User Reviews for Hilton New York

Research User Reviews for Hilton New York (21-40 of 2563)

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Aug 19, 2008 by Jackie from Harriman, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Great location for our plans.
• Not a 4 star room.

“I have complained about the Hilton in the past.”

Aug 14, 2008 by Kevin from Atlanta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Excellent room for the price; good location in Midtown.
• It is gigantic; I generally prefer smaller hotels.

“The Hilton is large and bustling and rather business-centric. Efficiently run, well staffed, with nicely appointed rooms and public spaces. Location is convenient base for various excursions to theater, museums, Central Park.”

Aug 1, 2008 by Ron from Pilesgrove, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Fantastic facility.
• $18 to run on a treadmill.

“I hope to stay at this hotel every time I visit New York City!”

Jul 15, 2008 by Joe from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Check in was a breeze.
• Expensive in room items.

“The overall stay was great. Check in was quick, easy and the rooms were a good size for New York.”

Jul 15, 2008 by Gigy from Philadelphia, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The location to Midtown NYC.
• Last call at the bar was 12:00.

“This hotel is in a great area of the city. If you can find street parking it is only $9 for the night. The staff was great and the lobby was beautiful.”

Jul 15, 2008 by Ken from Greenwich, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good location for theatre, shops, etc.
• Lacked ambiance.

“A nice hotel, convenient location. Hotel lacked ambiance.”

Jul 10, 2008 by Tiz from Garland, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location and very helpful staff.
• The elevator situation was a bit confusing.

“Great hotel in a great location in the heart of Manhattan. Outstanding service when I was there.”

Jul 8, 2008 by Joseph from West Hollywood, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location! beds & pillows were great.
• No bathtub. Carpet just a little worn out.

“Fantastic location! Nice clean rooms (the redone ones). Flat screen large TV. Great beds and pillows.”

Jul 8, 2008 by Jody from Mt. Sterling, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location was great.
• Tried to sell us a timeshare in their Hilton Club.

“Very nice rooms with great location in NYC.”

Jul 8, 2008 by Marcy from Huntington Woods, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was beautiful! Great furniture, lamps, etc. Nice bathroom.
• I liked everything.

“Great location. Great price. Friendly. Very beautiful room. Busy lobby, but it's a large hotel. It's expected.”

Jul 7, 2008 by Brian from Ashburn, VA
Overall Rating: 1
Cleanliness:[3] • Staff:[5] • Location:[8]

• Location.
• Service.

“This hotel was not a 4 star hotel. The rooms were old and needed update, they wanted to charge us for every little things, even to use the fitness center $18.00 a day. I was not please with this hotel at all.”

Jul 2, 2008 by Patti from Aurora, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• Cleanliness, proximity to attractions, quality name.
• Room that smelled a lot of smoke and was by the elevator shaft.

“Great location with beautiful accommodations, but had to change rooms twice due to strong smoke smell in non-smoking rooms. Staff did oblige with free breakfast to help off set the frustrations. Would definitely return!”

Jul 2, 2008 by Kevin from Summit, NJ
Overall Rating: 3
Cleanliness:[4] • Staff:[6] • Location:[6]

• Location.
• Hotel felt like a tourist cattle car.

“This hotel is crawling with tourists, many of them pushy foreigners that don't understand the concept of letting people out of the elevator before shoving their way into the elevator. The hotel restaurant is overpriced and the food was cold. I could not recommend this hotel other than as a joke.”

Jun 6, 2008 by Louise from Mckinney, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Elevators confusing.

“Great location for Manhattan. Can get anywhere quickly.”

Jun 5, 2008 by Jeff from Stillwater, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, and accommodations were great.
• Food was very expensive. Parking $, extras like Internet $.

“Met my expectations for a 4 star hotel. Location was excellent, room was great, and helpful staff. The cost of food in the hotel very expensive. Long waits at the elevators during prime time.”

Jun 5, 2008 by Seth from Bloomfield, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• I really enjoyed the fact that I could check in bypassing the front desk.
• The view wasn't the best out of my room this time, but I was in New York!

“The hotel was great. The staff very helpful. I would highly recommend this hotel to others as well as stay here again with no problems. There's also a very cozy lobby lounge that was great, with prices at a hotel that weren't outrageous.”

Jun 5, 2008 by Sarah from Niagara Falls, ON CA
Overall Rating: 6
Cleanliness:[7] • Staff:[1] • Location:[10]

• The location was perfect!
• At check in the woman would not grant us 2 double beds. Had to wait until 3 pm, then they allowed us.

“Its NYC. This hotel was perfect for that. The rooms were only and dingy and need to be renovated. For the amount of time spent in the room it wasn't a problem for us.”

Jun 5, 2008 by Anthony from Schwenksville, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location.
• Parking at the hotel was very expensive.

“Perfect location, clean, nice staff.”

Jun 4, 2008 by Brian from New Orleans, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Clean, everything in room worked, floor lighting on night stand.
• Express checkout unavailable, only one entrance from outside unless you walked through restaurant.

“Clean, convenient to many areas with knowledgeable staff.”

Jun 4, 2008 by Kim from New York, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly accommodating staff, upgraded to amazing room.
• Very busy, full of tourists.

“I was upgraded to a 1400 sqft suite on the executive level for an extra $. Very friendly helpful staff. Suite was super luxurious with 2 bathroom, living, dining, sitting area, wet bar, separate bedroom with king bed, 2 TVs (1 flat screen). Greatly exceeded my expectations.”

Jun 4, 2008 by Jill from Newton, MA
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[5]

• Cleanliness of lobby.
• The shower water was not hot.

“The hotel was nice, the room was small. unfortunately the hot water was cold the first night I tried to shower, then on next two days the water was Tepid.”

Jun 4, 2008 by John from Mount Laurel, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The location was perfect for anyone traveling to NY.
• The bathrooms need a little upgrade.

“I would highly recommend this hotel to anyone who wants to experience all that NY has to offer and does not want to pay typical NY hotel prices. The location to Central Park as well as Fifth Ave shopping and attractions is great.”

Jun 3, 2008 by Diane from Huntington, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean, well located to central Manhattan.

“Clean, comfortable, centrally located to many attractions in midtown Manhattan.”

Jun 2, 2008 by Nmg from Plano, TX
Overall Rating: 0
Cleanliness:[8] • Staff:[9] • Location:[9]

• In comparison to other NYC hotel rooms our room was pretty big. The Hotel staff was really nice.
• Our neighbors how packed in what sounded like 8 people in one room and woke us up at 4 am every night we were there.

“The hotel's location was great and only a short walk from the subway. The staff was really friendly and accommodating. I had a great experience for the exception of the neighbors.”

May 30, 2008 by Anna from Santa Ana, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• The people and service was wonderful and the hotel was beautiful!
• My room was too small and it had a mildew smell.

“I'm satisfied with my stay overall. I wish I could've gotten a bigger room and one that didn't smell weird.”

May 30, 2008 by Anne from Fairfax, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location is great and room is comfortable, also decoration and furniture are up-to-date.
• Once been stopped by a night guard asking (rudely) for room key.

“A great hotel in Midtown West area. Close to everything. Staff is courteous and efficient. Our non-smoking room smelled cigarette. Talked to front desk and got to move to a king-size bed room promptly. Great service. Will definitely come back.”

May 30, 2008 by Ratikan V. from Pasadena, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Great location.
• The room was really small.

“Great location, close to times square, Rockefeller center, the subway. Safe neighborhood. Rooms were small but very nicely decorated and the beds were comfortable. The parking was extremely expensive though.”

May 30, 2008 by Seon from Haymarket, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful decoration in lobby and view from hotel room.
• Hallway could be improved in decoration.

“It was a wonderful experience staying in this hotel.”

May 30, 2008 by Meaghan from Newton, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The room was large, modern and clean with a spa-like bathroom.
• The wait to check-in was very long, and there was no pool.

“I wish I had more time to spend at the Hilton NY! It was a beautiful hotel with a luxurious flair and great amenities. I really wish there had been a pool, but the exercise facilities were very nice and the room was relaxing, roomy, and comfortable.”

May 30, 2008 by Jeff from Rancho Mirage, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The proximity to the locations I planned to visit.
• The taxi lines.

“Very good location to midtown points of interest, theaters, good fun restaurants in Hells Kitchen.”

May 30, 2008 by Tracey from Marion, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was in a great location, the staff was very helpful and friendly and the food was great.
• The phone in our room was broken other then that it was a perfect one night stay.

“A beautiful hotel within walking distance of all the NYC hot spots. The staff is helpful and friendly. It was a wonderful experience in the city.”

May 25, 2008 by Kevin from New Bedford, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice bathroom and shower.
• Poor location of Ice Machine.

“It was a cold and rainy night. All of the elk had gone home for acorns. None of the foxes could get the corkscrews to work. Henry was not happy.”

May 22, 2008 by Abe F. from Princeton, NJ
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[7]

• Large rooms, especially for Manhattan.
• Not the best location, long check-in lines.

“The New York Hilton was a comfortable hotel to stay at, with large rooms that provided respite from long days of walking. Some of the finer amenities were missing, and the service was not too personable, but at least they were not rude.”

May 22, 2008 by Marcus from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The accommodating courteous front desk staff.
• I think 4 stars was a bit strong, 3.5 star would be accurate.

“The hotel staff was attentive to my requests and very friendly with information/directions. I would use this hotel in the future without any hesitations. I did find the NYC room to be more spacious then some making it more comfortable.”

May 22, 2008 by Erin from Seattle, WA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Amazing beds.
• Design was sort of boring.

“Tons of people. Cross between Vegas and middle America in the lobby. Awesome beds. Really helpful concierge when I needed to catch the Subway to different locals.”

May 22, 2008 by Elizabeth from Pierrefonds, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The staff was very helpful and friendly, was very accommodating.
• The high price of parking.

“The hotel on a whole was beautiful. The staff was great and the lines weren't too bad. The location was ideal. A couple blocks from Time Square and a couple blocks from Central Park.”

May 22, 2008 by Kate from Fairfield, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quality accommodations in convenient location.
• Long check-in line with understaffed reception desk.

“Excellent in all regards. Room was spacious and accommodating. Quiet and convenient location.”

May 21, 2008 by Bb from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The front desk and housekeeping staff were both very friendly and efficient.

“Great location with friendly and efficient staff.”

May 15, 2008 by Cecilia from Georgetown, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient, great staff, great breakfast.
• Smell of smoke in the room.

“Will go back in the future.”

Apr 28, 2008 by Chris from Glen Burnie, MD
Overall Rating: 6
Cleanliness:[10] • Staff:[9] • Location:[7]

• Wonderful friendly staff, good location close to Times Square and Broadway.
• Small rooms, amenities like the gym are additional fees, could have gotten the same for less money.

“The New York Hilton is not a bad hotel. The staff was friendly and very responsive. Requests for extra pillows and to change a light bulb were responded to promptly. However, the extra charges for the fitness center and the outrageous prices on room service, the in hotel restaurant and the pay per view movies were a big turn off. With as much as we paid just for the room, surely the Hilton could be more reasonable on some of the amenities.”

Apr 28, 2008 by Jo A. from Franklin, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Renovated room; room dcor.
• Charged for every little thing.

“The location, decor and gym were excellent, really great. The only downside for us was the tiny bathroom and the charges for everything (gym, headsets in the gym, internet, extremely expensive food (both room service and restaurants) otherwise it was great.”

Apr 28, 2008 by Christina from Los Angeles, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very modern, attractive room, comfortable bed, and excellent location in Manhattan.
• Long line at check-in.

“Gorgeous hotel with easy access to all Manhattan locations. Modern room design with very large and comfortable bed.”

Apr 28, 2008 by Mary from Lewes, DE
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• The room was pleasant and location convenient.
• Two lamps in room were burnt out. Notes from previous tenant were evident in some of the hotel info folders. A bit disturbing.

“I've stayed at this hotel previously. It is pleasant and well located, but massive and somewhat impersonal. I needed quiet room for much business work!!! Thanks.”

Apr 26, 2008 by Yingwen from Sharon, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• There is no swimming pool. Little kid was disappointed.

“The hotel has super location and excellent facility.”

Apr 25, 2008 by Robin from Spotsylvania, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location to the Theater District was perfect.
• The Italian restaurant, Etrusca in the hotel wasn't the best.

“The central location to the theater district was wonderful, close Broadway shows, Central Park, shopping, museums and Times Square. The hotel lobby, cocktail rooms and guest rooms were very nice. The newsstand inside the hotel had everything we needed, medicine, snacks, a scarf, etc. Just to name a few items we were in need of during our stay. The only downside was the room was on the 42nd floor got really stuffy at night even with the air on, but thankfully the windows opened and we could cool off the room. My other comment would be that the concierge desk was hit or miss as far as their knowledge of NYC depending on who was working that day.”

Apr 25, 2008 by Stephan from New York, NY
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[10]

• The location.
• Room was old looked used.

“The hotel looked odd, the room seemed to be used. Furniture's been broken, dusty wallpapers been damaged. No cups for the toothbrush in the bath, no carpet for the bath. Mini bar was sealed. The hotel needs a renovation. It was for me the third Hilton in New York which I tried. I liked the times square Hilton the moose, than the millennium Hilton Downtown and the last Hilton wasn't absolutely no hit.”

Apr 24, 2008 by Lisa from Methuen, MA
Overall Rating: 0
Cleanliness:[9] • Staff:[2] • Location:[10]

• Parking.
• NA.

“Hotel was very nice. The staff was no accommodating at all didn't mention where the elevator or offer to take our bags.”

Apr 24, 2008 by Frederick from Allston, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• A heavy trafficked hotel.

“One can't lose at a Hilton Hotel.”

Apr 24, 2008 by Thomas from Somerville, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Attractive dcor.
• Rooms smaller than similar hotel in same chain a short walk away.

“With small but very attractive rooms, this hotel is excellent for the traveler who doesn't plan to spend a lot of time in their room but wants it to be comfortable when they're there.”

Apr 23, 2008 by John from Bedford, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was well equipped, clean, newly renovated and the bed, and bedding, was comfortable.
• Nothing to dislike about the hotel.

“Good location, pleasant staff, comfortable room and efficient check-in check-out.”