User Reviews for The Waldorf-Astoria

Research User Reviews for The Waldorf-Astoria (1-20 of 192)

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Aug 22, 2008 by Meredith from Portland, OR
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• The room was really nice, although small. Comfy bed.
• Expensive for the room size but it was nice, quiet.

“Classic NYC experience at the Waldorf Astoria - although it seems to be overrun by Midwesterners in shorts & sandals. The clientele is a little less classy but the lobby looks like a movie set, old Hollywood. Rooms are small but quite nice, great bathrooms & products. We left early but our room seemed to be very quiet.”

Aug 20, 2008 by Sara from Milton, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfort and accommodations were fabulous.
• Everything was great.

“The comfort, accommodations, and service were all beyo9nd expectation.”

Jul 21, 2008 by Dawn from South Portland, ME
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[8]

• Location.
• Did not accommodate our needs.

“NA.”

Jun 4, 2008 by Robert &. from Selden, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Waldorf is a top hotel with outstanding staff and exceeded our expectations.
• The room service price was extremely inflated.

“The Waldorf was a dream come true. It was absolutely beautiful. They had every service that you could possibly need. It is located in the heart of New York which made it a wonderful choice for a short vacation. The Staff is wonderful, the room service is extremely pricey, but all in all we thoroughly enjoyed our visit.”

May 30, 2008 by Lisa from Ranelagh IE
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Old worldly, comfortable, homely.
• I really miss the piano player in the foyer, it created an amazing ambience which is now very lost.

“Exquisite and charming.”

May 23, 2008 by Steve from Ambler, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• The romantic elegance of the lobby and restaurant areas.
• No easy access to early morning coffee, or hotel store.

“The Waldorf Astoria is definitely part of the New York experience, and recommended for anyone looking for a weekend getaway. The Peacock Alley restaurant was also excellent.”

May 22, 2008 by Russ from Bellmore, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• It had personality. The staff was very friendly and helpful.
• I can't find anything that I didn't like.

“It was nice to get away and be in a hotel that had uniqueness to it. The staff made us feel welcome ant were available to answer questions, give us directions, and even lent us an umbrella to go out in the rain.”

May 22, 2008 by Diane from Reisterstown, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very clean and nicely presented.
• The hotel gave us the smallest room with the poorest view available.

“The hotel and the location were very good.”

May 13, 2008 by Mwc from Atherton, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful hotel, centrally located.
• I won't tale breakfast from the hotel restaurant. Too expensive for the quality of the food they serve.

“On my arrival, they gave me a terrible dark dingy small room with mould smell. I requested a better room and only then, they provided me a great room in a very high floor. It was a day and night of difference experience. I did this evaluation on the basis of the second beautiful room.”

Feb 20, 2008 by Clint from Richmond, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Rooms are quite small.

“This is a beautiful, old and luxurious hotel. The rooms are small, but this is New York, so that it is to be expected. The staff is very friendly and helpful. It is one block away from 5th Avenue and very close to Rockefeller Center. I would recommend it to anyone.”

Feb 5, 2008 by Mikel from Kingston, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The history and grandness.
• The suite was not up to today's standards for luxury.

“Loved the location. The suite was old and tired. Old style furniture and amenities. Old style TV etc. Should have been much nicer.”

Jan 29, 2008 by Tommy from Las Vegas, NV
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[8]

• Nothing at all.
• Everything you can think of.

“The room was very small I would not stay at this hotel again.”

Jan 16, 2008 by William from Churchville, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Elegant.
• Service in bar was slow.

“A classic New York landmark that is kept up to modern standards.”

Jan 5, 2008 by Kevin from Winston Salem, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• Great location.
• Overpriced for level of expected service and amenities.

“Overall review: overpriced for level of expected service and amenities. We were never greeted at the main entrance and no one ever offered to help with luggage or hail a taxi for us. My check-in was quick, but I had intentionally added on 2 days to my stay and I made this obvious at the reception desk so as I would hopefully not have any problems with length of stay; however, my room keys were deactivated mid-stay (even though I had already paid for the rooms). Very inconvenient. They even confiscated my mini-bar key right out of my room even though I had never used the mini-bar. The rooms are small (typical of NYC), but the furnishings have a ways to go with catching up with the times. No Flat Screen TVs in most rooms at the Waldorf-Astoria.”

Dec 6, 2007 by Susan from Standish, ME
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Overall quintessential New York experience.
• Expensive.

“Excellent location, great staff and service. Super fast elevators.”

Dec 4, 2007 by Jules from Echt GB
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Friendly personnel everywhere except the breakfast restaurant.
• Personnel in the restaurant ignored us and where upset that we gave less tip.

“We had a great time!”

Oct 27, 2007 by Bonnie from Conover, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Hotel had great sheets and mattress, a must for me!
• Bathroom was a bit awkward had to walk in and then turn around to close the door.

“Hotel was a great place to stay. Lots of activities, meetings, and benefits during the days I was there, but never seemed too crowded. The elevators were very quick and the cleaning staff kept all public areas tidy. I would definitely stay there again hopefully at a discounted price!”

Oct 24, 2007 by Homer from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wife had always wanted to stay at a luxury hotel; got her wish and is very happy.
• NA.

“Everyone should stay in a hotel like this one at least one time during their lifetime.”

Oct 9, 2007 by Anthony from Croton-On-Hudson, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location.
• Slightly shabby in certain areas of the room and common areas.

“It was convenient to the places we were visiting but I've stayed in better hotels in the 'sticks' for a fraction of the price. The general feel of the hotel and rooms was shabby.”

Sep 21, 2007 by Syd from Fpo, AP
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful rooms.
• Expensive.

“A new York experience! A beautiful hotel right in Manhattan. If you have the chance, experience this place. The rooms are beautiful. Thick towels, bathrobes, a deep tub, exquisite beds and sheets and an amazing hotel staff. It's a little expensive, but worth it to be treated like royalty.”

Sep 11, 2007 by Tonya from San Francisco, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• For the amount you pay, you are getting the history of the hotel.
• Everything was from Wi-Fi to the gym is an extra expensive charge.

“It is a beautiful hotel. Things that are complementary at 2 star hotels are a 12.00 dollar charge here, including internet.”

Aug 29, 2007 by Angela from Atlanta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Good safe location, clean.
• Oscar's, lack of good quick dining spaces.

“Loved the location and room size and facilities, Oscar's for Sunday breakfast was appalling, discourteous staff, coffee cold and horrible and food not properly cooked. No service! Would stay in hotel again but won't eat there ever.”

Aug 15, 2007 by Kathleen from Rye, NH
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[9]

• The lobby is gorgeous as are some of the other more public spaces, bellman nice.
• A 15 minute wait to register, elevator broke, waiter surly, staff in a hurry, room bathroom marginal, not at all what Id expect or am used to.

“The Waldorf did not meet my quality expectations from either a facility or service perspective. The room itself was standard hotel fare, but the bathroom had a hole in the wall where the switch for a fan should be, meaning there was no fan. The sink and walls showed their age and repair as did the public restroom in the lobby. It is the service issues however that are the most disappointing. There were long wait times to register, to get our car at the end of the stay. Most questions we asked were responded to in a very curt, 'you're bothering me I'm busy', or 'how could you be so stupid' tone. I realize its New York, but please. I expected so much more. I have stayed there in the past and have stayed at 5 star hotels across the world. This was very disappointing. I would not choose to stay there again”

Aug 3, 2007 by Katherine from Ny, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Professional, courteous, prompt service, comfortable room and good location.
• Poor reception with rented movies and games.

“Very impressed with the hotel, its employees and the service. My daughter and I spent an overnight there and we were very comfortable with all the amenities the hotel had to offer. Would go there again and would recommend to anyone staying in NYC.”

Jul 24, 2007 by Tracy from Ruckersville, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Amazing staff service and fabulous atmosphere.
• Long waits for reception/concierge services.

“I was surprised by the impressive size and quality of my room for a NYC hotel. I was given a first class accommodation despite the low fare paid.”

Jul 24, 2007 by Kim from Miller Place, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Staff were friendly.
• Room was very small, shower did not work properly, and breakfast was overpriced and underwhelming.

“I had looked forward to staying at the Waldorf Astoria, but found my stay a little disappointing. The room was tiny and the shower did not work properly. We were placed in a room next to the elevator, so we heard it running all night. We ate breakfast at Peacock Alley and it was very unimpressive. For a big bill, we received rubbery eggs and poor wait service. The host and hostess, however, were more attentive and friendly.”

Jul 22, 2007 by Katie from San Antonio, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Elegant and spacious with beautiful furnishings.
• Did not have coffee maker in room.

“I would definitely come back to the Waldorf. The hotel was very clean and comfortable. I felt a sense of elegance that some of the newer hotels lack. The location couldn't have been better. We walked to the theater, shopping and wonderful restaurants.”

Jul 19, 2007 by Gail from Rockville, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's a beautiful, art decor, grand hotel with great location.

“If you are going to NYC and you want a nice hotel in a great location for a good price, I would stay here.”

Jul 19, 2007 by Bob from Sydney AU
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Evoked feelings of traditional opulence.
• Noisy elevators.

“Well worth a visit and not just for the name. The hotel is still a work in progress in places, but some of the public areas are amazing. Just remember that it is an older hotel, so may have some quirks that you wouldn't encounter in more modern establishments, but what character.”

Jul 10, 2007 by Margaret from Carmel, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Never was I ever greeted like I was when I got out of the cab. WOW!
• The bathtub could be replaced.

“First time at this hotel and I was so impressed with the flowers, the staff and the location. Will certainly go back the next time I am in New York. Have been telling all my family and friends that they must go there. Awesome.”

0 of 1 people found this review helpful.

Jul 10, 2007 by Nalani from Honolulu, HI
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Old school romance.
• Bathroom needed updating. Some staff abrupt.

“Will stay again but after renovations are complete.”

Jul 9, 2007 by Laura from Plano, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The ambience and decor of the hotel was amazing. The staff was very attentive without being overbearing.
• I did not receive my Hilton points; because I booked through a 3rd party extremely disappointed. No refrigerator in room.

“The hotel was luxurious, spacious and the ambiance radiated elegance. The staff was very courteous and helpful. I felt very safe in the area and it was close enough to shops, central park, time square and additional attractions. It was a dream of mine to stay at the waldorf Astoria, and I made it a reality. The hotel exceeded my expectations. Two thumbs up.”

Jul 4, 2007 by Roselyn from Rolling Meadows, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Nothing.

“Elegant, very New York, sophisticated.”

Jun 28, 2007 by Rick from Kansas City, MO
Overall Rating: 4
Cleanliness:[9] • Staff:[3] • Location:[9]

• Beautiful.
• Staff Unfriendly.

“Hotel had a large wedding going on and closed the lobby. Had to walk downstairs to basement to get to elevators. Staff in lounge was unfriendly and inattentive.”

Jun 21, 2007 by Carmen from Humble, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The history of thru hotel. It is beautiful.
• The concierge was not too informative.

“The hotel is great and historic. The only down side is that the lobby is always full with tourists and passer bys. Everyone wants to see the inside. Lovely place!”

Jun 21, 2007 by Mark from Worthington, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very elegant, had class.
• Room was small, limited in room amenities.

“Customer service was excellent. Hotel radiated class and elegance.”

Jun 13, 2007 by Child from Point Pleasant, PA
Overall Rating: 0
Cleanliness:[8] • Staff:[9] •

• Grand, beautiful, comfortable, friendly.
• Expensive, misplaced one piece of luggage.

“This hotel is beautiful, staff was very friendly & helpful, rooms were extremely large & clean, beds were very comfortable, huge tub, and everything was very elegant. Down side, expensive! We will return here any time and recommend it to everyone.”

May 29, 2007 by Lisa from Hillsboro, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The charm and nostalgia of the hotel made our stay extra special.
• We did not like that smoking is permitted on certain floors. Hotel should be entirely non-smoking.

“The Waldorf Astoria was a beautiful hotel, nicely appointed and charming in every regard. We enjoyed our stay and would recommend it to friends. The bell and reservation staff is exceptional.”

May 23, 2007 by Rich from Stafford, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• There are really no words to describe the Waldorf. It is beyond words!
• Everything was 100% perfect.

“The Waldorf exceeds any hotel I have ever visited. Customer support was outstanding. Room service was quick and friendly. The hotel is simply beautiful. Everything about the Waldorf was more than I expected. It will be my hotel of choice for every New York visit.”

Apr 3, 2007 by Alan from Conway, AR
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• We enjoyed the history and atmosphere.
• The restaurant prices were very expensive.

“The welder offers a unique atmosphere and history offering a true new York experience. The hotel's location is ideal for those wanting to stay within walking distance of Rockefeller center and times square.”

Mar 22, 2007 by Elizabeth from Statesboro, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beautiful hotel & beds were solo comfortable! The room was great & had a pretty decent view too.
• Couldn't get ice without going through room service on the floor we stayed on.

“We decided to stay at the well-off to get a good experience for our first trip to nay and we were not disappointed. The hotel is beautiful and the service was great. Highly recommend to anyone wanting to experience luxurious accommodations!”

Mar 7, 2007 by Amber from Bloomington, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[6]

• A very historic hotel. Wonderful for my very first visit to NYC. Reminded me of many movies.
• Our baggage was "held" in a wide open area. I sat next to baggage while waiting for my car. Luckily I am an honest person. Luggage on display- Bad

“Beautiful, historic. Loved the room. Slept like a baby. Helpful and polite staff. Seem to have a system. Very good a directing guests to the proper places. The only complaint was one staff members answered my cousin's question about breakfast in a condescending manner. Otherwise great visit.”

Mar 5, 2007 by Allen from Tampa, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Classy, comfortable, and in a great midtown locale.
• Under going renovation.

“Great location and definitely eat at Oscar's!”

Feb 28, 2007 by Damian from Philadelphia, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Very comfortable bed.
• Wait staff in the restaurant was rude.

“For the price I paid, you can't beat the overall value. It was a beautiful hotel that everyone can enjoy!”

Feb 19, 2007 by John from Bridgeton, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Amazing accommodations. The epitome of luxury.
• Was content with everything.

“If you are looking for anything affordable, look elsewhere, but if you want an experience to remember it will be worth the cost of the waldorf. The rooms are gorgeous and I slept better in the bed at the waldorf than I do at home. Shopping is a short walking distance and Broadway and midtown only minutes by cab. Unbelievable. My wife and I can't wait for the next visit.”

Feb 15, 2007 by Piers from Gustard Wood
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Art deco style.
• None.

“We loved the welder Astoria, staying there 4 days in February. Check-in was instant. Our two children were offered crayons and coloring books, and without asking, we were given a significant room upgrade. the rooms were clean, spacious, old fashioned in a very endearing way, with plenty of towels, big beds, postcards, chairs etc breakfast was excellent, though busy, and the pancakes we had, large, with generous and extra maple syrup. The buffet was good too. All staff was very helpful and friendly. The hotel itself enjoys an excellent location, and had a real art deco feel about it. The main areas are superbly historic, and a joy to walk through. We were sad to leave this historic hotel. And again, check out was fast and easy. Would we stay there again? Definitely.”

Feb 14, 2007 by Megan from Philadelphia, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The brunch looked beautiful and delicious in the grand lobby. The staff was very attentive and accommodating.
• The rooms were very dated and could have had more modern features, i.e. HD TV¿s, softer beds, etc.

“It was like stepping back into time. We were only a stone's throw from all the places that we wanted to visit. I only wish we had not made other arrangements for brunch because it looked fabulous! You couldn't possibly leave there hungry. Gorgeous flowers greeted us in the entryway and every last detail in the lobby was perfect down to the elevator doors. Only one disappointment, I know that the rooms go with the decor of the entire building, but it seemed like the last time it was renovated was in 1965. Everything was very well maintained, however, for a hotel with world class recognition I had higher expectations. Maybe I¿m just spoiled¿”

Feb 7, 2007 by Tom from Philadelphia, PA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[8]

• Location.
• Threadbare.

“Old tired. Needs to be gutted and started all over again. Very disappointing.”

0 of 2 people found this review helpful.

Jan 24, 2007 by Eva from Poughkeepsie, NY
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[9]

• Classic attention from hotel employees.
• The room was falling apart literally, the bathroom was a disgrace and the room was so close to the elevator you could hear it all night.

“Was probably the epitome of luxury in its hay day but is in desperate need of renovations and updates. I was actually fearful of cutting myself on the Nails that were exposed on the counters in the bathroom, and the light fixture hanging out of the wall in the shower.”

Jan 10, 2007 by Roberto from Woodland Hills, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• There is allot of history at the welder which made it nice.
• The rooms were old and doesn't compare to other modern hotels.

“Though the rooms were old, the history of the hotel made up for it. But for the price rate that they ask for, they should update the rooms, because there are nicer hotels in Manhattan that charge less.”

1 of 1 people found this review helpful.