Francisco, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[3] •

• Nice location.
• When we checked in the room, we found the bed linens were full of hair. Had to call housecleaning to change the sheets.

“Took us 10 minutes before we could find our room number. The layout of the hotel is not very clear. When we checked in the room, we found that the bed sheets were full of body hair. It was disgusting. Anyway, we called the front desk and fortunately they sent someone from housekeeping to change the linens within 10 minutes. The bathroom was very small and old. I really would not rate the room as a 3 star stay.”

Nov 22, 2007 by Robin from Durham, NH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Overall, a very pleasant ambiance with quality people.
• We lost our power the morning of my stay - no back up generator!

“Very attractive, convenient and clean. I would recommend it to anyone needing a place to stay in Burlington.”

Nov 13, 2007 by Jennifer from Potsdam, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[8]

• The AC worked really well.
• My room smelled musty.

“It was ok. But I would not choose to stay there again. Though nothing looked dirty in our room, for some reason it felt it. I think it was because it felt a little damp and musty.”

Nov 8, 2007 by Julie from Alexandria, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Common areas were very nice.
• We discovered a wet left on the night stand when we arrived in our room.

“The rooms need an upgrade and the management staff is not what it needs to be at this hotel. In my 25 plus years as a leisure and business traveler I have never had to call the front desk as many times repeatedly for problems ranging from batteries which had been removed from the TV remote to returning to the room at 3:30 pm (after leaving at 8 am) to find it had not been cleaned. In addition, the incredibly dirty ac/heater was caked with hardened dirt and made clicking noises when it turned off and on throughout the night. This hotel needs some major attention in upgrades and management.”

Oct 31, 2007 by Chad from Fargo, ND
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great staff.
• Too much noise from floors above.

“The hotel is very spread out and it takes a while to learn your way around. The staff is very friendly and helpful. The pool and fitness room are great, and the restaurant is beautiful. Room was nothing fancy, but clean and comfortable with a flat screen TV. Only complaint is that the floors from the room above creaked every time the person in the room moved. I think it would be like this in any room, not just the one I had. It got kind of annoying after a while, but it was quiet at night thankfully.”

Oct 3, 2007 by larry from prospect ct
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Room was large and easily accessible.
• Meal prices bit too high.

“Was satisfied with the room and service.”

Sep 9, 2007 by Becky from Pawtucket, RI
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very spacious, location great; exercise room had a lot of machines.
• They did not have wireless internet in the rooms which was frustrating.

“I was very impressed with the Sheraton. I stayed for two nights for business and found it to be very relaxing. I especially enjoyed the large flat screen TV in the room and the exercise room was large, clean, and had a lot of equipment. The only downside is there is no wireless internet in the room or free breakfast to my knowledge.”

Sep 9, 2007 by Carolyn B. from Delta, BC CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• The location was great. Close to the ice rinks and easy to access the highway.
• I found the 2 women at the front desk to be snobbish, the gentleman was very helpful and friendly.

“It would have been nice to have had free access to wireless internet as many other hotels offered this. The room was very comfortable and the washroom was clean. Housekeeping was a bit slow to make up the room each day but it did get done.”

Sep 4, 2007 by Dan from Kennebunk, ME
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Good sized room, clean and friendly.
• Have to pay for internet.

“Good location, friendly staff, all-round very good accommodations.”

Aug 23, 2007 by Cj from Wakfield, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Spacious, clean, well-equipped rooms.
• Too many doors in the hall way.

“Very friendly staff. Nicely furnished rooms. Convenient location for Burlington area.”

Aug 21, 2007 by Vicky from Austin, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Large room with comfortable bed and bath.
• Club lounge was closed.

“Great hotel, nice accommodating staff and close to airport.”

Aug 20, 2007 by Danielle from Montebello, NY
Overall Rating: 2
Cleanliness:[4] • Staff:[5] • Location:[8]

• Location is right of the highway, good for business travel, easy to find.
• Cheap, motel look like appearance.

“This is supposed to be Sheraton! It does not deserve 3 stars. Rooms are appointed in motel like fashion, tiny bathrooms with worn appliances, chipped tiles. Hotel room is OK to be motel 6, but it does not like remind me of Sheraton at all. I travel for both business and pleasure a lot, and one expects certain level of comfort from Sheraton, which is not what we found in here. Car is parked right in front of your room; you walk to room through the corridor that is unclean, messy, and with "backstage feeling". Yes, it has nice entry, and maybe some rooms are nice, but majority rooms are not. Save yourself some money and stay in lower star, cheaper hotels that have same or better comfort.”

Aug 16, 2007 by Pauline from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, services.
• We had 2 double beds. We needed a king.

“Great location. Great price. Disappointed that hotel too far away to have a view of Lake Champlain.”

Aug 16, 2007 by Hyoheon from Lexington, MA
Overall Rating: 3
Cleanliness:[1] • Staff:[9] • Location:[7]

• Staff was good.
• Bed was poor.

“I think two and a half star is right for this hotel.”

Jul 14, 2007 by Anne S. from Erin, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• I took my elderly mother and they accommodated us to the nth degree even though they did not have a handicapped suite with 2 beds.
• We had to call the front desk 3 times because housekeeping failed to either leave products or knocked on our door when privacy sign was on.

“I would highly recommend this hotel. Our only complaint was with the housekeeping staff and we feel management will be addressing this issue. Our 10 days were well spent at this great, 3-star hotel.”

Jul 12, 2007 by Jason from Riverside, RI
Overall Rating: 1
Cleanliness:[7] • Staff:[3] • Location:[8]

• Comfortable bed.
• Multiple facilities unavailable due to construction, poor crowd control of other guests.

“We were quite disappointed with our stay. We were placed in a room across from a conference room in which young female basketball players were constantly running around outside our room from 7 am to 5 pm. As we were going for a relaxing visit, this was quite disturbing. In addition, the spa (designated for people over the age of 16) was over-run with rowdy 7-8 year old that persisted despite repeated complaints by us and other guests.”

Jul 11, 2007 by James from Troy, NY
Overall Rating: 3
Cleanliness:[6] • Staff:[1] • Location:[7]

• Hotel was comfortable.
• It took over 3 hours past check in time for a room to be available.

“The hotel was sufficient to our needs however; I give this hotel a poor rating for customer service. The rooms that I had reserved were not available until several hours after the check in time, and the staff assumed that I was out to dinner and would not be back for several more hours. The reality is the hotel staff told me to return in an hour and did not communicate this information to other staff. I was unable to check into my room for almost 4 hours past the check in time, when I was to be at a wedding 3 hours from check in time. Luckily, there were several other individuals staying in the same hotel and we were able to utilize their rooms to prepare.”

Jul 11, 2007 by Candace from San Francisco, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Comfortable beds with a variety of pillow types.
• Very slippery pool deck.

“Good value if you aren't looking for 4-star accommodations. Excellent location.”

Jul 5, 2007 by Rebecca from Clwr, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• The beds were really comfortable. The pool area and hot tub were clean and fun. The staff were helpful and friendly.
• There was construction and the hotel is a maze . The public bathroom was overflowing on the lobby area. The vending machines ran out of water.

“The location is great to walk downtown. It was a quiet stay. The hotel is a maze and hard to find places due to so many construction changes. The pool area was great.”

Jul 3, 2007 by Kim from Brattleboro, VT
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[7]

• The support staff was excellent; friendly, fast, and very competent.
• The room was worn; the sofa bed had seen better days.

“I have stayed in this hotel many times over the years. While it was once the premier hotel in Burlington, it is past due for renovations.”

Jul 3, 2007 by Nancy from Livermore, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was very comfortable and clean.
• Had construction going on in the hotel.

“Very clean, comfortable and easily accessible.”

Jun 25, 2007 by Deb from Chester, VT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Having to walk through the garden area at night by myself to find my room.

“Our overall experience at the Sheraton was top rate. The staff was wonderful, the room was beautiful and the price was exceptional.”

Jun 7, 2007 by Carol from Fairfax, VT
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location and amenities.
• I had to walk a long way from my room to my car. Several times.

“It was an overall excellent experience; there was construction in the parking lot and this affected how far I had to walk. They could have had more "bell staff" to assist with luggage.”

May 15, 2007 by Christine from Weston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very clean and next time I'll bring my bathing suit.
• I was expecting two beds but one king size ended up being okay.

“It was very busy because it was last day students were allowed in the dorm rooms, but I still got a reasonably priced room less than 2 miles from my son's dorm! I've been up in Burlington, VT on big weekends and had more expensive rooms that were very bad.”

May 15, 2007 by Kesha from Thionville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fast & Easy late check-in.
• Noisy cleaning/maintenance staff in hallways.

“Nice hotel for the price. Spotlessly clean and near the airport. I would certainly stay again.”

May 3, 2007 by Cristina from Montreal, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The lobby was very elegant & beds are very comfortable.
• Hotel did not offer complimentary breakfast - (not even a cup of coffee).

“Hotel was very nice & we enjoyed our night there. The beds are very comfortable & the lobby is very nice as well.”

Apr 27, 2007 by David from Reisterstown, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• No complaints.
• No wireless internet in room.

“Excellent overall, as I would expect from a large Sheraton hotel/conference center.”

Apr 27, 2007 by Suzanne from Chesterfield, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• From airport shuttle to checking/out to dining-- the service was fast, friendly and first-class. Love the roaring fire in the lobby area!
• NA

“The Sheraton was a great place for our family to stay while visiting my daughter at ump. We had multiple generations with us, and all were comfortable and well accommodated. The lobby has a fireplace with comfy couches and we gathered there and enjoyed the beautiful garden view into the courtyard. All staff was most friendly--and we loved the green mountain coffee!”