User Reviews for Westchester Marriott

Research User Reviews for Westchester Marriott (1-20 of 151)

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Sep 24, 2009 by Crystal from Gold Canyon,AZ
Overall Rating: 6

• Very nice staff, clean and spacious room.

“The hotel and management are very helpful and uphold the true meaning of value and customer service. I will always remember my time there as enjoyable and very relaxing. Thank you yet again.”

Sep 24, 2009 by Crystal from Gold Canyon,AZ
Overall Rating: 8

• Great professional yet personable staff. clean room and ultra comfortable bed.

“I was greeted and felt welcome, they uphold the value and meaning of customer service. The manager helped me with my luggage, the room was large and comfortable, flat screen TV, large plush bed, clean bathroom.”

Aug 30, 2009 by Dick from Albuquerque,NM
Overall Rating: 9

• Free computers available in the lobby.
• They didn't replenish usual bathroom amenities.

“It was a good value, but not quite up to what I have come to expect at Marriott.”

Aug 13, 2009 by Richard from Indian Hbr Bch,FL
Overall Rating: 10

• Work station, bed, flat screen TV.
• N/A.

“Excellent, convenient, close to attractions and NYC.”

May 26, 2009 by from Cincinnati,OH
Overall Rating: 10

• Location.

“The location was excellent. Close to great restaurants and great access to shopping.”

Apr 21, 2009 by K.E. from Salem,CT
Overall Rating: 9

• Kids loved the indoor pool.
• Ate breakfast at the hotel. It cost over $60 for two adults and 2 children.

“Very nice overall.”

Apr 5, 2009 by Ron from New Port Richey,FL
Overall Rating: 10

• Everything was to my satisfaction and expectations.
• Nothing.

“This hotel met or exceeded Marriott standards.”

Mar 31, 2009 by Anita from Clinton,NY
Overall Rating: 9

• The location was perfect.
• Noise level from neighboring rooms was very high.

“A great hotel for the business traveler!”

Mar 26, 2009 by John from Westmount,Canada
Overall Rating: 9

• Good breakfast buffet.
• Inadequate choice of newspapers.

“Pleasant, comfortable and
convenient.”

Mar 22, 2009 by Lynn from Houston,TX
Overall Rating: 9

• Great location and quality.
• The breakfast buffet was too expensive.

“Very comfortable with all of the conveniences.”

Mar 2, 2009 by Bob from Gloversville,NY
Overall Rating: 5

• The bed was comfortable.

“The first two room were next to ballrooms where conferences were scheduled until 10:30 at night. What surprised me was the lack of attention by the first front desk person I spoke with. I explained that I was up since 3 am and needed a quite room. I was annoyed when the second room was at the opposite end of the hallway next to another ballroom with a late ending conference. The third try was a success.”

Feb 14, 2009 by Karen from Fairfax,VA
Overall Rating: 8

• Beautiful lobby, comfortable bed.
• Non smoking, large stain on the carpet in our room. No mini-fridge, ice maker in hall was broken.

“There was no mini-fridge in the room. Large stain on the carpet in our room. Hotel is not smoker-friendly. There is only one area people are allowed to smoke, and it's across the driveway from the front desk. This is a very long walk from the room, and the smokers are all standing outside by the doors, so non-smokers have to walk through a cloud of smoke anyway. It's not convieneint for anyone. It would have been much better if the rooms had balconies.”

Feb 4, 2009 by Laura from St. Louis,MO
Overall Rating: 9

• Location
• The mattresses were way to soft, and the bathroom was too small.

“It was a beautiful hotel and located perfect for us. I thought the mattress was way to soft. The bathroom could have been bigger and should have a fan in it to help with odors.”

Sep 12, 2008 by Judi from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Beds were very comfortable.
• Alarm went off at 6 am but we hadn't set it.

“Very comfortable room; friendly staff. Recommended.”

Sep 11, 2008 by Jim from Scottsdale, AZ
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[7]

• Nice room, great value for the money.
• Business center is a joke, no, make that non-existent.

“Nice hotel with a reasonably good staff. Bring your own computer or you're sunk! Business center is a disused room with one locked computer and no label on the door. You can only use pay computers on first floor. Computers in lobby are used by surfers that never leave.”

Sep 5, 2008 by Nancy from Los Angeles, CA
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was beautiful!
• Honestly everything was perfect.

“Simply the best.”

Sep 4, 2008 by Barry from Cherry Hill, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• Overall atmosphere.
• Service was lacking. Misinformation, confusion, lack of enthusiasm in customer relations.

“Previous visits yielded more satisfying stays. I would question staying here again.”

Sep 4, 2008 by Ann from Southport, CT
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Location.
• Wedding groups.

“Good location for activities in area.”

Sep 4, 2008 by Philippe from Quebec, QC CA
Overall Rating: 10
Cleanliness:[10] • Location:[8]

• The pool. The beds.
• Many children in the hot tub even though it's forbidden.

“Second time I've been there and it's by far my favorite hotel in the New York area.”

Sep 2, 2008 by
Overall Rating: 9

“Ambiance was great. Unfortunately, we had a very short stay.”

Aug 21, 2008 by Ralph from Wilkes Barre, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location - nicely furnished and very clean.
• Nothing negative about my stay.

“Would highly recommend to all travelers of any type.”

Aug 17, 2008 by Melaney from Tower Lakes, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• They now have a business area, finally.
• NA.

“Clean, quiet, modern.”

Aug 10, 2008 by Jay from Rochester, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Pool swim area was terrific.
• No local TV channels.

“Very nice and great amenities - except no local channels on TV.”

Aug 10, 2008 by Tina from Englewood Cliffs, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• The fresh baked cookies by the elevators were a nice touch after a long day.
• TV quality was terrible. Sound (voice) did not match action.

“Overall, it was a very nice experience. However, on checkout, the clerk did not appear to know what he was doing. I asked for an updated bill, and he went back and forth between computers and ended up printing bills for every room. I had to wait until my room number printed up.”

Aug 7, 2008 by Heidi from Plattsburgh, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[8]

• Very nice hotel quite fancy.
• Some staff members were not so friendly.

“Was a great hotel, something for everyone. Our family was very comfortable. Overall a quality hotel.”

Aug 7, 2008 by Jay from Burlington, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location Proximity to 87 and 287 and Tarrytown.
• Lack of signage and directions on the corridors to the elevator.

“Typical Marriott Hotel. Clean, convenient, good location and pool.”

Aug 4, 2008 by Henry from Metairie, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The person at front desk was especially helpful.
• No problems.

“Top notch personnel and facilities.”

Jul 27, 2008 by Michelle from Peru, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Very close to New York City and train station.
• We found tissue under one of the beds that was not ours.

“Beautiful pool with indoor balcony outside of our room. Nice fitness area. Food was excellent at the restaurant. Location of hotel near train station to get to New York City.”

Jul 18, 2008 by Trudy from San Francisco, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location and pool.
• 100% no smoking, had to go outside. did not know this beforehand.

“Excellent location, staff and accommodations. Lobby had free access to computers to check email. Inside/outside pool was especially nice.”

Jun 29, 2008 by Joanne from So Attleboro, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The front desk staff was wonderful. They went out of their way to please me.
• All was great.

“The rooms are very clean and refreshed. The staff is always pleasant and helpful.”

Jun 16, 2008 by Mark from Roslindale, MA
Overall Rating: 6
Cleanliness:[5] • Staff:[9] • Location:[9]

• The bed was incredibly comfortable.
• There seemed to be a moldy smell in the room.

“Easy to find, this hotel had ample parking and a friendly staff. The room was spacious and comfortable. I liked the convenience to my business plans and to the expressways. Great breakfast at the hotel's restaurant. My only problem was with the smell of the room.”

Jun 5, 2008 by Robin from Stafford, VA
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[10]

• Large LCD TV in room.
• Charge a $1.00 for local call.

“Nice location and very nice hotel. Would have loved to try the indoor pool.”

May 22, 2008 by Andrea from Norwalk, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Wonderful surroundings and great staff.
• Your own car is helpful, some transportation during the day.

“This hotel was very clean with wonderful upgrades in decor, and the staff was extremely helpful and friendly.”

May 18, 2008 by Barbara from York, ME
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean comfortable rooms-great beds-nice amenities.
• No make-up mirrors in bathrooms.

“Perfect for business travel. good restaurants attached. great rooms. very clean. nice amenities.”

May 12, 2008 by Frances from Rome, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Warm pool.
• Would love a shuttle to the train station.

“The hotel was clean and comfortable. This was not our first time at this hotel and I'm sure we will stay again.”

May 1, 2008 by Amy from Marlborough, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location to NYC.
• The man who checked us in was not personable at all.

“Except for the "no friendly" man who checked us in the hotel was just fine. He made no eye contact and was very "robot" like. No nasty but not friendly at all.”

Apr 27, 2008 by Jim from White Plains, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Reasonably clean.
• Internet access rates high relative to service speeds.

“Nice clean hotel. Good for business travelers.”

Apr 22, 2008 by Sonia from Arlington, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Its location was great for my trip right off the Thruway.
• It is being renovated so there were some inconveniences from that but they were totally minor.

“This is a very standard Marriott - and I saw that with respect. Everything was as it should have been - very well designed room, comfortable bed and good staff. There was lots of parking and restaurants close by. Try the El Dorado diner for breakfast right down the street - great brunches and salads!”

Apr 20, 2008 by No from Nassau, NY
Overall Rating: 6
Cleanliness:[3] • Staff:[5] • Location:[10]

• Room service and pool were fantastic.
• Room was not clean!

“Pool, room service, our maid service all wonderful. Room was not clean when we got there. I cleaned bathroom myself and wiped down the desks etc. in the room. There was caked food in the remote!! Sliding door lock Broken. Got a screw driver from the car and fixed it myself! Had trouble with TV, Internet and Pay per view. Was on hold 20 minutes and took hours to get resolved. This happened three times.”

Apr 9, 2008 by Vivian from Simsbury, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Convenient location.
• Yukky view of highway.

“Typical Marriott business hotel, isolated in terms of location (nothing to walk to).”

Apr 6, 2008 by Jaimie from Berkeley, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[7]

• Convenient location to destination.
• Room facing pool smelled strongly of chlorine.

“Seemed more like a discounted hotel than the standard Marriott.”

Mar 23, 2008 by Michael from Irvington, NY
Overall Rating: 6
Cleanliness:[4] • Staff:[6] • Location:[6]

• The pool.
• Room had some cleanliness lapses.

“Business and family friendly hotel, good amenities, indoor atrium pool with access from room, good restaurant on premises. Room service meal was quite good.”

Mar 19, 2008 by Ken from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The proximity to our destination.
• No refrigerator in room.

“The accommodations were comfortable, it was 5 minutes from main street, and after the pool closed, it was silent. If you want to nap in the afternoon, get a room away from the pool/courtyard. Minor inconvenience: The main lobby was under construction.”

Feb 8, 2008 by Debra from Claremont, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• The rooms were very nice and the beds very comfortable, clean, friendly staff.
• Could use more elevators - I had difficulty finding my way around.

“This is an excellent hotel, very clean, with friendly staff. The food was great, and the service in the restaurant was A+. I would highly recommend this place for vacations or business travel.”

Jan 12, 2008 by Jacqueline from Rockville, MD
Overall Rating: 9
Cleanliness:[10] • Location:[9]

• Attractive rooms, good location, pleasant pool area.
• No place to hang towels in the bathroom, most pillows were too high for neck comfort.

“Reliable, upscale hotel right off the Thruway. Well maintained and user friendly. Lovely rooms. Nice amenities.”

Jan 9, 2008 by Karen from Fort Plain, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• The room was very nice and comfortable.
• The prices at the steakhouse were insanely high.

“The hotel room and personnel were all very lovely. It was a great stay!”

Dec 29, 2007 by Leonor from Pittsford, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Looks recently renovated, clean, friendly staff, bathroom with plenty towels and toiletries, comfortable room, good quality sheets and great location.
• Doesn't offer free internet access.

“Rooms are clean and comfortable; staff is helpful and friendly and has an excellent location. Doesnt offer free internet access ($10/day)?”

Dec 29, 2007 by Timothy from Colonial Heights, VA
Overall Rating: 10
Cleanliness:[7] • Staff:[8] • Location:[10]

• The hotel was centrally located for my needs and provided a very comfortable resting place between meetings&
• The room had not been cleaned properly and there were small items from a previous occupant in it.

“This hotel fulfilled every expectation. It was centrally located to the various places I needed to visit across Westchester county and my room (which was very comfortable) provided me with a place to relax and rest between meetings. My interaction with the staff was limited but they appeared friendly and respected my desire for privacy, until the day I was checking out when the maid came to my room three times in less than half an hour (well before the stated check out time). Also, the room (while comfortable and well appointed) was not completely clean when I arrived and I found various small items in the room during the course of my stay. Still, this was an excellent hotel and a wonderful value.”

Dec 26, 2007 by Kathryn from Ashburn, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• Location.
• Rooms weren't suitable.

“1st room smelled of smoke even though this is a smoke free hotel.2nd room was not cleaned.3rd room was fine.”

Dec 26, 2007 by Lisa from Chenango Forks, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[8]

• The king size bed was so comfortable. The room a nice size and clean.
• The cleaning staff would leave dishes outside door for a very long time after you would call desk to send someone to clean up.

“Great place to stay with family or just business. Rooms are nice and the beds are great for your back. Bathrooms could use a vent fan and toilet bowl was a little loud. I wished my bathroom was a little larger. But bathroom was clean.”