User Reviews for Westin New York Times Square

Research User Reviews for Westin New York Times Square (61-80 of 554)

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Jun 6, 2008 by Theresa from Portsmouth, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Newer, clean hotel. Very nice decor and comfortable beds. Great location.
• This hotel charged for almost every "convenience" and the walls were so thin you could easily hear neighbors in the next room.

“Although centrally located, with nice, newer decor, and comfy beds, this "luxury" hotel doesn't mind charging extra for some of the conveniences that most of us expect when we travel-high-speed internet access in the room, internet access in the business PC center, etc. And there is no complimentary breakfast included. We can't even comprehend paying regular prices (around $382+/night) and then having to pay extra for everything else!”

Jun 5, 2008 by Laura from Valdosta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• It smelled fresh and clean.
• It charged for internet access.

“The Westin Times Square was located close to everything in Times Square but is on a side street not facing the main drag. The hotel was very clean, modern, and upscale. The heavenly bed was wonderful! The hotel also had a movie theatre in it. They didn't charge for bag storage like the hotel we stayed in the night before but they did charge for internet access. I would highly recommend this hotel.”

Jun 4, 2008 by Carlos from Mission, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Clean hotel. Near Times Square and close cab ride to central park.
• Concierge was a bit rude and inattentive.

“Nice hotel with larger rooms. Good view and close to times square. Good for family trips. Had plenty of room for crib. Very comfortable beds and nice dual shower heads in bathroom.”

Jun 4, 2008 by Robert from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location. Amenities.

“Tough to beat a Westin, particularly in Times Square. I have stayed here before and it is always immaculately clean with attentive and helpful staff.”

Jun 2, 2008 by Naomi O. from Mpls, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location and health club.
• Could use AC or fan in the health club. Too warm.

“Overall, thought it was great!”

Jun 2, 2008 by Terry from Mashpee, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Upgrade upon check in and mints on pillow.
• Internet access fee.

“Excellent hotel in excellent location. Very comfortable beds.”

Jun 1, 2008 by Janet from Mt.Kisco, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Gave us a complimentary upgrade to 39th floor.
• Not a lot of counter space in bathroom, no pool.

“Modern, beautiful, comfortable beds, service and workers very friendly.”

May 30, 2008 by Wayne from Columbia, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Beds and shower heads (yes two) from the gods.
• Slow check-in.

“Fantastic Times Square location. Outstanding pillow top beds. Due to a shortage of maids, we had to wait an hour for our room. Without asking, the hotel gave us a $60 food and beverage credit.”

May 30, 2008 by Mark from Oak Grove, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We had an awesome 44th floor corner room with windows looking north and east.
• I have nothing negative to say about the hotel.

“Very large, clean rooms. Corner rooms have windows facing 2 directions for great views. Very helpful and courteous staff. Great location 1/2 block off of Times Square!”

May 30, 2008 by Shawn from Waukesha, WI
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• Rooms were nice and comfortable Friendly Staff.
• Room was not ready until 6:30pm.

“Room and hotel were nice.”

May 29, 2008 by Eric from Los Angeles, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Convenient location, nice staff, no problems at check in and check out, good view, big room.
• The people next door were very loud, and we could hear everything. The extras (minibar etc.) Were very expensive so we did not use them.

“Easy place to get in and get out. Not a lot of frills but a very nice stay. Much better to stay here than on Times Square.”

May 29, 2008 by Dc from Cambridge, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location, Location, Location.
• Bathrooms provide no privacy at all.

“Nice looking room, awesome location, bathroom lacked privacy however (sliding door with no help with keeping the noise in).”

May 29, 2008 by James from West Hartford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were beautiful.
• Lacking additional toiletries only had the basics.

“This is one of the best places I have stayed at in New York. Great staff, location, and rooms.”

May 28, 2008 by Pankaj from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great hotel staff with excellent housekeeping.
• None.

“An excellent hotel in the heart of Times Square, you will certainly enjoy.”

May 27, 2008 by Andy from Virginia Beach, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[10]

• Location and price.
• Lack of communication.

“The location of the Westin Times Square can't be beat. I stayed in the hotel on 2 separate night within a 4 day period. The overall experience, the first evening was exceptional. The second time was disappointing. The staff wasn't helpful and weren't willing to communicate. We were given a room at 8 PM, much later than the check-in time.”

May 25, 2008 by Sally from Liberty, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• I asked for high floor, on 30th floor with unobstructed view of Hudson River.
• Housekeeping did not leave washcloths, robe.

“This Westin hotel is in a good, secure location near Times Square convenient to a drug store (to buy incidentals), restaurants, and the subway. It was quieter than we expected (inside and out) but this may be partially due to the fact that we had a room on the 30th floor (of 45 floors). The room was clean and the beds were above-average comfortable. Overall, it exceeded our expectations. We would stay here again.”

May 22, 2008 by G. C. from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful hotel.
• No pool.

“My hotel stay was definitely one of my highlights in New York City. Lovely hotel, friendly staff, beautiful rooms and awesome showers.”

May 22, 2008 by Mark from Hingham, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The hotel was clean and convenient.
• Parking was pricy.

“The Westin is located in the heart of Times Square. The rooms were clean and very spacious for NYC. Parking is expensive.”

May 19, 2008 by John from St Augustine, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The room.
• The prices on the menu for the dining choices.

“Great place to stay. As always in NYC, the prices in the restaurant were outrageous. That's to be expected though in NYC in any Time square hotel. Definitely recommend the place though.”

May 16, 2008 by Donald from Bremerton, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was great, very friendly and helpful! Made you truly feel welcome!
• There was nothing that we disliked about this hotel.

“What a fabulous place to stay! From the moment we checked in until we left, we felt at home, loved the location, the hotel overall and our room was fabulous. The staff was marvelous! Can't say enough good about the Westin Times Square Hotel!”

May 16, 2008 by Liz from Bristol, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• I enjoyed the cleanliness of the room and the fast check-in and check-out.
• The rooms surrounding mine were very noisy early in the morning.

“The Westin was a great find for our one-night stay in NYC. The room was very clean and comfortable. The encounters with the hotel staff were friendly. The only thing that turned me and my sister off was the strange and loud noises coming from surrounding rooms early in the morning. I realize that some of the noise was from the street below (which is to be expected in the busy, Times Square area). But, it sounded like someone was running on a treadmill in the room above us at 530 a.m.! I know that the Westin offers "exercise" equipped rooms, so it's very possible. If you are planning a stay at the Westin, and you like to sleep-in, ask where, in relation to your room, the hotel gym and the exercise suites are.”

May 15, 2008 by John from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Definitely one of the best I have ever stayed at in NYC. Upscale, modern, great staff and very good room sizes.
• Didn't get our breakfast order correct but it was still tasty.

“This hotel is not only one of the most beautiful buildings on the exterior but far exceeded our expectations on the inside. The lobby area was clean and modern with a beautiful finish out. The rooms were large for NY standards and were very well done. The staff was attentive and took care of everything we requested in a timely manner. Will definitely be back!”

May 7, 2008 by Mary from Dothan, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was big, views were amazing.
• We liked everything!

“We thoroughly enjoyed our stay. The hotel was so close to everything we wanted to see, and staying here made our first trip to NYC very memorable! We loved it!”

May 1, 2008 by Jean from Burnsville, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent Times Square location.
• Not easy to find out about hotel services, no king sized beds in price range.

“Excellent location with top notch front desk service. Would have been helpful to know that about connecting restaurants & coffee shops. Felt secure. Helpful staff.”

Apr 29, 2008 by Debbie from Burlington, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• I was very impressed with the staff. They made my trip!
• It is probably just a difference in taste but, I was not impressed with the decor in the room.

“I would absolutely recommend this hotel to my family and friends. I will be making reservations again very soon! My interaction with the staff was a wonderful experience, from the front desk to the bar man to security everyone was pleasant.”

Apr 29, 2008 by Krista from Manchester, NH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• The staff was friendly but did not interact unless asked a question. They were efficient.
• The concierge gave us wrong Subway directions to the museum and was somewhat brusque but this was the only person like that.

“The hotel is clearly geared towards business stays but we still had a great time. It is one block down from the Center of Times Square and was perfectly located to walk to all kinds of stores, cultural sites and major TV businesses! We'd do it again in a heartbeat.”

Apr 28, 2008 by Nancy from Bedford, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Walking distance to Port Authority Terminal and Penn Station.
• Not my favorite neighborhood, but it is still very convenient.

“Cool, smart interior. Well maintained and very soothing.”

Apr 27, 2008 by George from Poughkeepsie, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very elegant, friendly helpful staff, excellent food.
• Small room.

“The hotel was an excellent choice, centrally located in Times Square, close to theatres and restaurants, Would love to stay there again.”

Apr 26, 2008 by Al from Cincinnati, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Welcoming nature of staff.
• Checkout at front desk required versus receiving bill under door.

“The Westin provided a comfortable, well-appointed room and helpful staff. The location was convenient to all mid-town activities.”

Apr 25, 2008 by poo from london
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• Brand not much more.
• Pretty much everything other than the brand.

“Was expecting a lot more from Westin! They took over 30 mins to get my luggage to the room, executive club lounge was dark and tired, and breakfast was not impressive either! Paper Starbucks coffee cups in the room and they charge you extra for the gym! Not very impressed..”

Apr 24, 2008 by Cindy from Tucson, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The bedding and mattress was fantastic. Clean and comfortable!
• Nothing.

“Although the room was small, it was very clean and comfortable. The bed and bedding were fantastic. Bathroom was surprisingly large and very clean. Location to the Theater District, Time Square and subway was perfect. Great dinning around every corner.”

Apr 24, 2008 by Diane from Eagles Mere, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• Very impersonal. Bed sheet had a large worn tear. Should not happen in a 4* hotel.

“On checking in noted the safe was locked. Called and were told someone would be right up. Waited 30 mins and had to leave. Next day called again and someone came soon. Told him the mini frig was not working not cold at all. He told us to call someone else. In a 4* hotel (or anywhere with good service) he should have taken care of it by making the call himself. That and the bed sheet were shocking for a Westin.”

Apr 22, 2008 by Terri from Rochester N, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room was very clean, upscale & roomy.
• Parking fee of $48.00 per day.

“Excellent location in Times Square area. The room was very roomy, comfortable, clean with all the modern amenities. I would recommend this hotel if you are planning a trip to NYC.”

Apr 21, 2008 by Sharon from Ivyland, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spacious room and fantastic central location.
• Couldn't have been happier.

“My hotel was centrally located in mid-town Manhattan. The room was spacious, well-laid out. Staff was super helpful. Would highly recommend this property whether staying for business or pleasure.”

Apr 16, 2008 by Kristen from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Cabs are hard to get.

“The hotel staff was very helpful. I would highly recommend this location it is walking distance from just about anything. It is also just far enough away from Broadway and 7th Ave to have privacy.”

Apr 15, 2008 by Andrea from Alvinston, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The bed was very comfortable.
• We were charged for local calls.

“We enjoyed our stay. The beds were very comfortable and the shower head in the shower was awesome! The only thing we didn't like was that we were charged for locals phone calls.”

Apr 4, 2008 by Guy from Montreal, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, very well located, very nice rooms.

“Very nice hotel and well located, nice rooms, staff.”

Apr 4, 2008 by Claudia G. from Farmington Hills, MI
Overall Rating: 3
Cleanliness:[10] • Staff:[1] • Location:[8]

• Housekeeping service was wonderful. Bed was comfy.
• The staff!

“The staff treated us as if we were homeless staying in a shelter. There was no 4 star treatments at all except from the housekeeping staff. Bellman was horrible! I tipped the bellman $5.00 to store my 5 bags when I checked out & when I picked them up they were filthy dirty as if they had been dropped all over the floor.”

Mar 29, 2008 by Yuka from New York, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[6] • Location:[10]

• Bathroom was marvelous.
• We needed a coffee table.

“View from the room was excellent. We really enjoyed at this hotel.”

Mar 26, 2008 by Catherine from Moncton, NB CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• The bed were very comfortable, the bathroom as very cool!
• Check-in wasn't as smooth as we would have liked it. Also, most other hotels really cater to runners with fruit and water as well as small towels.

“Nothing beats the Westin's comfortable beds and the general attempt to seem more like an upscale boutique hotel.”

Mar 25, 2008 by Cherrie from Pearland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were wonderful!
• The counter in the bathroom was way too small.

“Hotel was the best ever. The location was great!”

Mar 25, 2008 by Catherine from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bed was excellent, great view.
• Can't think of anything.

“Excellent example of a 4 star hotel. It is also a recently built.”

Mar 23, 2008 by Slav from Richmond, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Modern rooms with great bathrooms.
• Lack of parking, expensive off site parking.

“Solid 4 star hotel, great location - a block away from Times Square. Our rooms was very nice - good size, the bed, pillows and bedding were very upscale, the bathroom was very nice, overall a very good experience - would recommend to others!”

Mar 21, 2008 by Jerry from Wesley Chapel, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel is well-appointed, with very helpful service staff.
• No longer any free wireless internet in lobby areas as once before.

“This hotel lives up to its 4-Star rating. The staff is always courteous and professional. The rooms and common areas are well-maintained. It is everything that you should expect from a Hotel with the Westin name. Great Location, right on the corner of 43rd St. and 8th Ave, just in the middle of the Times Square action. Great Experience!”

Mar 20, 2008 by Ron from Mars, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The hotel was convenient to Times Square and Transportation.
• Outlandish charges to use the internet (6.95 for 15 min) at hotel business center.

“Overall, the hotel was efficient and friendly. The rooms were smaller but clean with limited seating other than the bed. Prices in the hotel at bar, gift shop, service center, and restaurant were exorbitant compared to the same options in the near vicinity. I could not believe the fees for the physical fitness center either. Check out was smooth as was check in with the online receipt. They never gave me access to the in-room bar which was just as well because I saw the prices.”

Mar 20, 2008 by John from Sound Beach, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Large room, large bathroom and shower.
• Our room needed more bathroom sink counter space.

“Our stay was pleasant, the hotel exceeded my expectations.”

Mar 18, 2008 by Carolyn from East Lyme, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location, self park option, beds, showers.
• The bathroom door.

“This hotel is in the perfect location. The staff was very polite and helpful. The rooms were quiet. The beds very comfy. The shower felt great. Even the people at the garage were nice when I went to self park.”

Mar 13, 2008 by Kate from Philadelphia, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, decor and extremely comfortable bed.
• I would have like a swimming pool or some kind of spa.

“Excellent bed, wonderfully outfitted bathroom, very good decor. Could have had better bathroom products.”

Mar 9, 2008 by Talina from Murfreesboro, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Right in the heart of activity and exceptional clean and nice.
• Nothing , it was all great!

“The Westin had the most courteous and helpful staff. Our room was perfect, comfortable beds, nice bath and fantastic views! We wanted for nothing, it was all right there and it was all perfect! We had a wonderful stay!”

Mar 4, 2008 by Maria from New Haven, CT
Overall Rating: 5
Cleanliness:[9] • Staff:[1] • Location:[8]

• The cleanliness and frugal decoration of the room.
• Personnel at front desk is terrible. You can't have customers treated the way they did at a four star hotel. Internet is terrible.

“If you do not need internet all day and fast, and if you do not care about the bad manners and inexperience of the staff at the front desk and elsewhere, I would say it is a well located hotel, with the advantage that it is very clean throughout -- many four star hotels in NYC are not that clean.”