User Reviews for Omni Berkshire Place

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Aug 31, 2008 by Katie from Renton, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The bed was very comfortable.
• Rooms were small and cramped.

“While the amenities of the hotel were very nice (comfortable bed, bathrobes provided, granite counter tops), the rooms were very small and the bathroom had almost no counter space and poor lighting. And the staff was very friendly, but requests had to be repeated and housekeeping knocked on our door to ask when we were checking out that seemed a little rude when it was hours before check-out time. The location is great, Time Square and the Subway are easy walking distance. We had a nice stay, but I would probably rate this hotel 3 stars instead of 4.”

Aug 30, 2008 by Alicia from Woonsocket, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Concierge is very helpful.
• Everything was great and have no complaints.

“Everything about this hotel was more than I expected. The staff was kind and helpful, the room was clean, the air conditioning worked, and they even provide a turn down service. The furniture is a bit old, and the rooms are small, but not uncomfortably so, although it was a challenge to unfold the ironing board. I would recommend this hotel to anyone.”

Aug 20, 2008 by Damian from Philadelphia, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[8]

• Very clean, nice bathrooms and comfortable beds.
• Cleaning staff was very noisy outside rooms, Rooms were average size.

“An overall good experience, but the price is a little too high on a per night basis vs. other Four Star hotels in NYC.”

Aug 20, 2008 by Dan from Boca Raton, FL
Overall Rating: 1
Cleanliness:[6] • Staff:[6] • Location:[7]

• The disappointment.

“Expect the worst and you'll be ok.”

Aug 18, 2008 by Donna from Monroe, NC
Overall Rating: 2
Cleanliness:[1] • Staff:[6] • Location:[5]

• Staff was friendly and tried to compensate for the overall deficiency of the hotel.
• Sheets were stained and tattered; room was small; no view.

“The hotel room was small dusty and dark; the linens were stained and frayed; the room phone and lamp did not work. I was very disappointed with this hotel.”

Aug 18, 2008 by Yonah from Ny, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[8]

• They had apples in the lobby - comfortable pillows.
• Small, overpriced, and not so attentive to our needs.

“Mediocre, definitely not a 4 star hotel.”

Aug 15, 2008 by Chris from Nepean, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location couldn't be better. Close to NYC attractions.
• One bellman gave my wife attitude about retrieving bags.

“Room: The hotel was pleasant to stay at. King sized beds were luxurious and the black out curtains made it easy to sleep in and relax. Rooms provided ample space and storage for our luggage. Service: My wife is from England and she forgot the plug adapters for her hair-dryer, straightened and laptop. One call to the front desk and an adapter was at our door in a couple minutes. Literally all but one staff member was courteous and professional. Location: You can't really ask for a better location. So close to Times Square, Broadway Shows, 5th Ave Shopping, and Central park without all of the business of crowds. For good eats, I recommend 'smilers' or 'smileys' on the corner of 54th and Madison. Their breakfast sandwiches are delicious and they have a hot and cold salad bar which has a variety of gourmet salads and exotic cuisine.”

Aug 9, 2008 by Greg from Goordrich, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The rooms were very clean and spacious. The staff was prompt to our needs.
• We thought we ordered double beds, but received a king. It might of been because we got in late.

“We were very pleased with everything about the Hotel including the price considering it is NY. It was close to everything also. The only thing I can think of that might not appeal to some is that it did not have a pool. It did not make a difference for me. I did not go to NY to swim in a Hotel pool. When I go back I will book with them again.”

Aug 2, 2008 by Karen from Fonthill, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Without request upgraded us to a bigger room.
• Street fair was in front of hotel upon arrival, made for confusion on check-in not hotels issue.

“This was a great experience from the initial call to request 2 double beds, vice one king until we checked out. My husband who never tips valets or doormen, actually felt it necessary. Room and bathroom, were very big by NY standards. Location was great. Definitely recommending to friends.”

Aug 1, 2008 by Peter from Mississauga, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• Did not accommodate request for two double beds as requested two weeks prior.

“Omni Berkshire is a beautiful hotel located steps from the world famous Fifth Avenue and just 10 minutes from Central Park. The hotel is located just minutes walk to many midtown landmarks, like Times Square, Rock Center, Radio City, Bryant Park, Grand Central Station etc. If location is important, this is the place to be.”

Jul 30, 2008 by Marcella from Westerville, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful, convenient, exceptional staff and friendliness!
• Limited menu at restaurant.

“The hotel room was beautiful. Loved the personal robes. The staff was gracious and accommodating. Location was perfect for Times Square, Central Park, all amenities. Short cab ride to all locations. Valet parking was reasonable and the doormen were awesome!”

Jul 23, 2008 by Anthony from Lake St. Louis, MO
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Good location, night concierge very helpful, hotel was clean, doorman very nice.
• Baggage claim people not so friendly.

“Pleasant interior with a good bar. Good location to Times Square and Central Park. Clean and quiet.”

Jul 23, 2008 by Dave from Brooklyn, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Good midtown location.
• Furniture and decor was far from modern. TV was old.

“I wouldn't recommend this to anyone for anything slightly modern. The furniture and decor are what you'd expect to find in a Holiday Inn circa 1999.”

Jul 2, 2008 by Mary from Fairfax, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Liked the pillows+ bed!
• Small room - but expected that.

“I would give the hotel an excellent review for the cleanliness of the rooms - friendly staff - convenient location. I appreciated the good pillows and quality bed!”

May 29, 2008 by Dave from Ottawa, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• The Original "W" still has a hip stylish vibe - the lobby is great for people watching.
• Standard rooms are small, even by New York standards.

“Standing at Lex and 50th, the original W is a great base for exploring both the shopping on 5th and Madison Avenues, Rockefeller Plaza and Times Square/Broadway Theatres. Proximity to the underground also means you can be in the heart of edgy SoHo in just a few minutes. The hotel itself has a great youthful vibe, and the lobby and public spaces have a modern up to date feel. The guest rooms are undergoing a gradual renovation which appears to be working its way down from the upper floors of the hotel, and if money is no object, the E-Wow suite at this hotel is stunning. This W is for you if you like a happening scene a step removed from the tourist Mecca at Times Square. If you want a genteel lobby and high tea, look elsewhere.”

May 24, 2008 by Susan from Ottawa, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location.
• View from the room.

“This was a nice hotel. The view from our room was of a building under construction and the TV was in an awkward place. Overall the hotel was nice, the staff was excellent and it was in a great location.”

Apr 17, 2008 by Scott from Richmond, VA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• The room, old fashioned dark uncomfortable mattress.

“Perfect for shoppers going to Bergdorf Saks Madison Ave and 5th avenue shops. It is a nice clean hotel with good concierge and room service. All staff were very pleasant, but there was no pizzas. I was surprised it got a AAA 4 star rating because the TVs are old as is the decor.”

Mar 31, 2008 by Susan from Minneapolis, MN
Overall Rating: 1
Cleanliness:[6] • Location:[6]

• Nothing.
• Unaccommodating, unpleasant, condescending, and arrogant.

“I will never return to that hotel, I will never recommend it to any one.”

1 of 1 people found this review helpful.

Feb 5, 2008 by Kw from Charlottesville, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Excellent front desk service.
• Gym is too small.

“Excellent hotel overall. Great location and helpful staff.”

Oct 24, 2007 by Krisha from Philadelphia, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• I particularly like the size of the room and the cleanliness. Never thought it would be a nice as it was. I was extremely impressed. I will be back.
• I did not like the high prices of the condiments left in the room, but hey, "that new York". Other than that everything was great.

“The hotel was beautiful. I like walking in and seeing those beautiful red delicious apples. We had one several times the two days we were there, and they were good and healthy. The entire staff greeted us and made us feel welcome. They were all professional and very friendly, and I felt right at home being there. I just think that the room service fee is a little on the expensive side. The food was excellent though. I cant wait to visit New York again, because this is where I/we will be staying. Stay there for yourself. You won't be disappointed.”

Oct 3, 2007 by Maura from Hooksett, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent service, impeccable, spacious room, wonderful bathroom, and great restaurant/bar.
• Only that I wasn't staying longer.

“Omni is the place to stay. Superior from the service to the quality of the room. Truly a "white bathrobe" hotel. I cannot wait to return. The location is perfect and every bit of our stay could not have been better. Don't think twice, this is the place to stay. We will be back and omni will be our choice!”

Oct 3, 2007 by Rick from Monterey, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[7]

• Well appointed room, comfortable bed, preferred guest morning coffee and juice.
• Lots of street noise, poor lighting in room, difficult to get taxis.

“This hotel was good, but not great. Perhaps if the scaffolding had been off the facade and if we'd had a room on a higher floor (we were on the 6th floor) or away from the street (we faced 52nd street, a supposed upgrade?) Then the jackhammers that started at 8am on Saturday morning might not have been quite so jarring. Housekeeping failed to replenish bathroom amenities and the window had some previous guest's nose prints all over it. The room was nicely furnished, spacious and comfortable, but I would probably stay elsewhere when next in New York city. This hotel is not of the same standard as the Omni in San Francisco, which is a great hotel at about half the price, although I understand that NYC hotel costs can't really compare.”

1 of 1 people found this review helpful.

Aug 29, 2007 by Martha from Sylmar, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very quiet, clean and friendly.
• Nothing.

“This hotel is family friendly and close to all. My daughter was very sick and could not board the plane; The hotel was very helpful by making a room available for us at this very busy time of year.”

Apr 5, 2007 by Debra &. from Middletown, DE
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[10]

• The location was great you were within walking distance of Time Square, 5th avenue, and Grand Central Station.
• The drinks were very high priced and I would have like a larger bathtub to take a bath it was a standard tub.

“We were very pleased with the hotel, use your help desk for any info for the area and also the subways were very helpful to travel far distances also cabs were very economical. We also like that there were several breakfast places close by and a pub or two for a late night drink but not far away maybe a block or two.”

Apr 2, 2007 by Martina from Media, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Loved the bed.
• Absolutely nothing.

“This was a great hotel. We also loved the restaurant. We have not one complaint here. A true 4 star.”

Mar 29, 2007 by Nick from Dallas, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Professional staff.
• The bill.

“Expensive hotel, but very nice, even compared to other nice hotels in the area. Good location and professional staff who treat you right, which is very hard to find in NY. You certainly notice why you spent the extra dollars.”

Mar 28, 2007 by Laura from Manchester, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• We wanted two queens, were not available, and gave us a king and two cots.
• The fact that we did not have two queens.

“When we arrived they told me the two queens were not available, only a king. Since we had four people in our party that would not work. They gave us a junior suite with a king and two cots. The room was spacious and clean and delightful. Also, the doormen were extremely kind and helpful.”

Apr 12, 2006 by Lynn from Niantic, CT
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[10]

• Area in which its located.
• Shower stall leaks water onto bathroom floor.

“We had requested from you 2 rooms with two double beds, we called the number on the form you sent us and 2nd requested. When we got there, she had no double beds to give us, we were very upset as we called the number you gave us to verify, the girl at the desk told us the number you give on the form is not really their phone number. That was very upsetting. The hotel was ok except for every time you took a shower water leaked all over, there was no way to stop this as the floor of the shower is flat and equal to the floor of the bathroom.”

2 of 3 people found this review helpful.

Feb 16, 2005 by Andrew from Beverly Hills, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location was excellent and the hotel is well kept
• Room size was very poor. Appears that is not given the best choices.

“Relatively small, upscale hotel. Well kept and clean. Excellent location, and good services.”

Feb 2, 2005 by Steve from Avon, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Good location. Around corner from MOMA. $5 taxi to theater district.
• Breakfast: $5.50 for coffee. $19.00 for omelette. (But inexpensive, good breakfast across street or around corner.)

“The room was small, but adequate and clean. Virtually no street noise heard, even from third floor. Front desk and housekeeping friendly and helpful. Prices for breakfast ridiculous. Convenient to MOMA and theater district. We'd stay there again.”

Jan 20, 2005 by Karyn from Evanston, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Knowledgable and helpful staff... a great find in a great location!
• Everything went very well. The only complaint was a 19 television in the room."

“Location and service with rooms that are beautiful and a staff that truly care that you have a pleasant stay! This is truly a wonderful place to spend one night or to stay for many nights in a row.”

0 of 1 people found this review helpful.

Jan 20, 2005 by Edward from East Northport, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Professional, convienent, dead center in the middle of New York

“The hotel is central to the shopping heart of NY, just off Fifth Ave. on 52nd. Street. The staff was very professional and courteous. I will definately return when in town on business.”

1 of 1 people found this review helpful.

Jan 19, 2005 by Gerri from Harwinton, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We arrived earlier than the stated check in time. Not only did we check in several hours early and we were upgraded, at no extra charge, to a suite.
• Our only complaint was that the room was very hot and the themostat did not seem to function correctly.

“We found the hotel to be exceptionally clean...... the marble bathroom was wonderful.
We also were very impressed by the helpful staff at the concierge desk.”

1 of 1 people found this review helpful.

Jan 19, 2005 by Chin from Milwaukee, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• the prime location, size of room, down duvet
• no coffee maker in guest room

“we like this hotel not only because its wonderful location helps us save much traffic time but also because the room is made so beautiful and comfortable.”

2 of 2 people found this review helpful.

Jan 19, 2005 by Beth from Philadelphia, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was in a very convenient location for shopping.
• It did not have a coffeemaker in our room.

“The hotel was in a great location for shopping. Not far from Times Square. Convenient to the subway. Everyone was friendly and helpful. My only disappointment was not having a coffeemaker in our room.”

2 of 2 people found this review helpful.

Sep 29, 2004 by Beverly H. from Honey Brook, PA
Overall Rating: 10

“Omni Berkshire Hotel in New York was excellent. The hotel was immaculate, beautifully decorated, and the service was top shelf. Good location.”

2 of 2 people found this review helpful.

Sep 3, 2004 by Mark V. from Alexandria, VA
Overall Rating: 9

“Nice, clean, quite, good staff and location...great rate.”

1 of 1 people found this review helpful.