User Reviews for New York Marriott Marquis

Research User Reviews for New York Marriott Marquis (1-20 of 162)

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Jul 28, 2008 by FORMOSA from Calais (France)
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[9]

• Location.
• Food and invoicing (folios should be checked regularly to avoid undue charges).

“A big "plant" for tourist and businessmen on the rush. Staff not very client oriented. Food a deception. Excellent location.”

Jul 3, 2008 by Song from Ladera Ranch, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• The hotel had a good elevator system that got you right to your floor without stopping at too many floors.
• The elevator system was usually overloaded during after show times in the pm which made travel back up to your room a lengthy wait.

“The hotel was clean and ready on time every day of our stay. The bell personnel was probably the friendliest person we met.”

Jul 3, 2008 by Cathy from Pasadena, CA
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Complicated elevator system.

“For those who want to be in the theatre district, this is an exceptional, recently remodeled hotel.”

Jul 3, 2008 by Chuck from Harrisburg, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• Expensive parking.

“The Marriott Marquis Times Square is a well-maintained hotel in the heart of the theatre district. The lobby is spectacular with an atrium nearly 40 stories high and the elevators whisk you smoothly through the magnificent space. The staff (even the valet parking attendants) was helpful and friendly.”

May 22, 2008 by Roger from Cazenovia, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, cleanliness.
• A bit corporate.

“I'd recommend.”

May 19, 2008 by Kelly from Emmaus, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Location.
• Horrible bath towels, dingy, rough and scratchy, very disappointed.

“Great location, comfortable bed with lot's of pillows, roomy and clean. Hated the bathroom towels, they were rough, dingy in color and very scratchy.”

May 8, 2008 by Laurie from Swarthmore, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Despite its location near Times Square, the hotel contained quiet, peaceful rooms.
• The lobby's location on the 8th floor is disconcerting, but understandable.

“This is a first-class hotel, with well-appointed, quiet rooms that permitted neither street noise nor noise from neighbors. The amenities were excellent: flat-screen TV, luxurious bed, clean and modern bathroom.”

May 7, 2008 by Thomas from Bridgeville, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Convenient location in the heart of Times Square. Easy to get anywhere in Manhattan.
• All facilities (including bars) close at 1 a.m. -- even on weekends.

“Very comfortable rooms -- great beds. Perfect location in the heart of Times Square. Very easy to get anywhere in Manhattan from this hotel. Surprised that their facilities -- including bar overlooking Times Square -- close at 1 a.m. (early for a weekend).”

May 6, 2008 by Mike from Geneva, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Midtown location with world-class amenities.
• The revolving restaurant closed until 5 pm.

“We've stayed at the Marriott Marquee for business and leisure travel, and it was very good at the price.”

May 4, 2008 by Ann-Marie from Wilmington,NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Plush bedding & memorable view of Time Square.
• Wish the star bucks would open earlier.

“Great view, centrally located, comfy bedding, friendly staff, loved the elevators, never waited. Enjoyed drinks in the view and bar but never ate there. Wish Starbucks was open 24 hours in the hotel.”

Apr 22, 2008 by Kelli from Clifton Park, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were very clean and up to date, beds comfy and, the location was perfect.
• There is no swimming pool.

“The hotel was perfect for the weekend we had planned. The service was great, the hotel was very nice inside. We didn't have a chance to visit any of the restaurant but they did appear to be very nice. We stayed on the 39th floor and I must say that the time on the elevators wasn't much at all. They were faster then any I had ever used before. Although we had a standard room we still had a view of Times Square. I would recommend a stay at this hotel to any of my friends or family. I know the next time we travel to NYC this is certainly where we'll be staying.”

Apr 17, 2008 by Manisha from Storrs, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, spacious and good room, and helpful staff.
• Nothing to complain about.

“Being on the 26th floor in the heart of time square was an exhilarating experience for my 14 yr old and me. The bank of elevators with external key pad for floor entries and the atrium were a thrill for friends who visited us. But the line for the elevator for the view on the 48th floor were a tad too long.”

Apr 13, 2008 by Palma from Branford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, friendly service, very accommodating employees.
• Lunch at The View was a bit disappointing. The nachos were soggy.

“The Marriott was centrally located, convenient and very clean. The personnel were friendly and helpful.”

Mar 25, 2008 by Kathleen from Nashotah, WY
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[9]

• Location.
• Elevator experience so awful I would never stay at Marriott again.

“The food was bad and overpriced. The elevators were awful. We waited for a minimum of half hour frequently over a four day stay. We were told help was coming and never came. This experience was repeated. Manager was no help. Food was lousy and expensive.”

Mar 24, 2008 by Derrol from Savannah, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff very helpful. Clean rooms. I booked a king room and stayed in a suite!
• Registration on 8th floor. Street Noise below.

“Awesome experience.”

Mar 18, 2008 by Pat from Mountaintop, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and friendly.
• Expensive.

“.Great location in theater district with friendly staff.”

Mar 10, 2008 by George from Yardley, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location of the hotel was perfect for our needs. The room was spacious and well appointed.
• There was nothing to dislike.

“Excellent location for dining and theaters. Never had to wait for an elevator. The staff was very attentive. The room was spacious and well appointed - Everything was done well.”

Feb 26, 2008 by Andrew from Ithaca, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The elevators were cool.
• Had trouble with initially entering room as keys did not work.

“Great hotel. Would happily stay here again.”

Feb 24, 2008 by Regan from Whitman, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great times square location. Friendly staff.
• Fan in bathroom did not work.

“Great location. The rooms were nice and the staff was helpful.”

Feb 18, 2008 by Ben from Westmount, QC CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[10]

• Convenient.
• 10th floor looked like a zoo.

“Stayed at the 10th floor where the Hotel has placed very ugly nets to guard against objects being tossed down the atrium or to avoid suicidal attempts. The nets are so ugly that you feel you are in an Hotel under construction. Also the toilets were not working properly.”

Feb 15, 2008 by Sarah from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Room was quite large for NYC.
• Bellhop location/organization was abysmal.

“The rooms were large and well appointed and for NYC. I requested a quiet room on a high floor and I got precisely that. My only complaint about the room was the exceptionally weak water pressure in the shower.”

Feb 12, 2008 by Stephen from Carolina Beach, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice hotel, conveniently located in Times Square.
• Hotel did not have free WiFi which is usual for most hotels.

“My wife and I were very happy with this facility. It is right in the heart of Times Square (which is great for the Broadway shows). It is also within walking distance of numerous things and is coated right near a number of Subway lines (in case you don't want to walk).”

Feb 12, 2008 by Marilyn from Deland, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location, friendly staff, clean rooms, good food.
• Food and drinks are too expensive.

“Although the hotel is not new, it is very well kept. The location is great and the staff are very willing to answer any questions and be very helpful. The best thing is the staff's great attitude!”

Feb 12, 2008 by Kim from Lawrenceville, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The location in Time Square was excellent.
• The noise from the lobby and restaurants could be heard in our room.

“Great location. Great price. The employees were courteous. It was a little noisy at night, both coming from the outside and up from the hotel restaurant and lobby. However, for being directly on Time Square, I wasn't surprised by a little noise. And, there was a wall in the room that blocked most of the noise from inside the hotel.”

Feb 11, 2008 by Nancy from Albuquerque, NM
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• View of Times Square.
• Distance of room from elevator.

“If you like the craziness of a hotel in Times Square, the Marriott Marquis is a great choice. The rooms are well-appointed; the staff is helpful; and the views of Times Square are the best with a minimum of noise.”

Feb 6, 2008 by Josh from Athens, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Lounge/View Restaurant is a MUST SEE at night.
• The elevator system is very cool but can be confusing to a newbie.

“My all time favorite hotel so far. In the past, I had liked The Crown Plaza in Time Square the best, but The Marriott Marquis was just incredible from top to bottom. I stayed for 2 nights and did not have enough time to see all of the inside of the hotel . . .I almost didnt want to come out of my room on the 42nd floor. it was just incredible!.”

Feb 5, 2008 by Colleen from Haverhill, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bedding was luxurious and comfortable!
• I wanted 2 nights and could not get the 2nd night.

“This hotel is close to everything in Times Square. The room was clean and the bedding was extra comfy. I would stay here again anytime. I did not eat at the restaurant The View, but spent time in the restaurants on the 8th floor. It was very relaxing.”

Feb 1, 2008 by Jonathan from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Professionally run, clear dedication to quality.
• Slightly confusing entrance on street level with lobby on 7th floor.

“I love this hotel! The ambiance is excellent, the elevator rides are just plain fun and the rooms are spacious, well appointed and excellently maintained. I've told this to at least a dozen people because quality matters.”

Jan 6, 2008 by Mike from Dunellon, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff went out of their way to help me get a thermometer when I was sick.
• Parking was too expensive and I was double billed. The front desk did remove the second charge.

“Gorgeous spacious room with huge king size bed and super comfortable bedding in the heart of Times Square.”

Jan 5, 2008 by John from Bunnell, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• Location.
• The water was booby trapped to charge if it moved.

“The Marriott Marquis is a nice hotel that is the closest location for Times Square. However, if you don't reserve a room that overlooks Times Square for new years eve you may as well stay some where cheaper because you will still have to wait 7 hours to see the ball drop. Security was complete with dogs sniffing and all types of police. Marriott soaks their guest for every thing-example on the Armoire in the room The two size waters were sitting on a wired pad.”

Dec 6, 2007 by Tony from Ellicott City, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location is excellent. Excellent high speed/elevator management system.
• Could have used a refrigerator in the room.

“Friendly, courteous, and very helpful staff. Good size room. Great central location for Times Square, Theatres, and shopping. Self parking is also available directly across the street.”

Dec 6, 2007 by Danielle from East Falmouth, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful and centrally located.
• Expensive restaurants.

“Beautiful hotel, completely clean. Located in the heart of Times Square. The staff was helpful and courteous. Our room was ready hours in advance and was quite lovely. We felt very safe during our stay. See concierge for some great tips.”

Nov 15, 2007 by Stephen from Burlington, VT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Good size room, great view, easy check in.
• Lobby poorly laid out, elevators a pain.

“Nice rooms, excellent service, great location. But priced like a 4 star hotel.”

Nov 8, 2007 by Alan from Hot Springs, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I would love to meet the employee trainer. These people were phenomenal!
• There was nothing not to like.

“One of the best hotel experiences I've ever had. Right on Times Square. Every single employee was excellent. Even late at night. As a business manager I was impressed, and I am not easily impressed.”

1 of 1 people found this review helpful.

Nov 8, 2007 by Martha from Belfast, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, great energy and loved the glass elevator.

“Great hotel, full of energy, right in the middle of times square!”

1 of 1 people found this review helpful.

Nov 8, 2007 by Bill from Huntington Beach, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, friendly personnel.
• Restaurant was overpriced, lousy service and food less than average.

“For the money I paid I got more than expected.”

2 of 2 people found this review helpful.

Nov 8, 2007 by Rebecca from Little Rock, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location in the theatre district.
• High tech elevator system.

“Excellent hotel in a great location and the drive through makes it easy to get a cab. We had a huge room by any standards. The high tech elevator system assigns an elevator car by your floor is unlike any Ive seen, but when we realized that it helped alleviate the congestion in a mega size hotel, we decided it was worth it. If you want a times square hotel, this is a great choice.”

1 of 1 people found this review helpful.

Oct 31, 2007 by Gwen from Washington, DC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Outstanding staff best I have ever encountered.
• Extremely crowded lower level.

“This is my second stay at the Marriott marquis. When I go to New York, there is no other place for me. This is one great "big apple" hotel.”

1 of 1 people found this review helpful.

Oct 29, 2007 by Larry from Plantation, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Plasma TV, gourmet steaks from room service, early check in.
• No mini bar, no fridge, no HD TV channels.

“Great NY city location, service was very responsive, ordered NY steaks and a great linguine & Caesar salad from room service. Large plasma TV in room, great mattresses on beds, very fluffy soft bed gear. Fast elevators, efficient place, liked it.”

1 of 1 people found this review helpful.

Oct 26, 2007 by Mustafa from Fayetteville, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[9]

• Friendliness of the staff.
• Mattress, pillows, wear and tear all around.

“It looks like they are getting ready to sell the hotel and they decided no to spend any funds on "maintenance".”

2 of 3 people found this review helpful.

Oct 26, 2007 by Kathleen from Tulsa, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Big rooms by NYC standards.
• Not crazy about the elevator system but it has improved since my last stay 2 years ago.

“This is a nice 4 * hotel in the heart of times square. The rooms are some of the largest I have stayed in NYC. If you want to be in the middle of times square this is the perfect location, close to subways at 42nd or 47th and with ample taxis as well. I have stayed at this hotel several times and they have updated to nicer linens. Beds are comfortable but not quite a "heavenly bed" like the Westin. Bathrooms are also good size. I don't usually eat at the hotel because there are so many other restaurant choices in close proximity that are better choices both price and quality. Now that the tickets booth has relocated to the alley behind the hotel there is a lot of congestion with queue lines of people. The elevators at this hotel have always in my opinion been a negative, because there has always been a long wait. Now they have changed the system to punching in your floor, at a designated station, which then assigns you an elevator to go to, which has cut down on the wait time, but if you decide after you are on that elevator that you want to stop at another floor you can not because there are no floor buttons to push inside the elevator. Other than this being somewhat of a negative it is improved. I would highly recommend this hotel for someone who is visiting NYC for the first time as it is convenient to all Broadway theatres, good restaurants and most tourist attractions, shopping etc.”

2 of 2 people found this review helpful.

Oct 26, 2007 by Julia from Middleburg, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Quiet, comfortable and good decor, good service.
• No minibar though, extremely big, towels are rough, need better shampoos etc for a four star hotel.

“This is an excellent place to stay. I was surprised how quiet the room was despite being in the center of the city and for being so large. The service was very good. The beds were very comfortable and the room was nicely decorated.”

Oct 21, 2007 by Kennad from Richmond, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was a nice surprise to get this hotel, not knowing exactly what we would get in the bid process.
• Everything was "ok".

“An excellent up scale facility. The only possible complaint is that it obviously caters to the business community (conventions) which made for a crowded lobby and elevators during our brief stay.”

Oct 12, 2007 by Tang from Singapore, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Ample size room, fantastic location.
• None.

“Very good value for money.”

Oct 12, 2007 by Peter from Boston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very helpful friendly staff. Very clean and attractive. Free gym was great. We loved it.
• Some of the public areas could be updated.

“If you are visiting NYC, either for the first time or more, this is a great place. Staff is super helpful, hotel is very clean and comfortable, and you're at the center of everything or steps away from the subway if you want to be somewhere else quickly. Very nice.”

Oct 12, 2007 by Doug from Aurora, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, room and service all excellent.
• Only thing missing was an airport shuttle.

“I would highly recommend the Marriott marquis. The location can not be beaten, the rooms were outstanding and the staff was excellent. We obtained wonderful advice from the concierge regarding dining, where to visit etc. Overall, a wonderful experience.”

Oct 11, 2007 by Jen from Hamden, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Perfect location, great staff, very helpful.
• Cant think, oh yes, the elevators took a long time.

“Great comfort, location, courteous staff, nice view.”

Oct 11, 2007 by John from The Villages, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, amenities, staff.
• Retail price.

“Excellent location and friendly staff with great amenities. My favorite Broadway hotel.”

Oct 11, 2007 by Glenn from Clarksville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Large rooms, excellent location, comfortable beds!
• Overnight car parking cost $60.00.

“Location, location, location, that says it all. However, this hotel also provides top service and amenities. Large rooms with comfortable beds and plush pillows. I called ahead and requested adjoining rooms because my wife and 3 teen-age boys were traveling with me, and the hotel made it happen! We all were totally satisfied. I highly recommend staying at this hotel!”

Oct 3, 2007 by Stevez from St.James, NY
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• The location was great! Easy in and out.
• The room could have been a little bit nicer.

“The Marriott marquis is on the mark for a quick weekend getaway. Location is excellent, and the atmosphere is electric.”