User Reviews for Howard Johnson Westbury

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Aug 6, 2008 by Liz from Victoria BC
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• Nothing about hotel.
• Everything about hotel.

“Will never recommend this chain to anyone, not even people I do not like.”

Dec 22, 2007 by Jane from Niskayuna, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• There's nothing to tell I hated the hotel if it's even considered a hotel.
• Everything. Where can I start?

“Considering the shape the hotel is in, I think giving it a 1 star is being way too generous. I would consider this more of a .5 star motel. The parking lot was in really bad shape and the signs weren't very visible. If we weren't from the area we would have missed it completely. L.I.E. Was about 500 feet away and the parking lot looked as if drug dealers hang out there during the night. The lobby was in shambles but then the workers claimed that they are renovating. I don't see anything being renovated though. The windows have large cracks in it as if someone tried to punch a whole through it. The hallways are dark and dirty reminding me of some horror movie. The room was small and smelled of air freshener, the type you hate. Opening the sliding door to the so called court yard for hours could not clear the smell. Not to mention there were pools of water right next to the sliding door on verge of coming into the room. The light fixtures were old and worn down and lopsided. There were cracks on the walls and ceilings with some patched, others paint falling apart. There were water damages where there were no cracks. The carpet was dirty with stains. The sheets at least looked clean but then it was so dark in there that I wouldn't be able to tell if it was dirty. The bathroom had the cheap and old fixtures that things are growing in. The hair dryer didn't work, the toilet barely flushed. It would bubble and bubble for some 5 minutes until we figured out that if we hold down the button to flush until the entire bowl cleared then it seemed to work. There was no water tank cover for the toilet. In its place there was a piece of cheap plastic that was one size too small. The tub had cracks in it and some area that appeared to be patched. There were stains in the tub and we weren't sure if it was clean or not. The TV worked but not a huge selection. CNN was their best channel. We understand that long island is very expensive to stay at but this I.”

Dec 22, 2007 by Julio from Elmhurst, NY
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[4]

• Checking out.
• Too many to list.

“The only thing that I can say nice about this hotel is that it is easy to get too is you are doing business in Nassau county. The hotel was run down. Security was poor. Beds were horrible. Side entrance door was broken and would not close. Corridors were dimly lit. Housekeeping was very basic. The overall feeling was that it was not kept very clean. Staff was cordial but did not appear to be very experienced or professional. Would never use a Howard Johnson hotel if I could avoid it. I initially accepted the accommodation thinking that a National chain hotel would have some level of comfort. This was below economy. I dont deserve a rating at all.”

Nov 7, 2007 by Rory from Cleveland, OH
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[5]

• Very dissatisfied.
• The hotel should be condemned and shutdown.

“The hotel was filthy & should be shutdown by the health department. It was unsafe and unsanitary and also be condemned. My partner & I felt very unsafe and we did not even stay there as we feared for our safety. We had to inconvenience a relative as we were in NY for a wedding & had no place to stay where we felt safe. I am currently waiting for a refund on my credit card as I wasted my money. I would not humiliate myself by recommending this hotel to anyone.”

Sep 6, 2007 by Nikki from Stoughton, MA
Overall Rating: 5
Cleanliness:[2] • Staff:[10] • Location:[7]

• It was convenient to where I needed to be.
• There was a Jacuzzi shower right next to the bed - it wasn't in the bathroom as it should be

“Terribly dirty, run down. It's definitely a hotel that is more along the lines of 'rent by the hour' rather than stay overnight.”

Jul 29, 2007 by Melissa from Rochester, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[6]

• Terrible.
• Misleading ad, uncleanly and unsafe.

“I'm too upset. I just want my money back for the second night. I left early.”

Jul 13, 2007 by Susan from Downsville, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[5]

• This was my second visit in a short period of time. It was better than the first time there. They bumped me up to a better room at no expense.
• The first time I went there was no remote control and when I asked for one the girl was unable to/wouldn't provide one.

“It's a decent hotel for the money. It was quiet and felt pretty safe.”

Jul 10, 2007 by Pam from Ft. Worth, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[1]

• The desk clerk was real cheery and nice.
• No hot water, room smelt like urine, TV remote no batteries, and room unclean. Towels were tread barren.

“When we arrived at the hotel, the hall and entry way were dirty. We did not feel comfortable staying there. We had no choice the first night because we had to attend a funeral and could not leave at that time. There was no hot water the second day we were there. It was around 12:00 and I was trying to get ready for the funeral. I left the water running and never during the first 15 minutes got any hot water. We then left the water running in the sink to see if it would warm up; it didn't until my husband was 10 minutes into his shower. The towels were terrible, you could see through them. The room had a urine smell and was dirty. The TV remote control did not have any batteries in it. We had a very unpleasant stay there. We checked out after the hot water situation.”

Aug 4, 2005 by Tan from Austin, TX
Overall Rating: 2
Cleanliness:[6] • Staff:[3] • Location:[2]

• It has a pool.
• Right by a big highway, very noisy. Non-smoking room reeked of smoke.

“We requested a non-smoking room but it was wrenched in distinct smoke odor. The hotel is inconveniently located, far from the bus/city railroad station but near a busy highway so very noisy. The staff yelled at us a couple of times for asking questions about local services, phone numbers, and directions. I would not return to this hotel even if it were free.”

Aug 2, 2005 by Tony from Lisbon, IA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[10]

• great outdoor pool and room had nice whilrpool in it
• i was assigned smoking room.. didnt like smell!

“great location, next to interstate and IHOP right next door. wonderful pool outside and room has whirlpool”

Jul 20, 2005 by Tom from Palos Verdes, CA
Overall Rating: 3
Cleanliness:[2] • Staff:[7] • Location:[6]

• Some of the staff was friendly.
• Almost everything -- dumpy.

“This is a 1* motel, so you can't expect much. Still, it was pretty bad, especially the very strong mildew smell that pervaded my room (due to the carpet having been flooded at some point, I think). ”

Jun 30, 2005 by Laura from Las Vegas, NV
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[5]

• The hotel was quiet.
• the air conditioning was poor. The staff would not allow me to check in 45 minutes early so that I could prep for an appointment.

“The hallway carpets need to be replaced. The staff should try to be a bit more accomodating to their guest's needs. No continental breakfast, as advertised, over the weekend. It was a good hotel for a single star.Location was difficult to find.”

Jun 25, 2005 by Joel from Raleigh, NC
Overall Rating: 6
Cleanliness:[4] • Staff:[3] • Location:[6]

• Near the freeway
• Staff could not explain telephone rates

“Poor registration, card key problem, telephone rates not explained, bathtub facing bed instead of being inside bathroom.”

Jun 24, 2005 by Ann from Fairfax, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Safety of personal information. High risk of identity theft. 30 Minute check in. Computer said we would be paying cash.

“The hotel clerk had made a photo copy of my drivers license and credit card. Showed us the unlocked drawer just on the other side of the desk where they kept this information. He had to leave the front desk to make the photo copy making this information avalible to anyone who walked in since he was alone. We felt very uncomfortable with this hotel policy and were told we could not check in with out this procedure. We were left with no choice but to leave.”

Jun 22, 2005 by Michie from Berwyn, PA
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[1]

“1) The location is hazadous and confusing by the busy intersection.2) Requested 2 beds but denyed unless we paid extra.3) Got the nosiest room.4) Musty and cigarette smell in the lobby and hallways.5) Cooling unit was mulfunctioning...got warm air instead. Just used fan instead.6) They requested the photo ID at the time of check in. They made copies of my driver's license and credit card. I wanted my licence copy back at the time of check out. I ended up receiving it and tore it apart in the end, but it took a long time to convice the clerk who was very understanding and kind. She was just following the co. policy. Apparently they get some bad guests...that's what I was told. They also said that they will not allow anyone to stay without picture ID. It's a scary experience to leave my ID with them in the time of identity theft.***”

Jun 15, 2005 by Louis from Cleveland Hts., OH
Overall Rating: 6
Cleanliness:[4] • Staff:[5] • Location:[8]

• Staff was newly hired
• Original room was not available, it took 45 min to get another

“Staff made good on our reservation by giving us two office rooms with jacuzzi's. so our bad fortune turned out to be good fortune.very convenient location”

Jun 9, 2005 by Carl from Manchester, CT
Overall Rating: 5
Cleanliness:[3] • Staff:[1] • Location:[6]

• It was convenient location for the business I had to take care of
• The front desk clerk was very rude and not helpful at all

“They really need to train their staff in customer service. The front desk clerk was very rude to my fiance and did not want to help her at all. When she said she was going to write to the head office, he just simply said "go ahead". ”

Jun 2, 2005 by James from Columbia, SC
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• It was in a decent location
• wasnt very clean. Had major room selection problems

“I would not recomend this hotel to friends. We encountered problems from check- in. My wife and I submitted a request for a refund (as told to do by the hotel clerk) and we were denied that also. Im very dissappointed.”

May 9, 2005 by Jennifer from North Haven, CT
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[6]

• Nothing
• The smell, the bathroom, the sheet, everything.

“This hotel room looked like something you would rent by the hour, also it had wholes in the blankets, the mattress sagged, the room smelled like stale cigarettes and that was not pleasing especially since I am pregnant.”

Apr 22, 2005 by Max from Worcester, NY
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[2]

• dirty and run down

“The rooms were dirty and the bedsprings were terrible. the heater did not work and the hot water was lukewarm at best... Also please be advised that an error was made. I clicked on a 2 star hotel for $75.00 and a one star came up. If I wanted a one star hotel; I would have offered $50.00”

Apr 12, 2005 by Valerie from Hampton, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• IHOP next door to eat at. Close to where I had to go.
• Night person was rude. I asked for 2-double beds. They had me down for 1.

“Price was excellent. Location great. Rooms were clean. The first room we were given had defects so we were given another room. When I called the motel the night person gave me only one bed when I asked for 2. It's a good thing when I got there another room was available. The daytime personnel were very nice.”

Mar 27, 2005 by Rick from S. Salem, NY
Overall Rating: 7
Cleanliness:[4] • Staff:[2] • Location:[4]

• It was convenient to where I had a business appointment the next morning
• The clerk could not provide driving instructions. There were no obvious signs to find it.

“This is a dingy hotel that is clean enough to be adequate and convenient to the Long Island Expressway. It is obscure to find and located so it is hard to achieve access unless you already know where it is. It meets requirements, only if the price is low.”

Feb 16, 2005 by Colleen from Brooklyn, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice and clean. Convenient for us.
• The walls were thin between rooms.

“It was clean, convenient, and the staff made check in very quick and easy. Our room was on the third floor- an elevator would have been nice. The bedroom walls were thin enough that you could hear the TV next door, but it was off when we were ready to sleep.”

Jan 29, 2005 by Bill from Newtown, PA
Overall Rating: 10
Cleanliness:[7] • Staff:[7] • Location:[10]

• I thought that the price was fair for what I recieved.
• I looked at 3 rooms before taking one that was suitable to stay in.I

“Overall my experience The 2 main problems I had were that the first room I entered wasn't maid up yet. The second room was musty, smokey smelling and the heat didn't work. The third room was fine and the desk clerk was stressed how sorry he was and I believe he did his best.The second problem was that I needed to stay a third night due to weather and I would have liked to pay what I had the previous two nights. At the very least for the trouble I had getting a room to begin with.”

Oct 5, 2004 by Benjamin W. from King Of Prussia, PA
Overall Rating: 4

“I have stayed at this Howard Johnsons before. The hotel was musty and damp. My room was just uncomfortable to be in. So uncomfortable, in fact, that I booked a new room and left.”

Sep 28, 2004 by Howard R. from Boca Raton
Overall Rating: 2

“I asked for a king size bed when I got there they were not very happy to help. Asked to change the room they said they were all sold out. Asked for two extra pillows they delivered one.”

Sep 16, 2004 by
Overall Rating: 1

“This Hotel was terrible. I found a roach on the wall my first night. One night, they didn't leave soap or shampoo in my room.”

Sep 8, 2004 by Peter L. from Seattle
Overall Rating: 3

“Dirty, no soap or shampoo, someone had hacked the cable TV service so that the channel info was nothing but profanities and vulgarities I won't repeat here. Awkward access from highway.”

Sep 6, 2004 by Julie Y. from New York, NY
Overall Rating: 1

“The hotel was awful. The maid never came to clean the room in the four nights that I stayed there. There were leftovers in the refrigerator from whomever that stayed there before me. The bedspread has odor and cigarette holes. The hotel charged me $11 for a one-minute domestic call.”

Sep 5, 2004 by James H. from Buda, TX
Overall Rating: 8

“Terrible room! I was within 50 feet of a Long Island expressway exit: truck and car noises all night long. I checked out a day early because it was untenable.”