User Reviews for Morgans Hotel

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Dec 1, 2009 by Heidi from Burlington,MA
Overall Rating: 10

• Awesome location and large rooms for a New York hotel. Beautiful art and decor.

“I upgraded to a suite because I had children with me. There were 2 large rooms and the bed was bed was very comfortable. Very friendly staff and very quick service. The continental breakfast which is complimentary can has room for improvement.”

Oct 1, 2009 by Michele from Norman,OK
Overall Rating: 8

• Location and the staff bent over backwards to please.
• I know it's New York, but the rooms are tiny!

“Overall, it was a good experience. The staff was extremely helpful and took the extra time to make sure you were happy. My only complaint is the size of the room. I know it's New York and space is at a premium, but my bathroom at home is bigger than the entire room/bathroom at the hotel.”

Sep 16, 2009 by from San Mateo,CA
Overall Rating: 2

• Location.
• Looks like a former retirement home converted into a boutique hotel.

“Was booked 100%, couldn't check me in before 3 pm. Doesn't qualify as a 4 star hotel, very run-down and old, too small and doesn't have the amenities of a typical 4 star hotel.”

Jun 20, 2009 by Jenny from Boca Raton,FL
Overall Rating: 10

• The location of the hotel was great. There was no large lobby which made it feel more like coming home at the end of the day.
• The restaurant food and drink prices were very high.

“The staff was very friendly and helpful. We had a 1 bedroom suite which was very large. The only downside was the small and non functional bathroom.”

May 29, 2009 by Elaine from Logan,UT
Overall Rating: 9

• Decor.
• Rooms were a little small.

“Very well done hotel. Great decor. Rooms bathrooms are on the small side. Very nice overall.”

May 26, 2009 by Brian from Somerville,NJ
Overall Rating: 7

• The staff was very nice.
• The sheets felt like plastic.

“The living room area was an excellent addition to the hotel but the rooms were small and seemed a little cramped with a poor view.”

May 21, 2009 by Frank from Newtown,CT
Overall Rating: 10

• Clean, comfortable, excellent value, excellent service and quality breakfast.

“This hotel is an example of excellent value without compromise.”

May 14, 2009 by Dr. Noreen Sisko from Capemay Courthouse,NJ
Overall Rating: 0

• Close proximity to NYU Medical Center. I was in NYC with my 81 year old mother to visit the newest member to our family! My third grandson!

“The Morgan staff was very professional and friendly. Our stay was much more comfortable with the attention we received.”

May 7, 2009 by Shana from San Francisco,CA
Overall Rating: 10

• The staff was incredible and over accommodating. They let us check in at 9:00 am instead of 3:00 pm!
• Slow elevators.

“This boutique hotel exceeded my expectations with the very friendly and accommodating staff. I recommend it to all. The room is quaint and the bed is super comfortable.”

Mar 24, 2009 by Lori from Toronto,Canada
Overall Rating: 10

• Newly designed - everything felt fresh and clean - great staff.
• Faced brick wall - internet not free for hotel guests.

“Newly renovated, modern design - sleek and clean - very friendly and helpful staff - nice continental breakfast included - cool ceiling in lobby!”

Mar 12, 2009 by Carrie from Mississauga,Canada
Overall Rating: 9

• The modern atomosphere.
• How dark it was in the hallways and elevator.

“The staff were very friendly and helpful. It was very modern and had everything we needed. The best continental breakfast I have ever had! It was a nice perk.”

Mar 8, 2009 by Daron from Charleston,SC
Overall Rating: 0

• Location, restaurant, friendly staff.
• Super small room, very tiny lobby.

“It's nice and quaint but everything is very small and cramped. This hotel would work ok for the single traveler.”

Feb 12, 2009 by from New York,NY
Overall Rating: 10

• Rainfall shower.
• Hair in tub from previous next.

“Loved it. Gorgeous. The staff was amazing. While checking in we had mentioned briefly during check-in that it was my boyfriend's birthday. Not sure how they did it, but by the time it got to dessert, there were candles and a big happy birthday written across the whole thing. My boyfriend loved it! They're the best!”

Jan 23, 2009 by Kathy from Hanahan,SC
Overall Rating: 9

• The staff was so amazing and helpful.
• It was a long walk to everything we wanted to do.

“The room was clean and well furnished, but the staff made our stay worth while.”

Dec 18, 2008 by Walter from New York,NY
Overall Rating: 10

• Stylish rooms, great service, freindly staff, nice breakfast.

“An old hotel refurbished in boutique fashion, the Morgans is a pleasure: stylish, comfortable, superbly located, and with excellent service: I look forward to returning!”

Dec 3, 2008 by Cathy from Harwich,MA
Overall Rating: 10

• Best doorman in the city. Treated us as if he was genuinely happy to be serving us.
• It was perfect - no negatives.

“Classy, unique, sophisticated, friendly, the entire staff smiled and acknowledged us each time we passed by. You have no idea how far that goes in making it a great place to stay. We'd definitely come back.”

Nov 27, 2008 by Nikki from Peckville,PA
Overall Rating: 10

• The location was great and room attractive.
• Costs to access internet on cell phone in hotel; had to go outside.

“The rooms are small but attractive. The staff is overly friendly and helpful. Best of all the rooms are clean and the hotel is located within walking distance to everything. Breakfast is included every morning and it is a great set up with fresh fruit, pastries, bagels, cereal etc. What I did not like about the hotel is that it charges for wireless internet access so even to access it on your phone charges will be applied to your room.”

Oct 14, 2008 by bob
Overall Rating: 7

• It was ok.
• To industrial.

“Outdated.”

Sep 30, 2008 by Craig
Overall Rating: 8

• Friendly bellman, modern decor, upscale restaurant, comfortable room, good location.
• Tiny
  bathroom, no swimming pool or jacuzzi.

“Modern, young, clean, freindly, with hip night club attached. Good for young single. Missing pool, work-out room, jacuzzi. Bathroom too small - door should have been a pocket door.”

May 22, 2008 by Carl from New York, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Small, intimate boutique type hotel.
• Lobby and front desk was too small.

“This hotel is an intimate boutique hotel in a good location. It is clear that design and quality are important here.”

May 21, 2008 by L from Rumson, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Staff was very helpful.
• Very small room and bath. Didn't know our stay was the last night before closing to renovate.

“Decent location, great staff, closed this summer for renovation. Will look forward to it reopening. As is it's nice but not worthy of 4 star, more like a 3 star. When the renovation is over maybe it will earn it's stars.”

May 14, 2008 by Nicki from Woodland, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Knowledgeable, helpful and friendly.
• No bathroom on the first level and TV not always clear.

“We were very pleased with the overall service!”

Apr 23, 2008 by Nathan from Cambridge, MA
Overall Rating: 5
Cleanliness:[6] • Staff:[9] • Location:[8]

• Service was very friendly.
• Morgan's is not a 4-star hotel in its current state, and we were disappointed with our overall experience there.

“First, every member of the Morgan's staff we met was very friendly. Otherwise, we were disappointed with the hotel. The rooms were small, but the furniture was worn and the walls needed paint. The bath tub intermittently clogged then drained when showering. The elevator is really slow and just needs updating. And the room service food seemed outrageously expensive compared to other really nice restaurants where we dined over the weekend. Overall, I would not rate Morgan's a 4 star Deluxe hotel, and until it receives some much needed renovations, I would not recommend it to others.”

Apr 9, 2008 by Allan from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean, comfortable room and fun hotel bar.
• Somewhat small bathroom.

“Pros: Nicely appointed bedroom (we stayed in just the basic room with a queen bed), very clean, extremely friendly and helpful staff, "living room" common area with internet, very cool hotel bar Cons: No major complaints, but the bathroom was quite tight.”

Apr 8, 2008 by Rock from Philadelphia, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Comfortable.
• Cleanliness.

“Decent place to stay for a night. Would not want to stay here for an extended period of time. Nice bathrooms and comfortable bed.”

Apr 7, 2008 by Dan from Pittsburgh, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very good staff.
• Room was closet size.

“Well, it was great for Manhattan. Although, my room was very small and in the middle of the building, the hotel was not trying to encourage a return stay with the room I was assigned. The staff was very competent and friendly. The lounge was nice. The breakfast was nice. Based on the size of the room, and staff to guest ratio, I would reduce to 3 stars.”

Apr 5, 2008 by Jessica from Santa Cruz, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[9]

• I liked the location.
• Broken elevator, poor service.

“This was a good bargain for Midtown Manhattan. I felt irritated that there was only one bed -- we had to pay extra for an "upgrade" in order to truly have double occupancy. The elevator was broken. Check-in was a nightmare.”

Apr 4, 2008 by Christine from Boerne, TX
Overall Rating: 6
Cleanliness:[4] • Staff:[9] • Location:[8]

• The continental breakfast was great.
• Our bath tub was disgustingly dingy and the shower sprayed erratically.

“The staff was nice and the continental breakfast was very convenient and delicious. Bathrooms are my number one priority and it definitely did not meet my expectations of a 4 star hotel's.”

Apr 2, 2008 by Matt from Ames, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great staff, food, and clean.
• The suite is really small. Front was being remodeled.

“Really nice, great staff and little bar area with the restaurant made everything very convenient.”

Mar 29, 2008 by Jean from Providence, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fabulous staff.
• A tad hard to determine the location, no big sign other than the number.

“Loved this hotel. The staff treated me like royalty, but you'd expect that in an upscale hotel. Everything is luxurious. There's a living room on the fourth floor to hang out in besides your own room, which is a nice change.”

Mar 21, 2008 by Tom from Philadelphia, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[9]

• Close by the sights, great shower, and free breakfast.
• Noise in the morning from the staff.

“Great location, free breakfast. Small rooms, and very loud so you have to get up early.”

Mar 3, 2008 by Melanie from Oro Valley, AZ
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[5]

• Wonderful design bring old into new.
• Price of water ($8. for avian) & restaurant overpriced and too crowded.

“I was concerned when I first confirmed the hotel but after my arrival I felt the renovation was done very well and the staff was very coordinated with their customer service and attention to detail.”

Mar 3, 2008 by Laura from Tampa, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Boutique hotel with nice linens.
• Very slow elevator.

“Great place to stay away from the city noise; very convenient to Madison Square Garden and Penn Station.”

Feb 24, 2008 by Greg from Waco, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was so gracious. The room was small but charming.
• Slow elevator.

“Morgans was a delightful experience. The staff was so helpful and the continental breakfasts at Asia de Cuba were an unexpected bonus. Our room had a charming view of Madison Avenue. The five days there were quite relaxing.”

Feb 21, 2008 by Marcia from Lenexa, KS
Overall Rating: 2
Cleanliness:[7] • Staff:[2] • Location:[6]

• Decor in the lobby, location, continental breakfast.
• Housekeeping staff was horrid; room was not at all 4-star level.

“I am severely allergic to feathers and told the hotel staff the first night they had to come change the day bed (we upgraded to a suite) because it had a feather pillow & comforter. The housekeeper brought up the bedding 30 minutes later and changed it out - with a foam pillow and another feather comforter! I told the man that I was allergic and told him I needed another type of comforter. He went back downstairs, came up 15 minutes later with the same blanket they use as a throw on the furniture in the lobby! The next day they put another feather comforter and pillow on the day bed, which we told the housekeeping supervisor, and he had it changed out right away. The next day, they put another feather pillow on top of the foam one. I was tired and didn't realize and lay down and woke up scratching my ear that on the pillow - it was swollen and itchy because I was having an allergic reaction. I went - in my pajamas - downstairs to tell the front desk, and the attendant seemed totally nonchalant about the situation and without any sense of urgency told me someone would be up to fix it. 20 minutes later someone came up to change it - and in the process, started to put the feather pillow on top of the new foam pillow. I had to stop him twice and explain to him that I cannot touch anything that's touched feathers. I was offered no consolation from any of the staff at the hotel. This is not what I would expect from a four-star establishment. I was extremely disappointed.”

Feb 19, 2008 by Diane from Gate City, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The entire stay was fantastic.
• Wi-Fi in the room would have made it perfect, but then we would not have seen the living room.

“Super people, and service.”

Jan 31, 2008 by Steve from Gt Barrington, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very friendly, excellent location, nice breakfast.
• Slightly noisy, not enough room amenities, no comp NY Times.

“Overall we enjoyed our stay and the hotel was more than adequate. The staff were very friendly and responsive. I read many reviews and had concerns about the hotel. My fears were mostly quelled by our experience. For example, we were concerned about comments claiming there was no hot water. We were on the ninth floor. We did need to call the front desk about it, and we did indeed have to run the water for almost four minutes for it to turn hot, but when it did it was as hot as anyone could ask for or tolerate. I do not, however, like the thought of wasting so much water in this manner. As far as the hotel rating is concerned, I think it is more than fair to say that this hotel is "upscale", which you classify as 3-star, and not "Deluxe", or 4-star. A deluxe hotel delivers a morning paper to your door. It provides bath robes for your use. It provides extra pillows in a closet. It has hot water on demand. It has sound-insulated windows for rooms located directly above the street. We have stayed at other 4-star hotels in the same location- within 2-3 blocks and they have delivered a "Deluxe" experience. This did not quite compare.”

Jan 24, 2008 by Ken from Glen Allen, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Good location for shopping and shows.
• Rooms were very nice but beds were a little low for my taste.

“Nice hotel with a great location. Staff was very helpful. Breakfast was part of the deal and I loved the time savings and food.”

Jan 23, 2008 by Larry from Ottawa, ON CA
Overall Rating: 0
Cleanliness:[8] • Staff:[8] • Location:[8]

• Exceptionally friendly and helpful staff.
• Room very small.

“Great location. Helpful staff. Rooms rather small but all things considered good value overall for the cost.”

Jan 10, 2008 by Carrie from Winston Salem, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Location.
• Small room and bath.

“Clean with friendly staff. Restaurant staff was very unfriendly and rude. Breakfast staff just the opposite.”

Jan 9, 2008 by Richard from Kingston, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean, comfortable with friendly, helpful staff.
• Dim hallway lighting. Needs address on entrance.

“Very nice hotel and room. Had a pleasant weekend here. Only a short walk to anywhere.”

Dec 26, 2007 by Kc from New Paltz, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• The atmosphere has a European flair and the clientele was very international. Staff was very accommodating. Decor with nice, elegant touches.
• The standard rooms are too small to accommodate roll outs, and the bed was uncomfortable.

“The style of the hotel was chic, understated and with some European feeling. The forth floor living area was very cozy and inviting, and we enjoyed having it as a "go to" area with teeny girls. Overall, the location and the staff made the stay really nice, though not our first pick again if we stay with children.”

Dec 26, 2007 by Noel from Selinsgroev, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[6]

• The staff was very friendly and accommodating to our needs.
• It is too far away from shopping in midtown and the theatres.

“A very quaint hotel staff is very friendly and accommodating. I would recommend this hotel if traveling to NYC.”

Dec 19, 2007 by Barbara from Bethesda, MD
Overall Rating: 4
Cleanliness:[4] • Staff:[9] • Location:[7]

• Friendly and helpful staff.
• Rooms were unwelcoming.

“The rooms are stark and unwelcoming to start with and their age doesn't make it any better. There were crumbling walls in the closet. You have to stand in the closet to see the full length mirror. The steel sink in the bathroom reminds me of the sinks in prison cells. Frankly, I did not want to spend any time in the room. The hallways were dark. The breakfast buffet was so so. The restaurant smelled of urine. As you may guess, I did not think the hotel was anywhere near what I would expect for a 4 star hotel. The only bright spot was the very friendly and helpful staff. They were top notch.”

Dec 15, 2007 by David from Norfolk, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[8]

• Excellent staff.
• Not a 4 star hotel overpriced for the quality as a 3 star it would have been fine.

“Nice boutique style hotel. Staff was incredible. Rooms are small but adequate. Shower is excellent. A bit overpriced even for NYC.”

Dec 13, 2007 by Susie from Hockessin, DE
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• The people were great.
• That you put them in a bad position.

“The hotel was great. So when we got there and they informed us that we could only sleep two of our party we were in a position of either having to leave, get another room for regular price or upgrade. Not what we expected at all. We are very disappointed in your service! Will not come back to use you again.”

Dec 10, 2007 by Jeremy from Baltimore, MD
Overall Rating: 3
Cleanliness:[5] • Staff:[6] • Location:[7]

• Location.
• Small room, malfunctioning shower, loud cleaning staff in the evening.

“Hotel's location was good. The front desk staff was super friendly. The front lounge was basically non existent, and the carpets were dirty. The room for the price was very small and had almost no amenities. The desk was flimsy. There was a 'lounge' at the end of the hall which was nice, but it closed at 9 pm and was locked so that it was inaccessible. I'm not sure when hotel customers could use it, since most people spend their evenings in the hotel.”

Nov 28, 2007 by James from Washington, DC
Overall Rating: 3
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attentive staff.
• Thin walls, tiny rooms, hard bed.

“I had a positive experience in the past when I stayed at the Royalton, which is owned by the same parent company which owns the Morgan. The prices I paid for the rooms were comparable but the quality was not. The bathroom was tiny as was the room. The bed, hard and we had to listen to our "vigorous" neighbors throughout our stay. The hotel's only saving grace was the unfailingly attentive staff and its prime location. Overall however, I would not recommend this hotel to leisure travelers.”

Nov 25, 2007 by Blair from Ft. Worth, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The staff was helpful.
• Over-ranked compared to 4 start hotels in Manhattan.

“The Morgan is in a fairly good location and the service is good. However, it is probably a bit over-rated in terms of quality.”

Nov 24, 2007 by Marcia from Longmont, CO
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Continental breakfast.
• Small bathrooms with sinks that splash water on floor.

“The hotel does not appear to be a hotel there's no name or even address on the building. The rooms are small too small to allow the roll away bed that I was told to ask for at the desk when I called to say I needed two beds. The rooms are acceptable except for the bathroom but by no means a four-star hotel.”