User Reviews for Excelsior Hotel

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Aug 11, 2008 by Wayne from Burlington, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• For the price, quality and location were excellent.
• Furniture could use an upgrading.

“The hotel is well located property in an excellent neighborhood with easy access to Subway, central park and bus tours.”

Aug 9, 2008 by Sharon from Peabody, MA
Overall Rating: 9
Cleanliness:[7] • Staff:[7] • Location:[10]

• Excellent location.
• Cleanliness good but not excellent.

“Fantastic location right near Central Park and Museum of Natural History. They upgraded us to a 2 room suite at no extra charge. Lots of nice restaurants nearby. Would definitely stay here again and would recommend to others.”

Jul 26, 2008 by Michael from Minneapolis, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, price, friendly, clean.
• Nothing.

“Ten times better then I was expecting.”

Jul 24, 2008 by William from Charlotte, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[10]

• Concierge service was great -- very helpful and courteous; location was very good; convenient to subway.
• Elevators were a problem; no complimentary breakfast or coffee.

“Overall, we were pleased with the hotel. The staff was pleasant. The room was comfortable (we were given an upgrade at no extra charge). The bathroom was a little crowded, but adequate. Free coffee would have been nice. There is no parking at the hotel, but they did have an arrangement with the Museum of Natural History across the street. The only real problem had to do with the elevators. When we arrived, one was out of service and it had not been repaired by the time we checked out. Additionally, the other elevator was out of service briefly on the day we checked out. There was a service elevator available at that time.”

Jul 17, 2008 by Tracee from Pismo Beach, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[7]

• Nice view.
• There is no in room coffee.

“This is a great hotel if you want to be close to Central Park. It was the perfect location for me to attend the concert on the Great Lawn.”

Jun 29, 2008 by Tamera from Greensboro, NC
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[10]

• The location, overlooking the park. Hotel was quaint; old, but quaint.
• The air conditioner room unit did not adequately cool the room for the entire length of the stay.

“Check in was seamless and went off without a hitch. When asked about the hotel restaurant we were informed that they did not provide room service. We were given a handful of menus of nearby restaurants that deliver. Definitely a turn off! However, the hotel offers a hot breakfast on the 2nd floor. Not sure why they offer one and not the other. Upon exiting the elevator we were met by a hallway of mattresses. The hotel was changing over all its bedding. They could have done so at a less obtrusive time for guests. We asked the bellman as well as two members of management to fill the ice bucket (only two ice machines on floors 3 and 11). All 3 informed us that they were not equipped to handle that request. WHAT?! Next, we called maintenance because the AC wasn't properly cooling the room. The unit was so close to the 2nd bed that you froze all night long in order to adequately cool the room. Finally, the bathroom was tiny. There was no space to place toiletries. The hotel is quaint and the room was clean.”

Nov 15, 2007 by Leo from Cypress, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• This hotel is cozy and in a great location.
• The bathroom was a tad on the small side.

“Arrived at the hotel and was greeted by a friendly doorman. The front desk staff was very efficient, and I was in my room within 5 minutes of entering the hotel building. The suite was clean and had a certain charm to it. Highly recommend.”

Aug 28, 2007 by Eb from Salt Lake City, UT
Overall Rating: 7
Cleanliness:[5] • Staff:[6] • Location:[9]

• The location is unbeatable.
• Mouse in room, A/c didn't work.

“This is an attractive hotel ideally located 1 block from central park and across from the museum of natural history. I would have been disappointed had I paid their published rate, it was a very good value. We had other family members staying there as well, and they found a mouse in their room. They were moved to another room where the ac didn't work. The hotel did their best to be accommodating, but needs to step up their level of service to earn more stars.”

Jul 23, 2007 by Bonnie from Portland, OR
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[7]

• Location near central park and subway station.
• A mouse in our room, rude front desk and lack of helpfulness.

“The help seems more bothered by guests than interested in helping. There are full time doormen who never seem to want to help with bags and a concierge that is never present or able to answer questions when he is there. The one exception was the night crew who helped us to get extra blankets. We were woken up by a mouse in our room so even though the city noise is ok the mouse kept us awake. Very poor experience.”

Jul 22, 2007 by Aaron from Kansas City, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Very nice location, very helpful staff and room was clean.
• Slow shower drain, not enough ice machines.

“The excelsior is a very nice hotel for visitors to New York, just across the street from the museum, 200 yards from central park, nice neighborhood all around the hotel, rooms were not tiny, they were clean and stocked, what more do you need? The room is for sleeping and relaxing. It's good for that. Good hotel, great location, good price, recommend for families, sightseers, regular people.”

Jun 6, 2007 by Robin from Monkton, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Comfortable beds.
• Have to pay for simple continental breakfast on top of room charges.

“Front lobby is quite elegant, staff very welcoming and friendly. Rooms small but provide ample space for what is needed. Very nice location close to museums, parks. Easy to get elsewhere.”

Jun 4, 2007 by Joseph from Hampton, NH
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• The location.
• Cost due primarily to location.

“This hotel is adequately clean although the lack of a blanket between the comforter and sheet was disappointing. Hotel staff actually seem to take note of the do not disturb sign which is not always a given.”

May 30, 2007 by Darrell from Avondale Estates, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The price of the room and the location was great!
• The front desk staff seemed a bit snotty.

“I highly recommend this hotel for anyone wanting to enjoy New York city but don't want to spend a fortune. We got a nice, clean room in the back of the hotel. The room was a bit small but we didn't spend a lot of time there. The bathroom was exceptionally clean with great water pressure. The hotel is on the upper West Side and is 1/2 block off the park. There were restaurants, cafe's coffee houses on Columbus and the Museum of National History is right across the street. We will definitely stay there again when we return to New York.”

May 19, 2007 by John from Duxbury, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Good location.
• No bar!

“This hotel is in a great location next to central park and well situated for jaunts to the south, north and east of Manhattan. The room we had had a nice view of the benches and the park next to the Natural history museum and were bright, cheery, and reasonably priced. The surrounding area has good and interesting restaurants.”

Apr 29, 2007 by Jon from Durham, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• It was clean and located next to central park which was a bonus.
• Most of the nick attractions required either subway or taxi rides.

“I'll definitely recommend this hotel to others.”

Apr 25, 2007 by Donna from Reisterstown, MD
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[8]

• The room was clean and decorated nicely. Felt more like a small apartment than a hotel room.
• The man at the front desk was cold. Had to wait a long time for elevators.

“Great location for central park and the museum of Natural history. Parking for the hotel is at the museum. The hotel has an older, elegant "old Manhattan" feel to it. Slow moving and busy elevators, the rooms were a little noisy (ours was next to the elevator). The desk clerk was cold and didn't seem to want to budge about changing the room until I got a little upset. ”

Jan 16, 2007 by Sean from West Haven, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Location was wonderful.1 block from central park and a beautiful view of the museum of Natural history.
• If there was a restaurant that would certainly be a help but not needed.

“Overall, my wife and I had a great time in NYC and the excelsior was beautiful and extremely clean. The room was a good size and the bathroom as well. Bed was comfortable. For someone with business in midtown, this is a bit out of the way, but if you have plans in this area. This is the way to go!”

Jan 4, 2007 by Heidi from Albany, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[8]

• The location is fantastic. Very close to the subway.
• I did not find the staff to be very friendly. I called to ask a question about the street location and the woman who answered the phone was abrupt.

“The room size was suitable. And it appeared to be cleaned well. We had a very nice view of the American museum of Natural history. The room also had a safe for personal belongings. Which is nice? The location is very convenient. Staff was so-so. Overall. A good price. And I would stay there again.”

Dec 31, 2006 by Cynthia from Douglasville, GA
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[9]

• Beautiful location, beautiful hotel, exceptional breakfast.
• Hotel staff was not welcoming.

“We've stayed at this hotel for 4 or 5 Christmas'. It has a very diverse clientele and the rooms are clean and comfortable. The best part is the location next to central park, museum of natural history, the accessibility of the subway, and the breakfast is not to be missed.”

Nov 17, 2006 by Linda Z. from Savannah, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[4]

• Very clean and well decorated.
• Locating was too far north.

“Excellent hotel. Room was a little small. Immaculate.”

Oct 16, 2006 by Dave from Southington, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean!
• Street noises started at 6:00am. We tried the fan unit to dull the noises and it didn't work.

“Nice place. Very clean. We got in late that night. Street noise levels a little loud in the morning. Tried to dull the noise with the room fan but it didn't work.”

1 of 1 people found this review helpful.

Oct 16, 2006 by Linda from Sugarloaf Shores, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Pleasant room with big opening windows a rarity! Loved having an opening window in bathroom.
• Staff could have been more helpful and friendly.

“Location was nice great views from our south-facing window of museum, Central Park and the NYC skyline. Safe area. Room was adequately appointed and clean. We liked the fact that the hotel had an intimate feeling not too large. Would definitely return.”

1 of 1 people found this review helpful.

Oct 1, 2006 by Dennis from Brtantford, ON CA
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[9]

• Location.
• Indifferent staff -to say the least.

“Great location - no services of any kind even getting extra towels was a problem no dining room - no bar - no nothing. Breakfast was over-priced and minimal a place to hang your hat- nothing else.”

1 of 1 people found this review helpful.

Sep 11, 2006 by Willis from Fort Collins, CO
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[10]

• Outstanding location and great value.
• Carpets older and dirty.

“Great price/value in upper West Side of NYC. Location can't be beat, convenient to Central Park, subway lines, great restaurants nearby. Good parking for $26 a day in the American Museum of Natural History across the street.”

1 of 1 people found this review helpful.

Sep 5, 2006 by Mara from Wyomissing, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[6]

• Clean and comfortable.
• No shampoo, concierge was less than helpful, parking not convenient.

“For a short business trip or to visit tourist attractions on the west side of New York, this hotel is a good value for the money.”

1 of 1 people found this review helpful.

Aug 19, 2006 by Frank from Lebanon, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very quaint, nice antiques, great little lobby.
• Nothing.

“This is a small, boutique hotel situated directly across from the Rose Hayden Planetarium at the museum of Natural History. Good location for nice area restaurants, subway and Central Park.”

1 of 1 people found this review helpful.

Aug 14, 2006 by Sue from Bala Cynwyd, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Originally assigned subpart room, but was eventually upgraded.

“Great location for families, directly across from Museum of Natural History and a block from Central Park. Beautiful lobby. Room originally assigned was drab and small; was subsequently reassigned to far nicer room, large, sunny, windows that open, great toiletries. Small bathrooms.”

1 of 1 people found this review helpful.

Aug 3, 2006 by Ann from Minneapolis, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very quiet, very clean and very convenient.
• The air conditioning unit was a little noisy.

“This is the first time we've stayed in a hotel in NYC because our friends and family ran out of room. We were very pleased with this hotel. The hotel was close to everyone we knew, convenient to the subway and shopping and was extremely quiet (we also lucked out and got a room in the back. The room was very clean and comfortable. We will definitely be back.”

1 of 1 people found this review helpful.

Jul 30, 2006 by Andy from Arlington, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Easy access to subway.
• Staff could've been more informative.

“Great location and the quality exceeds a 2.5 star hotel.”

1 of 1 people found this review helpful.

Jul 30, 2006 by Jeff from Miller Place, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great neighbor, close to subways and museums.
• Overpriced breakfast options. Room too small.

“The staff was friendly, but not very informative. The room was small, with a odorless closet that you had to trip over the night stand to get into. We spent very little time there; it was just a bed. There is no lounge, and the $16 continental breakfast would have been a sacrifice if it was FREE!”

Jun 29, 2006 by Katy from Costa Mesa, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Very attractive lobby and rooms, proximity to public transportation.
• No coffee-making ability in room, restaurant open only for breakfast and very expensive.

“We were very pleasantly surprised by the spaciousness of our room, and were pleased that the hotel fulfilled our request for 2 beds rather than one queen (they apparently have no king beds). The marble and wood lobby was beautiful, and our room overlooked the park like grounds of the Natural History Museum. A subway stop was at the end of the block, and there were numerous reasonably priced restaurants and delis within a 2-block radius. The weather was very hot and humid during our stay, and we were thankful for the effective room air conditioner. On the one occasion when it malfunctioned and caused the power to go out in our room, the hotel staff was very responsive and courteous and the problem was resolved within minutes. The hotel restaurant is only open for breakfast, and although we enjoyed the food and service, it was expensive when compared to the many other options outside the hotel. We would have appreciated the ability to make coffee or tea in our room, and the bathroom, while lovely, had little room for our toiletries. Overall, though, our stay was very enjoyable and the hotel exceeded our expectations.”

Jun 28, 2006 by Jasmin from Roanoke, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Small room but excellent service. Great location. Friendly staff. A little expensive but not bad for the area. Loved it!
• Small room.

“I had a great time. From the bellman to the front desk staff, they would always be prompt to answer questions and help with accommodation I never had to open the door, there was always someone to do it for us. Being few feet from Central Park and some of the best restaurants in NYC if defiantly a perk. Also the museum of natural history is right in front of the hotel, could not ask for more. Subway and bus where easily accessible from the hotel. I never had to use a taxi.”

Jun 23, 2006 by Janice from Greensboro, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[2] • Location:[8]

• The rooms were clean and the very quiet.
• No coffee pot was available. We brought our own.

“I have stayed at this hotel before and found it to be comfortable and affordable. Our room was very quiet. Breakfast was too expensive and we did have to walk to coffee shops in the area.”

May 16, 2006 by Leon from Washington, DC
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location; clean.
• Small room; poor lighting.

“Adequate but overpriced, like so much else in NYC.”

May 15, 2006 by Nick from Saratoga Springs, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent Location; Nice Size Rooms for NYC.
• No Coffee Maker in Rooms, we brought our own.

“We travel to NYC a few times per year on business or for pleasure. This hotel was simply superb in terms of location and price. The room was large, airy and had a very nice sized bathroom - all three of those features are unusual for the price in NYC. High speed Internet was available for $10 per 24 hours, and we parked in the Museum of Natural History parking garage at a 1/2 off discount ($26 per 24 hours instead of $42). Get your parking ticket stamped at the front desk for that. Bring your coffeemaker, though, if you like your coffee in your room - they don't have one in the rooms! We read that ahead of time, and brought our travel coffeemaker, along with some good espresso We will definitely return to this hotel.”

Apr 15, 2006 by K. from Arlington, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location. Clean and beautiful.
• In hotel breakfast option was too expensive.

“I would recommend this hotel. It was right across the street from the Natural History Museum and the neighborhood was full of great restaurants. The subway was at the end of the block and did not even require a street crossing. Staff was helpful with any requests and recommendations.”

Mar 13, 2006 by Ken from Kingston, OK
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• Just around the corner from where our son and daughter in law live.
• Side street made it hard even for hotel staff to get cab in morning traffic.

“Main reason we used the hotel was family live just around corner. Were well pleased with accommodations. Even upgraded for no apparent reason to park side view, street side 3rd floor. Staff at desk did not even acknowledge us when we came or went, but hey, that's New York.”

Mar 8, 2006 by Donna from Santa Rosa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, helpful staff, clean, well and appointed for price.
• Room service is always nice plus, but so many restaurants within walking distance and not a problem.

“Small boutique hotel, perfect location overlooking Museum of Natural History, near Central Park and lots of restaurants, delis, etc., helpful staff, including concierge who got 4th row center seats for show I wanted to see in 5 minutes. Will definitely be my destination next time I am in NY.”

Mar 4, 2006 by Jim from Charlton, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• Desk clerk.

“Great location, moderately priced, overall good experience!”

Nov 27, 2005 by Becky from Washington, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[10]

• Clean, comfortable, windows opened, quitet, good coffee.
• Staff is quite grumpy.

“If you want an affordable room on the Upper West Side, this place is pretty darn good.”

Oct 19, 2005 by Peter from Chicago, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• location
• WiFi didn't work well.

“One of my favorite NYC hotels, quiet on upper West Side, small clean efficient. Some have said the staff is not friendly but they seemed ok - typical for NYC. The 8th Ave subway is a half block away and the bus to East Side at the corner. It is a very convenient hotel.”

Sep 23, 2005 by Martha from Syracuse, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[7]

• Clean.
• No restaurant, no coffee in room, very small.

“If you want to pay a lot of money and get a very small, but clean room than this is the hotel for you. Especially if you do not like coffee. Since none was provided. No room service and no food. No bar.”

Aug 6, 2005 by Alan from Fairview, WV
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location and convenience
• Parking

“The stay was excellent until we paid the parking. We were told that the Excelsior had an "agreement" with the Museum across the street concerning parking--$27 a day. Well we were actually charged $46 a day. Had we known we could have found parking cheaper since we did not use the car at all once we had checked into the hotel. Other than that it was an enjoyable experience.”

Aug 3, 2005 by Marilyn from Grantham, NH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[5]

• It is in a quiet, safe location.
• It was quite a distance from the theater.

“Clean room, friendly and helpful staff and in a quiet location. Within a block or two of a Starbucks, Zabar and other eating establishments.”

Aug 1, 2005 by Jeff from Monroe, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• staff
• room small

“excellent location, friendly staff, very clean”

Jun 13, 2005 by Phil from Evans, GA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Good location, safe area.
• Staff were complacent, not outgoing.

“Good location, convenient to Central Park, Museums, and Subway. Staff at Hotel were not welcoming/outgoing----seemed to be putting in their time.”

Jun 7, 2005 by Sharon from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• sparkling tub for a bath! comfy bed with extra pillows available
• no coffee maker in room

“The Excelsior is a small and lovely hotel conveniently located in a quiet, accessible neighborhood. Although the breakfast buffet did not serve my needs (and was expensive), all other aspects of the experience were great. (And Zabar's nearby allowed me to have food I could enjoy and afford!)”

Apr 3, 2005 by Peter from Chicago, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location and quite clean.
• No in-room coffee/tea.

“The Excelsior Hotel was much nicer than I would have expected for a 2 and 1/2 star rating. My room was quite nice--clean and relatively spacious. Great shower and pretty quiet. Free bottled water and USA Today were nice touches. The location was terrific--right by Central Park, the C and E trains, Columbus Ave. and close enough to the 1 and the 9 trains and Broadway. Overall, it was as good as one could ask for at a reasonable price in the Upper West Side.”

Mar 15, 2005 by Blair from Camp Hill, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• The overall value for the accepted price.
• No valet parking; no restaurant; no bar.

“For an Upper West Side hotel, the location was excellent - near Central Park; Museum of Natural History; restaurants on Columbus & Amsterdam Aves. Not many services at hotel itself (no valet parking; no restaurant or bar; no room service). The hotel was clean and very elegant looking. It's a great upper west side hotel for those who just want a very nice place to sleep but plan to go out for activities, food, drinks, & snacks etc.”

Mar 2, 2005 by Betsey from Somerville, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[10]

• Wonderful location near the subway and on the upper west side.
• The staff at the desk were not overwhelmingly welcoming

“Excellent old-=fashioned hotel. The location can't be beat as far as I'm concerned. Just half a block from Central Park. Subway just steps away.”