User Reviews for Murray Hill East Suite Hotel

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May 19, 2008 by Jim from Boston, MA
Overall Rating: 3
Cleanliness:[6] • Staff:[3] • Location:[9]

• Very little except location; was over-priced.
• No internet facilities.

“Don't bother unless you like to overpay for location.”

May 18, 2008 by Dan from Kansas City, MO
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Best bargain in NYC!
• No internet service in the rooms.

“This was the best bargain in NYC! We had a decent kitchen, with refrigerator, and a separate sitting room with TV. We had a wonderful week in New York, and part of the reason, we were so happy, was the excellent room we had at Murray Hill, centrally located and comfy.”

May 15, 2008 by Edward S. from Coral Springs, FL
Overall Rating: 3
Cleanliness:[1] • Staff:[4] • Location:[8]

• Location.
• No response to a problem.

“There was hair on the extra pillow in the closet, I told the staff, nothing was done, hair was still there after the room was made up for the day. very disgusting.”

May 9, 2008 by Rob from Sebastopol, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Large room for midtown Manhattan with small kitchenette.
• Air conditioning did not seem to work well.

“Overall, a very positive experience. If it had been during a warm spell, not sure if the air conditioning would have been up to the challenge.”

May 7, 2008 by Darin from Orono, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Easy walk to Grand Central Station for subway connections.

“The hotel is located close to several New York attractions. The staff was friendly and customer service was excellent!”

May 5, 2008 by Pam from Whitesboro, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Clean & bright.

“It was a lovely hotel, staff was a bit brusque at first when I requested the room I had booked (2 double beds not a double bed & pull out couch). They told me I had to call them to guarantee the 2 double beds. I was never told to call and didn't think it was necessary but after that one interaction, the staff was as friendly as New Yorkers can be. This hotel was conveniently located to the area of the city that I was visiting.”

May 4, 2008 by Presburger from Paris FR
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very good location very big rooms with kitchen.
• It looks a little old but renovation is on.

“Good location convenient for transportation coffee machine plus full kitchen a must for families (2 large beds) I recommend it absolutely.”

May 3, 2008 by Judith from Halifax, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Doorman was very efficient and helpful.
• Kitchen was not as pictured & described.

“Our check in time was 1:00. Our room was not ready until 3:00. There was no extended check out to compensate. Hard to adjust heat. Could use more restaurant menus in rooms. Elevator got stuck and door would not close, had to walk down 5 floors with luggage to check out.”

Apr 29, 2008 by Bev from Edmonton, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The location and size of the rooms was fabulous!
• There were fewer amenities than I was used to but it was fair for the price.

“I loved staying at the Murray Hill Suites. It was very clean and spacious. The staff was pleasant and helpful. It was not fancy but was a great value and clean and attractive. They were undergoing renovations when we stayed there so I am not sure if it nicer yet. We asked for a quiet room because my mother wasn't used to the city traffic noise and they put us in a top floor suite. From the patio we were able to see the empire state building and the east river. There were two queen beds in the bedroom and a fold out couch so there was plenty of sleeping room. It was great to have full kitchen available so we could enjoy our breakfast in the room. The shower was a bit skittish but this is to be expected in the older buildings. I would highly recommend this to any family or budget traveler!”

Apr 26, 2008 by Rosemary from Ocala, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location is the best asset of this hotel.
• Nothing.

“Is nice and clean, conveniently located close to all the attractions of the city, yet away form the buzz of the city. Loved it. Will definitely book again.”

Apr 17, 2008 by Pamela from Lajolla, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, good kitchen, good suites.
• Elevator was slow.

“Perfect place for a family that needs an extra separate space for sleeping in the living room. Kitchen was adequate for breakfast for a bunch of us. Friendly service.”

Apr 16, 2008 by Steve from Virginia Beach, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Excellent location in the city.
• Very noisy. The windows need to be better insulated to filter out street noise.

“I recommend it for short stays in the city.”

Apr 11, 2008 by Kris from Clifton Park, NY
Overall Rating: 2
Cleanliness:[1] • Staff:[8] • Location:[5]

• Staff was nice. that's it.
• There were stains on the bedding and furniture. Even when we asked for new bedding it was still dirty. My child had a rash from something in the room.

“My review is that the staff was very nice, but the room and bedding just nasty.”

Apr 4, 2008 by Bryan from Rocklin, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[8]

• Great location, nice quiet neighborhood, clean.
• Staff not the friendliest, first room we got was already occupied or something.

“Great location without the noise. This hotel is 2 blocks from Grand Central so getting to anywhere is simple. Murray Hills is not so touristy so cabs and traffic horns are less (great for sleeping). Staff not the friendliest on the planet. Was slight confusion on check-in. Key didn't work so I asked front desk for help. Claimed I was ignorant on working locks. Turned out it was the wrong key. When room got opened, appeared someone (staff) maybe had been napping on the couch since a blanket was out and glass of water on table. They gave us another room with no problems after that. Expect for the fact I reserved a room with 2 queens and got 1 bed instead.”

Apr 2, 2008 by Ashleigh from Reading, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• The location was extremely convenient.
• I liked everything.

“This hotel was an excellent place to stay for what we paid. It was a great location in a nice, quiet neighborhood, within easy walking distance to all of the city's sights. The room was big and comfortable, with a nice bathroom. The staff was very pleasant and helpful.”

Mar 31, 2008 by Su from Iowa City, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Spacious, with a kitchen.
• One of the hotel front desk staff members was confrontational and hostile.

“Overall, I'm satisfied.”

Mar 29, 2008 by Nina from Amherst, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[8]

• Clean, convenient location, equipped kitchen.
• No microwave in the kitchen, no pulled put sofa, neither two beds, no separated sitting room from bedroom, cannot check in until 2pm.

“In general, it is clean and convenient to reach; there is an equipped kitchen so it is great for a family. However, there is no microwave in the room, no dinning hall, neither business center in the hotel. Besides, there is no double beds guaranteed, I even could not get a sofa which can be pulled out. The bedroom is not separated from the sitting room. Everything is traditional in the hotel. However, considering the average level of hotels in NYC. it was a pleasant experience for leisure traveling generally speaking.”

Mar 25, 2008 by Beth from Columbia, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• For the price, this hotel was great. It's location was safe and w/in reasonable walking distance to other desired areas. Clean room & friendly staff.
• If the hotel had some type of breakfast available, it would have been great. Also, our room was near housekeeping and was a bit loud in the morning.

“Loved it for the money! I would definitely stay there again.”

Mar 22, 2008 by Gary from Longmont, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Large room. Had kitchen, dining and writing tables and plenty of storage area, fitness center.
• Would have been nice to have more prominent communication to let you know of availability of microwaves. It was in loose-leaf hotel info.

“Best hotel I have stayed at in NYC. Large room, it had queen sized bed, small dining table, writing table, couch and plenty of closets and chest of drawer space. Ironing board and iron were not shackled, enabling you to use them freely. Had a kitchen, with refrigerator, gas range and cookware and plenty of silverware, including knives and had plates, glasses and cups. Microwave was available by contacting Housekeeping between 8 am and 4 pm. Good location in midtown East. It is closer to 3rd Avenue than Lexington Avenue, though not a big deal as it is only about 50 yards further east. Only four or so blocks from Grand Central Terminal which has bus service to airports and a major stop for many subway lines. The hotel was so good that if it was closer to Central Park, it would have been far more expensive. I rate it the best hotel I have stayed at in NYC (which includes stay at Swank hotel on Central Park South) because of the size of the room, cleanliness, storage space and use of kitchen and a fitness room with weights and cardio machines. Also have delis and a D'Agostino Grocery within a few blocks.”

Mar 18, 2008 by Barb from Nashville, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Lots of room with kitchenette. Handy to Grand Central.
• Slow elevator.

“This a wonderful bargain--probably an apartment building converted to a hotel. That means unusually large rooms for NYC. Furnishings are old but in good condition. Loved the pink sheets!”

Mar 17, 2008 by Meital from New York, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• The location, the price.
• It is not romantic at all.

“It is clean and nice, great for family with children, have a kitchen in the rooms. Do not go there if you are looking for a romantic place to stay in.”

Mar 16, 2008 by Stephanie from Brookline, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Cleanliness is the main factor for me as I have a young child. Location (near the subway).
• Staff is not too warm and friendly, but still polite. That's enough for me.

“The rooms are huge by NY standards. And each one comes with a kitchenette with utensils. One can literally cook in the room. Although slightly old, it is clean and met my family's needs. There was also free wireless internet access for rooms on the lower floors. What more could one ask for?”

Mar 15, 2008 by Sarah from Redondo Beach, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• The rooms were suites with an abundance of room and towels--both rarities for NYC hotels.
• The hotel did not have a consistent doorman.

“The Murray Hill East Suite Hotel is a great place to stay for someone who does not need (or want to pay for) all of the Ritz of a hotel in the city. It's located very close to a main hub for the subway, train, and bus system. Plus, it's within walking distance of Les Halles--a restaurant worthy of patronage for all three of your daily meals. Perfect for those travelers who only use their hotel rooms as a place to sleep and wash up.”

Mar 15, 2008 by Eric from Erie, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Lots of space and moderately priced.
• The bed was uncomfortably soft and lumpy.

“I've stayed here before and love the space you can get for the price. However, the beds are never great and this time my bed was so soft and lumpy, completely lacking in support, that it was really uncomfortable.”

Mar 13, 2008 by Matt from Portersville, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• Great price and location.
• No internet access and very outdated.

“Great location and great value for Manhattan. 4 blocks from Grand Central Station needs updated though. When we arrived the maids were in our room chatting and we found a package of pads behind the curtain. Overall a good experience.”

Mar 13, 2008 by Colleen from Westborough, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• Extremely clean.
• No cable or internet service.

“The hotel was very clean - we were given an upgrade upon check in - staff was helpful & friendly. Room was nice, clean and we had a king size bed. There is basic television - no cable or movies, no DVD or VCR and no internet service. But for a place to make home base for a sightseeing vacation it was perfect. Good value for the money.”

Mar 12, 2008 by Jeff from Cypress, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[7]

• The kitchen was nice to have on an extended trip.
• No internet access. Rooms very dated.

“The hotel is very dated. You get a lot of space for the price but everything is very old. No internet access in the rooms. Depending on what staff member you talked to you got great service to being ignored.”

Mar 12, 2008 by Kay from Greensboro, NC
Overall Rating: 7
Cleanliness:[6] • Staff:[5] • Location:[8]

• The room was very spacious and clean. Overall the hotel was quiet and the staff were reasonably friendly.
• The front desk staff member gave us faulty information about travel to LaGuardia.

“We liked this hotel and would be happy to stay there again. The room was very comfortable, clean, and quite spacious. Be aware of transportation advice (cars, cabs) from the front desk staff, though. The hallway on the fourth floor had an unpleasant smell. The front desk person insisted that the taxi to LaGuardia was flat rate at $45.00 and tip and he insisted on ordering a private car for us at that rate. He told us that it would be difficult to get a taxi. We checked and taxis were on the meter ( $25 and tip) we were easily able to find one 1/2 block from the hotel.”

Mar 12, 2008 by John from Grafton, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great location, big room, excellent cleaning staff, great shower pressure.
• No can opener in the kitchenette. "You can buy one around the corner," said the desk clerk.

“Excellent location, affordable parking a block away, comfortable and spacious accommodations, great shower hot water and pressure, personable and professional cleaning staff. All this for a great low price!”

Mar 9, 2008 by Carl B. from Endwell, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean, quiet, convenient location.

“We will stay here again. The cleanliness and quiet were excellent. Lots more room than the typical NYC hotel rooms.”

Mar 8, 2008 by Courtney from Santa Fe, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, clean rooms.

“Great location, clean hotel, friendly staff, great experience.”

Mar 5, 2008 by Andrew from Alameda, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[7]

• It reminded me of the 1970s.
• It reminded me of the 1970s.

“The Murray Hill Suites East hotel is conveniently located just four blocks from Grand Central Terminal in the quiet, underappreciated Murray Hill neighborhood on Manhattan's east side. The suite was enormous, bigger than many one-bedroom New York apartments, and the kitchen was a nice plus, though I only used the refrigerator and a sharp knife. The TV reception, though apparently cable, was abysmal, particularly on channel 4 (WNBC), but the bed was reasonably comfortable (a tiny bit harder than I like), the neighborhood was unusually quiet at night, and overall the hotel was an excellent value for the money. However, the sixth-floor hallway was dingy and poorly lit, and the elevator was old-fashioned. Overall, it reminded me of how middle-class New Yorkers lived in the 1970s before they were all driven out of town by greedy yuppies, so I got a warm, nostalgic feeling that was very nice. I will definitely look forward to staying here again.”

Feb 27, 2008 by Rich from South Charleston, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Spacious, well appointed, and well lighted beautiful suite.
• No internet access in the rooms.

“It's a gem located within short walking distance of NYU Cancer Center, Grand Central, the Chrysler building and dozens of great restaurants and cafes. It also is within a reasonable walking distance to Times Square, Central Park, and other Manhattan landmarks. It is a lovely old-fashioned hotel with great sunlight filled rooms.”

Feb 25, 2008 by Michael from Huntington, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location in regards to public transportation.
• The housekeepers came to my door 3 times in a 2 hour period to see if I had checked out.

“This was an excellent location for someone who want to see and tour Manhattan.”

Feb 23, 2008 by Allison from Ridgefield, CT
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[9]

• Great location.
• The room was a bit cold, and the furniture was outdated.

“For the price, this was a nice hotel. Very big suite, and very clean. Also a great location. However, the furniture was very outdated and needed an update. Also there was no thermostat in the room that we could find and it was a bit cold.”

Feb 22, 2008 by Rob from Cohasset, MA
Overall Rating: 0
Cleanliness:[10] • Location:[8]

• The suite was big enough for five to occupy comfortably.
• Nothing worth mentioning.

“The hotel is on a quiet block in Midtown, three blocks from Grand Central. We had a one bedroom suite that comfortably slept a family of five. The staff was friendly and helpful, the rooms were clean and the price was excellent.”

Feb 21, 2008 by Gregg from Chicago, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location was great.
• Hallways smelled bad.

“Fine 2 star in a great location. Large room, which is considerably different from most NYC hotel rooms.”

Feb 21, 2008 by Daniel from Davis, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location. Clean will be back.
• Nothing. All was great.

“Great location. Very friendly. Best 2 star place I have ever been. I was expecting something dirty and unsafe but I was very pleaded upon arriving.”

Feb 20, 2008 by Cheryl from Glastonbury, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great price and location, clean and friendly.
• Walls thin, a little noisy from adjacent room and street.

“Great price and location. It can't be beat for a weekend away sightseeing in New York, when you just need a place to stay.”

Feb 20, 2008 by Jack from Campbell, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was spacious and comfortable and the staff was courteous.
• The hotel still uses room keys and not key cards.

“The room was bigger than I had expected. It was quite spacious for me and my girlfriend. There were chairs and a mini-fridge/ kitchen area that was nice to have snacks. There was no microwave, but there was an oven with utensils and plates. There is a door man for most of the day and the staff is friendly and courteous. The rooms still use keys, so bring a keychain. All in all I would say it was a good hotel for a good price.”

Feb 20, 2008 by Dan from Salem, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Friendly and helpful staff.
• When we asked them to call a cab to the airport, the instead called a limo, which was considerably more expensive.

“The rooms are large and clean, although would not suit travelers looking to connect with technology and the location was good.”

Feb 20, 2008 by Matt from Cannon Falls, MN
Overall Rating: 7
Cleanliness:[7] • Staff:[3] • Location:[8]

• Service was not so helpful or friendly.
• Hotel rooms were large and well equipped for New York City.

“Do not go to Sam's Italian restaurant across the street from the hotel. There is a Sushi/Martini bar down towards the east river just two blocks that is great if you are not planning on going to times square.”

Feb 20, 2008 by Kathy from Aurora, CO
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room was beautifully decorated.
• No microwave in the kitchen.

“We were very pleased. A great hotel for both location and room quality.”

Feb 18, 2008 by Mary from Tampa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Perfect location!
• Too many kids.

“The room was huge, the bed was comfortable, and the location could not be beat. Amazing value for the price - made my trip very comfortable.”

Feb 17, 2008 by David from Harlingen, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Was like having your own apartment. Had a full kitchen and was great.
• It is a little out of the way to the center of Manhattan.

“The best hotel I have stayed in New York City for the money. It had every amenity I was needing and the fully equipped kitchen was the best thing of all.”

Feb 16, 2008 by Patricia from Tiburon, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Room design.
• Very small elevators.

“Our rooms were clean and comfortable. The staff at the desk is helpful and friendly. Good neighborhood with grocery store and lots of places to get a bite to eat.”

Feb 13, 2008 by Colleen from Covington, GA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Super close to Manhattan attractions.
• No eatery in the hotel.

“This place was very convenient for a business or leisure traveler. We were within about 10 blocks of the main strip in Manhattan and very close to the Empire State Building. Not too many eateries close by but I recommend The Black Sheep (dinner/drinks) and Frontier (breakfast). It was what I expected, not super up to date, but it gave us a spacious place to stay and the bed was comfortable.”

Feb 10, 2008 by Shoshanna from Savannah, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• The size of the room, the kitchen the location.
• The pillows!

“The hotel was outdated but very clean. The rooms were large and it had a kitchen, everything except a microwave. The staff was friendly but never went out of their way to say hello. There was a small grocery store just around the corner which was really nice. The location is perfect- close to Grand Central and within walking distance to Times Square and Rockefeller Center. I would definitely stay at this hotel again, but I would bring my own pillows as theirs were as flat as pancakes.”

Feb 9, 2008 by Xie from Bethesda, MD
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[9]

• Room big. Public transportation convenient. Staff helpful.
• The door seemed not safe. Bathroom too small. When the sheet was dirty, they did not change.

“Good for a short stay.”

Feb 8, 2008 by Eric from Erie, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[9]

• Lots of space.
• Poor quality furnishings and decor. Small TV.

“Great location and lots of space. Outdated furnishings and decor. Small TV. Overall, good value.”