User Reviews for InterContinental The Barclay

Research User Reviews for InterContinental The Barclay (1-20 of 1400)

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Sep 4, 2008 by Rivka from Lakewood, NJ
Overall Rating: 2
Cleanliness:[7] • Staff:[3] • Location:[7]

• It was a beautiful hotel.
• We did not sleep because of a malfunction in the room which could not be repaired.

“The room was beautiful, however my husband and I on our one night out a year without our kids, did not sleep because of a loud clunking noise from the air conditioner, the front desk sent someone up who said it is a known problem and there is nothing to do about it and we should turn on the TV to drown it out. thanks. Not impressed by the Intercontinental Barclay Hotel.”

Sep 4, 2008 by Anne from Colchester, VT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Good sized room; friendly & helpful staff; allowed a late check-out.
• Remote control for TV didn't work.

“Nice place, I'll stay there again.”

Aug 24, 2008 by Sean from Harrison, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[1] • Location:[10]

• Great accommodation and staff.

“Great accommodation, staff and location, strongly recommended.”

Aug 21, 2008 by Patty from Tallahassee, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[9]

• Great location.

“We have experienced wonderful stays at this property on previous occasions, but this visit was very disappointing. One of the beds in the first room assigned was sagging extensively on one side. When we went to the desk to ask for assistance, we were moved to the exact same type and located room on a different floor. No apology; no offer for assistance moving luggage; no sorry for the inconvenience. Beds not much better.”

Aug 19, 2008 by Francois from Montreal, QC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, comfort security.
• The parking cost but I guess its everywhere the same in NY.

“NA.”

Aug 18, 2008 by Dayna O. from Thomaston, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Beautiful.
• Room was a little on the small side.

“Beautiful, comfortable, luxury hotel, great location. would stay there again.”

Aug 11, 2008 by Jason from Frankfort, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Larger room than one would expect in Manhattan.
• Too many individual charges for things other hotels provide for free.

“This is a very nice hotel in an excellent part of town (right next to the Waldorf Astoria). The concierge provided excellent recommendations for restaurants in the neighborhood. The only drawback was that the hotel charges for a lot of small amenities that other hotels provide for free (such as making a second pot of coffee in your room).”

Aug 6, 2008 by Wendy from Orange, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• We arrived very early and were accommodated with early check in no problem.
• Our request for 2 beds was not honored.

“The hotel was in a great area located close to tourist attractions. It was comfortable, but could use a renovation and the room was very small.”

Aug 6, 2008 by Swikar from Columbia City, IN
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and price.
• No pool and overpriced restaurant with mediocre food.

“Location was excellent and close to grand central station. Room was spacious and classy. Concierge desk was helpful and the staff was excellent. The restaurant was not so great. The price of food was expensive and the food was mediocre and not much variety, especially if you are a vegetarian. 3 pancakes were dry and total cost for 2 orders of pancakes was above $50. If you don't plan on eating at the hotel I would definitely recommend this to anyone that is going to the city. The location is a bit from time square, but you can always cab it or take the Subway from grand central which is right around the corner.”

Aug 4, 2008 by Paul from Auburn, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They gave us a high floor with an excellent view of Brooklyn Bridge.
• Fridge has electronic monitoring device if you remove product you get charged.

“Excellent location across from WTC site. Staff gave us a very high floor (50) with an excellent view of Brooklyn Bridge. One of the best views for any hotel we have stayed in.”

Aug 1, 2008 by Bill from Ocean View, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice marble.
• No T-mobile connection, Internet cost.

“Good location. Ritzy.”

Jul 30, 2008 by Kim from Suwanee, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• The lobby was pretty and location was good.
• The room was drab.

“Nice location and lobby. The rooms are a bit underwhelming.”

Jul 29, 2008 by Jean from Greensburg, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[6]

• The public spaces were appealing, clean and welcoming.
• The room was small, the carpeting was spotted and dirty and we had to ask for extra Kleenex and glasses for our everyday use.

“Not happy with our stay this time. We stayed here in October 2006 and our accommodations were much better. I was disappointed. Staff was friendly, public rooms were great.”

Jul 27, 2008 by Cynthia from Sarasota, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Lobby and location excellent, concierges great.
• No tea in room, business centers any private area to work.

“Great location, beautiful quality of service, rooms lack normal amenities like tea in room with coffee etc.”

Jul 22, 2008 by Chai from Duluth, GA
Overall Rating: 1
Cleanliness:[5] • Staff:[3] • Location:[5]

• Good location.
• Room is small, service is no way closed to 4 stars hotels, I rate them 2 1/2.

“There were 3 people, 2 adult and 1 kid. The hotel is in a pretty good location. The service is bad, actually it is not good at all. We called the hotels for 2 double bed room, but when we checked in the 2 double bed rooms were all sold out. The 1 queen bed room is very small. So need to pay $ extra per night to upgrade our room to a bigger room that have a sofa bed so our child can sleep on. The last day of our stay, a big piece of ceiling paint (3ft X 2ft size) fell on the floor, miss our head by an inch, what if it fell on any one of our head, it will be a disaster. Overall it is not worthed. I give it 2 and half stars, it is no way near 4 stars.”

Jul 22, 2008 by Thomas from Lilburn, GA
Overall Rating: 6
Cleanliness:[5] • Staff:[3] • Location:[8]

• The bed and the location.
• We were treated poorly.

“Great Location, s& bathroom (NYC), Front desk was rude.”

Jul 22, 2008 by Dan &. from Honolulu, HI
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[10]

• Old Style Elegance, full services.
• The room needs renovation, bathroom and closet were musty.

“We were very pleased with the location relative to theaters and shopping. This hotel obviously has a grander history and is well managed by Intercontinental.”

Jul 22, 2008 by Chris from Derby, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Lobby, breakfast buffet.
• Room was small.

“Nice hotel in good NYC location on E 48th st. Charming Lobby and friendly staff. Even though the room with king size bed was smaller than I would like, it was clean and the bed was very comfortable.”

Jul 21, 2008 by Anna from Harrison City, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service was excellent, loved the hotel.
• Bellhop did not try hard enough to get a van cab for us.

“We loved this hotel, clean, spacious room, beautiful lobby, friendly people. Close to shopping and Rockefeller Plaza.”

Jul 21, 2008 by Vincent from Palmyra, NJ
Overall Rating: 4
Cleanliness:[3] • Staff:[8] • Location:[6]

• I liked the lobby space which was attractive and welcoming.
• The rooms were very dated and not particularly clean. Compared unfavorably to other NYC 4 star hotels.

“I have stayed in almost all of four star hotels in New York. The lobby is wonderful, but the room was extremely dated with old, chipped furniture, a dirty looking rug and crud around the baseboards. Further, the room smelled like it had been recently painted, yet there was no obvious improvement. The wallpaper in the room was also peeling in some places. The bathroom was serviceable and the lighting in the room was dank and dark. The staff was extremely kind, but I can't say that I would ever stay there again because of the quality of the room as compared to other 4 star hotels in NYC.”

Jul 21, 2008 by Margaret from Chicago, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[6]

• Seemed very safe - great hall lighting; responsive staff.
• Very noisy street traffic; felt like there was a firehouse nearby?

“It was fine, nothing special. Small rooms as is typical of NY old hotels.”

Jul 20, 2008 by M from Heber City, UT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Old charm.
• I liked all.

“This hotel is the next block from the Waldorf. Location is fabulous. I like the architecture, the lobby. It feels homey and that's something in NY.”

Jul 19, 2008 by Lynn L. from Henderson, NV
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• We did not have an option of having a room with double beds.

“We did not have a priority of having a room with double beds and that all the rooms with double beds were booked for the entire week. However, later during the day, another staff was able to move us to another room with double beds.”

Jul 17, 2008 by Maj from Washington, DC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great staff.
• Rooms need a little updating - bath top paint peeling.

“For a four star hotel I expected slightly more updated decor in the rooms.”

Jul 17, 2008 by Ldr from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• It was a perfect central location, the staff was very helpful and the rooms clean and comfortable.
• The room and bathroom were a little smaller than we are used to, but still very nice.

“I would definitely go back to this hotel again. It was the All Star Game Weekend in NY and the Intercontinental was full of activities and freebies. Hall of Famers were staying there so it must be a great hotel! This hotel is central to a huge variety of NY attractions and areas, and it is easy to catch a cab or take the subway, which is practically outside of the door.”

Jul 16, 2008 by Michael from Winnetka, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• The lobby was comfy. No WiFi in room meant more lobby time. That fine. Staff was friendly.
• Room was very noisy. Not all the lights worked bathroom small. No WiFi. The bed sloped badly and got worse. Not a disaster but. It made me thin.

“Good business hotel bar was friendly. The bed was falling apart almost made me request a new room which I never do.”

Jul 16, 2008 by Patty from Brookline, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Everything was clean and kept well. The hotel front and lobby are nice.
• It look a while for them to deliver extra towels.

“The hotel was very accommodating to my requests even at very late hours. Check in and out we fairly quick and done with great customer service. I was in town during the MLB All Star weekend and they seemed to handle the large influx of guests very well.”

Jul 16, 2008 by Elisa from Southwick, MA
Overall Rating: 8
Cleanliness:[8] • Location:[10]

• Location.
• Room was very small.

“Great location, overall clean and nice. Did not think it was a 4 star.”

Jul 16, 2008 by Nia from Buda, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Very regal and happening.
• Needs more attention to upgrades and details.

“Overall the hotel was great in location and class but I felt like some details like wallpaper and linens were overlooked and the bathroom could have used more attention.”

Jul 15, 2008 by Debra from Twin Falls, ID
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The bed was great, the linens were very nice.
• The bathroom had very little space to set things and it smelled just a little less than clean.

“Inter Continental, the Barclay was very nice, in a good area for both pleasure and business. Staff was helpful. Our room was attractive and comfortable. Bathroom needed more space for personal items.”

Jul 15, 2008 by Brigid from Kent, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was way better than the W across the street!
• Did not like shampoo/conditioner etc. prefer Bliss?

“Very nice. A great value. Could use more deluxe products, can always use more freebies :).”

Jul 15, 2008 by Rachel from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The concierge service was excellent.
• The view.

“Very friendly staff (concierge and personal trainer in the gym) - excellent location - near tunnel to Grand Central - clean - linens, bathroom, overall- liked having Ipod station in room - very handy.”

Jul 14, 2008 by Gilda from Marblehead, MA
Overall Rating: 2
Cleanliness:[6] • Staff:[1] • Location:[6]

• Nothing.
• The customer service was atrocious.

“Do not recommend this hotel to anyone. The service was unbelievably bad. We are still awaiting the promised call from management for the problems we encountered.”

Jul 12, 2008 by John from Saint Coud, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location.
• Food prices too expensive.

“Clean and comfortable.”

Jul 11, 2008 by Tess from Vallejo, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Service was good.
• Bathroom too small and did not get enough sleep because of the noise outside.

“Service was good. But the room smells cigarette.”

Jul 10, 2008 by Jay from Brookfield, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Excellent location, nice lobby.
• Not what I would call four star. 3 doors on different streets, only one works!

“Overall nice hotel. Clean and friendly, but I sure hope the rest of the rooms are a lot roomier and of better quality than the one we were in.”

Jul 10, 2008 by Alyssa from Chestnut Hill, MA
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[7]

• Location was good.
• Check in was a nightmare. Service was terrible.

“We arrived at the hotel at 10:30. We knew check in was at 3 but figured they'd have a room or two clean to check into. No problem, we'd go eat breakfast and come back an hour later. Still no room. Two hours later I came back and still no room. So I sat in the lobby and watched party after party go to the desk and get room keys. I went up and asked again and was told still no room. I pointed out that these people were just coming in with their luggage and I'd first tried at 10:30 am. The desk person looked quizzical, had no explanation and told me to come back later. Another couple tried and were told there was no room and sat next to me. 15 minutes later they got up and asked again and were given a key. I was told yet again no rooms available. I find this unacceptable. I believe I was being punished. Got into the room and my remote control did not work. I called down to instant service and was told someone would be up immediately. An hour later and still no appearance of anyone. I left to go to dinner, came back and it was still not working. The bathtub drain did not work properly so we were left standing in a large tub of water at the end of our showers. Service is something that could be greatly improved in this hotel. I would most likely not stay here again.”

Jul 9, 2008 by Terry from Saint Louis, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Very friendly and well located.
• Room was somewhat cramped.

“I fell out of the bed because the glass tabletop slipped in room on side of bed near the bathroom. I didn't get hurt, but I could have. The glass needs to be anchored to the table.”

Jul 8, 2008 by Peter from Southampton, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, outstanding reception desk, good parking.
• Nothing all good.

“Outstanding, excellent would highly recommend.”

Jul 8, 2008 by Judy from Mount Pleasant, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Nice location & lobby. Comfortable room.
• Security not known. No complimentary coffee in lobby. No early check-in. Bathroom has little storage space.

“Very nice, clean, quiet & comfortable. Very nice lobby & bar. Good location & near Metro stop. Wish they had visible security, early check-in & hotel entrances in rear. Bathroom could have used more counter space. It would have been nice to have complimentary coffee in the lobby until at least 9:00 & water fountains.”

Jul 8, 2008 by Roy from Richlands, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Nice and convenient location, clean and affordable.
• Offered two queen bed but did not honor my request.

“Ideal location, close to attractions and Grand Central. Clean facility, do not feel like crowded.”

Jul 3, 2008 by Ed from Howell, NJ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was great. Well trained, friendly, helpful and service attitude.
• Trouble with the lights in the room.

“I took my 15 year old daughter to see the city and enjoy NYC for a few days. The hotel was perfect for this visit. Upscale look and feel with well trained staff. Location was good for Times Square, Central Park and 5th Avenue shopping.”

Jul 3, 2008 by Rob from Lakewood, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Price and size of room.
• Room is a little dated.

“Good location. Big hotel. Rooms need updating. Front desk staff just a touch full of themselves.”

Jun 29, 2008 by Al from Los Angeles, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Great location, professional service, clean & comfortable.
• Furniture needs updating, free internet service would be great.

“This is an upscale hotel but not luxurious. Great location, clean & comfortable.”

Jun 28, 2008 by Mitch from Fayetteville, AR
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Convenient to our interests. Definitely up scale.
• Our room was fine. Our traveling companions' bath tub drain did not function after more than one request.

“Very pleasant experience. Convenient to subway, Broadway and St. Bart's.”

Jun 28, 2008 by M from Vallejo, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• Location.
• Snooty guest.

“The staff were okay. They could have been more enthusiastic or friendlier. They did not go out of the way to help you. They just did enough to respond your question or request. Other hotels usually provide you with more information or possible options you may not have considered especially when new (which is what should be assumed) and visiting the area (and staff is usually cheerier and excited that you are in their neck of the woods).”

Jun 16, 2008 by Pete from Middletown, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was very nice; bed was good; it was clean.
• The bathroom was very small.

“The hotel was fine for the price I paid.”

Jun 16, 2008 by Markus from Bonn DE
Overall Rating: 7
Cleanliness:[6] • Staff:[7] •

• The ambience of the old Grand hotel.
• 60$ for parking my car.

“A nice 4 star hotel in NYC.”

Jun 5, 2008 by Stacy from Shreveport, LA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Antique furniture, a boutique feels.
• Very small bathroom in room.

“Great value for the price. Very attentive staff and twice daily housekeeping. Very clean and comfortable. The restaurant was excellent but pricey. Some of our best food during our stay was at this hotel. Bathroom was very small, but room made up for it. We were upgraded to a suite due to being Ambassador Club members. The location was perfect being within walking distance to most all of the attractions in New York. The only downfall was traffic noise (horns, sirens, etc.) outside our window, but we figured that this was probably typical for New York. The noise never hindered our sleep late at night, though. I would definitely stay at this hotel again. Overall, location, attractiveness and twice daily housekeeping were biggest assets that would keep me coming back.”

Jun 5, 2008 by Daris. from Haverhill, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable bed, good food, central location. Awesome, friendly, helpful staff.

“The service is top notch, as well as the food. One of the most comfortable beds I have ever had in a hotel. Also, the hotels fitness room was being renovated at the time of my visit.”