User Reviews for Grand Hyatt New York

Research User Reviews for Grand Hyatt New York (1-20 of 2501)

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Dec 6, 2009 by John from Lake Forest,IL
Overall Rating: 9

• Location, updated rooms, coffee was complimentary, elevators were fast, and check-in was excellent.
• Odd room configuration.

“I would stay there again.”

Nov 29, 2009 by Yasmine from Toms River,NJ
Overall Rating: 7

• Location.
• The room was a maids closet. Smaller than average size of a normal (small) NYC deluxe hotel room.

“My 4 star deluxe hotel was a maid closet with 67$ parking. The location was pretty good. The shower head was broken, the toilet didn't quite flush, and there was foundation makeup splattered on a conserve water sign on the sink.”

Nov 29, 2009 by Rose from Chester,NJ
Overall Rating: 8

• Well-located, beautiful lobby, clean, nice TV.
• We could not get two double beds.

“Excellent hotel with great location and easy access to multiple areas/transportation. Very clean, though room a little small.”

Nov 28, 2009 by Sherma from Berwyn Heights,MD
Overall Rating: 9

• Good location.

“Comfortable, clean and elegant.”

Nov 20, 2009 by Laura from Milford,CT
Overall Rating: 10

• Location

“Perfect location, nicely appointed, great value.”

Oct 26, 2009 by Sam from Winnipeg,Canada
Overall Rating: 5

• Flat screen television.
• Bed bugs, lack of mini bar, stationery, or coffee making facilities.

“This is a good basic business hotel, but watch out for bed bugs.”

Oct 25, 2009 by Sylvia from Geneva,NY
Overall Rating: 6

• Staff extremely helpful and friendly.
• Tub was plugged, hallway dirty, dishes left in walkways all day and tables very dusty.

“I did like the hotel overall. The staff made it exceptional. They need to work on cleanliness in public areas.”

Oct 23, 2009 by Richard from Huntingdon Valley,PA
Overall Rating: 8

• Location.
• Small and unimpressive bathrooms.

“Great location with responsive staff.”

Oct 22, 2009 by Dianna from Wake Forest,NC
Overall Rating: 10

“The Grand Hyatt has a spectacular location. You can walk to many tourist locations and the subway is attached to the hotel so that you may access areas outside of uptown Manhattan. The staff could not have done more to make our stay exceptional. I would highly recommend this hotel to all.”

Oct 21, 2009 by James from Miami Beach,FL
Overall Rating: 9

• The room was very attractive and very quiet
• The bed was
  not as comfortable as it should be and the sink area was too small.

“Very nice hotel, very conveniently located, excellent staff, very clean.”

Oct 21, 2009 by Brenda from Toronto,Canada
Overall Rating: 9

• No coffee or tea machine in the room.

“The staff was very courteous, helping and friendly. The guy who checked me in was awesome. He gave a room with great view on request as my wife was visiting Manhattan first time. He helped me to get Hyatt points and called in room to make sure that we are comfortable.”

Oct 17, 2009 by Ross from Manhattan,NY
Overall Rating: 9

• Location, the room quality.
• Where's the coffee/Tea making facilities.

“A first class hotel with excellent facilities and the ideal central location for all areas of Manhattan and central station. The room was clean and well presented. The fresh air smell was pleasant (no signs of smokers...essential) and my view great. I requested a later check out and this was obliged with no extra charge. A bit disappointed that there was no cable internet facilities( much more secure) and pretty much every other hotel in Manhattan provide coffee and or tea making facilities in the room”

Oct 15, 2009 by Jeff from Rockaway,NJ
Overall Rating: 7

• Convenient automated check-in/out. Great location.
• Room smelled bad. Room needed updating badly. Surprising for a high end hotel.

“Great location. Automated check-in/out made this process hassle free. Room we were in was badly in need of overall updating and cleaning, and the air conditioning didn't function properly. Very surprising for a high-end hotel that otherwise is beautiful. Valet parking is expensive $57 per 24 hours, but at least it was convenient.”

Oct 7, 2009 by Mary from Hampton,NH
Overall Rating: 10

• Arrived at 10 am yet they checked us in early,,so appreciate it. The front desk was friendly .

“Can't beat the location. Arrived with my 2 teen aged kids at 10am prepared to wait till 3pm for the official check in but the front desk gave us a room right away and she was warm and cordial. We drove from northern New England and the parking services (though expensive at $57)was great,, so was the pick up.”

Oct 5, 2009 by Richard from Seattle,WA
Overall Rating: 6

• Great location.
• Too many extra charges.

“Great location but very expensive room service.”

Oct 4, 2009 by Lisa from Cedar Rapids,IA
Overall Rating: 10

• Loved the subway system right in the hotel, didn't have to go outside in the rain and cold.
• They surprised us with a $57 parking fee per night. We paid $114 total and money we didn't plan on using there.

“Very elegant hotel right in the heart of New York. Easy & fast to tour around the city using the subway system. Very helpful and friendly staff.”

Oct 2, 2009 by Cora from Surrey,Canada
Overall Rating: 9

• Location is the best! It's at the center of everything.

“The room size is good. The reception was friendly and helpful. I just wished that the bathroom's counter was bigger.”

Sep 24, 2009 by Amanda from Houston,TX
Overall Rating: 9

• Location! I liked the fact that they checked your room key before entering the hotel after hours.
• Tiny rooms.

“Excellent staff. Great location. Terrific security!”

Sep 24, 2009 by Tracie from Tiverton,RI
Overall Rating: 10

• Modern. Self check in/out.
• Nothing.

“Spacious for NYC.”

Sep 22, 2009 by Henry from Vero Beach,FL
Overall Rating: 8

• Convenient location, hassle free, and accommodating.
• Prices in bar, guests who buy their breakfast at the lobby bar and do not bring it to their room sit down in the lobby with trays and napkins.

“We'd definitely stay again and we'll recommend it to our friends and family.”

Sep 17, 2009 by Priscilla from South San Fran,CA
Overall Rating: 8

• Great location.
• Room was small and smelled funny.

“The hotel was beautiful and the staff was very helpful.”

Sep 3, 2009 by esther from New Rochelle,NY
Overall Rating: 6

• The hot water didn't work - and they didn't tell us when we checked in - I gave a freezing cold shower to my 2 toddlers and took cold one my self.

“Normally we stay in this hotel and we love it but this time we didn't have a good experience.”

Sep 1, 2009 by Michael from Oakland,CA
Overall Rating: 7

• Good location.
• Long check-in counter, with just a few attendants.

“Fine hotel, nothing special either way.”

Sep 1, 2009 by Joseph from Charleston,SC
Overall Rating: 2

“Called to confirm room at about 2pm and asked for a pair of double beds, told would have to wait until arrival for confirmation of that. When we arrived at 7pm we were told that there was no hot water (there had been none since 10am) and that it was not expected to be back on until 10pm. We arrange to meet some friends at 11 so we can take some hot showers, and at 11 we leave still with no hot water. The hotel refused to offer any sort of compensation the next morning even though they didn't bother to tell us about the lack of hot water when we called (and had time to find another hotel), and then after we waited an hour past when they said it would be on.”

Aug 29, 2009 by Rodolfo from Clifton Park,NY
Overall Rating: 9

• Luxory, convenient, close to major attractions,
• There is not family oriented breakfast place

“Overall very good experience. Nice installations and very friendly personnel. Overall experience was greatThanks”

Aug 29, 2009 by John from Point Lookout,NY
Overall Rating: 10

• Location and price
• Parking was too expensive

“Very good staff, Centrally located. No hassles upgrade. Room was nice and spacious. Bathrrom was not up to 4-star standards. Very accesible to Midtown Tunnel”

Aug 28, 2009 by Brian from North Attleboro,MA
Overall Rating: 10

• First class accommodations. Clean and the hotel lobby was first rate.

“Great experience. Great service, the Hotel Lobby was outstanding.”

Aug 27, 2009 by K from New York,NY
Overall Rating: 8

• The housekeeping staff knocked on the door at 9am on a Saturday morning, and again soon after.

“The upholstered furniture in the room was dirty. I had to use a towel to cover the chairs. There is no refrigerator and the room was very dark--no access to sunlight.”

Aug 21, 2009 by Jovi from Queenstown,MD
Overall Rating: 4

• The location was great.
• The restroom in our room was not clean: there were other people hair still in tge shower/ tub. The room was incredibly tiny..

“We were very disappointed with the room and how unkept it was when we arrived. The location of the hotel is the only good thing about the hyatt.”

Aug 20, 2009 by Xiaodong from Canton,MI
Overall Rating: 9

• Good location, clean and spacious room.
• One male concierge is rude.

“Good hotel with good Priceline price. Will try to stay there again.”

Aug 19, 2009 by Robin from Allston,MA
Overall Rating: 4

• Location.
• We couldn't get two beds.

“I was disappointed that there was only one bed and we had to get a cot.”

Aug 19, 2009 by Rocio from Hudson,OH
Overall Rating: 9

• Excellent location, very friendly staff and clean as well.
• Water pressure in the shower was poor. Lamp in the sitting area of our room did not work.

“Great room, excellent location and very nice lobby.”

Aug 13, 2009 by from Mukwonago,WI
Overall Rating: 10

• Room was ready early. They provided double bed as requested by phone.
• Nothing at all negative.

“The Grand Hyatt (next to Grand Central Station) has a perfect midtown location, great access to subway, wonderful accommodations, friendly/helpful staff. It was exceptionally clean, comfortable and customer-friendly. Plus the Priceline rate was exceptional.”

Aug 13, 2009 by Mary from Jupiter,FL
Overall Rating: 10

• The in lobby computer/printer kiosk to do on line check in for flight was excellent!
• The lobby is crammed with people who are lingering & noisy.

“This hotel is superb for location & value. The high speed elevators are terrific! The room was well designed and spacious and quiet! The lobby can seem a bit of a zoo atmosphere with people hanging out who are most likely not staying there. But overall it is a great place to stay, I would recommend to all friends & family!”

Aug 4, 2009 by sara from Baltimore,MD
Overall Rating: 10

• sleek and modern
• bathroom mold, no view

“Beautiful rooms very friendly staff who were knowledgeable about the surrounding area.”

Jul 15, 2009 by John O. from Cambridge,MD
Overall Rating: 10

• Concierge was fabulous - best ever!

“Told check in girl
did diamond check in all the way to the left counter. She was fabulous best ever [and I'm very descriminating]. Sent a nice fruit basket/wine to my son for his 40th Birthday. Both of them made our trip memorable.”

Jul 12, 2009 by Paul from Midland,TX
Overall Rating: 10

• Clean, quiet, professional staff. Great location.
• Nothing to dislike.

“The Grand Hyatt is a hotel for the professional traveler. The staff is courteous and efficient. There are several ball rooms and meeting rooms. Our room was acceptable size for a Manhattan hotel. It was clean and well-equipped. We were quite satisfied overall.”

Jul 8, 2009 by adam from Hamden,CT
Overall Rating: 9

• very accomodating-provided crib and fridge for our baby

“We had a great stay at the Hyatt- great location, easily accessible. The staff was very attentive and accomodating”

Jul 3, 2009 by Chris from Orlando,FL
Overall Rating: 1

• Absolutely nothing.
• Extremely poor. Old, dirty, unfurnished and claustrophobic.

“This hotel is one of the worst I have stayed in since visiting NYC. I've been to about 10 other hotels, while many were unimpressive as well, very few compare to this experience. The room decor seemed to be from the 1940's, furniture seemed to be missing, only a bed and a desk, and there were toe-nails on the ground. The window view was so close to another part of the building that no matter what time it was, it seemed it was nighttime. I would not recommend this hotel to anybody, especially if on vacation. I stayed for business, and will never select a 4 star hotel in Midtown-East again due to this poor excuse for a 4 star hotel.”

Jun 27, 2009 by Tara from Pottsville,PA
Overall Rating: 9

• Great atmosphere and very nice lobby and rooms.
• Nothing, everything was great.

“We stayed at the hotel for two nights and had no problems. Rooms were what we expected and everything else was very nice; lobby, elevators, hallways and rooms.”

Jun 24, 2009 by Linh from Westford,MA
Overall Rating: 8

• Great location.
• Manhattan Sky restaurant served me mold blackberry.

“We had to wait for a very long times on our food to be served because the waitress said the chef only has one pan in the kitchen, all we ordered was an egg omelet.”

1 of 1 people found this review helpful.

Jun 24, 2009 by Kursad from Austin,TX
Overall Rating: 4

• Location.

“I loved the hotel in my first visit a few years back, but the room I was given this time was worse.”

1 of 1 people found this review helpful.

Jun 23, 2009 by Ladonna from Bowie,MD
Overall Rating: 10

• Beautiful Hotel. Comfortable Room. Excellent Staff. Fitness Center best I seen in a hotel
• Restaurant Pricey

“I would definitely recommend staying at the Grand Hyatt. Very nice hotel lobby and rooms. The front desk staff and concierge was very friendly and welcoming. Check in was a breeze. They even let me check into my room very early. Try the Black/White cookies at the coffee shop.”

1 of 1 people found this review helpful.

Jun 23, 2009 by Gabriela from Landenberg,PA
Overall Rating: 10

• I really like the location and the room is pretty big for NYC.
• The breaskfast was very expensive and busy.

“I could easily recommend for a friend.”

1 of 1 people found this review helpful.

Jun 10, 2009 by Lynne from Antrim,NH
Overall Rating: 8

• Location in the city.
• The lack of sunlight in our room - we were in a corner with no access to the outside.

“Very good.”

1 of 1 people found this review helpful.

Jun 9, 2009 by Pat from Kingston,NY
Overall Rating: 10

• Location and cleanliness.

“Great location, concierge very helpful, great place to stay.”

Jun 8, 2009 by Dave from Holyoke,MA
Overall Rating: 8

• Location. East Side location was interesting since usually stay in West Side when visiting NYC. We enjoyed the local neighborhood.

“Good location. Proximity to Grand Central Station and Times Square make for interesting stay in the Big Apple. Hotel employees were courteous and responsive. No problems were encountered.”

1 of 1 people found this review helpful.

Jun 7, 2009 by Richard from Farmington,CT
Overall Rating: 10

• The Priceline price, the free breakfast/afternoon snacks/desserts, the concierge.
• There was $10 daily fee for internet access.

“The Grand Hyatt is a very nice upscale NYC hotel in a wonderful location, next door to Grand Central Terminal and other transport, and close to Times Square and mid-town Manhattan sights. The hotel has a friendly staff, helpful concierge, smallish but nicely appointed rooms, free food in our club-level floor, and decent in-hotel restaurants and shops. Apparently they have extensive meeting and party facilities: they had a prom, a wedding party and several meetings while we were there.”

Jun 6, 2009 by Steve from Bethesda,MD
Overall Rating: 9

• Great location. Quiet, well appointed room.
• Would have rather had one king or queen than two full size beds.

“Easy automatic check in, with room ready even with our early arrival at 1 pm. Spotless, well appointed, quiet room. The only meal we ate at the hotel was the breakfast buffet which was a little overpriced.”

Jun 4, 2009 by Julie from Kirkland,WA
Overall Rating: 8

• Lobby was beautiful and front desk staff was friendly.

“Good hotel and nice stay for NYC. Convenient location and friendly staff.”